- 94.0LEGITIMACY SCORE
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- 4+CONTENT RATING
- FreePRICE
FTX: Buy & Sell Crypto App Complaints & User Negative Comments 2024
FTX: Buy & Sell Crypto app received 109 complaints, negative comments and reviews by users. Have you ever had a bad experience using FTX: Buy & Sell Crypto? Can you share your negative thoughts about ftx: buy & sell crypto?
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FTX: Buy & Sell Crypto for Negative User Reviews
✓ FRAUDULENT! They steal your money when you try to withdrawDo NOT download this app or try to use blockfolio. It is going on ONE MONTH now that I have been out of my $5,000 and over 20 interactions with their “customer support” and still they have not resolved the issue even though they admitted to being aware that they took an extra $5,000 from me. When attempting to withdraw your funds this company did an EXTRA debit from my blockfolio account and my bank account and then never put the money back into either account. Their customer service is horrible and I will be suing and reporting this as fraud to my bank. I have tried to resolve this numerous times with their team who are unfortunately a bunch of idiots asking me to repeat myself and submit the SAME information over and over again from my bank. They take full days to weeks to respond and when they do, they don’t even resolve the situation. I’ll be sharing my screenshots of the threads on reddit, twitter, and instagram. BEWARE!.Version: 3.0.21
✓ Update frakked transaction trackingI can’t save Transactions anymore, Save button doesn’t do anything..Version: 3.0.0
✓ Can’t get past verification pageJust signed up to FTX but can’t get past the identity verification page which just throws up the error message “something went wrong” when i click on the OK button the page displayed is government ID and just hangs on that page. I’ve restarted the app, deleted and reinstalled the app, it’s the latest version, could the developers fix this please!.Version: 4.0.7
✓ Frustrating and brain dead designBlockfolio recently added a trading experience, they’ve split the app into a “Trading” experience and a “Tracking” experience. You would think one of the most BASIC features should be that the two experiences talk to each other and you can track what you trade on the same app BUT YOU JUST CAN’T. You have to grab a pen and paper, write down how much bitcoin you bought and the cost and manually enter the amount to trade it. On top of that, the “history” section of your trades don’t list how much the bitcoin was worth when you bought it.. So other users might be right that they engage in shady practices by buying it for higher than you wanted and pocketed the difference. Not sure. All I know is that they should’ve spent more time on this trading experience before release. very frustrating.Version: 3.0.7
✓ Needs a lot of workGreat app but needs to refresh more often and more exchanges to give true reflection of your personal holdings. Definitely use the as it’s great for reasons like, multiple portfolios, easy entering of transactions, great layout. Hopefully it’s still being improved by its developers..Version: 3.0.30
✓ Cant deposit fundsI cannot deposit any money after the update.Version: 4.12.0
✓ FrustratingI am dumbfounded this is one of the best apps to use for crypto. Today all of my transactions are now displaying like “1.987,78” the , and . are reversed. Changing Currency must be an advanced setting because I cannot find it at all. Websites are no help.Version: 3.0.1
✓ DO NOT INSTALLThis app is complete trash, I send money using payID (supposed to be instant) and it took 2 days to arrive, completely ruining my trading activity. The costumer service is absolutely the worst of all the exchanges. No phone, no email, no sms, only in app messages that you’re lucky if they answer once per day. Save your time, money and mental frustration by not downloading this app..Version: 4.12.4
✓ Legit ReviewAfter using the app for over a couple weeks out and still be unable to withdraw the amount of $1000USD after complying with all regulations and security measures that the app/platform makes every user undergoes, I can honestly say this is one of the worst exchange platform I have ever used. If you like concise and smooth processes this is not the app for you. I am currently waiting just communicate with “support” just to withdraw my own money when I fully complied with the security regulations already. I’m only grateful that I only put $1000USD and nothing more. I will not be using this app again once my withdraw takes place and I have received my amount. I highly recommend people don’t buy this app. No I am not a review bot either, just looking out for other people. Please fix or remove this app..Version: 4.2.9
✓ Stupid updateApp was alright, since the update have to keep logging out when I want to use the app. Pretty annoying.Version: 4.2.5
✓ Like it. Hate itIve had this for 5 years. It used to be an awesome app. In 2017 during the bull run it would sometimes not update right away. But that was no big deal. But something went wrong in the past year. It’s may and multiple graphs are stuck on the candlesticks from 5 months ago. And it’s not just me. Everyone keeps posting the same pictures. I have read that the devs are working on the issues but it’s been 2 months since they said that. Also the price of bitcoin is currently $44,000ish. But my daily graph says it’s $35,000. I have various other problems with this app and I want to believe the developers are working on it. But unfortunately I don’t believe they are. I will update this review if these issues are sorted out in a month. It should be simple coding..Version: 3.0.31
✓ Buggy chartsThe charts for 3m, 6m, 1y, 2y are all broken. They just don't contain the last few months. It’s been like this since the end of 2020 and despite daily app updates, the issue isn't fixed still. Deleting and reinstalling app doesn't fix it. Forced to use other portfolio tracking apps because of this..Version: 3.0.24
✓ Scam!!! AlertThis app don’t work in Canada! Be careful don’t use the app!! Is broke.Version: 4.2.2
✓ Lost transaction historyAll of my transactions and balances have disappeared since the update from Blockfolio. Now shows a fresh screen with zero balance.Version: 4.10.1
