- 91.5LEGITIMACY SCORE
- 92.0SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
MyAir™ by ResMed App Complaints & User Negative Comments 2024
MyAir™ by ResMed app received 64 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyAir™ by ResMed? Can you share your negative thoughts about myair™ by resmed?
Please wait! MyAir™ by ResMed Facebook comments loading...
MyAir™ by ResMed for Negative User Reviews
✓ Patient data too simplifiedNot sure why this app is getting good reviews. The data it provides each day is so generalised and simplified as to be useless to understand or improve your treatment quality. The instructional videos are a nice touch but have no verbal/text content to explain what is happening (background music only)..Version: 2.15.0
✓ AirminiWould you please do the same for the Airmini App. It’s frustrating not being able to see historical dates for that device. Surely it can’t be that hard to implement?.Version: 1.10.0
✓ My air app doesn’t work at all or recognise the serial or device numberNeed help but it’s a loop and can’t seem to locate any form of love support. Also my hose almost caught on fire whilst I was sleeping last night which was frightening. Using AirSense 10. Help if you can.Version: 1.9.1
✓ Latest update stuff upLatest update gave no data that night and set back to zero as if I’ve just started .now getting emails and messages about new therapy. I have had a machine fir 8 years. Annoying.Version: 2.0.0
✓ Okay at times.When it works, the info is great. However, I’ve been using the app and my CPAP for 7 days now. Last night, I used it for 6.5 hours according to my machine (accurate) but the app says I didn’t use my machine at all. Also, the app tries to have me register an account every time I open it and never remembers me. It’s very annoying to have to log in every single time I want to check it. The dev responses on here are non-answers. We understand that the data on the app should not be the end-all-be-all for clinical needs but what’s the point in you even making this app if someone literally said that it didn’t track a single thing for a night yet their machine said differently and your response was for them to talk to their doctor…like, no, we understand actual decisions should be reviewed through the proper channels but when there is such a drastic discrepancy between what happened and what the app said you just need to kill the app at that point or actually fix the issue. We aren’t using it to make important decisions but to ensure very basics are met for insurance compliance, roughly how many hours were used that night, etc. This issue is the app, not the machine and your doctor can’t fix the app..Version: 2.1.0
✓ No history & Continuous Disconnecting of BluetoothUpdate: as of July 30, 2023 the app is back to not updating the sleep history. Still having issues with it disconnecting from Bluetooth as well. (I am on the current version of the app) When the whole debacle of the app not updating with your sleep history happened I also started having issues with my Resmed Air Sense 11 randomly disconnecting from the Bluetooth connectivity in the app. As of July 7, 2023 this Bluetooth connection issue still keeps happening. I am constantly having to re-pair my device with my machine through the app multiple times per day which is frustrating. I did not have this Bluetooth connection issue until the worldwide “app outage” a happened few months ago. This app overall is an ok app. It allows you see basic information but I wish this app did more than that. I would love to be able to see when my apneas happened how long did they last, and which type of apnea it was since I have both obstructive and central sleep apnea. It would also be nice if you could interact with the app by being able to type notes regarding your sleep on the nights of apnea detection, put reminders of when to clean your equipment, or order supplies - things like that. This app could do so much more than just basic stuff which I’m hoping one day it will..Version: 2.12.0
✓ This app doesn’t remember my passwordI tried to get into the app today to close it out and it won’t let me. It doesn’t recognize my password. (I am getting rid of my old machine today) and wanted to delete my account. So, I went in and got a link and reset it I thought. But when I try to get into the app it won’t let me at all now. I finally just deleted the app!!! I am getting another different machine today because my old one is warning ⚠️ me that 5 1/2 years is enough. I chose to get the Philips Respironics DreamStation as it has a two stage filtration system. My mom has that one and recommend I get that one as I have asthma. In all the years of changing filters in both hers and mine. Her filters are always dirty whereas mine hardly have any dust. “I change them at the same time”. Then today as I disassembled my machine I noticed a lot of dust inside of the intake hole. I feel that this machine needs to be reworked on its filtration system so as not to force unwanted dust deeper into our lung. Even cigarettes have filters to block “unwanted” dust particles..Version: 1.10.2
✓ Bad design, slow to update, minimise useful informationI’ve used a few different CPAP machines and apps and this is the least useful of any app yet. All the important information you want to see is hidden behind a score that is meaningless. Key information about leaks, when or how long or how bad the leak is, what your AHI was, what your AHI was made up of, what pressures your machine ran at max/min/avg/90%, how your breathing was. It treats the patient like an idiot and gives them no control over there own treatment. It can also take hours to update after you wake up in the morning. It’s a very poor effort and I’ve very disappointed..Version: 1.10.2
