HoneyBook - Small Business CRM Negative Reviews

HoneyBook - Small Business CRM App Complaints & User Negative Comments 2024

HoneyBook - Small Business CRM app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using HoneyBook - Small Business CRM? Can you share your negative thoughts about honeybook - small business crm?

HoneyBook - Small Business CRM for Negative User Reviews

✓ Can’t log inMaybe this app is great, but I can’t even log in. It’s just an endless loop. I log in and it just takes me back to the log in page..Loyal pubg fan 1747392947Version: 1.9.13

✓ Slow and buggyDesktop will save you time and frustration. Good for keeping an eye on stats but not invoicing or updating customer info or project time log.BdhirnbrbsufigVersion: 1.13.36

✓ App keeps crashingThe app was working so well for a month or so, then it randomly logged me out and won’t log me back in (still works on desktop). When I go to reset password the whole app crashes.Ugh1556Version: 1.9.60

✓ Good but missing some thingsI used HoneyBook for 3 years and have now switched to another platform. The reason I chose to end my subscription with them was on the financial side they didn’t provide enough reports and break downs for tax. My accountant also found it made doing my taxes difficult. There is also no way for an accountant to log into HoneyBook and have a look at your records without giving them your full log in details. I use Táve now and although it’s not as user friendly as HoneyBook I love its detailed reports and how it breaks down how much I charge and much profit I make from every package etc. I also hated the fact that HoneyBook didn’t give me an option to charge my client the cc card fees. I was paying so much money in fees - with Táve i have the option to charge the fee to my client..Aves1045Version: 1.9.50

✓ No iPad FunctionalityWith all the improvements in iOS in the last few iterations, pretty much all large scale apps have figured out ipad functionality - not so with HoneyBook. It’s like they don’t care, honestly. To be clear - I love the program. The iPhone app is highly functional and not buggy. But sometimes I want to have greater visibility/control and the ipad version of this app just doesn’t cut it. It doesn’t even support split view which is pretty critical when working across apps. I get that I can just use it in safari but then it’s more of a pain to work on a website and also HoneyBook. If they can improve the ipad function I would absolutely give it 5 stars. We’ll see, I suppose..Laurena18Version: 1.14.7

✓ Not as advertisedI love the platform - adhd can cause me to be a bit picking about how an app or site looks aesthetically and honeybook is great! The contract templates are awesome and easy to use. However, I am an owner of a cleaning business and I found a page on honeybook advertising their software as perfect and easy to use for cleaning businesses - this is not correct. This platform is much more useful for web developers or project contractors. The step by step that you must go through each time to book a client, I.e. “creating a project”, “follow up”, “proposal” etc. these are not required steps for booking cleaning clients. It’s especially complicated when considering recurring bookings for regular bi-weekly clients. A simple option to just book a recurring appt in the calendar with notifications/reminders should be available if advertising that your software works for cleaning companies, because currently it does not, it is for freelance type projects, and is too complicated for simple client booking needs..Lex34216547Version: 1.12.25

✓ Unprofessional, shady, the worst platform to useThe app is faulty making it hard to make changes to clients and invoices. They lost payments from clients, then made it extremely difficult for me to get the funds transferred into my account, as it rightfully should’ve been immediately. Shameful company who operate as crooks..LkjsdhiqeuwncdVersion: 1.17.39

✓ Ok but needs still in prototypeHoneybook has been super efficient for automation & streamlining a process but it still has a long way to go for service providers. While there are functionalities within the CRM that allows for certain automations to happen once something is triggered, it still isn’t enough for service-providers who have different workflows. For example, I would like an automation for clients who are scheduled for a consultation so that an email is sent within 2 hours of the end time of the consultation. I also would like for payment to be deposited a lot sooner than 48-72 hours. There should be no reason that an invoice paid on Wednesday is deposited by the following Monday/Tuesday..MsJayNellzVersion: 1.13.11

✓ Needs more workHoneybook is pretty good but it definitely needs more work. When adding the price in the service block (including cents), it doesn't show when you print the sheets or when you download the PDF which is what some clients prefer. Most of us only send estimates by themselves so the service block is missing the project's information as well as the information for contact person, it's so ugly and plain when you send services only without the invoice or contract block. I convinced a lot of people move to honeybook from Joist but that was such a bad mistake, the markup is also missing which is incredible given that they have a "add tip" option in the invoice block. The information section within settings is missing the option to add whatever licenses you own..LilyukaVersion: 1.17.36

