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NETGEAR Nighthawk - WiFi App App Complaints & User Negative Comments 2024
NETGEAR Nighthawk - WiFi App app received 165 complaints, negative comments and reviews by users. Have you ever had a bad experience using NETGEAR Nighthawk - WiFi App? Can you share your negative thoughts about netgear nighthawk - wifi app?
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NETGEAR Nighthawk - WiFi App for Negative User Reviews
✓ It's okay Netgear, It's okay Netgear, no need to take it seriously or anything.I felt totally ripped off by Netgear after spending a fortune on the expensive R7500 in order to replace a useless BT Homehub only to find the choppy 5Ghz performance of the R7500 was truly hopeless and then finding they basically wrote it off (EOL) after just a few months and they released a new version but no offer of a replacement. Have you heard of consumer loyalty? The R7500 doesn't auto update its own firmware, the apps don't support it or alert you to a new firmware version. So I rely on email notifications. Today I received an email featuring this app, telling me to download it as a new critical security firmware update was available. I installed the app, it has some nice images of the R7500 but then it tells me the R7500 isn't supported! It's a Nighthawk, Netgear devs! Why at the end of 2018 is the R7500 Nighthawk still unsupported? The torment with Netgear honestly never ends, I log into my router and check for the new firmware, and it says none is available! It's okay Netgear, you're just protecting my family's private information, IT infrastructure including our smart home. No need to take it seriously or anything. The Netgear R7500 and this Nighthawk app - What a truly horrendous waste of time and money..Version: 2.2.9.10
✓ TerribleI have the XR500 and the extender and this up is total garbage. It doesn’t show my devices connected to the XR500. The button to block devices and switch on/off the connection is not there. These are know issues for over a year with thousands of complaints yet no resolution. The interface is clunky with hidden sub-menus and functionality. Yet good functionality such as IP reservation or WPS connection, Qos and other Dumos functionality is missed. Not sure who is developing this but they are missing the point completely..Version: 2.15.0.214
✓ Used to work fineThis app used to work without incident right up until I tried to renew my Bitdefender software, which this router has installed when new. After a wholly unsatisfactory series of support emails and troubleshooting, the Bitdefender IT folks simply pointed the finger at Netgear and wiped their hands of the issue. No solutions forthcoming from Netgear, so here I am. No idea whether the router is or is not protected, just that it permanently displays that the subscription has expired (it has not). When the app runs well, it’s great. But that stopped being a regular thing for quite a while now. It is also super duper sensitive to every little hiccup with the router itself and needs major resets of my phone, the system and everything. Too bad. Netgear: please do something about the horrible partnership support from Bitdefender. I have no idea where the problem lies and they are pretty subpar support outfit from my personal experience. Really just step-by-step how-to readers and no more. I had higher expectations from a long history with Netgear products..Version: 2.17.0.174
✓ Problems with password and guest wifiI tried logging in today using the same credentials that I always have and it didn’t work. The only way to fix this was reset my modem. There should be an easier way to reset your password (and it doesn’t make sense because my password didn’t change, it’s not like I forgot my password). So after restarting my modem I still couldn’t find a way to reset my password if this happens again in the future. Looks like the only way is resetting your modem. I looked online and the steps I found about resetting your password either didn’t apply to my router or I’m too dumb to figure it out. And when I try to create a guest wifi network, I’ll put in the wifi password that’s required to log into the network, but when I click save and net gear creates the guest wifi network, there’s no password required to access the guest wifi. Anybody can access the guest wifi network with no password. No idea what I’m doing wrong since I’m telling netgear the password to use and it’s like it’s being ignored. The app is useful, the reason I’m giving it only 2 stars is because of these frustrating problems that I’m running into with nobody at netgear who will look into it unless I pay a subscription fee..Version: 2.29.1.129
✓ Still buggyI periodically come back to the app to check my connected devices and internet speed. Always kind of works, always find a new mini problem. This time the app names my Netgear extender as a HomePod! Update: The newest version can’t even connect to my router. Says I’m not connected to the right network. All the previous iterations at least got that far. Worst yet..Version: 2.18.0.180
✓ Horrible App!The router is good and does what it’s supposed to, but this app is horrible! I continuously get logged out of the app, then when I enter my log on information it just takes me back to the logon screen. This happens over and over again, not only for me, but also on my wife’s iPhone. To fix the problem it says to reset your router, so we do that but then it just wants us to logon over and over again. I’ve reset my passwords, uninstalled/reinstalled the app, reset the router, nothing works! This app is completely useless because it won’t let us log on. The few rare times that the app does work it’s kind of pointless… at times I have up to 11 connected devices that are all listed as “unknown device“. Originally you were able to edit the names of each individual device (Jim’s iPhone, Sally’s iPad, Nintendo Switch, Bob’s laptop, printer, etc.) but now you can’t do that and every single device just shows up as “unknown device“. This makes it very difficult to manage which device you want to be connected to your router, and which you don’t. I will definitely never purchase this brand again in the future!.Version: 2.18.1.6
✓ Pretty poorI have recently bought a nighthawk router and a model 3700 extender. The previous app Genie is no longer supported so I installed this app. For some reason It does not see the extender so I cannot do a firmware update or use any of the more advanced controls. In addition spending time naming devices or associating appropriate icons is a waste. The names and icons do not stick. Some do not work at all. For example the system believes that one of my printers is a digital lock and will not accept renaming. Pretty poor effort from a major company.Version: 2.4.2.4
✓ Fast speed without fail.Faultless fast speed router, I’m getting over 100gbps on cable which on the NBN network I’d be paying an extra $50 for this speed. Only problem I have is if you buy it from someone it’s almost Netgear make it extremely hard to register in your name and make it hard to change ownership. Apart from that it’s a great product and I’m looking to upgrade to the Nighthawk X10..Version: 2.4.12.4
✓ Poor signals between upstairs and downWe have a nighthawk up stairs next to the ONT box which works great but doesn’t reach my bedroom at the far end of the house. Downstairs we have the satellite mesh box and this does not pick up very well at all. They get regular drop outs and freezing which is really annoying as I have 2 girls working from home and this system was not cheap to purchase.. Overall, I’m quite disappointed with the product, Our house is an old brick and concrete block one which is near the bottom of a gully. It is average size , only 2 bedroom and an office upstairs and 2 bedroom downstairs. When we eventually had fibre put on a few months back we were estatic as one of the neighbours declined it down our shared driveway for 4 years so we were over the moon to be getting fibre installed. Unfortunately, this has been sporadic and chorus have been in to change the position of the ONT box from the office into our lounge in hopes that this will help but it hasn’t really as now I get very poor signals in my bedroom and downstairs is also not good. Often emails don’t open, attachments don’t open, things freeze or dropout, zoom meetings dropout, lag or freeze. The girls have to switch between Vodafone and mesh whichever is working best at the time. Since Covid 19, I have two girls working from home most days and they have 2 laptops and 4 phones. Upstairs there are also 1-2 laptops and 2 phones. It’s bizarre that the signals change so dramatically from one minute to the next when we do speed tests taken from the same room. They can be great and a minute later poor. Downstairs the results of Speedtest are worse. I hope you can reply and offer suggestions to this review..Version: 2.12.5.56
✓ Difficult to hook upNo instructions on how to hook up. Cannot detect internet services from net gear app. Wry frustrated. Called tech service but couldn’t help. Finally, I read other people’s comments with same problems and follow their advice and it works: you have to turn off the modem , router and computer altogether . Unplug modem and router connection. Now, reset net gear router by using a small pin and push it into the little hole on the back of the router for about one minute. Turn on modem first and plug in the internet connecter. Then turn on the router and plug in the router from the modem connecter. Now, turn on computer. Meanwhile, turn on net gear app and search for internet connection from your phone. Your computer should now in admin password mode . Sign in with your router password. You can also change the names and passwords . Follow it through and you should have internet connection. If not, try the steps a few times. Good luck ! After that, I have great internet connection with this router. The bottom of the router is very hot. Poor ventilation. Place it on top a metal rack then should be fine ..Version: 2.11.5.17
✓ Not user friendlyVery hard to work and stay logged in. Very frustrating when in a hurry to remove teenagers from wifi..Version: 2.4.3.1
✓ Not good and too keen for your personal dataAs the firmwares develop, instead of making improvements and adding useful features they instead leave it minimally equipped and generally not very good. The fact they want you to use their app and require a sign in is really just a mechanic to gather data - with Netgear you pay high *and* end up being the product. Not what they once were, which is a shame because the hardware should be very capable and if you’re lucky enough to find a good firmware and turn off (or not turn on) the right settings then it’ll do the wifi bit quite well. I imagine the Netgear employees hate their jobs..Version: 2.14.0.301
✓ IOS/iPadOS App often doesn’t work when IPV6 enabled on R6700v2 (latest firmware)Feb. 9, 2020 update: Latest App now works better when IPV6 enabled, but I still often have trouble with local auto-login when starting the App. The irritating workaround for the login problem (with IPV6 enabled) is to close the Nighthawk App, turn off and on WiFi in iPhone/iPad Settings App, and open the Nighthawk App again. Of course, the other workaround is to disable IPV6 in the router’s Web interface and reboot the router (if you don’t need IPV6). The Netgear R6700v2 was advertised as supporting IPV6 but I have had irritating problems when IPV6 is enabled. The biggest problem now is that if IPV6 is turned on in the router’s advanced options (disabled by default), then the Nighthawk App on both iPhone and iPad often or usually doesn’t work or works for a while and stops working. If I turn off IPV6 and reboot the router, the App works fine. Other than this Nighthawk App, I think IPV6 works (using Web interface rather than App) although some VPN’s won’t work from the router’s network with IPV6 although newer versions of VPN’s with IPV6 support will probably work. Luckily, I don’t require IPV6 yet, and recommend Netgear router users just avoid enabling IPV6 unless they know they need it..Version: 2.4.19.1