✓ Great app, but needs improvementNow that the app has been released for the AU NZ market I’m very happy - great UI, easy to use, however there are a few things it needs. It really could use integration with my other health based apps - it should be able to send sleep data to other services for example. Overall very happy, but a few extra features would make it perfect..Version: 1.10.1
✓ Could be so much betterI like the machine but the app is disappointing. Let’s have more info like pressure delivery over the night and phone friendly graphs. Just giving a score without explaining how it is compiled is somewhat condescending as well. Users generally know a lot about the subject and want far more transparency of information. I expected so much more from the company whose founders invented CPAP..Version: 2.1.0
✓ Hire Someone to Fix Your Broken App!Your app hasn’t updated properly for going on 6 days now. You didn’t even bother to send out a courtesy email letting everyone know that that there were issues with the app. I only found out after doing my own online research. Before that, I thought the problem was on my end or that I had inadvertently done something to cause the app failure. It wasn’t until a few days later that you made mention of the problem in the app itself. An email would have been nice. Perhaps you’ll send out an apology email when this is finally over. But how much longer will that be? I’ve seen other apps crash but never take this long to resolve. Hire some qualified people who can get the job done, please. UPDATE: Now you finally send me an email and it says, “Uh-oh! We’ve stopped receiving data from your CPAP machine”. The problem is on YOUR end! Why send out this email when you should be emailing everyone with an update on the broken app?.Version: 2.11.1
✓ Good, but..Why does it log me out all the time? Annoying!.Version: 2.12.0
✓ I can’t even enter my d.o.b!!Honestly, what kind of testing was done on this app? I try to create an account and the only d.o.b I can enter is today’s date in 2007! Every time I pick something else it scrolls back to today’s date in 2007! As for TZ selection the only thing that saves it is the search function, as the timezones aren’t in any order I can determine - not geographical, not alphabetical and not by UTC Offset. I gave up at that point having never managed to create an account..Version: 1.10.2
✓ Good information but why the password issues?This is a good app when using a sleep apnea machine. Lots of interesting information. But painful when it logs you out. Why do you need such a complex password system that requires special characters and that you MUST change your password and it cannot be the same as the previous passwords? What the heck will someone do with this information that requires such security???.Version: 2.3.1
✓ Content made for older white men?I’ve worn a cpap for 9 years and started wearing one when I was 30. I just upgraded my cpap and now am using the app too. Positives: The app tracks data nicely and it’s neat to see the feedback in real time. It’s great that this also gets transmitted to my provider too. Negatives: The ‘helpful’ videos show mostly older white men, and a few older white women, using their cpap masks. As a 39 year old woman, none of these help address how to adjust the cpap mask without having more hair breakage, best hairstyles to maintain hair integrity and keep mask straps in place, how to best position straps on face when wearing face moisturizer and serums to bed, etc, etc. this app also tracks how many times your mask is on/off through the night- I have a 4 month old, so this is really only tracking how many times I get up to breastfeed during the night. The questions the app asks are all yes/no questions and feel like they are catering to a demographic that is not helpful to the rest of us..Version: 2.13.0
✓ No longer worksI’ve been using the app for quite some time without problems. For the past week, however, it is not showing data. Like other users, I was patient at first with the problem. I tried to reset the machine, delete and reinstall the app, etc. Now, I’m giving up as it seems like the app is permanently broken. The support responses to other reviewers indicates they are not working on a solution. Very frustrating. Edit: According to other reviews the issue is due to 3 G discontinuation. Would have been nice if developer had acknowledged this instead of messaging that I should contact the equipment supplier. They should also acknowledge the app limitations in the app description to save users a lot of frustration due to lack of data. Failure to do so seems disrespectful at a minimum. People use the results to evaluate a health issue and make necessary adjustments (e.g., poor mask seal score=try new mask to improve sleep quality, low hours=rearrange schedule/priorities to get more hours). The issue directly impacts the health of users and it seems irresponsible to leave this unacknowledged for potential new users who may be confused as well as current users who rely on the data..Version: 2.3.1
