TheCut: #1 Barber Booking App Negative Reviews

TheCut: #1 Barber Booking App App Complaints & User Negative Comments 2024

TheCut: #1 Barber Booking App app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using TheCut: #1 Barber Booking App? Can you share your negative thoughts about thecut: #1 barber booking app?

TheCut: #1 Barber Booking App for Negative User Reviews

✓ Crashes with photo uploads and unable to mass text my link.The two most important features of the app don’t seem to work correctly. The app crashes when trying to search for photos to upload, it only works if the photo is one of the first few in my album. Meaning I have to take screenshots of pics and then delete them after I upload them. Second, you are unable to send your link to multiple people without sending a group text to everyone. Support told me to turn off certain features on my phone, which I don’t want to do for just this purpose. It should be the other way around. I’ve seen this feature on other apps that aren’t as intricate as this one so I know it’s doable and not very hard to accomplish. Looks like app development has halted and they’re happy with it as is. Finally, I waited several days for mobile pay verification just for it to be suspended before it was approved. With all of the fees associated with it and the authorization process for clients, it actually doesn’t matter to me that much as I didn’t intend on using it anyway. I wanted to use it only for the cancellation and no-show policy, or to at least test it out. I’ll give the app another few weeks to see if it’s worth it, or if I should pay a little more to actually be able to use the features that I need. Currently an “oversell” and disappointment..BarberGangVersion: 1.13.5

✓ Clients having trouble downloading the app and bookingI want to give this app 5 stars! I really like the platform. My favorite part is that clients who use TheCut app can search barbers in a specific city or area and I’ve gotten a lot of my clientele from just that! I also like the fact that I can post my work for people to see and judge if they want to come to me or not! That’s dope! However, too many of clients are having issues with either downloading the app and/or being able to book after downloading it. It freezes and won’t let them book for some reason. Not sure what that’s all about but I’ve lost a couple clients due to that issue so please please PLEASE! FIX IT! Also, the app glitches really bad when I’m trying to upload photos of cuts. It will only let me scroll so far back into pictures and then a lot of the times the app will crash and kick me out!.ATHOMP0912Version: 1.22.2

✓ Too much FRAUDBeware and vet the business before making appointments . These service apps that collect money before the service make it too easy for fraudulent business. I have tried to book appointments twice with two different barbers. One occasion the barber posted a public known barbershop address. He sent a text 30 minutes prior to my appointment to confirm w/a different address which was a residential address. TG I googled the address first and did not go. This is type of behavior is extremely dangerous and could get people hurt. There are many fake business on here posting as real business collecting money. Once you arrive at the location there is no barber shop. It’s ridiculous and fraudulent. Do not input your credit card information . Always call and speak to someone before and google the address before arriving..HarlemMami42LongVersion: 1.16.0

✓ Do better pleaseIt took me a while to write this review because I was angry so I took a while to relax. I was a user of the cut since about 2020 and it served it purpose for a while but I started experiencing problems with younger clients scamming and using peoples information to book appointments where I have no control of this. The cut app should provide protection from things like this but they don’t. They hold the babe accountable like we do bad business like that. I was have issues where people where getting haircuts and saying they didn’t authorize those services so instead of the cut reaching out to me the just refunded them at my expense then when I told them that they took quite a few days to email me back and told me just block the client it happened again I guess they blocked my account so now I lost out on all the clients I had on the cut I lost out on all the money from haircuts that clients paid for and said they where charged I never received any compensation in closing I learned a valuable lesson I need to create my own booking app the cut NEEDS barbers the barber don’t NEED the cut and they clearly don’t respect that fact customer service is also terrible..HannblendsVersion: 1.11.2

