Texas Roadhouse Mobile Negative Reviews

Texas Roadhouse Mobile App Complaints & User Negative Comments 2024

Texas Roadhouse Mobile app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using Texas Roadhouse Mobile? Can you share your negative thoughts about texas roadhouse mobile?

Texas Roadhouse Mobile for Negative User Reviews

✓ Worst experience possibleI’m forced to order via technology when I call the to go order phone number. NO HUMAN on other end. I’m told I can download the app OR receive a text to link me to order. I choose text-TWICE-nothing... So I reluctantly go to App Store to download- go through the whole tedious order- TRY to set up account- restaurant receives my order - I know this because I receive text saying so. Text tells me to text back HERE when I’m at the to go pick up. I respond- text won’t go through. GOOD GRIEF- I’ve been sitting in the parking lot pick up location THIS WHOLE TIME just trying to save us getting out of the car. All of this leaves a very bad taste in our mouths (pun) concerning doing business with Texas Roadhouse. I still am not able to set up account... We detest going in to sit for a meal because of the ridiculous sing/dance routine the wait staff is forced to do. Makes me just want to hang my head for them/ it is SO embarrassing. Food is decent but this whole order / app / phone failure is just absurd..StillAngryTravelerVersion: 4.7.0

✓ Bad customer serviceI placed a online order. In the Special request section I added a note in under 20 characters. I requested “jalapeños on the side” When I picked up my order, there were no jalapeños so I asked for them. The lady said she did not see it on my order. I told her I placed it on the special request section. She stated that she would have to charge me because it was not on my order. I told her I didn’t mind being charged, but it was on my order. She started arguing with me that it was not. I showed her the order ticket on my bag and it showed the note about adding jalapeños. She continued to be argumentative and rude so I said never mind and I left. I could not believe I was treated so rudely about jalapeños. If the special request is going to be ignored, why add the option to the order?.Jerrie GVersion: 4.0.6

✓ Gift cardGift cards do not work on the app. If you want to use a gift card for a to go order I suggest you save yourself some time and a major headache and just go in person. I placed an order 5 times and it cleared my cart and kicked me out when I tried to use a gift card. Also I tried to call in and order in person hoping someone would be able to accept my gift card and the automated system told me to download the app or order online essentially kicking me back to square one. Honestly one of the most frustrating food ordering experiences of my life. Lesson learned, do not gift Texas Roadhouse gift cards! Thanks!.ZHansen24Version: 5.3.0

✓ Most bugs with an appTried ordering food before I was heading home. It took 30 plus minutes to get the app to work. It kept telling there was an error signing in. I continued as a guest. Then it wouldn’t load the payment page. Once all of this was said and done and I clicked checkout it took me to the main page didn’t tell me my order was placed or anything I had to go to my email to see if my order was placed. Whoever deals with the fixing of the app needs to take a better look at it and see what can be fixed because that was harder than what it needed to be..PunkeedooVersion: 6.0.0

✓ App sent order to different state—still waiting for refundAfter using the app successfully numerous times, I had the misfortune of having it send my order to a completely different state. I was charged for the order and did not realize what happened until waiting to pick up my order at our local Texas Roadhouse. The restaurant actually helped figure out the issue. I had to place a new order and pay again as the refund needed to come from the restaurant that received the order and payment. I called the other restaurant to cancel the order, but no one there knew how to refund my money. They told me to expect a call from the one person who knew how to do this the next day. I waited and called again during the hours they said the person would be there with no luck. I have called repeatedly and have been told I would get a call back, but I still haven’t heard from them or received a refund. I want my money back. This is ridiculous. I would appreciate someone contacting me about this issue..StrattoniVersion: 5.13.0

✓ Uk cards not acceptedHow do you expect a uk bank card to have a zip code. Common sense says that can’t happen.Yaqqv333Version: 5.5.0

✓ App was better beforeI don’t know why y’all had to change this app so much, I liked it way better before, it had my debit card saved in it and was easy to use, now since I had to completely reset my account for some stupid reason after updating I don’t have my card saved in it anymore and there’s no option to just add a payment method and says I have to order something to add it but I never use it that way, I like to use it to pay my bill after a meal because I eat at the bar and it makes it easier to just pay on the app because the bartender is always very busy, but now I have to re-enter my card info ever freaking time I pay so it’s just an inconvenience now. Why couldn’t y’all just leave good enough alone??.BoeatisVersion: 4.0.5

