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Uphold: Buy BTC, ETH and 260+ App Complaints & User Negative Comments 2024
Uphold: Buy BTC, ETH and 260+ app received 122 complaints, negative comments and reviews by users. Have you ever had a bad experience using Uphold: Buy BTC, ETH and 260+? Can you share your negative thoughts about uphold: buy btc, eth and 260+?
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Uphold: Buy BTC, ETH and 260+ for Negative User Reviews
✓ Beware of this shady companyI’ve tried this app for less than a month and ty to understand how this app work. Along the way, I got some free BAT coins, which I don’t know where it came from. After a month of realized, this app is not right for me. I have requested to close and delete my account. They says they can’t unless I move my BAT coins out of my account first. There was no option for me to send my coins to my other wallet but to convert it into cash and then transfer back it into my bank account. But, I refuse to provide my bank account or my card info on Uphold. I’ve requested them to cancel my account, along with a little bit of coins i have left in there. After more than a week while they’re reviewing my account, this is the response I’ve received from Uphold, “ We’re sorry to tell you that after further review we can no longer offer you an account. We’re a regulated business and sometimes have to make difficult decisions. Thanks for your understanding.” What the heck are they talking about? All I’m asking them is to delete my account, not to open a new one. I think they’re only saying that to protect their reputation. Either way, I’m glad to be over with it. If you’re looking for a wallet, that you can buy, sell coins, or send and receive coins, I suggest you to look somewhere else as I found Uphold to be very worthless..Version: 4.11.0
✓ Uphold customer for over a yearIt’s a shame it’s had to come to this point, I’ve been using uphold for over a year now and mostly have had positive experiences. There has been some good and some bad. Lately it’s been bad, I contacted customer support in regards of having complications purchasing Luna when it became fractions of a penny. They swiftly replied and made it seem as if they were actually trying to resolve the issue, I then get moved to an email ticket, under the impression they were trying to quickly resolve my issues. I was told via email that someone was going to contact me about my issues shortly and after waiting a few hours I attempted to email again asking for an update on what’s going on, another few hours go by and still nothing, I email again, at this points it’s been well over twelve hours and I’m still being left in the dark with this. It seems as if they are trying to prevent people from buying at all time lows. Not only is this issue currently going on but this app has been known for being hacked and many people losing lots of money so don’t even think about keeping your money on this exchange. It’s really unfortunate that I will need to take my business else where. This exchange is cool if you need to get xrp since they didn’t delist it but I would never recommend using this exchange for anything else, which is sad because at one point I viewed them as a very solid exchange..Version: 4.44.1
✓ Annoying and expensive.Difficult to use, pointless and/or expensive for small transactions. I’ve been emailed to inform me that I’m going to be charged a fee for not using my account (!?) but not told how much, and cannot make any transactions other than adding more money as my balance is below the minimum to make any transaction. So I either add more money or lose the small amount which was in there keeping it open..Version: 1.9.1
✓ Garbage programmingAfter signing up for this app with the Brave browser rewards I could not get ID verification to work. You can upload pics of ID just fine but it wants you to take a selfie and it won’t work on Safari or in Brave or any other browser. “A network communication problem has occurred. Please try again.” After contacting someone in chat on their website they suggested downloading this app and trying again through the app instead. Except after installing the app and trying to log in it then wants me to verify I’m logging into the app by clicking a verification link in my email. Ok sounds fine except clicking the verification didn’t let me in the app. I then told the person I was chatting with about the new problem and he wants to now end the chat and switch to an email ticket. The same person Carlos L responds to me in email with a generic pre written response to upload my ID to the site and if I’m having problem then upload a screen shot of the error message instead of my ID. Like what? I already told you the message and what it said. That’s why you asked me to use the app. Then you app doesn’t work and so now you want me to show you the website error message because your app verification link doesn’t work? Whoever is running this service is trash. Too bad Brave browser picked this elementary company to partner with for cashing out your rewards. I’m uninstalling both this and Brave..Version: 3.3.2
✓ Still Under Review??Can you please explain what this means? I see people were complaining about this a year ago and the problem is still here. Why are our accounts under review? Now you are a Ripple partner we need to know Uphold has Integrity and the people who use it should be able to trust it with their hard earned funds. Please sort it out and reassure us. I would like to give a 5 but I will give 2 stars until this happens. Your clients are helping you succeed please don’t let us down..Version: 5.13.2
✓ Worst among all cryptoWorst app ever.Version: 4.34.2
✓ App is a total scamBEWARE! Don’t put a single dollar into this company. They were the only company still selling XRP so I bought in reluctantly, and when I went to sell they got me stuck in some 2 factor authentication loop and I could never actually sell. It just kept saying I needed to authenticate, send me an email, I would verify via email, and it takes me back to the page again to set up the authentication. I still am not able to get my money out. I have tried to get on the text chat to talk to someone during their “open” business hours and nobody is there, they then tell you to send an email to their customer service department...I’ve done that twice and nobody will get back to me. If so wine doesn’t respond and allow me to sell my shares, I WILL be reporting this company to the better business bureau. I want nothing to do with this terrible company, look out!.Version: 4.15.23
✓ My opinion:The app is not useful for serious traders who require more graphical detail..Version: 4.23.1
✓ Absolutely rubbish! Avoid!I only tried Uphold because they are linked to the Brave browser - what a mistake that was🤦♂️ Here’s my experience with uphold so far... Astronomical fees - far higher than anywhere else I’ve used. You’re locked inside their app - can’t get your tokens out of their ecosystem. (They do this by saying your account is under review - you can buy, but you can’t withdraw or send outside their ecosystem) They’ve been holding onto my funds for a week now - I’m unable to withdraw or sell and I’m forced to look on as I continue to lose money as the crypto market craters. Lots of people are having the same issue with Uphold - check their Trustpilot reviews. (Scroll past the fake 5* reviews to see what experience you can really expect - also make note of the reviews on hold they’ve asked to be deleted) Yes - They are also trying to get negative reviews deleted 🤷♂️ I’ve come to realise they are holding my account to ransom, possibly because I’m sharing my negative experience with them as far and wide as possible 🤦♂️ Now signed up with Coinbase and having no issues at all - this is how it’s done Uphold!.Version: 4.4.2
✓ Go somewhere elseThe app does what it says it does: you can buy and sell crypto. How it does it is a complete mess though, and you will most certainly lose money. It's fair that spreads are higher in times of volatility, but +10% is completely outrageous. On top of that, there's a "processing" time that can take anywhere between a minute to 15+ min. Definitely not for day trading at all. Might be suitable for DCA, but there are much better alternatives out there without so large spreads..Version: 4.15.20
✓ STAY AWAY GUYS - WELL AWAYGive this one a miss defo. They take your money and the put your account in review mode, so you cannot sell, withdraw or transfer the tokens out of their system. But they will allow you to buy more and spend more whilst still in review mode but can’t sell or withdraw or transfer the tokens. It’s just a front for a scam . When an account is created they should review the customer before hand and once everything is clear they should allow you to trade. But here they do things different because they have your funds and they locked. Hair pulling scenario . Coinbase is the best out there followed by Binance they rest can’t compete with the big big exchanges so instead start to rob the punters. Yep that will defo get someone far in life. Hope the 6x2 hole would be big enough for all the loot..Version: 5.2.1
