4.7
4.75542 star

Total 47 Negative Reviews

Google Duo App Complaints & User Negative Comments 2022

Google Duo app received 47 complaints, negative comments and reviews by users. Have you ever had a bad experience using Google Duo? Can you share your negative thoughts about google duo?

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Google Duo for Negative User Reviews

I have no clue what the hype about this is......Really disappointed. I see all these ads saying that is the best video calling and to be 100 % honest its horrible! I can never stay on a video call without it either failing, the audio being horrible or the entire thing freezing in the middle of a conversation. Would rather make a phone call and describe what I’m doing or what I want to show to ther person then use duo..Version: 36.0

Có nhầm lẫn gì chăngỨng dụng không phân biệt được số điện thoại các nước. Tôi gọi cho một số ở Nhật +81 lại nhảy ra cho một người ở Việt Nam cùng dãy số đuôi nhưng đầu số +84.Version: 25.0

Get MessengerBad call.Version: 162.0

Pretty good app but many complaintsSo don’t get me wrong I do like the app bc my friend has a Samsung so she cant use facetime so that awesome but when me and her are on call the video freezes all the time second it drains all of my battery bc I will have full percent and then in less than 5 min I already have 10% and I know it is not my phone bc before I used this app my battery wouldn’t drain for hours and I even have low power mode on third the audio is horrible like horrible and this isn’t the last thing but this last complaint I am going to put in the review my phone in the like 4 years that I have had my phone it has never overheated but when I am on the phone with my friend on only this app and charging my phone it always overheats for both of us and I know it is only this app bc when I am on any other app even on the phone on a different app it never overheats.Version: 99.0

StinkyIt promised good quality video calling and all I got was disappointed. :(.Version: 24.0

Sound issuesOk so I use this app a lot, and I mean a lot to talk to people, mainly because I have friends who don’t have the same kind of phone as me and stuff like that. It works great most of the time but there have been times where I’m trying to call someone and it won’t go through for them and they try and it won’t go through for me, or if I/the other person try to call each other if I try and answer it won’t let me, and same with them. Also sometimes I can’t even call the person! It just sends me straight to making a little video message. And, now it is sound I have turned my phone on and off and same as the other person we have tried EVERYTHING...well mot deleting the app, but I seriously don’t want to feel like I have to resort to deleting and reinstalling it. Not that it’s much work it’s just I feel these issues need to be fixed, I hope someone sees this because it is beyond annoying..Version: 116.0

Does not have speaker phone option when dialingHow stupid is that.Version: 150.1

Network issueGood video quality Issues with routing sound to ear piece and speakers (after playing videos in browser the incoming call will be through earpiece and after closing the browser the call will be through speaker) Video call pauses and shows network error… Whereas whatsapp works without any issue….Version: 155.0

The app is amazingThe only thing that I have a problem with is.. When I get a call or a text from the app it never pops up until I actually open up the app. Then a whole slew of notifications come raining down on the drop box. This needs to be fixed, I get a lot of missed calls & texts when I need to get them at the moment. I have done everything to try to get it to work. Uninstalled & reinstalled, gave permissions.. etc. Please get this bug fixed, I would really like to use this app for its intended purposes. It works well with my google homes excluding what I’m documenting to the app creators. Thank you for all you do! I will change the rating to 5 stars once it does work fully..Version: 162.0

Picture in Picture not supportedIPhone now has Picture in Picture, but Duo doesn’t support it.Version: 145.0

No audio at all :(Need some more work, no outgoing and incoming audio on iPhone 5 with the latest software:(.Version: 1.0.2

Creepy app. Camera started up sitting idle on desk.App wasn’t even in the foreground. Email was and phone idle screen off on coffee table watching a movie. Phone lit up. Camera on, phone obviously looking right up so image of ceiling. Picked up and closed google duo. Weirded out. Uninstalled. Wants access to contacts. Wants too much access. But too creepy for my liking. Bring back google talk. You didn’t need to hand over to google everyone you know before being able to use it..Version: 92.0

Battery drains so fast!The only thing good about this app was the video quality. Now with the latest update even that is gone. Gets blurry when the camera is moved. Battery drains really fast..Version: 1.0.2

