Uber - Driver: Drive & Deliver Negative Reviews

Uber - Driver: Drive & Deliver App Complaints & User Negative Comments 2024

Uber - Driver: Drive & Deliver app received 203 complaints, negative comments and reviews by users. Have you ever had a bad experience using Uber - Driver: Drive & Deliver? Can you share your negative thoughts about uber - driver: drive & deliver?

Uber - Driver: Drive & Deliver for Negative User Reviews

✓ Communication wise lowest of the lowGreat company to work for has sorted a lot of issues private hire drivers faced working for local companies your self employed you choose which rides you want to do cashless no runners and overall good clientele BUT if your account goes into a review or documents then consider yourself fuvked they take forever to reply and message the CEO he doesn’t give a fvuk either, treat you with utter disrespect and DRIVERS be warned if you do the good deed of returning a phone after a rude has been cleared and you have any sort of altercation with the person and he gives feedback The UBER police gets involved although they have nothing to do with the matter as I’m currently in that situation a rider should only be allowed to rate you or give feedback when he opens the door gets in your car his stay in the car and when he opens the door to exit your car till he shuts it but no apparently if you return a phone out of goodness an hour and half later and he’s demanding to get in your car banging on your window viciously and your fearing for the safety of yourself and your car Uber suggests you Stay there and take the wrath of the person because he’s still a rider absolute pathetic company for taking his feedback should’ve asked him to call the police not block the driver to investigate when it’s nothing to do with them! They need s serious competition BOLT is soon arriving in MANCHESTER so happy days!!.Bash1979Version: 4.345.10000

✓ Low requestLast 2 days i drive for 4:09 hours and i got only 2 rides which pays me around 9 dollars only i can’t understand that it happened with me because i am a new driver or it happens with everyone..Kish1191Version: 4.280.10001

✓ Waited Months for approvalWaited 5 months to have my profile picture approved. After calling support dozens of times over this period, I was told simply by a supervisor that “there’s nothing we can do” and was hung up on. 0/5 support experience, awful company to try to work for.ENVISIONOFCLVersion: 4.439.10003

✓ UpdateReceiving updates 2 to 3 time a month but the driver's issue is still there when 1 L diesel was £1,20 The minimum delivery was £3 know 1L diesel is £1,92 and the minimum delivery is still £3 Uber navigation app give you a long way to deliver the order and pay you the shout way when you deliver the order it asks you to take a picture first you press the button for the camera then skip then after you deliver it, it could be better, for example, The message should appear on the screen with a customer or outside the door, if the driver chooses outside the door then camera should open choose a message with the customer the next option should be delivered There is a question for the Uber development if the Uber give you the wrong direction and the driver follow him and get a ticket Uber will help to pay because some rolls have a Camera on a tram line but Uber give you the direction to drive through?.Saabji72Version: 4.356.10000

✓ Fix the appI went to uber support to tell them about the issues i have and many others have with bugs and glitches, I sent them a screenshot and they responded 3 different support technicians with the same answer. Are we talking to bots??? Now on the newest update i get no aound notification.Ali SafwanVersion: 4.439.10003

✓ Not fair prices.The prices are getting worse nd worse. The petrol is almost 3 dollars here in New Zealand but the prices went down apparently rather than going up. Also they keep bringing new drivers which makes it even worse for the drivers that already signed in. This Uber eats delivery has absolutely no future at all. Yesterday I worked for more than 6 hours nd earned less than $70 dollars nd the biggest reason for that is the there are lots of drivers nd they keep bringing more!!.BshgsvvVersion: 4.341.10002

✓ I Like it but it could be better.There should be a setting to where we can put how many miles we would like to travel and what area(s) we would like to deliver in. Y’all should make it to where the orders don’t reach the delivery drivers until the order is prepared and ready to be picked up. Because the wait time at these restaurants is ridiculous. Especially when you have to pick up another order or have already picked up an order . Also when the weather is bad that’s when people order food the most so it would be better to pay us more on rainy days. I also feel that the amount time they have to change the tips should be 20 or 30 minutes. I think 1 hour is too long especially when you’re done for the day. And Uber customer service should keep tabs on the promotions so that when we have a problem like not getting paid from the promised promotion, they should know the times and dates or should be able to see past days times and dates of past promotions so they won’t have to ask us to send in screenshots of the promotions we didn’t get paid for because what if we didn’t screenshot it. I can’t think of anything else at the moment but other than that , I like the app. Orders come in very quickly. But we could be paid more for fares when the customer doesn’t tip . Who wants to drive 5 plus miles for $2.75? Gas has went up.AmorDonVersion: 4.359.10001

✓ IssuesI have been an Uber driver with Uber eats for almost a year now. I love the work and like not having a boss but sometimes things come up that make me whine about my work. When I have been waiting 45 minutes in front of a store and watch other drivers park up and pick up an order from the restaurant is the biggest issue I have. When I signed up I was told “the closest driver will receive the order from said restaurant” if the app could work more like this I would give it 5 stars but it does not..ThnfhkmvrjnvdseVersion: 4.106.10002

✓ Terrible company to work for!Uber as a company are one of the worst company’s to work for how they run the company to staffing it to help drivers out with any problems doesn’t exist. Everything is robots and automated bull sh*% the company doesn’t help drivers out in any conflicting issues regarding confrontations or accidents on the road involving a customer innocent or not. Uber always take the word of the rider with no evidence and sack drivers with no real explanation and fact there’s no appeals process in the UK you are out a job and literally nothing you can do. They take 25% of every single job you do they short you on money for jobs. Fake estimations for pricing 80% time always lower than expected fare estimations. Constantly hire new drivers when there are plenty already.... to sum up not worth the time effort there not helpful in the slightest you’re not a “partner” you’re not in control as they like you to believe you’re a pawn that is easily replaceable taking a lot of sh*% from self entitled customers because they’ll report or 1 star you for absolutely nothing other than there own high expectations of a chauffeur style taxi all for less than minimum wage..CarlfitzVersion: 4.285.10000

✓ Rating or feedback for driverThat is unfair for driver when customer give low rating or negative feedback without knowing the exact reasons behind the things. That effect driver’s rating alot even though it’s not driver’s fault there should be something first uber support should review the rating or feedback or should check with driver , what exactly happened there..FbbfbdvdVersion: 4.437.10000

✓ Got banned for posting a video of customer who stoleUBER DO BETER!!!! A customer reported that he didn’t receive his food from Uber. I went to the customers door and asked if he received his food. A slight moment of hesitant then said no( I always wait for the customer to come out and grab their food at least 5 mins sometime they are not home) I let him know I watch him come to the door look around for a bit then grab the food. This day I was driving my other car and forgot to change it on the app. I expressed to the customer I would like for him to let Uber know he received the food. He expressed he would. Later that evening about 2 dreadful hours of cancellations and small order. I received another big order to this customer which was Chinese which was for the same customer. He also reported this order missing this time I recorded it. I expressed to Uber the situation with the customer after reporting twice he didn’t receive his food. Uber told me this happening twice in the same day resulted in my account being deactivated. As A result I ordered the same exact meal for this customer and may have added a little something to make him go poopoo you welcome sir and Uber you are absolutely repulsing if I was someone making a livelihood on this app instead of pocket change after work you would be ruining someone’s life by word of speculation and the fact I had to go out of my way to prove it and get banned for exposing a lying customer..Zaya327Version: 4.423.10000

✓ Terrible terrible experience with customer supportUber customer is very unprofessional team when it’s comes resolving driver issues my Account was accidentally deactivated by kids taken someone photo on my Uber app during the COVID-19 time dealing with Uber support is a nightmare 🤬🤬 they didn’t reply anything for 3 weeks and didn’t even investigate and telling me fraudulent activity happened read community guidelines ok I’m sure I explain everything in messages exactly what happened but they only replied automated message really disappointed ☹️ never thought dealing with accidental mistake would a nightmare. Still can’t read messages and resolve issues if you resolve issues what is purpose for customer support team. Let me tell this is 1st time ever in 4 year I have to with customer support and it’s a big big headache. It’s was accidental mistake on the selfie photo by my kids. I have all the details of the person kids took photo including number email address and by the person still they can’t do anything to help fix it up what can we expect from them,... heyyVersion: 4.269.10002

✓ No customer supportThey won’t give you any particular number to call. And finally if you finds out. They will end your call without answering. And if incase you are next level person you’ll find out how to reach em by texting but then they will answer you completely irrelevant to your questions. You will talk bout north and then will give info about south. You’ll talk bout changing city then will talk ignore it or will say you’ll get confirmation in 24 hours and then they never gonna reply. And it’s been 3 months for me to asking em for my airport rides. and I’ma golf driver. NO PRIORITY SERVICE. Go for DIDI or OLA or any other place..Lepewe?Version: 4.291.10003

✓ Offline for 2weeks by mistakeI have now been offline for 2weeks by mistake from Uber due to a technicality on contact tracing which my account has been placed on on hold have had no financial assistance or verbal contact from Uber and to add to this I have contacted contact tracing about my case which they have no record of having any contacts with COVID infected riders so Uber makes it impossible to contact them by phone only by email which they say to contact my local health dept but they by law can’t contact Uber because they have no information about my case so I have not earn any money for 2weeks now… this has impacted my well being on paying bills and now is impacting my children by not being able to put food on the table or pay car loan repayments etc now I am at a crossroads look for another job because Uber isn’t helping whatsoever which has been regular thing since day 1 I am forced to now look for other work because Uber isn’t coming to help there drivers after 2 1/2 years of full time working for them could be the worst employer I have ever encountered the communication is non existent as far as support and I hope any one who thinks of signing up rethinks working for them will solve anything at all as far as earnings thanks for no help Uber WORST EXPERIENCE EVER👎🤬.Murray evansVersion: 4.327.10006

✓ Worst Uber map & Uber attitudeI drive Uber for 4 days. My riders reported safety concerns just because of Uber map. Don’t ever use Uber map. Use google map or Waze. I faced of so many issues with Uber maps while driving. They should judge drivers by listening on both sides. We have to use phone on dashboard to accept requests. Ryders made safety reports about it. They should have common sense to understand..Arjun1269Version: 3.175.10012

✓ Horrific driver supportRight, in all fairness at the beginning payment was good and choosing my own working hours was massively helpful, however after around 2 months I stopped getting deliveries as a cyclist and when I did the payment was far lower than before, I decided to try and switch to a driver instead but the process became unbelievably difficult as for some reason Uber don’t have a support line for Uber eats drivers but they do for their taxi service drivers? After no help from the Uber app I attempted to switch back to delivering as a cyclist as I rely on Uber as my only source of income. After attempting this my app glitched out and is now asking for business insurance for my bicycle, which isn’t a normal requirement, after contacting Uber many times through its messaging support service, they are still yet to respond to my last 6 messages practically begging for their help and after 3 days they are still yet to reply never mind solve the issue. Uber your driver support and communication is horrific, you need to set up a helpline so we can actually talk to someone rather than making us read through your help section on an app or sending us automated messages! I hope you see this review and attempt to either fix these issues or get in contact with me because I’m struggling for money now due to not being able to work..JboormancrossVersion: 4.203.10001

✓ App not being maintained by companyI’m almost a weekly basis the app is been having issues. In fact these issues have gone over for several years. They say a specialized team will look into it but it doesn’t get fixed. For several years, there’s still a distance fencing, that is never been fixed although it has been put in writing, and told me verbally it would be. many drivers, including myself is having a serious issue with the filter navigation. Lately for the past four months unless you complain, you will not receive the minimum fare within the area and state I live in the biggest problem is customer service. I don’t think for the most part most of these individuals are properly trained, and for the most part you get pre-written electronic responses to your problems. Most of the time, and I repeat most the time have nothing to do with your issue. I have countless correspondence about this. My big issue is that Uber is taking much more than they used to and yet the service given is less and anytime there’s a problem there’s no consistent compensation. Sometimes like any business model sorry or apologizing no longer solve the issue. I still use the app, but nowhere near the amount of time arrives I used to. That’s in essence, I lose money, the company, loses, money, and writers will use a competitive service lately I’ve seen some very unethical practices being done through the app by the company..MM12ADAMVersion: 4.414.10000

✓ 25% too high chargeUber take 25% of the fare before you take your cost out which is a lot higher once you take your cost out petrol,insurance,Council fees wear and tear and if some thing major goes wrong with your car you will be in loss not to mention depreciation of your vehicle after the miles rack up uber takes probably around 40% of profits uber is the fastest growing business at the expense of drivers who damage their health driving so many hours I have back ache and hip pain from pressing the clutch so much the first year I worked for uber I made £5 per hour after cost and hasn’t got much better after 3 years also you can’t work when you want because you have to work busy times every weekend the first year uber took 80% of my profit because my cost was higher the councils keep going on about uber not being safe but uber is really safe but they don’t mention about taking 80 % of drivers well done Council once again us drivers have no rights and no voice modern day slavery prevails once again well done government for not letting the cooperations taking over (not).FletoliVersion: 4.252.10000

✓ Driving in Queensland may not be worth it + bad support team and app bugsBe prepaid if signing up in qld this process can and will take up to a month with the required government restrictions for booked hire ! And will cost you close to $1000 dollars you are not told about until you start working your way through the department of transports booked hire process! And Uber does not supplement this cost ! Here’s a list of what to do first Medical $110 Driver authorisation $ 185 up to 2 months wait time - ( federal police check ) Certificate of inspection $100 Extra ctp for ride share $80 on top of regular ctp Booked hire licence $ 245 per year Insurance $175 -$ 600 per year Total cost minimum $895 to $1300 Total time for all application to process 4 - 6 weeks Uber has bug issues I have just become a driver and found after all the cost and 6 weeks of waiting that I can not receive ride request due to bug in app that does not give me option to choose Uberx 3 days spent on phone with Uber support who can not fix problems but only have a level 2 call you back with in 24 hours x 3 Dyas now ? That’s 72 hours so far with no income made How are you meant to pay bills and live ? Not good enough Uber ! These are people’s lively hoods at stake Where does all that commission money go if you can’t afford to support your partners better !.JjholdenVersion: 4.112.10002

✓ Going onlineMy profile got activated in January and since the i am trying to go online for delivery which is not happening i have tried several times to contact support for this and every time they say that we are aware about the problem and we are trying to fix it thank you for your patience. How am I supposed to be patient for 5 months. This ridiculous if u cannot fix my problem then please return me the fees you have charged for the bag and police verification, and i am off to go. I have already started telling people to not to sign up for uber delivery because you have a very bad support system for people working for you. You are scamming us.Ooly7192Version: 4.306.10001

✓ Always somethingI’ve been trying to get my Uber debit card issue result for going on three weeks at this point because of the language barrier majority of the people I get in contact with cannot comprehend the issue all they do is copy paste a generic response when they see the word “bank” and “debit card issue” it’s absolutely ridiculous they’re not even comprehending the actual issue and just do nothing on top of this the app it’s self is not like it is for everyone else on my end. I do not have an option to pause while I am online nor can I see the map of gas stations and bathrooms available to meet in my area it’s really annoying and frustrating that I have to go off-line every time I need to pause for a second and that I don’t have access to this awesome feature every download the app five times at this point and it still doesn’t provide me with these features if someone could actually fix this for me and get back to me with it in the month that would be OK since it seems like every other issue takes weeks upon weeks for you guys to fix even though it’s super simple y’all really need to move your customer service call center from a non-English-speaking country it is doing nothing but make you guys look awful as none of you are testing if these people can actually speak and comprehend English just because they put it on the résumé doesn’t make it so.Lmfb07Version: 4.333.10001

✓ Updated app doesn’t work.Me and several people I know have the same issue. And I notice another person on here posted the same problem. You go into the app and it’s an endless cycle. It says get the app, so you click on that. Then it takes you to the App Store and click open on the app that’s already open. Then check status. Then get the app. The app is already downloaded?????? So frustrating..306983923Version: 4.106.10002

✓ Shop and DeliverI got the shop and deliver order and I tried to pay with their plus card but it didn’t worked than I used my own money to pay for it and than customer canceled the order and I talked with customer support they told me to dispose items and I will get the reimbursement of the amount of money I spend but I never received my money back..Mattew 56Version: 4.439.10003

✓ WarningDo not Uber if you're renting, it's not worth it. Uber is one of the scummiest companies you can work with, recently I've been banned from the app temporarily but it's been 3 days. Why was I banned you ask? Because a rider put in a false report about me driving under the influence. 4.97 star driver with mainly compliments on my service, and a rider who had a bad day lied on me to get a free ride. What happens to me? Well first Uber cuts access to the funds I made that night, the money I worked for. Then they cut access to the app so I can drive and make money for the car I'm renting for Uber. All this until they finish their "investigation" and it's been 3 days... mind you there's nothing to investigate because literally nothing happened. I don't even know which rider that night wouldn't been malicious enough to do something like that. And of course Uber is no help, they just cater to the rider and treat the drivers like pure trash. I truly can't wait for the next ride share app that takes over and bankrupts Uber. Everyone associated with the higher ups in this company is evil Also 2,000+ rides over the last year, Uber has progressively gotten worse and worse in just the one year I've been with them. I've witnessed the pay split with Uber and drivers almost double to their benefit in just 4 months. They removed weekly quest which was the only incentive to even drive that often, they limit your tips. Just stay away.I would give zero starsVersion: 4.447.10000