✓ Great app 👍🏽👍🏽 but not worth the Fee (to me)I was using the app for years until the new monthly fee and increased transaction percentage... The app has many features to use but in reality they aren’t necessarily needed nor do I have time to use in between clients for me as a barber on a normal/busy day Thus the monthly fee is mainly for clients to book w/me 24/7 ... & I decided that alone wasn’t worth it And now since I stopped using the app , the Cut is only showing my clients (100+) that I am no longer available... indefinitely .... & apparently they never received my Blast to inform all of them on my new booking methods Thus now the App is now sending all of my clients to a barber in my shop/any else close that still is paying for the app I guess this is their promotional feature in work I’m disappointed and will not be paying for service **** But the quality of the App and the features it offers is 👍🏽👍🏽 if you take notes on each client and write down your order of operations on each person This app will be good for you If you work in a high traffic barbershop This app will make the office side of operations easier.Tha DeviniteVersion: 1.6.2

✓ The cut support gave up on my businessSomeone that booked me for the first time linked a suspicious card. They disabled me (the barber) from using the account or communicating with me. However, they left the account running for clients to book. I lost full control of the account and can’t access any money or change any information on the account. I requested it deleted via email several times for about a week. The cut support has yet to even respond with a solution. I was a major supporter of the app, even from when they were going shop to shop in 2018 promoting it. I can probably understand why it is disabled but I don’t understand the point of leaving the account running and all of my information up. That causes chaos and real life confusion in my shop. Even though I strongly believe I shouldn’t be held responsible for a client’s suspicious payment, I just don’t see how in any way The Cut app think it is acceptable to let clients still book an account that I can’t access & not give me a proper response or solution for such a long enough period of time. I’m all out of options and very inconvenienced.#1SupporteruntilVersion: 1.12.2

✓ Functionally good…butNow I’m getting 3rd pay ads from sponsors. Like perfume and jewellery. The app offers no way to customize notifications so you have to disable notifications entirely. Otherwise it was a game changer for booking freelance barbers..JGLM31Version: 1.15.0

✓ The cut gave me the run around until that promotion was over lolIt’s funny how I haven’t been able to sign in to my account to take advantage of the cyber week promotion but not that it’s all over and I have to pay full price I bet I can sign in now, it was all to keep from honoring that promotion, but I was reaching out all that time sending screenshots and all with no response until that promotion was over then magically I get a response isn’t that convenient for you, then this is what you’ll tell me we never receive any messages blah blah blah but Watch I bet I can go sign in just fine now that cyber week deal is over watch this is why you don’t have a number so u can drag out our problems instead of getting timely help then u can oh sorry but it’s to late to take advantage of that promotion, but you guys never responded in time the cut makes all the mistakes the barbers pays the price. They played dumb and made sure I didn’t get that cyber week promotion was false advertisement locked me out of my accounts until it was over.MadlividVersion: 1.15.0

✓ Good start of an app, but needs an updateUsed this app about a year or two ago to try to find a new barber in my area. Ended up at a barber college and got a subpar cut from a novice. Wasn’t upset about it, but there’s no way to identify anyone’s experience level, unless they include that in their brief bio. A way of filtering out barbers (residential, mobile, etc..) could be implemented. Further filters to help narrow down searches, and streamline the process would be helpful (whether they have private rooms/suites, or work in an open environment), and requiring the barber to post a picture of the storefront as well as interior and their work space, would make the app more convenient. The store front and interior pictures would need to be in a separate section so the work pictures wouldn’t push them to the bottom. Another minor detail, allowing the barber to post more than on picture of themself, as well as making the profile images. We’re in a day and age, where we have to rely heavily on technology to book appointments, so more easily accessible and readily available information would help this app go a long way.SRTate1989Version: 1.6.11

✓ Barber ReviewThis app is…. Ok…. Good for scheduling appointments. I have more than 15 5 star reviews, but not once have I received any clientele from the app itself. I can’t edit appointments when clients need to change times or services. Having to cancel and rebook is annoying, and when I brought the issue up to customer service , all the could say is that it’s under construction…. ( no definite date or solution) I also would like to have a cancellation policy without having to forcibly charge a client through the app. I use many platforms of payment and sticking to one isn’t realistic. For an app that charges 20 a month to use, sure doesn’t have the features to support that amount. I highly recommend either looking elsewhere or wait till TheCut App gets their software figured out. Do better than you are “TheCut App”..CHAVO THE BARBERVersion: 1.14.0