✓ HopelessThe app remains in a vicious cycle of crapness. I can not access my own router. My family all have access but I am blocked. it will often gaslight my daughter by telling me her daily limit has been reached and it has not. My other daughter gleefully continues online well after her daily limits have been used but it doesn’t stop her. It makes zero sense and does not work. Now I am locked out of it and I am blocked from basic things online. I spent a significant amount of money to achieve 2 things: 1 ensure my internet network is good because we live in a mobile data blackhole so rely heavily on home internet and 2 be able to manage my children’s online activities. Speedtest consistently tells me that my speed is excellent. And checks to see if there is an outage in our area confirm there are none. The product and the app are abysmal. I’d love to use some more colourful language to tell you how I really feel and would love to rate it zero stars.Version: 2.25.0.44
✓ Garbage that only gets worseI honestly can’t believe this app is rated as high as it is. I’m on my second router with this software/app and the problems are always the same. Switch internet providers too but same issues. Once it’s set up it’s ok. Any blimp in your internet signal and the system can’t recover. Installing updates through the app, the system can’t recover. I’ve got 30 devices running my house tied to this and I every time I’ve updated I end up having to factory reset the router and reinstall every single device and it’s hours and hours. Usually takes a couple days to recover from any disruption as the system basically crashes and although the app shows it’s online with devices working, they are not. It’s never accurate. My advice it but another brand of hardware and stay far away from net gear. “Oh, you want help to fix our defective software? Pay us more on top of the hundreds you already spent”. One of the worst functioning and unstable line of products I’ve ever dealt with..Version: 2.23.0.67
✓ App is different than shown here.So many devices listed (current and irrelevant) from years ago still show and the UI looks entirely different from the screen shots in the Apple Store. While I’m able to manage the networks easily, it would be great if the original interface which worked well and showed useful device and connection info didn’t go away. The app should look like the app that has been downloaded..Version: 2.21.1.354
✓ Router functionalityI have had this router for about 6 months and absolutely love it when it works. The app is nice cause it allows me to easily see what device is connected and which is not. I have Charter and they offer speed however their modem had issues and it took 4 service technicians to resolve the incoming line/issues which is what lead me buying a new modem. The internet will be fine and functioning however the router will be offline or randomly disconnects a device. I’m far from an I.T. technician but believe that this router needs a software update of setting correction. I have heard positive reviews of this router and it was about $200 so I believe mine is/has something wrong with it. Once you reboot the router it works fine for a day or two but I would honestly say we reboot this device at least 3 times a week. It’s great when it works but a hassle when it isn’t..Version: 2.14.0.301
✓ I’m not very happy with this entire app and routerWell this has become a ridiculous joke when my home internet provider keeps adding their own IP address to this nighthawk router when I was told to restart my home internet provider modem and it wouldn’t add their own IP address to this nighthawk router and then I just keep losing total access to my second nighthawk satellite device and it won’t reconnect to my nighthawk router at all and I followed the instructions that I was sent perfectly and then for a security device unknown devices were added to my nighthawk app and I certainly didn’t add these unknown devices I’m sick of having to repeatedly setup this nighthawk and I couldn’t access my own administrator gateway at all properly because of my internet provider adding their own IP address.Version: 2.34.1.1
✓ Terrible downgradeYou can no longer manage parental controls. If you deactivate or pause WiFi on some devices you can’t put them back on without restarting the devices manually and reconnecting them to the system. Why on earth does it forget device names? In order to figure out what each device is you have to go around the house and do an investigation. Less functionality, more work, no memory of your effort. Terrible. Needs to change soon or I’m tempted to throw the whole system out..Version: 2.5.1.10
✓ Badly implemented parental controlsI travelled to a different time zone. My children stayed home. The bed times and off times for my children were adjusted automatically to reflect the time zone where I was. Now I’ve returned home, and somehow the settings are still stuck in that other time zone. There is no setting I can find to enter the correct time zone. This makes the parental controls useless. And they’re the reason I bought this router. Badly done..Version: 2.28.0.107
✓ Completely unnecessary toolThe app forces you to create a Netgear account, why? Asks for many permissions including location and is clearly being transformed into a data gathering utility. Use it to setup your network initially if you must but then uninstall it, you do not want this thing in your phone. It doesn’t even have any useful menus all the slightly advanced setup must be done via local web. (Note the privacy policy explicitly allows gathering location data - don’t be fooled).Version: 2.8.1.0
✓ Extremely slow appEither this router’s processor speed is low or the network it seems to default to often is slow. Simple tasks to access the settings in the app, including checking which Wi-Fi band is being used take an extended time. My last router was a step up from this and the difference is notable. The features of this app are nice and I will be keeping this router as it plays nicely with my modem of this same brand. My router was from a competing band, while I haven’t downloaded and used the app, I notice performs better, at least the site for the login/settings for the router does. There are far more options for settings in the competing router. The biggest difference with the other router I would say, which this one lacks, is that the main settings offer a VPN. Word to the wise is if you don’t already have one, get a surge protector WITH a cable line input and plug the power cords from both the modem and the router into the outlets, especially if your area is prone to storms. It’s not just storms though. Electric companies can also cause power surges. Don’t learn the hard way like I did!.Version: 2.26.0.61
✓ Can’t connect!So my issue is when I first got my wifi extender the app would work then all of a sudden it would always say it cant connect to the router to disable vpn and all these other messages would pop up but idk what the issue is even though it says it cant connect to the router my wifi signal is working good so its like it is working but the app isn’t if that makes sense because as soon as I disconnect the extender I loose signal to the main router because im to far from it and when I plug it back in then i get full bars and im connected to wifi so I dont get it why does it say it cant connect to the router if i an connected to the wifi ive tried all types of troubleshooting and nothing works ive tried multiple times restarting the extender and starting from new thats the only way the app would work for that moment it works fine it says im connected to the router but as soon as i close the app and get back on the message pops again saying can’t connect to router so confusing need fixed ASAP for peace of mind even tho im convinced the extender works perfectly fine the app is what triggers me & I literally was just messing with the app right now and since it keeps saying unable to connect to router i tested my speed just to see if it did anything and sure enough it did it shows my speed and all the devices that are connected so im very confused now how all that works but it saying not connected to.Version: 2.19.1.6
✓ Extremely slow interfaceThere’s a 5-10 seconds loading time between each screen. How can such a big company botch an essential app so bad.Version: 2.24.0.44
✓ Parental controls consistently changes profile devices and device namesParental controls consistently changes profile devices and device names. I’m not sure how this keeps happening. Upon initial setup I literally had to disable wifi on each iPhone in the house in order to identify who’s iPhone was connected to assign to a profile. Device names change. They appear to change which profile they’re attached too. And there’s 80 apple devices that have connected which I’m sure my household has not owned that many from the beginning. Besides that the router is only 2-3 years ago. Likely not going to renew any subscriptions. And look for a different means of parental control..Version: 2.31.0.195
✓ Completely Broken since Late-SeptemberThis app used to be great. Then the firmware update to fix security flaws at the end of September destroyed not only my R7000, but this app too. The list of connected devices never refreshes. Ever. If I reset the router, it works on there for about 10 minutes before locking up again. The app never updates. It shows wired devices on the 2.4GHz network, names are all missing as well as icons. I know it’s a router issue, as reversing the firmware fixed the issue, but for security reasons I obviously can’t do that. Even a factory reset didn’t work for more than 30 minutes. I’ve used this app for years, and my R7000 for longer. Never had an issue till now. Extremely disappointed..Version: 2.12.5.56
✓ GarbageApp forgets login seemingly by random. It hangs waiting for up to 30 seconds just to load the WiFi settings menu every time. For some reason 5GHZ WiFI settings only appear half the time. Initial setup of router useless. Wouldn't detect a internet connection while waiting for ISP to kick old connection so I couldn't proceed with setup. Have done 99% of setup through web interface, which is abysmal compared to anything else I have tried. Using with a brand new Nighthawk RAX20. 5GHZ band is useless even within 5m of router. Will be returning it ASAP..Version: 2.10.0.16
✓ Useless app that isn’t necessarySince netgear decided to remove the feature of accessing my router from a web browser, they forced me to download this app. Really, what garbage. Just to do simple things, is now more work than what’s necessary, lots of loading, and frequent errors. Why was routerlogin.net removed? Why couldn’t you give users the option to use router login, or this app? Unbelievable 🤦♂️ Definitely my next router will not be netgear, if this is the way they plan on moving forward with..Version: 2.25.0.44
✓ Access control doesn’t work properlyToggling devices on or off just keeps resetting itself after refreshing the screen.Version: 2.23.0.67
✓ Upgrade... reallyWhilst this App provides the same sort of information as the Genie App did the network map doesn’t contain as much information. Doesn’t seem to maintain the device type information that we setup with Genie. Over time I’m sure people will become use to the new layout of information, but has a pervious Genie user I’m currently finding that the detail isn’t as easy to read through as it was..Version: 2.3.1.37
✓ Useful but limitedIt is good to have this app available, but it needs work. I hope that the development path will provide greater functionality. e.g. It would be useful to be able to switch on/off the guest network, and to receive alerts if an extender goes offline, along with diagnostics. (I use 2 Nighthawk extenders)..Version: 2.8.5.16
✓ Does not work in my setupI have two Nighthawk units in my network. A R8000 and a R6400v2. Both are are operating in Access Point mode because I use Sky Broadband and their router does not support modem mode (like Virgin). The Sky router’s WiFi is pants. This app won’t connect saying that I’m not connected to the WiFi (I most definitely am!) or that I’ve not enabled local access for the app (I have!). I can only conclude that the Nighthawks both need to be in full on router mode for the app to work. I would prefer it if my access point web page wasn’t plastered with suggestions to download an app that doesn’t work in my case!.Version: 2.7.2.19
✓ DifficultWon’t stay connected to the router.Version: 2.12.5.56