✓ It’s okayI mean, it’s a crypto wallet. The loops you have to go through though just to get your funds and then to transfer them is outrageous though. I have multiple wallets and to hide behind the “It’s for security purposes” crap is not acceptable. The other wallets I use are just as secure if not more and the user interface and ease of use is out of this world compared to this. Every little thing you do on here incurs a time limit due to what seems like “Fraudulent activity” which parts of me can understand but after all the hoops you just went through to either set-up, unlock or get your account back when all you want is to just transfer funds then you have to wait a period of 2-24 hours is crazy. Those are missed buying opportunities. It’s like this company makes it harder for you to leave so you inevitably give up and just stay. The only reason I use this is for brave but I wish they switch and integrate another wallet. This one is just trash… Once these funds clear, at the expense of my browser, the creators etc, I’m just not using Brave anymore just so I don’t have to deal with this non sense..Version: 4.15.29
✓ Horrible!!! They’re Support is terrible and they steal your money!!!I am in shock what Uphold has done to me! My account was placed in an “account under review” back in March because we accidentally typed in the wrong user ID. I tried finding out what was needed for the review to be resolved, they’re chat was not working because they were “too busy”, so I filed a support request which they never answered! Two months later NO response to our support request and the only thing we could do with the account was add more money, we COULD NOT withdraw any funds! We ended up filing another support complaint ticket! It was only once we sent the complaint they started responding saying they needed more information to lift the review. There was NO phone number to call, no chat sessions working, only email and it took 3 more emails to find out exactly what information they needed. I answered with the requested information but they still closed my account and I have NO access to my funds!!! We lost THOUSANDS of $$s because of their control! We have been unsuccessful reaching Uphold and have had no response as to our $$$!.Version: 4.15.33
✓ Professional Scammers!!!First, I realize many 1-star reviews are written by complete idiots. Second, I have been using Uphold for almost 2 years with a huge amount of time in between where I was not using the exchange. Third, not only is it a complete rip off, but they will do everything in they’re power to prevent you from being able to transfer your crypto to your personal wallets. If you’re purchase is via ACH transaction, be aware, once you discover you can’t move your crypto, the only other option is to wait over 40 days. If in that time you convert your crypto into and out of stable coins to avoid volatility, get ready to pay a huge fee and Uphold will add an additional 30 days on top of the time until you can transfer your crypto. The only way out of this is to withdraw funds to your bank, then pay fees to buy back into crypto somewhere else. These are the kinds of things that will destroy crypto. It is a shame how greedy some human beings can become..Version: 4.15.29
✓ Withdrawal process flawed, inefficient and unnecessary.Uphold, until recently was my favorite on and off boarding exchange for all my crypto investments. However, recently they have implemented a new withdrawal process that involves taking a selfie every time I want to move funds or coins from the exchange to my hard wallet or other network. The process is suppose to request a selfie to verify my identity even though I was 2FA to login into the account and for funds withdrawal. As mentioned, the process is supposed to request the selfie at the time of withdrawal but it does not. It processes the transaction as usual, then rejects the transaction for “verification purposes” then prompts you to begin the process all over again where it will now force the selfie before proceeding. Why the selfie is required after all added security is already in place and only to remove funds the exchange is not stated. IF it were for the customers protection one would assume this added security would be required for any transaction and not just removing funds from Uphold. Very disappointed. Two thumbs down for sure at this point..Version: 4.65.0
✓ No communication and no access to my money.Very disappointed with uphold holding onto my money for over 3 days and can’t get in touch straight away by email or live chat. Uphold are a huge company should be able to respond straight away to customers. It’s been 3 days and you keep asking for more things and not realising my crypto which I’ve purchased fair and square. Your holding on which is extremely unfair. Give me back my crypto. Extremely frustrating why you do this to customers..Version: 4.15.4
✓ DON’T DOWNLOAD THIS APPThis app charges ridiculous amount of money to withdraw funds. You can easily find other apps with very less withdrawal fees. And the app constantly crashes. I wouldn’t recommend this to anyone..Version: 4.15.28
✓ Not that greatTons of hidden fees, still pretty laggy during hot times. So unless you put a large amount in and never look at it for a few years then this isn’t for you..Version: 4.15.28
✓ Horrible appKeeps giving me notifications about ripple, must be bad..Version: 4.17.6
✓ Please Read and Don’t be MeI’ve been holding Xrp for some time now- nearly 20,000 of them to be exact. My account out of the blue recently came up as “under review” which I’ve had previously but it was just due to proof of address and small stuff like that- my assumption was an expired credit card/etc. I reached out only to be told that “ Based on a regular review of your account, we regret to inform you that we can no longer offer you an account. We’re unable to disclose the reason for these reviews, or their outcome, and we fully appreciate how frustrating this can be.” I was also told somebody would be in touch shortly to go over getting my refund and that somebody hasn’t reached out. I’ve hodled nearly 20,000 Xrp just to have my dreams shattered my uphold. I messaged and asked why the app still allowed me to deposited money til I was blue in the face but sending to another wallet or withdrawing my money was disabled…heck they’ll even let me convert my Xrp to another crypto. They then said they’d get me in contact with somebody to issue a refund. Since then I have yet to hear from a soul. They sent me an email with a link for reasons they may suspend your account and the reasons listed are incredibly vague and essentially say we can suspend or close your account for any reason and will keep you updated if/when you’re assets become available to you..Version: 4.33.0
✓ Uphold have stolen my XRPI recently made a transaction from my US bank account to purchase XRP using the Uphold app. The transaction was made from my Debit card and provided Uphold with an instant payment. I received the purchased XRP in my Uphold account only to find that two days later Uphold have deducted three times the amount of XRP from my account, claiming that they have sent it to a customer refund wallet. After many attempts to communicate with Uphold via email, they have stated that the transaction did not clear from my US account. I contacted my bank and they have confirmed that it was an instant transaction and Uphold did indeed receive the funds , I can also see that the funds left my account. Uphold have effectively stolen my XRP and an amount of XRP which totals much more than the transaction in question by them. Be warned this company is doing wrong by people and unfortunately has extremely poor service/communication, there are better exchanges please don’t risk you hard earned funds with this company..Version: 4.16.7
✓ Better off elsewhereOverall: Slow to move crypto, high fees, lack of crypto, slow to adopt, great if you play it safe. If you’re like me you probably have multiple platforms you use to invest and stake your crypto. Uphold makes you wait 4 business to move any of your crypto. If you buy on a Sunday and plan to stake it than you need to wait a total of 6 days just to move it. Same goes for withdrawal. If you buy it on Saturday, sell Monday, and plan to withdraw it, good luck. You still have to wait the 4 business days. KuCoin and Coinbase offer both the able to instantly transfer between platforms without waiting. Tried to move $150 worth of crypto and it wants $25 in fees. It’s just not worth it. Currently there are 100s of crypto out there and Uphold only offers 61. If you like to play it safe these coins might be for you. Honestly just buy them on a larger exchange that has more to offer. Currently all the other big exchange platforms offer some form of staking but uphold is still rolling it out. On KuCoin and Coinbase you can jump right in it. Won’t get the best APY but still better than uphold where you’ll get none..Version: 4.28.1
✓ Not very goodOut of all the crypto exchanges uphold does make it very easy to purchase crypto, however, you might run into some issues if you are planning on purchasing small amounts of crypto often. My account was shut down with my funds still in my account and a reason was never given. As a result I requested a refund and was told I would receive it within a week. However this took over a month and countless e-mails with very little communication regarding the status of my funds. If you are looking for an exchanges to purchase crypto I recommend Binance or coinbase instead to avoid the same happening to yourself..Version: 4.13.2