Requires phone number, not suitable for tablets.2nd of April 2022, Already had duo on a old tablet and it worked well, however upgraded the tablet and reinstalled. The app won't allow me to sign in with the same google account anymore, it additionally requires a phone number. Typical google, trying to herd users into doing certain things. This is like Google+ all over again..Version: 162.0

Google Duo. Eh.The quality is very inconsistent and a lot of the time the audio does not work and the videos get frozen. I would definitely recommend FaceTime instead because from my experience it is a lot better. Google Duo is not that bad if you have to make video calls and it does do the job, but it makes video calling more difficult that it has to be..Version: 162.0

I wouldn’t even waste you’re timeThis app constantly Glitches, freezes , audio is crappy and is always lagging ,video is crappy needs a total update and app needs re looking into I wouldn’t recommend this but as I have family that lives far away and a niece that calls me on this app and some don’t have FaceTime so I have to use this but every time i use it ,it is a horrible app and start to call their phone Normally as you can actually have a conversation.Version: 50.0

Possibly the most annoying app I have downloadedThis app routinely prompts me to call random numbers out of my contacts list. Like I can’t decide who I want to have a video call with on my own. I had to delete it.Version: 39.0

Battery darins fast and cellphone becoms hotBattery darins fast and cellphone becoms hot.Version: 47.1

Constant spam callsI installed the Google Duo Video app to talk to my parents who don’t have FaceTime. They mentioned they had both installed it because they wanted to video chat with me and my daughter. During the 3 months this app was on my phone I received about 20+ spam calls PER DAY. Sometimes less than 1 minute apart. I would block the numbers, but a new number would just show up a minute later. The same thing was happening to both of my parents. Once I uninstalled the Google Duo Video App, the spam calls completely stopped. My parents also uninstalled it and their spam calls stopped as well. This is the worst app I have ever put on my phone for that reason. This is completely unacceptable. I do not have this issue with FaceTime. I 100% do not recommend the app to anyone who says they are considering. There’s a huge privacy issue with this app..Version: 44.0

Good but not bestI think google has to work hard to compete to FaceTime. I have been using both but I prefer facetime quality over duo..Version: 58.0

The app opens every time someone callsI’m always I’m the middle of a game or something like that, then someone calls and then it opens the app, and then after the call ends it just stays on the google duo app, meaning I lose any progress I made in a game. Please fix this, I find this happens on my iPad, and just make the call like a normal call, when it ends it goes back to the previous app..Version: 95.0

Okay.. but a couple little thing!So I just got duo a couple days ago because my friend can’t FaceTime on her phone so we tried this. When I first got in the app it was very very confusing! I had no idea what I was doing maybe it’s cause I just got it! But I thought it would be a little easier! Second when I finally got on a call with my friends the audio is awful! I could hear a thing and it kept on freezing and breaking up and sometimes we would have to leave the call then I can’t join back unless they ring me! And I would like where I can see my friends the whole time! Because on my phone (iPhone 11) you can’t go out of the app and see them! But on the other hand on my friends phone (some none apple)she can go out of the app and see us! Please take this to mind! I think if all these changed this could be the one of the best apps!.Version: 92.0

No more notificationsI will no longer get a notification when someone calls me. When I open the app I get all the missed call notifications, though. Pointless. I’ve submitted feedback reports to google but they don’t seem to care. Switched to Facebook messenger video chat!.Version: 163.0

Not amazingI really like it because I get to face time my friend who lives in Cornwall and we both have different devices so this lets me chat with her but if I didn’t have to I wouldn’t use this app as it has really really bad quality. Often the picture is is super unclear and grainy and it freezes and stops. Also the sand is really bad and evoke so no... I wouldn’t recommend it at all unless you have no option.Version: 41.0

It’s okGood but I’m not a big fan of how do you like you know click on the screen you can get big you but it’s gonna make the other person in on the call small and I want it to be real I have a big screen of me and a big screen of her it’s because I feel like it’s too small to see and I don’t like it and I know you can do that with calls chat thing but what if we doing something nasty and then someone joined but isn’t supposed to join most of my friends don’t have Apple phones but overall great quality and I like the filters and all that stuff it’s good I love it except for that one problem and I hate how sometimes also the voice will really speed up that gets annoying and please do stop asking for the rating it gets annoying.Version: 140.0

Poor received videoI don’t know what has happened, possibly it is a poor update but my received video is choppy. I am very discouraged. I have reloaded the app and restarted my iPad to no avail. My FaceTime video in the meantime is excellent..Version: 164.0