✓ Deleted all locally saved portfoliosWhat’s the point of a portfolio tracker that wipes your data every time it updates?.Version: 4.10.3
✓ Lost my portfolio via updateI just did the update and lost my 2 portfolios….Version: 4.10.0
✓ Please add all time chartsFor the cryptos and stocks please, thanks for the 1 year but we also need all time..Version: 4.10.2
✓ Nice update…Please give me back the tracking ability!!! I can’t track my crypto using this app anymore, not so useful anymore….Version: 4.10.0
✓ Complicated Withdrawal MethodDecent app don't get me wrong, however I wanted to start investing in ADA (Cardano), hence why the withdrawal but it's just a complicated process compared to Coinbase and such. Unlucky for me my withdrawal process failed for "insufficient funds" even though I had more than enough to withdrawal but it wasn't allowing me to get my money back. Currently on a support ticket awaiting for this situation to be solved but it's wasting time and for those traders/investors, if you plan to switch you should do it asap if you want to avoid choppy transitions..Version: 4.10.1
✓ WTAF are you constantly forcing re-logins?Good app when it actually lets you stay logged in. Constant demands to re-login with every update and a protracted 2fa using email make this almost unusable as a portfolio tracker..Version: 4.10.5
✓ Needs transaction historyGreat app overall. But for me, seems crazy that there is no way to see a history of your transactions, only current balances. At the very least there should be a quick way to request an email with your transactions built into the app. However, a section of the app dedicated would be better..Version: 4.0.1
✓ All portfolio tracking for years lost- Great update boys!I lost all my portfolio tracking for years . We begged you to allow to be able to download this in excel or something you never allowed us to do that. Now we lost all our tracking . No matter what I will never use your help change or products ever again. Great works team!.Version: 4.10.0
✓ New update logged me out permanentlyThe new update lost my login and won’t let me back in. Probably time to delete unless this is fixed promptly.Version: 4.10.0
✓ Can’t Track Crypto AnymoreThe updated took away the feature to track your holdings. They bought Blockfolio and RUINED IT.Version: 4.10.0
✓ Buggy and frustratingI set a price alert, I get 2 notifications every time. I change the price alert from 5% to 10% I still get 5% alerts. When I turn off the price alert altogether I still get notifications (albeit finally only a single notification per alert). There seems to be a memory leak or something because the longer I use the app, the slower and choppier the UI gets. Idk what happens to the price tracking but the charts will show false changes kind of frequently, like a coin is suddenly up 80%, but when I compare it to other trackers that spike doesn’t exist. I really wanted to like this app, it has just about everything you want from a coin tracking/portfolio app. I do like the design, it has a clean interface, it’s ad-free, has tons of coins, news, and I like signal. Unfortunately for tracking my portfolio my experience has not been the greatest, but I will continue to try to use it and hope for updates that solve some of these problems..Version: 2.6.5
✓ Deposit takes far too long. Lost money waiting for deposit to come through!I made a deposit through bank transfer (Osko) thinking it would be instant as stated on the app. After 8 hours, support sent request for proof of bank transfer. I sent through screen cap of the transfer and 9 hours on, it still hasn’t been processed. I needed the deposit to cover the fee to sell some coins and in that time, the price of the coin I wanted to sell dropped a lot! Thanks FTX!!!!.Version: 4.3.2
✓ Recurring sign in issuesMultiple times now I’ve had issues signing in and having my accounts load properly. This recent time I went to the app and it says I need to sign out and then when I sign out it says I have exchange connections and need to delete or sign in. Upon clicking sign in and filling my details, the prompt reappears to sign in or delete while signing me in, in the background. It asks for verification in the background but I obviously have no way of getting to it unless I hit delete or sign in again. Eventually I was able to get rid of the prompt and sign in just for it to make me sign out again?? And I attempt to sign in once more and it tells me I made too many attempts and have to wait 10 minutes. This is an extremely frustrating user experience. It really shouldn’t be this hard to make logging in work..Version: 4.2.2
✓ FTX Ruined BlockfolioThis is the first review I’ve ever submitted for an app. I used Blockfolio religiously for years and since FTX took over it’s become a disaster. App is insanely slow- doesn’t update prices. Charts are broken on anything over 1 month. Tracking purchases has become a major pain. Really unfortunate how badly FTX dropped the ball here.Version: 4.2.3
✓ Some old flaws, and new onesThis app has been working for me very well for the last couple months the only flaw that has been in the app the whole time that I've noticed is that the stock price alerts are very delayed or go off for no reason which makes them unreliable. Problem that I am having as of recently is that the servers are very slow and often appear as unavailable. Maybe due to an increase of users? Lastly I think it would be nice to have a live newsfeed of the crypto currencies, and depth charts. Overall it is a good app to keep track of your portfolio without having to sign up for anything hands-down the best free app even though I'm giving it three stars it's just because it's been very inconvenient to use recently..Version: 1.1.4
✓ Api codeOnce your funds are in there you can’t access your money to withdraw without a code and the code is expensive and depends on the amount you have in your account..Version: 4.10.1
✓ New DesignI hate the new design. I have no desire to invest with this app or to connect my exchanges and bank info. Plus the decimal and comma in wrong order makes me crazy. We should at least have the option to use the old design. If not fixed I will move on to another tracking app maybe Delta. It’s a shame the other design was great this just sucks..Version: 3.0.1
