ActiveCaptain® App Negative ReviewsGarmin

ActiveCaptain® Negative Reviews

3.9
3.91296 star

Total 73 Negative Reviews

ActiveCaptain® App Complaints & User Negative Comments 2023

ActiveCaptain® app received 73 complaints, negative comments and reviews by users. Have you ever had a bad experience using ActiveCaptain®? Can you share your negative thoughts about activecaptain®?

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ActiveCaptain® for Negative User Reviews

GPS location does not work...GPS location on the app used to work and with all Location Services turned on, it shows me in Miami?? I’m in the Bahamas! I’ve contacted customer service and after multiple responses they told me Active Captain was not designed to be a chart plotter. I don’t need it to be...just want it to show my actual location. The only thing this app is good for is plotting a course and syncing it with your chart plotter...but only after you’ve found your actual location. Was looking into a Raymarine switch but found Garmin bought Navionics! Thought paying the extra $$ for Garmin would be worth it. You guys have proved me wrong. Garmin: get your stuff together. Oh, and your customer service is only available 5 days a week?! We cruise full time but isn’t 95% of boating activity done during the 2 days you’re closed? I’m afraid all of these acquisitions are showing consumers/users you’re more interested in profitability than quality. I’ll be seeking alternatives in the future..Version: 11.1.61

DisappointedI expected a LOT more. With all the gps technology Garmin has, I expected the app to give me a similar experience to the actual chartplotter. Instead it feels like a predecessor to MapQuest at best and that is being VERY generous. I should be able to plan all my waypoint and bane them easily before my trip. Can’t happen. I should be able to name my waypoints with real names. Can’t happen. Number of characters is very limited. I should be able to see depth ranges, etc from the app. Can’t happen. The QuickDraw helps but very difficult to navigate and download. The overall user interface (UI) is very cumbersome. For the cost of these chartplotter we should demand more from a user experience. I HATE wasting valuable time on the water when I could have and should have been able to do it all beforehand. A direct link to google maps or google earth would be awesome. Garmin, if you need any advice, give me a shout. You can do so much better..Version: 21.0

Disappointed- not surprised. Garmin’s UX / UIIt seems as though if it’s not for aviation- garmin puts their UX / UI on the back burner. This app could be tremendously better if Garmin spent 1/10 of their time spent on aviation products on their marine products. I downloaded this app to go with 8616(?) unit to share sounding data with our other vessel. This was working well for about a month and now it tells me “no compatible devices found” even though it’s all the same and nothing aside from an app update changed. I made sure everything was the same version, updated, tried resetting the wifi networks etc..Version: 24.0

Updates Lag Behind Garmin WebsiteThe app is useful but it seems that Garmin BlueChart and Garmin Helm we’re better standalone apps than the all-integrated Garmin Active Captain. For one thing, it makes no sense to me that updates for devices will be released on the website, yet a week goes by and no update available at Active Captain. Today is 12/25 and the most recent update came out on 12/19 but still nothing on the Garmin AC app. Also, the features released after waiting since the last update in August, simply aren’t speaking to the tech trends of other chartplotters such as Raymarine with exclusive FLIR features and drone control..Version: 14.0

Not as good as NavionicsAs a first time boat owner and new to this market I first was introduced to Navionics which I found quick and easy to use, one major function which I absolutely love is the auto routing which finds the best route using all nav aids etc and giving you turn by turn route with absolute ease. After buying a Garmin plotter which won’t accept Navionics,I regret buying it now As the Active captain app is in comparison to Navionics is no where near as functional, difficult to use and unbelievably doesn’t even have the auto route function , you have to manually plot your course turn by turn etc . Really just not up to scratch to be honest I recommend buying a plotter that support Navionics untill this app is upgraded.Version: 23.0