✓ No Wireless / No WorkFrom my understanding of the reviews and online research for the app to function you must have a strong wireless signal. The device syncs the data to the cloud and once completed transfers the data via Bluetooth to the app. Since my device shows empty wireless bars with a diagonal line regardless of the room it is placed or even outside I’m unable to connect wirelessly. If the device has a strong wireless signal it syncs data to the cloud and then syncs via Bluetooth to the app. No wireless signal no app functionality. As far as gaining any insight from the previous night’s sleep it serves no function. Other information in the app is easily obtained online. The app does not have the ability to change settings on the device. What’s the purpose of Bluetooth? If you had a strong wireless signal and the data is sync with the cloud the app could then sync with the cloud bypassing Bluetooth. What would make sense for individuals like me with no wireless signal is for the app to receive data via Bluetooth from device then the app to sync the data to the cloud. Which brings me back to “What’s the purpose of Bluetooth?”.Version: 2.3.1
✓ Great machine, horrible appI use Airsense 11 and it’s a great machine. I would personally rank it above the Airsense 10. But this is about the app. Please please please - let the users see the following in the app. 1. Total AI 2. Obstructive AI 3. Daily pressure Please trend these in the plots by day. It’s the 21st century and apps have moved on. Please move out of the “holding data with retail outlets / so called experts” mentality and place the data with the customers. It then allows me to speak with my GP with my data at any point. Apple has placed all its watch data (in fact more complicated and critical than this) in the hands of the users. The world has moved on and not showing all data in the app just allows other app developers to create apps with data from SD cards etc. and plot & store what this app should be doing natively. I have not seen a single response from ResMed developers to any feedback - so I am not sure if anyone even reads this; but if anyone is reading this at all they will know that everyone is asking for the same thing..Version: 2.15.0
✓ Needs workSo while I love the information that this app provides, I think it could use some work. Some mornings I can have my results from my prior nights sleep within 30 minutes. Sometimes it can take an hour or more, or I may have to wait until I get home from work and try it again to see my results. I go to bed, get up, and leave for work within 5 minutes of the same time every day. So I find the time it takes to get the results very inconsistent. With as much information as the results provide in the app, I am surprised that it doesn’t report what pressure the machine worked at the night before. Mine is set up with a range of pressures to work at depending on what I need each night. And each night it’s different. But I have to find that on the machine, not in the app. Why not? All of the other information is available that way. That’s why I say this app needs work..Version: 2.9.0
✓ Unstable since last upgradeI’ve not been able to use the app for 6 days get in and want sync like it did so often before.Version: 2.0.0
✓ Good overview onlyProvides a good overview of your sleep but it’s far from comprehensive enough so you’ll still need to download your full data into OSCAR or similar to get the full picture. After years of asking it’s great to see we’ve finally been given Apple Health integration. Nice one. I’ve always felt the one thing my therapy needed was a comparison of my CPAP usage hours with my step count. Then I realized that I’m not a sleepwalker so that’s utterly useless. How about letting Apple Health show us apnea events vs pulse ox and heart rate on an overnight graph? That might actually be meaningful..Version: 2.15.0
✓ Don’t bother it just doesn’t workI tried setting it up but I’ve given up. First the verification email doesn’t arrive. Then the server is constantly down. Then it asks for the serial numbers of your machine but no, there’s a problem with that too. The problems go on and on. I give up..Version: 1.10.4
✓ This is a good app, BUT…… I was prescribed a Sleep therapy device for use while waiting for a tonsillectomy to be done. Leading up to the surgery, I began to have issues at times with my nasal mask leaking. The feedback from the app is great in that it recommends ways to fix that problem, but it does not allow for the user to provide any answer to the care check in questions, other than Yes the information was helpful, or No, the information was not helpful. Due to surgery recovery, my Doctor has recommended that I suspend using my Airsense 11 therapy device, for example. I was contacted through email and there was no way for me to communicate that with Resmes. Then, I started getting contacted with questions through the app. I am over 50, and my tonsils were extremely large, so recovery is taking a bit longer than expected. Once I fully recover, I will get back to using the product. Is there any plans to provide a way that users can provide feedback through the app for a situation like mine in the future? I’d give the app a higher review if that could be done. Thank you..Version: 2.10.0
✓ UnhappyReally unhappy with the app. I have the Airsense 10. I created a profile, added my device’s serial number and device number only to be told my device is ‘not supported in [my] region’ and to add ‘another device’. I was told when I bought it that I could download and sync the app to my machine. Not true. At AUD$1000 a pop, I will not be buying another one..Version: 2.9.0
