Auto Club App Negative Reviews

Auto Club App App Complaints & User Negative Comments 2024

Auto Club App app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using Auto Club App? Can you share your negative thoughts about auto club app?

Auto Club App for Negative User Reviews

✓ Old app was betterStarted using this app in 2017 because my car has battery issues and I would use the app to request a jump start when needed. It was super simple, just open the app, set my location and then I could track the person coming to help. I loved that I never had to wait on hold or guess when someone was coming. Earlier this year I went out to my car and found it was dead, no problem just opened up the app... but to my horror they had “updated” the app and removed the only thing that actually makes this app worthwhile. Now it brings you to a page that just has the phone number on it. What’s the point of the app then? If you try to set your breakdown location it just says “connection unavailable” and prompts you to call. They apparently updated the app a few days ago to resolve this issue and I’ve deleted and redownloaded the app several times but it still brings me to the stupid phone number page. ADDITIONALLY they have taken down the online request on their website, it also brings you to a page that only has the phone number. This is ridiculous, why are we going back 20 years?? Please fix this, this app was seriously the best but then you removed the most useful feature..Lek1515Version: 2.19.0

✓ HD drop-out employeesYou need to hire people that can handle the basics of their job. Horrible service. For starters, your customer service people need to be trained in the basics of the app. On more than one occasion the man talked over me and then addressed issues that were not issues. On more than one occasion I had tp clearly ask my questions because he couldn’t grasp what I was asking. I know it’s hard to decipher, “Sir, where is the proof of triple A on the app, something I would have to show someone in an emergency?” Is that hard? He literally had no idea what was going on or being asked of him. He kept trying to get me on the site and out of the app-I needed help with the app! So old school. Train your employees or replace them with tech that can do it easier/better. Stupid employees cost companies money..J859377446733Version: 2.48.4

✓ Vehicle battery ignoranceI am a member of AAA principally for its road service and battery service. I am terribly disappointed in AAA since when I tried using its battery service, I was told AAA did not carry the battery for my car. I know it did previously since it had already changed my battery once. I explained that to the technician, but she said they did not carry it and there was nothing she could do. So, instead of AAA’s quickly rectifying the problem, and my getting what I joined for, I had to go to the dealer and spend all day and much additional expense. I asked the dealer and was told the battery is VERY common, used for corollas and rav4s. So no stars if I could give no stars. 1 star is since I have no choice and for jumping my battery. It wouldn’t have taken much effort for AAA to determine that the battery for my car is one of the most common instead of just saying there is none..Why joinVersion: 2.50.2

✓ UselessTwice now this app has failed me in a road service event. Both times the app would not let me schedule road service via the app. I had to call and then the system couldn’t find me using my phone number (even though it’s listed in my customer profile) and required me to enter my card number which was saved in the app. I had to go back in the app during the call. By the time I got to my card number the automated phone system told me my card number entry was invalid. Please make scheduling road service seemless. I’ve had better luck with road service through my auto dealer. Been a gold member of AAA for 18 years, but I’m seeing less value these days..AndosmithVersion: 2.18.1

✓ Misleading, lying, crooked, service company.I bought AAA last year. When I first signed up I told them could I use the service right away because I need a tow. They said yes. The monthly membership was supposed to be $9. Once I signed up they charged me some ridiculous initiation fee without consent and they told me I couldn't use my premier membership perks because it takes awhile before you can use the services I already paid for. They they tell me after 2 tow that I used all my towing privileges for the year and that it resets once the new year starts. So I waited and got charged 3 months. And after the new 2019 year I called again to use a tow and they say they are sorry but the new year starts after having membership of 365 days. Very misleading, lying, crooked, company. Save your money and pay the people who will actually help you when you need that kind of service..Persian TonyVersion: 2.21.1