✓ HorrendousThis app is horrendous and the tech is rubbish. Ubers tech is littered with glitches, in fact most things don’t work as they should. Most of the pick ups and drops are in the wrong place. The navigation is town keeps sending me down bus / tram only lanes, the wrong way down one way streets and down streets that don’t even exist. Rider support is non existent if things go wrong. I had a customer I had talked on the phone to and I knew it was the customer but he didn’t know his pin. I was on a multi drop. I went into ‘can’t confirm pin’ in the app and marked the order as delivered. It also marked my second drop as delivered! I didn’t have the address and don’t know what to do so I took another job, half way through that the guy phoned me so I had to deliver it on my own time with no pay for the miles which where a few. The app won’t let me add a bank account, I’ve tried everything and the only way to add a bank account seems to be through the app. I’ve done their whole check list of stuff to do if you have problems and like I said the support seems to be completely non existent. So I may never get paid..Money2burnVersion: 4.374.10003

✓ Unable to capture selfie.Unable to go online and take selfie photograph which gets initiated by app for authentication the app showing a blank white screen as it is unable to connect with mobile camera. Facing this problem quite often. Would appreciate if it can be fixed..Rawat 2Version: 4.433.10001

✓ Somewhat goodI’ve been working for Uber for over 6 years now it’s a decent gig if your a single mother like me and can’t get a regular 9-5 due to your child’s schedule. The only flaws I absolutely hate that Uber should look into is when delivering at night or anytime really and you get to a restaurant and it’s closed, your not compensated for gas which I feel like is only fair because you have driven to the pickup location so not only did you waste gas driving to the location you don’t receive any compensation from it unless you contact Uber support. Uber should make each restaurant go in an update their closing times. Most haven’t updated their closing times since before Covid so now with every place being understaffed your likely hood of delivering at night and running into closed restaurants is high. It would save us the stress and gas and it would also save the customer stress since they are under the impression they are getting food and aren’t the time wasted waiting on that closed restaurant could have been spent at one that’s open. Update…..Also Uber should stop letting customer say they didn’t receive their food when reality they did I’ve been delivering for years and have never stolen anyone’s food even with documentation that the order has been delivered to the correct address they still say the didn’t receive it and that’s messing up my job my income. Uber needs to require everyone to have a pin set when receiving food to verify they actually received it!.Nikki LorieVersion: 4.415.10001

✓ Worst customer serviceI do uber eats and I want to move to uberX. So I uploaded every document they requested. They told it activates in3-4 days. And I was waiting for more than 1 week. There was no response from them till I contact them and when I contact them they say they need to done this and that and they tell I advice your complaint to our team and it takes 2-3 days. And after 3 days no response. Then if I contact them again then they tell the same thing for again and again but they don’t activate account. Worst customer service . I have applied for DiDi and ola they activated with in 2-3 days even they don’t have any of my documents. This uber have has all my documents since 2 years because I was doing uber eats but they are not activating account . I don’t even want to give even 1 star. I want to give 0 but there is no option. Worst uber customer service and they don’t even have telephone contact service. They are available only via email and they reply very late for email. Worst service 😡.Harish003Version: 4.255.10001

✓ Sound issue with CarPlayAfter update, I’m unable to use CarPlay with my iOS (iPhone XR). Sometimes there is no voice even for the trip notifications, I missed so many trips. I have to keep looking at phone while driving. Even can’t play music from stereo if Uber app is in “On”.JomonJKVVersion: 4.236.10000

✓ Problem while sign upHi I am trying to sign up on Uber driver app but stuck where is ask for location. After entering my city name and press continue, it stay at same page, I tried phone switch off, app delete and reinstall, tried on different devices didn’t work. I tried contact Uber helpline(from my normal Uber account) what they suggested me to contact them through Uber driver account but that I can’t sign up. So frustrating, anyone can please help or Uber technical team if you are reading this comment. Thanks.Harman.singh1Version: 4.301.10002

✓ What have you done?!So I updated the app thinking that a few of the bugs have been sorted and I can now go back to using the app without having customer messages repeatedly read out to me until I click on it & the volume showing max but so quiet until I close then open it again and when I type a message to the customer it disappears & deletes it before I get to finish typing, just to name a few. Oh, the most annoying & disappointing one is showing that I have received a tip repeatedly for the one tip getting me excited think I’ve received many but it’s just one repeated. But, no, now I cannot even hear the guided directions even though it shows the volume as up full, the message a customer sends while I drive I can’t hear being read out now either which is dangerous while I’m driving as it also disappears quickly now. Arg so many things. Also, to try & find in the help section where to tell you guys this is not easy to find at all..Improve not disappointVersion: 4.269.10002

✓ Navigations for bicyclistsIt was a time when there were two options in Uber app settings whether to use uber navigations or google maps while delivering or picking the order, but now there is no more option left for bicyclists . If you are on a push bike account and in order to navigate, anyhow you have to go on google maps through uber app and If you don’t want to open google maps and prefer to stay on Uber App then you might have difficulty to understand the map as Now Uber maps doesn’t give you proper directions as it still gives to a Car or motorcycle account holders. Uber maps doesn’t give you proper way like from where to go , which street to choose or from which point take a turn. It just shows your position and your pickup and drop off points in maps . you should give options to select which maps a delivery partner wants to use. Not everyone is familiar with google maps.Jazibali97Version: 4.271.10003

✓ App is uselessThis app is pointless everyday there’s always a problem with it. If your going to make an rideshare app make sure you fox these damn bugs before launching it. People who drive for Uber depend on this app to work accordingly, I’m at a point that I’m going to call it quits with this dumb app. Not impressed at all..KING_KOJOVersion: 4.438.10001

✓ Earnings againThey replies to my review and that was the same automatic response given to all the other people. Your support is the worst may it be call or chat they do not read or listen wt the person is say they just keep on speaking the robotic response again and again. Uber does not even pay according to minimum wage/hr still i never complaint and being a rider that on a two wheeler is tough for all of us and still there is nothing motivating in terms of earnings for them. Instead you don’t even give deliveries now from a month now i have no earned even that much that i can pay for my basic needs above that you guys just don’t care this is my only source of earnings and what i getting? You just keep on hiring like anything cz of which the old employees suffer and i see when I’m sitting from 3 hr for getting one delivery atleast bicycle riders are getting deliveries in heaps I don’t think that’s equality. Stop giving atomatic response if you really care abt the reputation and employees..Bisha shaVersion: 4.206.10002

✓ Giving a platform for work is one starI’m giving 1 star for this app, it has lot of issues. Navigation suggestions are not the best. Flexy pay was easy in older version but new upgrade has no options. Viewing weekly income and daily income were easy on older version. Jobs information are not clear enough , street info and suburb info might help the drivers to decide the job acceptance . Giving jobs to the driver who are wrong directions are common error of this app. Missing the tolls used or giving tolls that are not used is another issue. Dropping pick up point and drop off point errors , drop off is not big issue but pick up point error makes work difficult and time wasting. Rates on traffic jam or waiting for someone is ridiculously low. New upgrade looks like more data and battery consuming not sure yet but its continuous sign of finding jobs and you are online sign irritates me . I know I’m online blinking all the time irritates me. And many more . There’s only one good thing , waiting que info separately in Sydney domestic and international terminal helps to decide . Some of the streets are closed for many years in Sydney but app suggests to go through that ..FukingkiddingmeVersion: 4.101.10001

✓ ManojI have been on Uber since couple of weeks, wasn’t getting airport rides at all even if I wait for 2 hrs, spoke to customer service department they said everything on my account looks fine. But drivers who came after me has got a ride. This is something to look into it, as I was waiting for couple if hours it is really annoying..Pavraj 19Version: 4.426.10000

✓ Couple of suggestions1- please add a feature letting drivers to ‘blacklist’ certain suburbs. As a driver, I have serious safety concerns picking up riders from certain suburbs however I cannot decline their ride requests as it counts against my ‘declined trips’ 2- please add a button to the screen to mark the current trip as my ‘last trip’ . I am a part time Uber driver and sometimes I need to go offline before certain time of the day. Hence , I don’t want to accept any ride request as I am completing my current ride and I plan to go offline after the current trip. However, most of the times, I have no means to do this other than declining ride requests and subsequently deteriorating my ‘decline trips ratio’. That would be good if as a driver I could ask no to receive any more request even though I am still online..BababarghiVersion: 4.402.10000

✓ Flat Rate Trip PromotionI have been driving for Uber for almost 3 years. Recently has been the worst and most testing times to deal with support. They recently added a new feature called flat rate fare and anytime it ends unjustifiably Uber priority support can not source any information that can help resolve your issue. I have twice, had to cancel a order through support because a previous driver took it. Both times, it ended my flat rate and said I declined 2 or more orders in less than a hour. Not only is this false, when I called priority support they only read me the guidelines I have access to on my application. Twice I have been bounced around to 5+ representatives who can not assist. Twice I have spoken with supervisors that have also told me “we do not have knowledge on flat rate promotions”. Why is it that you can offer a promotion, that is faulty in the app, and not have one single representative that can help without transferring to 4 other peers? Also, if it happens to end and you do not document (screenshot) the information to ‘prove’ that you signed up for it, they will not assist any further because it doesn’t even show up in their system. Not for now, nor future promotions. Everything that’s new has an adjustment period and flaws. That however, is not for the partners of Uber to be penalized and left without repercussions. This is overwhelming and discouraging to future partners. As a high tiered driver, I would not recommend to anyone..Dejsm2Version: 4.450.10000

✓ Slavery systemFor 10 km =>3 $ . Slavery system Trip Radar is a project to eliminate drivers..KolelerVersion: 4.439.10003

✓ Upfront trip details should always be availableI started using the Uber app last year. Everything was fine and I was making a decent amount of money where I live in California. But now come the first of this year 2024. It seems like I haven’t been making as much and on top of that if I don’t accept all of the rides I now can’t see where I’m going to pick up my next customer. as a driver, I should always be able to see upfront trip details. There is no reason that any of the drivers using this app to make this company money should not be able to see where their next trip is going to go. Lyft offers upfront trip details 100% of the time no matter your acceptance rate. where I live I get requests that are 10 miles away for three dollar fair but because I don’t accept all of those requests now I’m punished and I can’t see where my next trip is going to go. I think this is an absolutely absurd feature that this app has, and it’s completely outdated, and it shouldn’t be part of the app anymore. especially since the driver is the one that knows the best about their vehicle, the gas mileage, and the distance in the towns that they’re driving in. There’s no way I’m going to take a ride that puts me 10 miles out of the zone that has plenty of opportunity for three dollars. We are not here to lose money. Uber needs to fix this problem..NaplikekorihrvyVersion: 4.450.10000

✓ Uber still money of their clients and drivers1. Passenger get high price but drivers get 50% of that!(drivers check price for trip what you get, and suppose how much pay client in passenger App) 2. Passenger show that give tips for you, but uber don’t give this money’s to you! 3. Passengers pay for trip with serge but drivers don’t get that serge money! 4. Uber make hide block for a lot of drivers and they lost time for two or three hours!(every day) 5. Uber usually off your UberX and Uber Comfort option and you don’t have any trip request for a few hours! 6. In Europe countries Uber work +- good, but in Canada they still moneys of their clients and drivers! AND THAT LESS OF ALL! DRIVERS WRITE TRUTH! UBER CANADA IS SCAM CORPO. Who still your money and time, and block you any time without reason!.Robin156Version: 4.439.10003

✓ Not built for drivers.The Uber application irritates me for a number of obvious and stupid reasons. Such as, the navigation voice over directions will sound even when the option is off randomy, the messages inbox has no batch select option which forces you to view each message individually or, have forever notifications, messages also can't be deleted from the inbox, the app will demoralize me by displaying that I will lose my Uber status because of my acceprance rate, then the app will send requests I've already turned down over and over lowering my acceptance rate, sending requests that are so little money that it would be working at a loss, and accepted requests disappearing and or the job is reset and you have to return to your starting point for low or no pay. In the end, the app should be focused on what we as drivers need and want out of it. Instead, arrogant programmers and sociopathic managers decide what we want and need. Just more evidence of American companies nihlism and their lack of fairness, loyalty, and care for people. Money is God to these people and companies, and fairness or good faith cooperation, are just tools of deception used to manipulate those with ethics and morals. If they do something that appears fair, you inevitably find out it is just another lie and manipulation for Uber to be more and more greedy. I'd stop working for them but the truth is, this is all companies these days. "Go die for all we care!", should be their company mottos..RHReaperVersion: 4.451.10000

✓ So long to be able to workIt’s too long before I can start making deliveries. It’s been a year since I started the procedures. The last email I received from Uber support was on March 21, 2021 and it said I could go online in my UberDriver app in 10 to 15 business days and tonight I’m told I have to fill out a criminal background check… I already did this a year ago I even sent the screen capture of the email which proves that they had already received the verification by the company ISB but they are all mixed and still people diffemts every day who continue in the file, So I’m constantly getting better every day….. Why???.Cathy~CatooVersion: 4.329.10004

✓ DON’T DO IT!I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime..IhitharleyquinnVersion: 4.362.10000

✓ Poor AppThe maps is terrible and not updated, the directions given by the navigator are also vague compared to google maps. There is also no system to hold the restaurants accountable for taking their time to make meals which is appalling. Additionally, you can get your account suspended from ordering food as a customer. When a store doesn’t deliver the correct contents you press I did not receive contents too many times they suspend your account. This is not acceptable considering the customer has paid for the deliver service. When you intend to reactivate your account they send you automated responses insinuating that you have conducted fraudulent activity and that you must read and understand the terms of use to reactivate. How about you fix the refunding use in app? Or provide a customer support line. I understand that some people may abuse the system and conduct fraudulent activities but you cannot assume that every person that makes multiple refund requests is committing fraud. On 8 seperate occasions across my account and my partners Subway Helensvale did not pack the cookies we ordered and we requested immediate delivery/refund. I understand that it is not the drivers fault, it is the restaurants but maybe they should be held more accountable in these circumstances..UberpooberduberVersion: 4.243.10000

✓ Better to be at Home being Online and workingAfter expenses like fuel, phone bill, maintenance, tax & insurance, the leftover money (income) is way lower than the basic pay in New Zealand. And working without any allowances and things. So overall not making money for the work which everyone does.. but still working just because to meet some extra for extra expenses in life. Not for savings.Ajin JollyVersion: 4.448.10002

✓ Very badHaving worked very hard for these companies I am getting orders for what I would have a street over instead of the other side of town. For £3. This is appalling considering I am on bicycle and simply can get to places vehicles can not having no traffic calling control systems in the town centre. Support is pretty bad you can get the odd order with virtually no contact details leaving you high and dry on a road and just wasting your time! I have constantly fed this back to support but all seems to have fallen on deaf ears. Fair enough you got flexibility to work when you would like but the earnings in no way justify anything other then slave labour. I think I may be getting orders they can not fulfil because the riders that they deem high performance are to lazy or incompetent to do a simple job which is frankly shocking and unfair. It should be the other way around so go and figure the logic behind that!.Misfit islandVersion: 4.423.10000

✓ Not getting ordersSince the latest update I am not getting a order in three hours in the same place I used to get three an hour. I talked to other people working they said they had the same problem since the last update..MahmosudVersion: 4.352.10002

✓ Please do not auto translate customer's note!I'm doing Uber eats and the app automatically translate customer's note using Google. And the translation is stupid. No one can understand that. I tried to call help center and the respond I got is to set my phone to English so that the note won't be translated. I think this solution is stupid also. So i left this review and hope the tech team can see. Give us a option or just do not translate. Please!!.Viiinceeet11Version: 4.439.10003

✓ The system is a big scamIf you just open a friendly conversation with your riders and ask them about how much their trip was and how much you got paid you will be shocked , now off course they don’t rip you off on every trip , I guess the system is designed to be way smarter , but over the period of 3 months I’ve asked 38 riders about the charge and to my surprise 16 jobs were calculated wrong and when you call the support they tell you sorry it’s a system mistake , after a while I realised my cancellation rate is going down even all I do is accept not cancel , I thought this weird but I had took a step further to hang a dash cam looking over my phone to prove that I have not canceled one job and my rate jumps from 3% to 4% right after dropping off the first trip of the day ,could be because I’m close to be a platinum which if I maintain for a month they’d allegedly give me $500 , that’s my only explanation to why it happened now ! Knowing im the type that does all sorts of jobs but doesn’t explain how many riders have been ripped off and how much that makes the company out of stealing drivers hard work..Ripped off driver90Version: 4.439.10003

✓ Change ‘online’ time back to ‘driving’ time pleasssseeeeThis app was wonderful for the past two years I have been doing UberEats until recently when they updated the app, it has become useless and not worth it anymore. I am a full-time student studying and working UberEats to help fund my uni expenses. I used to do Uber in the early mornings before my class or after uni in the afternoon. Somedays when I rest throughout the day, I open Uber during the night and get few orders. Recently after the new update, they have changed the 12hr ‘driving’ time limit to 12hrs ‘online’ time limit. In the past few weeks after the update I am only getting 1-3 order during these 12hrs online time, they the app goes offline for 8hrs. By the morning time when it goes back online i am already at uni. Instead of counting the ‘driving’ time used to make these 1-3 orders like before and keeping me online to receive new orders it counts the time the app was ‘online ‘ regardless if i was resting or if I was at home. This is soo inconvenient and useless. Now I can’t make money on it as before and therefore I am forced to quit Uber and find another job..NickinnnngVersion: 4.109.10003

✓ Needs to improve mapsIt’s really hard to find house numbers at night. Can you use google map interface which displays house numbers when zoomed in and terrain when zoom out? Ola uses it and it really helps..-Randima-Version: 4.308.10000