✓ Money hassleMy partner and I just started a business and honey book seemed like the one stop shop for CRM. Scheduling, invoicing, everything. We received our first payment and honey book is making it almost impossible to get our money. I’ve done everything correctly. Double and triple checked. Did everything they suggested. And the payment has been failing to hit our account for a full week now. You can chat with customer service but in extreme cases like this you cannot talk to someone over the phone. I do not recommend honey book. Spend the extra money and use any other platform so they do not make getting your money a hassle..Money-theifVersion: 1.11.18

✓ QuestionCan I pay monthly or yearly via my iTunes account and still get the January 50% discount? And if I go the monthly payment way is the 50% off for the full year or jut for the month of January?.TrsjamesVersion: 1.9.29

✓ I concept it greatI like the app because it keeps everything organized in one place for my business. However, reaching the customer service is terrible. They have NO over the phone support and everything is via email when they decided to get back to you no matter how big of a problem your having. When having so many things tied into one app like the day to day running of your business and the finances you really need to talk to an actual person sometimes and they do not have that. It’s pretty terrible. If they had actual customer service for clients this would have been a 5 star rating..Rasheda22Version: 1.17.26

✓ Not a transparent app!!Beware! Before making you aware, before you even set up your bank account, this app automatically allows for clients to pay through HoneyBook, takes off fees, and holds your money until your account it set up. Before you even set up your bank account, and without telling you, they will accept payment from your client, and hold your money! I sent myself a test invoice to ensure that no payment option was included, as I hadn’t set that up, and did not plan to, and the test email looked good, there was no option to pay. There is NO information in the initial on boarding, in any of the tutorials I watched that the payment option is an automatic feature. No other invoicing software or payment processors I’ve worked with opt you in to this service without informing the user first. There was no information given up front that shared the processing fees HB takes. When I chatted with a rep today, she merely said that she was sorry for the confusion and that they recommend sitting in on a scheduled webinar. When it comes to MONEY the user should not have to seek out critical information, it should be available up front and clearly communicated at the beginning. I was shocked when I sent a large invoice to a client, and got notification not only that my client had paid them through a portal I had not set up, but that I couldn’t access my money until I set up my bank account! What if I needed that money for bills? I just can’t believe the lack of transparency!! HB has $1200 of MY hard earned dollars!! The rep I spoke to had no solutions other than to refund my client, which paints my company in a poor, disorganized light. We want to secure further work from this client, so my only choice is to take the processing fee loss and wait until my bank account is linked. This is what it is, the issue is that they aren’t up front with this critical information. Lastly, ITS NOT POSSIBLE TO UNLINK THE PAYMENT OPTION FROM INVOICES. Where is that information you front??? Users must use a different invoicing software if they don’t want to accept their processing fees. I feel very frustrated and disappointed in the lack of honesty and transparency within this company surrounding such a critical component of entrepreneurship. When it comes to money, there should be NO surprises!!.Amezzzz8Version: 1.11.16

✓ HoneyBook is great, their app not so muchI’ve had HoneyBook for our business for awhile now and it’s been a great addition to our workflow, especially for generating invoices for clients to pay (saves their card info, automatic reminders sent to clients, etc). However, I’ve notice over the past few months that their app is CONSTANTLY not allowing me to log in. I’ve been using the app for over a year on my iPhone 13 with no issues, but now this has become a perpetual problem with the app. Using the correct login info, I get a message that says “Oops… Unknown error has occurred” and doesn’t allow me to log in. I’ve updated, reinstalled, over & over again. Sometimes it does randomly let me in, only to deny me access the next day. PLEASE FIX THIS PROBLEM. Reading others reviews, I can see I’m not the only one. Hopefully this is corrected soon - very frustrating, especially when I have clients right next to me..I told you "Pita!"Version: 1.17.42

✓ Used to love, now glitching every day.I have had it with this platform. I used to love it but now simple features like choosing how I allow my clients to pay has been messing up. Funny this started happening as soon as you upped your credit card fees. No one will fix the problem. Honeybook worries about updating their logo (which is ugly now) instead of fixing serious problems. My emails haven’t been sending which is….. just perfect, thanks for making me lose out on 10k of potential clients Honeybook! You have have become despicable and I’ve yet to receive an offer for compensation. I’m currently testing out new crms and can’t wait to say goodbye to you Honeybook. For what I pay, you all are absolute crooks and you clearly don’t care about your customers. SHAME ON YOU..RayrayjayyVersion: 1.16.2