PPLEASE TAKE HELM OUT OF A/C!Latest update - WHAT bug fixes? Publish real release notes! Garmin, please pull HELM back out of Active Captain! Helm has been totally dysfunctional since being integrated into Active Captain. There seems to just be too much overhead with whatever else is going on in Active Captain, and connection, updating and reliability of Helm has deteriorated to the point that it simply can no longer be trusted. I simply do not understand what you were thinking that it you thought it was a good idea to integrate it. I LOVED Garmin Helm as a stand alone product. Now: Connection is now problematic. The screen locks up. It repeatedly disconnects from the chart plotter. It has to be reconnected every time you want to use it. The chart plotter shuts off WiFi and Bluetooth and has to be reconfigured to start the session again! None of this is acceptable when you are on the bow trying to keep an eye on the depth to drop anchor, or navigate through shoals! It is dangerous. The last thing one needs to be doing is running back down to the pilothouse to reestablish a connection when what you need to be doing is paying attention to the work at hand! You have managed to RUIN a great product. PLEASE, PLEASE, PLEASE pull it back out as a standalone product. There is no rational need for it to integrated with Active Captain. It adds no value by having them integrated, and doing so has ruined the utility of Helm..Version: 14.2

ServerAlways said “fail to connect with server” every time I tried to log in. Apart from that an alright app if you can login in the first place..Version: 18.1

Too hard to set upIt’s 2021 get your IT staff to make it easier to setup a garmin sounder, they are slack or completely clueless regarding how much knowledge the average person has when it comes to setting these things up with map card etc! It should be prompting you along the way , very clunckie and no excuse for it.Version: 22.0

GarminHard to navigate compared to other systems not user friendly..Version: 24.0

V b,😰💀🧓🏿gHe bbq chattt He.Version: 25.0

It sucks because it do not down load quick contours mapping.Very disappointed with the time it takes to get your quick draw nothing downloaded to the quick draw community.Version: 32.1

ConfusingNothing is easy to plan or review..Version: 29.0

Super buggyMy ECHOmap Plus 94sv has crashed several times when trying to load a new chart through ActiveCaptain. This is on a new iPhone 12 Pro and following all steps exactly as laid out by Garmin. The troubleshooting steps are laughably useless. While it might work for some, buyer beware. I now own a new $300 chart that I can’t get off the phone and Garmin is refusing to refund. Good times! Buying an Axiom+ instead!.Version: 24.0

Difficult to useThe app is difficult to use. I get stuck on pages. Hope I don’t have to use it to upgrade anything because for me it just won’t happen. The unit seems good the app beyond me.Version: 28.0

Marina LanzaroteVery poor intwrnet.Version: 17.0

Don’t try to install it!Unless you live a life devoid of other commitments, don’t attempt to install this application! I have spent DAYS trying to divine what exactly the next step might be to get this thing up and running. Every time I turn a corner I slam into another wall. My current complaint (#8 or 9) is that the chart update and the active captain community update keep cancelling each other out. I’ll get 35% into the charts, then the Community update takes over and kills it. I get 47% into the Community update, then the charts take over and kill it. I watched it go through this cycle at least 10 times over the past HOUR. Now I’m trying to get in touch with Garmin. The “help desk” says they will return my call “between 1 hour 59 minutes and 2 hours 23 minutes” from now! 🤬🤬🤬. If your life is empty and you need a way to fill your days, this might be for you. If not, buy something else!!.Version: 15.1

TerribleJust a brutal set up Garmin should be embarrassed.Version: 31.1

Not intuitive like Garmin applications and equipment should beBought a Garmin GPS for my boat because I have them in the seven airplanes that I own. The Garmin GPS works fine but trying to interface it with active captain is completely not intuitive. What little manuals you can find about it are very poorly written and the videos go so fast that you can’t follow them. Takes forever to download and authenticate maps. I probably spent 10 to 12 hours and just now getting things to work. Seriously Garmin I know how well your aviation applications work you really need to have some of your top rate software engineers work on this product hard. You can eventually get this application to do what they say but not with out a lot of trial and error, and frustration. ..Version: 23.0

Community data better elsewhereThe app is ok but does not show community data as well as it might. The free web site noforeignland.com is a better resource for this nowadays though..Version: 29.0