✓ Backstabbed drivers in ontarioI have doing uber from almost an year being full time.Almost from last one month,uber reduced driver fares by 10% as per my observation without even providing them any hunch about this.In this period of inflation,where gas prices are so high insted of increasing the fare they reduced.And %10 is substantial.THIS IS CLEARLY BACKSTABBING ITS BREAD EARNERS WHO ARE DRIVING FOR UBER.I hope compaNy will get deserved fate if it kept treating drivers same.I HOPE I GET OTHR JOB CAUSE UBER HAS BECOME PATHETIC..ਗੁਰਵਿੰਦਰVersion: 4.333.10001

✓ UNPROFESSIONAL COMPANY/APPDon’t Download or use. THIS COMPANY IS one of the companies which is lower the minimum standard to deal with the customers and drivers. Account restricted on 12 June 2020 while driver ID document vaild till July 2024, Four years from now. This is showed clearly that UBER’s policy is Fake/Fraud or there is corruption in their system/employees to restrict accounts under (DISCRIMINATION) without real and clear reasons where thy weren’t able find real answers to respond in this during the communications through requests. UBER failure is duly noted and recorded. Deliveroo/Stuart/Just Eat better than UBER 100% . No issues in their systems/Apps like UBER. No failure or automated responses from their customers support like UBER With their rubbish automated responses from their customer support. In addition, they are under breach of the laws especially Data Protection Act where they are not complaining with the subject of access requests in the reasonable time as described by the laws. There are breaches of data from UBER and there are reports against UBER to the police and Action Fraud too as their companies are subject to the Fraud. There are law suits against their discrimination and breaches of the laws. In United Kingdom, London, TFL is planning to withdraw their licenses as they are aware about many breaches from that unprofessional company. Don’t Download or use. If there is zero star, I will give it to UBER as they are deserve zero..AZ HafezVersion: 4.254.10001

✓ Uber driver fare payI am giving 1 star because nowadays uber they don’t care about delivery drivers cause they have lot of delivery drivers in Sydney Australia if 4/5 drivers are upset they don’t care about that and the main things is -I think uber knows clearly that delivery drivers are using their own car/motorbike , own petrol, and wasting their time and uber pay is vey low and I wan to say uber support to look after this payment system cause uber driver are doing their job to earn some money not to lose money and uber taking lot of money from uber drivers you can make a profit from uber eats app and from restaurants also and you need delivery drivers money too this is really unfair I will request uber to be fare with delivery drivers and look after the pay things, delivery drivers and uber need to walk together instead of leaving back to delivery drivers At last make a fare pay to delivery drivers without taking their money......UBERPAY00000Version: 4.299.10000

✓ A company that doesn't care about its employees, cares about customers rating more though.I was making deliveries for this company, working hard under the rain sometimes. Never did serious violations, never stole the food or something like that like other drivers do. My rating was 73% and I never was aware that it must be at least 86% in California state. They never sent message or notification saying that I will be deactivated if I have rating less than 86%. And I had more thumbs-up from customers and complinments by the way. So recently I was just deactivated without warning, notice, investigation. This is such an unfair! They say that the reason is low rating and actions which were against “Community Guideliness”. I was always sure that people get deactivated for serious reasons but this was something unserious and something what can be fixed but they just deactivated me permanently and said I don’t have the right to appeal, they just rejected it. If you decide to work for them, know that you are worthless to them and they will deactivate you one day for nothing. You will just waste your time. You can read on the Internet how many people were deactivated even for a customer complaint, which was not true, but customers are people for them, and employees don’t count as people for them. For this reason I’m not going to use any Uber service like delivery, rides, rent anymore. I’m not your customer anymore. I'd rather use services of your competitors..Deacticated for no reasonVersion: 4.391.10001

✓ Poor customer serviceApp is decent, only issue is maps are not updated. BUT The worse customer service I have experienced. No call options, they don’t understand the issue on chat and email. Queries are always misinterpreted. Even when asked for the communication to be escalated to a manager and someone to call back, no one does..Zee BarotVersion: 4.363.10002

✓ Good money making ability - terrible support team.I’ve been delivering with Uber since October 2021 and I would like to say that you can make fairly decent money if you prioritize delivering throughout your day. However there are three large issues with the app the main one of these being if you’re only delivering on the Uber eats and you will not receive your surges I’ve probably lost out on more than 1000+ dollars simply by not receiving my search funding. Other than that if you were to do you deliver for another app such as lift for shipt and you are online with Uber but not currently doing a delivery, Uber will track the driving time that you do for the other company towards your overall 12 hour driving limit. this has recently caused me to have to go off-line early and miss out on money that I really needed it to pay bills. My final issue is that when you call customer support even if you have diamond priority support you will get redirected to an overseas customer service agent who will provide you with canned responses to your very specific individual needs, and most of the time when you call support, your problem will not be resolved and it just ends up being a waste of time. So all in all if you just need money Uber is a great way to do it but if you’re not careful you will not get us paid as much as you should be..Marcellus JowersVersion: 4.362.10000

✓ Uber is on its way outIf you have not noticed Uber is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer service... the reason this matters? Here is a real world example. The app automatically initializes the next part of the trip without me pushing a button. The reason this matters is because I had a ride with a stop and when I clicked at the stop, I let the passenger out. I then had to move the car to park and when I did it assumed we were done at the stop. As a result I missed out on roughly $6. When I called to explain this the lady that answered did not seem to have English as a first language. After that call she actually adjusted the ride so that I made less money. I called a second time and the gentlemen seem to struggle to understand my English as well. He too did not fix my issue. Do yourself a favor and avoid Uber. Edit Now the developers want me to take the time to submit another report about the issue. As I said uber does not get it. When drivers are out there and an issue with pay or trip arises we need it fix ASAP so we can get back to work. Missing out on money when the margins are already thin is crushing. So no I will not message you again, and like you are seeing everyday I am another driver who has moved on from Uber and not looked back..Cant_stop_meowVersion: 4.103.10003

✓ Uber cheatsI signed up to work with uber, I filled out all the documents and sent them. After of this I had to do that background check, filled out all the pages and then needed to schedule a time at the greenlight hub, but there were no times to schedule, I met someone who works at the uber company. Who said he could schedule a date for me, he charged me 150 pounds, I paid and he really had booked, I went to the greenlight hub and a rude Indian woman answered me at the front desk. After two days, I got my account working, but I only worked three days and they blocked my account permanently, I tried to send texts, but they only respond to me with copied and pasted messages anyway. If you are looking to work with this kind of service, look first for the best companies that care about their employees and that treat with respect, and if you have no choice, work for uber, but be aware that you will be working alone and may have your account locked out. any time..Loureiro ayslaVersion: 4.213.10002

✓ Worst supportNavigation gives you WORST and unsafe directions. Support is worst then navigation. App full of glitches. Unhappy . Better flip the burgers in McDonalds then driving with Uber.LegionOfSpartaVersion: 3.175.10012

✓ Just okThe app is just ok the potential to earn money is there if you’re clever about it but there are lots of opportunities for improvements on the app. Locations of properties on the map are often completely wrong so you waste a lot of time walking around streets with peoples food trying to find an address, therefor wasting time and inevitably the potential money to be made. When they offer a job they should display the destination of the customer before you accept as it may be to a location a courier is not happy to deliver to. You don’t find out where you’re being asked to deliver to until you click start delivery, by which point it’s a bit late to refuse the job and mess the customer about. There should be an option for selecting to stop receiving drop requests from specific restaurants. Some are in locations that are so difficult it’s not worth picking up from so you should be able to select to no longer receive trips from this restaurant. There should also be an option to not receive requests from customers in apartments/flats. I understand this may limit the customer base but one driver declining the job will be replaced by 5 who are happy to deliver to blocks of flats. Just makes the job harder for the physically impaired drivers or perhaps older drivers..SarahL1711Version: 4.267.10001

✓ My One and a Half Year ExperienceAs many of you know the new app has additional "steps" or "clicks" to see information that was previously accessed or viewed at a glance. At the same time removing valuable features that were an institution of the older app. For the sake of a user friendly interface and safe experience I much preferred the how you could easily scroll from the main screen a tiny bit to see both your daily earnings and the time you have been driving for. This has now been hidden away through clunky navigation. Another featured that has been butchered is the ability to see both your cancellation and acceptance rate. Nowhere to be seen. How are we supposed to track how we are doing? Last but not least another issue I've always had (even on the previous app since DAY 1) is the reduction of audio when a request comes through. Music is always playing in my car and it is a huge safety issue when I have to force quit the uber driver app and restart it just to fix the audio level after it gets affected by a request notification. I do this about x5 times a day. Sometimes more since the latest rendition of the app. Honestly, I think a large percentage of your driver's would prefer the old app reinstated. When you hinder the user experience at the cost of frustrating your driver's and putting their safety at risk, due to a poorly designed update you really have to listen to your employees on this one. Can't wait to see that copy paste response ;).FayateeVersion: 4.103.10003

✓ Working fine most of the time but has some issues!I faced an issue with the app where I picked up one customer and got a request of another one while dropping the first customer. Usually the second call goes into the queue but with me while having the 1st customer dropped it started guiding me to pick up the 2nd customer. And when i tried to select the 1st call back from drop down, the option was disabled for me..Amina MalickVersion: 4.277.10001

✓ I formally request communication with managementHow do I speak with management. I have been dealing with support via phone and messages ( review my support messages ). I have some very important issues in which I only receive disingenuous copy and paste responses from support. The shameful communication with support is beyond maddening. Please have management contact me. Roy 4165006821..Royparker79Version: 4.257.10002

✓ Everything going down!The destination address in the application is not clear. I want to know if it's worth it before accepting the order. Considering inflation and rising rental prices, it's literally a joke. If we take into account factors such as car insurance + fuel costs + maintenance etc. Most of the time app offer £3 for 3 miles. If another order is added to it, it suggests a difference of £1.5-£1.80. You get paid £4-£5 for 5 miles total, and when you calculate the return of that road, you spend 25-30 minutes of time, £1.5-2 fuel and 50-75p insurance for 10 miles. Net earnings in half an hour is something like £2.5 If we calculate the annual maintenance costs of the car, which I have roughly calculated, it is something like 30p per hour. If there are no price multipliers such as 1.1x and 1.2x, you can earn at most 5 pounds per hour on a normal day. Tax excluded. Like all other workers employed under the name of self employed, this is a clear example of slavery. Millions of people who lack labor rights and work for half the minimum wage. Pro-capitalist governments turn a blind eye to the enslavement of the people. You really changed my perception of developed countries.HozfalayVersion: 4.448.10002

✓ Amends neededWith the new iso 14 the sound is extremely low I’ve reinstalled the app but no fix all my other apps and video sound is normal on full but Uber driver app is too low although my settings are all high and not not silent When a call is made or received the navigation sound is muted automatically only way to fix is to relaunch the app so that needs fixing. Also need a option to update or notify Uber of road works or floods or road blocks etc The bhx airport rank needs revision I was on rank 6-10 cars for over an hour whilst I saw over 15 other Uber x cars come collect a passenger and leave. This is total unfair for drivers ranking up and wasting there time whilst Uber picks and chooses drivers for individual jobs. I’ve been next to a passenger many times who has asked me to wait whilst they book a trip so they can get a car quickly but every time the job has gone to a random driver who’s minutes away. Also the drivers should have a profile picture of the rider as for the same reasons the have the driver pic in the rider app. Previous review: We need to ask for a fair 15 - 20% rate for all drivers as we're all working on the same platform doing the same role and a £2+ per mile to commission on jobs further than 6 mins away & a option request a call when passengers want to be called at pick up, & a night a day rate and also a rate for motorway travel There should be a individual number display when in que at the airport..ShafvideoVersion: 4.269.10002

✓ Uber support not replying or solving the issuesHi, your support team is not addressing the issues raised by the drivers. They just change the status of the message thread to ‘waiting for your reply’ by saying they can’t see the trip details from their side to address your issues so can’t really help. Is this the way Uber support works ? I am a platinum member and this is the support I get from the team when issues are raised. Not appreciated..KunjappiVersion: 4.273.10002

✓ RessyThe app performances is very bad, by looking the other comments it looks like Uber spend hefty amounts on developers n programers. However the app crashes all the time, sometimes the app has issues giving you delivery jobs, sometimes after completing the trips the money is not been visible in your account. If you go to the help section and drop the support a message it takes two days to reply or you can’t even expect from them U don’t know how come I am experiencing so much difficulty in the app I never get frequent orders on top I was been advised to go to a busy area if that’s the case my friends of mine who is just next to me how come they are getting frequent ones. The Uber search algorithm is very very bad I terms of taking n distribution of orders among the drivers the one who are making money they are and rest they spend hours n just do 2-3 orders So the developers needs to understand how to make it driver friendly with efficiency and good tech support and not just a help guide which is not even making sense.Ressy@Version: 4.280.10001

✓ Not getting tripsI have issue with not getting trips .i wait in most busy places more then 1hour to 2hours . But not getting trip .other drivers keep coming and going . I change location .even i change cities as well .i bought new iphone x with contract just using uber on it . But still have issue .i complaint many many times . Mention my last delivery time which was more the 1hour to more than this . Uber not have equal delivery divided system . Many times i wait in parking and 1 driver come collect delivery and go . Even in front of me he done 3 deliveries and i not get any single . When i write in help i receive one computerised mail with same instructions.” Change location . Login logout. Restart device. Off internet and on and keep moving .” . Deliveries should divide to all drivers equally one by one . Very disappointed. Today from 9:30 am to 2:21pm only 2 deliveries i done .and still waiting . Means 5hours 2 deliveries. This is not fair..Sq194Version: 4.113.10001

✓ Unable to Live Chat support and Delivery request while on live deliveryThere is no option for me to get help (or it’s very hard to find) via Live Chat or Calling. I also dislike how the app will not show the overview of the delivery (pick up/drop off location) if it’s an delivery add-on that show up while you’re on a order run or the delivery request that show up near the drop off of current order. All delivery request should show up the overview of the delivery (pick up/drop off location) so you can make a decision. I also think you should be able to turn off the delivery request that come up near the drop off point, it’s really annoying to click cancel multiple times..JIPHJUZHVersion: 4.371.10001

✓ MisleadingI have been working with Uber more than year now and I am always been very loyal and hardworking,I am feeling very proud and I love to keep on working with Uber ,there’s couple of issues that Uber technical department should focus on - 1 ) as a Dimond partner I should get free destination after long trip in slow moving traffic, ones I start trip then ones I finishing trip doesn’t allow me to choose extra destination option when is busy or surge in central London because I don’t like to work out of London and I am travelling from 32 miles to make money in London and Uber app doesn’t let me stay in central London and work ,that’s very upsetting and I am ok sometimes I do receiving long trip out of London but I do expect to start getting trips back to central London, despite that Uber app ( when someone assigning the jobs ) might be purposely doing that for not to let me go to central London and make extra money when surge in place.2) I don’t like to cancel any jobs because that no good for the customer and for the company I like to give my 100% to Uber for good customer service.3 ) can you please look in to all drivers account and be fair no to misleading .4) when I am receiving trips out of London I don’t have a choice to cancel the jobs because it’s take long time to coming back to London sometime there’s not any ride and free destination option doesn’t pop up on screen or someone doing purposely or Uber technical department should look in to it ..Navjot bhaiVersion: 4.299.10000

✓ Fix the sound issuesThe app has a sound volume issue that causes the volume to change dramatically randomly while using the app. Also the Help section is highly useless. I can no longer request a fare review or any kind of help from the app, not even online portal via a browser! Having to call support every time is not ideal..Yaman_NZVersion: 4.348.10003

✓ NotificationsFor the last 6 months there is an issue where there is no sound on presentations of jobs even on the Uber page they recognise that there may be an issue when you plug the phone into a car USB trust me I have tried to plug the phone in I have left the phone unplugged I have turned up the volume the Bluetooth is not on I have deleted the Uber app and re-started the Uber app I have even gone to the extent of resetting my phone and reinstalling all of the apps again I have done this three times and done a hard reset of my phone before I have done this I have deleted the Uber app in case the backup of my phone is carrying any bugs or issues across to the backup yesterday I deleted the Uber app I deleted and reset my phone I reinstalled all of the phone again then I re-installed the Uber app and today I have noticed when you have the app on automatic except with the phone plugged in or not plugged in to a car USB there is no sound when you have the app on manual except where you have to touch the phone to accept the job with the phone plugged in or not plugged in the the sound works please assist with feedback from the engineering team.EK380Version: 4.273.10002

✓ New Fare StructureNot happy with the new fare structure, I have heard that the new fare is to benefit the drivers but being a driver I'm don't see I'm getting any benefits. Also, I don't need any money for the wait time and the pickup distance. Reducing the 50% of pickup fare and approx 70% of drop off fare. Lots of time we need to drive back to the shops as advised by uber, those distance we travel added on top the money loss we are facing. On a whole , we want Uber to role back to the old face structure where $3 for pick up, $2 for delivery and $1.60/km . Which we are finding better than the new fare structure..Prvn28Version: 4.259.10001

✓ Uber should improve their policy in terms of payment and customer care/supportMost of the Customer support agents didn’t know about anything. Also they don’t have access to manage your account. Also Uber is paying too low to the drivers. Uber is getting more money than drivers even drivers are working hard plus they are paying for gas and car maintenance and stuff. Another thing is from last two weeks I didn’t get any ride, not even one and just wasted my time and money on gas and called customer support everyday and they didn’t know about anything..UZE!Version: 4.427.10001

