Moultrie Mobile Wireless App Negative ReviewsPRADCO Outdoor Brands

Moultrie Mobile Wireless Negative Reviews

3.9
3.96582 star

Total 38 Negative Reviews

Moultrie Mobile Wireless App Complaints & User Negative Comments 2024

Moultrie Mobile Wireless app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Moultrie Mobile Wireless? Can you share your negative thoughts about moultrie mobile wireless?

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Moultrie Mobile Wireless for Negative User Reviews

Excellent app when it worksThe design/layout of this app is second to none! The options, ease of navigation, and appearance is awesome! When the app is working, it is easily the best app by far that I’ve used for game camera. Speaking of game cameras, the Moultrie Edge camera has hands down given me the best service and most reliable operation of any camera I’ve ever used. The only complaint I have is that I wish there was a plan option to run multiple cameras for cheaper than $10 per camera per month. I’m currently running 5 and have been for 2+ years now so it can get expensive quick! I want to buy more cameras and would but $50 per month is where I have to draw the line for now! Back to app, this app would easily get a 5 star rating if they could work the bug out that causes the app to crash! I’m currently trying to open pics from last night and every time I select a few certain pics the app shuts down. I’m going on 20+ consecutive shut downs at this point! It’s very frustrating… Other than this one technical issue, Moultrie has great products and maybe even more importantly, GREAT SERVICE/SUPPORT which is a hard thing to come by these days!! PLEASE SPEND SOME TIME AND FIX THIS GUYS!.Version: 4.13.4

Great conceptThe set up of the app is awesome. There’s a lot of ways to sort through your photos and view them. I can’t complain about that part, however there are draw backs. The app will not open properly or at all lately. This is a review of the app and my experience, what those downloading it want to see. I would assume the server is being overworked, but all the other name brand cell cams I’m using do not have this trouble. It’s hard to justify paying for something and investing all the time and money getting it setup, just to have it constantly fail when it sends a push notification. I just want to see my photos. Figure this out Moultrie, you guys make great products and these cell cams are the way of the future. When working, it’s great. I also wish there was a way to make it 4g since Verizon is getting rid of all 3g towers in December 2019, but that’s not Moultrie’s fault..Version: 3.0.2

Moultrie MobileI have used Moultrie product exclusively, for 30 years!! I find your products are the best of quality and easy to use! And have had great success,using the cameras! But recently I have been logging onto my hunting partners account and viewing pics jointly under his password , which has worked perfectly till recently. I just opened my own account to start using my own Moultrie mobile and cannot seem to get things to work properly at the moment my hunting partner system has also shut down and is not sending him pictures so now we are both not able to use our service through Moultrie Mobile! Of course it could be some other problem,we can’t see but,I think Moultrie mobile needs to revamp their system because like last year at this time it seems to have stopped working and it’s probably overloaded, with all of the users???? thank you.Version: 2.2.3

Check data plans/costs before buyingMoultrie has always produced quality products in my opinion. However with the new 7000i series, images viewed through the native app are extremely poor quality and the data plans are the largest “catch” from what I have seen to date. I purchased 5 of these cameras and like any outdoorsman wanting to learn what is on their property along with patterns, would like to have more than a few images per camera per day. Running these cameras have cost me more than $80/month and I still reach “plan capacity” and images quit coming to the app. They do still store on the local SD card but the point of having a camera that will send images to your phone is to send images to your phone. After turkey season this year these camera will either be sold or used like the cheap camera models Moultrie produces and I’ll go back to using my Spartan cameras (which send high quality videos and images to my phone with no volume cap nor reduced quality). Hope they are able to correct this data issue but if I knew more about what I was buying before I bought them I would have simply purchased more Spartan cameras..Version: 3.1.16

App not workingI have lorem ipsum everywhere in my app.Version: 4.13.4

Moultrie is Garbage. Their app is Garbage.Garbage. Use any other company and app than Moultrie. I’ve been fighting with Moultrie for three months over the poor performance of their app and absolutely awful customer service. The app constantly crashes, it often won’t take credit card info, images magically appear from months ago and take up the limited number of shots paid for, and did I mention crashing? Half the time the camera doesn’t capture anything, or maybe it does as the app sure isn’t capable of displaying the images. The only thing Moultrie customer service knows is how to send unhelpful template email responses - they make zero attempt to actually read and resolve the issue. This is my second Moultrie after the first stopped working in less than a year. There won’t be a third. It is rare to find a company in the Outdoor Industry who willingly puts out garbage and has such awful customer service - as Moultrie. Go anywhere else..Version: 4.4.1