✓ Doesn’t even make top 25Of the dozens of restaurant apps we use this doesn’t even make the list of ones I cringe at the thought of using. We order takeout from Texas Roadhouse less and less just because it’s become such an unpleasant experience. You can’t call to order. There’s no good way to order online. Other restaurants have stepped up their takeout ordering processes during this crisis and Texas Roadhouse has done the exact opposite? Seriously? Every time we place an order there’s some glitch and end up having to call the restaurant and wait to talk to someone to fix the problem or answer a question. How hard can it be to do what other restaurants do easily: look at a menu to see if there’s anything of interest; see prices; select items; see when it might be ready; place order if it seems reasonable. Has anyone from the company even ever tried to place a takeout order? After today we probably won’t order again..Whattimearemyshowson?Version: 5.3.0

✓ Faulty AppI am not sure why the old app made a mandatory change but it is not for the better. I normally get Texas Roadhouse at least once a week but because of this app, I have been going elsewhere because it is frustrating. Although I saved my profile and information attached to it, it would not let me log in and even after double checking the accuracy of my information, I still cannot place an order.. on this new app, all I can do is locate a local Texas Roadhouse restaurant and the time I want to pick something up but it doesn’t allow me to access to the menu to order and with this malfunction that is called an app, I will not allow access to my debit card. Texas Roadhouse, please fix this app or find a way to back to the old app..Remember, updating apps isn’t always a great idea. If something is not broken, it shouldn’t be fixed..K.O.212Version: 4.0.3

✓ Anniversary DinnerWe have our Anniversary and Birthdays order to go. We enjoy Roadhouse. We use to able to pay cash only when we would order on line, unable to do it anymore very sad. I tried to call in order thinking maybe they can take my order and when I come to pick it up pay cash. But was told orders to go HAS to be a credit card 😢. No more paying cash. I guess we will look for another place for our business. Makes are hearts sad. We have never gone anywhere else for our special occasion. Now we will have to..TheMacesVersion: 4.4.1

✓ Great restaurant, absolute garbage app.There is only one location in St George Utah. The restaurant is great and the staff is amazing. The app however is another story. Whoever is in charge of the integration between this location and the app should try to use it. First you couldn’t even order to go. Then To go check in doesn’t work, seat ahead check in doesn’t work. Multiple times I have waited well beyond the advertised time and tried to check in multiple times through text. It never works and the staff and me just get frustrated. It’s 2021 and every other chain has really stepped up their app and remote check in process. The developers for this app should get with it or figure out the issue with that location. Supposedly it has been put up the chain to corporate from the restaurant with no resolution..Ingram.trevorVersion: 4.2.0

✓ Texas Roadhouse Gift Cards Are a JokeI saw a review from January about not being able to split payment from a balance on a gift card and paying the remainder with a credit card. It is now the end of April and Texas Roadhouse has not fixed the problem. If you plan to order food via the app, do not buy gift cards…do not gift anyone a gift card because they will feel frustrated with the experience. Texas Roadhouse needs to address this issue immediately. It has been months since they were first made aware of this problem and Texas Roadhouse has done nothing to remedy the problem.David in TampaVersion: 5.5.0

✓ New Account?I downloaded The Texas Roadhouse app a few weeks ago to use call ahead seating and again the same week to order online for pick up. It worked Great 2 weeks ago! Last week I went to use the app and it didn’t let me log in....I was sure I was using the correct info to log in because it worked the week before. Even deleted the old app and reinstalled it from the App Store and it still did not allow me to log in. The new app that I downloaded made me create a new profile all over again! My favorites were missing along with the coupon for a free appetizer on this new app. I tried to use the app today to order online and it will not let me! I have wasted over an hour trying to figure it out but no luck! I use apps for convenience but this one was too frustrating to use. Sorry you lost my business again today because your food is delicious!.Nivek SirVersion: 4.0.3

✓ Why did you delete my reviewY’all deleted my review. Shame shame shame!! I got a notification saying that I received a response here, but there is no response, you guys completely deleted my review. I ordered my food through this app last week. I was told to sit in the car until my order was ready & that id get a text when it was. Since an hour had went by and still no text, I decided to call the restaurant asking what was up with my food. They told me that it had already been ready for 30 minutes. You clearly didn’t tell me. But funny thing is I did finally get that text telling me my food was ready, it came through in the middle of the night while I was sleeping. Obviously by that time the restaurant was already closed..ConservativeStasiaVersion: 4.5.1

