4.7
4.71451 star

Total 27 Negative Reviews

BCBSM App Complaints & User Negative Comments 2023

BCBSM app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using BCBSM? Can you share your negative thoughts about bcbsm?

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BCBSM for Negative User Reviews

Slow to load, no landscapeWhile I do like the info available in the app, it seems slow to load. I have pretty good internet connection with 400mbs connection. Also the app does not appear correctly in landscape. I review the info in the app while reviewing/paying medical bills on my iPad with a keyboard and the app shows up as a portrait app on a landscape screen. It works, its just small. Will these things stop me from using it? No, they are just inconveniences. Should BCBS have their app developer work on these things in the future? Probably if they want to continue pushing paperless statements..Version: 5.20.0

One of the worst and most useless appsBCBS of MI has one of the most useless apps I have used on my iPhone. I have downloaded, registered, and done everything to get going with my BCBS account and yet no matter where or when I open the app and try to do something, it takes forever to do anything inside the app. Every time I click on something (eg., to find a doctor) it keeps showing me this round and round waiting icon and it remains like that for a very long time. This happens for every tap or click. It happen everywhere, so I know it’s not my home wireless that’s slow! Quite frankly the app is useless for me because I can’t do anything inside it without spending ten hours on a simple task..Version: 4.3.0

Phone ServiceWhen I call for help, I get prompts that I don’t want to hear. Then it asked me if I want to hear it again. Why would I when that’s not the reason I called. Let’s just get down to business and not ask give me “commercials” for your services. Then it plays a “commercial” for behavioral services and asks me if I want to be transferred. Then it transfers me anyway when I say no. Now because the phone props are driving me crazy, I may need the services. Is that why you put it in there? So now they transfer me back into the system and I have to go through the whole process again. I want to order two ID cards for the next year but I don’t get a person. It orders it through the automated system and then wants to end the call. Now I have to go through more stuff to try to figure out how I’m going to talk to a person to make sure next year‘s cards are ordered and not this year‘s cards. Hire actual people as operators so they can answer the phone and transfer me to where I want to go. What would be a two minute phone call with a human being took me 15 minutes with your automated system. What a waste of life!.Version: 4.4.2

Don’t bother if you have Automated Benefits ServicesIf you have the ABS version of BCBS, don’t bother with this app. You won’t be able to find any providers who are actually in network. You won’t be able to see all of your claims, provided you can see any at all. And your deductible and out of pocket will always show zero paid, even after you’ve made several payments for that benefit year. You well have to call for everything, and you’ll wait on hold for over an hour for something you should be able to see for yourself in under five seconds if the app worked for ABS subscribers. I’m frustrated enough with this that I am going to talk to HR about what options I might have that could be useful to me. And what I need from pans and services I pay for with my earnings..Version: 5.18.0

OK but Urgent Care needs to be up frontApp seems to work OK (Touch ID works for me), but emergency services need to be up front. Preferably on a map and a link to Apple Maps or (better) Google Maps for navigation. Straight line distances are not accurate. If I injure myself away from home, I need to know what urgent care services are near me - covered and uncovered (identified as such). When I’m bleeding, I don’t want to type in a search nor go through a list to try to figure out which is easier to drive myself to..Version: 3.2.0

Website brokenI received a letter in the mail to fill out a form within 10 days. Went to the website listed on the form but it just brought me to the main page, not to the specific form needed. Then tried to use the app, found the form I needed which redirected me to the main webpage again. Why do they demand these forms need to be filled out but make it so difficult to get to the form. Disappointing..Version: 5.9.0

Decent App, but Will Not Let You Paste Usernames or PasswordsI use a password manager to generate and remember strong passwords for all my accounts, and the BCBSM app does not provied an integration with it. That's an annoyance, but most apps don't honestly, so I'm used to going to my password manager and copying and pasting the password as a workaround. But the BCBSM app doesn't even let me do that. The text buttons ("select all", "paste", etc.) do not work; tapping them does nothing. Have you ever tried switching back and forth between two apps to manually type in twenty random characters, some of which are symbols, and all of which gets hidden Remembering your place is not fun. The app is nice enough when I am logged in, but every once in a while it logs me out for some security reason or another, and after that I can't be bothered to use the app since it's so much easier to just go to the website on my iPad or wait until I can use the laptop at work. Fix this, and my review will go to at least 4 stars..Version: 2.4.0