✓ Does not import Coinbase transsctionsApp itself looks good. But I cannot comment on functionality as I cannot import my Coinbase transactions. Can easily create a new portfolio and establish a connection to Coinbase. But, despite trying this several times, no transactions are brought across and the portfolio remains empty. I have, of course, contacted Blockfolio but, like all support these days, they keep pushing the problem back onto me. And yet, I've followed their instructions to the letter and provided them with heaps of information and screenshots. And yet, they just keep on pushing it back on me. Shame really because, as I say, it looks a nice little app otherwise..Version: 2.5.10
✓ DisappointingBeen using for few months, but it logged out all of a sudden and removed my profile , trying to log in but say password is incorrect which isnt true.need to reconnect to Binance but not sure if I use this app anymore..Version: 4.1.0
✓ Terrible appI heard this app used to be good, i dont know what happened because in its current state it’s absolutely useless, it wont let me do anything in the app, totally broken..Version: 4.2.2
✓ Good app, but better if support team replied to support requestsGood app, but better if support team replied to support requests! So often I receive no reply, disappointing..Version: 4.1.5
✓ ShadyWhy I think this app is shady: Fees - The app doesn’t tell you how much in fees it’s taking out at the time you buy or sell, which makes tracking difficult. I end up having to lose money at buy and sell at a higher price than I thought. Transaction & Profit/Loss - It doesn’t track my transactions when I buy them. So I have to buy them, plug the numbers in, and guess the fee I paid so that I can try to make up for that loss. Profit & Loss is high dependent on the interaction. Price Lag - the prices on the app are different than other app or sites. Why is there no real-time data? No limit orders - again, makes buying really tough because you can’t guarantee the price before you buy it. If you’re trading crypto, well, limit orders are kind of a necessary. Charts - I would like for the investment tab to show me how much money I have gained or lost over a user defined period of time. Sometimes I don’t care about the last 24 hrs. Maybe I need to default to a few hours or a few months. It helps when trying to not lose money. So this app has much to improve on with fees and clarity. It does excel in one area, which is the UI. At least there’s that going for this app..Version: 3.0.5
✓ Do NOT use this app for your cryptoBlockfolio/FTX locked me out of my account and will not let me get back in. They want me to verify my identity, but they do not send the email for me to do so. I cannot reset my password because they also do not send the email for me to do so. I am locked out of and losing thousands of dollars. When I put in a ticket for customer support, they said to delete the app and reload it. Then the next response was I should reset my password. Which IS my issue… I cannot reset my password. I cannot log in, I cannot verify my identity, I cannot access my money, because they do not and will not send the verification emails. They have ZERO interest in resolving my issues with their application, therefore I am reporting them to the FTC. My response to developer response: I didn’t say a single thing about withdrawing funds... I said you locked me out of my account. What is your malfunction? FTC report has been filed. I’m taking you down..Version: 4.1.5
✓ Unresponsive Customer ServiceI’ve been trying to reach support to verify my driver license for weeks now. After no response on the first several tickets (which I allowed plenty of time in between for them to respond), I tried reaching out on the website. I received a response within a few days. And was told that this ticket would be closed and that I would have to wait while they migrate support to in app. That was 12 days ago. I have submitted 2 tickets since then and still no response. Something like this happens every time I use a CEX, it’s honestly my fault for continuing to try. The app itself is nice. Has a decent UI. Doesn’t tell you what your transaction fees are though. Kind of buggy sometimes too..Version: 4.1.2
✓ Ridiculousness slow, need permission to change emailA month to get any response, to just change my email. Literally took a few minutes to change my email at a bank. What is this? Haha.Version: 4.2.7
✓ No response for almost a week unable to transfer my US dollars to my bank accountI have already sent in a ticket with no response and I emailed you’ll and your response was nothing short of no help. Y’all turned me right around instead of helping me tell me to put a support ticket in that y’all still haven’t responded to. So I’m not sure why y’all would tell me to email just to respond and tell me to go through your app to send a support ticket for. My money is in usd now I can’t get it into my bank bc it’s still continues to say “Pending Approval” so now I went to transfer all my money to another app this is ridiculous. They continue to give you the run around and leave you with the same response every time please send a support ticket to an app that doesn’t even work. I am beyond livid and pray I get all my money out!.Version: 4.0.4
✓ Recent update made it much less usefulThe recent update that added ETH tracking, while great to have the added view, came at the cost of all the charts being much less detailed. Now each month only shows two points plotted on graphs, which makes it almost useless with crypto being so volatile over a month. Will be switching to Delta..Version: 1.1.12
✓ App keeps breaking / failing to work.The FTX widget stopped working. Again. I saw another reviewer mention this, and they got a generic response telling them to contact FTX Support. What good would that do? Their help desk person won't be able to fix the app. The current issue is that the widget shows no information. It displays fine, with the currency from your selected portfolio, but without any prices or data. A few weeks ago, the widget would show the correct information, but when you tapped on it you would just get an FTX error saying that the currency you tapped didn't exist. Like they suddenly de-listed a bunch of stuff. Before that, the widget would display some assets dropping to $0.00, as if all value was lost. Instead of displaying nothing when it couldn't get updated information, it would just display wrong information. Before that, the app would keep signing you out, so the widget wouldn't show any of your assets. This has been a huge annoyance with FTX for *MONTHS*. They change something, fix one thing, break another thing, etc..Version: 4.12.4
