Upside: Cash Back - Gas & Food Negative Reviews

Upside: Cash Back - Gas & Food App Complaints & User Negative Comments 2024

Upside: Cash Back - Gas & Food app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using Upside: Cash Back - Gas & Food? Can you share your negative thoughts about upside: cash back - gas & food?

Upside: Cash Back - Gas & Food for Negative User Reviews

✓ Deceptive business practicesWe claimed an offer for $.23 per gallon at a gas station while traveling, and they denied it stating the station doesn’t actually have an offer for the type of gas we purchased. According to the app, the station DID have the offer. I have learned from past experience with them, it is a good idea to have a screenshot of the offer you are redeeming, to make sure you get what you were promised. We screenshot it at time of purchase and sent it, along with the receipt, in a reply email to support. They replied stating there was a glitch in their app and the station did not actually have an offer, even though the app showed it did. WHAT?! Their solution was to provide us $.01 per gallon in a manual cash back and a $.05 per gallon bonus on the next completed offer. They refused to give us the $.23 per gallon credit, as their app advertised. Very deceptive business practices. Any business owner knows the right thing to do is honor the advertised offer… it’s the cost of doing business, not to mention an incentive to get your staff to fix the glitch asap. How is the consumer to know which offers are valid and which are ‘glitches’ that won’t be honored? We won’t be going out of our way any more to purchase fuel at a station recommended by this app; it’s just not worth the hassle since the app is not reliable..NWALoriVersion: 5.9

✓ Obviously no user centered design by product managementIt only takes 2 minutes using the app to realize how pathetic the design process is for produxt development. And that’s after you have to wait from 15 to 25 seconds for the stupid app to even load. Then you presented with everything under the sun for gas AND restaurants AND groceries. I only want gas, don’t show me all the other crap that clutters the screen and list. Simply remember my last choice and stick with that until I change or, crazy idea, let default to only what I want instead have loading everything and then me having to select gas to remove the clutter. Hint: might help with load time? You think? And the text is pathetic. It’s either so clutter we all the garbage or the map details hide/clutter the info you need to determine if you want to click on it for details. AND, for gods sake, remember where I am when I have to switch apps for some reason and come right back instead I have to go through the entire horrible load time and then remove all the pointless items and then go find that station/business AGAIN 3 minutes later. How about you simply figure the UI and UA from GasBuddy…. then maybe you’ll have an app that doesn’t act like it was built in 2010. It’s not that hard if you do basic 101 Product Design/Build and proper UAT..JwlehmanVersion: 5.6

✓ Keep getting ‘Expired’Update: If you like to use an app that doesn’t work well and like to troubleshoot it for them and like to try and work with customer service to fix things, then this is the app for you ! I received a reply from the developer. That was nice, at least they’re paying attention. However, they pointed me to an article about why something might be declined or expired, and also said I could contact customer service. I’ve done this before, maybe I should try again, but contacting them has never proven to be worth my time. If the app tells me that I don’t need to upload anything, then what is there for me to do? I used the credit card on file, like it said. All of my recent incidents have said I don’t need to upload anything. What else do you expect from a “free“ app that makes their money off of selling users’ information and probably something with the merchant? Original: I follow the instructions and i have several where i didn’t have to do anything, it would automatically do whatever it does. Of the 8 times I have used this so far since November. 3 have expired somehow and two are still processing (dec 2nd). They shouldn’t say there is no need to upload receipts if they don’t have the process figured out. Even when I do have to upload and all the info is there, it often doesn’t work. More and more I feel like it is some version of Bait and Switch..Focusonyour bizVersion: 8.23

✓ When it works!?! 2.5 StarsWhen it works it’s great and easy to use, but that’s only about 1 in 5 purchases (I’ve only used it a gas stations so far). The rest of the time I get emails saying my cash back couldn’t be processed because they can’t find record of the transaction. I missed out on a handful of cash backs, before I learned to print and keep a receipt for each transaction so I can respond to the rejection email with a picture of the receipt. I get gas 2-3 times a week so it’s a bit of a hassle and waste of paper. They will usually process the cash back once I send them a copy of the receipt (not sure why they don’t just let you upload it from the start to save time)…but even then it’s done outside the app history so it’s hard to tell if they really do it and it’s usually after you’ve already waited about 3 weeks. I’ve also had one transaction that I’ve emailed them about 6 different times over the last 2 weeks and have yet to get any response to any of the emails. I’d like to give this more stars because the cash back is great, but there is too much extra work done on my part just to make each transaction process when the app has the ability to make it easy if it worked properly..Zinom576Version: 4.91

