Red Lobster Dining Rewards App App Negative ReviewsRed Lobster

Red Lobster Dining Rewards App Negative Reviews

4.8
4.8655 star

Total 18 Negative Reviews

Red Lobster Dining Rewards App App Complaints & User Negative Comments 2024

Red Lobster Dining Rewards App app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using Red Lobster Dining Rewards App? Can you share your negative thoughts about red lobster dining rewards app?

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Red Lobster Dining Rewards App for Negative User Reviews

Food and waitress was great!! Atmosphere not goodThe Hoover restaurant in MI is where we had visited and when I arrived I was wondering from the beginning if I should have left. There were two young people smoking marijuana a male and female sitting on the bench outside the restaurant when I arrived in the rain to drop off my children at the door. I later learned they were both employees. Not good. The food and our waitress was excellent!!! Superb thankfully! The biscuits did take quite some time even longer for a refill and the restaurant was very cold. I noticed a male employee in the back eating from a plate as he was walking by. The atmosphere makes me not want to return. I may just order online but that makes me feel uncomfortable..Version: 1.22.10

Good food, Terrible reward system.Through the whole time me and my husband dated up until the first two years of our marriage we came here for our dates like every other week and we’ve just now gotten our reward because the system is so sketchy, and their points expire in no time apparently. After all that wait the reward is so disappointing you have to choose between one specific dessert of two appetizers and if you don’t like any of those 3 options (like us) it’s useless. They won’t even let you swap it out for something of equal value. At Outback Steakhouse they give you 50 % off (max of $20) every 4th visit. Now they appreciate their customers lol. Please do something better for us.Version: 1.21.2

The problem with the App StorePeople don’t understand you’re reviewing the APP and NOT the establishment. Apps about the restaurant you went to or the dining experience you had ARENT helping to improve the app. It’s mind boggling how an app that just sends you to their website is ranked 4.9 stars. What’s worse is the website is so poorly laid out I purchased a side on accident not even knowing my dish came with one. They randomly delete your payment methods and they don’t have a way to store favorite meals. All of this is simple functionality found in almost every other restaurant app so again - what app are y’all using with a 4.9/5 rating?.Version: 1.22.11

Unsatisfied customerService was good but the food wasn’t the best. The biscuits were hard and over baked. We ordered the coconut shrimp and it was over fried. The rest of the food was delicious. Towards the end we couldn’t finish the shrimp skewer and the diablo shrimp so we asked for a container and our server said we couldn’t take it to go because we ordered endless shrimp. We said so you would rather throw it away he said yes that’s our policy. We asked the server to ask the manager and the server came back and said sorry you can’t take the food to go. I don’t understand the ridiculous policy. We spent over $50 dollars. Needless to say we won’t be going back..Version: 1.22.12

Doesn’t workNo one will help to fix. Local restaurant tried to help with no success was able to reach someone but they never got back to me. Red lobster shut down customer service line. Like so many company's they don't care about customer service. Update, Red lobster sent a response to this review. Clearly they didn't even bother read this review because they told me to contact their customer service. If they had read the review, They would have read that the customer service line is non operational. So I tried the restaurant and the manager talked to someone at corporate who was suppose to call me back but never did..Version: 1.20.3

Worthless app, fishy problemsI am logged into the app but when I try to order it takes me to a website? What is the point of the app if it’s going to redirect you? I also cannot login I’ve tried multiple times I know what my email and password are they are saved in my phone, but it says they’re not correct. Then I tried to send a password reset and it sent me one after many attempts, and when I tried to login with, and it said there was suspicious activity in my account, and it would be locked in to contact an administrator your app has serious issues. It’s the weekend and I cannot order with my Rewards, seems a little fishy. No pun intended..Version: 1.22.12

App is downThe app isn’t working spent 10 min trying to place a order that never got placed due to this corrupt app kept having me doing captchas that were right but the system didn’t recognize it. Then it kept saying connection not safe constantly. I can’t even look at the menu due to this app. Why in the world would a app have to link to a outside link to work. Red lobster as much as y’all make please invest in a better app this is ghetto.Version: 1.22.8

Worst day ever in Red lobsterRed lobsters endless shrimp I think not, it took an hour for them to bring a little batch of shrimp, for them to bring as much as I wanted it’ll take all day to the point where the restaurant is closing. I arrived with a small party of 5 and I arrived at exactly 8:50, it was a 20 minute wait and it took almost all night for the food to come, everyone is finished eating and I’m still waiting for my batch of my endless shrimp what a scam, it should be called endless wait.🫤.Version: 1.22.11