✓ Not transparent. Read before wasting money.No one in the decade of having AAA has ever denied me a tow until now. I’ve been a plus member for over 10 years and when I actually need a tow they won’t tow my vehicle. AAA knowingly is forcing me to drive my 3 cylinder (previously 4 cylinder) with transmission problems over 50 miles because I’m selling it. No one over the past decade has ever had a problem towing a vehicle I was selling. I guess I’ll just have to use the free tows through my phone service (if you pay a cell phone bill then your provider will offer you roadside service always). If you pay for AAA just remember this and go out and buy a 2,000 dollar trailer for hauling vehicles and make sure you have a second vehicle that can pull the trailer because AAA will not help you at all. Or you can spend 750 dollars to rent a vehicle and trailer because AAA will still not help you even though they totally can. Just won’t. This is not road side assistance. This is SPARTA!!!.NickuhhhhhVersion: 2.41.1

✓ Just call them idk why their 2 apps existSo their is this app and their other AAA app which both ironically seem to be pointless. I had the other AAA app which I, against my better judgment, attempted at using for roadside assistance which rerouted me to this app which in turn did nothing but make me go through a ton of pointless hoops only to making me end up just having to call them. Imagine being stuck on the side of the road getting put through all the pointless hoops both apps put you through just to end up having to call them anyway, which in itself is also not a speedy process. If they were smart they would have only 1 app and make it as fast and simple as possible knowing people may be in dire situations while seeking their services. It’s not cool to put people who are likely in distress and frustration through more because your apps are terrible. Good thing though deleting both the apps freed up some storage on my phone..JaysonSpears81Version: 2.43.2

✓ “Home Screen” & “Cheapest Gas” needs user customizationWith a few tweaks, I would rate this 5-stars! “Home Screen” needs more flexibility for user customization besides just turning a page/section off for 90 days. The Drivers App is typically used safely on the roadside and as such drivers shouldn’t have to scroll through unnecessary pages such as auto insurance and be able to get to their needed page/section ASAP. Users should have the option of turning unused pages off indefinitely or at least be able to arrange pages/sections to be at the bottom of scrolling. Also the “Cheapest Gas” screen should not include “membership only” gas stations such as Costco. It takes a non-member too many keystrokes to find other options nearby. This leads into maybe re-working this section altogether, such as having a list of 5 or so of the closest stations with the cheapest gas, including “membership only“ stations, distance, price, etc., and let the user tap their choice for directions..Rick's iPod 2008Version: 2.40.0

✓ Excellent & OkI’ve been with AAA for 8 years and I don’t plan on going anywhere else anytime soon. The customer service is excellent and you are treated very well. A first class company no doubt. With regards to the app, it’s OK, why?, because any updates you make via phone or website does not reflect in the app for a very long time. In today’s digitally connected World information needs to be updated and accurate in real time or close to it. It’s not the end of the world but out of all the 20 apps are used to manage my life, this is the only one that I have to double check for accurate info anytime I make changes..Awful - never worksVersion: 2.37.0

✓ DisappointingApp drains the battery very fast particularly when you don’t have the chance to charge. As an added bonus, it fails to provide updates about half the time. The updates are inaccurate or outright false. The tracking for technician arrival was showed a map, but didn’t actually track any. ETA left me waiting for hours. Don’t bother. Update - I appreciated getting a response from the developer. That was a nice customer service gesture. They suggested making sure I was using the current version which I was as I downloaded it that day. I’ll boost the rating because there is an interest in improving..DudeJJAVersion: 2.50.19

✓ Drains my battery and provides inaccurate driving dataI got the app to try and get an insurance discount. It’s not worth it. The app is always on and drawing my location in the background so it drains my iPhone battery really quickly. In addition, the “hard braking” and “speeding” metrics are so bogus. Anytime I go 75 MPH (on a highway marked as such), the app will say I was speeding the whole way and it docks my driving score. And it counts nearly everything as hard braking. I’ll look at a trip where I was on the highway going 65 the whole time and it’ll say there were 3 instances of hard braking. Since it draws from my phone’s location, I assume if my phone were to fall on the floor while driving, it would call it hard braking. I’ve driven over 10 years without accident or ticket and I think that should say more than if I brake suddenly to avoid hitting someone who pulls out in front of me….IehixonVersion: 2.39.0