✓ Cannot sign into appAutomatically signed out and now cannot sign back in or reset my password. Followed all instructions on the article by FTX addressing this issue. Still can’t get in. $20,000 worth of crypto locked in the account…ridiculous.Version: 4.2.7
✓ Still a few things missing also terrible down timeAs a trader it is hard to work out exactly what your current portfolio stands at. Also when you need to access your portfolio as a matter of urgency and the servers are down (which seems to be a regular thing) this ap is ridiculously frustrating It's important to have your coin purchases removed from your BTC holding AND Have a section where transaction fees can be deducted . Maybe a final sale and final buy price so fees are taken into account. It is also imporant to be able to re add to BTC balance when selling a coin automatically. I'm. Surprised they aren't already features. - EDIT - since the review ability to add and remove from BTC holding has been added. The other issues are still a problem..Version: 1.1.4
✓ Love this app when it worksBrilliant app but fails to update when I complete trades on Binance meaning my portfolio is out of sync most of the time :( Only way I can find to re-sync is to delete the exchange connection and reconnect which takes a while. Not matter how many times I hit the sync exchange button or restart the app, it stays out of sync. This is quite frustrating to say the least. It sometimes resolves itself overnight. Seems to have started happening in the last few months since upgrading to The latest iPhone OS. I even tried removing the blockfolio widget to see if that was the cause but no luck. The app alerts for price changes work most of the time but have missed a few crucial changes. I also get a lot of false alerts for certain coins but that might be the data source rather than the app..Version: 2.6.7
✓ Great app but quickly drains battery.I’ve been using this app for several years now and is the best I’ve tried for tracking my overall portfolio. But recently (past few months or so, if not longer) my phone battery gets hot and drains very quickly when using the app, especially when opening the ‘News’ section of the app. I can lose up to 10% battery life in 5 minutes of browsing news stories! I’ve checked this with no other apps open as well, so it’s definitely the FTX app. Please fix it. Otherwise great app, thanks..Version: 4.3.3
✓ Missing fiat deposit! Nobody will help!I sent £1000 to my FTX mobile account from my Halifax account. I was told the transfer can take as long as 2 working days for the money to appear on the account. It never appeared even after a week… When I contact support I get told the same thing in a slightly different way, “ we will refer this to the banking team”, “the banking team are working on this”… It’s always the same and there really isn’t any support or protection for your money! Be warned!.Version: 4.3.1
✓ The price is so wrong that it’s hard to believe.I use this to buy and sell crypto and at the same time have 3 monitors with 2 watching prices, many times will I look at the screens and see the same price but a significant difference on Blockfolio. Dogecoin right now was at .0584 on 3 sites on my Comp but blockfolio is telling me that it’s at .0564. That’s a couple hundred dollar difference for me and very frustrating that I can’t sell for the price I should be able to. Another thing that is happening is that I can see my price going up to the amount that I know it should be in the main screen but not in the doge bar or doge screen which is where you buy and sell ,since it’s only doge right now I know that the 2 prices should be the same, but they’re not, not even close. The price in the doge bar is staying at the same low number as it does when I click on it, but the number on the main screen continues to rise. This is a big problem since it defeats the whole purpose of the app and that this will be the second time since I got it 2 weeks ago that I lost a lot of money.. Please fix this..Version: 3.0.12
✓ It keeps losing my settingsIt is now the second time that I’ve lost all my transactions setup! It is very disappointing! I’ve contacted support and they told me this can happen when they release an update... ???? this is unacceptable! How hard is it to store my settings server side based on an account?!?! I can’t be setting up my transactions all over again every time! Disappointing I’ll be happy to pay for a stable version!!!.Version: 1.2.1
✓ Automatic paste without user consentNo confit to disable this.Version: 4.3.8
✓ Irresponsible updatesOnce again I have lost all my saved portfolios. This is not the first time your updates have done this!.Version: 4.10.2
✓ No customer service or help and 0 support from Ftx team!!I am quite disappointed with Ftx. I’m a new customer to ftx and have had some issues with the details of my account and have been waiting for a reply for over 2 weeks now sending various tickets through to the support team without no reply. This is really a big let down for such a big exchange I didn’t expect the service to be so poor. I wonder what it takes for them to help assist me with my account issue??.Version: 4.2.2
✓ Not for day trading, hodl it’s ok.It’s a little slow, was thinking I could use this for quickly tracking unrealized P/L on kucoin and Binance. I added l both exchanges at about 9am. Binance hasn’t shown my ETH balance yet, and Kucoin ive already made like 4 trades that haven’t appeared. I still have to manually write down entry prices and add up p/l because I’m unable to quickly check P/L with this app. Basically I just want a WeBull for Crypto. Unlock the app and bam I can see that I’m up $100 on $ABC. With Blockfolio I can see my account balance go up but is it because my XRP is up 1% today or because WIN is rocketing? I have to go through a series of taps to find entry price and the amount I bought. So it’s really added no more functionality but it’s pretty to look at so that’s something. All that being said app would be great for tracking HODL coins just not for an active trader..Version: 3.0.26