✓ What rubbishI own a Netgear R8000 router which worked ok for most of its life with the Nighthawk ios app. However, since the last app update, I can only access the modem via remote management - for some reason it takes up to 10 mins scanning trying to find the router on the lan. Have done everything from reinstalling the latest router firmware, hard reset, nothing helps. Can’t wait to upgrade to Asus after all the Netgear issues over the years. Not worth the money and stress..Version: 2.5.1.10
✓ Ok but could be betterApparently the genie app I’ve used for sometime is no longer supported. Initial impressions, this looks quick slick. Looks a lot more modem than it’s genie predecessor but it’s very glitchy. I spent almost an hour in the device map, labelling devices and giving them specific icons the app makes available to help distinguish between printers, nas drive, tablets etc, giving family friendly descriptions too. All of which you need to press save to get back to the device map. Annoyingly the changes are only remembered for that device manager session, refresh the list of close and reopen device manager and all your customisations are gone..... very disappointed..Version: 2.3.1.37
✓ AwfulSlow, doesn’t work and I ended up deleting it.Version: 2.6.4.13
✓ AppsTried to load the apps in my iPhone and also my iPad but both failed..Version: 2.4.16.28
✓ Atrocious customer supportI’ve had nothing but trouble with a non-functioning app and had no success with 24/7 support.I’ve been waiting for a week for someone to come back to me and have spent hours on hold on the farm at trying to get it working. I’ve brought the Router back and changed to TP link.I’m still within the trial period of the app however I have paid for the full version and now I’m having no response from anyone in relation to a refund for the money I paid for something that doesn’t work.Version: 2.12.0.22
✓ Not recommended at the momentI have long experience with routers and this one (the nighthawk ax4) seems to jump off network every 12hrs this morning it jumped off network, reset itself with a new default password & network name asking me to set up the router all over again. This app told me I couldn’t connect to the router but yet my phone is connected and online. I have a smart home and i can’t even keep devices on the network long, very frustrating that I’ve reset this router 5 times in the past 48 hrs that I’ve had it plugged up! I will be returning this, i have had better results with a$69 router a paid almost $300 for this one. I bought this because I wanted a steadier flow since now I’m having more devices on the network. And in no experience doses it takes 3-4 hrs to troubleshoot a router, after what I’ve paid I won’t even consider dialing a support number. But when it is connected it does work great. Great idea of a product, fix the simplicities!, after buying a product of this magnitude for it to be a hoax it makes you question the integrity of company and it’s product!.Version: 2.5.4.0
✓ Awful app that keeps dyingAmount of times I’ve tried to log into this and it keeps saying that there has been too many invalid a tense. This is a well-known issue that some people have managed to fix whereas I haven’t been able to. The app keeps dropping as well as dropping the extenders that are connected to the main router. I have had nothing but trouble with the Nighthawk series from net gear and the app that controls them all. When you spend 400 quid on a router and then a further 250 quid for each extender you would expect it all to work with no issues and to have a main app to work them all. I can control off of the Internet but whilst you’re on there, it says use the Nighthawk app as there is many more functions. Disappointed is an understatement, net gear support on all three occasions of me phoning them I have felt belittled.Version: 2.6.0.13
✓ NetgearI like the interface design it’s simple to use, the old app had the ability to name devices which made multi use households much easier to navigate as I often turn off internet to naughty kids.. now it’s a guessing game of iPads.. I would like to see that back in future updates and also a time management feature, so eg a certain device can have one hour of internet use before it automatically turns off..Version: 2.4.1.20
✓ DisappointedHave spent better part of the day trying to connect my router to Nighthawk. Nighthawk kept telling me the unit could not be found. I reset my router, checked cables, deleted app reloaded. No luck. Further it would not find satellite. I finally gave up and went back to my apple airport. In addition the app takes several minutes to discover the router only to find out it didn’t find the Night Hawk. After reading comments it’s clear this app sucks. The question is what is Nighthawk doing about these problems? Nothing that is very clear. This unit and app should be given second thought when considering purchase!.Version: 2.31.0.195
✓ Used to Work Well…Now It Doesn’t Update FirmwareI have an R7000 (ac1900) Nighthawk router purchased in late 2017. The first few years I was very pleased with it operation and this apps support. However over the last year I started experiencing more and more internet drops. Since this app said the router firmware was up to date, i suspected ISP issues and spent months debugging. I routinely have used this app to check for updates to the router firmware which worked well for the first few years. However I just realized today that the app has stopped finding and installing firmware updates! I check the Netgear website and find there had been numerous firmware updates that this app still reports there are no updates. This is worse than no app at all and proliferates old, out of date firmware in countless routers without users being aware. This puts Netgear customers at risk of new attacks on their networks. Netgear please update this app to have the app check for and install the latest firmware updates. I’m very disappointed in Netgear over this issue. I will look elsewhere for my next modem and router after this frustrating experience..Version: 2.11.6.0
✓ Not simple to useI followed the instructions and had to enter the Password multiple times before it was recognised. The extender kept not seeing my router even though it was only 6 feet away. I think Netgear kit is not as simple as they claim and not solid in use. I was disappointed and have a remaining lack of confidence in the solution I bought from Netgear..Version: 2.19.1.6
✓ Changes make it un-usuableUsed to a fantastic app to use to track and monitor your home network. Now its buggy, slow to load (if at all)..Version: 2.21.1.354
✓ App does not workSpeed test on app does not work. No schedule option for when to turn off router..Version: 2.12.5.56
✓ The App Never works- DON’T BUY A NIGHTHAWKThis is the biggest piece of junk! The app log in as admin never works. The ability to control via the app was the whole point of purchasing this device, so that we could monitor and control what devices had WiFi. We had the device for a year before we swapped out equipment from spectrum in order to use the Nighthawk Router that was purchased. When we couldn’t get support on the initial set up without paying $100+ for extended technical support, given that we were out of warranty, we spent 3 more hours getting it set up. Finally, after the initial set up, we have continued to have issues logging into the app and still can’t get in today. The website that we were told to use now says our information is being sent unencrypted and is not a secure website when accessing it from my iPhone. Save your money and go with a different device unless you want to spend a ridiculous amount of money on technical support, which at this point, seems like it was done by design..Version: 2.9.5.14
✓ Baffling then annoyingI admit I’m not that great with tech but the setup is totally baffling. If you don’t know the jargon you’ve got no chance. The App also gets stuck when it can’t complete a task giving you either the option to ‘try again’ which then fails and sends you back to where you started. The other option is the back arrow which, you guessed it, is basically the same as ‘try again’ and sends you back into the infinite loop of madness. If the App can’t find the extender it gives you ‘join’ or ‘cancel’ that both do the same thing!!!! Only option is to delete the App and re-start. It won’t be long before I test the range of the nighthawk after it leaves my boot. I have a router. I want to connect my extender to my router so I have more range. That is it. Surely it shouldn’t be that complicated?.Version: 2.6.0.13
✓ Premium product, sub par user experienceThe apps form validation was terrible. Got stuck multiple times through the setup process when everything with the router was configured correctly. I hope the experience is smooth from here on in, else I have lost faith in this brand. However I must say, the internet speed is pretty incredible..Version: 2.11.0.11
✓ Nighthawk add does not support your router modelWell that’s great, download the nighthawk app and all I get is an image of my D700 nighthawk router and a message saying router not supported, go figure..Version: 2.11.5.17
✓ Update is terribleBought a 2nd net gear as I liked the app so much but with new update there’s subscription features I have no interest in and can’t turn off. net gear sent me an email about a 1week anniversary with one of the free trials I started. All I wanted was to turn off device access to the internet in one touch and now it’s 2..Version: 2.15.0.214
✓ Disappointing products and appI’m a longtime Netgear user and recently upgraded to a Netgear XR 1000 nighthawk. Using the app it was fairly easy to install the router yet I quickly discovered that armor protect was enabled by default by Netgear. I tried numerous times to disable the armor protect feature, which is an option under settings, security. The app consistently times out and gives an error message saying try again over and over and over. I called phone support and after speaking to two different people with major language challenges they were unable to help me and kept trying to transfer me up to the next level of support. After 45 minutes of waiting still no resolution, I’ve gone to the next step, which is to remove the app, reinstall the app and try it again. I’ve also found online that some people found a way to disable armor, protect after rebooting, or resetting router. Its pretty pathetic this device locks in customers to not allow them to make changes to the device. If I could give this a negative star review, I would. Period..Version: 2.23.0.67
✓ Do not download- egregious user agreementOk, they killed your use of Netgear Genie so I they could force their new user agreement on you. You must agree to arbitration in Santa Clara Ca instead of lawsuits and you bar yourself from class action lawsuit participation. So, if they have a negligent security flaw, you are screwed without any meaningful recourse. ALSO, if you don’t agree to their new agreement, you must RETURN your device!!! Something tells me you won’t be refunded your purchase cost either. Forcing you to login, thereby giving this seemingly failing company your routers security credentials, doesn’t seem to be a smart move either. I’m sticking to using my secure Firefox browser to manage my router. Next purchase will NOT be Netgear..Version: 2.3.6.7
✓ Customization and parental control is not freeI find it difficult to digest that Netgear does not have in-house app developed for parental control..Version: 2.32.1.14
✓ Still not working properly…Just bought a Nighthawk RAX38 that supposedly comes with Netgear Armor… impossible to install as the security option don’t show in app… What kind of router app is this if you can’t access security setup ?.Version: 2.32.1.14
✓ Parental featuresDownload but none of the additional features are present in my version. Only the basic settings.Version: 2.22.0.247
✓ RubbishApp worked once now just times out whenever I try to log in. Have reinstalled App, rebooted router several times, re-setup router. App still doesn’t work.Version: 2.28.0.107
✓ Too hard to set upTo many settings and complex to set up. Not a plug and play system.Version: 2.12.0.22