Survey about appI completed a very long and detailed survey about the app to receive a reward. The reward was received and expired within a month. I went to the restaurant a few days after expiration (unbeknownst to me that it had expired) to use it and realized it was gone from the app. When I reached out to customer service to ask for the reward back, or something equivalent, they advised the rewards expire in 90 days. Mine expired in 30. This was one of the points I made in the survey! Give the customer more time to use their earned reward! Customer service came back with a copy/paste response and did not address my request for the points back. Poor service..Version: 1.20.4

I need to delete this app, it’s taking up spaceWhat a waste of space on my mobile phone. I don’t even get to use the app before my “reward” for something I didn’t even want already expired, and I can’t even see what’s on the menu unless I am ordering to go. As a dine in customer, I’m not even bothering to go. The LobsterFest is probably way overpriced anyway. They email you with all these graphics, but there’s no way to see the prices or what’s on the menu without starting an order..Version: 1.22.8

On the goThis is the 2nd time ordering on line whereas i get an email at the last minute cancelled indicating did not send to store This is not good for your business and will again write about it online social media I’m sure I am not the only customer!! Disappointed When talking to manager sated” we have no control” I should of just left but decided to reorder however will think twice in future.Version: 1.21.1

Some IssuesI cannot get the app to show up on my Home Screen on my iPhone. I always have to go to the App Store, do a search, and then open it from there. It recognizes me and I can do things from there but the extra steps I have to take are frustrating. Also, I consistently have issues when trying to add receipts to my rewards. After trying to scan the receipt I have to try to add it manually. Half the time, that doesn’t work. Either..Version: 1.22.8

Two StarsHonestly, Red Lobster has lost its touch. The app does not work as intended, i received no deals as promised, and i could not find the deals section of the app. It is my birthday and i didnt receive the birthday free desert deal, and my calamari was cold. I'm extremely disappointed at the quality of service i received today. When i went to the bathroom, i heard a terrible noise. It sounded like someone stuck their hand in the lobster tank and a few decided to clamp down. Furthermore the stall i was in ran out of toilet paper. Very discouraging. Would not recommend another visit..Version: 1.21.3

Not really an appThis “app” isn’t really an app in the sense that you can order directly from it, or browse the menu. You can only view your points total and see what deals and rewards are loaded onto your account. It’s irritating to have to login to the website each and every time to place an order. All of the other restaurant apps I have allow me to order via the actual app without being redirected to the website. I honestly don’t even really understand why this app exists when you’re able to view the previously mentioned account info once logged into the website to place an order. It doesn’t make any sense to me..Version: 1.22.2

Basically a shortcut to your web browser.Terrible app if you call it an app. It’s basically a shortcut to use your web browser. And I don’t use a standard web browser so I get all the way to pay now and it doesn’t work. Make a dedicated app that you don’t have to login every time like everybody else. Do it like the McDonald’s app where the darn thing knows you and you can order from it anytime you’re ready. I’ve spent two hours to get something done here and I had to call Lynn it’s just very frustrating..Version: 1.20.1

Absolutely poorly designed for people using voice over and who cannot see.This app is definitely getting one star in the store, because things don’t do what they’re supposed to do when you use voice over. For example, when you go to the Rewards tab, if you’re using voice over, you cannot review what you rewards are and what you can choose with them. This is absolutely unacceptable, and is shutting a market out that relies on screen reading technology daily to use their phones. Until this problem gets fixed, I will be writing this one star and leaving that..Version: 1.21.3

App didn’t work for me.I could not enroll - the app states the user name already exists. I guess there are two of us out there. I tried adding my maiden name - since it is part of my legal name - still received the same response. Tried using my Facebook Account to enroll. That didn’t work either. I even emailed to reset my password - even though I never had a Red Lobster account - and never received an email. Even my nickname was taken to post this review!.Version: 1.22.11

In the business of selling your data.We like their food so I got the app to make it easier to order. But apparently if you get the app they are in the business of selling your data. I think it’s smarter as a business and I own a business to be in the business I’m in. I don’t sell my customers information. I think it’s just trashy and lowlife to be in the restaurant business and sell your customers information. Federal and state need to pass laws and get everyone out of that business. There’s no reason for anyone to be in that business or put a big big sign on their main page hey come here so we can sell your information. So yeah it’s trash because they make it difficult to opt out..Version: 1.22.1


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