NFHS Network App Negative ReviewsNFHS Network

NFHS Network Negative Reviews

4.1
4.14745 star

Total 42 Negative Reviews

NFHS Network App Complaints & User Negative Comments 2023

NFHS Network app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using NFHS Network? Can you share your negative thoughts about nfhs network?

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NFHS Network for Negative User Reviews

Not worth $ - better off with FaceTime!Yeah... subscribed so my parents and I could watch my nephew play his football and baseball games for his senior year - game is started and almost through the 1st quarter and I’m getting better stats and info from my sister who is freezing at the game than this!! Error !!! Game delayed !!! Check back later!!! Bologna!! Game is started no game televised and you can’t even get customer support to respond! I paid $70 for this! Nothing for the whole game and suddenly - game disappears from the site totally and no chance of getting to see him play- we are 350 miles away- sorry I just can’t just drive up a buy a ticket ! Thanks for nothing!.Version: 2.0.22

This app is an abomination!This application is an abomination. For what you charge you should be embarrassed. How hard is it to stream a game- really. Without exception, I have not been able watch a full game without buffering and audio problems. and no it is not a bandwidth issue, as it is universal for all parents on our team (and similar issues for the handful of aau games we were forced to watch o your network) today was my daughters last game of her senior year and it froze or buffered the ENTIRE FIRST HALF. Second half it worked sporadically, but the audio was from first half. Not sure how you sell this service with this kind of reviews..Version: 2.0.21

At least we have an optionI rated the app a 3 because at least it does give fans an option to see a game broadcast if they cannot make the game. Otherwise, I was not impressed. There was no play-by-play or commentary. There was no score update. There was no quarter or time clock update. You just watch a video feed of a game and have no idea where you are in the game. We did find a radio station that was doing a broadcast so we tried listening to the radio while watching this app but they were not the same. This app will stop with advertisements at random times and not catch up or save their advertisements for timeouts or between quarters. So it is not necessarily “live”. It was glitchy and we kept looking the feed. I really wasn’t impressed and if there is another option, I will always choose another option..Version: 2.0.39

Very UnreliableThe app is terrible. Many times the live broadcast doesn’t view because they use an automated camera. If the camera is not working all you get is a message in the screen that tells you it’s not working. And many times you can’t follow the action because the camera points to the side of the court that is not in play. Also I have experienced on the rare occasions when you can see a high school basketball game you get no sound because the microphone associated with the worthless cameras aren’t working. Don’t waste your money on this garbage!!!.Version: 2.0.41

DO NOT BUYThis app is a waste of money. I subscribed to watch a particular varsity football team and every week, as the live stream is supposed to start, there is an error message that the automated camera isn’t working. Every. Single. Week. So they must know the camera doesn’t work but won’t bother sending someone to fix it, and pretend every week that the live stream is about to start. Customer support is nonexistent. This garbage app should be free, or at least offer a free trial so you can see if the game you want is actually going to play..Version: 2.0.28

AWFUL STREAMINGThis app is terrible. I tried to stream my nephews state playoff game in Nevada so I payed the $12 to subscribe. Game time came and the entire time we were watching the track and the sideline. Biggest waste of $12 ever. I don't know who or how they run the cameras but it needs to be fixed. I contacted support and they just created a "ticket" and did nothing to fix the issue. When I heard back from them in the middle of the game they just said they were trying to contact someone to fix the issue. That was at halftime and it was never fixed. Don't waste your money on this!.Version: 2.0.39

Broadcast ProblemsThis was my first experience using NFHS this 2020 football season. Although I was able to watch some of my team’s games satisfactorily, more than half the time live broadcasts were unexpectedly unavailable (no explanation given...I was referred to the seller - Apple Apps in this case - for any refund I desired. I did not request this, but instead I suggested some reasonable concession) and/or totally unsatisfactory to watch due to technical feed issues (video buffering, tiling and skipping). Last night’s playoff game was affected throughout by these issues including garbled, unlevel sound (on announcer sounded muffled and the other was really loud) and black screen every 15 seconds or so through out. The replay I watched today worked better however the volume issue remains and constant video skipping. Since our season has come to an end, I went to stop the subscription for the year but haven’t uncovered exactly how to accomplish this. The NFHS App refers you to the selling source which I’ll figure out. Alas I would probably buy again next year, betting on improvements will be made..Version: 2.0.18