✓ Highway service is the worst!!!!So my dad was driving a car that had issues and was told to test drive it at highway speeds. He did that but the car broke down and he was forced to coast the car over on the side of the highway he calls me to get a tow because he had already used all of his and the car wouldn’t turn back on so he was stranded in the cold on a Thursday night. I call them get them the info and called a few times to make sure the had a good location. The told me they’d be there around 8:55 and it was 8:20. I found my dad on the highway before them because I had to be there and waited with him. So I then look on the app to see how far they are and it said he was close. I get a call from the auto place and they told me 15 minutes and it was 8:45 at the time. Well 30 minutes later we don’t see anyone come and we call back and the guy says the call was canceled. We have never canceled a tow emergency yet it’s happened to us twice. Basically we had to call again and make another and we sat on the side of the highway in a not so safe location for 2 and a half hours till we finally got help. They also moved it to high priority!! Worst service ever.Cordell2016Version: 2.32.0

✓ Buggy... and inaccurate driving information capturedReview Update: (minus 1 star) Like others have indicated on here, the Onboard Driving Score is flawed. I have it flagging “Hard braking” on 50-60% of my drives when I’m not using the brakes AT ALL! My BMW i3 has active regenerative braking (which activates when you release the gas pedal) plus a traditional brake pedal. I’m NOT even USING the brake pedal, but it’s flagging it in the app has a “hard braking” event. Unbelievable! I check the app after I make a drive over 1/2 a mile, and about 50-60% of the time, it flags a hard brake where there wasn’t one. AAA if you want to be fair, fix your algorithm on this. Personally I think AAA wants these bogus reports added in, so you don’t qualify for a good discount and they are just using it as a marketing tool to be on the same playing field as their competitors. My score dropped from 94 to 75 in the period of less than a 10 days due to these bogus breaking events. Consequently the discount dropped by 14% from an estimated 34-38% with 94, now down to 20-24% with a score of 75. The login issues are still persisting also. Even though I have selected to save my login information and use Face ID, the app refuses to save it. I must re-enter my login credentials each and every time that I launch this app. Why??? VERY, VERY annoying. Please fix this bug ASAP. 😡.Utrph77004Version: 2.32.0

✓ Don’t BotherCan’t add membership to Apple wallet. Can’t find a phone number to call for help. Can’t view how many of the 4 Request left. Gas prices are wrong and can’t filter by stations. (Among a bunch of other problems and pointless views) It takes maybe five or six deep menus and loading of websites to find any number to call to get a person. REQUEST HELP IT OPENS A CHAT WINDOW AND BOT! That’s exactly the opposite of what you want when your car runs out of gas on the freeway or your phone has almost no battery or you don’t have good signal. Slightly panicked not sure exactly where you are with bad signal cars honking at you. That’s when you want me to type a problem to a chat bot? NEED HELP? 100% of the time… - I’m slightly panicked and my car is not in a safe area. - My phone has REALLY low battery - I have almost no signal - I can’t move my car to a better location. I NEED to speak to someone and NEED one giant button to push and start speaking to someone. This app does everything except that. It doesn’t have that functionality. Stupid useless app for high stress situations..Ashkan MVersion: 2.50.20

✓ Its not accurateNo matter how carefully you drive, this does not give correct readings. It says you’ve done 80mph when you haven’t, it claims you’ve hard braked when you haven’t. If you’re hoping to save big time on your bill forget it. Its a nice idea and would be great if it was accurate...but it isn’t. UPDATE - if you move your phone to scratch your leg or shift it on the seat it’s going to think you’ve ‘hard braked’. Not good. Update. It definitely mistakenly thinks you have hard braked when you haven’t. I’ve been watching its responses closely. And incidentally ‘hard braking’ are a part of driving defensively because of the hazardous driving by other vehicles, particularly in New Mexico, land of drunk drivers. Are you seriously going to penalise drivers for avoiding road accidents? This app fails. UPDATE OCTOBER 19 - the hardbraking calculation that AAA has decided on is really unfair. It does not take into account the necessary defensive responses against other drivers bad driving. Its differing speed calculations for hard braking measurement are too short to be reasonable..GeoffLauVersion: 2.29.0