✓ Not happyThe food is always amazing, but last time I went there to eat I called to make sure I could get a table and when I got there I sent the txt saying I was there and it told me to wait in my car n they would come get me when my table was ready 20 minutes went by n no one ever came we went inside sat across from the host stand n no one ever came out finally I stepped into the dining room only to be told they were closed. Even after I told them I had been sitting there waiting for my table the manager just said that was unfortunate!.JaysPeachesVersion: 4.7.1

✓ Can’t log inI got the app because I was going to order pickup and in case there were rewards attached I wanted to set up an account. I tried several times to set up the account on the app but it would boot me out to the beginning. I ended up setting up my account online on my computer and ordering there. I then tried logging on using the app and it keeps booting me to the “log in or order as guest” page, so there’s a glitch on the iOS app. Looking forward to my order, but your app does me no good (for order history and benefits) if I can’t log in. Thanks!.PsalmyVersion: 5.5.0

✓ Back againI got the app when Covid first started, that experience did not go so well . They told us to park in the designated parking spot and call the number which I did. My order was not ready when they said it would be. 15 min later. I get a text that it was ready. They did not say you had to go to the window and pick it up. I waited about 15 min in my car then asked inside where my order was. Was directed to a window outside. Then I got my order and my mistake I did not check it. I did not realize that my order of a dozen rolls was not there. I was all ready back at work so I called the restaurant. The person that answered had me give my email to her and said she would email me a coupon for a dozen rolls I could use on my next visit. I never received the coupon. That is when I deleted the app. I have not been back since. So we will see if things has changed and I receive better service..G-Mann00Version: 5.4.1

✓ Apple Pay?Why does the app say it takes Apple Pay and then when you go to Che out it wants you to type your credit card in with no option for Apple Pay? I will not give 1000 different apps my card numbers. Am I the only one who knows how often this information is hacked from countless different sources? If I use Apple Pay then only Apple has it. If I type it in and it’s processed through your app then you will have to transfer my actually card number. With Apple Pay you’d make more money. Why not just include it and give your customers piece of mind?.Evil EelVersion: 5.17.0

✓ Keep getting kicked outEvery time I try to pay for my to go order I keep getting kicked out of the app and have to go back in and replace the order and as soon as I try to go pay again I keep getting kicked out. I’ve been trying for over 45 to place my order and get nowhere due to being kicked from the payment screen back to the Home Screen and logged out of my account. Tried doing my order as a guest and again once I got to the payment screen I got kicked. I love Texas Roadhouse and don’t get to eat there often but I’m trying to order and can’t even place my order online through the app or website. It’s frustrating. Please fix and I’ll change my rating.Celica MommaVersion: 5.11.0

✓ New app is horribleMy information was deleted from the new app and it forced me to create a new account. Once you create a new account, won’t save any of the information that you enter in when you create a new account (fave restaurant, favorite order, email address, Apple ID info). I lost a free app that was added to my account. I spent at least 45 minutes trying to figure out the app just to order online. After my order was submitted it isn’t giving me a status update or any instructions for curbside pick up. This update a new app is horrible! I can tell you this will definitely discourage me from ordering from Texas roadhouse until it’s fixed. It was a hassle..Duckie0622Version: 4.0.5

✓ Great restaurant - terrible app.I’ve used the Join the Waitlist feature in the app the last three times I’ve gone to the restaurant and every time, I don’t get notified when our table is ready. This latest time, I joined the wait list @ 5:33pm and was quoted a 25-35 minute wait. Got to the restaurant at 5:55pm, checked in with the host, gave him my cell number and had him read it back to me due to all the problems I’ve had. Host tells me it’ll be another 10-20 minutes for a table. We wait 30 minutes until I finally go check on our table. The host tells me they’ve been texting me for 20 minutes. I received no text messages, just like the other 2 times before. Host tells me not to use the app as it doesn’t always work. I also speak to the owner/manager about the problem. He also tells me to not use the app. And yes, I checked my phone. I don’t have any text messages being blocked..Joerf333Version: 4.9.0

Texas Roadhouse Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Texas Roadhouse Mobile.