Mindlessly User UnfriendlyThis app is useless. You can’t access this or many other BCBS features (sad), because it is so restrictive at login. Login is everything, Developers. If you make it too hard to login, it won’t be used at all. Yeah, I get “ for security”. But it appears you’ve pushed it all the way up to wokeness. Remembering user name and password is a challenge for most people. Guesses are excessively limited on this site. After 2 tries, you’re locked out. And the only way to get back in is to CHANGE your user name and password. Again. And god forbid if you try an old password. At least allow a biometric login, please?.Version: 5.15.1

A bit slowThis app has always been a bit slow, but I will add that I have fewer problems with loading than I have had in the past. Also, I notice certain links within the app will open up a “browser-imterface” to display info from their website. I’ve never understood apps that do this for their own website vs displaying the info within the app itself. At this, point I might as well visit the website directly. Overall an average app..Version: 5.17.0

Lacks Basic FunctionalityThe app provides a fair amount of information, but the lack of a landscape mode makes it very difficult to use on an iPad or other tablet. In addition, there is no way to contact support other than a phone call. The whole reason people use these apps is to AVOID those annoying phone trees and customer support people who just read from a script. There is no way to email support, and the chat bot just refers you to the support phone number. This needs landscape mode and real tech support!.Version: 5.4.0

No longer worksThis app worked great until about a week ago when it was updated and now will not login. It just spins. I judged updated the app with the new version hoping it was fixed, but it still won’t login. Same error. I have an Apple iPhone..Version: 4.4.2

Stoneage tech practicesCannot discriminate between plan years for documents, just as slow as the website, and nine times out of ten you can’t find what you’re looking for. Menus designed for insurance professionals instead of the insured - things aren’t called what you’d call them and, if the heading seems to make sense, what you’re after isn’t under it. BCBS exists in a world of its own….Version: 5.15.1

STILL no Apple Wallet integration! Unacceptable!Why is there still no Apple Wallet integration to load our insurance card directly into Apple Wallet??? Other states apps have this feature and I thought I saw an email saying it was coming with the new January 2022 cards. It is still not available. Please add this critical feature ASAP. It is an absolute embarrassment to not have this feature by now..Version: 5.14.0

UselessAs far as I get is it recognizing my face at log in. Can’t get past that so there really is no point to having this app. It would be very helpful if you could fix that so I can actually get in to see my information. This has been going on for weeks and it doesn’t matter where I am or if I’m connected to WIFI or not. I have the I phone 11 which has recently been updated to whatever the newest version is. So not sure what the issue is but please do something..Version: 4.5.0

WASTE OF TIME GO TO AN IN PERSON CLINICIf you plan on using this app, get ready for your appointments to get canceled whenever they feel they want to. I scheduled an appointment for the 28th of august and it got canceled a few hours before it even started. Then I scheduled for the next day, waited for them to join the meeting and got canceled on 3 minutes after the meeting should have started. This honestly has shown me how much of a waste of time this app is. I suggest you just go in person..Version: 5.13.1

No point of App. Not user friendlyEverytime I want to view my account this app links me to a website where I have to sign in again and verify my account. I can’t see what I have in my account unless I go through 5-10 minutes worth of verification and I have been asked to create a new account multiple times after already signing in..Version: 5.16.0

Crashes Constantly (iPhone X)Every time I login or sometimes before I can log in this app will just crash back to my home screen. I’ve tried over and over again to get back in to the app but usually as soon as I hit my claims button it will crash for sure. Basically a waste of space on my phone right now. I liked using it before it was crashing all the time..Version: 4.5.0

Hard to use, ages to load, seems brokenPages will be blank for 30-60 seconds and then load so I’ve already assumed it’s broke and given up and then I get a surprise that it works. Unfortunately what it shows me is never what I’m looking for. Very hard to navigate, very unclear to find what I’m looking for. Biggest complaint: cannot long press on my group id to copy it! So dumb!.Version: 5.20.0