✓ TerribleI’ve tried 26 times to withdraw money and used 3 different cards so yea wealthsimple here I come.Version: 4.15.28
✓ Excessive transfer fees - deceitful practicesOpened an Uphold account as was only service available to me at the time when starting to use BAT tokens. Went to withdraw 23.5 BAT to private wallet and transaction charge over 27 BAT (currently $47) for transaction alone. Told that it was network fees - other competitor exchange I use I only paid 0.13 BAT to transfer 3.75 BAT Website states $2.99 (assuming USD), and 1.4% - 1.95% for cryptocurrency not listed specifically to move funds off platform. THIS IS NOT THE REALITY. Logged support request, told excessive fee was network congestion and GAS fees (paid 0.121876 BAT elsewhere!) Requested account closure and balance transfer - only get an apology that it’s the network congestion driving fees up. No.. it’s not. It’s your fee scalping. Stay away! They just want your money! People in banks go to jail for scraping transactions. Uphold should be reported to regulators for doing the same!.Version: 4.20.2
✓ Shady fees & wallets not supportedUphold claims there’s no fees, which is completely false. They have 8% fee “spread” for buying Doge when you compare the real-time buy/sell rates vs their market price (very shady). Uphold functionality is also ridiculous. It claims to be a crypto app, but doesn’t allow you to send crypto to 3rd party wallets. If you can’t send Dogecoin to an external wallet, then why would I use Uphold and not Robinhood?.Version: 4.15.35
✓ Fees to highUphold must have new security setting because within the 2years I’ve been using uphold they never held any of My transactions! They held it for security purposes to assure I was the one sending the money. I had to re summit my ID! I don’t mind the extra precautions it keeps my money safe . They resolved the issue the same day? This app should only be utilize to hold crypto the trading fees are ridiculous $5 each time you swap a coin ! $5 each time you use your card. Customer service is legit fast and speedy and always resolves any issues! I just hate these fees!!!! Also when I use my debit card it charges me $5 but it doesn’t reflect on my uphold card transactions list. I have to go into uphold exchanges in activities to see that they took it. Very inconvenient! Taking money and not alerting you about it! But they will reimburse u for the $5 spent using your debit card ! But why charge me extra in the first place.Version: 4.46.1
✓ The absolute worst crypto platformIn the current state of the crypto market these platforms should be doing their best to help us consumers. I tried to withdraw a measly $16 (AUD) and ended up paying more than $10 (AUD) in transaction and withdrawal fees. If I thought I had a chance of winning I’d take this platform to court for theft..Version: 4.81.0
✓ 🚀🚀fees 🚀🚀You don’t get the rates what on the current market, transfer fees are unbelievable my last one coin to coin was $50+usd. Easily paid $150usd in 2 days. Doesn’t state anywhere what fee charges are. Can’t get a card unless your in America. You can’t make credit/ debit card deposit but can’t put the money back in. Can’t find a way to transfer it to a cold storage. I don’t see any lock in price as it stated, now I’ve just gonna get charged to send it to tether to sit and get charged another $50usd. So cause I’m not American I can’t take my money out, but I don’t have to be American to buy.Version: 4.7.7
✓ Seems like I was scammedI don’t usually write reviews but this made me so angry. I’ve used the app for a number of years and really enjoyed it. But 6 hours ago I received an email asking me if I knew a random person. I questioned the strange and random request and explained it raised red flags on my end. They then closed my account and said until I answered the strange question, my account would remain suspended. The explanation was they needed me to answer the strange question as regulations needed me to provide the information. No dialogue, no communication just closed my account..Version: 4.63.0
✓ Great features but needs fixingThe features of this app are honestly great, but the downside is that it won’t take a picture of my card no matter how much I centre it! Frustrating. Please fix it so the capture isn’t so sensitive to the slightest amount of movement! I can’t even breathe or else it won’t capture! Literally is that frustrating. Thanks. I would really like to use this app. It’s great except for that one bug..Version: 4.8.7
✓ ABSOLUTE SCAM APP DO NOT USEAbsolutely the worst experience I have ever had with any financial/investing/crypto app. I have been trying to withdraw funds from my account for over two weeks. They say free withdrawals but I have been charged 25$ each time. First withdrawal was redeposited back into the app after 2 weeks of waiting except 50$ less and now I’ll be charged 25$ to try again and I’m guessing it won’t even work. I have emailed support multiple times and tried to use the online live chat but have never received a reply. I would reconsider my review if I got help to resolve the issue but when they won’t even answer an email or live chat help I would never ever recommend this app to anyone at all. My ticket number is #1119846.Version: 4.15.10
✓ DO NOT DEPOSIT A SINGLE DOLLARThis company has either really terrible customer service, is running a fraud, or both. I verified my account in order to deposit funds. Once I try to withdraw they verify me AGAIN only this time they RESTRICT MY ACCOUNT immediately after (you can deposit but you can’t withdraw... shady restriction). They’ve restricted it for a week, I have sent countless emails to try and get support and if I got a reply it was a few days later so they can tell me “they’re working on it” a process a simple as verification, they need weeks to work on that apparently... what’s more likely is they realize they make more money the longer your funds stay in play and so they trap you for days to weeks on end, holding your money hostage and taking a percentage on every transaction (more transactions are likely when your money is locked in your account). Over a week in and I get logged out of my account and can’t sign back in. No word from support, no word about my money, everything just gone and with no one to talk to. I’ll be filing a lawsuit against the company, if you were thinking the same get in touch with me and we can make this a class action. Apple check who you allow on the AppStore before you get mentioned in the case as well. Uphold let me back into my account and give me money before I take drastic measures over 100$ and 1000$ in lost potential profit being I had the money available to me right now, but I will take those measures if necessary..Version: 4.15.11
✓ Use a real wallet or exchangeYou can do so much more with other wallets and platforms. Don’t waste your time here.Version: 4.28.0
✓ New updateI installed the new update today which has logged me and when i tried to log back in it told me my password was incorrect and would not let me log in. I contacted the support team who sent me a link to verify myself but it wouldn’t work so I sent another email and am still waiting for a response. This is the first time i have had to contact the support team and myexperience so far hasn’t been a good one, as there is no telephone number to contact them directly on as it is all done by email which is time consuming and leaves you frustrated. I fear i have lost my money and crypto currencies as i am unable to access my account..Version: 4.19.4
✓ They closed my account!They just closed my account for absolutely no reason! They didn’t even bother providing the reason behind it! If you care for your money never sign up with this company..Version: 4.16.7
✓ Locked Up AssetsTerrible exchange due to the fact you can’t send your assets to another wallet. Even worse for Canadians, there’s no option to withdraw to a bank account. So all the BAT I’ve collected from the Brave browser is locked away with nowhere to go. There’s probably some criminal liability here but it’s not quite worth it for me to investigate. Avoid Uphold at all costs..Version: 4.38.0
✓ Very bad app bad serviceThey just decided to ban my account for no reason i passed all verification and they didnt even bother to tell me why they had banned my account so i could resolve any of the problem they held my funds and could not get in touch with them they could reply to emails to tell me to stop messaging them multiple of times however couldn't actually tell me anything of what was going on very bad service never again and wont be recommending.Version: 4.21.2
✓ Terrible for CanadiansThey will not let you withdraw funds into your Canadian account.Version: 4.29.0
✓ Account under reviewMy account is in under review so far I have done 2 transactions worth 100£ via debit card, there is no reason to block my account and the catch is you can’t withdraw your money back. After so many emails for months and months no response from their team other than automated reply..Version: 4.90.0