✓ Cheap and slowThey charge you a whole dollar to cash out to PayPal unless you are cashing out $15 or more or getting a gift card. Then when you do cash out they give to a notification that states it will take 24-48 hours to transfer your money to PayPal. First of all I know it doesn’t cost them a dollar to cash out small amounts. They say they’re passing SOME of that cost on to us, so they would have us believe that it costs them more than a dollar to transfer funds. Second, if they’re going to charge a whole dollar to transfer to PayPal then they could at least do it quicker than 24-48 hours after you cash out. PayPal only takes 2% and they transfer immediately (30 minutes tops). Lastly, this app is full of bugs. The first time I claimed an offer the app told me I had 4 hours to upload a receipt from the gas station I selected. Once I got to the gas station and pumped my gas the app suddenly crashed and logged me out. I’ve had this app for months before I actually used it and it had never logged me out before. When I tried to log back in it told me my info was incorrect. So now I had to play the log in game. Once I finally got logged back on I uploaded my receipt and the app told me I should see what my cash back would be in 24-48 hours. Then it told me 3 different discount amounts that I would be getting. This app needs A LOT of work..Ben9109Version: 4.23

✓ I REALLY wanted to like this app.I commute 700 mile per week. So believe me when I say that I really wanted to like this app. I just tried my third attempt at using the app....1/3 attempts worked great but I have learned a little so I thought share a review.I gave it two stars because the concept and the ease-of-use for the app is really exceptional. The app is not too bulky and very straight forward. I love that you don’t have to give them all this personal info just to use the app. However, that’s pretty much where the benefit stops. With a little home work you can find out which gas stations will offer some savings. Not all the one listed will actually save you money. The problem is that so many of the gas stations that I see listed on this app are seriously depleted businesses. I’m not talking about cleanliness. I mean the pumps are broken, printers don’t work, gas is awful and causes your car to run rough... Today (for example) the only station that would offer me an actual savings only had 2 out of the 12 pumps that were operating. And they both had people parked at them while they stood inside talking and doing whatever. Not worth the $1.00 total savings to try to convince them to let me pump my gas. In the end.....they have plenty of credit cards that earn points that will convert into gift cards. Get one of those, be responsible with it, and get your gas wherever you feel like..CjustunrunVersion: 4.46

✓ Great when it’s working. Horrible when it’s not.I’ve been using Upside on and off for a couple of years. When it’s working, it does exactly what it should do. Exactly what it advertises to do. However, whenever there’s issues, the app is completely useless for long periods. There is nowhere in the app to submit a bug report, so I guess I’m doing it here. I also can’t seem to get a hold of representatives in the app. But the useless chat bot is there! My current issue that I’ve been dealing with for several weeks now, is when I attempt to claim an offer, and therefore it pulls up the menu, asking which card I used for the transaction. I select the card, that menu disappears, and….nothing happens. No confirmation, no nothing. But I’ll get notifications for the next few hours, begging me to finish claiming my offer, which means it never went through. There’s nothing more I can do when this happens. I probably lost quite a bit of change simply because it will never finish claiming it. Like I said, finding customer support of any kind besides “FAQ” in the app seems to be a lost cause. Because address, issues in the app persist for weeks or longer before they’re fixed, if they are fixed. TLDR: when it’s working, great, it’s doing exactly what it’s supposed to. If you have a bug or issue, God help you..Creepperklr2Version: 7.4

✓ Terrible! Do not download.The app worked fine my first few purchases. Then the app sent offers for the week of Valentine’s Day, offering $2.14 on top of every gas purchase made at that time. I never received payment from those fill ups even though they’re dated during the promo period. Fast forward to the next two times I filled up. I took offers for .20/gl one day and another day took an offer for .34/gl. The payments came back in the form of .04/gl and .17/gl. Sorry but when you search for the best deals and go out of your way to get them, the offer should be reflected correctly. When taking the issues up with “customer service,” I was told the initial Valentine’s Day offer was expired and they had “no way” of looking up the reason they were denied. Absolute joke of an app. If you decide to go with the garbage app I would take screen shots of all the offers you’re claiming and save your receipts, even then it’s your word and proof of purchase against theirs. After all these issues, I had yet again a THIRD purchase of gasoline where I was told I purchased premium and not the regular unleaded and received .08 back instead of .25 a gallon back. Issue was submitted and waiting for a response. DONT GET!.MaverickUSA19Version: 4.95