No maps or chart, greatWhy would you have a picture of a marine chart on the box of the Garmin Striker 5CV product when it clearly doesn’t have ANY charts or maps detailed. It also doesn’t tell you about the unit not being wi-fi compatible to actually use Active Captain. Apparently you have to BUY AN EXTERNAL WI-FI SET UP JUST TO GET A CHART, WHAT A RIP OFF!!!!!!!!!!.Version: 17.0

Blue Chart IS Much Better!Too limited and cranky for me. I simply cannot get it to position my boat.Version: 20.0

Active Captain Duplicates Waypoint and RoutesThe app is headed in the right direction and has some nice features but it is infuriating they it duplicates routes and waypoints. Why? I end up with hundreds of duplicated entries. Hours wasted deleting them. And, you cannot do a bulk delete. You have to individually select and go thru three menus to do the delete. Please resolve this..Version: 25.0

ConvolutedTitle says it all and I’m a tech consultant.Version: 24.0

GrossSpent my whole day figuring this garbage out and now have to spend $300 per year for a chart that I have had on a card for 10 years. Feel ripped of my time and money. Not happy. “Not connected to iTunes store”. When tying to update a base map too….What!????? And now my unit told me to make a new active captain card, so deleted my old one (which they don’t tell you has to be under 32mb), and now it fails to make a new card everytime. And of course no customer service on weekends when I have time to do this. This just gets worse and worse..Version: 27.0

Worst software everActive Captain still a disaster. Will not update transducer firmware properly. Support is useless. Very unresponsive and provides very useless info. Treat u like a dope. Garmin get your act together.Version: 24.0

What a messGarmin has created a night mare. There are multiple apps to operate, and none of the apps talk to one another. I bought a GPSMAP 86sci. It does not connect to active captain so the way points can’t’ be synced. And the way points, tracks and routes do not sync from Active Captain to EXPLORE, whatever that app is for, so the only way to get way points into the new handheld is to manually enter them by modifying the MARK command. Then, when you go through that cumbersome process, you can sync with EXPLORE. IT’S A MESS. Had I known, I never would have purchase the handheld inReach. The only thing I see using that for is if my ship is going down..Version: 29.0

Terrible and frustratingUX is very poor and not intuitive. I can’t get my maps to sync to my device even after following all instructions and watching videos. They make it Impossible to actually speak to a person at Garmin to try to find the issue so am left with a useless Garmin Fish Finder as I can’t get any maps on it. Extremely disappointed.Version: 30.0

Active captainIncompréhensible, impossible de trouver le menu dans carte pour obtenir « la communauté »..Version: 26.1

Need to log in every timeNot sure why but last update makes me log in every time I open the app. Also made me re-download and reconnect and sync with all my sounders and marks etc after a recent update. Figure it out Garmin!.Version: 31.0

HelmsIncapable d avoir la touche helm.Version: 23.0

Don’t botherThis is useless, it’s slow, inaccurate, and cumbersome. Can’t even mirror fish finder soundings. Garmin shame on you!.Version: 32.1

Not intuitiveThe syncing to plotter keeps having to be reset - and the menu is not intuitive for data transfers or updates When it shows all connected - the GPS says no updates available - the the app shows a significant one is ready amd pending - but can’t figure out how to make it happen since unit says no updates Can’t tell if purchased charts are fully transferred - maddening And the chart detail on app is complete garbage. I purchased additional charts, downloaded tiles … and doesn’t show anything worth looking at - what a waste Forget this and use your phone - so much better.Version: 23.0

Where is Active Captain Community Basemap?Having been forced to change to Navionics on my Ipad as the expensive Garmin GPSMAP 296 was no longer being supported I was disgusted to find that it was no longer possible to Download ACC database. As I contributed extensively to the community database before Garmin took it over, I’m disgusted with the way Garmin behaves!.Version: 30.0