I am unable to make phone calls or do broadcasts but, my partner can.I cannot get duo to make phone calls from my iPhone. I have tried everything that google has suggested. It just keeps saying contacts are not in your contacts list. This is also the same for Broadcast. It will say it is broadcasting but my partner never receives the broadcast. However, my partner can make any calls through duo and also do broadcasts. So I have no idea what the problem is but, I am unable to use the device for calls and broadcasts. So, why does it let my partner use it and not me?.Version: 100.0

Cumbersome integration with Google HomeUsing Duo within Google Home suite of products gets messy with Google Assistant and Voice Match. It used to be that someone could simply say “ok google, cal xxx-xxx-xxxx” or “ok google, call Mary” and you could make hands free, outgoing (not incoming) calls from the google speaker and your contact list. Duo, which is great on it’s own, is crazy inconsistent when trying to do the same especially if trying to distinguish a video call. Again, this is specific to hands-free calling (my father-in-law is a quadriplegic so we were hoping it would work for him.) and is really a reflection of Google Assistant and Voice Match getting in the way rather than allowing Duo and Google Hub Max to do it’s thing. Hope they can fix this..Version: 154.0

Fix it for tablets pleaseMe and my friend go on call and it’s never clear only with phones so please fix for tablets.Version: 160.0

PUT NEW COLORS AND BRUSHSThough I like duo there’s one thing that I wish could be changed, in the doodles there’s barely any colors and there’s only one brush. For the colors there is barely any colors there’s just purple, blue, green, yellow, and red there is no skin colors for those people with great art skills there should be more stuff for them so they can show their friends and family there great art styles. And there also should be a way to zoom in on the drawing so the people can put more details on there work. For the brushes there should be more types of them and ways to size it, it will be helpful for artist but also for other people too like for writing notes or for other stuff. It’s great that there’s doodles but it would be more helpful to have more stuff on it!.Version: 144.0

This app drives me INSANEMy video freezes when I walk away from WiFi. That’s not the problem though. It used to do that to me all the time on this app. But now when I’m still on DUO and I turn the WiFi off, the video stays frozen even after WiFi is off. I still can hear the person I’m talking to but their picture is frozen. Then when I go to hang up the phone so they can call back, DUO doesn’t let me answer. I hit the accept call button for the face to face call and the app shuts down and disappears on me. I have to open up my app drawer where all my previous apps that I haven’t closed out yet are, and it’s there. I push on it to open the app and screen back up and try to answer and yet again it disappears. I again have to search for it in my unclosed app drawer and try to hit accept video call. I do that a couple times, it disappears on me a few more times, then finally I close out the app because it won’t let me answer the call. After closing DUO and all the other apps I had open I try yet again to answer and it won’t let me. I literally have to wait a few minutes to even TRY AGAIN to answer video call on here. It’s driving me NUTS! Fix! So frustrating! If it’s not one thing it’s always another!.Version: 101.0

Les appelesOn ne peut pas appeler des adress imail on peut seulement appeler avec des num 😕🙁.Version: 43.0

Glitches on duoThe reason I give this a to is because sometimes you don’t have volume sometimes it glitches sometimes it just randomly hangs up there’s a lot of little issues that need to be fixed with Google Duo I mean once in a blue moon it’ll be working just fine and what’s the point of giving readings like how was your call good or bad and if I say bad it never fixes the glitches so I’m kinda like why would you ask me at the end of my conversation if it was good or bad because every time I rate the next calls never fixed or better like it glitches every single night I use this app to talk to my boyfriend my best friend my friend out of state and I have issues all the time just saying that you guys should fix the glitch it would make this app way better especially if I didn’t lose volume and I couldn’t hear or it didn’t glitch.Version: 162.0

No you cannot have access to my contactsThis app only works if you give access to your contacts and I’m sorry if I don’t want to see business contacts and trades persons in my duo contacts allowing them to feel it is okay to contact me using this app. There is no way to filter or sort so random people you hardly know can appear at the top just because that is the way the app sorts them and it only includes their name and not business association so they can be unfamiliar without that reference. It just feels wrong. Deleted..Version: 38.4

Phone heats upIm using iphone 7plus with only 10-20 minutes of video call phone becomes hot like hell Video quality is awesome but please fix the issue.Version: 29.0