✓ The good the bad and the ugly!I’ve been a customer for a while now and everything was good smooth transactions smooth exchanges smooth you name it and that’s the good part than the 2AF came out and I got acquainted with the ugly and that was the ugly part for me, than remember folks I’m just human and getting old what means I forget things from time to time and I forgot the password and my cellphone locked, and that’s when I got acquainted to ugly, the ugly and the most frustrating part is to regain access to your account without password and a Authenticator that works against you… overall Uphold is a good platform and user friendly but not where you need costumer service… it’s not easy. I’m still locked out of my account and I tried and followed the instructions… to complicated and not user friendly to regain access. I’m at loss here and not a human to communicate with and get my account back. Good luck y’all and keep up with the good work. 🫡☕️🇺🇸👍.Version: 4.88.0
✓ Customer Service is TRASHUphold customer service is TRASH. I have had two clients who got money tied up in their account and are having so much trouble getting THEIR money. The whole point of apps like this is to be able to move money smoothly and conveniently but so far my experience and my friends’ experience had been terrible with trying to do this. They placed an 80 day hold on my friends money when he made a deposit from his bank. Then I have another friend who made a deposit and then bought Bitcoin and they ARE HOLDING his Bitcoin while the price of it is going down...so he’s losing money...and dragging out the process saying they are escalating the case blah blah blah etc. This is disgusting that people can legally make it so difficult to move YOUR OWN money smh. I just withdrew all funds I had on this app and and encouraging all of my clients to do the same! Until someone reaches out to me to handle these situations this review will stand tall here 🤙🏽.Version: 4.12.1
✓ Give me a ResponseI had an extremely disappointing customer experience with Uphold. My last USDT withdrawal has been pending for a week. It's frustrating that they haven't responded to my problem or given a clear timeline. If I open another ticket, it will likely take even longer. I need my USDT back or for them to complete the transaction. Initially, I thought it was just me, but after reading other reviews, I realized many people have experienced the same issues..Version: 5.13.2
✓ Worst UX everI’m really having hard time to find what i need in this app. For example, i’m trying to withdraw the solana that i purchased to my solana wallet. I spent 10 minutes and still couldn’t find it. I go to “withdraw” section. It says “anything to anything” i select my solana balance. In the to section i’m selecting solana again. But how do i add a new solana wallet? I’m using many crypto apps and this has the worst UX i tell you that.Version: 5.34.0
✓ Not very trustworthyWhile I have had bad experiences with Uphold, I primarily used their platform for buying cryptocurrency and making trades. However, after only a few trades, they suddenly suspended my account and no longer offered their services. This was a very unexceptional and unethical move on their part, causing me to lose trust in their platform and services..Version: 5.35.0
✓ 2 months later they closed my account.2nd Update: when they closed out my account against my will , they sold my crypto at what I paid for it , not what it was worth. These communists effectively screwed me out of thousands of dollars. Update: After dealing with customer support they were useless. So is whoever represents their customer service here on the App Store. After submitting a ticket and multiple emails Uphold just decided its going to close my account. Unbelievable, they seem to not care about anyone. They are truly living up to their negative reviews across the internet. Still haven’t seen a refund so at this point it’s basically theft This app is garbage. No matter how many customer support tickets you open , no matter how many times you escalate things , no matter how many times you contact them , NOTHING EVER GETS DONE!!! I can’t move any of my crypto because of their horrible support and ridiculous fees..Version: 4.16.7
✓ Outage every time you start making a profitIt’s crazy how everything works fine until you start making a profit and want to sell. It’s infuriating to have to watch on a different app your profits slip away because you can’t get into Uphold to sell. Had this app for less than 24 hours and lost all profits because I didn’t have access to my account because of server issues. Magically it finally work after I loose every single dollar and more I had gained. Totally unacceptable for a company dealing with money. I can accept the risk of investing and loosing money on bad investments but to lose money because the company you are buying through has an antiquated system that for some reason never works when you are making a profit just seems like a scam to me. Already looking for an alternative. How can a company be so irresponsible when it comes to others money? There has to be laws for such incompetence. My suggestion is don’t waste your time or money with this app. I honestly have never hated an app this much. Be warned, you could loose EVERYTHING because of their incompetence because it never works when you need it the most. Thank god I started with a much smaller amount than I originally planned to invest. Now reading through all the reviews I can already tell it will be a miracle if I ever get my money back because of the difficulties everyone is having pulling their money out..Version: 4.15.4
✓ Do yourself a favor and use another appAfter having problems with Robinhood, I decided to look for other apps to try for crypto, and I decided to give uphold a shot since it was highly reviewed. Big mistake. I deposited 20 dollars as an initial deposit to test the waters and it’s a good thing I didn’t deposit any more than that, this app is total garbage. Not only are the market prices not accurate, but when you go to exchange currencies, they take a fee while claiming they have no trading fees. Not to mention I signed up back in January, changed my mind about using the platform and tried to withdraw the money. They restricted my account and made me wait 3 months before a customer service rep finally unblocked my account so that I could withdraw my money, which was also a hassle since they make you install an authentication app to withdraw. No authentication needed to deposit tho. This is by far the worst investing/crypto app I have ever had the displeasure of using, and I would give it negative stars if I could. If I had put a sizable amount of money instead of just 20 dollars I’d have considered taking legal action. I feel sorry for anybody who put in anymore than that..Version: 4.15.17
✓ So many better options.Uphold withheld my transaction of crypto (DOGE) while I attempted to transfer from one wallet to the next for 6 days, for what turned out to be absolutely no reason. Of course to do this I needed to first convert my alt coins to a stable coin since DOGE isn’t widely supported for inter wallet transfers. During the 6 day period where my funds were seemingly being “processed,” the value of my coins could have doubled. Not only did I miss out on a financial opportunity, I also lost a couple hundred $ in conversion and transaction fees for my transaction to take 6 days to complete. Of course this was not without waiting 6 days for support to actually reach out and push my money through in the first place..Version: 4.15.9
✓ They steal moneyThey steal money. Fees are applied on withdrawals. Way many fees. Something is not right.Version: 4.15.21
✓ NEVER USE THIS APPUpdate: BEWARE! After all the trouble I had below I have been fighting them for a month to delete my account. I’ve already moved all of my money out and deleted any connected accounts with this horrible service. They give you some kind of generic response that if you want to delete your account first you must go remove all the money from your account! I did that before I even asked them to delete it. I couldn’t get my money out of this junk fast enough! Don’t ever use this app or their website to invest! Their service is absolutely horrible and they will leave you completely stranded with no way to login. I had to watch all of my profits dwindle away and then lose my investment because there sorry website could not handle traffic and would not allow me to login. I sat there during the most critical time with one of my investments and had to use another website to just watch it dwindle away because there’s is constantly down. I lost not only all of my profits but my investment. Then to have them charge me for their services should be illegal! You owe me a refund of every penny you charged me!.Version: 4.15.10
✓ Absolute ripoff of an app, NEVER PUT YOUR MONEY IN THISEverything about the app is pretty good, but the fees are horrible, I withdrew 64$ USD worth of crypto and they took a 20$ FEE!!! 20$!!! Unbelievable. The funny thing is, my transaction never went through, so I paid a 20$ fee for nothing and they didnt refund it, I asked them to send my money with no fees and guess what they did? NOTHING, even though they said they would. Please use something more trustworthy than this garbage app. #1171350.Version: 4.15.14