✓ Don’t trust Australian Uber it’s a big FRAUDUber is a ridiculously business. Uber take %25 of drivers earning with super bad service specially phone service. Drivers spend their time, car, gas, insurance and many other things for driving with Uber but Uber take %25 with poor service!!! THE MOST recent issue is: Uber gives discount to some riders and Uber take this discount from drivers earning😡 unbelievable I found other important reason for do not drive as a driver with Uber: Uber is Fraudster!!! Most of trips calculating are wrong (90%) I have many screenshots from the wrong fares; I shared them on my Facebook. If the fare is (for example) $40, Uber pay you $25. I reported many times about this issue but they sent me some copy paste without reading my complaint. I won’t drive with Uber Upon finding other job. Don’t trust Uber. Calculate for every single trip after drop off your rider if you are driving as an Uber driver..RenfejarVersion: 4.238.10002

✓ Don’t change states if you’ve been driving a while.I drove in Utah for over 2 years. Requested to change cities when I moved to Atlanta. They made me submit ANOTHER background check when I had just completed one earlier in the year. And to my surprise the background checked flagged a speeding ticket and listed it as bail forfeiture and unpaid. How is this possible when the speeding ticket occurred in July of 2020 and I passed a background check on the same account in February of this year? Then when I try to bypass the system and creat a new account to drive on. They flag both my accounts for fraud. After deactivating my diamond account, they only opened up my new account to basic trips and deliveries. Meanwhile I’ve done over 200 trips already on this account and not earning any points whatsoever towards the higher tiers of pro status. My pro status doesn’t exist after four weeks of driving. And now all of a sudden they stopped offering promotions in my area. These guys are morons and just give you someone who speaks broken English to talk to through their support line. They never resolve your issue and you waste your time and lose money. When I asked Lyft to change my city. They said, “ok. What’s your new address?” An hour later they had me approved to drive. That’s almost laughable on Uber’s part. Meanwhile Über continues to charge riders upwards of $25 for a 15 minute ride and only pay me $10. Think I’m just about ready to tell them to shove it..Mdog31Version: 4.319.10001

✓ Worst app for driver and rider bothThey are a scam, charging riders too high and paying drivers very less. Very bad support from customer care. They just favour riders not the drivers. Just one fake complaint and your account is blocked. Lyft is better than this..Darvin HueghVersion: 4.438.10001

✓ Unprofessional agentsTo whom it may concern I am so disappointed with ( UBER’S )customer service your agents can’t provide enough information and don’t understand my point my car insurance has issue between ( Hybrid ) and ( hatch back ) it’s two days they can’t solve my issue because of their unprofessional customer service I couldn’t go work for secant night and it’s weekend and it’s busy nights are on and after how long We moved to level 1 and just want to back to work unfortunately I can’t go just because of ( UBER’S)unprofessional agents I keep losing money cause I have to pay my bill , insurance, mortgage, and have two kids which are the most my expensive expenses if it keep continue going on I might give up with (UBER). I’m not happy at all as you know this pandemic (COVID 19)everybody lost something now when we are just want to get on track even (UBER)is trying to put us down too by not solving our problem which cause us not be able going work and losing money. At the end of the day (UBER )instead of charging us less fee or even (ZERO)fee like (OLACAB)unfortunately not even solving our problem at least we can go back to work and provide food for our family I wish their would be someone to hear our voice and take action against it . Thank you Regards Mohammad Hadi.Haditamaki95Version: 4.271.10003

✓ Needs a bug fixKeeps telling me to leave an order there when I’m in the middle of texting the customer which erases the message, also I can’t leave it there if it needs a PIN, or if the customer asked to meet at door, the app also just turns black very often and I have to refresh it..SirwillyofthecrowsVersion: 4.439.10003

✓ Horrible appThe maps on the app is misleading and would try push you to drive one way streets in Auckland city. Glitches with order pings and false travel distance when given order. Surges has been eliminated for NZ based drivers meaning we get paid less (-50% down on earnings per week). Sort your stuff out Uber !!.Demons187Version: 4.374.10003

✓ The up and down appThe app is great when it wants to be, other times not so much. I have been driving for Uber for a little over a year. And in that time I can say there is good but there’s a lot of bad. The app has a lot of issues, you shouldn’t have to uninstall and reinstall an app for it to work is one. I have experienced a few solid weeks of making good money then all of a sudden the app is having issues that no one from Uber knows how to resolve. I really feel that this is by design. Uber doesn’t want their drivers to actually make a good living. Because if an individual is making good money let’s say for 3months straight Uber fears you have the opportunity to find something better, with less pressure to cover your bills. For the past few weeks I’ve been starting my day off early to get the morning surge pricing and would be done by 3pm. After the first week of doing this the surge pricing went away. The next thing to go was the app working properly. The map is usually a light grey when it’s not too busy and red in areas that are surging. All of a sudden my entire map is white except little pockets that are surging. Now I barely get any rides. I think this is to keep you working for them. Luckily I also drive for Lyft so when they start pulling the usual I just turn on my Lyft app. I recommend also becoming a Lyft driver also, so that when this happens to you, because it will. You’ll at least have a back up to still earn money..Swifg87Version: 4.358.10000

✓ Not Driver friendly and worker friendly, Stop using uber and avoid uber all peopleIn Australia, there is no law from federal government to control uber. I strongly recommend all users after my years of experience and other users and drivers feedback that stop and avoid using uber uber eats and uber taxis. Uber has closed my account permenently forever with reason that another mobile device login and someone else login my account. I went to court, federal government and they said I am correct and I didnot do anything wrong and Uber has done unfair to me aussie citizens, but asbfeo, federal government and court cannot do anything against Uber. There is no commonwealth law which can take actions against Uber's wrongdoing and unfair outcomes to passengers, ubereats customers and uber drivers...I strongly recommend everyone that just for safety and our commonweath law, avoid and stop using uber and there are alternative options available. use black and white or yellow cab where customer is safe under video cameras, photos taken automatically every few seconds, and it is under our commonwealth laws in all ways, but Uber is not under commonwealth law and safety in many ways. do not risk, Uber Company in upcoming years after five years and ten years, will definitely lose business, complete faith from people and society of Australia due to bullying and unfair behaviour..LalchetaVersion: 4.363.10002

✓ User Experience Requires ImprovementDelivering by UberEats is my second job. As a digital designer, I find the app sometimes annoying :) When I arrive at the destination and while I’m typing a message to the customer, an auto-popup message appears with some suggested messages which I don’t want to use as it will trigger the timer. Then, it gets out of the typing screen and I have to go back to taking photos and continue my typing. Or on Home Screen on the top header, I choose to see my earnings while online but it keeps changing to the points. Also, map sends a coordinate to the other navigation apps and that sometimes land on a different addresses which I wish the Uber Driver app would send the address. I wish I could share more but this is not a user-testing form….Iman BaraVersion: 4.448.10002

✓ Uber has failedWhat can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it)..Gtre348Version: 4.101.10001

✓ Could be better - 3.75 stars but not quite 4The app is ok but not good. It constantly tells me to go the wrong way down one way roads. Wants You to make illegal Uturns as well. Rarely does the app have the fastest route. During big events it doesn’t take into account road closures and/or no turns at intersections and doesn’t know how to re-route. These closures are the same for all events so it’s not like it changes. It knows there’s construction and it’s a 3 year project but Uber app asks every single time I’m on that highway if the construction is still there. It’s annoying because it’s a 3 year project!!!!! It will be there for a Long time so stop asking! The quest payouts are less and less each week and not worth the effort. I received a notification that I was eligible for a boost and to click the notification to activate it but it didn’t appear in my opportunities so I had no way to activate the boost even though I was driving and it was coming up. I don’t get any reservation requests. They must come through all at once in the middle of the night when not awake bc I wake up to 20 opportunities but when I open them there’s not even 1 available opportunity. The heat map of surges is not viewable while your doing a ride. It used to be but not anymore. You can’t make money if you can’t see where the surge is especially given the fact that Uber takes 60% of the fare in my city..Gamefreak1225Version: 4.414.10000

✓ Uber deliveryWhat is wrong with uber ???? 15 km 55 minute and 2 order pickup only 8.6 cad ?.Haji0011Version: 4.444.10000

✓ Worst Application you can imagineGood company but veryyy bad application!!My ratings is 93% and on my profile it says “High Ratings” but it keeps telling me that I’m late or giving me warnings!!! I’ve already told uber plenty of times about this issue and they haven’t done anything about it..ParsariaVersion: 4.112.10002

✓ ReviewsAmazing how 1 bad rider leaves 1 bad review with no apparent reason can so heavily effect my rating..Matt3314Version: 4.112.10002

✓ WORST DRIVER SUPPORT EVERDon’t bother asking for help cause all you’ll get is a generic copy paste response after hours of waiting. They don’t read the question, just the topic title and then just a simple copy paste from their policy book. And if you reply back to explain further they WILL NOT answer. ☝️☝️Hahaha the above is a 3year old complaint which is still happening to this day 2022. This is the new scam Uber is running Misleading quests and promotions to win you back which they do not honor after weeks of completing the required quest. Oh and they improved their generic response a bit but the outcome is still the same (not resolved as with all other driver’s issues ) all issues drivers and delivery partners are saying are very true and extremely hazardous when faced whilst driving on the road trying to make an honest earning. I would not and will not recommend this horrible experience to anyone. This time not waiting for a generic response lol but you readers might get a laugh out of it ; ).Uber DOES'NT care for DriversVersion: 4.374.10003

✓ Not feeling safe while driveUber provide to customer full details of the driver, driver true name, driver badge number, driver picture , car detail. Even it is not compulsory. Uber should provide driver detail only if really need in such a situation. But what Uber provide to driver as rider detail? Nothing... most of the time fake name, no pictures of rider. How can Uber say it’s both way safe and secure for driver and rider. And there is lots of crazy costumers who have really mental issues they should expect from driver safe journey to there destination and both sides fear behaviour. But because riders having lot of crap going on in there life’s they expect from driver to provide world class service for few Penney’s. And they give us bad feedback, even that not enough because rider have our badge number they complain to tfl for no reason and driver end up losing there badge because the rider is sick in his head. I know lot of driver who had same things. So drivers always stay in fear of there ratings or complaints and they take all abuse from rider and don’t say anything. This is modern slavery.Nomikaka31Version: 4.219.10002

✓ Ubereats is just a name not a companyWorked for them no more than 5 months, and about 4 weeks after been banned from the restaurant in cooperation with uber because I have asked one of the team leaders at the restaurant how long would it take as I wanted to know if it would worth waiting an hour for a sandwich. Uber did not contacted me and blocked me to get orders straight from that restaurant. Couple months after been banned completely from Uber because a customer did not received his/her order. She did not because did not provide enough information and did not picked up her phone or replied to my message when I have arrived the location. To make my life easier Uber support never worked and the button which I should click to start counting the 7 minutes waiting did not worked, had such a good waiting time of over 10 minutes outside cold and rainy. Next day Uber block my account and almost week after Keep saying that would give me a call, they have decided to only text me saying: "Uber: We have reviewed your account for improper use of the Uber application. We have come to the decision to terminate our partnership, effective immediately" AVOID AVOID AVOID AVOID Honestly I will not recommended anyone to no give it a go, however, if you are looking for stress and things to think about (issue), get in what they call partnership with Uber and provide your feedback later. Good luck for you all.Lmfp2308Version: 4.109.10003

✓ Very poor.7/10 places it sends me to are not the correct locations, I’ve had it try to send me down streets that don’t exist to get to a house that is no where near the supposed location, I’ve had it it send me to shops that are apparently located in the middle of a huge car park with the store being nowhere near said location, I could understand once or twice but 7/10 times is unacceptable. The worst part is there is no way for a user to drop a pin to correct it for other drivers. At the end of the day time is money and you need to be productive in order to make it profitable but Uber does not seem to give a toss as you’re an “independent contractor” and if you don’t like it then leave it approach and attitude. Not only that but I had one drop off today with a highlighted red pin due to orders going to the wrong location due to the Uber gps in the past, I dropped of the order at the highlighted pin, at the correct unit so I thought, thankfully the customer saw the picture I took and called me explaining that it’s not his address and I was able to get the order back and hand delivered to the customer 100meters from the original drop location, I showed him my phone and the Uber app where it told me to drop the items. Keep in mind this was a no stopping on the side location and had to drive a few km with multiple Uturns, so it’s not just the drivers this effects but the end user/customers too..ColejcoleVersion: 4.398.10000

✓ Wrong directionsThe app is notorious for using the garage door situated in a laneway when the customer has clearly requested that delivery be made to the front door which is on the opposite side of the house. The app also does not always use the shortest route for delivery and it’s not until arrival that it is determined that the app has us on a complete circle. The app is verbose in its instructions. Instead of announcing “at the next roundabout “take the 1st, 2nd…etc exit rather than “make a left turn” then take the 2nd exit” This is why Google maps is far superior for verbal directions. Uber must then automatically allow Google to show the delivery address as by not doing so causes orders to be dropped incorrectly. Either wise cut the verbosity, use an Australian dialect, and give proper directions to the address given..WhareupokoVersion: 4.406.10000

✓ Do not work for UberUber has a very dumb system. If you are delivering with an electric bike they will detect that you have a car and ban you forever. The customer service is not helpful. They will escalate everything to the specialised team. There’s no way to communicate with the team. They will just give you an automatic message after a few days and close your complains. Everyone working there should quit their job as they are not working at all!.Alice0909090Version: 4.386.10003

✓ Lack of technical supportMy story is similar to one above. I have new vehicle and for 8 days I have not been able to drive for Uber Eats. The phone support tell me there is nothing wrong with my documents however they don’t know what is wrong, they put me through to tech support. Tech support then see I’m an Eats driver and terminate the call. I’ve messaged numerous times through the Help section of the app and am not getting a response. I do not know if they are even getting my messages. I’m trailing though all their notes and google to find more help as I’ve lost a weeks money during a busy school holiday. I am appalled by the lack of help and the trite comments from the helpline that can’t help! What company these days doesn’t have a complaints department? Maybe I need to contact trading standards?! I’m a new driver and finally thought I had found a company that can fit in with my other work....but alas no!.ZyxgillxyzVersion: 4.103.10003

✓ Faulty AppApp sometimes shows a ride to accept but as soon as you try to accept the ride request just disappears and sometimes the app won’t even make a ride request sound even when the volume is high and phone isn’t on silent. It makes you miss a ride request and it’s very annoying. Uber has updated their app so many times but this issue still persists..Umar ShkVersion: 4.286.10001

✓ Working for Uber not for us and our familyFor every kilometre driver get like 81c And from that money Uber take 25 %. Now look at the of house rent , car finance, insurance, utilities, groceries That’s why I said we work only for Uber not for our family’s.Babaqo mastanVersion: 4.439.10003

✓ Accomplishes the minimumAfter driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant..LabdidhwjsduVersion: 4.267.10001

✓ Uber Select for Premier VehiclesI drive a Mercedes Benz that consumes high octane gas as well as provides less average compared to other vehicles YET Uber won’t let me drive SELECT until I complete 100 rides as an Uber X driver. This is super disappointing and above all the customer support on phone is completely ridiculous - very poor outsourcing job done by Uber. May switch to LYFT.NzaveriVersion: 3.175.10012

✓ Too many drivers in one locationThis job can get very depressing for some people, it can be a waste of time also. When it’s quiet you have 4,5 drivers maybe more at one spot at a mc Donald’s I see it all over my city in Nottingham. I am leaving this job soon and never will I do this part time or full time job anymore I will feel so much better when I have left. This job can make u wait hours and within 1-2 hours you have just earned £3-£6 sometimes. Even if you decide to drive around still don’t get any jobs and this happens often. I heard just eat allow drivers to select slots and allocated areas where they must work from and I heard that it is working well and drivers are getting paid well, if this is the case uber needs to do something similar. It is not just me who feels like this I know others who share the same experience. Deliveroo is much better than uber I’m not sure why deliveroo is more busier than uber in terms of customers but that will be difficult for uber eats to get near the same level as deliveroo. Uber eats should be at supermarkets such as Aldi, Lidl, Morrisons also..Annonymousss1234Version: 4.417.10001

✓ App issueI have been drive for Uber for 9 months. The first month was the best, always getting a lot of trip any time of the day. After getting a Gold account I started getting a lot of trip, especially at busy areas and busy time . I contacted Uber about 5 to 6 times and they said that other drivers are having the same problem but they don’t really fixed it as new drivers start driving every day and they make money anyway..Silva RumVersion: 4.439.10003

✓ App is getting lockedI update app after this update when using app even when its in trip, the app is getting locked if you dont touch for few seconds before phone backgrounds gets dim and then phone is locked , it is because the of update its not happen with me but with most of those who using this app? And this app doesnt show traffic and doesnt show correct timing!.Ali lolaiVersion: 4.352.10001