How do you make a mediocre service and app bad?Why on earth do you make subscribers paying a high price already watch a 14 second commercial for the service they have already paid for? It is beyond irritating and you miss 14 more seconds of the event you want to see. I happen to work at a school district with their camera installed. It rarely works and when it does it usually isn't for long. They treat customers and subscribers like trash. Steer clear if you can..Version: 2.0.40

Frauds. Waste of money.This is by far, not only the worst app I’ve ever downloaded and paid for, but to be honest, it has the worst support as well. App CONSTANTLY freezes or restarts from a previous point in a game and then simply repeats that process. In addition, the scoreboard RARELY shows during any game and when it does it’s a completely wrong score or the wrong time, which means you have no idea what’s going on in the game. Queries to support go completely ignored. Lobby your high school to go a different route. This is fraud, plain and simple, and this app should not only be removed from the App Store, but it should be investigated for nomination of a class action lawsuit..Version: 2.0.21

Equipment reliability and maintenance needs helpI’m not sure if it’s on the schools or NFHS to ensure equipment works but it is common to have issues with live stream not working, camera not allowing full travel side to side, cloudy picture or doubling when going from one camera to the other. Complaints to schools or NFHS does nothing and so disappointing to miss out on games and memories because they do not check the equipment in advance and when you report it, it rarely does anything..Version: 2.0.44

Not worth the moneyFirst time I tried watching a game all I could get was sound & a black screen. This was on a smart TV. Next time I hooked up a Roku to the TV & it worked, but talk about crappy quality of picture 90% of the time it was blurry & couldn’t tell which player was which. Camera misses half of the plays because it’s too slow. Couldn’t understand a word the announcer was saying. Also tried watching on an iPhone & had the same issues. So disappointing. I was excited to be able to watch games I couldn’t attend due to COVID & now I still can’t watch them. Will be canceling after my month of subscription is done. (Game was Wrightstown Varsity Football).Version: 2.0.16

UnstableThe idea is awesome. and during COVID it has been great to watch games I wouldn’t have been able to watch. However, the app constantly buffers, which I know may have something to do with my connection. Although other streaming apps work just fine. The other major annoyance is that I get the message “Oops looks like you are streaming on another platform etc....” I know without a doubt that no one else is streaming while I am. Just to be safe I have changed my password twice and it still happens. I’m trying to watch my daughters basketball game from last night on demand and have been kicked out more then a half dozen times. Each time I get back in the app restarts the stream from the beginning so I have to fast forward to the point I was at. Currently I’m starting at a blue spinning circle while I can hear my wife streaming a yoga class in the next room (so connection is just fine). I purchased the year subscription and the app is basically unwatchable. A giant waste of $75!.Version: 2.0.21

Horrible appI purchased this yearly subscription so I could watch my son play as my work schedule was every other weekend. It may work once every couple of months! Game has been delayed was one of the go to’s, when I know for a fact the game was being played! I complained to custom service about the non showing of games and they canceled my subscription just a few weeks after my card was charged for another yearly! I requested a refund which was denied! This app is a joke and customer service is horrible!.Version: 2.0.37

Piece of dookieI purchased this app last week. I have tried to watch three games. The first game I was able to see the entire game. The second game the lens was 1/2 clogged up with fog so I couldn’t see anything going on in the right hand of the screen. The game also completely cut off at varsity halftime which ruined the entire experience of trying to watch the game. This is my third game. The entire game the camera has been focused on the bench. I have no idea how this app is making any money or how to report any issues. Good idea, but ridiculous experience. I wish I could submit photos. Don’t waste money, terrible. I’m currently watching the refs chat at halftime, with a double image. Also, none of the scores come through or the time so impossible if you want to get some highlights of your kid for recruiting..Version: 2.0.37