✓ A mixed bagFirst of all, UI is great. It shows me exactly what I want. I have used tons of other portfolio apps and they are all cluttered mess. So 10/10 on UI execution. But that’s where all the good things about this app ends. If you want to link exchanges via API, get ready for incredibly slow syncing. I use Binance and for a trade to reflect in blockfolio, it can take half hour on a good day to a few hours on a bad day. Worst part is, it shows it’s all synced up but it isn’t really. Prices shown on blockfolio also lag quite a bit behind the actual prices. I’d say it shows 30 second old prices. And if you are anyone like me who likes to price watch, this can be incredibly frustrating. I’d have moved to a different app but their UI is the only saving grace. If any other app can offer a better UI I’d switch in a heartbeat. But until then I’m stuck with blockfolio for better or worse..Version: 3.0.27
✓ Good, but could be better...Lots of lag with prices. Doesn’t show % profit on the main screen. You have to click twice to see this on each coin, which takes a lot of time when you have a big portfolio..Version: 3.0.13
✓ Can’t not see my profit and lossesI can’t see any profit and losses for all my coins. Have no idea how much money I made or lost..Version: 3.0.13
✓ No support at all.I have been trying to get a answer from FTX about coins I sent from my MetaMask wallet to my FTX wallet that never arrived , I sent them all the information needed to prove the transaction but they have never answered me back , I opened a ticket on April 12 .There is no support on FTX at all, I sent them emails everyday, they have never answered me back , they have no class at all, and people say they are the future , I really hope not.I try to open an other ticket they say I can not because I already have a ticket opened, so they know I exist but still they do nothing.People listen to me FTX IS NO GOOD..Version: 4.10.0
✓ UPDATE: RESPONDED TO DEV. Asks for Too Much Private InfoNot interested. The entire point behind crypto is that the trader’s information is private (even to the interface). Right off the bat, this stupid app is asking for info like home address, birth date, etc. just to deposit. I mean, none of your damned business. Honestly, just get a digital wallet, and/or use cash app or something else. Many options out there. I had high expectations for FTX. What a let down. Unless you don’t care about your privacy, steer clear of this app. *Update: developer responded that “KYC is legally required…” This is true. But only KYC-2 is required. FTX takes it an unnecessary step further and asks for KYC-3. Drivers license, name, etc., all that is fine. But PROOF OF RESIDENCE?! And BANK STATEMENTS?! Yea…. Nice try. Legally, it’s not required. You have no idea what you’re talking about. I advise everyone and anyone who cares about their privacy to steer clear of FTX. No other exchange asks for as much info as FTX does. It’s extremely shady in my opinion. Note: This is only my opinion. Not financial advice. And please do your own research..Version: 4.10.2
✓ Lost all transactionsThe new version lost all my crypto.Version: 4.10.0
✓ No support for NZIts nearly impossible to add transactions from NZD to XRP or ETH. Trying to find another app which can..Version: 1.1.4
✓ Gone downhillIlliterate company that can’t even provide the main service it’s made for LIVE PRICE FEEDS. And then when you bring up the issue with the support team it’s the same response everytime, 5 months later the issue still not resolved… Blockfolio used to rule the jungle but that time has come to an end, time to pack my bags and leave this sinking ship..Version: 3.1.0
✓ Graphs are inaccurate, untrustworthy.Blockfolio used to be okay, but as of a year or so ago hasn’t figured out how to display charts. The 3 month chart shows you the wrong 3 month window by 40+ days. I’m not kidding. On top of that, all charts for my portfolio are wrong by 15%-24% on every single pixel of every chart. Other apps calculate everything without issue, so why can’t this app plot a line? Instead, the only updates in a year have been ways they can make money off your trades or data. Zero quality assurance. Zero listening to users. Their support desk told me via email that they never heard of this problem which tells you all you need to know about how much they care when their users tell them about obvious bugs they missed, or know about and don’t fix..Version: 3.0.25
✓ Profit and loss doesn’t calculate properlyNot sure why the description of profit and loss says market value + sum of proceeds - sum of all purchases... cuz it doesn’t do that! Profit/loss is the main thing I needed.. I.e how much money have I made on my initial investments. The profit loss just tells you how much everything is worth so you still have to go back and figure out how much you put in the first place...Version: 3.0.12
✓ Updated app and seem to have lost access to trading accountI was an old blockfolio user since a few years ago. I opened an FTX account in June or July this year. I went to login to my FTX account just now, it prompted me to update the app. I did. It then sent me in a loop of password resetting (as my FTX password didn’t work for some reason - and I am meticulous about storing these in a password manager). After about an hour of this I seem to be locked out of my FTX trading account. What it seems to have done now is delete my FTX user account and merge it with my old Blockfolio account. So I have a bunch of old inaccurate portfolio information and no access to my trading account or crypto. This is very worrying..Version: 4.2.2
✓ Not showing LUNA changes correctlyI purchased some very cheap LUNA and has some airdropped LUNA2 added last week. Unfortunately, only one LUNA is being shown on my (synchronised) portfolio but against the LUNA2 price. Seems I am very rich now but unfortunately this is just a bug..Version: 4.10.0
✓ Lost portfolioFinally found my portfolios, but you insist I create an account, so I do, and my portfolios are lost. Very poor user experience..Version: 4.10.1
✓ App will not open.App will not open anymore, just crashes. Used to work fine a couple months ago, now its unusable. Pretty disappointing..Version: 4.3.8
✓ Good app until.....Been using this app for a while and yes it had its limitations the most annoying being only one purchase/trade pairing per coin but the biggest problem came when for no apparent reason the app lost all my transactions and seemingly reset with no warning. I am now in a situation where the last 6 months of transactions are lost and the only way I see it is to manually enter them again!!! Note to the developer, please add a setting to backup this transaction data..Version: 1.2.1