✓ 1 star for supportFrustrating.Phalacrognathus MuelleriVersion: 4.438.10001

✓ Not even making Minimum Wage.I will have to agree to a previous review as I am in the same situation. The whole system needs a reworking and a lot more support for delivery “partners” is needed. Like many others , I can sit outside various restaurants ( mainly the popular McDonald’s ) For over an hour and watch other workers come and go for pickups whilst I get nothing. There even when I check on customers version of the Ubereats app and the restaurant isn’t even online due to issues their end. So that’s more wasted time. I have reported my issue on useless 24/7 phone and in the app support. none of which , my major issue have been addressed and never problaby will regardless if the developer replies to this review or not. My advice, is to try this so called job for yourself and realise it’s not worth the time or petrol until they sort these major issues out. Thanks Uber for providing me with an unstable income. Shoddy customers support and false hope from the beginning with boosted zones that have seemed to have lowered after the first few days. In app supports didn’t ever fixed my highlighted due issues. Your sincerely a Hard workier trying to support his family..Shaami1984Version: 4.206.10002

✓ Horrible rating systemUber should enforce a customer rating system just as strict as the driver one. Why should an ubereats deliverer be penalized for something out of their control? It’s ridiculous. Do better Uber. Customers should not have this authority over the deliverers for something out of the deliverers control if the same conditions aren't placed for them..Sall-yVersion: 4.280.10001

✓ Best app for ride shares or private taxi.I love it as a customer and as a driver. But in regards to the attention for its drivers they don’t seem to care at all. Driving at night as everybody knows it’s risky and people don’t care and don’t mind for whatever is not their property, specially when they’re drunk or drinking. A cleaning fee is way more expensive than 200$ in Florida and one day somebody made a mess on my car and they only send me 30$ which didn’t even cover cleaning the carpets, even the less the chairs and doors which were leather at that time when I was driving a Volkswagen Passat. They don’t give enough promotions or incentives for old drivers, only for new drivers or if you invite someone. Corporate should take into consideration we as drivers are the ones making your money. We have to buy tires, brakes, engine fluids, pay for services, tolls and gasoline, and you still take more percentage than we make and without giving enough promotions. Offering 100$ for making 60 rides in 3 days is almost impossible for most people, so what about those who can’t? This is absurd and should change. I understand the company wants to grow by getting more new drivers, but giving highest paid promotions for them to join, and having your 5 star drivers who have been with you for more time to get lower paid promotions just messed the whole point of keeping the company growing....Agent0313Version: 4.355.10000

✓ Useless Customer ServiceI have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day...Kendall858Version: 4.217.10002

✓ Uber Does not cover Uninsured Drivers that hit your car.Uber does not protect their drivers one bit. They take 50% of your earns and then they make you fight over a rider. The most stressful part is once you try to click on accept the ride Uber has it where it freezes on purpose, also Uber supports texting while driving. The Uber app will pop up a ride and make you feel as if you don’t hurry up and click it another driver will take it. It’s really sad how a company can steal from the people who helps them eat. They do not tell drivers to add their protection coverage to prevent you from not being able to get lost of wages pay when your vehicle become non drivable they also charge you to buy back your vehicle when they know you put many miles on your vehicle picking up riders which brings down your car value. Not only that people who do drugs will get in your car smelling like weed and more. The riders do not be ready when you are there you sit an wait for a $6 dollar ride. But you will be wrong to cancel a ride because of low pay and the rider is not on time. It’s not the customer fault for the low pay. What Uber does is charge them a higher amount so they can get half the earnings. Which is stealing from both parties the driver lose money and the rider while Uber keeps half because they have an app. They do not feed you or give you discount on gas. God sees everything and one day this company will get is..Kally4dVersion: 4.439.10003

✓ DO NOT SELL YOU A55Disgusting corporation who prey on young and foreigners desperate for work. If anyone took the time to investigate them properly they would be slammed with fines. Expect to forget your basic human rights with these people. Driver support is almost nonexistent, they should pay you a salary just for the time it takes to reach them, you don’t get paid for things like arriving to a pick up and the restaurant is closed… or going around central London 15 times because of road works… these extra miles and time aren’t added, among other things. They cheat you with the miles too, cross check trips(you have to screenshot during trip because they are dirty and don’t let you see the route you took) with maps and google maps and you’ll see. I hope this evil corp crashes hard. The support team are trained how to be sneaky and thieves, do not underestimate this dirty company, it’s painted to look good but if this zombie consumers know the truth this company owners and policy makers would be jailed. You aren’t gna take them to court for £10-£20/per week in missing wages are you? Because it’s difficult/time consuming/ expensive until you win and get paid/they pay your legal fees. So they cheat each driver say by £5 average a day… multiply that out= millions stolen. You can’t complain because the support team are trained thieves like the company..RealRambo777Version: 4.320.10000

✓ Not happyI had another bad experience now. This 8 hour break system wasted my day. I am on the Uber app going to check the 8 hours break time. Instead of hit the side menu my hand slipped and hit go. I called Uber support team they said I have to wait next 8 hours to go back online as they can’t help. She also mentioned thus is common mistakes nowadays driver doing. I question if it’s common mistake why they not fixing as I am loose my day income because of this Go sign front of the screen. I am really disappointed with the service I am having with Uber now. They said they have more support Center and green light hub but no one can help anyone anyway. I also agree with the other people complaining about map I noticed map taking through very tiny street where driver may cause damage on his car. Road sign not update. One occasion I got fine for no right turn. It was very sunny day I pick up customer and as soon I start driving out from his building the road is changed to one way only. But I couldn’t see the sign as I had things down to protect the sun shine I just followed the map directions. Not happy at all..KK RaceVersion: 4.200.10003

✓ HorribleI really hate to write a negative review like this. In fact, this my first cynical review of any kind in my life. Unfortunately my poor experience with this app has given me no choice but warn others of the potential issues ahead of them. I have a decent paying job. I have been trying out these type of delivery apps for the past few weeks in an attempt to make a little extra cash. All have worked out well expect this app. I registered my information as instructed, but when I go to deliver I am told by the app I am unable to go online and to contact support. So I contacted support. A total of seven times over the course of eight hours, through phone, the app, and their website. Not a single person can give me any answer or support as to why my app is not working properly. No disrespect or malice to any individual I have spoken to, all were very professional and concerned of my situation. Unfortunately, the system this company and app has in place seems to be completely broken. I’m being told by multiple employees that all my information is correct and that my case has been upgraded to a “Priority” but here I am sitting at home, willing and able to go out and work for this company but unable to, with no explanation whatsoever. Like I said before I really hate doing something like this. But this is literally my last ditch effort to get any type of answer from anyone related to this company regarding my situation..PtgprndbdVersion: 4.325.10001

✓ Laughably Rubbish AppFor a company with the word ‘Technologies’ in it’s name, this app is beyond rubbish. Coded and updated by breathtakingly incompetent morons. I can’t even put into words the contempt I feel towards Uber’s Chief Technology Officer. I’ve tried 1 starring this app two times previously and Apple didn’t allow it (they’re suppressing negative reviews to keep the app rating artificially high). I’ll see if this one gets through..When Gotham Is AshesVersion: 4.413.10001

✓ Ability to switch from bike to car and vice versa is missingApp works ok, but sometimes a bit buggy. A good addition would be the ability to switch from bike to car and the other way around without having to call the rather hopeless support team. Driver partners sometimes prefer to ride their bike, but sometimes they just want to drive!.NeoaklVersion: 4.108.10001

✓ Scam companyCountless scams from this company , starting from wrong trip breakdowns to lousy compensation for trips . Uber takes 50% of drivers earnings. Yup 50 % not 25%. Overall a ridiculous company . The app is inaccurate 60 percent of the time which then causes customers to get angry . Hope Uber gets unionized world wide.Socawarrior3456Version: 4.354.10000

✓ Uploading 2 documents 1st, then 12hrs later the restIncredibly stupid decision making at the uber ceo level for uk/london Hq to make uploading all vehicle documents from : uploading all of them and then patiently waiting for revision and approval, to uploading initially ONLY 2 documents first(private hire vehicle licence and some other), waiting up for 12 hrs for aproval of the first set of documents, then upload the rest of documents, then wait another up to 12 hrs! Who do these clown ceos think that we, the drivers, which made this company from scratch, with our back pains , “tears” and sweat, are, to have this level of pacience with such an idiot decision made by them to waste our time? When we should be on the road already and earning? And guess what, while we are on downtime because of their inapt “leadership “, they are paying themselves grossly fat premium bonuses for such “visionary” decisions being made! What a clown show this is!.CoshynVersion: 4.439.10003

✓ Uber Eats to Uber XThe whole experience working with Uber is good but the support team can’t really solve your problems. I recently upgraded my account after almost 1.5 years from ubereats to Uber X and so far they have blocked my Uber eats account as well without any prior notification that it’s going to be blocked. I don’t think this was necessary as it’s the same app which is used for both services and blocking my Uber eats account made no sense at all. Being a rider partner it can be very devastating financially when you can’t work and earn the weekly wage to pay your weekly expenditures. That’s the way working with Uber because the base fare is below average and as an add on Uber always deducts a fee for every delivery which you never really understand what for especially when you’re not providing any good support. They have a whole bunch of terms and conditions, documentations and verification processes but in a country like Australia that’s not a problem and can be done within days. Despite repeated calls to the support team, as that’s the only way to reach for help, none has yet helped to solve the problem and it’s been over a week now. Don’t know what the new head of Uber Australia is doing here apart from the latest weekly podcasts. This isn’t really expected and has been disappointing. Please fix the communication gap between the driver partner and the support team..Danish IftikharVersion: 3.175.10012

✓ Latest updateIt now doesn’t show the boost ratings in my area. It will show the Blue outline but not the rate. Also you really need to add a feature where us drivers can contact you as there is no way at all unless your on a job. Still the ongoing problem of not receiving jobs at locations when drivers around you are getting jobs and you sit there with nothing even though you were the first there and others come in and immediately get a job. If you get a problem when on a job it would be nice if you could contact someone as the support line just transfers you to a message system which nobody ever replies to you. It’s pointless having a big FAQ section which is irrelevant to your problem. We want to speak to somebody. Please talk to us!.Low_ridaVersion: 4.395.10002

✓ Bad deliveriesMan uber is so bad now, that sometimes i get deliveries like $3 for 17 km. What the hell. They are so unfair.AMADshVersion: 4.448.10002

✓ Not paying enough for tripsI’ve seen during this floods times I was taking trips to a flood area where the roads were closed , I couldn’t go further so I returned back to the restaurant where I got the order from and told them I can’t get it delivered since it’s a flooded area , when I called Uber and I informed them . They didn’t help me and they didn’t pay me too for the amount of time I spend on that order. From this I got to know they are only worried about they money, they don’t think of drivers who risk their lives. Not only this I get trips which are paid only 5 or 6 dollars just for a trip which far from the restaurant to the customer house. They don’t give trips , I’ve been sitting in my car for hours just to get trips. We drivers only get small penny for the trip as they take heaps of money from customer but they can’t pay their drivers so it’s unfair for me and for those drivers..DevishforlifeVersion: 4.408.10001

✓ No way to contact rider supportI’ve been riding with Uber for a little while and was excited to get paid! However, they can’t be arsed to verify my bank details and sent me a blank payment invoice and no money. There is LITERALLY NO WAY to contact them unless you’re on a job and in that case you can only speak about that specific delivery and nothing about all of the other issues you might be facing. They say you can contact via the help section but they have removed the buttons that allow you to send help message requests. You literally cannot get in contact with them. Also, the navigation is utter rubbish and will often send you the complete wrong way or dump you 100m from their house in a busy residential area with no clue how to find the customer. I’ve had calls from customers asking me where I am because their app told me I’m outside when I’d literally just got to the restaurant. A buggy, hard to use app with no way to contact customer support and no guarantee that you’ll actually get paid. Furious.JohnHR93Version: 4.331.10001

✓ Compensation for Luxury VehiclesI am driving a jaguar XJL as a full time driver. Yes, I actually enjoy driving all day :) I provide a water bottle, gum, and an executive car experience. My problem here is that my gas is more than the money I am making, not even including all other costs. I want to provide the best service to our Uber clients, but I need you guys to help do your part and compensate me accordingly. factor in my gas and pay me a little bit more please. I’m just trying to help both of us here :) sorry if this email reads as offensive. Thank you Manny Sahota.Manny SahotaVersion: 3.175.10012

✓ Inhumans and slanderersI have had my account for 3 years and have always worked correctly and hard. From December 2023 to now, messages began to appear that I didn't put my PIN on orders, this always happened in places where the internet didn't work properly. Finally, UBER deactivated my account saying that I had complaints about missing orders. What kind of missing? They say I had fraudulent activities. I? How can I cheat my work? Fraud food? They slander and denigrate my person and honesty. I requested a report of these complaints and the only thing they know they say to me is that I was dishonest. Am I dishonest? Has anyone ever told them that restaurants don't put products in bags? Has anyone ever told them that the internet doesn't work and their app doesn't work correctly? Inhumane, unfair, slanderers, bad service providers and they want to blame us with robotic messages, they are a terrible team in administrative work analysis..GeorgiassalernoVersion: 4.444.10001

✓ There are good days and bad.I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers..Mgvivi83Version: 4.221.10001

✓ Worst customer serviceI have never been experienced the worst customer service ever from uber. But today they have proved that even the biggest company like uber can be unprofessional. My vevo check has not been uploaded by uber on the uber driver application. Given the facts that my vevo check is valid according to national crime check. So by no means I shouldn’t have any problem with me vevo check . But as i have sent them heaps of messages from over a month that why my vevo check hasn’t been uploaded on the app. They said that they have escalated my issue to the specialised team and would fix the problem in 24 to 48 hours . And they have sent me so many messages by saying the same messages over and over that they will fix the issues in 24 to 48 hours . Today its been over a month and they still haven’t fix my problem. I wouldn’t recommend any one to use uber driver app for the deliveries. I recommend use the Menulog instead where you can have your police check and vevo check for free. And with in three days you are on your road doing some deliveries and make good money. I would’ve given this app a 0 star if it’s possible . So please if you want to waste your time then go head download this app. Good luck!.HebridneijdndVersion: 4.306.10001

✓ Ongoing bugsApp will not delete rider comment, even though it says comment was deleted when you return to the main feedback page the comment is still there. Randomly starts a phone call when accepting a ride, and starting a ride, this lasts for about 3 seconds and then hangs up. Volume of audio drops to about half when the app is running, then will randomly go back to normal once a ride is accepted, so if you turn the volume up after it drops you then have the sound blasting. This has been a bug for the 4 years I have been using the app and has never been fixed..Deadwing2112Version: 4.262.10000

✓ NO DELIVERIES!!DON’T UPDATE!!! For some reason as soon as I updated to the latest version I’ve stopped receiving delivery requests when literally not even 2 minutes before I updated I had delivery requests popping up, now nothing! Please fix!! The onboarding process is lengthy and you do require customer support a fair few times as the app just needs an actual update that works, since I would complete everything needed but it wouldn’t update on the app and you’d have to contact customer support so they can update it manually. It’s a good app to make money on the side or even as a full time job depending on your location for example if you live in the city you will more likely receive a lot more deliveries than if you lived in a town. I’ve noticed The minimum delivery amount is £3 which is pretty decent because I’ve had delivery’s for £5 and I’m sure with further deliveries it could be even more! Good app to earn but this update needs patching!.Humaid122Version: 4.419.10000

✓ Worse update to app and fare structure everAfter the new fare structure on 15 Jul, everything has just become worse. No specific fee for pick up, drop off and distance. In my observation, the fee is just based on delivery time now. Uber said that the new fare structure is for the advantage of the drivers, but it’s not. I can also see a lot of people complaining after this update..SlaveuberdriverVersion: 4.260.10000

✓ “Be your own boss” don’t trust this wordsI have been working with Uber since December 2019, I have done more than 1500 uber Eats deliveries. They have terminated my account based on a false allegation. Someone have reported me as I am using substitute for my delivery. Just I received a e mail to submit details about the substitute. As I don’t use substitute I can’t provide details of a substitute. In that e -mail there is no option to say I am not using substitute. I contacted them through app and I explained them still my app is blocked from doing deliveries. When they want more drivers they messaged me to my mobile to introduce more drivers. I introduced many of my friends to uber Eats. When lockdown eased they phoned me to work. When they have more drivers they just blocked me from doing deliveries without asking my side of the situation. I have done hair transplant it might be the reason I look different and we have to wear face mask when we are working. It’s not fair without making sure just blocking my account..AthikVersion: 4.269.10002

✓ Modern day slaveryUber takes advantage of drivers by providing wages that are ridiculous and pocket a third of the few dollars you make. The only way to make Uber make sense money-wise is counting on tips and speeding through the streets to save time to fit yet another delivery. Tips are like throwing dices, you can get nothing, a mere $2 dollars or more. You can’t really count on that to make a buck. Uber has algorithms in place that limit your earnings to the max. On average, a half-hour delivery will get you maybe $8... Cut off the car maintenance and gaz costs and you have less than the minimum wage. To put the cherry on top, you are rated by customers on each delivery and let’s be honest, it doesn’t take much for a customer to get grumpy waiting for food and touch the thumbs down review on the app. So combine all the factors above together: the result is a mess. Uber is modern-day slavery..Myriam Saint-HilaireVersion: 4.275.10001

✓ Improve GPS location based on main door driveway.I have seen many times GPS taking us at different roads and driveway than original address. Either door side is facing on different road or driveway is on opposite side of GPS destination. So IT people need to look at this issue and fix it if possible. In small town its easy to drive and go back to original destination but in mega cities its too much traffic and drivers spent too many time to let go other vehicles before they go to original place. 💆🏼💆🏼.RammaherVersion: 4.422.10001