If I could give a 0 star I wouldPurchased this platform to watch my brother in law play football as I am out of state. It’s just about the worst possible customer experience I’ve had. Not only does the steam hardly work (the games freezes for about 10 minutes at a time then it will play for a minute and freeze again) but the customer support was zero help. Also most of the games played were not even broadcasted. I requested a refund for the subscription and because it’s through Apple (a third party) they can’t do anything about it. Very frustrating..Version: 2.0.38

Do not buy yearly subscriptionI am so thankful I didn’t buy the yearly subscription. I chose monthly and am now cancelling my subscription before I waste any other money. I planned to watch an important game with my elderly parents and the game never showed! It said delayed until about an hour later when they finally just didn’t even show the game available to view anymore and deleted it from the lineup. Emailed support with no response. The last game we streamed the score never updated. I didn’t expect the highest quality for this service, but I didn’t think I would be subject to missing an entire game either. I can deal with the sound being off on some games or the score not updating, and even the camera not panning correctly. Im just not prepared to continue to pay money and HOPE it airs every week with no recourse if it doesn’t. I will say that one of the games we watched was very well broadcasted to where the announcers were audible and I felt as if I was at the game. So I suppose it depends on how well each school’s A/V is set up but that wasn’t my understanding when I signed up for this service. If you’re willing to take the chance that your game airs, then it may be worth it for you..Version: 2.0.38

Pretty buggy… with ads even on paid serviceI’ve subscribed a couple of times to this service, and it appears to be getting worse. CS will fight with you instead of listening. But the app is the focus here: Two main concerns. It’s very buggy and often crashes (iOS and Roku) requiring restart and manually forwarding to where I was when it happened. Oh, and waiting for commercials EVERY TIME. Yeah, you’d think $12 a month (Netflix and then some!), would save u ads. But, no, you watch the same ad over and over for their service (which you already have otherwise you couldn’t watch). Talk about net negative marketing….. I hate the company more every time they disrupt their product to tell me about themselves, and the product they’re currently preventing me from using.Version: 2.0.41

Great concept, poor serviceThe concept of watching livestream high school sports is ideal. However, the NFHS network relies heavily on local resources to ensure camera is active and broadcasting games. Many occasions over the past 18 months of our subscription we have not been able to watch a game because camera troubles, ranging from being stuck in one position and not following play, randomly panning back to other end of field, random reset requiring us to log-in again, and the most common occurrence of “Please stand by” error message due to camera not being operational. The only option for customer during game is to send an email, which is monitored by an automated service..Version: 2.0.36

Avoid, avoid, avoid!Day one I had log in issues where my account was not recognized on any device and could not access content, which is apparently a common issue. On the days I can miraculously connect to my account and manage to actually stream a game, at some point the feed will disconnect. If I am lucky it will come back for some small portion of the game, but more often then not it doesn’t come back at all. I have contacted their IT, but have not received a single response or resolution to some pretty simple issues like being able to just log in. This place is clearly not capable of doing what it’s asking us to pay for, nor do they seem to care. Save your money and hope a competitor comes along soon..Version: 2.0.24

Worst customer service everThis is the biggest rip off ever. If I could give it zero stars I would. I called a week before our 1 month subscription was up to cancel. I waited on hold forever with no answer, so I did as they requested and emailed them . A week later they charged my credit card again. I tried to call again. Same thing. I have emailed them twice with no response at all and filed a dispute with my credit card company. I got to watch exactly one swim meet in the month I had the service , it was so far away it could have been anyone swimming in the pool and the only one left after that had a person standing in front of the camera the entire time. I do plan on contacting the FCC if I do not hear back from them and get the second month that they charged me for refunded..Version: 2.0.24