Needs workNeeds some work. Not user friendly. I spent a lot of money on the electronics themself and everything needs to go thru this app for some reason. It will always tell me i need a active capt sd card in the slot even though i have a vision plus card already installed. Im 33 years old and can barley use the app. Garmin is going to loose all their customers who are older than me. My father already bailed to a lawance. I thought i was good to go...dowloaded the area i needed ect. Im navigating on the water and i noticed the maps and depths are not good. Turns out i need to find the tiny little button on the top right screen on the active capt app to register my charts as well... its just too much. I just want to navigate the waters safety. May be returning the chart plotter to west marine if the next few trips dont go better..Version: 30.0

Active CaptainHorrible confusing app.Version: 25.0

Many improvement could be madeEvery time I use the app I need to log back in and tick the two agreement boxes. Sometimes I’ll be using certain map functions and it’s kicks me out and I’ll have to log back in again. Since the latest update I can’t log in at all. Pretty annoyed as I just purchased a Garmin echo map 95sv. iPhone 8 Plus user. Hopefully soon they bring out an update to allow your to stay logged in by ticking a box as per most apps these days..Version: 22.0

Great idea with a lot of bugs to be worked out.The app is a great idea for a quick way to update your garmin devices. The down side is it doesn’t always work the way it is described. I am constantly having problem with my iPhone connecting to my garmin ultra WiFi network. When it works it works great but it will only connect about 1 out of 20 tries. This is very frustrating. But if I had it to do all over again I would still buy garmin. Hands down better than the competition. I have owned and used the competition one of the reasons I own and use garmin..Version: 18.0

So difficult!Garmin really hold the crown when it comes to impenetrable updates and software. I use Homeport for planning, Echomap 70dv for the boat and have just invested another £130 just for updated charting…. Any chance of it all working together…..nope! My life is too short, apparently I need Garmin express, Garmin Active captain and newer smartphone….can’t even register my new charts so we can use them on my wifes i-pad. Frankly, life is too short!.Version: 24.0

It’s not NavionicsWay to complex for it’s own good. It’s doing my head in in fact..Version: 24.0

Seldom connects properly to chart plotterIt seems like I have to spend up to an hour trying to get this to sync every time I connect it to the chart plotter. No longer will recognize the chart plotter Wi-Fi..Version: 24.0

Navionics+ doesn’t get you any chartsBought the Garmin echomap ultra 106sv with navionics + but every lake I try to download doesn’t have a chart or prompts me to buy…why didn’t I just buy the card in the first place 🤦🏼‍♂️.Version: 32.1

RanRboaterApp is not much use unless you already own Garmin Blue Map Charts on your vessel’s chart plotter. If you want to download charts to a mobile device, they still want top dollar for each chart. Not like Navionics where you can pay an annual sub and download all charts if you want to. Tried the user updated QuickDraw Community, but very little data available in Australian waters or most remote areas. Nowhere near as good as Navionics similar product. But this is likely to improve over time as more community users add data..Version: 14.0

Epic, epic, epic failBought Blue Chart Mobile charts 1 1/2 yrs ago, The Admiral used on iPad with Active Captain for hazards, marinas, anchorages, etc while I navigated using the clean screen on the chartplotter - worked great. Blue Chart Mobile is now dumped, Active Captain doesn’t update anymore, and there’s no way I’m trying to register my chartplotter to move the chart to my iPad by WiFi - I’m sure it’s designed to trash my legacy Blue Chart/Active Captain data somewhere along the way. Laughed out loud when I read sellout Siegel’s five star review of this crap. Been working on the short list of suppliers to upgrade my autopilot and radar. Garmin was on top of the list...now on “the other” list. I wouldn’t buy an umbrella from you guys in a downpour..Version: 12.0.0

This is a rip off. don’t buy.Do not even think of buying this product unless you’ve recently purchased a new Garmin chart plotter. If you have an older chart plotter like me they will not let you download your already purchased chart and will force you to buy a new one to use this app. And the new charts will cost you $200 plus. This is an outrageous sum for what is essentially just a backup tool to your chart plotter. Additionally, as others have noted, this is a poor replacement for bluechart Mobil which is far superior to this app. Unfortunately, bluechart Mobil is no longer being supported by Garmin so you’re out of luck if you don’t already have. But if you already have blue chart Mobil, stick with it and don’t upgrade to this inferior overpriced product. And by the way, if you already purchased maps in bluechart Mobil recently they won’t honor that either if you try to transfer to this app..Version: 15.10