✓ Needs some improvementI’m a driver for the app. I’m constantly dealing with the app freezing on me. Which causes me to lose time on my deliveries and me having to restart my app. You need to reconfigure when a new order pops up. I don’t like when I’m literally about to turn onto a customers road and a new delivery pops up. It’s frustrating! I’ve also had issues where I’ll take a picture of an order that’s a leave at door order and I’ll hit the sun it button and walk away only to have my app mess up on me and lose the picture and my customer already start taking there order in. But then my customer will call in and say I never delivered there order. Totally unfair to me because it reflects bad on my record and this has happened 4 or 5 times to me so far. I’ve called in and spoke about it. But it’s still happening. Now I have to call in as soon as It happens so it doesn’t affect my record. And now we have to worry about an acceptance rate and cancellation rate in order to stay current on the app. The acceptance rate is a joke because here in NJ these orders I’m going to say atleast in the Burlington county area where I drive are crapy a good 75 to 80% of them are $2.50 to $5 orders and that barely puts gas in my car to do this let alone keep up on my car maintenance to do this. This is my main source of income right now. So you have to step up your game Uber. This is a main source of income for a lot of single parents..Jcapo87Version: 4.412.10000

✓ This app needs workI have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!.Bonkers !!Version: 4.213.10002

✓ Notification sound goes off automaticallySince you have update the latest version , the sound of the notifications goes off automatically.. I first noticed no noise from a ping. After the trip, I noticed no clicking noise when going on or off line. Closed the app, rebooted the phone, back to normal. 10 minutes later, same thing - no clicks going on or offline. Ok, completely deleted the app, reinstalled, good for about 10 minutes before no noise at all. Checked every setting on the phone, silent mode not on, volume turned all the way up. Have turned off Bluetooth and wifi. Still same . Spoke to other driver . They are facing same problem . Some guys called customer service they advised them to delate the app and download it again . But still same . Can you please help us with this . Most of the driver don’t bother to tell you and don’t know how to inform you. Hope we will get a solution from you ASAP . Thanx in advance..Ali_rayVersion: 4.241.10001

✓ Is walking deliveries workingI deliver for uber and so does my husband. We currently have to do bike mode but we walk it due to walking mode not working and it’s so hard to walk 4–6 Miles especially when we have our kids with us too. We first did Uber when we became homes less last year on June 2021 and it saved us. Now it’s like 2022 uber changed and it’s stop giving walking deliveries. Me and my husband together made $400 a day doing Uber walking and customers loved us. They saw we was a hard working family and now we barely work Uber anymore cause we can’t afford a car cause everything is too much rent, gas, car insurance. I’m currently pregnant where any second I could give birth and now he’s working his best doing bike mode walking and it’s hasn’t been easy. He does about 4 deliveries back to back and he comes home so exhausted. Uber needs to go back the way he was before and bring back walking cause a lot of people like us use to make money this way or better say earn our living this way. A lot of us liked it the way it was before. I was so much better. It’s not easy trying to find a job now these days so Uber was the best support systems now it’s failing on its loyal employees that deliver for them. We have called and spoken to couple of representatives but nothigg by has improved. Go Back to what you guys were..SweetBubblezVersion: 4.364.10002

✓ Uber pay driver too lowUber took 30% from driver fare, so drivers’ income mostly are depended by tips from customers. But lots of customers don’t pay tips even we deliver for 10km. So hourly pay for Uber eat driver is even lower than provincial minimum pay, the lowest hourly pay I got is only 7$ and highest is 15$ for doing Uber eat. If Uber eat app can change the tips system and took less percentage from drivers, it will be more fair. And Ubereat already took 30% from restaurants merchant side by every order, then took another 30% from Ubereat drivers, that’s way too greedy!!!.DjjggjjVersion: 4.260.10000

✓ Uber Driver App never WorkedI downloaded Uber driver app last week after been confirmed that my account is now active. It’s been 1 week and my account is still not working. I have been calling Uber everyday at least twice and they have been taking my complaint to technical staff who is sending me same message on repeat to send a screen shot of the issue. Till date the issue is still there and the so called Uber technical support team has not been able to resolve the issue. I think Uber is equating money on their technical team as the messages I have received can be sent by customer service because all they say is to close the app and reinstall it. I am very disappointed from the level of service they provide their drivers who are the one actually making money for the company. Good luck to everyone who decides to deal with them..Rokric2003Version: 4.297.10002

✓ Maps issueOlder version of uber maps had a massive problem. Every time when a driver going to pick up or drop off the customer, uber maps takes driver to the back lane not on the main street. Every time I have to figure out my self wether its a lane or street. Then the customer complains about why i am waiting in the back lane or back street, and thats where the driver rating starts to drop. I have been driving for 8 years now, and i am very good at driving, it feels so Humiliating when customer tells you that you shouldn’t be working because you don’t know how or from where to pick up Customer. Second problem is maps are not up to date, they take driver to not right street, no through roads, thru padestrian walking way and some times in one way street as well( which is highly dangerous) Because most of the time driver is depending on maps. I don’t know where uber has bought the maps from, but they very old and not up to date. There should be more tutorial videos for riders how to use uber aap, like how to add stops in one trip, how to update drop off add while on the trip, how to Share fare and how to do a pin drop Location pick up. 70% of the times customer don’t know how to any of that. Please update maps uber it would solve half problems from rider and customer..Amit lathwalVersion: 4.112.10002

✓ Minimum wage a dreamGet a job if you can do this as a last resort, society really will punch you in the gut when they are riding cheap and ask you for bottled water, which the pay 3 times the price in normal taxi but wouldn’t dare do the same. You earn $150 on average a day , less fuel, GST, car insurance, car maintenance no break pay , no public holiday rates as everyone in society gets and really what you are left in pocket is around $13-15 dollars an hour. All the strategy Uber tells you only works with 25% of Uber driver that do this 12 hours a day. On peak period everyone is out then you get hails to go to a pick up 12km out to deliver a customer on a journey for 7km which is only paid. You don’t get paid for the km you use fuel to get to the customer. So in action you actually in the losing side cause Uber take 30% of that and gives you nothing for the 12km you drove to get there which is running their service to begin with..DmurgisVersion: 4.202.10003

✓ Driver BewareI have been a driver for Uber for 4.5 years and am unable to drive because their name change protocol is more strict than Social Security Administration and BMV.. A simple marriage and a new license name change has rendered my account ineligible because Uber has rejected a Maine state license all because they want documentation that literally doesn’t exist and is impossible to provide. Uber doesn’t understand, or the “support agents” , don’t seem to understand that an old license with my former name is not a verified source of name change in my state or country. It’s almost laughable, if it wasn’t an actual source of income. Drivers need to realize they take a big risk depending on these gig apps to generate an income when they can lose access for relatively easy name changes throughout your natural life. After repeatedly calling and submitting everything from a marriage certificate, a social security administration letter, a new social security card and a new state issued license, I gave up trying to make anyone on their support team comprehend they had no idea what they were talking about because the company simply doesn’t accept state issued licenses as a valid source of identification. The background search would tell them exactly who I am but that can’t even get that far because they’re so confused by an old/expired state license with an old name. It’s enough to make your head spin. Don’t drive for this company, they’re a waste of time and energy..BWingNutVersion: 4.379.10002

✓ Location/GPSAll my driving preferences gone!!!!!! No one from customer support seems to help. Sending me templates again and again... Timer won’t start even after reaching at pick up point and don’t get paid for wait time after waiting for rider at pickup location!!! FAKE SURGE!!!!!!!! need to know the surge on the map. Application needs serious changes!!.Sahota0095Version: 4.273.10002

✓ Company, app,customer supportI can’t get online over 20 days now just for no any reason! My app is block and when I call to Uber support they said we don’t find anything wrong on your account and your account is active already and you are in order to get received trips but I can’t still get online !!! I have got family and I have to support them, I have got financing for car and house and many other bills to pay ! I loose over £300 a day and everyday from last 20 days a go and nobody from Uber support team or any other person from Uber help support doesn’t care about my problem! No one didn’t call me or send a message to me about this issue! I had explained to them every day from last 20 days a go about this bloody issue but My account still is on paused just for no any reason and they don’t tell me or explain to me what’s reason! Why my account is blocked or paused??! Why I can’t get online????!! Why nobody from Uber support dosnt care and They make fun of me ??? Why They bother me everyday??! there is no any law??? I swear to God I will complain and sue uber company as soon as possible.Amir nafariVersion: 4.323.10003

✓ Give us the option to rate restaurants backIt’s unfair that restaurant can rate driver but driver can’t rate restaurant that make them wait 20minutes or more or deny them the right to go to the bathroom..Nicp794Version: 4.426.10000

✓ App is good. Support is abysmalThe system crashed today and I lost half my pay and the delivery it crashed in the middle of didn’t count towards the promotion. I called customer service and spent 1.5 hours on the phone transferred between TWELVE people. Every person said this isn’t the right department we will send you here. This includes supervisors. I was transferred between 12 people and 5 departments before the issue magically resolved itself, much to support’s surprise. Also typically to my understanding new drivers are supposed to receive a new drive promotion. This never happened for me. A week into driving I call support and ask and he tells me it can take 10 days to show in my account. I’m on day 15. Since I was already with support for the above issue I asked about this too. I’ve now spent another hour being transferred between 6 more people, everyone saying oh yes I can help get this on your account and then they disappear and a new person picks up and makes me start over and now the 6th guy says I’m apparently one of the unlucky ones that just doesn’t receive the promotion. He had me on hold and was investigating and now I just got hung up on. So to summarize I’ve spent 2.5 hours on the phone and spoon to a total of 18 Uber driver support employees today and at no point did anyone ever have a single clue what was going on. Extremely frustrated and disappointed with the quality of support. And I’m exactly where I started. Horrible..LovingodinVersion: 4.433.10001

✓ Trip and fair money percentageUber by law can take 27% from every fair but uber taking 42 to 45% from every trip and. They don’t care about how many drivers on road or registered on uber there is no settled amount for uber drivers and this way no one is making fair amount of money.Inde9Version: 4.439.10003

✓ I dint get paid for the rideI dint get paid for my ride. My ride money was adjusted from 25 dollars to zero. This is not the way you treat drivers. I am sorry to say I was disappointed when this happen to me.Sh_dhVersion: 4.113.10001

✓ 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️The GPS is HORRIBLE my God. Had me deliver to a deserted desert 🤦🏼‍♀️ I’ve had to drive MAAAANY times through a neighborhood to another to a main St. To get where I need to be when I could have just made a left turn. They owe me so much gas I can’t even count. I also HATE that we have no idea where we are delivering to until we have picked up the food and hit pick up complete. It’s NOT FARE AT ALL. They know we can’t cancel once we have the food. Anyways, I’m glad I have the job but it’s so not ok. Just ridiculous. Extremely stressful with just those two. Oh! They have me picking up food all the time from places that closed like an hour ago or more. Come one Uber. Do better. Also, they are the WORST customer service I’ve ever dealt with in my life. I’m being serious. You get transferred six times no matter what. Seriously. Not five not seven SIX. I’ve counted. That’s how many times I e had to call them. I’ve had time to count. And each person says “I promise this is the right department “ EVERY ….. SINGLE ….. TIME. AND you tell them that the guy before promised and then they say “ well this time it is the right department “ but it’s NOT and never is. I swear on my dogs that I’m not overextending at all. I really hope they work on this stuff. It’s not just some small issue. I love ❤️ my customers though. I deliver a lot at the same times so they know me by now..SashaVersion: 4.429.10000

✓ UberIts not worth to drive uber, uber eats , uber just don’t care about drivers. GPS is getting worst, you can’t relay on uber gps.Gurjeet,,Version: 4.225.10001

✓ Navigation problem and paymentIf there is less than 1 star I will rate it The navigation is too noisy it shows too many times wrong way, closed way or no road at all. And when send the support the delay 15 - 20 minutes they send back $1.5 no more that. The support send annoying message and say: you have an option to choose another application. Another thing when you have 2 orders you can’t know the rate of each order as you are the work for nothing. Just because you have an order to that area just take another one with extra $1. Replay for developer response You asked me to try force close. I every time do that. is not work and I change my device to make the Uber app work but there is no hope to be that. For more information you put a link in your respond it shows that you try to solve the problem but the link is not work and it shows this message: “We’ve moved a lot of stuff over the years, and it must’ve been lost in the mix....” So please don’t make your self as an interest to my review and send an old link. However you asked me to reach the support team to resolve, do you think I didn’t make it?! :/ I already tried to reach the support team too many times, and every time I send a request they block my account. And I can’t get any orders requests for a 2 days or until they respond to my request with no solve the problem. :’( So please don’t ask me to contact the support team because my account now received orders requests. :’).BeHappy_SomoVersion: 4.252.10000

✓ Internal server errorI have been driving for Uber as delivery partner since 2019 in NZ. The app doesn’t collect any Momentum points for me and shows internal server error since it rolled out. Every time I contact help desk, they ask me to restart, reinstall, reset, etc. Have done it over 8 times including resetting my phone but still brings up an error. Don’t even know if they care to fix the concern and I lose out on my hard earned points. Every single person whom I spoke to has been earning points except me. Thought of sharing this concern, hopefully someone cares to solve my app issue..CklieshereVersion: 4.270.10001

✓ I losted account unfairly back in 2019I had been also as many said unfairly treated had positive 500plus feedbacak on deliverys in 2019 april losted my account even im profesionalntaxi driver with acrediation in Australia i tried dispute uber desciion they wont give chance and open again account inspike to fair work they even lodged for some court but you nothing was done i feel very disapointed and was discriminated as followed rules just back then i losted account and never had goten written even reason the community guidelines was followed and all but that was issue with inthink system deceided customer service were unpolite over phone and in hub as well now im doing other job taxi and as well security when i can also drive yello and zoom2u and no issues is secondary work driving car and registartion and fuel was never cheap never was covered i understood why people who work are nonhapoy i was in same shoes u can be best driver but u will lose accsess without even making fault is hard to do against unfair system what uber eats deliverys or uber drive has u cant win.Ikea collectorVersion: 4.438.10001

✓ Wasting time to work with UberWorking with Uber most of time is just wasting our time. We spend our time out of home to make a little money, but normally it even doesn’t cover your gas and mileage of our car. I don’t recommend Uber to everyone. Go and find other ways to make money and don’t waste your time with Uber..RG 27Version: 4.112.10002

✓ Being held hostage, waiting for a reservationThere Hass to be a better way, when excepting rides that have been reserved ahead of time. The app tends to hold the driver hostage for up to two hours the full hour before the ride request, and sometimes a whole hour before no rides or given even when you’re in a certain area, and that surge money doesn’t carryover to the ride request for the reservation. We should not be held hostage while waiting for a reservation. The app does not give you rides closer to your pick up as an example. I had a ride reservation that was two hours away from me. I had plenty of time to get there, but the app gave me a ride in the opposite direction, and then another ride nowhere closer to the request and because no one else was going up the mountain to get these people, they waited an hour and a half past their requested time because there were no other drivers. I live in a mountainous region and I missed reservation request because there’s no service in the mountains even though, if I had waited for the ride to be given to me, I would’ve been late so I needed to travel towards my pick up and still the ride was lost. The reservations are also a problem for the passenger. They do not like the drivers waiting 30 minutes outside their house because they have arrive so early this whole reservation situation needs to be worked on and made better in my opinion.Nick in COVersion: 4.428.10001

✓ Uber Agents Potentially Making Criminal Offenses Multiple Times1) When you accept an order, no customer address and trip earnings have been shown, the lack of details suffices to formulate an legitimate contract wherein when there is a problem, things will get seriously complicating. (According to parole evidence rule, no new details, in which case the customer address, can be added if the contract has not manifested them in written terms when it was signed/accepted.) 2) Customer service agents in Hong Kong such as Katherine, for many times, refused to act according to its company rule, if not resorting to the police. They procrastinated several months to give out the subsidy of HK$18.7, when the carriers waited outside restaurants for more than 10 minutes, only to reply properly after resorting legal actions. Besides the apps has cheated on carriers in cases when there are two orders from two restaurants, one of which is rejected due to oversized items, carriers earnings will be capped half of the remaining order they will have finished. And again, Uber representatives will only fix the bug when you resort to the police. Their agents are full of lies, making fraudulent statements, if not some copy and paste cliches..TTHK9217Version: 4.298.10001

✓ Terrible companyUber always cheats with delivery driver. 1. Now a days no boost in busy area but sometimes they give boost but very less and less time. 2. Asking for quest promotion but when quest time they are not giving enough order. In 4 hours they giving 8/9 orders! 3. For 2nd or 3rd quest they are not giving last order to complete quest, even if you have 10/15 minutes. As a result you miss another £5. 3. When no quest they sending order one after another. 4. When no boost available then you can’t even take rest. Guess why because they sending you 4/5 orders in an hour. 5. Their price is £2.62 or an order without boost. But you have to work hard to finish that order. Collection+ press buzzer and go upstairs. Doesn’t matter how big is the order, still £2.62. 6. If you take double order you will get £4+ in most of the order. Can you imagine two orders for £4+ but less than £5. 8. So many drivers they have still recruiting more. Even they gave access cab driver for working to Uber eat. 9. Also if you do 5 delivery with deliveroo, you will get tips 100% but for Uber 27 deliveries no tips which is doubtful. 7. I can write more but fed up with this company and writing about them. 8. Deliveroo or Stuarts are outstanding company comparatively Uber. I recommend sign up with Deliveroo and Stuart..Mr.sumonVersion: 4.280.10001