✓ If Only Prices We’re CorrectThought I’d give this a shot after seeing an ad. First 3 stations I tried all had prices dramatically higher than those posted on the GetUpside App ($.25 to $.29), which combined with the rebates made them more expensive than the station closest to my house. I noticed the disclaimer that prices may not be correct “due to limitations in data reporting.” At the third station (RaceTrac), the GetUpside price was listed as $2.71, so I used the “update” feature to enter the current price ($3.00). The app price then changed to $2.90 (why?). So I updated it again to $3.00 - still advertised at $2.90. After filling up at my regular station (no rebate, but still cheaper), I noticed that the RaceTrac I just updated was then advertised at $2.75. Writing this review about 30 min. later it now says $2.71. Just checked Google maps, which accurately puts it at $3. Safe to say the prices in GetUpside are unreliable, to put it generously, which means it’s useless for me. I would have paid more had I used the rebate offers. May try again in case today is an aberration, but gas in DFW hasn’t been below $2.80 in over a month, so I kinda doubt it. Cool idea if they can get beyond their “limitations in data reporting”… perhaps by using the Internet?.BartolololoVersion: 4.90

✓ Didn’t work for me, I don’t recommendSo I figured I’d give this app a shot. I imagine we’re all being tracked anyways for marketing purposes, so we might as try and get a little discount out of it. When I finally went to use it, I noticed that the Circle K by my house was around 4 cents/gallon cheaper than other stations IF I were to use the app promotional rebate. Without the app rebate it was around 20 cents/gallon more than a few of the other surrounding stations. That was fine by me because I had the magical upside app. So I submitted everything and jumped through their little hoops then played the waiting game. It’s been a little over two weeks now and it looks like I’m getting no rebate. They didn’t provide a reason why I may not have qualified, or even a denial. Under the historical claim it says “processing” which it’s said from the beginning. Only now they’ve added “If after 10 days we cannot find your transaction in partner provided data, we unfortunately cannot provide cash back.” Which pretty much translates into “get bent.” SMH, First time using it and I get burnt. I can’t find an option to delete my account so now they’re another company out there with my info. I absolutely do not recommend this app. I recommend you do your own research to find better prices, rather than relying on unreliable rebates..Jesus hates us allVersion: 7.7

✓ 😡😡 Updated*** 😡😡My mom recommended this app to me, so I thought I’d download it and check it out. Unfortunately it does not work at all in the state I live in, not a big deal. I wanted to delete the account, because I had only downloaded it, never once used it. I have had to jump through a million hoops to gets this account deleted. There is a part that says delete account, it doesn’t delete the account it makes you send them an email. Ok no big deal until it turned into 4, emails I finally get reply. The reply now has me emailing them again, because they need it confirmed. One would think the 4 previous emails would have pretty much confirmed I indeed want this account deleted. I have never had to do all of this just to delete an account it’s ridiculous. ***You can’t make up the nonsense that I have had to go through to delete this account. It was finally deleted, I hope, I refuse to re-download it to see. After all of hoops I jumped through, they still keep emailing me!! I made very sure to make sure I would not receive any emails, I made sure to unsubscribe from them, yet they still keep showing up. Then they sent me a survey email, ok fair enough. However if this small start up trying to get off the ground, actually cared, or read emails, they would know all the answers with out still pestering me, even after I took the blasted survey. Seriously leave me alone please..LSG_2017Version: 4.42

✓ POOR CUSTOMER SERVICE AND YOU’RE BEING DECEIVEDThis company I thought was good until you go to places like where you have to upload a receipt for your cash back. All the ones that are like that when uploading the receipt in 1-4 days you’re to receive cash back. I’ve uploaded all the receipts right then. I normally throw the receipt away after it says successfully uploaded but days go by & it’s still processing for days I reached out to them several times about this issue because the last one I had I kept the receipt okay I contacted them through email informing them that I still have the receipt on hand if I need to upload again even tho it was uploaded already successfully. I still as of yet to get a response back from them but they clearer declined it saying it’s too many days when I’ve reached out to them several times before this was sent. I believe they get the ratings from themselves, friends, & family because this is such bull crap when it comes down to uploading a receipt & cs doesn’t get back to you at plus there’s no way you can contact them periodt sad bad customer service I’m so disappointed with the customer service side they have none I guess because you hit help it gives you FAQ why have away to message if you are going to have the FAQ continue to come up You can’t chat with no live person & it’s sad as sad can be.Tired of they sh*t calling outVersion: 4.83

