Equilab: Horse Riding App Negative Reviews

Equilab: Horse Riding App App Complaints & User Negative Comments 2024

Equilab: Horse Riding App app received 47 complaints, negative comments and reviews by users. Have you ever had a bad experience using Equilab: Horse Riding App? Can you share your negative thoughts about equilab: horse riding app?

Equilab: Horse Riding App for Negative User Reviews

✓ Pretty good, but some features need improvementI’ve been using the free version of this app for about 6 weeks. I have 2 horses and ride them every day (except on their days off of course). I love the GPS tracker and also that you can have multiple horses and disciplines to track. I do a lot of trail riding and fox hunting and like to see how far we went. My biggest issue with the app is that it doesn’t “remind” you if you forget to finish the ride when you get off, so quite frequently I’ve already untacked and been to the wash stall before I remember we aren’t riding anymore. I really wish it would recognize that there is no action and pop up a notification to ask “are you still riding?” Also, one thing I’ve noticed is that it really doesn’t always get the gaits right, for instance, I did 30 minutes of trot and canter sets on my Foxhunter yesterday and it says I walked for 20 minutes and only galloped for less than 2 minutes. I didn’t forget to end the ride, and I only walked for about 10 minutes total, so I know it wasn’t calculating walking while I was untacking. Finally, and others have mentioned this too, there aren’t enough options within the discipline. I’m a foxhunter and there’s no choice for that which is a pretty popular discipline and really what I downloaded it for. I want to upgrade to the paid version, but I would want some improvements first..TallyhoeventerVersion: 4.2.53

✓ Wish it was like it wasI got this app a few years ago when I was riding in lessons a few times a week, and it has never been very accurate with the speed, but I was okay with that since I was just mostly walking and trotting, I deleted my app last year for the time I wasn’t riding and I redownloaded it this summer since I got a horse and I used another app to compare it, and the other app said I got to 16mph as max for that ride and this app said I got a max of 2.67mph, so the speed is very unreliable, and inaccurate. And now you have to pay for premium to add more than one horse…. I would suggest getting another app.DOG!!!!!!!!!!!!!🐶Version: 5.230729.4702

✓ Overall goodI would say that it does a generally good job at tracking the route of my rides. Like the gps part it pretty good. I’m not sure that it’s the most accurate when tracking gates. If I have it in my thigh pocket while riding it does a decent job both in like a hoodie or jacket pocket it’s not as accurate. I wish that they would somehow get more accurate reading for driving horses. Like when I go to choose my horses discipline I can choose driving but when I go to start a ride I don’t have any options for driving training. Also it doesn’t read nearly as accurate for gaits while driving. I always drive for about 30 mins and over half at trot but it reads about a minute of trot. Also, I’m driving draft show horses so it’s not like the strides are short or smooth, it’s pretty big accentuated movements and it still doesn’t read. I’m not sure if it’s just the way it’s been built to read the gaits for riding but I have it in the same pocket and have terrible gait readings..BellaHooperVersion: 5.210523.0

✓ Ok but distances are wrongThe gait and turn tracking is amazing. So if the transitions but the fact the gps tracker is out by at least a mile each ride sometimes a lot more is frustrating and mean most results will be incorrect. Tried contacting them about this but have no response. Now track distances by more reliable means..IgglepoporiginalVersion: 4.2.75

✓ Great when workingRecords my rides fine but when I go into the app to look at them nothing shows. Seems to be very temperamental. Have tried uninstalling, re downloading, wifi, data etc and seems to be app related..TalulahDaisyVersion: 5.230104.4404

✓ Good app but very clunkyI use this app daily, but it does fail often. I start it through my Apple Watch and it will regularly freeze. I update it, delete it and restart it, and still have intermittent issues. If this didn’t happen so often I would give it 4 or 5 stars but unfortunately because it isn’t reliable I’m not willing to give it more. It’s new thing is saying it has GPS connection issues, when my routes haven’t changed and neither has my network..Sascha24Version: 5.231005.4803

✓ Overall pretty good appThe design and concept are great, for a free app it sure gives you a lot of information. One of the main reasons for getting this app though was because it says it works with my Apple Watch (cellular+gps) but it doesn’t and that’s the biggest downfall. I hate riding with my phone on me and if I try to track my ride through the watch it acts more of a stop watch, no tracking what so ever. When speaking with the tech support they confirmed that it won’t work off the watch....not sure why they advertise that it does. Overall, fine app if you ride with your phone on you..UsnameeVersion: 4.2.94

✓ Great tracker not so great plannerI generally really like this app, the tracking and safety features are excellent and I love the analysis. What really annoys me as a premium customer is the lack of a custom repeat function in the calendar. I can’t preplan and schedule farrier, worming etc as there are only very limited options. Please add this in! It would be just about perfect then.Princess PlunderVersion: 5.220610.3976

✓ Glitch on Apple WatchWhenever I open the app on my Apple Watch, it shows the icon of a cloud & an arrow. It typically means I have to log into the app in my phone & finish the entry which is fine. However, I don’t have any rides that haven’t been completely logged & it drives me nuts. Other than that, the app is good but it would be nice to see hear an audible notification after 5 minutes of no movement/activity as I don’t always look at my phone or watch after riding for a bit. Then it logs time where I’m untacking & includes it as part of the ride..TurtleLlamaVersion: 4.2.71