Shocking!If I can’t get this to work on my sofa then it doesn’t hold much hope when out on the water..Version: 31.1

Chart update keeps loopingGets to 100% while updating/transferring charts and then starts all over again! Please fix it.Version: 23.0

Terrible app and shopping experienceTerrible app and shopping experience go with Lowrence instead.Version: 27.0

Inactive CaptainImpossible to sync with my Garmin 94s.Version: 32.1

LacklusterNavionics App is far superior..Version: 28.0

AlainOnly useful for updates - not user friendly, poor quality and poor interface. Does not meet the expectations.Version: 20.1

Keeps saying session failed won’t even let me sign inI’ve had app for two months now and still can’t make it past sign in because the app keeps crashing update it constantly thinking that was the problem but never even got in.Version: 28.0

ActiveCaptain iOS version.Doesn’t connect to head unit. New iOS has changed something..Version: 30.0

Totally unusable.When I launch the app and attempt to log in, a screen with two check boxes (asking me to agree that using charts is dangerous, and to agree to their lack of privacy policy) appears. I tick both check boxes, and the login screen appears. I enter my login info and seconds later that first screen with the check boxes appears. Over and over again, that screen refreshes, and nothing I do will get out of that cycle. After a few cycles it logs me out. I’ve had the same experience with an old Garmin account and with a brand new one I created with a different email address. No response from support when I emailed. Trash fire app. Sure would like to update my chat plotter’s firmware and pay for some charts. Extremely frustrating. Huge failure, Garmin..Version: 21.0

Registering a Garman vision + cardPut this app on my phone to register a vision plus card bought from Garmin. Do not have Wi-Fi at my house so I had to go elsewhere to use it. Customer support sent me an email with the instructionsOnce I figured out it was not a card that was read automatically. I followed them exactly I still don’t have the card registered and it still will not work on my echo 94. They should have it so you can call a 1-800 number and activate the card similar to a credit card. You should not have to have Wi-Fi and have all these connection issues like I have had. I will be going back to Lowrance..Version: 29.0

Wrong map setWas given US maps for Canada unit They told me to pound sand and buy yet another map at an additional cost of $200 Won’t buy Garmin again. Customer service sucks!.Version: 24.0

Useless for AC CommunityThis app is no longer any use if you don’t have a Garmin Chartplotter. It doesn’t display any ActiveCaptain Community pins or content, which is pretty daft considering its name - ActiveCaptain -originated from the community review system Garmin purchased..Version: 26.0

Poor designDoes not even get close to Navionics boating app. It no user friendly.Version: 23.0

Pretty good but needs workI love that I can mirror the plotter to my phone and tablet. However, getting there took time with support. You must disable cellular data in order for Helm to show the video feed. You can still press buttons and the thumbnail will reflect that, but no video. There are in app settings and phone settings so it can be seamless. This app helps when we are cozy down below and need to get some info about what’s going on up top and around us. While we are not using it to its full potential, the bells and whistles we have are pretty great. 3 stars due to the cellular issues and cannot pinch to zoom on Helm. A few other minor frustrations. Can’t wait until any tablet can be used as a full replacement for a plotter and all instrumentation is available wirelessly. Still, hands on analog data is still pretty hard to beat. If you wanna impress the hotties, this app will do it. If you wanna impress your fishing buddies, this app will do it. Be prepared for jeers from the fuddyduddy and boomer crowd..Version: 25.0

Disappointed. “Where’s the beef?”I just purchased a boat with twin Garmin 1243XSV chart plotters. After updating the software and downloading what I thought was a chart, I am extremely underwhelmed. My previous Garmin echo map had so much more. also, when I got through updating my software on my Garmins, The software gave me trouble message for my twin Yamaha engines. it told me I needed to finish scanning. It said that I needed to take my boat to the Yamaha dealer. Interesting. I just had the first 20 hour scheduled maintenance. Nothing was wrong. Now I get a trouble message when I open my chart plotters telling me I need to take my boat back to the Yamaha dealer. very disappointing and very frustrating. One other thing – my Auto pilot, which is connected with the Garmins does not seem to be operating the same anymore..Version: 32.1