✓ This is what I am looking for but...I was looking for a CRM that would handle everything without breaking the bank, and I think I've found it. So far, it has a lot of potential but there are inconsistencies between the web app and the mobile app that make me want to pull my hair out! The web app allows you to start a project with a project name. Then you add the client. The mobile app ask for the client first AND there is no drop down or search facility like the web app to select someone already in you list. You have to enter the client name and have to know their email. Also, you can't go to a client in your list and select them for a new project like the web app. There are lots more inconsistencies and things that just don't quite work correctly. I've mentioned these to actual people but thus far nothing in the mobile app has really changed. Right now, I just use the web app in my browser on my phone. I'm sticking with HoneyBook for now hoping they correct some of these issues..Computerguy857Version: 1.11.12

✓ Great on desktop but mobile is not idealWould be amazing to have an iPad optimized version, also updated tool abilities. I love working on the go so mobile use of tools and customization whether phone or tablet would probably be helpful for many users..J judgeVersion: 1.9.49

✓ Notification issuesI absolutely love honeybook, I’ve been using it for my photography business for about a year. I never really had any issues until recently. I’ve noticed that I’ll receive an email notification in my actual email inbox, but it’ll take a few minutes at least to make it into my honeybook notifications. It’s gotten to the point where now I’m not getting any notifications unless I actually open the app on my phone and check before they pop up. Please fix this!!.Megan_rose577Version: 1.14.28

✓ Does okayOverall, I like HoneyBook and its features. It’s not quite as intuitive or in depth as something like GoHighLevel, but does offer important things that GHL doesn’t, and that’s the ability to do contracts. The app needs improving, though. I work predominantly from my phone, because it’s easier when I have three kids running around, and my only solid work time being while the baby is contact napping with me. Anytime I have a few moments to work on a form or other template, I have to go on the computer because that’s not an option on the app. You can edit a form once you apply it to a project, but you cannot create a new from or other template on mobile. It’s just proving to be difficult to get that stuff done since I don’t often get onto my computer. And for as much as I like HoneyBook, I’m not so committed that I won’t switch to a platform with similar features AND a fully functional app that doesn’t require a laptop at all (if such a thing exists)..FaithfullywellVersion: 1.17.19

✓ TrashThey don’t deserve any stars.FbhrfffghgfdgggffvhFghgdfbVersion: 1.17.18

✓ Missing key featuresNo integrations with ProtonMail is a huge setback, also, only being able to create one “pipeline” seems primitive, the way I fulfill a logo/design is different than the way I fulfill a website vs the way I run an SEO campaign.. why aren’t we able to have multiple pipelines hmm...CraddicalVersion: 1.13.13

✓ App Will Not Work On iPhone 13 ProI’ve had the app for a while now and it was working great on my iPhone 11 but now that I’ve switched to iPhone 13 Pro Max it simply DOES NOT WORK! I cannot log in!!! I have deleted and uploaded the app over 10 times, didn’t work. I used the same password that I use to log into the desktop version, still didn’t work. I click “Forgot Password” for a reset link, I NEVER receive an email to reset the password. I’ve checked spam, promotions, etc. just NOTHING! This app really needs a full update. When I was able to use the app, it was not user friendly at all compared to the desktop version. I hope the app gets fixed and updated soon with things that’ll actually make it more user friendly…I’m sure if it does people wouldn’t mind paying the prices at all..Nic WolfeVersion: 1.12.8

✓ Scam Company Holding My Funds ThievesI had received an email to verify further my identity as part of the company KYC, and until I did, my funds would be held. I completely understand and appreciated their due diligence, I provided all requested items promptly, let an associate know, and they told me that it would take 2-3 business days TOPS. Sure, no problem I told him as I thanked him. THAT WAS ON THE 11TH OF FEBRUARY. IT HAS BEEN 17 DAYS WITHOUT RECEIVING A DIME. 17 days of reaching out every day to be told they are escalating the issue, or someone will look at it asap when they get in to the office….Today I am done. I was completely and utterly ignored, as if I didn’t exist. I have been overly kind, patient, trusting and to now be ignored….for no reason other than to steal my money. Complete scam, Merchants save yourselves and don’t use this app!.AdanielahdVersion: 1.15.5

✓ Need to improve to keep paying members activeI would rank the company 3 out of 5 stars. Great idea and I have use their services for almost a year. We had a lot of communication problems, system crashing, and not everything work properly in their system. For example, contracts could not be sign by the clients, reports could not downloads, projects tabs did not work properly. The worst part is their customer service. They do not put priority on things when need to be fix, and when you are running a business and clients are waiting for you to fix the problem with their contract, or other technical issues it looks bad on your part as a business that it takes so long. They only have customer service over chat, and conversation that could have taken 10 minutes turned into 3 days because the company has no urgency for customer support. I would suggest going with a different company. I would consider them again after they put priority to their own customers, as a business owner, I do and that is why I am currently looking for other options to switch to a similar and better system and cancel my curretly monthly subscription..DancerLS85Version: 1.16.2