XV 6000Very disappointed with my camera. Less than a year old and it’s already giving me problems. I ran a 32GB card in it for a long time with no issues. Now all of a sudden, I’m being told to run a 4, 8, or 16 at the largest. Now I have to format the card every day and then it only sends 20 or so pictures then dies again. Formatting it from the app doesn’t work either. Ya must visit the site which defeats the purpose of having the cell camera. My camera has a new 4 GB card in it and it’s not sending pictures. But the SPYPOINT camera below it on the same tree, never misses. I was hoping MoultrieMobile would offer to replace it and keep a customer. But evidently I was wrong. My last email (over a week) hasn’t been replied to yet. I’m seriously considering throwing it away and buying a competitor brand..Version: 4.2.0

Moultrie EdgeRecently received 4 new Edge cameras as a gift for Christmas. Setup was really easy. Picture quality is not what I expected compared to other Moultrie cameras that I use, although these are the first wireless cams I’ve owned. Picture quality is better if you request hi res pictures that do take time to get and are a little better quality but the night ones are not. The app started off ok the first couple of days but seem to have a lot of issues loading pictures and now after only using it for around a week that app will not even open. Not really happy with the way it’s going so far. After talking with my friend about their wireless camera experiences because they use a different brand he has used them for about a year and not experienced any of the issues I have just after a weeks use..Version: 4.13.4

Great concept, buggy appI have used this for 2 seasons and over all, had liked the cameras and the app. Pictures come thru in bad quality but, I get it, data usage... so when you get the card out of the camera there are good pictures in there just waiting for you and you know basically what you have caught on it. Have had arguments with with my hunting buddy over if a buck was a shooter or a spike on app picture but then clearly see what it is on the card. 2020 scouting season is not as good. App is glitchy and service down a lot. Open app and it closes, pictures won’t load like they did last year. Hoping that they get it figured out because I have quite a few cameras and they are worthless to me without app working correctly..Version: 4.0.1

Do not like moultrieSorry i am not very impressed with moultrie mobile..Version: 4.13.4

AlrightThe camera is great, the app seems to lag sometimes and I have to reset phone to get it to work. Mean while, cameras still taking pictures and not showing up on this. A great idea also would to be able to control a camera shot. Randomly be able to manually take a picture, so you can ensure your camera is connected, would be helpful in low battery situations and connectivity problems. Also I’m unable to play back videos on here, that’s not cool. Would also suggest being able to modify pir sensitivity to be sensitive at night and less during the day instead of manually having to do so. Give it a 2 star because it frustrates me to have to wait for ever to load sometimes with only a few pictures. Also a 2 because everytime I format an SD which seems even if you formatted it prior you still need to do it again and again. Many times I’m forced to do it manually and it won’t take pictures till you do..Version: 4.0.2

PlanMy camera says that I have 4 videos left this month to use. However, it won’t let me use any more videos. So, I actually bought more videos and it still won’t let me get any videos. Not to happy with the app. So, it says that I have used 6 out of 10 videos. But, if won’t let me convert the remaining 4 to any videos. So, I went ahead and bought more (I think it was 50 more videos). But, all the 50 videos have to be used this month. In other words they don’t carry over if not used. But, they would be happy to sell me a new more expensive plan. No thank you the plan I have doesn’t work. Do you think I want to spend more money on plans that may not work any better than the one I have now?.Version: 4.9.1

Delta and BatteryI had a Moultrie camera that worked great then stopped working. Moultrie replaced it with the Delta. It too worked great, at first. Even the battery life was good. The developmental updates are what drained the new batteries and left my camera not functioning for weeks at a time. Yes the updates. FACT: It’s a company’s way of forcing customers to keep purchasing newer products. I bought a battery box last August. It took days to charge. After 4 months it got to where it didn’t keep a charge. I contacted Moultrie. It’s under warranty so they said ship it to them. It’s not worth paying the price you pay to ship it. So now I purchased a dual solar battery box. I have been with Moultrie since 2020. They have charged my credit card 3 times for unlimited which comes to roughly $500. This does not include the cost of accessories. Keep it up Moultrie. I am only one customer but I will drop you and move on if this doesn’t take care of the problem..Version: 4.4.2