✓ Shocking Customer ServiceI’m sorry to be writing this review as I have such high hopes for Crypto and the future. The mere fact that I’m having to write this is because I CANNOT speak to anyone at Uphold or even get a response! When customers are transferring thousands of pounds and then get locked out of their accounts (as I have) for no apparent reason, they should seriously be able to speak to someone in Customer Service asap. I hope I hear back from Uphold soon so I might be able to change my rating to higher than 1 star..Version: 4.17.2
✓ APP DOES NOT DISPLAY PROPERLY ON IPHONE 6SSince recent updates, it is no longer possible to buy or trade crypto on the phone app, as the disclaimer from the Financial Ombudsman does not display fully on the screen. Users cannot get down to the check box to accept the disclosure in order to either proceed on the App or to actually trade (transact/repeat/limit screen). Your developers need to fix this quickly as it’s a MAJOR FLAW!!!.Version: 4.56.0
✓ Hidden fees?UI isn’t bad. Could use additional features like adding graphs of currencies. I like that they have forex along with metals as well. My main concern and reason for negative review is because it seems their fees are very high. To the naked eye, it looks like Uphold is charging only 1.05% to buy/sell bitcoin. However, I compared selling identical amounts of bitcoin back into USD/USDC on 3 different apps (Uphold, Coinbase, and Evercoin). You would assume coinbase would be highest however, ended up getting more $USD value on there and evercoin compared to Uphold. Two reasons why - 1) Btc market rate was sometimes lower on Uphold than competitors. I also notice that when I sold, the listed market rate at the time was $3901 but as soon as I click through the next screen to confirm, I saw that the market rate Uphold stated was now $3877. I hit cancel and went back and the btc rate was at $3901. I would advise you to check this as you also make a purchase or sell..Version: 2.0.5
✓ The WORST service ever! If you are buying XRP use KuCoinI am furious with Uphold…my account was closed even after I provided the info needed. I received multiple emails from different support people asking the exact same questions. I would email one support person and never hear from them again. Then within hours receive another email from a completely different person re-asking me things and requiring things I’ve already submitted or went over with the previous support person. My account should not have been closed down. I will leave bad reviews anywhere I hear uphold being mentioned. I was warned by other people not to use this service but I wanted to “believe” it was a good service…they were RIGHT! I will buy my XRP from KuCoin and tell others to do the same! Shame on you for closing my account when I gave you the information requested.Version: 4.19.7
✓ Gets stuck in a loop when logging inCouldn’t tell you what the app’s like - every time I’ve reset my password to login it just gets stuck in a verification loop..Version: 4.15.14
✓ No Customer serviceIf you have any issues with your account, it’s very challenging to get it sorted. Example refunds and change of address. It can take months and even block your card until it gets fixed. You can call them; however, they can’t do much needs to be everything by email, and it can take weeks or months until it’s fixed ( if it gets fixed) and time consuming too. I hope this feedback helps..Version: 4.96.0
✓ Bad communicationSo I have been using uphold for the past few months now and the moment I decide to send some crypto into my account, so I have the option to cash out, my account gets restricted, I have been waiting hours for a response and nothing. Feel completely let down.Version: 4.15.29
✓ DecentUsing it to withdraw funds from Coin Hunt World, will review further in the future.Version: 4.16.8
✓ I have little confidence in accuracy and stabilityAs far as the whole platform goes, it is fairly well built and looks nice. Not as clean as Gemini but it does the trick. Biggest thing this platform has going for it right now is the fact that it allows XRP to be purchased. That being said, i do have a big issue with the accuracy of the price point that coins are at. If compared to the traiding view app, it is way off which has me concerned for when i sell. I want to be confident that the selling point is what it shows for one and another thing is the fact that i have had trouble purchasing at the low point for xrp and the app/website crashed. It’s probably due to overloaded servers but thats not gonna cut it. As soon as XRP hits other platforms im out of this one....Version: 4.15.23
✓ Use another platformMy brother told me about Uphold so I can buy XRP. The app is very confusing and not only that, but it doesn’t show you when the market numbers are moving. You always have to keep refreshing to see if the market is up or down. I used the app for about 4-5 months until I was hacked. I wondered why the app signed me out and I had to reset my 2 step Authenticator multiple times. The last time I logged into my account I saw that some transactions were made that I did not authorize so I reached out to customer support. They somewhat helped me to escalate the problem to a higher team, but with “further investigation” they said they could not help me. I was advised to file a police report since their security team could not give my money back. I went to the sheriff’s department to file a report and there was a delay. Customer support sent me a couple of emails that stated that the conversation receipt will remain open for four days. I told them that the police report is in the process and they still sent me the same email. I got fed up and decided to just close my account since they could not even help me. I do not recommend using this app. I suggest finding another platform or stick to coinbase. These crypto apps don’t have the best security support..Version: 4.19.4
✓ Started ok ended up mediocreI was excited with the capacity to keep the crypto and use it without having to convert all into fiat before using it But the problems arise,the card declined in purchases and were charge in the account multiple times anyways and no number to call to claim, the support replied only after a month via email, seemed to solve the problem , return the funds but a few hours later was partially deducted again, same happen with purchases made a few weeks back that were deducted and deducted again for a second time If you don't keep an eye on your account it will drain you, they may be heading the right way but nothing seems to work properly yet, the 3 stars it's mainly for the Almost non existent customer service.Version: 4.15.29
✓ This app is absolute garbageXRP was set to spike today at 8:30 AM. Because Uphold crashed the day before and again today; it cost many people a ton of money. Now people are talking about a class action lawsuit (just check their Twitter and reddit). This XRP pump has been everywhere on social media for the last week and you mean to tell me Uphold is a multimillion dollar company and can’t even see this coming? That happened AFTER the WSB/GameStop affair! They claim they had “unprecedented traffic.” My personal opinion (emphasis on opinion), along w many others’ is that this represents market manipulation. Along with this fiasco, there are rumors of hidden fees (also seen in screenshots on Twitter and reddit). And you must wait 66 days minimum after you ask for a withdrawal. All of this combined leads me to not want any relationship with this company. The only reason I keep any affiliation is out of necessity because there’s no other major (in the US) brokerage trading XRP due to American restrictions..Version: 4.15.4
✓ Unreliable do not useCustomer support doesn’t want to help you so they just send you in circles. Deposited before the crypto drop. Then when I tried to withdraw I was forwarded to a 2 step authentication which didn’t work. Contact the support for help and they just sent me round in circles and not sorting it out so I lost my money because my crypto was stuck in the account while the price was dropping Don’t you this app if you don’t want to lose money.Version: 4.45.1
✓ Really bad serviceI sign up for uphold, and 2 days afterwards, I was not able to transfer 500£. And they put under review my account, and lock the funds. At any other regulated bank institution they do provide security while providing flexibility and freedom of use. I have used different online banks, all regulated by the uk regulator and they provided an excellent service for the customers, while making sure to keep the funds secure..Version: 4.80.1
✓ So expensive!!!Other than the pain of not being able to withdraw your money into an Australian account. To withdraw bit coin worked out to be a 22% fee!! If you are going to use this I’d recommend just putting a very small amount in and checking all the fees. They are extortionate..Version: 4.16.2
✓ Transaction ratesThis app is good except for a few things. 1 to move ANY crypto currency you pay an extremely high rate, (10%-40%) (with ETH) and makes it impossible to move with the user losing a huge % of their purchase to transaction fees, another one is when selling crypto you must have your bank account set up through a wire transfer making it more difficult to sell. If you are ok with random and questionable rates for moving your crypto off the exchange and happy to receive your earnings via wire transfer this app is for you..Version: 4.15.28