✓ Worst Step-by-Step AppHear about this App on the radio all week. Tried it out. I create an account, opened the app, click on claim for gas to fill up, chose premium, it told me which gas station to go, went completely out of my way backwards from where I live to go to the ONLY gas station available in my area, add card to “mywallet” as the app instructed, clicked on claim when I arrived, it tells me to select card, and then that’s it… nothing else… so, what do I do? I get out and pump gas into my vehicle. Get home and decide to read more about it and to make sure I got my $0.25 per gallon… my account balance says $0.00 and that I have 4 hours to claim gas. Well, I mess around on the app and nothing is EXPLAINING anything. I check my email and of course I’m the stupid email is where they describe that I have to do all these “in-app” things at the pump. But the app didn’t do that for me. Instead it said I already claimed and that I need to “Tap” the “I-Paid” button which isn’t available. Whatever, completely worthless and not user friendly for first timers. Also, they do not use gas stations on military installations so yeah, I was fooled by this app and spent $7 more in gas fees to try to save $2.50 from this app. When I could’ve gotten $7.00 instead total using the gas station on the military installation. Never again..DragonSoldierGJVersion: 7.2

✓ Untrustworthy Payout method, but it’s okThis app has had some merit but I don’t trust it’s payout method. If you try to cash out it requires you to log into your bank account in order to complete it. I don’t trust or understand that. It makes no sense why they need my direct log in. All they should need is a routing number and account number. Maybe a card. But not a log in. I will not be using that means to pay out. It does give you the option for pay pal and gift cards. The gift cards are valid but take time to be delivered to your email. I’ve been using this for about 2 years, not super consistently, but have used it for the vast majority of my gas purchases, just to get something back. There are not a whole lot of options in where to get gas or food and earn. And the earning are very small. Not complaining, just stating it’s advertised as something people can earn hundreds from. And I drive A LOT. In total I have racked up a little over $30 in two years. I do drive a small car. And not all my purchases have gone through this. But I have used this app A LOT to only make $30, in two years. And I can’t cash it out the way I want because I don’t trust the method..Ninjamouse95Version: 6.8

✓ Upside refuses to let me have the money I supposedly saved. It’s a big rip off.I tried several times to cash out. I followed the instructions on the site, linked it to my bank account and was told that I’d receive a confirmation email, and that I would need to click on the link in there to activate the transfer. I clicked on the link in the email as instructed and, it stated that I could only do this on a mobile device. Well, I was doing it on mobile device! I tried it several times, always on a mobile device. There was nothing to click on after getting that error message. I navigated to the help section on the app, and wrote in about my problem and asked for help and no one ever got back to me. It’s such a freaking waste… Going out of your way to save a few pennies per gallon and then you can’t even get your money that they say you’ve accumulated. Not only that, but I get these promotions saying that if I buy X amount of times in one month, I will get $.12or $.15 off per gallon on my next Phillip and guess what… I fill up 15 gallons of gas and then I earn a whole freaking $.42 from Upside for it. Bunch of liars. I hope somebody from Upside reads this and can tell me how to how I can get my money. I can’t find a phone number anywhere on the Internet for Upside customer service and obviously no one’s reading the messages that come in to the Support site. I would get this zero stars if I could..Unhappy app user, MWVersion: 8.21

✓ Garbage AppResponse from developer of this app to my review was to open a support ticket. Already did that and was told we can’t refund your money. Garbage app and not so bright developers. That explains a lot. This app is complete garbage. It doesn’t work about 2/3 of the time. Says it couldn’t match purchase up. When you clam an offer and then select the card the purchase is going to be made on you have to keep the app active or it will automatically change back to the first card in your list and not give you the cash back. Me and a co-worker were sitting in the truck at the gas station and looking at cash back rewards. It was offering me 1 cent and offering him 12 cents a gallon so they are doing something on the back end to adjust prices per person. Only thing I can think of is that I have been using the app more than he has and it’s offering him more to try and lure him in. I have definitely noticed offers going down the more I use it. Lastly, I used this at a restaurant and ended up getting charged twice. Once from the restaurant and once from upside and neither will refund my money so gonna have to just eat the loss of that money. It’s not much but just the fact that they don’t warn you that a double charge can happen and then won’t do anything about it. Once again, nothing but trouble and not worth the effort..EOD90S92Version: 8.28