GlitchyI like the idea of this app but it feels like a rip off when the cameras don’t always work. I missed being able to watch my son’s last soccer game because the camera at our school was down and it looks like it is still not working. He is now playing an away game that I am not able to attend, and that camera is not working either. Not sure what I am paying for at this point. I asked for a partial refund and I was told the only way to issue refunds is to cancel the subscription. Bad customer service and bad app design..Version: 2.0.38

Scoreboard Never ShownWhen Our Lady of Mercy (Fayetteville, GA) plays, the inset camera never shows the score, just a washed out black and white view of a piece of flooring where people walk in slow motion. And I can’t even relay this on your website b/c there’s only a bot OR signing in (which is a struggle). Why can’t we e-mail NFHS Network thru that same website?? NFHS gives sub-par “Contact Us” options when you think about it, b/c not every company reads these reviews. Ugh. Thankfully they do better at other schools, and this is our last home game for maybe two weeks. It’s a little disappointing..Version: 2.0.30

Never know what you’ll getSome streams are half decent. Some are absolutely awful. Hollins vs Cypress Creek on 07OCT22 was 100% unwatchable. Camera filmed the back field ref more than any play on the field and just focused in on anything but the play of the game. The lens looked like someone spit on it and never wiped it off. Scoreboard is never updated. It is what it is. The games filmed by an actual person are 100 times better. The automated camera are absolutely useless for football. Those games should be free..Version: 2.0.38

Unreliable ServiceThis app and the subscription are great when the network isn’t experiencing technical difficulties. When I wasn’t able to watch any of my kids’ three games this week while I was out of town, I contacted customer service via email to ask if the issues would be resolved before next week’s games so I’d know if I should continue my service. The email response I received stated that my subscription had been canceled. Guess they don’t plan on resolving the issues, either that or their reps’ comprehension skills are lacking as I never requested to have my service canceled..Version: 2.0.37

Great when it worksThis subscription costs a lot of money, and now we’ve got ads too. I’m fine with the cost and the ads, *when* it works. Tonight for example is a regional championship game and it’s not working. I’ve asked support why they can’t run a health check 6 hours or so before the event. That provide an opportunity for the local school employees to at least power cycle the system. When you don’t, and realize at game time something’s not working…. It’s too late. Please consider the system checks prior to the event, it’d help resolve many issues for paying customers..Version: 2.0.49

Eliminating soundOur high school has a wonderful professional announcer who has volunteered to call games. NFHS is now taking down the sound on our games and replacing it with an incredibly annoying track with gym noises and occasional sniffs. Presumably, their reasoning is that some of the music played during time outs or half time is copyrighted. One can hardly hear the music that is played in the gym. Our in house announcer studiously plays public domain music, and this is happening!! Our small community loves the games and the local announcers add tremendously to the broadcast. It seems every game I’ve watched in the last week has the same awful soundtrack superimposed. Please stop this practice..Version: 2.0.45

Worked great until the finals came on.Whoever decided to put a time limit on a live event is a freaking genius! (Sarcasm) I’m watching my two nephews wrestle in the conference tournament and as I expected they both make it to the finals against kids that have beat them either this year or last. So I’m excited to see it! But guess what? The geniuses at NFHS Network thinks having a time limit not even close to the length most wrestling tournaments take to finish is a great idea. So not even half way through the consolation round the live stream ends! Guess I paid to watch one of three rounds since the first round the camera was zoomed in to the out of bounds area between the two mats. FIX THE PROBLEM OF THE STREAM ENDING BEFORE THE EVENT DOES!!! It’s in every bad review on here! It probably takes a couple clicks of your mouse to fix it. I will be demanding my money back for this poor excuse of a network..Version: 2.0.18

Algorithm doesn’t follow the ballI’ve now watched five high school soccer games on this, so I have enough viewing to give a fair assessment. Each game, the algorithm built to track the ball...simply doesn’t. Most of the action in soccer takes place near each goal, the camera consistently centers to be back to the middle circle/50 yard line. This causes the viewer to miss the important action offensively and defensively. If there are ball boys/girls on the sideline, forget it, the camera pays attention to them. Due to COVID we’re stuck with this as we can’t go to away games, I wish there was a better product but they’ve taken out money at this point. Based on what we’ve seen so far, spring lacrosse is going to be awful to watch..Version: 2.0.16