✓ Terrible for Canadians.This app is terrible for Canadians. You can’t withdraw to a Canadian bank account. The fees are super high to transfer between crypto and it’s getting more expensive. I hate the two factor authentication and the required use of an Authenticator app. I would rather a code directly to my phone. If I didn’t need this to play coin hunt world I would get rid of it. Avoid this wallet if you can..Version: 4.18.0
✓ By far the worst walletThis wallet is outdated , behind the times as well as difficult to navigate Brave should move on to a better platform. All the address I want to send my coins to are working properly and used daily , but uphold says they are not in the right format It seems they want to monopolize the brave bat tokens . If you are not a Brave browser user stay away ... far away from this wallet *** Edit *** after many responses back and forth with “support” they closed my account and are keeping my coins . Not your keys not your coins !!! Very centralized and controlling with the mind set of us vs them !.Version: 4.52.0
✓ This app is truely terrible.Like how can u even make it that hard to use!?!?.Version: 4.15.33
✓ HorribleThis app is useless. Doesn’t let me register my card. It also only lets you buy if you are above 18. Utterly Useless..Version: 4.67.0
✓ Linking a credit cardMy card was linked fine then stopped working i removed it and tried to readd it but it kept saying credit card could not be linked 2. Why is that u cant cash out from the coins and leave it in your buying power? 3. Average price is not shown clearly.Version: 4.15.21
✓ BAD BAD BADPlease don’t use this app, apps like Binance and kucoin 1000x better than this garbage app.Version: 4.20.2
✓ ScamWon’t let me buy sell nothing, I have funds and it never lets me do anything, find a better platform.Version: 4.15.23
✓ Thieves!!Do NOT use Uphold. After reading the reviews it looks like I’m not the only person Uphold has scammed money from. Wish I had read them BEFORE investing money on their exchange. Their customer service is non-existent, and they slip extra money into their fees on top of every transaction even though they say they don’t. The final straw was that I tried to buy $1020 dollars of ADA almost a week ago. It went through as intended and I thought everything was fine. A couple days later I noticed a deposit hit my account for 990. It was my money that I had invested that they returned after skimming 30 dollars off the top. No explanation why, or what they were even charging me for. I’ve been trying to communicate with them since then, and have gotten ZERO RESPONSE from them. I’m moving my XRP and ZIL to another exchange, and if you haven’t downloaded UPHOLD yet, then don’t. They will scam you and since they aren’t even based out of the US, they don’t think there are repercussions for STEALING from people..Version: 4.15.14
✓ DOUBLE CHARGESI’ve been using uphold for over six months now, and only use them because they have xrp. I’ve bought XRP about every two weeks, accumulating thousands of tokens. Last week I bought into 4 different alt coins to grow some other positions hedged by my xrp. It charged my twice for each of those four transactions which overdrew my checking account and resulted in me getting $200 in banking fees on top of all that. Uphold won’t take the time to look at my case still so I’ve had to cash out some of my positions at a loss just to avoid more bank fees. I’ve been told by uphold they’re looking into it ASAP five different times. They aren’t professional, they aren’t organized, and they don’t let you withdraw tokens to another wallet for like 3 months. If you’re looking to trade crypto or invest, I strongly recommend using somewhere else..Version: 4.16.5
✓ Uphold is an organized mess- Total chaosUphold greatly lacks Configuration Management and has no Conduct of Operations. Uphold touts and has all the right wording to make you believe that this is a well oiled operating company. But unfortunately, it operates as if there is only one person doing all the work where it normally takes several efficient working professionals to successfully accomplish many transactions for customers. My personal experience has been absolutely horrendous with just the second deposit which locked up my account for four (4) months and then placed my account under some sort of review. The review lasted another three (3) months. Then the Uphold review determined that my account needed to be closed and then uphold would refund my money back to my bank account. It is now going on two months and my funds still have not been transferred. Believe me I have been emailing customer support asking when my funds will be deposited. Uphold has consolidated all 30 of my emails under one (1) trouble ticket number and is under some review. Sooooooo, if you enjoy this type of nonsensical business practice then go for it. Don’t say you were not warned!.Version: 4.17.6
✓ TerribleOne of the most confusing wallets out there! The UI is very confusing. I had to google how to send to external wallets. I’ve never had to do that with another wallet. It’s always so easy and obvious. It’s like they tried to make it a game. But this is money. Just make it easy and obvious. Don’t try to make it fancy and complicated just to show off. Make it simple and easy to use. I wish I didn’t have to use this app at all but my payouts from another dapp come here automatically so I’m stuck with it for now. Don’t use this app if you can help it.Version: 4.23.1
✓ Do not get if you live in AustraliaYou can not withdraw your money!.Version: 4.81.0
✓ Untrustworthy CompanyAt first I really liked Uphold, but apparently I messed up by purchasing bitcoin because soon after my account was placed on hold and required my driver’s license and selfie. The problem is that once I uploaded my DL I didn’t get any information about my account until I emailed them. I was told I’d get a response in two hours and it’s been over a week. I have since then sent two more emails with no response. I sent my last email today asking for my funds and I’m not sure they’ll even see it. I think if something as serious as account security is ignored by Uphold, as well as having customer service requests ignored, it cannot be deemed as trustworthy. Simply google “Uphold account on hold” and you’ll see many people are in a similar situation. Reddit is also a good place to see that accounts on hold is a common occurrence. Uphold is BBB accredited, so I will be reporting them to the BBB and suggest others in this situation to do the same. My suggestion is to find another company to work with..Version: 4.28.1
✓ Very frustrating to use!There are better options out there! This app makes everything more difficult and asks way too many personal questions! It’s none of your business how I make my money!.Version: 5.13.2
✓ Shocking AppRound and round in circles, trying to verify this and verify that, customer support don’t seem to know what the hell is going on. Sent proof of address via link in email sent and now they email to say I haven’t responded! Getting really frustrated and trying to justify is it worth using this company, if I can’t get signed up, will They handle my money ?.Version: 4.28.0
✓ I can’t make any transactions!This is the worst crypto app I have ever used! I can’t make any purchases to buy crypto currency no matter what card I use and I have plenty off money. Every transaction gets declined I’m super angry. I’ve also contacted my bank cards and it’s not a problem on their end. There is no phone number to call for assistance and tech support is a joke. So I’ve waited 2 weeks so far for someone to pick up my ticket but it looks like I’m not the only person with the same problem , if this goes continues all the way into March I’m going to seek legal action against them. I can’t even wrap my head around how you can run a business without a way to service your customers properly. I’m extremely angry about this and I hope this review gets the message through to them so they won’t be facing a class action law suite. I’m not making an empty threat I need to get my money off of this app and put into a company that is competent in helping there customers invest..Version: 4.15.7
✓ Avoid! ScamThey are a scam. Let you deposit money without verification. Then can’t verify you when you want to get it out..Version: 4.15.9
✓ DO NOT USE ! THEY SCAM PEOPLEUphold is one big scam dressed up like a legit digital trading hub. Depositing money into uphold is as easy as entering your debit card information while withdrawing money is almost impossible. You’re required to link your bank account information similar to other crypto apps but upon successful log in/link, they deny the verification process without telling you why. You can take it up with their bang up support team that consist of bots ready to respond with automated messages and copy and pasted responses. I’ve been dealing with this issue for over a week now and they’ve just stopped responding all together. My money is currently being held by a team of scam artist who legit just won’t answer me anymore. Do yourself a favor and avoid this app at all cost. Also, look up their rating with the Better Business Bureau. It’s horrendous. There are an endless amount of comments that accurately depict the true nature of this company. You can find similar reviews on Reddit and the App Store review section also..Version: 4.50.1