✓ Nice look only as good as the barbersI was referred to this app. Decided to finally use it. It is not client friendly meaning that all the app functions are barber sided. I happened to choose a barber with 5 stars who was late to the appointment and was giving me the “im 5 mins away” treatment. Doesnt feel good when you have already tipped in the app, trying to do right. There are times i freak out in advance so I reached out to the team behind the app to figure out what my options were with a barber who was wasting my time. The response I got was a canned response and only came after I confronted the barber on my own asking not to be charged and the appointment be cancelled. The agent informed me that the charge was voided while explaining to a retail manager in 2023 what an authorization on a card entails. This app doesn’t serve as a filter and with the barber having 5 stars I have no way of knowing in advance how people truly operate. Unless all barbers are vetted or there is a more efficient real time way of getting support in a bad deal, this app is a no for me. I found a new barber by word of mouth. Didn't need the app except to tell someone it was bad to get the right plug..Cj1023Version: 1.21.0

✓ Poor Communication . Slow glitchingApp is decent but very slow & lags behind. I always have to update the app. It glitches then log you out of your account. I have had multiple clients come to their service expecting a “Voucher”for a free service . It Does NOT SHOW ME, ON MY END THAT MY CLIENTS HAVE A VOUCHER ON THEIR SERVICE. It just SHOWS UP AS REGULAR SERVICE WITH SERVICE PRICE THAT IS DUE , BUT MY CLIENTS SHOW A VOUCHER ON THEIR PHONE AND NOT MINES WHICH IS UNACCEPTABLE. I even turned off the option to receive vouchers after accumulating so many haircuts and it still keep giving out free vouchers like What app just hands out vouchers and have people expecting their getting free services. EXTREME POOR COMMUNICATION WITH THE APP CUSTOMER SERVICE. They are really slow at responding to questions like payment transactions and overall slow to respond they take up to 4-5 business days before you get a respond . Really need to fix this issue. I might just go back to booksy..TKdaBarberVersion: 1.34.0

✓ Terrible customer service no one responds to emails and there’s no number to callSo I have been doing business with this company for over two years I have pay my monthly subscription every month and I also have direct mobile pay on my account for two years never had a problem two months ago my account was suspended i have messaged them and ask them why! Never got a message back and now they’re telling me my account is suspended indefinitely because of certain activity and no one is giving me an explanation on why I have emailed them 20 different times I can’t even get my money out of my account because of this company has suspended my account and they won’t even give me an explanationSo how do you communicate with a company that doesn’t respond to your emails and doesn’t have a contact number when dealing with your card information.Donell HamiltonVersion: 1.15.0

✓ Site is cool, but...I find that apps like the Cut are cool, but there are several loopholes that create a poor experience for the customer. First, I had a barber who recently had me book an appointment that he neglected to confirm via the system, although he confirmed the appointment in our chat. He double-booked and despite my having arrived for my appointment on time, he pushed me off on a barber whose work I had never seen, who gave me one of the worst cuts of my life. I sent him a bot afterwards to voice my complaints and he declined the original appointment, which wouldn’t allow me to tell this story. I also find that this site is a bit of a catch-all, which is pretty terrible for the customer. Some of these barbers have 5star ratings when they provide 1-2star work, which does not make for a pleasant experience for customers. I’m likely not going to use the app again since each time I’ve chosen a barber through the app, I get less than what I am paying for..Atl-BankheadVersion: 1.6.0