✓ Doesn’t really offer much for an older router R8500Recently updated my R8500 router’s firmware and lost the ability to name my connected devices. So I thought the app would be helpful in naming the “mystery” ip/Mac addresses on my network. After turning every piece of internet connected electronic equipment on in the house to find each MAC address, I tried to rename the ones that popped up in the app with no description. It worked, so long as I did not rescan for connected devices in the app again. Once I did that, my new name identifiers for those mystery devices disappeared. Clearly it is a flaw with the firmware since I can’t rename or classify device type in the web browser router admin page either. The one thing I needed the app for it can’t accurately execute that being connected device identification for the router. The older devices I had named prior to the last firmware upgrade, retained the name info I gave them. For anything connected after the upgrade the names won’t stick or I get an error page. Fix the firmware or fix the app..Version: 2.6.0.13
✓ Frustratingly poor applicationAwful application. Have rebooted it several times and still does not enable me to login after I have a valid account which works on my web browser. My login details are correct. Won’t connect to my extender either, just appalling. Wasted precious time and money trying to use this app with the netgear extender. Based in Australia and support poor..Version: 2.22.0.247
✓ Worst app I have ever used!This app is probably the worst app I have ever used, its got so many bugs in it. The authentication is horrendous. It continually times out whilst you are half way through logging in or the login mysteriously fails one time then just when you are about to try again it decides that it hasn’t failed and lets you in, but then the app crashes and you are back to the beginning. Once you have managed to log in it randomly finds or doesn’t find your router. When it does find your router none of the features work. When you install it it asks you if you want facial rec turned on but it doesn't actually use it to allow you to log in. I’m amazed at how this is allowed to pass for a piece of software and be allowed on the App Store. I have seen Russian casino app that are more stable and better put together than this rubbish. Problem is there isn’t another option because I have the netgear router I have to use it. Only thing worse than this app, the web version they put together..Version: 2.34.0.306
✓ Not able to view IP addresses?!?As far as I can tell, there’s no way to check what the assigned IP is to each device. It tells you the MAC address but no IP. I have a conflict on my network and no way to tell what the IP addresses are for each device. I guess I’ll go through a browser… but then that defeats the whole point of being able to manage your network from an app doesn’t it?.Version: 2.33.0.269
✓ Speed test?Why did you remove speed testing from the app?.Version: 2.21.1.354
✓ Used for advertisingDecent app, works well for configuring the router. Netgear uses push notifications to advertise other products for purchase though, which is unacceptable. I already paid a ton of money for this router, don’t interrupt me to try to sell me more stuff..Version: 2.31.0.195
✓ Frustrating to switch networksA few UX frustrations- I replaced my wifi network and had to factory reset the extender after searching through the whole app with no clear method for connecting the extender to a different network. Just a constant dialogue telling me it wasn’t connected with no options to mitigate besides re-connecting to the old (nonexistent) network. After the reset, the loading screen was stuck for several minutes with no way to exit the process. Had to force quit the app & restart to continue setup..Version: 2.31.0.195
✓ Bad uploadsDevice not sending proper upload speeds.Version: 2.26.0.61
✓ Rarely worksThis app is among the worst I’ve ever seen for remote router management. If your internet goes down you can’t access the router through the app. Can’t access the router remotely (off local network), and most of the time you can’t even connect to the router on your own network. Overall the router itself does a great job, it’s too bad the app doesn’t work half as well..Version: 2.35.0.336
✓ Terrible customer serviceThe product specs are good & it was reasonable priced I purchase it at Costco, I like saving money however I don't know it's worth it for the poor customer service beware! The app SpeedTest doesn't work. The instructions said if I change the new Netgear equipment to my existing Wi-Fi name and password all my devices will find it automatically that doesn't work. Sometimes my phone and devices cannot find the Netwerk it will default to the guest network I set up and find it but it won’t find the main Network. They have weird customer service hours. Was disconnected twice and two times I said no one is available at this time. The one time I got through the queue said I was next in line and then the number continued to grow before I was connected.... for a tech company they don't know what customer service is! There was absolutely no instructions in the box my issue was I wanted to add more satellites than the two that came with the system,the app doesn't walk you through that process and doesn't appear tech-support is worth contacting .... Could not recommend the product from a customer service side.....Version: 2.21.1.354
✓ Disconnects Nest Cams and smart lights on rebootJust got Bell Fibre to home. Set up all my Nest Cams and smart plugs and rebooted the router the Bell router and Night Hawk box; one cam stayed connected the others did not reconnect. Happened with my previous set up with Starlink where I had to reset all the cams and plugs/light every time the power went out longer than my battery back up. I boxed it up and put it away. Figured I would give it a try again. Same results. Will likely just get a Wi-Fi extender..Version: 2.29.1.129
✓ Not worth the $$$Text to help feature is useless. Every time I ask for help I get told they have no tech services / staff available. Spent $500 on their Nighthawk and they can’t even give 5 minutes of their time. Also, the wifi range I have without the nighthawk is better than the range I have with it..Version: 2.11.0.11
✓ Not goodNighthawk MR60 is difficult to setup. Its definitely not easy and its not for people who don’t know technology and how to configure routers. I had google and do my research in order to configure nighthawk with spark nz. Nighthawk is full of issues. Rebooting router from the app actually creates more issues. Manual removing of power cable and reconnecting have to performed for it to reconnect to internet. Weirdly smart devices keeps dropping and have to reset all. Even I recycled WAP name and password but some smart devices still had to be reset as new. Took me half a day to get all done..Version: 2.12.0.22
✓ Password resetHaving one hell of a hard time trying to do a password reset despite many tries.Version: 2.32.1.14
✓ Shocking appApp is terrible. Been using the app for a few years used to work fine. Recently I can’t even log into it. I can sign into my account online but cannot access my router to do updates it also occasionally changes the password and reverts it back. Working in telecoms I know it’s common practice for automatic firmware updates to stop this type of thing I fail to understand why netgear cannot implement this into their products.Version: 2.31.0.195
✓ Go with UnifiGoing from unifi wifi5 to netgear wifi6, everything is slower and less reliable.Version: 2.30.2.14
✓ Worse than previous appI’ve just been forced to stop using the previous genie app, which worked well, to use this app, which doesn’t work well. For instance, I cannot pause and resume the internet on specific devices anymore. I can see the control but touching just expands the device details. I can’t find an overall enable setting for this feature either. Shoddy workmanship and minimum effort from a major manufacturer. Considering avoiding Netgear in the future..Version: 2.3.1.37
✓ ConnectionAlthough I’ve been using netgear router successfully for a year or so (other than annoying dropouts) I have never been able to get this app to connect to my router It always says `problems` try again. I give up. There was a Recent firmware update but I can’t update because I can’t connect..Version: 2.4.6.1
✓ Absolutely horrible- don’t waste your timeApp drops all information including logins and registers all your passwords as being ‘part of a security leak’. Interface is clunky and forgets login details, then hangs up after 30 sec usage. Has caused endless interruptions in internet. If you’re reading this and still have your ‘WiFi extender’ in its box take it back- it’s honestly not worth the trouble. Buy another product..Version: 2.10.5.17
✓ This app needs more work and improvementsTheir firmware has broken all Netgear nighthawk devices making them totally a mess. I’m using modem, router and WiFi extender I asked them to replace the extender and I’m still having crazy problems with connection to no internet at all the problem is the last firmware is impossible to avoid they pushed it and you have to update even you don’t want to. You paid top dollars for products that are trash! Unbelievable I thought that by replacing the extender it would work but nothing... you call CS which is confusing because to all of them I did explain that the firmware is the problem not the WiFi, but they don’t listen... modem, router everything was just fine after the update it broke all my network also the app tend to write devices names incorrectly or doesn’t even show them. I hope engineers/developers behind this app and software look after customers. I guess the app should do basic stuff with no big issues... it seems like they can’t fix the app+software. Netgear should look into this and get more serious about pushing useless updates..Version: 2.5.3.18
✓ Classic Bad SoftwareThe router itself is great I have never lost a connection or suffered latency due to too many devices on the same network. But as is the case for every company nowadays they refuse to hire dedicated software teams to deal with the bugs and glitches that make the app useless. I can barely log in at times even next to the router to check simple notifications and this is with full support that costs over $40 continuous! If you want fantastic hardware and a smart device router Nighthawks are great right out of the box, but as per usual do not pay for any of the subscription services because Netgear and others put no effort into the supplementary services offered..Version: 2.31.0.195
✓ Broken broken brokenAfter entering the router password the app does nothing for a few seconds and then times out. Refuses to acknowledge that a password was entered. Idiotic. Sticking with logging in on my laptop..Version: 2.21.1.354
✓ Can’t change SSID name & passwordYou have to go to pc and change the name and password. What is the point of app, just connect ? You can do better Netgear..Version: 2.31.0.195
✓ Deserves better interfaceI shouldn’t have to click 5 times to reach the “Check for updates” option: Click Home top left corner Click Settings Click Router Settings Scroll down Click Check for updates This option should be on the main screen..Version: 2.5.4.0
✓ A brand new extender wont link to this appHow ridiculous a brand-new extender won’t talk to this app effectively. I’ve given up after 40 minutes of trying to work through the app not recognising my router and it’s correctly inputted password. Hundred percent do not recommend. Two different devices and reinstalling on one device with no luck. Also do not appreciate being told to be calm when a chat support person tells me to stick metal into a device plugged into 240 volts. Chat support person tells me it’s a known issue and that I should be using the web interface for my router. There were no instruction indicting that this was a preferred method for getting the extender to talk to the router. Netgear, some fine tuning of customer script is needed for your support personnel. Assuming knowledge and telling some to stay calm are not good customer service..Version: 2.32.1.14
✓ App can’t find ExtenderAfter a previous IOS update the app failed to identify the extender on our home network. Netgear were helpful in getting it fixed after a call lasting 90 minutes, only for the issue to arise again. Tried contacting Netgear to get it sorted again but without response. The first time I was told by Netgear that they were aware of an issue with the IOS and were trying to fix it-it May have been something to do with IOS security settings. However, as I am tech phobic I didn’t really understand what the issue and wasn’t prepared to alter those setting on my I phone. The Nighthawk extender appears to work without the app though..Version: 2.18.1.6