✓ Uphold: Additional Fees that don’t require approval upon retrieval?I’ve recently started using the uphold app and I’ve notice my bank account draining, I am left with $7.00. There is money going out of my bank account, into Uphold and it has not been authorized by me, nor was I aware of any additional fees or charges to look out for. It also doesn’t show these transactions in the “Activity” section of the app. I am not sure where to go to address this issue but I NEED assistance in sorting this matter out ASAP! Thank you. Ticket #: 1272535.Version: 4.15.21
✓ Can’t make an accountAs soon as I’m putting details to create account and I press next it says something went wrong and I can’t go past that window, any solutions please? I’ve checked the agreement box..Version: 4.18.0
✓ STILL Unable to access my accountI’ve been trying to access my account for some time now (since I didn’t sign the W-2 in time) and I STILL haven’t been able to get Uphold to let me back in to my account. I’m willing to sign whatever they want (I just didn’t get the chance to sign the W-2 thing or whatever it was before their deadline) and now I STILL haven’t been able to access my account. I’ve asked support through what feels like ENDLESS emails back and forth and I still can’t get back into my account. I got emails saying try this and try that but nothing worked and I still can’t get back in and they won’t let me create a new account. I don’t get it. I figured Uphold wants more customers and they would try and keep their customers. I want to use Uphold so I can purchase XRP but it is to no avail. I’m pretty much done now. Nothing I’ve tried through good faith effort worked so far. Uphold, what’s up?!?.Version: 4.91.0
✓ Issue resolvedThanks Uphold for finally getting this issue resoved..Version: 4.15.4
✓ I had to report them to FNRAI recently had to report uphold to FNRA. Their business is shady! I transferred $500 from my fidelity account to uphold, then bought some cardano with it. Days later, uphold sold me out of that position because they said that money never came! I called fidelity, they confirmed that the money was successfully transferred. I emailed customer support, it took them a freaking week to reply! Then they gave me a generic answer. They said my bank canceled the transfer. That’s not true! Fidelity confirmed that it went through and I even have documents to prove it. Now uphold ignores all my email. Go on Instagram, Reddit, any other forums, and review platforms and you will see people have been robbed of thousands of dollars, this is not an isolated case. I’ve filed a complaint to FNRA, and will contact my friends at the consumer investigative unit at nbc. We need to come together and fight for what’s right! Shame on you uphold..Version: 4.15.29
✓ Promoting XPR through email to new comers.Please do not shill out non-financial advice telling people to buy “po0”coins through your network. Specially telling new doge buyer that the next logical move is to buy XRP. How you you guys get payed? Be responsible tell your users to go research new coins, but just spam your agenda. Sad..Version: 4.15.29
✓ App crashes whenever slightly over average usage occursReally disappointing to see an app with such potential be ruined by constant crashing servers whenever an event takes place regarding crypto. I’ve had to resort to going elsewhere as it’s not acceptable to not have access to my account for hours when there’s higher traffic than usual. Poor issue to still not have resolved after years..Version: 5.1.1
✓ Price not showing properSo I’ve been using uphold since January 2021 and I’ve invested in couple of cryptos through this, but the prices on here does not show the same as prices on binance or Coinbase, it shows the price less for each crypto, for example dogecoin on binance shows £0.27 right now and on uphold it shows £0.19? Uphold please explain?.Version: 4.15.23
✓ Absolutely horrible withdrawal systemI got this app by recommendation and deposited some money. It took about 1 minute to put my money in. I decided a few days later that I wanted to take my money out. The process to take my own money out of my own account was a 30-minute grueling 7 step process. I wish I was joking. They required my fricking social security number, then sent me a verification text that didn’t work 20 times, then they asked for my bank account information, then they asked for my drivers license and a selfie, then they required a verification email that didn’t work 20 times again, then they required that I downloaded a verification app. Why? Why? This is absolutely horrible. Please do not put your hard earned money into this app, it is evil and wants to steal everything from you by tiring you out to where you don’t even have the energy to take your own money out of the app. Good day..Version: 4.15.33
✓ Worst walletNever get this crap there are much better wallets out there.Version: 4.77.0
✓ THEY STOLEN MY MONEYIf I could zero stars I would, DO NOT TRUST THIS EXCHANGE. After being a loyal customer for four years they arbitrarily closed my account with NO REASON GIVEN. I have been unable to remove significant funds and having took part in an airdrop, trusting uphold to be a safe custodian of my funds, they have denied to come to any arrangement where I can get my rightful and lawful funds. The company has refused to help me in this matter and essentially stolen a significant sum of money from me. DO NOT USE THIS EXCHANGE..Version: 4.77.0
✓ Wouldn’t even give it one starThere is absolutely no guidance on the app! And the customer support is robotic! Just keeps telling you to do the things you have already done… EVERYBODY Listen!! via this app you can only send money to it you can’t receive it! They act like there is a possibility by ‘following they’re instructions’, I have followed the instruction to the T.. iv had help from others also following the instructions to the T…. It is a full on, daylight robbery app!!.Version: 4.91.0
✓ Transaction failedMy transaction came through today as failed after I tried to exchange one token for another, I think it could be the update they had which I downloaded today but still I do not expect this from a crypto exchange i continuously back and stick up for!.Version: 4.15.9
✓ Prepare to lose a ton of money I would rate this a 0 if I couldThe customer service does not respond to your request or respond to any questions that you have also when you withdrawal funds from the crypto account expect to pay a ton of fees..Do you lose about three cents per coin , then you lose a huge amount of money on their bloated exchange rate and finally when they do make a Deposit into your bank account expect to lose another 30$ oh and one other thing is I was also charged 78 crypto.Version: 4.15.22
✓ Potential Scam / Horrible Customer ServiceAfter taking users money and allowing them to “trade” crypto for several days, the company places the account on “hold for review” This last and indefinite amount of time, with no one explanation, ability to contact anyone, but they will allow you to keep giving more money you just can’t move you coins or money. There is no customer service department, the phone number is a voice mail box, and just and all around run around. Apple needs to really look into this company and decide if it should be on the App Store. Google “Uphold Scam” this is not and I uncommon story. I will be sending complaints to the SEC and BBB about using company next. Never thought I buy a scam app on Apples App Store…oh well there is a first for everything After reading all of the reviews how is this app still here. I am going to find a way to reach out to Apple… this App needs to be removed..Version: 4.15.28
✓ HorribleIf I could give negative stars I would. My husband has been trying for over a week now to withdraw his funds from DOGE but cant. He has submitted several tickets on the issue with the exact same response each time that did not help the issue. DO NOT use a card only. Our bank is not listed so he had used his card. They took our money just fine, but we cannot get it back without a linked bank account. They say they’re not a scam but they won’t give us our money back?!?.Version: 4.15.28
✓ Never answer to request#1285608 #127783 #1277768 Cannot withdraw to my bank, cannot withdraw to my another crypto wallet, cannot get a reply..Version: 4.15.22
✓ Was misled about uphold.I was told by a friend and when I signed up by UPHOLD themselves that I could deposit whatever I wanted to uphold but I would not be able to withdraw anything before verifying my identity. I’m currently replacing a lost ID so for my particular situation this was perfect, I could invest in my favorite cryptos and since I’m holding them there’s no need to withdraw or send them to a wallet yet so my verification could wait. I invested 400 dollars or so over a month and everything went smooth. That is until I reached whatever invisible limit they set, because now when this giant crypto dip happened and I wanted to buy way more, I’m not allowed to buy anything without verifying my account? Not withdraw, just trying to invest. And now the markets bouncing back and I missed an opportunity then as well as still not being able to invest now. Very disappointed with the service. Had I known I would be limited on what I could buy unverified I wouldn’t have bothered to trade with uphold..Version: 4.29.0