Low camera qualityI’d rather recommend Microsoft teams because of quality.Version: 160.0

No tablet app (iPad)No use for larger devices than a phone..Version: 22.0

Would not TrustI downloaded this app today prior to having difficulties with Hangout video chat. My sister recommended I download this app. Everything in my phone was fine until I downloaded this app. My Gmail and everything else is not opening properly and is now being faulty and exiting out of apps I use. I honestly had no problems before downloading this app!.Version: 161.0

CoolThis app is dog waters it’s for idiots.Version: 153.0

AdviceYou guys need to work on your video quality with only one bar of Wi-Fi on Facebook the video call is still great you have to have a full signal of Wi-Fi to even get a crappy video on Google DuoAnd it’s still blurry and has a lot of digital squares in it even with a full signal and I have a mazing Internet I have Cox communication I pay for high-speed data the best package they have and every app I use has amazing quality with your app is the only one that is not that way you guys are worth millions of dollars you can afford to fix the situation but you guys choose to just take everybody’s money and not spend money unless you have too The biggest problem with every company in this entire world even companies that aren’t Internet related is the fact that every small company puts their heart and soul into financing the best thing they can for a little company until they get big once the company gets big they provide less and less effort financially to fix things because they’re filthy rich already.Version: 142.0

Would not recommendSo I have been on this app for a while and calling my friends since that is the only way I can communicate with them and whenever I create an account it either kicks me off or doesn’t show ANY of my contacts when I log back on. And yet it still says all bugs fixed. Secondly, I don’t know if it is just iOS but I’m always seeing my friend sharing her screen on tablet but I don’t have that button so I think it is another one of the bugs. Back to the kicking me out section, I deleted it because it wouldn’t show my contacts TWO times already and re-downloaded it, it worked the first time but now it won’t let me download the app, I’ve tried to but I just can’t and I’ve tested other apps to see if it was just this one or not and they all worked so please fix these bugs..Version: 159.0

No more Siri integrationThe video and sound are good. There used to be integration with Siri and shortcuts. This made calling a breeze. The Siri integration is no longer working so I had to delete my shortcuts. Disappointing..Version: 164.0

Needs to be betterWe used Duo for the first time today for a family get together video chat. Other apps we tried failed to connect some participants, or the invite process was clunky. Duo was very simple and error free by comparison. The video quality was much better than other apps we tried, which is a huge plus for us. However we were disappointed that the participant windows 5-8 are smaller, it would be helpful if they were more consistent size. Flipping windows around the screen to highlight whoever is talking is disconcerting. It would be more useful if the ‘window’ showing ‘my’ camera view is always a small window in a corner. this app has huge potential but these things need to be fixed as other apps provide a better viewer experience. We will use Duo again, but I expect we might be looking for a better app..Version: 82.0

Please add static screens for group callsAs the name suggests, better for two to four max. Anymore than that and the screens jump around; super annoying and distracting. Would be good to be able to pin screens and also use the group function on the computer. Other than that; sound and screen quality are excellent..Version: 83.0

Not GreatI've been using this app for about a year now. Just recently despite updating everything it's terrible making a video call. It's either freezing, choppy, audio disappears or generally conversations break up. I have an iPhone XR and husband has Note 10. Just not impressed that it's getting worse, hopefully things will improve soon..Version: 91.0

Ends by itself when one of us or both of us lock our phonesI’m giving this 3 stars because every time me and my boyfriend would lock our phones and leave the call on , it would end within like 15-20 minutes , to keep the call on we have to leave our phones unlocked but then our phones get over heated and a lot of our battery goes down , please fix this as it’s so frustrating, over than that it’s an alright app , just please fix the issue with locking phones and the call ending within 20 mins of our phones being locked - the call ends by itself.Version: 52.0

Good but.....This app/feature is very good and is very helpful but I have one problem! I don’t have a phone number so I can’t use the darn thing!!!! On a laptop/computer you can use it online by clicking on a link but I’m not carrying a computer with me to anywhere and everywhere I go! On my iPad (I don’t own a phone) I can’t use the app because it won’t let me sign in without a phone number!!! VERY IRRITATING!!!!! Especially because all I need this app for is to just call my brother so that he’s not lonely when he is walking home from school! 😡😡😡 Also,please could you make the filters available on an iPad as well?!. Thank you..Version: 116.0


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