✓ Simply Cannot RecommendNot recommended as a brand or product. Support is non existent. You have to pay for support after 3 months. That is when you need support. The software is watered down and all the useful features in DumaOS has been disabled. No VPN Hybrid as advertised. Cannot configure the function on the router to block DNS (like Google). Overall a big regret and disappointed..Version: 2.13.1.4
✓ No Pause/Resume Switch?Just recently purchased the R8000 and connected the app. Have to say so far so good in terms of setting it up and naming devices etc however when it has come to pausing connections the switches aren’t there like on the screenshot in App Store. The heading is there but no way of turning on and off. Hope an update can fix this as it was the main reason I got the app!.Version: 2.2.0.63
✓ Nice routers, bad appI bought some new Netgear stuff to replace my ISP rental box. I love these Netgear Nighthawk cable modems and WiFi routers. But this app is hot garbage. It was a nightmare to setup the router. I thought maybe 30 minutes at most to complete the setup. But it took me two hours because of this app. It wouldn’t connect to the router because it kept saying there was no internet and no matter what I did it would always say that. The router was working with internet. Since I could see all three bands on my phone and my PC had internet the entire time. But the app somehow never detected it. So, I unplugged the router and model and tried again. Four. Times. All four had the same results. I thought “hey, this’ll be super easy cause it has an app to set it all up” Boy was I wrong lol I eventually got it to work by signing in and setting the router up through the website and not this app. It detected the internet after that but still wouldn’t get to the main screen. So I tried the setup option again. But it again, didn’t detect the internet. Then out of the blue just jumped to the main screen with my router finished with the setup. And now it won’t sign me in to let me view my router. This is the first app I’ve used that I just don’t understand what is going on in its process of things. And the first app I’ve left a review for. Imma uninstall and reinstall it to see if that helps. But I have doubts.Version: 2.8.2.0
✓ NETGEAR Mesh ExtenderSo, after finally getting the app to install and show NETGEAR-EXT, after several attempts , 1 web chat, and 1 call to support, all to no avail, it now seems to be working…. Only issue is nearly all the devices are showing as ‘unknown’, is there a fix for this as very frustrating not knowing who/what is connected to the extender Thanks.Version: 2.13.1.4
✓ App is too slowLiterally takes 2 business days to change a setting within the app. I have super fast internet speeds but trying to do anything in the app is just pointless..Version: 2.27.1.79
✓ Range extender EAX80 hard to setupThought it should be easy to add EAX80 to RAX80 but no - dropped app and used WPS option.Version: 2.4.24.1
✓ Why even bother? Who is this app for?All I want to do is check for a firmware update and this app seems unable to even do that. This is why so many go to custom firmware as these “apps” to run routers are made for a soccer mom so when they don’t work the user feels its their fault. Just stop! When you make an app with such a lack of quality it makes me wonder if you are either going out of business or want your router to fail after a year with such poor support. This is a $500 top of the line router and the app is such garbage that I would fire all the devs and find some high school hackers and pay them in weed as I am sure that would get a better results. If this app was made in Japan the devs would have suicided themselves for bring such shame for being a lazy and worthless app into the world. I really hope someone reads this and decides to stop making apps that just DO NOT WORK. Take some pride in your job as if this is what you are doing with your life you are making the world a worse place..Version: 2.15.1.2
✓ RAX70 keeps losing internetUnless you sort out all your troubles within 90 days you will be forced into buying support contracts. Forget finding known solutions posted in the community by Netgear. No goodwill here..Version: 2.13.1.4
✓ The app performance is slow.Some pages take very long to load..Version: 2.31.0.195
✓ Such rubbish softwareI’m pretty experienced when it comes to network equipment, this one is a massive step backwards for Netgear. I had to reset the device multiple times, the app is ridiculously braindead, I had to change to the 5g network just to get the app to recognise that it was connected to the net. Older Netgear stuff was great, this new gear and app is terrible. Buyer beware..Version: 2.15.1.2
✓ Must create an account with them prior to using appLooks like you have the create yet another username and password to use this app. I’ve already paid for their hardware and are using it but they still seem to want your personal data. Don’t bother.....Version: 2.4.19.1
✓ Admin login is a painHope you remember your admin password, cause if you don’t and if you own any device other than a router then you won’t be able to reset it, or change it, or do anything with it. And if you can’t remember it then your own owned products are useless to you cause you can’t access any of the settings.Version: 2.33.0.269
✓ Completely uselessWhilst this seems to work well for others, I found it unable to even connect to my Netgear range extender in order to do any kind of network analysis. Initially I tried connecting directly to the extender’s wifi network (didn’t work) and then I did a new setup which asked me to connect to some mysterious NETGEAR_EXT network which doesn’t exist (unsurprisingly, this didn’t work either). On the surface the app looks user-friendly but underneath that it needs some serious work to make it in any way usable because right now it’s beyond useless..Version: 2.6.0.13
✓ Great, when it works; no supportThe system was much trickier to install than expected, and I had to hunt down support - truly a hunt and not nice. It worked perfectly for months, then all the sudden quit. The satellites don’t sync with the modem any more no matter what I do. And there is no one to help. You’re on your own. Since this review should be also about the app,. I will tell you the app is pretty easy to use but it does have its glitches. You can get stuck in a screen and there’s no way to get out or go back without closing the app and rebooting. UPDATE: After much scanning on the internet I found a post that explained that the satellites and router sometimes don’t update automatically, even though I selected that option. Thank goodness it posted directions on how to manually update the system. Once I figured it out it took me about 30 to locate and download the updates and upload them to my devices. This is not a system I would ever recommend. I should not have to update anything! Crazy! I wish we’d bought Orbi instead..Version: 2.14.0.301
✓ DisappointedSeriously? This $250 router and this app? Why does this extremely expensive router (which was closer to $300 a few years ago when I got it) ALWAYS drop? It’s been constant since I got it. This app is supposed to connect to it and be able to reboot it from the app. That never works because when the router drops, the app won’t connect to it. I have to go to the router, unplug for 30 seconds, and hope that was enough time. Most of the time I have to do it twice in order for the router to come back online. Even when it does, the app still says it’s not connected u til I restart the app 5 times. This expensive router should not drop EVERY day and require this whole reboot crap. On top of that, every time it does drop, my Nest thermostat needs to be reset and reconfigured to the internet because the Nest says it’s not connected to the WiFi, when it actually is. When the router works, it’s fantastic (most of the time). But when it drops, it’s a hell of a time getting it back online. Usually takes about 30 minutes. Extreme disappointment when considering the cost of this item..Version: 2.4.18.7
✓ Poor wifiEveryday my wifi is inaccessible , must unplug my router. Very unreliable router. Very disappointed with my Nighthawk!.Version: 2.29.0.123
✓ Too many questionsNetgear claims it is faster to set over the app than WiFi, but the app kept asking so many questions that I could have been already done over WiFi by the time I finished "signing up" for a Nighthawk account..Version: 2.27.0.77
✓ Impossible to logCan’t log! App open, load… load… load.. ask login and password! Login already filed by the app and can’t be change son impossible to male a mistake ;) I put my password load… load… load… and back to login page! So the app is totally useless!.Version: 2.24.0.44
✓ Forcing to create an accountThe app is now forcing to create an account to use the app with a local router. Useless.Version: 2.20.1.12
✓ Nighthawk appTerrible app for controlling devices says they are disconnected when they are not! There was nothing wrong with the genie app now I have this rubbish!.Version: 2.3.1.37
✓ Wasting my timeStupid app won’t even pick up my router and I’m standing right next to it.Version: 2.1.3.3
✓ Looks good, but lacks functionality.I find settings much easier using the web interface. You have to search to find things and there appears to be a lot less options. I can’t update device info. I have devices with no name. When I try to edit I get the message ‘sorry the action was failed. Please try again.’ It is an R8000. Disappointing really..Version: 2.4.23.1
✓ Fails to load device listNow that it has stopped loading the device list, I can’t unblock my son’s iPhone and Chromebook from the internet. Going to set fire to the router, delete the app, and try a new provider..Version: 2.27.0.77
✓ Horrible app experienceApp still requires you to set up an account to even use it, giving the app all kinds of permissions to mine your data. It does NOT need this level of permissions, the app is supposed give you control of your router only. A couple of weeks ago, Netgear installed the armor trial WITHOUT my permission, something I have refused to do. The web interface does not let you control armor, you have to use the app to do it, which gives them permission to mine your data. This is a despicable decision by Netgear. I refuse to use the app, and will let the trial expire. I’ve used Netgear products for 25-30 years, but I will look at other options in the future. They are becoming extremely shady, installing FEATURES without permission, requiring you to register so they can mine your dara just to use the app. I wish Apple step in and give them the boot from the App Store until they start respecting your privacy and choices. Update: Another update, still wants you to login and give permission to mine you data. All of the above review still applies. I let armor expire, after it installed without permission. I will never agree to an app that mines data. At this point I’ve given up hope they will ever change back to the way it used to work. It seems to be a conscious shady business practice at this point. I don’t understand how this app gets a 4.7 rating. The majority of reviewers give it 1 maybe 2 stars. I’d give it a zero if I could..Version: 2.19.0.290
✓ App doesn’t allow muchThis is a basic app to access your router. Change password, do a speed test, see what’s connected and add security. Can’t set ips, proxy handling, clear logs, etc. better to just login into the router yourself, if you can. Net gear doesn’t want you doing this tho, why? I have no idea..Version: 2.22.0.247
✓ Needs key featuresSo, the app does work thankfully but I have some qualms with it. This app should support all Netgear WiFi boosters. If you don’t use a nighthawk booster, ALL devices won’t show on the device list, not just what’s on the booster. Next, I do like that there are preset times to allow guest WiFi but it either needs to let you input the time manually or it should have a drop down menu like every other Netgear app has that you can select time increments of 15-30 minutes. I have my kids on the guest WiFi since my Netgear booster isn’t supported for the XR500. The XR500 doesn’t have parental controls at all, even though the advertisement says it does. It’s much better to be able to set time periods on a guest WiFi than it is to disable each device and have to look at the time constantly. I’d love to see this app to give more control since the admin is the one who uses the app. I’d love to be able to edit the devices themselves on the app. Yea I’m sure Netgear will say, get the circle app. Guys... the circle app is among the worse apps you have. It DOESN’T work. Netgear products aren’t cheap and you shouldn’t need five apps to do something basic. You shouldn’t have to pay a premium for parental controls. Netgear’s reputation keeps taking major hits because the lack of user friendly apps and trying to cash out on features that every other company gives for free. This was almost a $400 router. I’d expect to be able to use an app that acts like the $400 was well spent..Version: 2.3.7.6