✓ Good luck getting paid more than 50% of the time.Seven days I will get my cash back within 24 hours, but only if it is like $2. I’ve been using this app for close to a year now and one time they owed me $14 and said they could not find the card that I used even though it was in my wallet. Now they owe me like $9 and it has been 10 days with no processing. Customer Service said it will take 7 to 10 days even though the app says 2 to 4 days and I think it happens to be a strong coincidence that they have no problem giving you pocket change, but anything over two dollars will take a tremendous amount of time or they won’t pay you at all. My last response from Customer Service was that we are still tracking the transactions. I have no idea what that means because I used the cards in my wallet that are stored on the app. The truth about this company is that they don’t want to give you any real money and I think it is a joke that they said I’ve saved $36 this year that’s a half a tank of gas. And what economy 1989? Cost over $100 to fill up a pick up truck. Beware because the second time I tried to contact customer support, and I got no response as they do not care about their consumers. All they care about is their advertising which they have obviously dumped a bunch of money into where the woman saying she saves $200. I doubt it because they don’t even give out over two dollars..Jordan41084Version: 6.8

✓ The app is so bad and glitchyThe cash back options for gas are nice, I definitely think they could give a higher ¢ amount back per gallon though. However truly the worst thing is how glitchy and crappy the app is. It is so user unfriendly and glitchy that it is honestly my least favorite app, however it’s the only gas cashback program I know of. If the app itself was better, I don’t think that using Upside would be so stressful, time-consuming and tedious. The app consistently has gas station locations wrong, and will drop me off a mile away from the actual gas station. The screen that reloads with the map of gas stations participating in Upside takes a very long time, and will constantly zoom away from your physical location to areas behind where you have traveled. The app does not stay on the same page, so when you click to get directions to a gas station and then click back to try to verify that it’s right or claim the cash back, the entire app refreshes and you have to find the station again. It’s also very frustrating that the app takes about 30 seconds to load, went off and you’re trying to find a gas station on the fly and by the time that you can see an actual station and claim some thing, you’ve already missed the exit. Overall, upside could really revamp this app and make it better, but right now it is just absolutely lacking and quite frustrating to use..Aeh1331Version: 5.6

✓ “Not a real receipt” issueBeen using this app for almost a year now. I can tell you that the cents really start to add up over time. Haven’t had any issues until a few months ago when every now and then I wouldn’t receive cash back because of the receipts I’ve submitted not being processed because they deemed it wasn’t a real recipient although all the receipts I’ve submitted were printed at the gas pump and would show the name and address of the gas station I claim, the time, proof of purchase with a debit card, amounts purchased, price per gallon and so on. I keep all of my gas receipts until cash back credit is given in case I have to resubmit it. Not all gas pumps print receipts in the same format but I shouldn’t have to lose out for something beyond my control. Yeahs it’s only a few cents but why participate if you can’t enjoy the perks advertised? I’ve even resubmitted receipts on numerous occasions just to keep getting denied for the same, “It’s not a real receipt” issue and where I live and travel, I don’t see the point of driving 10/15 miles out of my way just to use the “Check In” feature that a select number of gas station have. This should be a feature used all over to prevent this ongoing receipt issue..JizzleBroVersion: 4.50

✓ Poor ManagementLet me state that I have used Upside for about 2 years straight. And there’s a few negative points I want to make; - Most of the gas stations are in poor, not so safe areas. - Upside will some times ask for a picture of a receipt. - Gas stations in poor areas usually only print receipts inside. - Now you have to go inside and possibly wait in line for just a receipt. - And this is the worst; After everything you’ve done, you 9/10 will get handed a receipt that says you paid in cash. I’ve even had an incident where the guy literally told me he can’t print any receipts. I just want to know why Upside doesn’t have someone verifying we can even get receipts. You put my family’s safety on the line with these sketchy stations, and then I’m required to jump through hoops to “possibly” get cash back that I was offered. When something goes wrong (like printers not working, system down, etc.), the customer gets the poopy end of the stick. Upside puts more into begging customers for 5 star reviews, than they do insuring the safety and efficiency of their own system. If this doesn’t change, and I keep getting sent to sketchy places that can’t print receipts…. well I won’t be waisting my time anymore. My families lives are worth more that $1.00 cash back. I don’t need your article about why I didn’t earn cash either, it’s not my fault, it’s y’all’s 😊 I don’t have a personal receipt printer, sorry.Sucka Mí DikkVersion: 8.22