✓ Poor supportUber support has been the worst part so far in my short time as Uber driver. Completely unmotivated people who excel at either redirecting you to different department (I was redirected 17 times) or quoting policies by copying and pasting them. Just pray that you don’t have to get in touch with them..FscusVersion: 4.438.10001

✓ Wrong ratings, no help from uber support!I got an order that was already ready at shop for more then 20 minutes, though i explained the employee that i just got the order and its not my fault for being late pickup, he still gave me bad rating. Uber support staff can see that i was there in less then 5 mins for pickup, still declined to provide any assisstance. The app is designed on ratings, but all they could say was rating is not important. No help just copy paste replies by every support team. Worst support ever from all other food delivery companies in Market..TheMando7Version: 4.439.10003

✓ Uber driver in ArgentinaI really enjoy driving and using the app and find that it is easy to use. I love how you receive a client minutes before finishing one, it allows fluidity and constant work. I also love how I can place my home destination to receive trips in that dirección when I need to. I have 4 criticisms to the app. 1. The maps in Argentina need an urgent update. Some roads have changed direction especially in the Buenos Aires province, the government has built tunnels which the app does no recognise and it also directs you to make left turns from avenues which do no permit you to. I also think the the maps should indicate where the dangerous areas of the city and province are so that the driver can decide whether or not to risk themselves and take the trip or not. 2. On occasion the “complete the trip” button disappears and I need to exit the app and reopen it to do a manual reset. 3. I use an internet radio app to listen to music or news during the trips, depending on what the client likes, however the radio app disconnects every time I receive and accept a trip. Overall a great app, I would give it 5 with these fixes..PabEggyVersion: 4.225.10001

✓ Suspiciously not getting enough tripsI’ve been doing only Uber Eats since Mar/19 and the majority, not to say all, the trips are done during the weekends. However, I’ve noticed that since the beginning I haven’t got enough trips after 8pm (sometimes even after 7:40pm), even though I was (and I’m) always available during that period. Lately, I have been having problems receiving trips, meaning, not receiving them at all. I’ve checked with other mates driving in the same area and they’re all getting 6-12 trips from 6pm-9pm at least. I’ve reinstalled the app, restarted the iPhone multiple times. But nothing seem to be working fine. One of my friends has just signed up to Uber Eats and he’s getting way more trips that I am. I’m not sure if it’s a problem with me personally, which I think it’s quite impossible, or with the algorithm used by Uber. I’m only giving 3 stars because I enjoy the usability of the app. At least, when I do get trips it is really easy to navigate through the app as it has a good UX..RenLoucoVersion: 4.224.10002

✓ Loss of incomeCustomer support absolutely sucks! I haven’t seen a shop and pay order in almost a month now. Nobody can tell me why! I’m losing so much money not being able to do them. Absolutely ridiculous.Kiwi kindVersion: 4.439.10003

✓ Auto background checks are awful…I decided to get this app and sign up for uber just to find out after the strenuous process of finding my papers and documents was for nought. If their automatic background checker messes up or finds a “discrepancy” kiss your uber driving dreams goodbye and say hello to painful weeklong processes of trying to get in touch which their support team (which can take more than an hour if you even get the help you need). I got in touch with a support agent after 40 minutes of waiting and she said there was an issue with their auto background check and that she would have the internal team fix the issue and that I would get an email saying I'm ready to drive in a day or two. To my surprise instead of an email saying Im ready to go I got an email saying there was a discrepancy on their auto background check, checkr, website and that I would have to manually put in my info to the website. I did it after the strenuous process I’d been through to get here and to my surprise it said i would need to contact someone in checkr support to get my “discrepancies” sorted out. With no info on how to actually do such a thing on their website and the pain and suffering I had gone through up to this point I decided to throw in the towel. In conclusion this is the worst experience I’ve ever had applying to any job, so if you’re as lucky as I am with background check “discrepancies” I recommend moving on and considering a different company to work for..WellsCobraVersion: 4.330.10002

✓ Less trip paysThere is lack of pay to the drivers . Although if the pay is good per trips but why uber is charging this much tax which is 27% from the pay. If you guys will calculate then you will letknow that drivers are earning near about the minimum wages by giving all the overall taxes. Whereas the driver have to look for the maintenance for the car , has to pay his fuels cost and many other. It is my opinion as a member of uber drivers that please decrease from 27% or increase the trip wages. Thanks.SamndeepVersion: 4.203.10001

✓ FLAWED RATING SYSTEM!!Please change your rating system , if customers don’t rate it should be an automatic good rating …. Because really the only time customers rate is when they have a complaint please fix this.YourdrivertyVersion: 4.355.10000

✓ Uber Eats driverFirstly, i am working with uber from more than one year on full time but now it is such a worst time i am facing because you are doing partiality with car drivers . In starting we earned $250 per day easily then we drop down to $150 per day and now it is the worst time that make us impossible to earn even $100 in a day. You can check my account from last month ,how much i am earning in a day . First you prefer push biker then motorbikes and in last comes the turn of car drivers . When we call you usually you always told there are not much deliveries in the area but it is totally fake . I cross check from 3-4 bike riders in last week and they told me they are earning minimum $250 in a day and even push bikers are earning more than us and you can check our account. I am really disappointed and i cannot expect this type of partiality from uber..PjpjpjsinghVersion: 4.250.10002

✓ Zero stars for uber eatsI’ve been doing uber eats for 2 years in Sydney this is completely my personal opinion it might be different for yous 1. Uber eats has a massive market and hype in the customer this is why there are more orders but 2. One of the worst platform for a driver the pay is around 5- 6 Aud depending on the circumstances it doesn’t matter if it is too far 3. Cheating, fraud by notifying riders there is quest but this is the biggest scam uber makes 3. (A) there is no real quest he doesn’t want you to delivery for other platforms, you have to be hooked to uber eats Uber reduces the money you actually have to get and includes in the quest 3. (B) 60 deliveries for 140 $ this is one of its kind, but when start doing it your base pay and service charges will automatically reduced I don’t know why. The normal pay rate is 2$ per kilometre and service charge but you will miss something for every delivery. My suggestion is better switch to higher pay rate delivery platforms because the fuel prices are skyrocketing every day.NmmjjhjiVersion: 4.350.10000

✓ Horrible customers serviceI was attempting to sign up to be a driver. The app would not let me switch my city, I had to wait 15 minutes for chat support to do it for me. The chat guy had difficulty directly answering my questions and I had to ask the same thing multiple different ways to get proper answers. They switched my city, and I re-submitted all my forms. However, I kept getting emails and notifications saying that my documents were not approved and I needed to re-submit them. I did not have a positive experience with chat, so instead I called them this time. I was on hold, without speaking to anyone, for 25+ minutes before I was disconnected. I contacted Uber Support via Twitter DM and they responded saying they were “sorry” and to explain my situation so they could help me. Guess what? Been over an hour and no answer back still! They haven’t even seen the message. Gave up and waited another 10-15 minutes in the chat queue and got… the same exact guy from before. How that’s possible I don’t even know, but I think Uber support may need to consider hiring themselves more help. He says that my documents are fine and he doesn’t know why I’m still getting the notices. Hugely frustrating and disappointing, even if get all my documents approved I doubt that I will work for Uber. Seems like it will only be trouble if it’s this bad from the start. Wish that wasn’t the case though, it seemed like a great opportunity..Gucci nuggetVersion: 4.341.10002

✓ Things do need to changeListen the freedom to work anywhere, anytime is the thing I love. I can still, picking my times use Uber to fill in gaps between using other platforms. I don’t mutiapp I do it properly so can just manage. But Uber are now expecting you to accept a job 3/4 miles away and you have to guess where it’s going, which you can’t, so you can’t even make an informed decision on how much it’s worth to you. I’ve just stopped accepting anything jobs like that now as I experimented and yes I drove 4 miles to spend 20 mins waiting for a pizza, delivered the 0.6 miles away, got paid £2.62 and then got a thumbs down as the customer obviously thought he waited to long! Again we could write a list sooo long now it’s actually quite amusing, unless you rely on the income like some. I’m seeing from the other side now as well. I used to use UBerEats for ordering but I’m sick of waiting for the multiapping drivers (who I can’t really blame to be said as they can’t be making much) take sooo long to then deliver my cold food, so I use another platform to order now. I’m guessing Uber are still in the game but they are starting to look very poor all round so will at some point have to react. I’ve got my guess why their dragging their feet and I hope I’m correct but we will see. It would help if customers understood what we got paid they may tip then, but i doubt it..ShaykeaneVersion: 4.312.10002

✓ Customer service👎🏻👎🏻👎🏻👎🏻👎🏻Wish i can give - star for their customer service its more then one month i hv uplaoded traning certificate still not getting rides ... everytime i call everytime diffrent excuses 👎🏻👎🏻👎🏻👎🏻👎🏻.Ehna da jijaVersion: 4.439.10003

✓ Social service app.If you want to do social service and pay out of your pocket to deliver, this is the best platform. Uber eats offer drivers like $5 for 20 miles trip that takes around 40 minutes to get it delivered. You pay around $3 for gas for such trip and you make around $4 an hour!! Wow so tempting!!! Uber is now owned by a bastard..Taran_BenVersion: 4.446.10002

✓ Stupid Consecutive Trip bannerEvery time I reject a consecutive trip because it’s too far away to pickup, it pops a banner right at the bottom which covers the screen to perform any action. It appears there about 3 times and has to be wiped upwards to remove. Sometimes during the process you end up accepting another trip that you don’t want to accept as well because it is another trip 15-25 minutes away. As a result you have cancel it and the cancellation rate goes up. This banner should appear on top of screen instead to avoid this and stop annoying the drivers. Not to mention the recent changes in algorithms means drivers are getting a lot of trips too far away especially when the area they are in is already extremely busy. No destination visible to drivers and jobs thrown at them while they already have rider onboard leads to cancellation because once the driver has finished the current job and when he looks at the waybill it is not worth travelling the distance for that job and has no choice but to cancel it. Riders are frustrated due to cancellation which is Uber’s fault as the App doesn’t show the details before accepting the trip. This can be fixed by Uber and drivers should not be blamed for it. It will also improve customer experience and substantially reduce cancellation rate..LolDodiVersion: 4.353.10002

✓ Very stupid airport System.At waiting lot keep waiting for hours the job will be given to the person who just dropped a passenger. Not just that the system is faulty as u can tell people who are behind the que getting jobs first. So no point of coming to airport or u will end up wasting most of ur time. Uber needs to fix this before the top drivers stop coming to airport..BansalzVersion: 4.446.10002

✓ Drivers mean nothing to UberAfter I completed a delivery, the customer changed the tip. They put and a dislike on the app and didn’t tip anything. I called Uber support and explained the situation but no help. It’s not fair for drivers to be treated that way. At the end of the day I concluded that Uber is the worst platform out there..MorgmandemdVersion: 4.439.10003

✓ Worst company everI usually don’t leave any reviews on anything but this one I have to put it out here. I worked “in partnership “ as the want to call it with Uber UK for almost 3 years now. About 14 days ago my account was blocked following an investigation of some sort. Apart the fact that I knew nothing for days when I actually got an answer at my question of “Why?” I was told that a costumer or rider as they like to call it had complained that I was involved in an accident while having her in the car. That was true but the accident was not my fault and in any case nothing happened and no one got any injuries. I should mention that the costumer was late for a dentist appointment even when she jumped in the car. Anyway Uber followed the complaint and decided to close the “partnership “ because the costumer said I was not paying attention at that moment. My statement was in vain. No one listens. The point is I provided a good service for 3 years , I am a pretty high rated driver with lots of good reviews but it didn’t matter to them. Search for other jobs. For Uber we are just another number and a way for them to take over the market. We are more than disposable. “Thank you “ Uber.OprescuLucianVersion: 4.221.10001

✓ Drivers are the Minorities (please read before you sign up)Been driving with the app for 6 mouth’s and what I notice with the app is that the customer support isn’t the best when it comes to drivers and dealing with their issues. I experience rating glitches, being on hold for 1 hour just to get transferred around to the same department. The communication system with the emails is the worst line of communication between drivers and Uber. You explain a issue and they tell you the specialist will reach out to you (which can take 6 hours) so if you have issue dealing with your app good luck, Uber could careless who handles the situation. It’s a hassle dealing with a company that only looks to make there riders happy and not both sides. As a major company everyday is a problem using the Uber driver app, if it isn’t a glitch it’s problem with a rider lying and possible getting your account ban. Customer service tells you the same thing it’s like they don't do the actual investigation all they do is listen to rider and that’s enough evidence they need. I been waiting for 3 days to get a problem fixed so I can use my account again ( keep in mind Uber is my only job I have since the pandemic makes it hard to find work) I Pleated with the Uber customer service agents and they don’t care to fully handle the situation. Uber started off good but ended bad I'm trying my best to get my uber back but uber showing they can care less to help me..UBER DOESNT CAREVersion: 4.324.10000

✓ Disappointed and frustratedEverything was going well. In July, I changed my mobile phone and installed driver app on that. I signed in and tried to go online. The app asked for selfie and so did I took selfie. The next thing is my account was deactivated permanently. I tried so hard to contact support team but no luck. Trying to contact again and again for about a week with hope they resolve it. I was so tired that I stopped trying more. Now, week before this day I tried to sign in again. The support team suggest to sign up with different email. So, I did it and upload all documents. After doing everything when I pressed go online app said to contact support team. Two days back I receive an email that your account can’t be activated. Today, I decided I should write a review here to help other people to be aware to dark side of uber. I has been so frustrating experience driving with uber..Er.vishavVersion: 4.276.10002

✓ For current drivers and new be careful with UberDon’t get yourself in debt to finance a car for working for Uber then find out that it is not worth it as it is all lies. Why I am saying be careful: 1. Uber is recruiting driver everyday you will end up working made hours to make any money not even enough to pay for your car finances 2. Uber claims that you are the boss of your self this the biggest lie, uber can fire you at any time without warning , in the last month I know two drivers Uber terminate there contracts (first driver the rider claimed that the driver was rude and the trip wasn’t as expected Uber canceled the driver contract without even making sure if the rider claim is real or made up so uber can give the rider free ride. The second driver the rider damaged his car back door as she was very angry instead of Uber take action against the rider NO they decided to cancel his contract as Uber believed the rider story over his ,even he has a camera fitted in his car to prove his story ) And many of these story’s. So for any one want to work for Uber don’t believe what Uber is selling you make sure to know what Uber hides from you before getting yourself in a deep whole and Uber will never be there for you..The uber lieVersion: 4.200.10003

✓ App freezes constantly and must be restarted.Constantly the app freezes and I must restart. After a recent update the navigation is touting unnecessarily long trips even when the destination is to a location that’s on the same street it sends you to make 3 extra turns that just make you circle around for no reason. Lastly constantly while I’m either texting my customers or even support a new trip will pop up as I’m on the middle of writing and because of it being set up so when a new offer appears if you tap anywhere on the screen you’ll accept a trip without intending to, without being able to see what the trip was offering as pay or destination and then you have to cancel and that is also held against you if you cancel too many trips. Besides then having to go back into whatever part of the app you were using and rewrite the message entirely. I suspect that might even be intentional so that you accept a trip nobody wants to take. The way that is set up when you receive a new offer and it making you accept it because you were I. The middle of writing something is incredibly frustrating and it should be changed so that there’s an on screen button that has to be pressed or slided to accept a new trip instead of just touching your phone screen anywhere because it’s also occurs that I have my phone in my pocket while I’m walking to leave the order and it makes me accept a trip..JcgnzlezVersion: 4.301.10002

✓ Can’t zoom in on map.You can’t check where the order is going. When they offer you an order they give you a very zoomed out map and no way of knowing if it’s going to a sketchy apartment complex, or if your going way out of a hotspot. And when you do end up accepting the order they swiftly do a 180 flip and zoom in on your arrow so you can’t even check where it’s at when your able to interact with the map because you have zero clue where it was in the first place. Very tricky and untrustworthy app. Edit: also they give you like 5 seconds to accept the order so if your driving and get an order sent to your phone good luck figuring out if it’s worth taking. Edit 2: they added this thing called the “trip radar” which makes it to where you have to accept the order really quickly otherwise another driver will take it. They added this for the sole purpose or making the driver accept the order as quickly and impulsively as possible. Just remember, they’re not on your side trying to help you make extra money. They’re trying to pay you the least possible and make you work like a slave. Edit 3: I swear take off the trip radar. Even if you go to accept an order from the trip radar most of the time it will say another driver matched this delivery even if you accept it before. The trip radar is nothing but a complete garbage addition to the app, and it only shows how greedy Uber is and how little they care about drivers..Alligator42908Version: 4.396.10000

✓ THIEVESInstead of promoting more ways to rip off your current drivers and adding more drivers why not pay drivers a reasonable amount..... Disgusting company.Move_bitchVersion: 4.414.10000

✓ An app that needs glitches fixing!The opportunity of making money part time or full time is brilliant with what sounds like an app that has the tools you need! You receive notification, accept it, the app takes you to the pick up restaurant or takeaway and then once you pick up then it shows you the way to the drop off point! Sounds perfect? Yeah, with a couple of drawbacks. Firstly, the app freezes, just closes, goes offline or you can’t hear the notification! And if you leave feedback you hear nothing at all. I’ve been delivering with Uber delivery for 3 weeks now. I’ve done 41 deliveries in 21 days, not taken a day off, being online for an average of 9 hours a days. There are so many glitches in the app it’s frustrating! Unless Uber fixes these bugs a lot of drivers are going to miss out and income is bad. But if there was at least 25 drop offs a day it would be worth it. Having an average 2 or 3 deliveries doesn’t even pay for the petrol let alone the high insurance! NOTE TO APP DEVELOPERS :::::::::::::::::::::::::::::::::::::::::::::::: Stop asking people to email or go to online help to report these problems. You already know what bugs are in the app. Fix the bloody notification. Fix the bloody app freezing Fix the bloody app from going offline Fix the bloody app from closing And then users would appreciate what the app offers and was supposed to do from the start!.EjaySamVersion: 4.251.10003