✓ Doesn’t Show Useful DataThis app has a nice layout, is easy to use, and will teach you how to setup/use your machine properly, but it has one major flaw. I need to be able to see if I meet the usage compliance for my CPAP in order for it to be covered by insurance. The app records all the necessary data from your sleep while using the CPAP; however, the way this app breaks down “sleep sessions” makes the data, for me, worthless. Here’s an example: let’s say I use my CPAP and then at some point I take it off for few minutes to go to the bathroom or something. The app will count that as my first “sleep session”. Then, if I go back and put on my CPAP it will start a new sleep session. Here’s the problem, the app will only show one sleep session, it will not add up your sleep sessions from the same night or even let you view them. You can only view one sleep session per day! The only way for me to check how many hours I actually used my machine for is by checking the CPAP directly, which defeats the purpose of having an app to begin with. I’m sure for some of you this is no problem, but for someone that is a light sleeper and gets woken up very easily throughout the night, like me, this app is has no value after the first night. Hopefully someone from the dev team will fix this oversight soon..Version: 2.11.1
✓ Amazing app and dataWhat an amazing product and app to support the product! I have just been put on a CPAP machine and was testing Phillips and now moved to ResMed and so happy! Wish this app was available and modified to work with iPad would be so good! The iPhone app is ok but not full length display. Please bring this ASAP.Version: 1.10.1
✓ Needs Apple Health IntegrationI’ve been using this app for almost 2 years with no data collection or syncing issues so far. However, a genuine request would be for this app to sync its sleep data with the Apple Health App on my iPhone. How this simple integration was left out is head scratching. It would have made my experience with my employer’s benefits solver much simpler if the sleep data collected in this app transferred to Apple Health App. I could have proven I’d been tracking my sleep for the program’s required time frame. That’s really the only data collection point that would need to be shared. Please add this feature and I’ll update my review and star rating. Update: this was part of the response I got from the developer. “While we would love to provide your data within Apple Health, their HealthKit doesn't currently have the ability to integrate with sleep therapy data. We know this is a popular request and should they add this integration within their HealthKit we will certainly look into this for future versions…”.Version: 2.5
✓ Doesn’t agree with readings in the AirSense11I switched to using an AirSense11 mainly to have feedback on how well my therapy was working. Although I have only used the AirSense 11 for two days, it seems the machine is working gray and the displays on the machine provide me the feedback I wanted. However, this app is another story. While the user interface and ease of use is great, the data doesn’t match what the machine displays: for example, the AirSense says I used the machine for a little over 3 hours last night, but the app shows only 1:48 hours. The machine and the phone are close to each other at night, so it shouldn’t be a matter of the Bluetooth connection. The available help in ResMed’s site is not much help in addressing this. At the end of the day, the therapy is what is important and in this, the AirSense 11 seems to be great. Unfortunately, it’s value is diminished when the info in the app that is supposed to give you feedback does not match the machine or reality..Version: 2.10.0
✓ YIKES! No customer service and no communication EXPANDED ONI’ve been using this App for years. It just gets worse and worse. When there’s a problem, like unable to get data for days, there’s NO ONE TO CALL AND TALK TO. NO ONE TO REPORT IT TO! No one replies to emails. No one replies to submitted questions. THEY’RE CLEARLY ASLEEP AT THE WHEEL or in this case, just MIA! Additionally they added a tool that is mathematically INCORRECT and completely useless. APNEA is a serious medical problem that these techs could care less about! ABSOLUTELY HORRIBLE! Unfortunately you can’t give them “zero” stars or I would have. Well I have given this my best shot and I’ve received two emails that were clearly form letters and failed to comprehend that I had relayed to them that I had ALREADY TRIED all of their “suggestions” and put the blame on everything instead of actually troubleshooting. You know…must be your connection (including mansplanning WiFi to me) blah blah blah. NOT ONE ATTEMPT TO SPEAK TO ME! I just received a “nicer” tech/developer? response telling me I could reach out to the first guys so round and round but no accountability. CLEARLY NO ONE CARES ABOUT THE END USERS EXPERIENCE! Thankfully my usage is 100% 30, 90 & 365 days so I’m not in jeopardy of being out of compliance. But I’m only one user! Seriously guys…it’s NOT ME! It’s you!.Version: 2.17.0
✓ UPDATE: Therapy data delayed again.UPDATE: I don’t know what’s wrong with this app when I need to see my data it’s simply not available. The data is being recorded, they say, but that doesn’t help me adjust settings in real time to understand my therapy. Please get it together. Patients rely on receiving consistent information. Original: My iPhone is updated to the current iOS 16, but this app is not. I should have taken that into consideration before I downloaded this app, which simply doesn’t sync whether I’m on wifi or using cellular data. I’ve had to delete the app and reinstall it, and once it synced, more than 15 hours after I woke up. All other Bluetooth devices in my home, or car, sync to my phone without error. So this app is the issue, not my connectivity. I hoped to use this app to track my therapy data automatically, but it’s impossible because the data will not sync. Since the same data is available by looking at the CPAP machine, I recommend manually recording it with another app, spreadsheet or by using a good old fashioned paper and pen..Version: 2.12.0