✓ Mid AppThis app is good for keeping up with your appointments and getting your name out there. You can personalize your booth however you like. But this app is not user friendly. When I tried to upgrade to Pro, I had to search on google to see how to upgrade and it didnt let me upgrade through the app. That was a big inconvenience and you can’t edit your personal information which is a major inconvenience. This was the difference from being able to accept payments through the app or exchange currency in the shop itself. I couldn’t edit my personal information which made them unable to verify my information in order to use the mobile pay feature..Idk4531974Version: 1.11.1

✓ New Monthly fee for barbersI love this app been using it since day one.. I got a personal invitation packet mailed to the barbershop were I work and I signed up because I felt like it was the only booking app just for barbers But recently “the cut app” has been charging $20 a month fee. Even though $20 bucks is not a lot. I have a strict business budget that I spent on supplies, rent, and etc. and it kinda throws off my budget.. And understand that this business and they have expenses as well. I feel that instead of charging the barbers, get sponsorship/advertisements from others company’s that want to post there ads on the cut app... similar to how u go on google or Facebook and u see advertisements from different companies.Jay the philly barberVersion: 1.6.2

✓ Scam appDownloaded this during the middle of the COVID-19 shutdown and when barbers started opening up I thought this might be a nice time to find a local barber. I entered my cc info and made a profile and found one really close. Set up a time thru the schedule section and the barber listed pay upfront (should have known at this point) and drove to the appointment. I had spoken to someone on the phone before. When I arrived at a nowhere destination I called to no answer but got a rude text back and an explanation they were out of state, not yet moved here, tough luck. I called my bank and luckily they stopped the payment but I’m looking the app has no contact number only an email to email issues about (red flag #5000) I did so telling them I had been scammed immediately and received an email telling me they would remove my account and contact me once that was complete. Still have heard nothing back. The app itself could be legit but any business that has no contact phone number or customer service beyond an email...lesson learned. Stay away from this app, use google search for barbers near you. Still waiting to hear back from the app email support...Regret this 100%.KnedeeVersion: 1.6.11

✓ One thing missingReally liked your app. The one thing that’s missing is the ability to edit appointments. Example if someone books for a haircut and then decides they only want a shapeup, because sometimes clients change their mind. I can’t edit that appointment to reflect the change. I have to cancel the appointment and book another one, which is irritating. It would really nice to be able to edit services and price in the appointment. I occasionally give discounts from time to time and I’d like to be able to adjust the price. I don’t want to have to create a new appointment or a new service for it. Not having that flexibility is a big thing for me. I’d love to comeback, hopefully after those are updated..Unique TEKNIQUEVersion: 1.9.1

✓ Great start to the app but needs workI started to use this app recently and Pay $20 a month for the Pro package. There are some things that need integrated into the use on the barber side. It would be nice if when we are putting in an appointment, we could pull from a list other than our contacts. I don’t save everyone to my contact list on my phone. Also, We should be able to import our contacts that we do have saved, into the app. It’s not completely user friendly. I’ll give it time. Hopefully things change soon or I’ll have to go back to the square booking. We should be far more advanced in this app since it’s been used for so long. We can’t even edit appointments without creating a whole new one. Smh.CrysyalaVersion: 1.37.0

✓ Review TheCut appHello developers! I’m not the talkative type so really short and sweet; your app is convenient, but man is it slow to the touch. Your 30 day free trail? Bogus, it was going well until some recent options just failed to continue to work before the trial expiration date. Like your manual appointment log. Also I’ve received at least 5 5* reviews and no new clients via TheCut app. Also more clients of mine are experiencing booking issues. Your app at this point is a lagging, malfunctioning appointment book. It’s been a few days now and I’ve reached out to your “support” team. Still haven’t gotten a response. My friend hyped this app up before I finally downloaded it via TheCut app referral and he nor I have received any new account credit for anything. I guess this wasn’t short and sweet..Eli The BarberVersion: 1.9.3

TheCut: #1 Barber Booking App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact TheCut: #1 Barber Booking App.