✓ Too frustrating to bother withApp does not work like it used to. You have to claim an offer before you can upload your receipt, drive to the gas station you claimed the offer at which is a lot of the times not the gas station you would have chosen to go to without the promise of those sweet few penny's you’ll save IF the app works, and btw you’ll probably waste more time and miles going out of your way to reach said gas station. Then you have to check in when at the gas station, but the app does not remember claimed offer, so you try again to claim offer and check in with the same result, then you try one more time with no luck. Then you just get the gas and hope the printer works so you can get your receipt (sometimes it doesn’t print the receipt so you have to go inside to get the receipt, but sometimes for those of us who get out of work late at night the doors are locked and you can’t get a receipt at all) and you think maybe it’ll work now, only to find out you have reached the maximum amount of claimed offers. So you search the app for your “claimed offers” and it says 0 claimed offers. At that point you have no way to upload your receipt at all. And the “help” option doesn’t offer any actual help, it’s just a bunch of answers to questions that someone thought would be common..Rose02181222Version: 4.95

✓ Don’t waste your time!I got this application and signed up with my Facebook account. After earning about $20 I couldn’t cash out until I confirmed a received email and unfortunately my email address associated with my Facebook was a school email address I no longer had access to. They do not have the option to update or change the email address on file, fine, that’s my bad. So they tell me the only way is to open a new account with the correct email address so they can transfer the rewards. I did that. Then they keep asking for more account information. I send them what they ask for. Then they say the card on file is different than the new one and I explain that card was compromised and the account was closed and I had to open a new bank account. They can’t transfer. Fine. I change so that both accounts have the same card on file. Then the continue to ask me for proof of my previous card and account which I no longer have access to because the account was compromised which I mention multiple times- account is closed and card has been cut up and thrown away, no records left on it. They still can’t transfer my reward money I earned to me, it’s been weeks going back and forth just for me to get the $20 I earned using their application! Huge hassle, never got reward money, horrible customer service! Don’t waste your time, not worth it..AcanakattackVersion: 7.7

✓ Be careful they switch offers after you claimed oneUpdate: still reaching out to customer service and will update what I hear back. My hunch is now that the one offer is gone off the site completely and it was taken off between when I claimed and submitted receipts so my offer defaulted to a nearby place. Just a guess. I had been doing well and getting cash back for gas and restaurant purchases. However, I went to get a restaurant purchase cash back and claimed the offer at spot A. I submit receipts for the same spot, A. The next day they say I went to the wrong spot and now my history has a restaurant listed that I have never heard of or claimed. They switched the restaurant in my history. Trust me I searched for the spot I wanted and selected it and submitted receipts all for spot A with no question. When I requested help, they reference a gas station and give me 3 cents back but this was a restaurant deal for 7 dollars back. They did not read my request. Previously I received 0.67 back for a restaurant that was supposed to be 21% with a max of 7 dollars. You really need to watch them to be sure it is correct. I think lots of people don’t pay attention and get ripped off. It also seems like a bait and switch that may need to be investigated. Good luck..Scootsmcgoots238Version: 4.88

✓ Falsely advertising a Product that isn’t being Honored - FRAUD ALERTI have been a long time GetUpside customer but just recently I have been getting really short changed on Cashback after the transaction- Just recently I had a Cashback offer of .46 cents off per gallon for 29 gallons but only received .14 cents off a gallon— Then the next day since I was traveling I had a offer for .16 cents off a gallon but only received .9 cents off a gallon so you can see a trend I plan my trips out to get the best Cashback offer also I travel a lot so I’m getting Cashback daily. So after around 4 transactions I was short changed quite a lot I started taking screenshots right before the purchase so the times match my receipts since this deceptive practices recently I have forwarded all my receipts and screenshots to my local state attorney general office which will be conducting an investigation on gas fraud and falsely advertising a product that isn’t being offered I encourage everyone to do this as well so maybe they will get a hint when they try to save 6-7 dollars here and there maybe some fines will stop them — On top of that I have forwarded all my pictures and receipts to the Federal trade commission since they are falsely advertising something that isn’t being honored please please if this happens to you or anyone you know do exactly this every time and this will stop! A loyal customer with over 10+ referrals.RedRallyRacerVersion: 4.95