✓ Triggers drowning incidentsHave to feel aggravated before falling asleep. My Have to feel aggravated before falling asleep. My control over Ramp time is nonexistent. Light for “RAMP” is not functional; so, I can neither turn it off or on. I feel like I’m drown at the setting of 4 which I cannot increase or decrease until the RAMP time extends long enough before goes to 8 or above. I doze off; I get aggravated with a drowning feeling at setting 4; have to calm myself down and trust the machine will go up to 8 eventually. I never had this problem before this improved model 11. I was given my old one when I arrived 6 years ago. I might have to go back my old one. I might chuck this one. I had almost drowned twice and this experience reminds me of those experiences. Why don’t I or why can’t I control my own breathing with this new machine? And if I can’t fix it now, I do I have to go through the aggravation of someone fixing it for me when I’m the one doing the breathing! The star represents a negative star! I would give 5 negative stars if I could! control over Ramp time is nonexistent. Ohh.Version: 2.13.0
✓ No integration to Apple Health app ?Really ? I’ll review further when you address the basics So in latest update you decide to extract steps from Health app - seriously !!! Time wasted when you should be writing data from MyAir to the Health app..Version: 2.15.0
✓ No data shows up or syncsWithout exaggeration or hyperbole, it is beyond me how Resmed could deploy an app as poor and sub par as this one. It doesn’t work at all. It shows me no data of prior nights, it doesn’t synch; it doesn’t alert me of anything, although I accepted notifications; it’s reporting functions are shallow at best; trying to reach support is practically impossible, and I could go on & on. The Airsense 10 machine For Her is also a very poorly functioning machine. It is loud. You can hear yourself breathe and it’s hard to fall asleep with it’s loudness. To boot, it’s inaccurate. Even when I have a bad night and can’t sleep the machine shows the happy face. For 12 years I have used a ResMed machine and although I had hundreds of nights where I couldn’t sleep because the pressure the doctor had set up was insufficient, the machine always showed the happy face. I never got a sad face, and I mean NEVER. I thought the new AirSense machines had updated functionality & technology, but it’s just as faulty as its predecessor. I wrote support an email and they did not respond. I am going back to my doctor & insurance to see about changing brands (maybe Respironics?). I’m ready to try anything but ResMed at this point. Missing, faulty, incorrect sleep data is the LAST thing any one with sleep apnea needs to contend with. There’s no excuse for this type of faulty equipment and bad apps like ResMed’s. They’ve been making these for decades..Version: 1.10.2
✓ What happened?My use of this app started well in May 2023. I even took my CPAP machine to Europe in June, and the data updated 2 days after I returned. My only previous complaint was a lag in the app report when I had removed my mask in the middle of the night. Sometimes it took an entire day for the data to load. Then on July 27, no data appeared in the app. For 5 days nothing happened. I became concerned that something was wrong with my unit. I unplugged it; I reset the connection; I resynced everything; I moved it for a better signal. Nothing happened. I deleted and reinstalled the app. No improvement. I looked at the app ucomments and saw many many complaints over the same time period. So it wasn't just me. Then I received 3 days of data, and there is a banner at the top of the app display that tells me to rest assured that my data has been recorded and will take a few days to display. OK. Whatever. Today is August 10, 2023, and the last day displayed is July 30..Version: 2.12.0
✓ Not happy with app password resetApp session expires very often user needs to reset password every month!!! User is not reminded in advance to reset password, instead the session just expires silently. Welcome to the 21st century Resmed! 🤦🏻😅.Version: 2.3.0
✓ Slow to sync, sometimes days/weeksWhen this app is working, it’s ok. However, they need to update the app with more relevant information. For instance, I have the nasal pillow mask. If I want to trouble shoot how it fits, the app won’t help. They only have one mask video tutorial and it’s for a full mask. That isn’t helpful for me. The app has also had sync issues numerous times since I started therapy in May. I can view my data on the actual machine, but not the app. Currently, they have a message on opening the app that states that they have my data, but there will be a delay in displaying it. The message has been there for three days. My app doesn’t show me any data for the past 6 days now. It also has incorrect data for 7 days ago. I don’t know what the issue is, but I know it’s happened a minimum of three times in less than 3 months. Resmed should consider upgrading their server and add tutorials for each mask they provide..Version: 2.12.0
✓ Not enough informationThe app only gives the user very basic information and a basic score. I want to see how my machine performed through the night, how much pressure was delivered and when, if I had a leak when was it? When you click on “Report” in the history section it should give a more detailed report.Version: 2.5
✓ New changes less usefulHave to tap on multiple bits to find past scores if you don’t review scores daily. Air mini app is much easier to navigate as was previous version of this app. Now it’s all bars and lines first which requires multiple taps to find and see what it all means, doesn’t translate well..Version: 2.9.1