CrapJunk compared to competitors.Version: 31.1

Keeps kicking me outI’m so over this it’s really annoying , I go through all the sign in process tick the two boxes go in and within a few seconds it comes up server error and that I need to sign in again this just keeps happening every time over and over and do you think you can find help to fix this problem ? Well that’s a big no I’m just going to give up and delete it I’m really annoyed as my Garmin device came with this on it and it’s completely useless.Version: 30.0

Animated TidesDisappointing that the app can’t animate the tides. This function is only available from the main plotter which is rather frustrating as so much passage planning is completed away from the main vessel. Animated tides hugely help planning, especially when navigating through tidal gates..Version: 31.1

Unable to share individual tracks and routes without exporting the whole gpx fileThis is something that needs to be added to the app to be able to effectively share information to friends without having to share all of my data..Version: 25.0

Struggling like you would not believeWatched a dozen videos , spent 20hours spoke to three people spent £300 on maps another £900 on fish finder and still cannot transfer relief shading from phone to device.Version: 30.0

Don't botherThis app sounds great, and when it works I suppose it is. But it never does what you want it to or what it says it will do. Garmin always changing softwares etc and the app does not seem to keep up. It's extremely frustrating..Version: 27.0

Please improveIt is really handy to use this app on my phone. I have an older Garmin fish finder that doesn’t support maps, and being able to see a depth chart of what’s ahead is almost more valuable than what the depth is under your boat. That said, the app is really basic. The chart options are limited, like how the TEXT SHOWING YOUR GPS SPEED AND HEADING REALLY SMALL. Like, smaller than the text on your phone. But you can’t change it, much like almost everything else. I know this app was probably a side thought for Garmin, but it could be so nice with a little development!.Version: 27.0

Can't share sonar data even with WiFi accessThis App is really piece of junk, could not share any data to the mobile app from sounder, why would so bother to install and connect this with cellphone?.Version: 26.0

Fix it pleaseEvery time I try to use the app and connect to my 95sv UHD which is brand new it says there’s a software update and it downloads to my phone and try’s to synch with the unit. Then says no active captain SD card. I’ve tried two brand new 32gb cards and nothing. So the app is absolutely useless..Version: 28.0

Garmin and active captain is a joke!Let me be clear their advertising is misleading at best and criminal on its face. I bought a 93sv UHD. This unit can record sonar and even use active captain. The problem is you can never view your recording. They do not support it. You’re basically recording your favorite spots and giving the info to Garmin, without you ever being able to use it. Active captain is missing features and therefore does not let you record on this unit. As best I can tell, Garmin uses active captain to gain access to your information and your favorite fishing spots. As a matter of fact, if you use community contours it actually takes away detail from the built in lake maps. Wish I had not bought this Garmin unit..Version: 27.0

Forget this and go Navionics!Don’t even bother with this it will just frustrate you. Simple things like depth shading doesn’t even work. And I thought Garmin was a reputable brand! Their entire online system has been down for 4 days now and we get no warning or anything from them. Navionics is 5 stars compared to this rubbish. Do yourself a favor and go Navionics. Very disappointed Garmin..Version: 18.1

Scam!Don’t buy the charts on this app, even though they say relief shading the do NOT give you it & then Garmin says they can’t give a refund the purchase on the Garmin app was paid through apple App Store but there is no way to cancel it or get apple to give me my money back ???? Give me what I paid for or my money back! An hour on the phone to customer support to have a old lady who doesn’t know what she is doing mess me around!.Version: 29.0

Doesn’t sync to between mobile deviceYou can have the app on up to two iOS devices, however they are not synced, so can be a pain if you do a route on one device, say at home, and your second device is on your boat that route is not synced..Version: 24.0

App crashes constantlyHaving to constantly log in. Asks for security number then crashes when trying to enter number.Version: 28.0


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