✓ So badSomeone toke my some coins.Version: 4.18.0
✓ Ridiculous FeesPaying $15 - $20 to transfer funds should be illegal. Even with the fluctuations with crypto prices you shouldn’t have to pay more in transfer fees than the funds you’re transferring..Version: 4.15.29
✓ WowOn May the 19th, Uphold responded to a review and said that they are trying to allow bank connectivity and withdrawals. It’s been nearly 3/4 of a year and no change has occurred. Don’t get the app, Don’t invest, There’s no way of exchanging your investment back into real money into your own account. 😐.Version: 4.15.4
✓ Never have had a good experience.I have used uphold for 2 years now, I am fully aware of all their changes to the services, in which they seem to like to change ‘willy-nilly’ for users and cause restrictions to your account. I have used various debits/credits in the past and never got restricted from purchases. However, I get a 3d secure message on the app that shows a blank message and does not seem to access my bank or send a notification. I believe they are running a scam. They have card information and these cards work. They send me emails saying my bank has declined this card yet, there is no proof in my bank account that these cards were even charged. I have already contacted my bank, I have made foreign transactions before no problem. This is ridiculous. They also have taken over 2 months for me to help access my account and I thought this was terrible service. I have multiple forms of proof of identity to my account and they were ignoring my emails on purpose during bullish runs with crypto and have cost me thousands of dollars already. I am not using this service anymore and I hope everyone stays away. There are better ways to invest in crypto and I see that they are behind the curve on all of them as well. do not waste your time..Version: 4.27.0
✓ Uphold holds your money hostageI’ve broken no terms of service and after transferring some bitcoin to a friend they have locked my account with no way to withdraw funds. The only contact i’ve had for over 1 week is through an AI. They will not contact you and they do not care. Do NOT use this service otherwise they will hold your money hostage with no reason. I do not trust this service and simply wish to withdraw my crypto to a wallet I trust and they are impossible to get a response from. Do not touch this service, they WILL LOCK YOUR ACCOUNT WITH NO VALID REASON AND HOLD YOUR CRYPTO HOSTAGE! Do not trust this shady organization with your crypto. I would vote 0 stars if i could. I just want to get my crypto out and its a massive headache..Version: 5.2.1
✓ Poorly run companyUPDATE: In response to the developer, my open tickets are 1034977 & 1105533. I don’t like how this company is run. It takes weeks upon weeks for customer service to respond to inquiries. I have two tickets open, one that was about transferring money into Uphold. That has gone unanswered for 3 weeks. The second ticket is for closing my account. The response from the developer here is to create a ticket if there is a problem, but nobody there deals with the tickets..Version: 4.15.9
✓ Wont suggest anyoneToo expensive fees. Had 75$ worth crypto wanting to transfer to another account asking 40$ in fees to transfer..Version: 4.21.2
✓ ServiceThis app is great and all, a lot of people I know use this, so I can only rate them based off of my personal experience. I have had the app now for some time and have completed all the necessary steps for a full active account. I have a good amount of money into the app yet I have been locked (under review) for over a month now with no way to pull out any funds. I have reached out to there team multiple times regarding this issue. They did get back to me just saying they are “working on the issue” a couple weeks ago. I have followed up but still have not heard any response from the team. I understand crypto is going crazy right and demand is high. But I feel like communication/ problem solving could be better since people are pumping their money into this app with. I way to retrieve it..Version: 4.15.29
✓ Poor, very poor customer service!Signed up for this service through the Brave Browser...unfortunately during the sign up process I entered my DOB incorrectly as I am in the UK and the form was in US format (easy mistake). This put my application on hold and despite contacting support I am still over 3 weeks later without a functioning account, I run a business and I certainly wouldn’t have any customers left if I made them wait this long before I resolved a simple issue. Clearly they don’t need my business, which is a particularly bad model if that’s the case, so I’ve dumped both their services and ergo the Brave Browser and gone back to their competition..Version: 4.13.5
✓ Very disappointedI started using Uphold less than 2 months ago and at first things were fine. I used my bank account to transfer funds to Uphold and would then transfer the funds to another wallet. AFTER I did a transfer they introduced a 65 day waiting period where I would not be allowed to transfer the funds I had prior to this new policy. Very mad about this and had I known about the 65 day waiting period, I never would have done it. I spoke to support and they told me to use a debit card for immediate transfers. So ok I used a debit card for my next purchase- a few hours later I tried sending it to my wallet- did not work it said I was still in the waiting period from the previous transfer and had to wait 20+ more days. I spoke to support- they said it would take 24 hours. 24 hours went by and I still had the same problem. Spoke to support again. They told me there was a few of about $2 so to transfer $2 less. I tried that and I STILL HAVE THE SAME PROBLEM. My funds are not available..Version: 4.12.1
✓ I’ve been using it for a while and now having problemsI’ve been using it for a awhile and now when I press transact the whole screen turns black and there’s nothing on my screen. Update. Got a response on here asking to report on their link and it comes up with 100 different options 😂😂 just send me an email and I’ll forward you a screen record.Version: 4.15.29
✓ Don’t use if you are in canadaCannot withdraw money to card or to my Canadian bank. Tried to contact customer service and they were no help. Basically saying only way to transfer is to an American bank..Version: 4.20.2
✓ Don’t downloadI tried to cash out on the 29th of April and haven’t received anything yet and it’s may 5th now. I’ve tried reaching out and nobody gets back to me. I’d like to know where my money I put in went. Not only did you turn my $60 that I was cashing out into $18 but now you won’t even send me my $18. Petty.Version: 4.15.28
✓ Ridiculous fee35$ to withdraw matic tokens??? You gotta be kidding me. The network fees on Matic are normally less than 0,10$. Really scammy wallet..Version: 4.30.0
✓ Horrible.Doesn’t prompt for a “liveness” selfie check on withdrawals and you can’t make any withdraws without taking a selfie, totally stupid. Have spent 2 weeks already trying to get answers from support, and they don’t know why it doesn’t work. Can’t withdrawal from the app or on the desktop browser. Terrible support, I’d avoid this like the plague.Version: 4.66.2
✓ This is a scamThey will take your money, but they won’t give it back when you sell. You also cannot send your coin to another wallet..Version: 4.15.28
✓ Customer Service is the worst Ive ever experiencedI moved in May and changed my billing address at that time. Seems simple enough, but Uphold does not permit you to change ur billing address in their system only they can do that. Their customer service representative’s have no power to do anything (this isn’t a joke) All they can do is open a ticket. Ive had over 12 tickets since May for the same problem. They also limit the amount of times you can add the same credit card to your account which doesn’t sound bad unless their universal fix for billing issues is to tell you to delete your cards so your account doesn’t get an error when it resets the billing address. They never told me the limit was 3 even after I complained I had done it twice before. Even though I have access to my account and unless ticket submissions they still tell me I have to verify my billing address each time. Your experience will go something like this: Customer service rep conversation (CSR) Email Identity verification (EIV) They close ticket with nothing fixed without consent (CT) CSR + 1 day + CSR +EIV + CSR +CSR +1day + CSR + 2 weeks then CT Either you will experience this order of events above or the order of events below. CSR + 2 weeks then CSR + 2 days +EIV then 1 week then CT Each time this happens they won’t fix any issues.Version: 4.74.0
✓ Terrible walletI don't even know where to start. Everything is bad about it. I can't wait for Gemini to replace it for brave browser..Version: 4.28.1
🙂 Uphold: Buy BTC, ETH and 260+ Positive Reviews
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⛔ Uphold: Buy BTC, ETH and 260+ Problems