✓ It is flakey as heckThere’s no consistency to when the app updates through Bluetooth. Sometimes early in the day, sometimes late in the day, sometimes not at all. I’ve had to reset the connection four or five times in the first month. Last night it claimed that I didn’t use my machine at all, so I don’t know if that was an app issue, or if the machine didn’t record my usage. I’ve been on a CPAP for six years. I replaced my -10 with a -11. The app now is just as bad as it was before. And don’t get me started on why Resmed cut the size of the water bin to less than half between the -10 and the -11. It runs down to drops of water at home on a normal night and completely dry when we’re in the RV because the RV is never completely level and I can’t fill the water bin to the absolute brim. I’m not especially happy with Resmed right now. Would not use a Resmed again. They sent a nice blow-off response when I asked them about it. Polite, but completely useless response..Version: 2.9.1
✓ Glad there’s an app. Some things need fixed.First off, I’m glad there’s an app. It’s one of the reasons I chose ResMed over other CPAP machines. That said, there are a couple of things that need fixed. Syncing: the app doesn’t show data for a very long time (hours). I have a bad data connection where I live. Since the machine connects via Bluetooth, why do I have to wait to see results? Why can’t they sync to my phone directly? Or even better, why not give future versions of the hardware Wi-Fi? Apple health: it would be great if I could see my data in apple health. At the very least it could contribute time in bed and time asleep data. Adjust machine settings in the app: since the machine and app are connected via Bluetooth, it’d be great if I could edit the machine settings on my phone. This would be a huge win as the little touchscreen on the device isn’t great. It’d also be good for customers with accessibility needs..Version: 2.12.0
✓ My data, not my supplier’sI should be able to access full data without contacting the supplier or my doctor. The data is mine. The app should display the same reports that are available for clinical purposes..Version: 2.1.0
✓ Slow access to data, dated user experience, but it mostly does the jobThe app is constantly saying I have no data. Support always claims that this is due to slow uploads or a bad cellular connection but cell service is excellent in my area, and it’s easy to tell that they’re lying because most of the time I can switch to the history view, switch back and the data populates immediately. Two years in on home screen widgets and the only widget this provides is a today view widget, and to add insult to injury the today view widget broke completely in their last release, so I have to launch the app anyway. I can’t get access to my data except via PDF exports (ie: no API, no CSV, no HealthKit support) so working with the data is incredibly manual and obnoxious. I can’t get status on my apple watch, which is where I’d most prefer to see it, as that’s the device I’d rather check in the morning. This app is a janky mess, but I wouldn’t give it *one* star, because for a mandatory app provided by the manufacturer of a medical device I have no choice but to use, it at least sort of does the job. They *could* have provided me with utterly nonfunctional garbage, and I’d have no real choice to use anything else. I launch it, I can see basic information about mask fit and AHI, and it uses FaceID so I don’t have to type my password every time. So it is squarely mediocre. (Although you know what breaks FaceID so this feature is useless half the time? A CPAP MASK.).Version: 2.5
✓ Lacking DataI want to my daily pressure data. Average and 90% pressure data should be in the report..Version: 2.1.0
✓ Reporting is now reducedLooks like a recent update has removed the bar graphs and associated date. Reports are now very basic. Disappointing!.Version: 2.5
✓ Machine good app could be betterI had an air mini and the app being on Bluetooth was far better..results straight up.. I don’t understand going 3G where as an interstate driver a lot of times no results for up to 24hrs also where’s the pressure reader gone from bottom of screen?? Ty.Version: 2.3.1
✓ Can’t login, no one to contactCan’t login, says try forget password but don’t receive an email, not in junk either, no number to call, terrible service.Version: 2.9.1
✓ Real time data uploadWhy does it take over 1 hour after ending my sleep to see my usage data? This should be possible in real time....Version: 1.10.4
✓ Still useless.Adding to my previous poor review (below.) App has not provided me any data for the month of August (today is the 15th.) Feels like the Cpap machine is working and the VERY limited info provided on the Cpap screen each morning claims the same but I’ve been pretty tired recently- impossible to know what’s going on in my body without at least an oxygen rating. Company claims on the app that they had glitches with an update and are working round the clock to fix it. Maybe the “company” is one guy, he’s going 24/7, he’s exhausted, and inept? In this day and age, how does a company not get this fixed more quickly? At least just revert back to the previous software (which also would cut out randomly and leave me with no feedback but didn’t go dead for this long.) The AirSense Cpap people should be riding this app developer hard. Downgrading from my review of several days ago. None of my info has updated since last week. Obviously many people in these reviews are complaining which means there are a lot more who are unhappy but haven’t bothered to post a review. ResMed should get on the app developer. I’m going to try to find ResMed customer service online..Version: 2.12.0
✓ Terrible first optionYou would think they would build a test page so you could see it is working. Access to the set up menu would be simple to provide.Version: 1.10.2