Camera functionality good, this app very badI like that I can usually see the pictures my cams (running 3 of them) are taking, but my god I’d appreciate if they would invest in the app development department. I’ve had this app and service for over 2 years and I would say I’ve been pretty patient with it. But man is it incredibly user UNfriendly and crashes constantly. Sometimes it won’t even open, sometimes it shows pictures I deleted a week+ ago, and it’s almost ALMOST impossible to go through and delete large amounts (10 or more) of pics in a smooth effortless fashion on this app. I have been loyal to Moultrie because their cams hold up and they have good customer service. I want to stay with them but it’s hard when this app is so frustrating..Version: 4.13.4

Very disappointing in this apps performance also with the camerasAre used to love the old Xv6000s,7000s but lately the app has tons of bugs, and doesn’t even notify you when you get new pictures uploaded. Yes I have updated the firmware and the app and everything else needed, but I talked to Support and they confirmed the app has a lot of problems. I bought two of the newer cameras and the three burst doesn’t even work on any of them which was also confirmed by Support. The battery life is supposed to be 50% better when it is way worse. and I also had to send one of the newer cameras back for it to be replaced because it literally just stopped uploading pictures after three weeks. What a downhill turn for this company and I have found reliable performances with stealth..Version: 4.8.0

GlitchyConstantly freezes, glitches, and crashes..Version: 4.2.0

Why is this on the Canadian App Store ??What’s the Point of having this on the Canadian App Store If Canadians can’t even use it. To sign up you need a us log in. It’s ridiculous n.Version: 3.1.7

Login/ Account creationI just bought the delta base camera a few hours ago, got home, downloaded the app, entered all my info to create an account, verified my email, went to login and I am now on my 8th password reset because it continues to tell me my password and email don’t match. My phone is updated, I have restarted my phone, I have deleted and re downloaded the app (multiple times), I have tried on the internet literally just will not let me log in. This is a huge inconvenience being as the whole point of me buying the camera was for convenience being as I don’t have the time to drive to my lease daily and pull a card and check it. Hopefully someone gets back with me and has an answer. If not I will most definitely be returning the camera..Version: 4.8.0

Cool features but the app is shhhiiiitttteeeNever loads pictures, constantly needs to be reset, burns through batteries, develops leaks at the cameras, app is constantly crashing, customer service is a pain, geez if I could give less than 1 star I would. I can keep going on and on. For the price, I EXPECTED far more than this and will be moving on to better cellular camera providers next season. For us hunters who use the intel provided by our cameras to set stand locations and determine deer movements, only be able to hunt a couple times a week, having no pictures and constantly having to go back out to the cameras to replace batteries, it’s just simply not worth it. I would rather go back to a “dumb” camera for 1/3 of the cost of these Moultrie cameras if I’m gonna have to trot back into the woods to get the pictures anyways. Get you act together moultrie. I’ve spent a lot of money on you (annual fees, 5 cameras) for you to have this kind of p*** poor service and I’m disappointed..Version: 4.1.5

Not as good as they thinkI’ve been with moultrie for at least 5 years first year 8 cameras probably the best experience I had went down hill from there next year bought probably 10-12 deltas had to use a brand new sd card and then they recommend lithium batteries which were 2xs as much and lasted less than a normal Duracell then next year the edge came out worse one for getting reception sent back back at least 10 in the last 2 years upgraded to mostly edges this last year and bought some solar panels wasn’t too bad now I’m over 20+ cameras trying the solar panels because I was spending $1200-$1500 in batteries nobody really knows how they work but I bought 10-15 and then this year was told that I didn’t need batteries in the camera because the solar panels would run had 10-12 cameras out and 3weeks they were dead called and they said the ones I had didn’t work well with the edge cameras and they knew exactly what I was using so I bought the universal solar panels and so they work better but after spending $1500 on solar panels and watching deer walk by my cameras and not sending pictures very disappointing.Version: 4.13.4