✓ Onboard accuracy and feedbackI’ve only had one trip so far where I didn’t receive a green thumbs up, but my score is now down to 62. I was dinged for high speed on a freeway that the speed limit ranges from 80 to 85. I was not speeding, that’s the speed limit. Secondly, if I’m being scored for other driving actions, I’d like to see them all. How can I work toward improving my score if I’m not receiving feedback? Everdrive app shows you specially where, when, and what kind of action dinged you, whereas with this app you just have to guess? I mean, we got our discount, so that’s great, but I want to earn a good score on this app too. If I’ve got 95% green thumbs up, my score should be a lot better..KKrashesVersion: 2.46.2

✓ App is junkAAA Service is outstanding, but the app is terrible. I recall having trouble with the old red, white, and blue version and hesitated to try to use the app again today when I needed a battery replacement. I downloaded the new blue app, and I’m experiencing the same old problems trying to reset my password. I have repeatedly tried to have a reset link—which is supposed to be valid for 16 hours—sent to my email and have repeatedly gotten a message that the reset link has expired. The copy and paste link in the email just returns one to the same “Forgot password” function in the login, and the failed cycle begins again and again and again. AAA is too fine a service to offer such a poor app to its customers..FrmrScorpVersion: 2.44.0

✓ Left to rotA friend and I were riding motorcycles and we had a collision, minor damage to both bikes he called in and since he was not a premium policy holder ( he thought he was) so they declined the tow, I stepped in since I am a premium policy holder , and told them to put it on mine, they aggreed, we Waited 4.5 hours, never got a call back, I called back and was reassured that help was on the way, called back at least 3 more times they continued to reassure, I knew they had not found anyone because I never got a call back, to be fair I was at hwy281 and hwy290 about 30-45 min from the closest big town, ...now it was 10pm, so I had to ride my motorcycle in the dark with damaged lighting back home 45 min, get my trailer and drive back 45 miles load my friends bike and bring it home... I understand that its not the same as a car to be towed, but it got late quick sitting in the dark on the side of highway, very dangerous at nightfall, so I am disappointed in how this was Not handled properly....Rocky on GraveyardVersion: 2.50.16

✓ Poor serviceIt is a waist of time and money to get AAA membership. You can add the same services on your insurance cheaper and reliable. Within 3 weeks i have terrible experience waiting for AAA to send me a tow truck. First time i had to wait for 4 hours with an hour waiting time indicated on the app with i requested the service and was keep pushing back until i spoke to a manager or supervisor after 4 hours and some mins finally i got sole help. Happening again today waiting since 11:45 for a tow truck with was supposed to be here by 13:24 and the driver confirmed at 13:00 and that he will be there by 13:23 and then disappeared until now. Talk to the customer service rep and them to a manager/supervisor both only apologized for the in convenience to you the delay and the first one give me an hour more wait and the manager give another hour wait after being on the call for almost 30 mins. First time i thought its just due to a late night request and it was weekend possibly more requests but today it is in the middle of the day!!! Again do not waist your time from my experience the tow trucks arrive way faster with the insurance than AAA..Ummmmm no im outVersion: 2.48.7

✓ Not the bestCan’t upload your current insurance Slow Seems to be for advertising than actual information.BinsfeldddddddVersion: 2.48.7

✓ No Digital Card For All Plan MembersI like the app so far, however, it is annoying and an oversight, that the other plan members are unable to get their own digital card. For example, when you launch the app and then tap on “view digital membership card,” only the primary member’s name appears on it. As a plan member, I have the physical card but I would really like to add the digital card to my ‘Apple Wallet’ just in case I misplace the physical or don’t have it on me in a situation where I would need it. Again, for some reason, since I am not the primary member there isn’t a digital card available to me. Please fix this..Nate572Version: 2.50.9