Complete FailureVery misleading. I submit claims with supporting documents through the app for convenience, then I wait and each time I will receive “snail mail” about two weeks later asking for more information that I must physically submit through the mail. What a complete waste of time and energy. Extremely disappointed with this app..Version: 5.14.2

App lacks functionality and easy information accessThis application is extremely difficult to navigate, lacks ability to customize search to specific specialty doctors, gives invalid referral results for specific services, and doesn’t offer a feature to return to ‘previous results’ page. It takes you all the way back to the beginning search page and you have to start over each time to review other doctors and information. Very time consuming and not a good list of doctors to choose from. Doesn’t appear to be a complete list of local doctors and specialist options..Version: 4.3.0

Inaccurate informationI am not happy with this app because of the inaccurate information that I get here. It clearly states my co pay amounts however when I go to the doctors office or call BCBSM I am given conflicting information. Also, I can not retrieve my benefits details from the app. It says this information is not available. Then why do you have an app if it is useless to me???? Not happy!.Version: 5.5.0

App does NOT work 90% of the timeWont even open, even though it’s updated. Thought maybe my phone needed a restart..... still doesn’t work. Not the first time and won’t be the last. Just trying to pay my bill without having to pay processing fees over the phone 🙄.Version: 5.3.1

Trying to Pay Premium on timeI opened this App on my phone. I can sign in but that’s it! I can’t go to any of the icons and get on the site. I’m just trying to pay my premium! I tried to get the App on my iPad it did the same thing. This App is useless. Now I have to call BCBSM and deal with the automatic system and hopefully get a chance to pay my premium on time. Very Disappointed!.Version: 5.9.0

Can’t find a Doctor !!!Way too many Doctors not accepting new patients despite being in network providers. Also too much info not up to date, Retired Doctors still listed as active, etc Having no luck at all finding a Doctor aside from going to Urgent Care or the local ER. Would prefer to have a primary care physician that can provide follow-up care which you cannot get from urgent care or the ER !.Version: 5.2.0

Contact section is practically uselessThe app seems ok as long as you want to see, and agree with what is available. Trouble is, if you have a question, you can’t ask it unless it is a frequently asked question that will receive a canned response. No option to email a question. The chat questions are controlled by a computer with yes or no options. I want to check on a reimbursement that did not show up as received. Absolutely no help received. Maybe they laid off workers because of the COVID-19?.Version: 4.6.1

They double-charge me EVERY YEARI have had BCBS for three years. Every Dec/Jan they double charge my premium with no warning. Last year it was $700, and when I asked for them to send me a refund, they told me it would arrive within a month. It never came, they applied it to my acc when I told them not to. In total they have overcharged me $1000+ in the past 3 years, and the only withdrawal courtesy fees I’ve ever gotten are from BCBS. My bank told me they have a history of doing this to me. I haven’t even gone to the doctor this year. Fix your auto payments, it is predatory that they do this consistently..Version: 5.8.0

Poor app performance and no Apple Wallet integrationThe app performance is bad! After clicking login on the app, it takes forever to complete and take me to the main screen. Long enough for my phone to fall asleep and lock if I don't touch it. Often I give up in frustration waiting for the app to load. Also, make the insurance card available to load into Apple Wallet! I should not be subject to a slow loading app, that may never actually finish loading after login, and is dependent on an internet connection/cell signal, just to view my insurance card. It should be instantly available for me to view in my Apple Wallet. Several times, when needing to produce the card at a doctors office, which never seem to have a good cell signal for some reason, I stuck standing there waiting and hoping that the app will actually load so I can get to my insurance card. Many times I've had to give up and attempt getting it through the BCBSM website, which also may not work due to a poor network connection. If it was in my Apple Wallet I wouldn't have to deal with or worry about any of that. Allowing my insurance card to be loaded into my Apple Wallet and and fixing the performance issues would greatly improve my overall satisfaction with the app and my view of BCBSM. Other than that, when I can actually use the app, it does everything I need it to do and I'm generally satisfied with it. It's just those two, in my view huge, issues that need to be fixed..Version: 5.16.0


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