Great concept but poor executionNFHS Network is a great idea and is awesome…. When it works. More than half the time the games don’t load or you will be watching a game and it will freeze and the get stuck on a repetitive loop so you get to watch the same two minutes of a game over and over. The customer support never has answer floor why not do they ever seem to fix it. And if there are a lot of people logged in and watching it only gets worse and worse. Tournament time is awful but it is always the device that your are watching on or your internet speed. Seems a little funny how you can stream any other provider and not have an issue and can stream the on all different devices and not have an issue but NFHS always has some sort of issue..Version: 2.0.31

Have your volume button handyAppreciate being able to watch my hometown high school games remotely. The visuals are good however support people have trouble keeping up and posting accurate info on downs and yards on the football game today. The advertisers have apparently been given free reign on how loud they wish to broadcast because the volume on the ads will blast you out. Very annoying to have to constantly manage that..Version: 2.0.29

Unable to watch gameI tried to watch a game this past Friday. Site said event was delayed and never came on . I called customer service and could not get through . I emailed that night and didn’t get a response until today , which said that someone will look into it. There is a game this Friday 10/2 and it’s not listed to watch. I emailed customer service and asked if they only show certain live games I am waiting to hear from customer service and if I don’t hear soon I will probably cancel my subscription. Very disappointed..Version: 2.0.15

OooopsBought subscription to watch nephew play Texas HS Football, camera work is sooo bad missed multiple touchdowns but the cheer leaders always were shown after the extra point. Score at bottom with time remains at zeros all game. No commentary ( not really necessary but if the rest is garbage maybe then?) needs to be a ton cheaper if it’s this quality..Version: 2.0.49

Worst app and biggest scam ever!I am warning you that if you see anything higher than 1 star (because we can’t give it zero) it is probably a paid reviewer to give it more stars. Twice I have fallen victim to purchasing monthly subscription when the game is noted as being live and available but when I logged in and paid subscription it then shows it on delay or technical difficulties. If I log out of my account it again shows it is live. Both were to watch important games and both times we were very disappointed. Customer service is a no response and I have not been able to get my money back. Don’t fall victim to this scam!!!!!.Version: 2.0.40

The only thing worse than the video quality is the customer serviceI subscribed to watch a few high school soocer games. When it was time for the games to start they were mysteriously no longer being shown. I was even emailed a broken link to the specific game I was trying to watch. I emailed support multiple times and have yet to receive a response. Save your $12 and watch paint dry. For the one game that did work the ball was in frame for half of the time. Seriously this is horrible and feel cheated I can't give a zero star review..Version: 2.0.37

What a steaming pile!How can this have 4-stars? If you want to watch the same 40-seconds of the game over and over I would say it would rate a 2. And what is up with the score and timers? It is like watching a slot machine while stuck in a time warp. I have excellent bandwidth and have had major problems with multiple schools as have other parents. Apple TV 4 and iPhone both are a similar crap experience. A total dumpster fire. I feel robbed. Update-after a few decent games, again total crap. I feel like I am on an acid trip. Just billed again for a whole month so that I can watch the last game and I am missing most of it. Pieces of game intermixed with warm-up and gym cleaning shots..Version: 2.0.21

Not worth itTried to watch grandson’s football game in Idaho. Couldn’t get signal - error message. Waited for several minutes then restarted app and got signal. Missed first 6 minutes of 12 minute quarter. Then in beginning of 2nd quarter the sound went away. Didn’t come back until near end of game. Hard to know what is happening without stadium announcer. Picture is from far away so you really can’t follow the action. Camera didn’t follow action if there was a pass or long run. Only knew what happened by watching teams either go downfield or return to last line of play. Also lost total signal several times in 3rd and 4th quarters. Didn’t expect much but app didn’t even meet my expectations..Version: 2.0.26