✓ Don’t waste your timeSo, this app sounded really good. Who doesn’t want to pay less for gas? My first purchase didn’t work properly. The Sam’s club didn’t print their address on the receipt, so there was an issue getting credit for the purchase. Eventually I was able to prove that I did indeed get gas at the correct location, and customer service told me that the correction would be made. It wasn’t. To avoid that problem on my next fill up I went to a station that had the blue check so the receipt shouldn’t be a problem. Nope. All it ever said was processing, and eventually it changed to expired because they weren’t able to give me credit for that purchase. So I lost out on saving money yet again. Out of 5 purchases I should have received money back on, only 2 actually happened. Even then the amount on the second purchase wasn’t correct. The offer I claimed was for .14 or .16 cents a gallon discount, but when it finally went through they only gave me 5 cents a gallon discount. So yeah, I’m done. I would rate it at less than 1 star if that was possible. I would say just look for the cheapest gas you can find and avoid the hassle and disappointment of using this app. While this app may not be a scam, it is deceptive making you think you’ll get more money back on your purchases than they actually give you..Crash5437Version: 5.5

✓ Wording errorSo the app is pretty much straight forward and fairly easy to use. The first time I used it I didn’t have any trouble but today, my second attempt, I got an email saying that my offer didn’t go through and started looking closer. Okay, so on the app it clearly says “tap check in once you make your purchase”; this direction would imply you to “check in” once the transaction has been completed…since now you’ve made your purchase. However, the email states ,in its troubleshoot list, that you must “claim your offer before you pay.” Since that is the case, that particular phrasing needs to be used in the app to give better understanding to the apps users. My first use I didn’t really understand and accidentally checked in twice once before and after my purchase which explains why it went through. Slightly annoyed but I’ll know better in the future. So with that the only other complaint is the limited gas stations listed for offers. I haven’t tried to claim any of the cash back; hopefully that’s a smooth process. I liked that you don’t have to give a bunch of info to get started though which is a plus. Gave three stars, hopefully things improve in the next update..Andy199765Version: 4.91

✓ Seriously TRASH!This app is a complete waste of time! I have had problems with every single transaction and “no proof of purchase” every time, even when providing the seller’s printed receipts! I have had to provide a copy of my billing statement each time, showing the place, date and time of purchase, along with the amount. It takes so long to process (more than 7 days) I’m guessing you hope we’ll just get frustrated and give up so you don’t have to pay. Well that works! Upside is a joke and so is customer service. I should’ve listened to the reviews in the AppStore, many of which I feel are fake good reviews. When customer service decides to answer, it reads like a comedy script. The app tells me I’ve successfully completed check-in and has even asked for an uploaded receipt right at the point of sale. I’m either told the offer timed out because your stupid bots don’t process receipts in time; told offers don’t work with my Fleet card (which I don’t even HAVE a Fleet card); told by customer service that they’ll process my transaction “at the back end so I won’t see it in the app”) which is deceptive and sketchy as all get out, and then don’t even receive what I was told I would get; and then charges me $1 to cash out via PayPal! What a freaking joke. I won’t be using this “service” anymore and will tell my friends and family the same..PyromamaKVersion: 5.9

✓ Missing cash back, offer is not honored, no legit customer serviceI got this app through Instacart because I do gig apps for a living it offered me an extra $.25 off a gallon my first two purchases I wish I paid attention my first purchase I ended up getting only $.19 off a gallon there was no extra $.25 added my second purchase I paid a little more attention I took a screenshot of the offer that I excepted it was supposed to be $.32 off a gallon with the extra $.25 off a gallon since it was my second purchase they paid me for $.11 a gallon huge difference when we’re talking about gas! All in all there’s about six dollars worth of cash bag just off my first two purchases alone missing seems like more of a hassle than it’s worth I could’ve save that by going to a cheaper gas station versus waiting and not getting the cash back and being out the money up frontier When they replied they tried to explain the breakdown but they don’t know how to math 🙄 I sent them screenshots showing them what I was missing and even gave them the total amount that was missing and they still didn’t make it right and then they replied to this bad review and said they didn’t see any extra bonuses even though I sent them a screenshot showing them the extra promotion that they didn’t give me.Abc123_nicknamesVersion: 5.5

Upside: Cash Back - Gas & Food works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Upside: Cash Back - Gas & Food.