MTA TrainTime Negative Reviews

MTA TrainTime App Complaints & User Negative Comments 2024

MTA TrainTime app received 14 complaints, negative comments and reviews by users. Have you ever had a bad experience using MTA TrainTime? Can you share your negative thoughts about mta traintime?

MTA TrainTime for Negative User Reviews

✓ DO NOT USE THIS APPMy transaction failed. I didn’t receive my ticket but they still took my money. Be very careful. If I could give a negative star score I would.WaddayaknowVersion: 4.22.11

✓ One rider’s reviewThe integration of ticket purchase, train schedules, etc. is terrific. The “best value” feature is nice to have. The train details are not consistently accurate. For example, the app indicates the train has departed when, in actuality, it hasn’t even arrived. The track number indicator often displays a non-existent track—especially at GCT. The “number of cars on the train” feature rarely works. Overall, the app is better than nothing. But it’s not stellar..Chuckhebert10Version: 8.3.0

✓ Non-Functional App, Incompetent Phone AgentssWhy is there no option to add a payment option outside of making an actual purchase? I cannot input credit card info on the final payment screen. As soon as I input all my card info, it always just freezes and the “Accept & Pay” button doesn’t work. I have tried every single remedy: uninstalling & reinstalling app, using FIVE different internet networks, using different card, toggling “save card” option, among others. Texted chat agent, he/she couldn’t help. Told me to clear SAFARI cache 😂 Called phone agent, within a second of explaining my situation and the remedies I’ve attempted, he assuredly said “there’s nothing wrong with the app” like it wasn’t even a remote possibility, 😂😂 rushing me off the line. An app that has been out for LESS THAN A WEEK has customer support agents that are instructed to advise users assuredly and definitely, “there’s nothing wrong with the app.” 😂 I then called him an ugly name, which admittedly I’m not proud of, before hanging up, but he undoubtedly deserved it..Ecao1999Version: 8.1.2

✓ App selling tickets based on prior rather than current selectionTwice in the last week, TrainTime has loaded tickets for stations filled out in the ticket purchase UI, but when I loaded the e-ticket it listed the stations I had used for my previous trip. Case in point: Today I filled in Grand Central to Hicksville, and it completed searching and let me move on to purchase. Once I purchased, I saw that I had a freshly purchased ticked from the Appalachian Trail to Grand Central - the ride I’d taken Saturday. On that trip, my morning purchase to the Appalachian Trail had loaded the correct names of stations, but when the purchase was done I received a ticket to Beacon - my previous TrainTime purchase. Needless to say, I want the app fixed and I want my money back. (I tried to update the app, but I’m on the latest version already.).Jon.nycVersion: 8.10.0

✓ Not for quick purchases or transactions.Casual users beware. This is not a good app to use in a pinch. gives you useless info that you cant skip and have to go through before you can get to what you need to do. Then once you get through there are too many steps to get done what you need. You have to rely on the lirr ppl to let you finish already on board which is not how it’s supposed to work. It’s designed for Long Island residents who use it daily..WillymayberightVersion: 8.8.0

✓ Used to Be More HelpfulThis app used to know, automatically, what station I was near. And it would, AUTOMATICALLY, select the correct station as my starting point. And based on my ride history, it would know what station I wanted to go to. If I were in Manhattan, it would select Penn for me as my starting point. If I were at my girlfriend’s in Murray Hills, Queens… it would AUTOMATICALLY select Murray Hills as my starting point. It was dynamic and helpful. This no longer happens. But my brain is USED to it happening. This has cost me several missed trains by this point. You guys sapped this app of an incredibly useful feature. And, YES: I have location features enabled..Curefan87Version: 8.5.0

✓ You can’t plan aheadI just tried to use this new app while trying to use the old LIRR app. It linked me to this. Looks nice but it only gives you a limited time frame based on your current, real time use. I want to know what time to take a train tomorrow morning. I have to wait til tomorrow to schedule my trip. I can’t change the calendar day like I used to on the old app. Maybe it works for regular commuters, who already have a general knowledge of the schedule but I am disappointed. It did give me a chat option to get someone to tell me the trains available from 9:30 am -12 pm, as I requested. This person confirmed that I was not able to do so on the app..NachoDaddy321Version: 8.4.1