✓ Okay app when I can actually use itI can’t log in to the app. I have not been able to log in for weeks. I have spoken to many customer service representatives who were all very nice. They all end up sending me a reset password link that does not allow me to reset my password. No one has figured out yet why I can’t reset my password to log in. I just keep getting the same answer no matter who I speak to or what I say. Maybe this review will prompt someone to help me figure out what is wrong with my account..Version: 2.1.0
✓ A useful app, BUT. . . .It is impossible to contact Support - the website just has menus and sub-menus of pre-set questions and answers, and no means to lodge specific questions, such as: 1. - What are the steps to get data into Apple’s iOS Health app? and, 2. - What does ResMed intend to do for users of AirSense10 devices when 3G connectivity is turned off in the middle of this year? Is it too much to expect Support to read reviews and respond here. . ..Version: 2.16.0
✓ Wretched, especially ”support“Update after 2-3 months use, and post developer response: Developer’s response to my original review proves my point about canned responses. How can I monitor the effectiveness of my therapy if I’m not able to also figure out my sleep patterns and how they are changing (or not)? Also, it really appears that the score you get from this app is almost entirely based on the number of hours that you use the machine. But as I said, there is no other app for the ResMed machine. Original post: I am really surprised that there is really no information available from this app that would make it actually useful for a person who is trying to proactively improve their sleep. You will receive a composite score, and numbers that are rounded down for events, etc. There is no open ended support interface. The app forces you to choose categories and questions from its own pre-populated library in order to submit questions. So if you want to ask about anything else, you’ve just got to force the issue, pick the closest one even if it is actually unrelated, and then pose your question. Then, even if your message/support request gets through. Responses are generally canned, and it’s not quite clear that they actually read your inquiry. So, you’ll get the app because… What else are you going to do? There is no other app for the Resmed machine, and it’s not as though the machine itself makes any data available..Version: 1.9.1
✓ New layout is ok, but why do I have to navigate to a second page for the dashboardThis update is a step away from good UX, given that the dashboard (which used to display upon opening the app) now requires user to navigate to a second page..Version: 2.9.1
✓ Heard of WiFi?? Does it sleep until 10am??We live in the country and don’t get the best cell service. So since bedroom is in lower level we get 1 bar at best. Says to move it to a better location but most people I know sleep on their bedroom not the living room or kitchen. With WiFi we have a great connection all over the house. We will have even worse cell service at the cabin this summer. WiFi would be very helpful. Data might not go to the cloud but it could go machine to cell by WiFi and the to cloud when we get to a good cell connection. Duh it’s 2021 right? Next of the many reasons for the 1 star rating is that if you bump the power button and shut it off almost immediately it still counts that as your score for the night for a VERY long time. The accurate data did not appear until after 10:30 am the next morning. Is the app on doctors hours? Why would it even think to give a score of zero for a two second use of the machine when the power is accidentally turned on? Lock that crap out. My husband is just getting started on this and a zero score for the second night just made him cranky and he was going to give up. Think about how your data impacts people that really need encouragement at the beginning of use. There is much more to say but I can see with a 2.7 rating you probably have heard a lot of it already and will just continue to ignore comments anyway.Version: 1.10.2
✓ Not sure why updates delay dataAt every major update the daily data update gets later in the day. It’s now after 9am. Pointless checking it for medical appointments, it’s not available when you need it..Version: 2.15.0
✓ Improvements requiredIt’s Ok to see the data but it should be integrated into other apps and it should update fast in the next morning. It takes 1-2 hours to update.Version: 1.10.4
✓ Reviewing the app-not the CPAPTL;DR: The app has limited usefulness if it doesn’t reliably connect to your home wifi. My experience: Every other wireless device in my house works except this ResMed Airsense 11. I even bought a wifi extender for my bedroom, which I otherwise would not need. It does not improve connectivity performance for reporting data for trending history (pretty much the only usefulness this app would have, right?). The support for this issue is: move the machine around to find the best wifi coverage. That’s not helpful if you would have to move your bed and nightstand, change rooms, or-I guess-find a 200-foot extension cord and a 200-foot mask hose to hook up the device in a “better” location? Mind you, I was intermittently able to get 2 bars to show up on the screen for 9 days, so I know it’s possible. I’m not saying “don’t waste your time” with this app, but don’t be surprised or disappointed if you don’t get the convenience promised in the marketing for your CPAP machine..Version: 2.1.0