✓ Lots of IssuesI have a number of issues with this app. My biggest beef with the app are the constant ads that I get in my notifications on my phone from the app. I don’t want to turn off notifications because I want to know when a new device connects. Netgear should not be using notifications to get me to upgrade or sell me a new product. (2) It takes a long long time to connect to my system even when I have a strong connection to the router. Sometimes it tells me it can’t find it, even though I’m connected to it. (3) The app often won’t show me the devices on the network. When I click on Device Manager it always takes a really long time then most of the time it gives me an error. (4) The app won’t let me turn on Anywhere Access. It used to be on, but an app update turned it off. When I try to turn it back on, it gives me an error. (5) The app won’t save the device names. I went through and named all the devices on my network so I know what each device is, but the app keeps going back to the device’s default name. It’s really frustrating. All of these issues are extremely frustrating. I even tried resetting the routers and re-downloaded the app but all to no avail..Version: 2.7.0.27
✓ I was enjoying it until…Now I see what everyone is saying about the app. I had it for a couple months, no problem. And then it tells me to update the firmware and i’m like “umm my firmware is up to date.” Let’s just say I was being given the runaround until someone actually helped me understand it much more clearer. This is what was told to me by a rep “as per check here, your firmware is the latest in accordance with the Spectrum Approved Firmware, however, this firmware does not meet the minimum firmware required to use the Nighthawk App.” And yes, I do have Spectrum as my service provider. I asked the rep do I have to worry about this and was told no and was recommended to delete the app since there is no point in using it. I would love to have give this a 5-star rating but sorry no. I would think this app would be applicable for ALL nighthawks, at least thats what I thought. It does seem weird but I guess it makes sense??? I don’t know. I have no clue. I have better control using the Netgear Genie app..Version: 2.10.0.16
✓ Can’t connect since last update…The lights are on but nobody’s home…the app says it can find the router, nothing in my products either. I’ve fully cycled it and reset the network to the factory settings…it just sits there using power….Version: 2.25.0.44
✓ Very disappointingI’ve had trouble with the NETGEAR router and nighthawk app since purchase in June. Worked with their support team for so long that I can no longer return product. Problems have differed and been intermittent which makes it a challenge to solve when it’s only one product but I’ve had trouble with both the router and the app. The beta version of router firmware (now rolled out to all) seemed to clear up actual dropping connections with devices. Nevertheless the nighthawk app continues to not show all devices connected. For example I can tell that my roku or computer are receiving internet signal from the router yet the nighthawk app doesn’t list these as connected. For the record all of my devices are only connected wirelessly- that’s the point of having a router! Additionally, there are times when the connected device list will list a device then it will disappear in a matter of seconds. I’ve gone through so many reboots and reentering passwords to get all my equipment talking to each other that I can’t count the hours lost. I’d advise buying a different brand..Version: 2.2.6.16
✓ It’ll be good when it’s completeFor the standard use case, this app is very good (5 star). However, if you want to use your device in one of the other functions, you have to use the web interface instead. That software is excellent. Hopefully they will continue to develop this app to give it the full capability..Version: 2.5.1.10
✓ Bring back genie!Has its glitches but works ok in general... so long as you’re in range of your router. I’m mystified as to why I must log in with an email address and password though? A pointless feature it would seem.. or is it? Even in doing so I am unable to access my router when I am not home. I would have thought I’d at least be able to do this? Also, every time I do log in, it persists to ask me to activate location services. It seems to want to know where I am at all times? And if I haven’t opened the app in a while, I always have to re-enter my email address and password. An invasive and badly developed app. I have no idea why they threw out genie for this trash. My nighthawk is a great router, but I’ll definitely be trying a DLink or something else next time. It wouldn’t be hard to make a better companion app than this one..Version: 2.7.6.3
✓ You have to change device name every time!The app doesn’t recognize iPhone device name, just name all iPhone to “iPhone”, the interesting thing is they give you an edit button to let you name each device. If you give user the ability to customize the device name, why this app always wipe them out every time when you relaunch the app?.Version: 2.23.0.67
✓ UselessIpad, iphone, imac user here. this app features dead-ends, meaningless advice, and points to solutions to problems in setting up that don't exist or don't work. Low expectations, high hopes; no joy. sorry, but a waste of my time.Version: 2.15.0.214
✓ Can’t block/pause devicesCan’t block/pause from app. Netgear genie can block/pause unwanted devices to access to internet. Please fix the problem. Thank you..Version: 2.3.1.37
✓ Limited configuration, and needless account requirementMy biggest problem is the fact that you need an account, even if you don’t want remote access—and that isn’t even required for Remote Management via the web utility! The available options in this app are limited to the most basic things non-techies might need. It’s really only useful to me for turning on/off the guest network, checking connected devices, and looking at the traffic meter. It also doesn’t show the link rate for wired devices (not a major problem, but also not difficult to implement, so...) You can’t even view the logs, which would also not be difficult to implement. It shows some advance settings, but you can’t change them (DNS, etc). Virtually all other configuration still requires use of the web interface, which is a pain on a mobile device. It’s disappointing because two out of three times I want to set up port forwarding for a new computer/friends computer or check the logs. When are we going to get a full-fledged configuration app for mobile? Heck, I’d settle for the web utility on my R6260 being more mobile-friendly....Version: 2.8.2.0
✓ JPK20Ever since I updated to nighthawk app I have been unable pause WiFi on individual devices. Genie app was 5* compared to this.Version: 2.4.1.20
✓ Router AX6600 ax8Tried to use the phone app to set the router to a fiber box connection. Used PPPoE login but couldn’t get internet. Signed up for the 90 day free technical support, had to register the router, logged a claim before i got a phone number, rang the help line for an automated voice to tell me my 90 day FREE subscription has ran out and I would have to pay for a technical support package “ this was literally the day after I bought the router” Struggled to actually access the router settings through the router login on the laptop but was able to setup the router settings manually to connect to the fiber box without a modem. Free technical support for 90 days… NOT TURE Automated setup… FLAWED Wifi reception.. Really good App itself is flawed as the setup was not able to connect me to the internet and the app froze up on me before doing this review. However now that the router is going I’m pretty impressed with its wifi range..Version: 2.10.0.16
✓ Erratic at best with iPad and iPhoneDuring the set up of the devices, at the end, the screen goes white and the app freezes. Have to close it and re-start again. Then, when trying to set up a second device, the app sometimes doesn’t recognize the user or password (and I know I was writing the right one because have the view password on). Later notice that if I leave the option “remember me” on, the issue with recognizing the password doesn’t happen that often. Then, once the two devices are on, the mapping doesn’t use the assigned name given to the devices to the graphic in the map, making very difficult to know to which device belongs the information shown. Would be nice that rather than the map shows just the generic name/type of the extender, it adds the name given to it. Then, with only one device, the list of the connected devices can be obtained relatively without problems. Once two devices are connected, sometimes the list is given, sometimes it is not given. Error message is shown. By the way, the instructions to recover the password in case you forget it are useless unless you have a PH in computing. Not good for a product aimed to the general public. Not good Netgear. You could do much better..Version: 2.5.1.10
✓ UselessThe app was already painfully limited that any major issues you had, had to be done from your computer. Now, it times out when I put in my password and can’t be used. Deleting it as soon as this review is finished..Version: 2.23.0.67
✓ Doesn’t show connected devices since last updateIt was an informative application. However, it shows now only 1 wired device rather than quite a few wireless and wired devices connected to the router. Also, I can’t change “filter” option to all devices, it is set to wired only. I’ll review my rating providing application becomes functional and usable with (hopefully) new update.Version: 2.17.0.174
✓ Impossible to use without Netgear account?Unless there’s a hidden option I can’t find, it’s impossible to use the app without registering for an account. It seems ridiculous that Netgear can think it’s acceptable to ask you to register personal data, just to interact with hardware you purchased, only over your own local network. Regardless of the features offered by the app, registration should be optional. The app deserves to be down-rated to 1-star until Netgear provide a bypass option for registration..Version: 2.3.1.37
✓ Could be a lot betterLove the Nighthawk router I use,but the app could be much better. Works well enough for seeing devices on the network and disabling ones I don't want connected right then. Could be a lot better first and foremost is being reliable when I try to open the app and connecting me. Half the time when I do a power cycle or there is a power outage, when the router is back on it won't connect me to it in the app. It will say it can't be and to check the connection when it is on and working. Have to mess around by doing another power cycle or deleting and installing the app again. Another annoyance is the wifi icon will show all devices have a fair or week signal. There are no devices that show all the bars filled in green. Other things that could be better, but are not annoyances are making the app more fluid feeling and show data usage per connected device. It is nice to see the total used during the day, but would bet better to see it by device. Other than that, the app does the basics well enough, but could be better so I can use the app more than needing to use the web browser portal for anything else..Version: 2.8.2.0