✓ NOT FOR SMALL BUSINESSESHoneyBook claims to be for small businesses but charges a monthly fee or a yearly subscription for their platform, in addition to taking money from every invoice/transaction made. Not only that, if you don’t constantly check how payments are made they will randomly charge different rates for different forms of payment even though you have certain settings turned off. I don’t know about you as a business owner, but when a company is making significant money off small businesses a red flag should pop up. They’ve collected over $400 in monthly payments for the year, not including over $5,000 of my money from their “transaction” fees and then offer a $100 gift card if you take their survey. 🚩🚩🚩🚩🚩.XoxgabrielleVersion: 1.17.49

✓ Money money money 💰I like this platform, but i think they are a bit greedy when it comes to their fees. I pay annually… actually signed up when they had their AMAZING SALE because i didn’t think I’d use this a lot, but it’s actually really dope! I love how i can package the agreement along w the invoice and client can pay invoice and even on installments (that you can set) but the fees are a killer! every time a client makes a payment… BOOM, FEE! So if a client makes three payments, that’s three times HoneyBook took a feee! For a small mobile DJ business whose just trying to stay organized, i wish HoneyBook would restructure that. Also, I’m having a hard time finding simple things like resending a file to a client or editing it. HoneyBook gives tons of tutorials—or maybe I’m slow, but i think that should be more visible whether using the app or on the computer because i still haven’t managed to find it 😟.LolasSpoiledVersion: 1.17.10

✓ Very unhappyI tried out HoneyBook for my photography business. I can’t for the life of me get any pictures to load. I click into the screen to load a profile picture or any other kind of picture, it will ask me where I want to load it from and as soon as I pick a source (no matter which one) it takes me straight back to the original screen no matter how many times I’ve tried. You can’t really show your work when none of it will load. I’ve ready other reviews from other users having the same problem. This is super buggy. I’ve also tried to change locations and sometimes it just won’t. Not user friendly. I’ve tried contacting support and never heard back..ChelsmVersion: 1.8.4

✓ No ContractsI’m looking for a way to generate CONTRACTS, not invoices. I can already do that on Pages for Free. Useless. I mean, yes I know how to blow up the image. But that still only gives me a MAXIMUM working size of about 1110 x 1960 lines of resolution. This is pathetic, considering we have we have 2266 x 1488 to work with. Even at the unreasonable size they give you when you lazily blow up the image in portrait mode, we’re only getting (based on the iPad Mini 6s pixel density @ 3.35” x 6.00” = 6,552 pixels). Considering this, we’re getting a fraction of the ‘real estate’ that we should. Since this is an app which would benefit from a larger screen size to use, in Every Aspect, there’s NO REASON you wouldn’t offer an iPad version. Lazy, and Pathetic..Zack Daddy101Version: 1.16.2

✓ Not fully functioningThe tabs to view projects you’ve already written info for is good to view, but when it comes to editing it or adding new projects, it’s difficult. Templates don’t transfer into the app, so all new work must be done on a computer, which is tricky when you have lots of people to input and don’t feel like going back later to do it! You can’t access your tools either, so editing is tricky. Opportunities tab seems like wasted space, I’d rather it be replaced with tools and better client editing. Lots of room for improvement..PeytographyVersion: 1.9.13

✓ Disappointed and DisrespectedI used honeybook for about two months and in that time a few things became clear: (1) they're built for smaller, more passive freelance businesses. (2) several experiences on the app and browser need to be updated. Maybe some leftover ui/ux from before the rebrand? (3) They completely fumbled the ball of “Support.” I had $25-30K in invoices after a month that where processing for 6 days. Only after 6 days did i get hit with an email saying they where holding my money, requesting for several additional documents to verify my account and no context as to why. Its the end of the month, I've been using this service for 2 months. I need the money to pay contractors.. The nail in the coffin was support chat. I Can’t get on the phone with anyone and the only way to proceed is to upload the docs. If you're running an business where getting paid on time is important, don't use Honeybook..@tresgarnerVersion: 1.17.21

✓ Won’t openIt immediately crashes when I open the app. Please fix this!.Joylynne JenningsVersion: 1.9.63

✓ Missing FeaturesLove the HoneyBooks Desktop version however the App doesn’t have many features on it. I don’t see too much of a use for it except to check the status of projects..MLoveringVersion: 1.9.17

HoneyBook - Small Business CRM works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact HoneyBook - Small Business CRM.