✓ THINK TWICEI was happily using this app for 2 years, then all of a sudden my account got deleted for no reason. Contacted support and just receive generic emails back with a 72 hour delay. Clearly I should not have trusted FTX with my crypto data. I would consider using someone who can actually help when there’s a problem, especially in the crypto space where reputation and reliability is everything. Best avoided unless you enjoy the anxiety of having your funds in the proverbial cloud and no way of tracking them. Support do not help you. VERY disappointed and best AVOIDED..Version: 4.1.2
✓ Dissatisfied Customer.First, for some reason i got locked out of my FTC mobile APP account. I tried various times to ensure i was using the correct password, which i know i was. After several attempts i decided to carry out a password change. With my new password i still encountered difficulties login into my account. After serval attempts i finally was able to login into my account. When i finally logged into my account my assets in my wallet had a zero balance which was quite baffling. I proceeded to contact customer service where i found out the only way to communicate with FTX is by submitting a ticket stating my issue, which takes about 24hrs to get a response. The following day surprisingly when i login into my account my assets showed up in my wallet with the correct amount. Currently i am having issues transferring my asset to a different platform. I submitted a ticked with the issue i encountered trying to transfer, FTX response was i needed to wait 24hrs after a password change to make a transfer transaction for my safety that was after going through a rigorous identification process. It is now pass 24hrs after i changer my password and i am still unable to transfer my assets..Version: 4.10.1
✓ Seriously?I’ve been using blockfolio for years. Ever since the FTX purchase it’s been getting worse and worse. I’ve not lost my ENTIRE portfolio information in the app. A random update forced a ‘relog’ (that I didn’t want to ask for) and now all my local data was reset. With all the brains behind this you guys can’t figure out how to cleanly migrate your data after a reset? I didn’t have an account nor did I want one and now I’ve lost all my data..Version: 4.3.0
✓ BuggyI have been using this for over a year and it has a lot of good features however in recent months I have found it to be more and more buggy. I am often updating the app with their latest version but today it said my portfolio dropped 32% (wrong!) and KCAL dropped 97% (wrong!!) obviously that’s annoying. Cmon FTX it’s not like you don’t have any money to be the number 1 app in this category by a long shot..Version: 4.2.3
✓ They took my money!!Signed up and made a deposit and then bought some crypto. Then I tried to make a second deposit both via credit card and via bank account. Neither worked although I went through the complete verification process. I submitted multiple tickets and emails to support and never heard back from them. Then they locked me out of my account and deleted the account. I was able to open a new account with the same email address but of course there is no cash or crypto in the account. They do not answer any communications thru the app and there is no email or phone number to contact them. My credit is pristine and I certainly am not trying to do anything fraudulent. Watch out for this company and app! I’m thankful that I wasn’t able to deposit more money when I tried!.Version: 4.2.3
✓ UnusableThe SMS verification is the only way to open a trading and investing account, if that doesn’t work then you can’t open an account at all. It doesn’t work so this app is unusable..Version: 3.1.6
✓ Complicated, hard to read and decider gains and losses.The new version is total garbage. They completely ruined a good app and design with the new update. Now it’s hard to look and decipher simple information because of superfluous design. They’ve changed the value types from BTC value to percentages and removed a lot of options that used to be on the older versions. As soon as I get time I’m migrating over to Delta..Version: 2.0.2
✓ Be carefulIf your Canadian or a small investor trying to learn crypto market do not use this app. Use Wealth Simple or try Delta. To withdraw funds to Canadian bank you will need to use a wire transfer which the Canadian Banks charge 25$ to do and if you're a small investor you need to have 100$ USD to make a withdrawal period. This app is nothing special, but easy to use. Be careful as a Canadian or small investor as it will ultimately cost you on the back end.Version: 3.1.3
✓ Good, but there are issuesLike the app, but it only allows me to view how it’s doing over a 24h period. The “My Portfolio” section is blank so I can’t see the overall portfolio is performing. Quite frustrating. Second post: “My portfolio” section is still a massive issue. It only allows me to see how the portfolio has performed over last 24h, despite trying to view it over different time frames. This really isn’t helpful when clearly users want to see how their portfolio is performing since all assets were purchased. Please fix!.Version: 1.1.4
✓ AVOID!!!Asked me a few months ago and I would have said Blockfolio was a good app, but recently they had a security incident which was primarily due to poor design and oversight. Now they force an update that deletes all your portfolios! They will say contact support we can help but they are only able to perform manual recoveries and only if you can provide them information you are very unlikely to have, so good luck with getting your portfolio back. Can imagine this error has just lost Blockfolio a massive share of its user base. Lots of alternatives out there now, so you cant get away with crap like this anymore. People will simple ditch your app and I am certainly now one those people. Good by Blockfolio....RIP!.Version: 3.0.26
✓ BugsWould rate this a lot higher if it wasnt for a bug that shows incorrect prices/values. Portfolio value jumps up and down between actual price and much lower/higher values then corrects itself again. An app that works as a portfolio value viewer should at its core function always show correct values. Its very misleading and can cause unnecesarry stress/excitement.Version: 2.3.1