50% chance of working; video slow; only 1 streamHad for about 3 weeks now. Have kids that go to two different high schools, both of which are on the site. However, not all games show up on the app, and even games that are scheduled may not work. Had a game last night that was scheduled, and then when we went to watch it showed as delayed and then it was never recorded. Not sure if NFHS fault or the school but either way a miss. This has happened a few times already. Also, if you can watch it, the video is okay but it is not a manned camera, may be controlled elsewhere but if you want to watch soccer you will miss some action on either end of the field as the camera is slow to respond. Third negative is there is only one stream. If someone else watching on another TV or device it will cut one off. Should have at least 2 since each parent may be in a different location and want to watch. This is a pay service and should be better!.Version: 2.0.18

Didn’t work at allI have screaming fast internet and this app did not work at all to stream a game. And that is after subscribing for $10/month. And when I contacted customer service be phone got a message saying they were inundated with calls and could take my call and that I had to e mail. Emailed and got an automated reply that said they were to busy and get to my request when they could. When I wrote back for a refund they said I had to go through the App Store because I bought the subscription through the app. Did I mention that they said on the website that I needed to buy the app to live stream? Garbage and a scam preying on parents who can’t attend games in person in the pandemic..Version: 2.0.24

Worst filming everI don’t know how this app has decent ratings from anyone. The automatic cameras will follow random people on the sidelines and not show you the actual plays happening. The camera glitches all the time and this game I was watching, the camera was nonstop shaking. The score is never updated throughout the whole game nor the time. And they never show the scoreboard so you never know the score or time. I would know the score if it would catch all the plays but that doesn’t happen as I said. The microphone catches people yelling in the audience but it’s incredibly hard to hear the announcer. I’ve only heard them 2-3 times. I’ve tried to contact the company about this and they haven’t contacted me back in over a month. I’m cancelling after this game is over today..Version: 2.0.24

Rating depends on what you are watchingThis has such a range of service, it is hard to describe any single experience and apply it to all. For football, if your team is playing at home and you can’t attend the game, you are in luck. Play-by-play is well done by radio announcers in your booth; can’t remember if the score is kept up with at the bottom of the picture or not. For away games, forget it. Tonight, no score update, no quarter update, no time update, only crowd noise was heard. I listened to the game broadcast by my local radio announcers who were ahead of the game by at least two plays! Made for an interesting night. I have tried to watch volleyball games and just gave up. No one describing what is going on, no updates. You just watch and hopefully you know enough to be able to figure things out. This has cameras in the sports arenas so you can be a part of the action, but it’s VERY frustrating to try to keep up with, especially if there is no way to keep score. By contrast, GPB Sports has it all OVER this when covering games and updating scores. Maybe NFHS could learn a few things from them..Version: 2.0.45

Great idea, bad on executionI love the idea of being able to watch my kid play live without being able to be in the stands due to COVID. However, since paying for this service (going on a month) I have had nothing but issues! Do not waste your time or money! Constantly stays on buffering screen, freezes and looses sound. I’ve tried watching on my iPhone, pc and fire stick. Nothing works. My internet has excellent connection with high speeds. I called the school thinking it was their issue. Nope!! Their customer service is non existent. I’ve called and emailed with zero response! I will be canceling before my next billing cycle. So disappointed. I had high expectations. In the rare event it works, it works great. Overall, not worth it..Version: 2.0.17

Buffering all the timeI am on our high school football booster board. With all the limitations for COVID we hoped this would help families experience their kids games so we pushed it in our communications. Everyone complains about the buffering. We also wanted to use it to stream the game in the stadium at the concession stand, same problem. Our AV guy says we have 45 to 80 gig upload speed and the streaming interface says the upload is perfect. After a couple of away game and all the parent complaints about buffering if these games as well we are sure it’s not our schools network. NFHS is not ready for prime time!.Version: 2.0.16


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