Miss the text messagesI’ll probably drop my plan now that y’all quit sending new image texts because that was the main reason I bought this expensive setup with y’all. I use it for security n my rv on my property and it’s set to pick up game movement as well where my rv sits. It’s now useless because like most people I get a gazillion emails every min of the day and I will not set my iPhone to notify me every time I get an email, so I’d have to literally sit around and check my email all day. Most guys like me who purchase this setup do not sit a a desk all day staring at there computer..:we’re out actively working...so I’ll probably end up dropping my plan and trying to sell my camera and modem and find a newer camera that has everything built in that will still send me a text when I have a new image. Most people now have unlimited data so I’m not buying the pitch on all the email nonsense!.Version: 3.1.7

Exo trail camI have had so many issues with this camera. Multiple times I would just start getting solid black night shots which meant I’d have to go get it bring it home and reset the IR and go put it back up in the woods only for it to happen again a couple weeks later. Moultrie finally replaced it with a new one. Now after reaching my limit of pictures for the month I waited for the next billing cycle for it to reset only to be told I still had to purchase more images to see the pictures the camera was still taking after I reached my limit (WHAT?). Now when I select a picture to view the picture just goes black until I go back to gallery view. Too many problems with this camera.Version: 4.5.0

Too many app issuesNumerous issues with the app. 1) Throughout each day, I get notifications stating something is currently in front of my camera, and when I open the app to see what it is, it’s pictures from the night before. 2) I have a camera with AT&T cell service and a camera with Verizon service, and they both get terrible signal. This is something you would think the developer would consider when creating CELL cameras. 3) The app will randomly log you out. 4) I have not been able to open my app for two days. I am still getting notifications, but when I try to open the app it closes itself out before it even opens. Pros: the camera takes great pictures, has a very long range in which it can sense motion, and takes great night time photos..Version: 4.0.2

Canadians be wareAfter trying to to set the camera up through the App and not getting a reply to my questions as to how to set up my camera from Moultrie ,I’ll be returning my camera and will not buy their cameras for use in Canada..Version: 4.1.5

Below ParrDelta & EXO worked flawlessly last year. Bought 2 Edges this year. Don’t like the no SD card. I started having issues with connection at end of October. I’ve had to make multiple trips to reboot cameras due to lost signal(keep in mind no issues last year). Have been online with support a couple times. So when edge loses signal the no SD card renders them useless until you reboot them. At least the Delta & EXO store pics on an SD card I can retrieve. I have a total of 6 data cameras. 2 are another brand. Side by side with Moultrie cams the others have a lot stronger signal. Last year I gave them 5 stars which takes a lot for me to do. This year I really give 2. But the 3 star rating is an average for 2 years. This year has been very disappointing to say the least. If they don’t get better I’ll find the cameras a new home and go with more of the other brand next year..Version: 4.9.0

The truth can hurtI’m currently running two tac cams along side two moultrie both on Verizon service. I always receive pictures from tac cam and one moultrie cam. But not the other. I do have them sitting side by side in the field. I went as far as putting both moultrie cameras side by side in the field with the same firmware update, same signal strength, same SD card size, both on external batteries yet would only receive pictures from one. this is after we had cancelled service on 6 other moultrie cameras for the same reason. All had signal, battery strength, suggested SD card size as per Moultrie suggests yet would randomly if ever receive pictures from the app. Customer Service is less then desired with comments such as “we can view the pictures” “signal strength is insufficient” when you have two of the exact same camera set up in same tree and only receive pictures from one. Does no me no good if you can see pictures and I can’t. Great idea from a good company with extremely poor execution. Please do not waste money on these as my family did! Buy one and try but please do your research. Total number of moultrie cameras purchased for my hunting property was approximately 15. To date 13 have been cancelled and switches to other brands. Just waiting for subscription on last two to expire..Version: 4.9.1

Edge pro custom identity inaccurate and doesn’t send picturesSeems the searching this thing does for service is not good first off. Second, the custom identity is WRONG half the time, and it doesn’t send pictures half the time even with updates. I bought two of these at $180 a pop. I am highly un satisfied. The only pro to all this is the battery life hasn’t dropped past 98% in months. I don’t recommend and I will be switching to a more reliable trail camera that doesn’t show ROMES MAP as a glitch before finally registering to PA where I live. To add to it all I’m being billed for services they don’t 100% hold up too and seem they can not provide. But hey, buy their product. Also, it doesn’t have built in GPS like their older model. Sham. These will be sold by end of the season or prior and my subscription will be deleted. Also, when requesting a video you have to request more than once on occasion which eats up your subscription status until you actually get the video you requested..Version: 4.13.0