✓ Onboard Breaking system needs some work.The app is not the worst but the system that tracts the movement and breaking is flawed. Basically, if you’re traveling over 40 Mph and you’re under 100 yards you will get flagged as hard breaking. Doesn’t matter if your breaking is smooth or not, it will lower the score. This in turn almost incentivizes reckless driving because now when I see a yellow, I am more prone to speeding up than slowing down, which is dangerous. Also, the app reported me breaking a few times even when didn’t. Seems like you can’t contest anything either, so I’d the GPS glitches and records you breaking even when you didn’t, it doesn’t matter. Nothing you can do about it. Very frustrating..PpppppppppppppowVersion: 2.41.0

✓ DO NOT USE APP TO SCHEDULE SERVICEA few days ago, I tried to schedule service (through this app). The address detected/used was NOT my current location or the address I entered/corrected. The service provider went to the wrong address and closed my request when they didn’t see me or my car. Also, they couldn’t reach me because the app did not update the best contact number. Today I scheduled service through the app again. I made sure to verify the address and my contact information was correct. At the estimated arrival time, I noticed it still wasn’t assigned. I get a text message from my mom telling me the service provider is calling her there and closed out the request, again. I call AAA and explain. They recreate the request and tell me I’ll have to wait an additional 2 hours now..WhyStevenYVersion: 2.50.2

✓ SMHSo I’m on my mom’s renters insurance but I have my own policy # & pay for it myself for my truck. Why do I only see all of my mom’s policies & only my membership card on MY ACCOUNT? I shouldn’t be getting bill reminders for her policies nor be able to see all of her cards as well, we don’t even share the same membership # so I don’t understand y her cards & bill reminders are even there, if this was the case & your agents did a better job of explaining how things work with AAA I would have simply opened my own policy to avoid the hassle, now I’m stuck tryna figure out how to pull my info up instead of hers, y’all need to fix that that makes no sense my insurance card won’t even show up bc it’s not a week old? That’s dumb, this is inconvenient & upsetting this whole app needs to be redone... I never had this issue with infinity’s app or insurance for that matter my insurance card was available right after they took my money, I don’t know what’s up with AAA but they need to get it together bc this is RIDICULOUS! I’m highly UPSET!.QveenAlphaVersion: 2.20.1

✓ Gas Near You to many stepsThe feature has changed - rather than showing one location which is 3.1 miles from my home and always the cheapest. It now has the qualifier added “Cheapest gas within” 2 miles is displayed in green letters; unfortunately it is not enabled to change the mileage radius. At the bottom tap to see more. The screen changes to a map with pins for gas station location. Tap the pin the gas station name is displayed, tap again you can finally see the price at my preferred source, if you tap on the eye in the lower right corner of displayed address card. There is an outline of a heart at the bottom of the card. Tap on it - nothing happens- return to main screen - check for gas— NO it did not add my favorite to the list of gas stations that are closer but 20-27 cents a gallon higher. The app feature is tedious and time consuming, very frustrating. I tried contact the developer, I tapped on the app support link- nothing- only aaa insurance sales..1SeekerVersion: 2.48.1

✓ Expensive with antiquated rip-off tactics and lousy appAAA has grown decidedly more expensive over the years while providing less coverage for emergency situations. Using a tow service requires more out of pocket cost sharing and inefficient receipt submissions when things don’t go smoothly on the part of service vendors and/or AAA. Of course the reason for that is in our hectic culture many if not most people won’t have the time to follow through and will just eat the mistakes, increasing profits for AAA. Wait times for tow trucks, battery jumps, and vehicle lockouts can be long, especially in rural environments. That can leave members in precarious situations too long. If one moves while a member, it doesn’t matter how much time is left on the annual or two-year membership, the membership cannot be just transferred from state or region to another. It’s not even possible to change the home address within one’s own account. That’s absolutely ridiculous and is by design to stick it to members. Finally, the App is a waste of time. I have never been able to get it to work on my iOS devices. It opens but then the touted services won’t work; they just returning error codes. I’ve been a AAA member on and off for decades, but over, the last 15 years I’ve grown to resent it as a member unfriendly rip-off by design..Me3@meVersion: 2.32.0

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