✓ Trip preference not showingTip preference option is not showing up in app. Tried calling Uber support but no luck to get it fixed. Needs to be fixed asap. There are times when we feel like doing only uber eats delivery, but as trip preference option is not showing up. It makes up either decline the trip requests and get low on ur acceptance rate or have to do both delivery and uberX. Please fix up this issue asap. Will review star rating after fix up ☺️ thanks.Angrej.asuVersion: 4.108.10001

✓ Needs workI’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows. 1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like. 2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion. I’m sure there are other points that could be made but these are ones that are really bothersome for me..SulioVersion: 4.313.10002

✓ InconsistentI’ve noticed inconsistent opening and closing the app out. Also across the board it’s not the same in Diffrenet areas. For example Tulsa airport (in Oklahoma)waiting area is not the same as XNA airport in Northwest Arkansas. The Tulsa waiting lot in Tulsa is way more convient and up to date. It shows a weekly view of flights arriving in the area and the best times to try to earn by wait times. You could plan your whole week out using the Uber app if your a serious driver! I noticed that last week how behind times the XNA wait lot is compared to bigger cities. I feel like the drivers in this area should be able to experience that side of the app because there is very many serious driving in the XNA are. It’s also Bicyvle capitol of the world that sponsor big name gravel bike riders alongside RedBull. The airport is also undergoing big construction projects making our airport more efficient and to grow with other airlines. We have the University of Arkansa 15 miles from the Rogers Bentonville area that provides good income on the weekends along with flights flying to over 20 prime locations in the nation. We have big SEC sports right in these mountains that we drive for along with elite Wal-Mart and Tyson executives that fly right into this area. It helps supplement incomes being able to drive for Uber and if I could make a better career out of it I would seriously consider. Maybe someone reads this and gets back with me on the “XNA update”.C_Jenk007Version: 4.446.10002

✓ Uber cheats on driversI heard many times from drivers that they do not have trust on Uber and recently I was told from a few drivers that uber cheats on them. I wanted to share this info with you guys. 1) A driver said uber gives more jobs to new drivers and he said to me he has also proof screen shot of mobile that his income does not match with number of hours he works if you compare with same days and hours with new drivers. 2) uber cheats on estimation pick up time. This is very interesting to hear. When ever uber sends a job to driver for example 6 minutes away from rider, when you see the route through google map of waze it becomes 12-15 minutes some how in actual time. So driver has to drive more to catch the rider. Basically if uber shows the right time for picking up the rider, driver may reject the job and will not accept. This is cheeky way to deal with rider and driver. Even if driver notices the wrong picking up time and if driver cancels the job it will effect cancellation rate and in one month time driver may get suspended by uber for many cancellations rate. I hope you gets the trick. 3) uber doesn't have operator to answer the emails. Basically they have robot and computer itself picks key words from people and drivers emails and match them and sends the email. A driver showed me his emails exchange with uber and proved to me the fact. 4) there are many issues with uber and uber cheats on drivers at any possible way........Mohammad shahrazadVersion: 4.350.10000

✓ Absolutely horrendous and ineffective driver rating system.I have been working for Uber Eats since September and over the past two weeks I’ve been receiving utterly false reports against myself and I’ve spoken to Uber about it and if there’s anything I can do, however, as expected they don’t seem to be bothered by it one bit. I have been putting in as much effort as possible into this job and I’ve always been on point with both the merchants and the customers. Customers end up making false reports against you just to get a refund because they’re too petty to actually pay for their food. This has been bugging me for the past few days because nearly every day I get a false report and my ratings keep going down for no legitimate reason at all. Uber doesn’t seem to care about their drivers and doesn’t value their opinion. Instead of trying to find a solution to the issue, they’d rather send you an automated reply and get it over with..Enis200012000Version: 4.273.10002

✓ Feedback for thoughtTo whom it may concern, Please can you disable the coding/action which is triggered when a driver hasn’t accepted any deliveries in a while. This is particularly a reoccurrence when a driver is 0.5 miles away from a customer’s location. In the midst of trying to use the navigation facility, especially when near the customers location, this can be a massive distraction when fiddling with the app so that we can make sure ‘not to miss the turn’ because the location of the customer disappears very briefly. The next frustration comes with a follow up to the previous statement. As soon as we have declined 3 deliveries whilst delivering the current job and once the current job has been completed, I find myself not receiving anymore orders because the app identifies me declining the jobs as if I don’t want them, and as a result automatically logs me off, when in actual fact I just don’t want to be disturbed/distracted from delivering my current job. It also ruins the customer experience, as the smoothness of the drop off is impacted. So you need to disable this coding ASAP because it can cause drivers to lose out on money because of a grey area that hasn’t been taken into account by the software development team..OG MIJVersion: 4.439.10003

✓ Poor CommunicationI had a friend who registered with Uber eat and he is a driver. He convinced me to join Uber it’s and I registered, uploaded all the required documents, all the documents were accepted and I was waiting for my account to be activated only to see a message on the app asking me to contact support for my account to be activated. To my surprise, there is no realistic way to contact support. I tried calling some numbers I found online and they acknowledged that they are support but not support for driver and I was directed to the help section on the app. After hours of reading different FAQs, I eventually found a form to fill and sent a message and it 48 hours now and there has been no response from support. I have read comments on this app and see that a lot of people are clamouring for a live support center. . . Please create one so we can have someone to talk to about our concerns. . ..Omat4luvVersion: 4.262.10000

✓ Can you improve the app???As a driver app user,this app has a lot of problems.1:Navigation often gives the wrong route.2:If driver receive a delivery with two trips,the customers don’t know it,they don’t understand the driver have picked up their order but don’t delivery it right now,misunderstands between customers and drivers.3:The most irritating problem is the evaluation system,the customer may give an negative comment with no reason!So the driver can’t know about what did they do wrong! What is the role of the evaluation system? I think the goal should be to improve the quality of service,but if a negative comment without an specific reason,how the driver know about the problem of their service?And how do they improve the service quality?.DisappointmentdisappointmentVersion: 4.309.10001

✓ Driving waiting to restaurant for more than half an hour without getting paidI did drive numerous times for ubereats going to restaurant for miles then wait for approximately 40 minutes, after waiting for that long I called customer service to help cancel instead of waiting for an hour and Uber would said they would not pay me because I got too many similar compensations , basically I put wear and tears plus gas in my car driving to a restaurant and did wait for almost an hour and uber want to keep the money for themselves which means Uber does not care about the fact that drivers use gas when going to restaurant that is 5 or 8 miles away our car will need maintenance after a week or two but uber does not care about how long we wait in restaurant since they will said you got too many similar compensations. The food normally must be ready when we arrive , our job is to pick up and drop off but when we wait for 40 minutes and not getting paid because Uber said the system said I got so many compensations and they will end a message to the account department and the something happens over a year, I think new driver need to know about it .I feel like uber thing it’s driver fault if the food is not ready or if restaurant is closed or if food is taken an hour to be ready. One day I did wait for 54 minutes and I got paid 3 dollars and it’s been like that but most of them times they don’t pay so you waste your time waiting and driving to restaurant.NpecpsVersion: 4.417.10001

✓ Don’t even thinking to work for this companyHi uber i just want to quit driving with you . But before that i let you know that your policies and your way of treating the drivers are very much my concern to quit uber . In South Australia your prices to customers are cheap but driving in South Australia are very expensive. Our registered fees i paid 600 more for a year compare to normal registration . 8 years of car age other states minimum 10 years , Fuel expensive , your jobs are cheap . Your commission are 27.5 % way to much . No surge on jobs any more . No thank you for your business . I think you should compare uber drivers pay rate to melbourne sydney drivers pay rate . And consider all the things like registration, and other costs aswell . Government and you charge alot if we stick with you . So sorry . I quit and I believe all drivers should think to quit driving uber in future . Your policies are not for drivers your policies are for yourself only . Good bye and best of luck who stick to driving uber in South Australia..Farshad 222Version: 4.404.10000

✓ Better updates with the app, not the driving itselfDriving with Uber has changed over the years and sometimes not for the best. We still have riders that use fake names, we do not know if the rider is a Sex Offender or have criminal records. We carry passengers in our car, that can even be mentally unstable, might carry guns and that put us in jeopardy. Plus, still continue to have trips requests where we need to drive more miles to pickup than the miles we get paid for that ride. We are still forced to use the Tollway roads, we get charged a price and you pay us back even less. We have riders that smell like Weed/marihuana and we can’t choose a proper option when we rate them to let you know that rider is a problem for us drivers. It leaves our car stinky and other riders might think we are high as skyscrapers giving us a lower rating due yo lack of support of your behalf. So… we are the ones affected in all your decisions, but we have a very little to say. Our voice isn’t heard enough or when it is, is after months having the same issue. Because of all of those issues, I might close my account with Uber after 4.5 years. I have given enough time to improve your app, rules, and prices and so far the only you have done is cover your own bank account while for us drivers there is always less money, more miles, more hours and, more expenses. That’s enough! Thank you.PerdondonramonVersion: 4.353.10002

✓ Aweful geo fencing with destination settingI drive into the city from Melbourne’s South East suburb and put my destination on Collins S but on many occasions was sent to the Melbourne airport. It’s ridiculous when you can pin point a passenger within metres but when it comes to the driver, that pin point accuracy goes out the window. I’ve emailed and spoke with you support team on a few occasions and they advise that they are trying to help me make more money. If I wanted to go way further than the city, what’s the point of having a destination filter/setting? A few minutes either way , I understand but when it takes nearly half an hour to get back to where I want to go it not acceptable. And if I cancel the ride, you; Uber will punish me for cancelling a ride. And the other one is “I”lol pass you comment onto our development team” this would have been sorted way before but Uber blatantly disregard this for the driver. Lift you game Uber!!!! And fix it now!!!!.Melb2020#¥€£Version: 4.241.10001

✓ Uber Driver App Broken and PayBeing an Uber eats delivery partner has been a great experience in terms of work but the Uber driver app is very much broken. It make things hard to deliver a great experience to the customer. A few examples; when I send a message to customer I can get about 4 words in until the message box disappears (even when parked) you need to stay almost stone still to send a sentence. (I get this is a safety feature to avoid typing while driving) but maybe adjust movement until the message box disappears? Along side those issues. When a customer sends you a message, The message will pop up vigorously 6-8 times and the way to stop it is to click on it. Makes things hard when you delivery food and are required to take a photo and in my experience blocking the map and have made me make a wrong turn. I’ve also experienced massive delay on viewing earnings after a trip and seeing past trips. Pay is very much hit and miss. Personally it has affected me massively as I’m only available to do delivery’s at night. And relied on longer trips to pay for my waiting for a job time, fuel, and general running costs. I’m giving a 3 star as everything else is great. Just the app and pay needs to be adjusted..Bran2501Version: 4.266.10002

✓ ReviewUber charges high percent of commission, which is not worth it to drive, but once I find another job I ll quite driving. Some uber drivers have luxury car like Audi and BMW ,uber should give them fuel bonus bcz of heavy engine..Sumesh123Version: 3.175.10012

✓ GarbageThey don’t show where you’re rider is going or how much you gonna earn , you can find yourself in the middle of no where for worthless earning.SOF1555Version: 4.439.10003

✓ Problems are too many to count!!Problems are a ton! So frustrating! I came to the conclusion that they just can’t fix them and I completely gave up! Frustrated of sending hundreds of feedbacks and absolute zero improvement! It actually gets worse with every update!! I don’t know which one to bring up here, from all the bugs and freezes all the way to the slowness of the app using the latest iphone model and software and they would always blame your phone and connection!! It will ask you to take a picture of yourself when cruising 70 miles on the highway! It will freeze up and you won’t receive no trips and when you sign out and try to sign back in it will ask you to take a picture and you realize that was the bug blocking you from the requests with no notification! The upper menue would disappear and you would need to close and reopen the app 100 times a day to make a temporary fix! Sometimes It will take minutes to automatically sign you out after declining 3 trips in a row and you would wonder why you’re not receiving any request! As I said problems are countless!!! Never ending problems! And I’ve been witnessing this downhill since 2018! Good old days when the app was so smooth and functional! I know this review won’t do anything but i just had to get it out! So frustrated but apparently this is how it is and you either quit this job or deal with it! That’s the kind of mentality the Uber management has!.5777619Version: 4.409.10000

✓ Extremely Poor SupportThe apps safety features for drivers are extremely lax, I was physically assaulted by a customer a police report filed and the customer complained causing Uber to blame me when I was physically assaulted. Any document support is also useless, the contact number doesn’t deal with anyone who provides support for it, none of the approvals team are genuinely trained in what is a legal government document at least for my region (Australia). Make sure you never have to provide a temporary government document to them, they will flounder and promise it’s being escalated and say you will receive call backs all which will never come and never be resolved. Was promised 24 hours has taken over a week still unresolved. Have been refused to be put through to feedback lines after calls to avoid negative feedback reports and email or through app tickets ignored for days and months in case of my physical assault case..Andrew NevinVersion: 4.403.10000

✓ Getting worseWhen I first started I really enjoyed this. It was a great way to make a little extra cash on the side and involved very little stress for the driver. Lately I’ve been nothing but disappointed with this app. This app consistently promotes AWFUL orders. $3 for 9 miles, $2 for 7 miles, $4 for 12 miles. I understand that this is due to the customer not tipping, but to tank my acceptance rating by declining these offers is ridiculous. Don’t get me started on the Trip Radar. It’s the most useless feature on the app-offering worse than bar none. I’ve recently had several experiences where I, the driver, had to take the fault for restaurants mess ups, and customer greed. I find it ridiculous that the customer can change their tip after the order has been completed. I recently drove 14.4 miles to a hotel and hand delivered the order to their room. I was met with confusion about the PIN number system(which deserved a rant on it own) and received no tip and my first ever poor rating after over 250 deliveries. It is infuriating that the customer is easily able to avoid a tip by simply leaving a bull**** review. This happened to me once more when I had to wait in a drive thru for 30 minutes and received no tip because the customer thought it took too long. Due to all these reasons and more I will be vastly lowering my driving on this app, most likely only going on occasional weekends. Really upsetting what’s happened to this app..TurtleDiabetesVersion: 4.402.10000

✓ Customer tipping out of handSome customers they reduce the tip after delivery, this option should be removed, some of them remove it the tip cuz of your race or religion and I think some of them just to trick the driver when the delivery driver thought he/she will be payed that amount for that long kilometres but instead after 1 hour the tip 50% or sometimes 90% off , and this not fair.Jayham25Version: 4.439.10003

✓ MehStop letting people not put a full address, tired of turning up to streets with nothing but a postcode to find out I’m still 2 minutes away Yet you only pay to the postcode, thus wasting my time and earnings Also for people in apartments to come meet you at the entrance. Trying to find some of the places is hard enough let alone customer just buzzing you in and expecting you to climb 10 floors Wouldn’t be bad if they tipped! But they never do Other than that the navigation system is terrible. Takes you to wrong street and wr no buildings all the time. Again costing you time and money. Spend more time trying to get to the right place than you do actually delivering Really needs sorted. Oh and what the other guy up top said is true I’ve sat waiting outside a macdonalds for over and hour to watching other riders pull up and walk in for orders. A bit more public visibility of the actual process would be great as in a hour earning £0 is down right awful and even more gut renching when you clearly seen the same guy do 2 pickups in a hour above you even though you was there the hole time Also, stop putting high promotion prices on in areas to entice us then give us no business! And also why do you give me a macdonalds in a 1.1 area to deliver into a 1.4 area when the 1.4 restraunt is closer! Feels like your scamming me.Darlow1989Version: 3.175.10012

✓ Poor customer supportNill support. Their customer service staff have no idea what so ever to guide. They even confuse more. I went out and waited two hours for trips. Tried several times to chat with customer support but all in vain. Not even the call support is of any use..NavjotmatwaniVersion: 4.352.10002

✓ Uber eats driverI recently started working and i love what i was doing with uber i would make all my delivery on time in order to keep the customer happy....i had some issue with some order and I reported uber with the situation...is a rough time do to covid 19 and most of the restaurants would tell to cancel the order because they had run out of item...i did my best to contact the customer and sometimes I didn’t get a response from them....i called uber support and most of the time i wouldn't get a response... even dough i make sure i delivers all my delivery uber decided to deactivate my account because they said i had incomplete delivery....there customer out here that would complain even dough they get their food deliver.... some customer use trick and say they didn't get their food in order to get their money back and just eat for free....is not our fault there some cruel people out here that would do harm to you just for fun...i feel bad and disappointed because i lose my way to provide money for my family...i Am pretty sure i was doing the best too keep my job and my earnings but uber decided too deactivate my account permanently ......i didn't agree with this decision because I followed all the guidelines and i was blame at no fault.... i did more than 100 delivery in 4 days and my rating was 92% but all this didn’t matter to uber specialized team.....all i hope is this issue to be best review and i would love too work for uber once again......M gonzalez 84Version: 4.248.10001

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