✓ Sync is slow and information basicI am very disappointed in this app. The information takes some time to come through from the machine. I find it quite frustrating. The presentation and content is basic. Not too impressed and will continue to use Oscar..Version: 1.10.2
✓ Doesn’t receive cpap dataTheir status page says: “ We continue to experience delays syncing data from your ResMed PAP device into the myAir app. We recently sent an over-the-air (OTA) firmware update that introduced two new features and an improvement to the communication capabilities of the AirSense 11. This had an unintended impact of significantly increasing the amount of data being sent between therapy devices and the ResMed AirView cloud server, resulting in backlogged and delayed data in myAir and care provider systems. We know how important access to your data is, and we are working around the clock to resolve the delay so your data can be updated as soon as possible. Your data is safe and still being stored on your device, where it can be viewed with the “My Sleep View” function on the device itself. We expect the data to be restored in AirView and myAir over the next few weeks, at which time you and your provider will be able to view your therapy and adherence data on these platforms once again. We will continue to provide updates within the myAir app and on this webpage. Your clinician can view their AirView system for updates regarding access to your and other patients therapy data. Thank you for your patience and understanding.l.Version: 2.12.0
✓ This app is a nightmareMy machine is fine. I’m on day 8 currently and after a week of using the app, my general thoughts are this app is absolutely worthless. It’s supposed to give us basic answers to our sleep routine and the app doesn’t provide that. It never syncs. I close it, delete it and redownload, sign in AGAIN, only to be met with “no data”. My connection is great in my home, but somehow the machine says 1 bar. I literally can’t move the machine anywhere else so each night I’m met with the same disappointment. In 2022 when technology is at an all time high, I find it aggravating that the app is so utterly raggedy. Thank goodness the machine tracks my actual sleep data for insurance- bc if I had to rely on this defective app, I’d be losing my free rental from insurance. This app needs serious work and looking at the developers responses, they seem to think it’s all OUR faults for poor connection, or our lack of understanding of how it’s supposed to work. The app is garbage and only gives minimal answers and solutions to real technical issues users are clearly having. Paying this app dust!.Version: 2.3.1
✓ Basic info intermittentlySome mornings I can access my night's data and other mornings it just doesn't work until later in the day. I blame the cellular approach rather than WiFi that Resmed has built into the unit - out here in 'the country' I never get more than single bar of strength. Luckily the data displayed by the app is no more than what I can see on the unit's display screen so I'm not caught out by the lack of info. Not an app I would highly recommend..Version: 1.10.2
✓ Mixed feelingsI like the UI but, as other posters have suggested, a link to Apple Health would be great, along with information such as when during the night the events were occurring. The data must be there, it’d just be nice to see it..Version: 2.3.1
✓ THE NEW NORM IN MEDICINE!Just like drug shortages, delays on Oxygen supplies, no Insulin, pharmacies closing down, there is a rapid breakdown of the American medical system. Doctors don’t care, staff don’t care, all you get is automated recordings or lies. Res Med My Air used to work great, then like everything else it just quit, Corporate doesn’t care, the places you get the machines don’t care, so get used it. The end of good medicine is here now, the medical community just does not care anymore. As for Res Med/My Air it is no mistake this is happening, States are just throwing millions of qualified people off of Medicaid, no reason given just cut off. Medicare requires users wear it and prove it atleast 4 hours a night or they cancel payments and the equipment has to be returned. This is no mistake, it is intentional and soon millions who depend on these machines to stay alive will see their insurance cut off payments due to “Non Compliance” You wait and see, next 60-90 days how many people get canceled! Mistake or equipment problems? No! It is all in their sick plan for the sick American citizen..Version: 2.12.0
✓ No cell reception, no Bluetooth optionThis device cellular connection is terrible. I have full bars on Verizon and T-Mobile and AT&T from my home and yet this thing has no signal, or one bar, no matter where it is moved. No data is uploaded. I can see this is going to be a point of debate with the insurance company, as no one told me about the stupid 90 compliance rule for reimbursement and I didn’t set up the app until after using it for a week—-and this device also doesn’t start tracking until after you set up the app— it keeps NOTHING until you set up the app, despite apparently sending cell signals to the cloud without you knowing it. So now I’ve lost now 8 days of data, because even after setting up the app, it won’t connect to the cloud. Not to mention that I was sent this thing without any option to select from vendors. It seems like a decent device, but there is no way to correct the fact that ResMeds integrated automatic, and active-without-telling-you cellular connection doesn’t work and the user has no control over it either. Perhaps a Philips device would be better? I’ll never know, I suppose..Version: 2.0.0
🙂 MyAir™ by ResMed Positive Reviews
MyAir™ by ResMed works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MyAir™ by ResMed.
⛔ MyAir™ by ResMed Problems