✓ Device blockedMy device is blocked from purchasing tickets via MTA App. I submitted a request for refund for $61 for tickets to east Hampton. The train that I was on to east Hampton was canceled - the engine failed and it had to go back to original station. I sent an email asking for you guys to refund this trip as it was canceled. You never answered my email and therefore, never refunded me. I called my bank to cancel this charge. I had to take a $300 dollar Uber from the original train station to east Hampton. MY TRAIN RIDE BACK TO PENN STATION - THE TRAIN’S ENGINE FAILED TOO. How does both trains’ engines fail within 48 hours? please unblock my device ASAP so I can continue to purchase tickets. This is ridiculous..AnnoyedmtariderVersion: 8.4.1

✓ I HOPE THE LIRR CRUMBLES!I hate the LIRR with every ounce of my being. If I could go to a wishing well and dump my life’s worth of pennies into it to wish for the fall of the LIRR, I would. It’s an embarrassment of a public transportation system and I’ve lost years of my life from the emotional rollercoasters this service has given me from their sheer incompetence. Worst part is, idk who to get in touch with to vent my frustrations. I just sit there, mad and amazed at how simple stuff like announcing the correct track for the departing train you’re trying to catch can be done wrong. Im a commuter for over 10 years sadly and I loathe this entire system and all the traffic NY brings in general. Maybe the LIRR will get me to go back to school and get a job that I can make a living off of outside of NY. I need to get as far away from all this horrible quality of life as soon as possible.M1ster JVersion: 8.3.0

✓ Round Trip No MoreThe app started as a major step up from previous attempts. The euphoria from that is now gone and it is puzzling as to why the MTA has eliminated the round trip payment option. At first I thought it was an error, but sure enough, it is gone. Now you must make two transactions, which is not the end of the world but…why?!?!?! The MTA needs to leave it alone and make improvements where improvements need to be made, like on time performance and safety..Ben NiemczykVersion: 9.4.3

✓ Ticket display is backwardsIf you have a 20 trip purchase and purchase additional tickets, the old tickets appear at the bottom of the list with the new tickets on top. Logically speaking a user would want to use old tickets first since they expire sooner than any new ticket purchased. Instead the user has to scroll all the way to the bottom of the list to find the ticket they want to use. Counter-intuitive. Also wish they had auto-refill options it is a pain to keep buying more..SpotTraderVersion: 8.2.0

✓ USA app, not ideal for UKOffers lots of stations in the USA. If there is a way of localising it to the UK I couldn’t find it. Should not be on UK App Store..Leighton008Version: 8.9.0

✓ Ileana conductor needs to realise that she is not a drill sergeantIleana obnoxious and rude we heard her on the speaker. She then came and beat the door in the bathroom. When I was trying to use the toilet and activate Ticket with her attitude. I just gave her another 20 bucks and told her to get away and then somehow I’m being rude and obnoxious and ridiculously out of touch with the normal customer service that MTA has had for 20 years. I will not be riding this and more. I’ll take an Uber and go into the city she is pathetic as someone who is in Washington DC more than Connecticut. We have a MetroCard that we use. We have actual people who assist us not people with attitudes just because she’s union doesn’t mean she should be speaking to the people the way that she did..Dynamic EloquenceVersion: 9.4.3

✓ Not Ideal ChangesDon’t like the new app too much. Colors are not appealing. Graphics could be a little more eye catching. Doesn’t tell you how many minutes until the next train will arrive at your station like it used to. Or how many minutes can mail the next train leaves (it just says at the station or departed which is not helpful). The current train ticket page is worse than it was. Wasn’t clear that you have to expand to see all your tickets. The app icon should stand out more. There are some nice changes, but the old app seemed better overall..Uncle_robbieVersion: 8.1.2

MTA TrainTime works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MTA TrainTime.