Great when it works.I have been using this App for almost two years. On a good stretch, it works for about two months then it always has some issue. It will randomly not open up, forget your information and cause you to keep using your E-mail and password to log in (sometimes tell you the information is wrong and a day later enter the same name/password and now it works). That being said. This is one of the first companies to offer this technology with trail cameras. It is a great concept and I have received many (thousands) great pictures while traveling all over the state via this app. But with numerous companies now offering the same technology, my next purchase will be one of theirs. I have had too many issues and paid too much money for a monthly service that doesn’t work more than it works..Version: 3.0.2

It’s… functionalSo this App requires the cameras, and it’s fine. All the core stuff is here and the latest update with “Device Health” is a MASSIVE improvement over being prompted every day. A couple of more things it needs: 1) PLEASE come up with a way to tag and filter time-lapse photos vs triggered photos. I really do want a photo every 3 hours for comparison, but I also want to be able to just click a button to filter out all the non-triggered photos 2) it wouldn’t be too hard to detect having the detection turned up today. Some sort of shadow situation caused 40+ extra photos today. If the photos are triggered and they look basically the same, why not flag them as potentially not useful 3) the AI animal detection is laughably bad. Cow elk are tagged as deer. Deer heads are tagged as turkeys. Cows are tagged as bobcats, deer, and bucks. Combined with the fact that you can’t alert on a generic “motion detected”, it makes the cameras somewhat less useful. 4) it really needs a UI overhaul. It’d be nice if it supported landscape mode on an iPad and most of the UI elements look like junior web dev did it or it’s using a cross-platform framework that doesn’t know how iOS is supposed to work. Again, it’s baseline functional and it works. The new device health check absolutely shows promise compared to what was there before. Take some of that same design thinking and make filtering more intuitive and the Ui more natural, and it could easily be a 5 star app..Version: 4.12.0

MoultrieMobileThis is my second season using this app and the associated cameras in the MoultrieMobile ecosystem. In general I am pleased with the utility I am getting from my cameras and managing them with the app. I do not have any other cell camera app experience to compare it against so I do not know how to make a valid comparison. When everything works I don’t have any complaints. However I do feel that I have to exercise a lot of patience to get the app to function correctly. It crashes often and I have to close it and start over. In addition sometimes pictures that I know are there disappear for no apparent reason. I assumed I had a filter setting incorrect initially, but even resetting filters doesn’t work. But if I search by the specific camera I can usually find the image eventually. I am currently running 5 cameras..Version: 4.0.2

A giant mistake in my choice of trail cameras.My camera takes 15-30 pictures per night 85% are nothing but a set of eyes, dark And unidentifiable images, multiple Pictures of the night, I have spoken with 3 different Moultrie team members for Help and they all tell me to change to Lithium batteries, so I did, absolutely no Difference, the help line is nothing short of A bad joke, my mistake was not checking The reviews on these useless cameras. I purchased a one year contract for pictures and videos. I have requested one picture eight different times to be a video and it has not happened yet. When you call the helpdesk, no one answers you get an option to hold or they will call you back when they do call you back it’s from a different number and they only let it rain one time so you don’t have a chance to talk to anybody then they leave you a message telling you that you Missed their call, I have literally been waiting on a callback for more than two weeks. I would like a replacement camera that works properly that is all I want, anybody thinking about purchasing a trail camera might want to look at a different brand I am not satisfied with my camera with my pictures and with their service as far as technical support they don’t have any..Version: 4.1.5

Terrible appThe cameras themselves are ok, but the app is the worst, most un-userfriendly app that I’ve had for trail cam monitoring. I’m pretty tech savvy and the way the all is setup it’s almost like a 75 year old guy made it. There are options that would be very convenient that aren’t even offered. You have to look at your pictures from all your cameras in one library. They are not separated by date, you have to open the picture and see what date it was taken. I’ve had many times where a “new” picture pops up from the past that wasn’t originally shown that day, but other pics from that day sent already. Pictures also disappear from the library so you better screenshot them. The most maddening thing was when my camera went over the pic number for the plan I was paying for and didn’t reset after the 30 days. It tells you how much longer you have on your 30 days, and mine said 0 for 2 weeks. The customer service rep I dealt with had no knowledge of their product or their service plans. It took about 6 emails for her to realize they were in the wrong. I have cancelled my yearlong subscription for the 2 cameras and have to wait until Oct to stop paying for their “service” It’s not the camera and app setup you are looking for. There are several others in the market that are 10 times better. I’d steer WAY clear of Moultrie..Version: 4.0.10