✓ Can’t withdraw crypto or sell it for USD BEWAREFTX was good for their interface and the fact that you earn 8 percent interest and get a debit card but none of that matters because I can’t sell my crypto when it was at an all time high I don’t trade I hold them for awhile and mined straight into my FTX wallet I hope I didn’t make a 1500 mistake as I watch the value go down Error 400 maybe I should just go bite the fees with Coinbase at least there I didn’t have problems selling what a joke for a company valued at 25billion dollars you would think this wouldn’t happen still can not sell my crypto and have got no reply from customer service it’s been 7hours thanks Sam Bankman I’ve spoke nothing of good of this company and their app and got a lot of people to use it too I hope they don’t get burned like me.Version: 4.1.5
✓ No one’s home!I’ve had a few crypto apps now and hands down this this seems to be the one with most potential but after waiting 3 days and still not verified, nobody has responded to my ticket as to why the lengthy delay? Don’t waste you’re time and crypto there are more greedy apps out there who actually are interested in your money!.Version: 4.2.3
✓ No number to call number of problemsI really like this app, the 8% return on all currencies is really nice and buying crypto and tracking portfolios and profits across all apps is very useful. That said, no team to call and have experienced a multitude of problems my last 10 months of using this app. The email function often fails to resolve the issue. I have been unable to deposit for the past 5 months nor able to verify my account with no one providing adequate assistance. That said, when I went to make a Real Estate transaction making a withdrawal and subsequently utilizing the email function to receive the needed documents for lenders went smoothly building trust with the app. Update: longer time with the app. No number still. Many problems. No longer can access my account and no way to get help. Should not be a legal practice..Version: 4.3.9
✓ Where is the customer service?This app is awful and the customer service capability is worse. This app is buggy, problematic and has lost me good trading opportunities simply because it is thrown together. There is no easy way to contact customer services. You wait for days to get a response that makes very little sense and doesn't help. There are constant problems which stop you from trading but do not display any explanations of reasons why, only "there's a problem". No error solutions offered. Awful. I managed to make one trade before the account was stopped for no reason. The only message I received was that they had emailed me, which they hadn't. The owner might be a billionaire, but his app is sh.Version: 4.0.6
✓ New update cannot openAfter the new update the app will not open. Need to fix.Version: 4.3.0
✓ Cant sync to binanceCant sync to binance. Its been going for hours... third time i have tried. Binance support say not their issue and blockfolio support via email is teadiously slow and get nowhere.Version: 3.1.0
✓ Sign out loop bugI was signed in just fine since the update, and now it’s on a sign out loop. It just keeps coming up with a sign out request over and over indefinitely. I don’t know if this is a faulty program or passive aggressive advertising to get the pro edition, which has worse ratings than the free edition….Version: 4.1.2
✓ Hot garbageHad been using this app to track my crypto until the latest release, when the app blew away my portfolio and insisted I register. Don’t waste your time with this. Used to be a great app and now it’s ruined..Version: 4.10.0
✓ Please Change % View to be 1 click awayI have used this app for 6 years now, since blockfolio days. Viewing my asset holdings by % view is crucial to managing my portfolios. Switching back and forth to % view and asset unit view should only be 1 click away from eachother. It should be on the tracking homepage, at the top. But instead, With the newest update viewing by % view has been moved to > settings > (scroll) > app settings > track settings > turn on percent view. This is a horrendous downgrade as this feature used to be one click away, and this is a button that many portfolio trackers switch back and forth between constantly. I pray someone see’s this. I love this app, but this workflow change is bad enough to make me use another tracker app..Version: 4.10.2
✓ Exchange connection errorLately it stopped being in synch with my exchange using the API. When I removed the exchange connection i still get a loading spinner “establishing exchange connection” even though I removed it. Almost lost all my transactions because of this whilst trying to keep my portfolios up to date..Version: 3.0.31
✓ Doesn’t workLoved this app until I can’t log into my account anymore … so I lost all my money PLS DO SOMETHING ABOUT IT.Version: 4.2.7
✓ Rubbish customer serviceTrying to verify my account, took clear pictures of my ID, you won’t verify, tried to speak to you through the customer service CHAT, it’s been weeks and you guys won’t even reply, I don’t understand why you have such a good platform to invest and store crypto but NONE OF U GUYS ARE BOTHERED TO REPLY. I don’t wanna hear “we’re sorry for this” because you’re constantly pushing updates on the app saying you’ve bought tokens so clearly you’re team is all over the APP but nobody wants to sort though this. Poor service, it’s literally 50/50 chance to buy and sell on here unless the owners are too lazy to help.Version: 4.2.1
✓ Unable to login inLost all my crypto I have contacted support, and haven’t received any response for days..Version: 4.2.9
✓ FTX International, can’t login anymoreI made an FTX account a couple months ago (I did not see the option for FTX US, I don’t think it was an option back then) but it let me make an account being in the United States. Then 2 days ago it said my session timed out so I tried to log back in. This time I got 2 options, FTX US and FTX International. Trying to login to FTX International because that’s where I initially set up my account, and it said my region isn’t supported. I tried to login to FTX US and it said I don’t have an account. I then tried to reset my password for FTX International and it says my account doesn’t exist. Money gone. I hope not… Signed in on FTX US on website though Apple ID (some how that worked, even though it says I don’t have an account) and found support and sent in a ticket. Will update if I hear back and get my money..Version: 4.3.7 Ready for Sale