✓ Failed to Provide Seamless SetupThe app failed to connect to the wifi during the set up process. The screen immediately after choosing the new network ID and password failed. Note that I had just set the network name and password and at this point in the process and the very next screen the app failed to connect. It threw three different errors before finally directing me to connect via settings on my iPhone. I went to Settings -> Wifi and found my new personalized network name and copied and pasted the password, the same password I had just copied and pasted from the app—it’s wrong! How’s that possible? I thought I had eliminated human error by copying and pasting, but I received the first error before ever entering the password—extremely irritating as I had to reset the modem router to factory settings and do it again. This time I didn’t customize the name or password in the setup and it worked. If you think I messed up entering the password, read this again. I created the password and on the very next screen, before I ever re-entered it, I was already receiving errors and I was never able to login. Netgear, seriously, stop producing this junk—it’s embarrassing from a technology company..Version: 2.11.5.17
✓ No device controlAt first I loved this app as all of my devices, around 15 in total including cameras and light switches, could be easily disconnected from my wifi if needed. I often used the “I’ll turn off the wifi” with my son to get him to do what was asked, and this still works with him most of the time. Luckily, he doesn’t know that for the past year or so, the device manager on this app no longer works and I’d likely have to disconnect my entire house to disconnect any of the devices he uses. Most days when I open the app I only see one or zero items under my device list. On a good day I’ll see about 7 devices, most with insufficient detail for me to even figure out what it is. I can sometimes tell if there are similar items of a certain number, such as 4 - I would know those are the light switches, but I’ve also edited the device names and icons countless times and they never stay labeled for long. When I first had this issue I researched a fix, none of which worked, and then thought about getting a new router of a different brand, but I haven’t yet and am still very frustrated by the reliability of this app. When I opened it up a couple days ago I saw 15 or 16 devices under my device manager, and it was like Christmas morning. That only lasted a few minutes and poof, gone again. I absolutely hate having no control over the devices in my house..Version: 2.19.1.6
✓ Ok but difficult navigationExtremely difficult to find where to check for firmware update..Version: 2.7.2.19
✓ How could such a big company……have so many problems in their equipment? There are so many occasions I can not log into the app at all. It doesn’t recognize the password and locks you out. Then when the app looks like it’s working it crashes before ever getting into the app. The only thing that is consistent is the internet will run through the r8000 albeit, unsecured. I’ve had the antenna split to run two different names for each 2.4 vs 5 and upon shutting down one of them there’s a complete security risk as people can still sign on and use the wifi when these have been turned off. No matter shutting down restarting or disabling the group devices are still able to log onto a network that the router actually shows as off. Speaking of restarting the router, when you reboot or update from the app it will load bogus sales screens in your face that can not be bypassed as if it’s “running” something in the background. When it finally does finish and it asks to join the network that it’s suppose to be, it denies you access. Maybe there should be less options simply because from operation to security it seems there is not much working from netgear..Version: 2.11.5.17
✓ Worked for a few hours then stopped workingI used the app to set up a wifi extender. It worked the first time . Then within a few hours the app stopped working . I tried to sign back in but it just wouldn’t work . I had tried turning on and off my phone and my router , deleting and reinstalling the app. But no matter how many times I tried it just wouldn’t connect . Very disappointed..Version: 2.18.1.6
✓ Terrible Application & ProductThe only reason I am giving a one star rating is due to zero stars not being an option. The Nighthawk application is catered to the newer, more expensive routers. I didn’t have an astronomical amount of money to spend a few years back when I purchased my NetGear R6220 when finishing up my masters degree, I was a college student on a ramen noodle budget. The original NetGear app worked fine However, after being forced to download the Nighthawk Application even updating the firmware on my then antiquated R6220 proved impossible. I will also mention that I am a Certified I.T. and have an undergraduate in computer science and technology. It’s not for lack of knowledge on my part. It takes a lot of persistent problems with a product for me to make a negative review but this app earned its rating. I have a hard time believing that all of these five star reviews are actual customers and also know how easily a Corperation of this size could easily send home a product with their employees and get five star ratings, or lose your job. Just saying. Won’t be purchasing anything from this company ever again and am already looking forward to making this ongoing pain a thing of the past. Buyer beware, go with another brand....Version: 2.4.10.11
✓ Annoying and ProblematicWe’ve used a net gear router in the past and back then we had no problems. But we had that router for a while and it was getting a little old and beat up. So we decided to buy a new router, one that would support the family better now that we have kids with all sorts of gadgets that require wifi. I remember setting up the old one when they didn’t have an app and it was very easy. Now that they have it switch over to that app, where you’re basically forced to download an app to set it up. I was fine with that. I made an account and tried to connect the new device but it says it won’t connect or it can’t find it. No problem, I’m sure I can find out what the problem is on the website. I try everything it says to do if it’s not connecting and it still doesn’t connect. I’ve been trying to fiddle with it for multiple hours. We have wifi but I can’t connect it to the app to personalize or to control it. What is the use of an app that doesn’t work… The next router we purchase won’t be netgear. $200 down the drain..Version: 2.12.0.22
✓ CREEPY PERVERT CUSTOMER SERVICE GUYI bought a new router and the directions in the box told us to download the Nighthawk app to connect the router to the internet. Well I followed the instructions in the app and it never connected. The app suggested I call a number for tech support so I called and the man that answered was very uncomfortable. He told me he had to take over my computer to make it connect which I thought sounded strange since I could have done it myself. Then he started asking me uncomfortable questions like how old I was and how I sounded so young and he thought that was “nice”. Then he asked me if I was a young student. It really creeped me out. He then told me I was taking to long and I should buy this $100 firewall and I said absolutely not. He then hung up on me after I started getting angry with him because of the way he was talking to me. This was the most uncomfortable and unprofessional customer service I have ever experienced. It was down right disturbing to be honest. This app never worked and after I figured out how to install the router myself made no since why it was ever recommended in the first place..Version: 2.10.5.17
✓ Attached devices not showingWas a great modem/app until the latest firmware was installed. Now I’ve lost control of what devices are permitted to have internet. How am I suppose to control the kids screen time without control of the wifi. Very disappointed….Version: 2.14.0.301
✓ Doesn’t connectTrying to update firmware on Netgear wifi extender which is working. It says it can’t detect even though settings show it is and is working. App does not back step through steps and goes through circular can’t detect router messages. I’ve had to delete three times to attempt upload. Why does email from Netgear say us Netgear Up and the app says it has changed its name. Does no one know what is actually going on. Disappointed and worried as the firmware upgrade is a matter of security, allegedly not just a way yo waste hours of my time..Version: 2.1.3.3
✓ Nighthawk Mesh System MK63Useless system - speeds were fine. However I only realised after a week that I could no longer handoff playing audio to any HomePod. Then I realised I couldn’t AirPlay to any TV! Yes, this system blocks required network traffic for AirPlay. Ridiculous. Tried many settings, tried earlier firmware - the latest firmware (last august!) has UI bugs in the web interface for the QoS setup - you click a machine to edit the priority manually, and you get a different machine! Anyway, unfortunately let down by these issues and I returned the system for a refund. No real way to contact support either, simply unacceptable..Version: 2.8.5.16
✓ Advanced users bewareI have a pretty old R7000 that has been working well for years. I have it set up as a bridge and have saved the settings in case I have to factory reset for what ever reason. Today was just such a day. Unable to reconnect, I had to reset. After several unsuccessful attempts to access and reload settings I ended up trying to connect my laptop via Ethernet cable to access it. At this point I wanted to try accessing the router with the app and was prompted that the net genie app no longer supports the nighthawk series routers. I downloaded the nighthawk app and tried setting it up. There is only one option, access a setup router, unless you are starting from scratch anyway. The router must get connected to the modem in order for the app to access it, it will not progress past that step otherwise. I finally gained access to the setup on my laptop and restored my bridge setup and attempted to access the router in the app again. Same options as before, if you look in the help section, it’s shows bridge mode and that you can’t use the app to access the router, you must turn off bridge mode. I can’t believe this series of router has such restricted app support and no option at all for manually accessing the router or anything. Netgear, get your “advanced” app in order so advanced users can actually use it to access their routers....Version: 2.4.3.1
✓ Fails in a basic waysMy router is only three years old and the app fails to allow me to reset guest wifi on/off, pw and duration. Pretty lame. Yes I reinstalled phone app. Yes I tried direct Ethernet connection to a laptop and the abysmal web interface. Yes I completely reset up my router and firmware. No, these did not make a difference. No, I’m not going to buy their extortion support package. Would rather buy another brand router. (Update : NetGear reached out to help fix this and after spending considerable time documenting and then verbally reiterating (several times over to someone from a call center probably reading from a script) every step I took to attempt a fix, I was asked to spend even more time gathering event logs and reinstalling an older firmware version (and even trying another version phone for the app which is a pretty shocking request). I politely but firmly told NG rep that it is not my responsibility to do their R&D for them. Todays expectation is that a product gets debugged and reissued or consumers will just move on…as I intend to do.).Version: 2.30.2.14
✓ UselessThis ought to be a good app, but in order to use it you first have to give personal details, then register, then open an account, then register your device, then sign in. Each time with a new password and trick questions. At the end of that it tells me I have got the wrong password and don’t know my own personal details I put in five minutes ago. Now it won’t let me do anything, including update the firmware. Netgear have gone mad.Version: 2.4.3.1
✓ Needs accountNo reason given for needing an account to admin your router over the local network - 1 star for the repeated and very persistent prompts to get the app that you can’t disable, and not explaining why an account is required for local administration..Version: 2.11.0.11
✓ AvoidFight your way past a million crappy upsells and subscriptions just to set up your router. Awful..Version: 2.29.0.123