Worst camera on the market.In all honesty I think this is the worst camera on the market. Not sure how moultire is still in business. I mean who would buy this junk. The app crashes everytime I use it. It takes forever to upload pictures if they upload at all. The plan is expensive. Battery life is absolutely trash. Picture quality is not very good honestly. I’ve already wrote a review on how bad these cameras are. I used them for two years and they’re really really bad please do not buy these. I’m not sure what’s going on over there moultrie but they need to figure it out. Worst camera I’ve ever had will never buy any of there trash products buy Tactacam. I’d love to buy moultrie out so I could personally fire each and every employee. I could see the business going under soon and becoming insolvent. I am sure that the entire business is not ran well because they can’t figure out a simple app. Hopefully they go bankrupt. Worst camera I have ever had do not buy them..Version: 4.13.1

TerribleI purchased 3 of the xa6000 when they were first available ,the first season they work ok. I used those models until the newer delta model was available and figured they would preform better. I purchased 4 , needless to say all 7 cameras are terrible, I spent countless hours sending emails , phone calls and online chats trying to correct the “glitch’s”. Moultrie’s customer service is just as bad as there cameras and after spending almost $800 on just the years service and another $800 plus on the cameras I’m very disappointed. The app to access the pics is constantly acting up and lags that’s a whole separate story . So if anyone is looking for a good deal the camera will be on Facebook market place at the end of this year. Back to covert I go ……. 🤬.Version: 4.3.0

Mixed FeelingsSimilar to other people’s experiences I have mixed feelings about this product line. I feel the cameras/modem setups themselves function well and I get alerts quickly, however, the app itself has a mind of its own. Sometimes (1oo10 times) it’s opens right away and pictures load/open quickly. The rest of the times I find myself frustrated and fighting the app by opening/closing it. After numerous times of opening/closing the app the pictures will finally load. If they get this functionality fixed I will buy many more of these setups, but not as of right now. I’ll be cancelling this subscription at the send of the month. Hoping for an update that fixes this to improve speed and reliability..Version: 3.1.14

Extremely glitchyI love the ease of use and all the features the app has to offer. But it is extremely glitchy which makes using the app a very frustrating experience the majority of the time. I don’t think I’ve used the app one time for more than about a minute before it completely closes all on its own. It’s especially frustrating when scrolling and trying to locate certain images and losing your place every time it does that. Also, while watching videos and scrolling, the previous videos audio will continue to play while watching the next video. Aside from those two issues it is a very useful tool for scouting purposes..Version: 4.10.1

Mobile App Terrible with IPhone 12 max proThe camera is great pic and video are good and the app features are great if you’re able to use them. The app has a lot of glitches it freezes every time I open the pics and shuts down when scrolling through. They should have better customer service I reached out to call them yesterday and at first I had to call back several times because they had too many calls — they wouldn’t even put you on hold. When I finally got through I waited on hold for 15min then pressed 2 to have them call me back. We then proceeded to play phone tag and if you miss their call you have to call the 800 number again and run through the whole process… the person calling doesn’t have a special quick service line..Version: 4.13.0

Too many problems to elaborate on all!!For starters, I realized very shortly after using the app that I needed to upgrade from large to unlimited. This can not be accomplished until the next month so I had to buy extra pics at $5 for 500. I also noticed most of my night pictures were coons so I set a schedule to not take pics from 8pm until 6am. This worked a couple of days but now, on it’s own, it’s taking 200 pics of coons every night. I’ve reset the schedule time after time and I’m about ready to delete the app and reinstall it. These are the main problems I have found. Coincidentally, they both pertain to the amount of money I’m spending for downloads. If I had the upgrade to unlimited I wouldn’t worry about the coon pics but since I apparently have to wait a month, I guess I’ll be buying a lot of $5 packages for the next 24 days..Version: 4.1.5


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