✓ Decent, few issuesI used to use this app to record all my coin purchases with the exact dates and price points which was really useful. Unfortunately, one day the app updated and all of that data was cleared and lost. Also, this app needs to update WAY too much..Version: 4.2.2
✓ App acting weird past few daysAnytime I open app it wants me to logout - though I’ve never set a login. Then, it says my portfolio is empty for a few seconds before it appears. Then, at individual coins, it says I have no transactions in any of them for about 5-10 seconds before transactions do appear. Please fix this - it’s been a wonderfully useful app till now!.Version: 4.2.5
✓ Too many hoops to jump throughMy first deposit of $5000 didn’t appear in my wallet, I had to advise FTX of my deposit before it was credited. I had to submit a statement via text to access my deposit. Next deposit via PayID was held up for days until I could recite a long statement in under 60 seconds and submit it as a video. Absolutely Insane !!! Now I discover that the app I’m using will not allow me to set a trigger point for trades or set up dollar cost averaging. Very disappointed with FTX and I will be withdrawing my funds and using another exchange..Version: 4.12.4
✓ It used to be okayIt is getting worse. Now not only I got automatically logged out but I cant even login any more. No message nothing! A waste of time....Version: 3.0.12
✓ Flawed systemThey say they accept visa and MasterCard, but nothing loads properly. They then asked for a bank that showed my date of birth, address and date. No bank statements show your age..Version: 4.1.0
✓ Can’t even registerThis sucks, I can’t register for some reason it’s discriminating me due to the region I live Lol. All jokes aside I really can’t register. Can’t give a positive review if I can’t use this platform.Version: 4.12.4
✓ Payment ChangesIt seem now you guys are going thru a third party to make “Bank” deposits. Even though I have been using Blockfolio for months, the third party app will not let me use the account I deposit money with. This seems to make using your App extremely annoying. I also try to put my card as the deposit option and it says it has to be accepted. This is digression to the extreme. With prices always changing to make it this difficult to deposit money without any warning is super unprofessional and make a user like myself considering putting my money in a different App. I am very disappointed in this change to the Pavilon third party. I have put my account on it multiple times and it just keeps asking me to sign into my bank, over and over and over again. I like Blockfolio but this change didn’t improve my experience. It limit and help me back from depositing money on the app. Blockfolio is being Annoying. I like using it. Please help.Version: 3.0.30
✓ Worst update so farThis app which I’ve been using for over 4 yrs has become unusable with newest updates .. what a waste. Deleted.Version: 4.12.3
✓ Version 4.2.5 DisappointingThis update is disappointing: - The update no longer shows percentage change in price, making it difficult to gauge how the token is performing day to day - The app now requires you to log in 3-4 times a day..Version: 4.2.5
✓ “Commission free” ad is misleadingI enjoy the app because it gives me the opportunity to invest into a wide variety of cryptocurrencies, and I was drawn to this app due to the advertisement of commission free trading. While technically true, there isn’t a line item fee for a trade. However, whenever you buy/sell a crypto, they never ever use the current pricing. If selling, they use a price lower than current price and vice versa. It ends up being roughly the same cost if using something like Coinbase, but they make me do math to figure out how much I got charged for the trade. What I also don’t like about it is that in your trade history, they do not list what prices you bought your crypto for. They simply list the date and how much crypto you bought, but not how much it cost you. This could be better simply due to the variety of currencies you can buy, I just wish they were more honest and/or transparent..Version: 3.0.17
✓ Unable to Fund, Support Ignores what I tell themI have been trying to fund my account with FTX for a little over a week now, and whether I use my bank or 5 of my cards all attempts end the same way, an error. I have reached out to support multiple times, I tell them I tried 5 different cards, and they tell me it looks my one issuer keeps blocking them, despite my 5 cards being issued by 4 different issues (the transactions do not even show up with my banks, they are only shown on the FTX side of things). As for transferring via ACH, FTX tells me the issue is with validating my bank via PLAID, though I have used the same bank to connect with other brokerages via PLAID and have had no issue until FTX. The only other solution they have advised is doing a wire transfer, though those are expensive and I was hoping to do small weekly purchases to dollar cost average, and you cannot do that with wires. Overall, I have been disappointed with FTX. With several exchanges going bankrupt recently, I thought FTX was one of the last safe places I could purchase and store my digital assets, though I guess I was wrong..Version: 4.10.2
✓ Trash updateMoved the only useful feature to a submenu..Version: 4.10.0
✓ GarbageCompete garbage. Bring back blockfolio.Version: 4.10.0
✓ Cannot open app since last updatSince the latest update the app will no longer open. Worked fine before for a very long time..Version: 4.3.8
✓ App doesn’t workMade an account verified and it said they suspected my card of fraud so instead of wasting my time on a platform that doesn’t work I’m moving on. I suggest you do too.Version: 4.3.8
✓ New Update is UnusableAfter updating the app 2 days ago, I have been unable to save any of the transactions I try to manually add. It’s infuriating and completely defeats the purpose of the app. Simply cannot accurately track any portfolios. This needs fixing YESTERDAY!.Version: 3.0.1
🙂 FTX: Buy & Sell Crypto Positive Reviews
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