✓ Sorry, won’t be installing this appI used Netgear genie for awhile. After updating one of my routers, I have 5 netgear routers networked together in 4 separate buildings, one of my Nighthawk routers was not supported by the genie app. So, I thought, ooh cool I can try a new app. Well, first off it wants me to make an account online. STOP! Wait I have to create an account online to configure my internet router. 9 times out of 10 that I’ve used the genie app is to isolate an internet trouble. If I can’t use the app without internet it’s useless to me. The only reason I was even going here was my netgear cable modem/router had slowed to a crawl due to dos attacks from what the logs in the router were saying. After a day of searching online and troubleshooting it looks exactly like an issue that was posted on Netgear’s own forum about 5 years ago and as of a few months ago still had not been resolved. It appears to be some weird bug with iOS devices and IPV6 packets being misread as DoS attack packets in the router. Netgear did not even respond to it on their own forum. Netgear seems like it is becoming like every other tech company that focuses on greed more than the satisfaction of their customers. Too bad I have 5 of these things. I’ll be manually logging into them for now until I find a better alternative and will start replacing them one by one..Version: 2.4.16.28
✓ This new App broke my routerI have been using Netgear genie for years with up to 22 devices connected in my home and it worked flawlessly. Since being forced to update to this app the router won’t connect new devices, and all current devices drop out multiple times a day and some have to be restarted to reconnect. The google home hub has disconnected every single day for the last 3 weeks. The Xbox disconnected 8 times in 30 mins last night. I have now turned off the router and connected everything directly to the optus modem and it is all working perfectly again with no drop outs or disconnects on any devices. I tried many restarts and updating firmware (which it said there were no updates). Bring back netgear genie - it always worked perfectly..Version: 2.3.5.20
✓ Ac2300Been trying for a week to get this thing connected to the internet but nothings working as should. Rang the 0800 number and the person I spoke to could barely understand what I was saying. Just going to return at this point.Version: 2.7.0.27
✓ Pretty cool but Very ExpensivePretty cool but subscription is really expensive.Version: 2.4.2.4
✓ Cannot connect to extenderCannot connect to the extender. The ‘smart’ set up doesn’t work, and gets stuck in an infinite loop as it doesn’t let you restart the process from the beginning. I have had to delete and re-install a few times, always with the same result. I then successfully set the device up using a laptop, and then tried to use the phone app to log into the dashboard, but it cannot find the device..Version: 2.16.0.299
✓ Barely functional app for barely functional productsSo I’ve been using this for an AC1200 range extender/access point. Apart from the complaints about the hardware resetting itself the issue comes with the set up of the extender. An update or two ago the functionality to rename the broadcasted network from the extender was removed or simply doesn’t work in the app. This meant I could no longer use the dual band frequencies as both the 2.4 and 5 frequencies were named the exact same as my home wifi network once my device reset itself again, meaning my devices were getting clogged from trying to connect to 3 separate wifi networks. Often the app is unable to find my Netgear devices despite sitting a foot away from the extender meaning firmware updates are unreliable and often interrupted. Not to mention the general unfriendliness of the UI, lack of customer support, and extremely outdated support articles that all said to bypass the app by going through a webpage that has recently been removed. The app is useless just like every Netgear product I’ve personally had the misfortune to use..Version: 2.33.0.269
✓ Still no fixAnother update yet still the device manager doesn’t work. No way of knowing what devices are connected to it. A long term and well known problem that they do not seem at all interested in fixing making people go elsewhere. The error message “sorry the action was failed” believe the grammar or not.Version: 2.6.0.13
✓ Needs lots of workThis app is very spotty in its reliability to work. Often times I can’t even log in. When you do log in the app is very limited in what it can do. You can check speed and see what devices are connected and that’s about it. The connected devices screen is highly inaccurate as it will show different devices each time you check it. When you try to change the icon for the connected devices, the app freaks out and freezes up. Last time I tried to do that it asked me to log in with my admin credentials but when I enter the password it does not log in and keeps saying it has timed out. I can no longer use this app because it now won’t let me do anything until I enter my admin credentials, which doesn’t work. Even when you click on app support in the App Store, it takes you to netgear’s support website and after indicating your issue is with the app, it still asks for a serial number and will only provide support if it has been less than 90 days from purchase…for support for their app…I can no longer use this app..Version: 2.13.0.79
✓ Good, but lost my naming twiceApp in general is great, but it first lost changes I made to the satellite names, and today it lost all the labels I set on our network devices.Version: 2.6.0.13
✓ Not Quite Sure “Yet”So I completed the Netgear Nighthawk Mesh WiFi 6 (MK635) setup which gets 4 stars. This replaced an Orbi Router RBR20 which was used with an Orbi Wall Plug Satellite RBW30. This combo could not adequately support 28 devices. Streaming programs would drop or take forever to load. The new MK65 gets 4 stars for this, especially having the TV Ethernet connected to one of the two satellites. No more loading issues …streaming content loads immediately. What I do not like is (1) app is missing icons for smart devices like switches, outlets, appliances. Come on Netgear, these have been around for a while, (2) after setup I went into settings and changed default WPA2-Personal to WPA3-Personal. After reconnecting to my network and going back into the app, only 8 devices connected. WPA3 is supposed to be backward compatible however this was not the case. I had to switch back to WPA2, (3) if you edit the device names and reboot, the reboot wipes out the names you painstakingly edited. I would give more than 2 stars if Netgear, big player in the market could get past the three customer experience dislikes..Version: 2.10.5.17
✓ Doesn’t work for Netgear extenderI had to sign up for an account, verify, turn on Face ID all to just set up a basic netgear extender? And the extender webpage actually said I had to install this app to set it up. But the app REFUSES to let me access the Extender? It’s and endless loop of “connect to Netgear_ext”...followed by “can’t connect to Netgear_ext”. The app does nothing at all, it can’t see or connect to the extender. Why on earth would the webpage for the extender promote this app when the app simply can’t/won’t ever connect to the setup network? I don’t own any other Netgear router, so why did I have to set up an account, sign in and download this app? Does nothing, no amount of hard resets on the extender help. I give up, won’t be buying any Netgear routers any time soon based on the failure of the extender and the total waste of time of an app. Really unhappy about.Version: 2.4.21.5
✓ Nighthawk nightmareTook numerous attempts for the app to finally identify the correct product and it connect they way it says in the instructions on the app. You have to hit WPS on your router and the extender first. Frustrating but after I’d worked that out after a google search it connected straight away..Version: 2.31.0.195
✓ Known issues with app that NetGear won’t fix!!I have MR80 mesh router system with current software, my IPhone software is up to date and so is your lousy app. Two weeks ago, i started getting an error and could no longer view connected devices on the router or satellites via the app on my IPhone or IPad. I’ve uninstalled, reinstalled, rebooted and done everything else I can think of. Numerous complaints are logged about this issue, yet NO fix. Then, I renewed my Armor security and when I click on that feature IN THE APP, I get an error and am told to call your 888 number. I spent 45 PAINFUL minutes on the phone with someone that I could barely understand that kept telling me I can check the security scan for my devices via my computer. I don’t carry my computer around, I use my iPhone and iPad so now I’ve paid for a subscription that is completely useless via your crappy app. He had no clue what I was talking about with the Armor Security feature in the app, FYI. Just kept telling me to check my computer. Get it together and get it fixed! You know people are having problems with you app and are ignoring it!! Giving a 2 star review because at least my internet speed is still working in the app..Version: 2.15.0.214
✓ I don’t often write reviewsBut the appalling experience of this app made me. I bought a Nighthawk router some years ago. I wanted to log into it and the app it came with, Genie, told me it no longer supported the model and to download a new app - this one. Fair enough. I did that, and first it wanted my location. Nope. Then it wanted me to set up an account and take personal information. Again, Nope. Netgear, I bought your router. I just want to administrate it. I don’t want a relationship with you, or your marketing emails, or for you to figure out where I am, or any of that. Got it? Thanks..Version: 2.7.0.27
✓ The absolute worstCannot do anything with it. Can’t find router. Can’t recognise passwords. Doesn’t accept answers to security questions. Basically makes the whole thing unusable..Version: 2.26.0.61
✓ Hit and miss.I have used this app a few times to set up my network. While everything connects it works amazingly. The second something doesn’t its a factory restart and start again. Also extremely difficult to connect and troubleshoot extenders..Version: 2.28.0.107
✓ Worst app everEverytime i launch it i get signed out .. and when i enter the admin password i cant login .. what a stupid app.Version: 2.25.0.44
✓ Not bad but missing it’s potentialIt’s a solid app but there’s lots of little things that are missing which would make it really good. Things like being able to view the link speed of devices connected via cables, or the ability to disconnect certain devices by a schedule (you can toggle it manually) or a view of the routers information which can be seen via the web browser but not the app..Version: 2.21.0.332
✓ Smart Parental Controls stopped workingThe smart parental controls just stopped working on the app after the latest app update. The SPC was running fine over a year until 24 April 2023 when it stopped logging and blocking all devices in all profiles setup. My Netgear RAX20 firmware is up to date (no router changes since problem) and has been reset several times. The app has been reinstalled on both iPad and iPhone devices with no fix. Netgear support level 1 & 2 have found no resolution to this. Now unsubscribing from SPC service..Version: 2.26.0.61
✓ Unable to remove parental controls without paying money!Sad app has never evolved, difficult to use, not best in class, limited functionality to tweak router from the mobile app vs desktop. Try and remove parental controls? Can’t do it without subscribing to circle ( which ain’t working for free) or contacting customer service (why? Why can’t I just do this myself?).Version: 2.29.1.129
✓ Sometime good sometime not so…It seems to lose connection to,modem every once in a while so we have to cycle this to make it work again. Don’t know if this is usual or not but I think it sucks to have to do….Version: 2.34.0.306
✓ Looks fancy but pretty limitedThe app looks great but is a little clunky to use and there are a few loops in the menus, so you think you’re getting somewhere but it’s just another way to get to the same menu. My main problem is that with my R7000p I can pause the connection for specific devices but after that they’re lost forever, with no obvious way to recover it. I had been limping on, using the netgear genie app to temporarily turn off access control to allow a device to reconnect but now my nighthawk is no longer supported and I’m stuck with killing devices connections permanently..Version: 2.3.1.37
🙂 NETGEAR Nighthawk - WiFi App Positive Reviews
NETGEAR Nighthawk - WiFi App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact NETGEAR Nighthawk - WiFi App.
⛔ NETGEAR Nighthawk - WiFi App Problems