✓ Tracker AnaccurateWhenever I ride it tells me I canter for all the lesson and I do absolutely 0 walk and 0 trot which really bugs me because I love the idea of the app but the tracker just doesn’t work.MyhorseandmeVersion: 5.210120.0

✓ EquilabAudio stats very frustrating as they keep repeating without finishing the sentence. Sometimes takes up to 20 x to finish a sentence. Support had been slow. Otherwise safety tracking and posture coach work well..Summersea egoVersion: 5.230408.4525

✓ Used to be great. Too buggy to be useful any moreI do not know what they updated a couple of weeks ago, but I haven’t been able to get a successful tracking in almost a month. I’ve been using this app for over two years, and really had any issues at all. Now it constantly loses connection between my watch and phone, even when I’m only using the phone to start and end the tracking. Basically gathers almost no data anymore and is useless. I don’t even know why that would happen when I’m only using the phone but there you are. It’s broken. I hope they fix it, but I suspect they want me to pay for a full version before they’ll believe any complaint. No chance of that for sure..Catspaw77Version: 5.220119.3731

✓ Doesn’t track rides properlyEquilab doesn’t work in my opinion. I just went on a ride for 1hr45 and manually times the trot, walk and canter, as I’ve not been happy with Equilab’s data, and low and behold I was right. The app isn’t properly calculating canter and Trot. On my last ride it said I did 1hr20 of walk and 20 mins of trot and 5 mins of canter which is utter rubbish. It was more like 30 mins of canter, 45 mins of trot! I have my phone in my breeches to track properly. So the app doesn’t work and is not worth signing up to. Really disappointed.DhwfnfegemVersion: 5.210606.0

✓ Something to Consider.This app is great... if you ride a certain kind of horse. I have been searching for an app that can keep track of my rides for awhile now, and I absolutely love it. But there's a big issue that I have with it. I ride a western pleasure horse. His gaits are not very exaggerated unless I ask him for something more extended. I guess the app can't tell the difference between his gaits or something because of it. I would be SO thrilled if you guys could make it so that it would pick up his gaits. I would just delete the app but everything else about it is so good that I can't bring myself to do so. So in conclusion, PLEASE make it so that it is more reliable. It would mean the world to me, and a lot of other riders as well. ~ Me.Jhgfxvh ffffggvvvvbhczVersion: 4.2.32

✓ EhSo I love love love this app because it helps me keep track with what I’ve done with horses in a lesson or ride, but for whatever weird reason it can’t seem to sense the halflinger that I ride’s canter unless we canter for over a minute which I don’t normally do because he likes to go slow and we’re working on building up his stamina. I have previous rides where it was able to sense his canter in small bursts, but I don’t know if it’s an update or what but it can’t seem to now. Also I would like the strides, steps, and other info from a ride back to look at other than that this app is good and I’d recommend it for any equestrian..Abbi L.Version: 4.2.21

✓ Doesn’t work properlyI think the idea of this app is fantastic. But some things just don’t add up. 14mph trot on a 12.2 pony... but only 12mph canter :/ just some little bits that need tweaking. I trot around the whole woods and it was tells me it was all in walk! 🤔 same as lunging. A 20 min lunge session all in walk? At like 6 mph. Surely that should class as a trot 🤔not sure how the app works to calculate but surely speed should be something to do with it 🤔🤷‍♀️ also says 24 mins lunge. But only accounts for 11 mins of walk. So what was we doing that other 13 mins 🤔.Bessierocks18Version: 2.0.3

✓ Can’t upload horse and can’t submit a help ticketI have never had premium or a free trial and have always had 5 horses in my register. Today I was unable to add my current horse to my ride even though I was able to use her yesterday: I have since deleted 2 of my horses and I am still unable to add her without upgrading to premium Why has this now only just become an issue? I have had to leave this as a review because I am not allowed to submit a help ticket either.MegglsVersion: 5.231214.4957

✓ App crashesThis app has crashed on me twice - page goes blank so you can’t end a ride. I rode this morning and the app is still running - I can’t stop it so apparently I have been out for over 6 hours now!! I’ve even started another ride, ended and deleted that but this morning’s is still tracking away! So much for hitting my August targets😕This also happened to my friend so she deleted it and now uses Horse Riding Tracker which I am about to do..T3ddingtonVersion: 5.230729.4702

✓ Not very goodUsed to love this app but now every time I use it, it glitches saying I have to end the ride because there was a issue then when I end it will start again however it won’t show the walk trot and canter and won’t even let me turn it off. So annoying..M4757Version: 5.221231.4399

✓ The tracking isn’t workingI really like this app but the tracking isn’t working and it’s very irritating because the hole point of it is to track your ride and show you where you went and it’s not doing that.HorsyyggirlVersion: 4.2.94

✓ Black Friday ScamI have been using the free version of this app for a few months now and loved it. I was so excited when they advertised the premium version for 50% off. I jumped on it and ordered the 12 month subscription that should have been $40. Imagine my surprise when my card gets charged a few days later for $80. I emailed the developer and Adam essentially said there’s nothing they can do to correct the overcharge or make it right. So, if you want to use the premium app, expect to pay full price for it because whatever offer they post is a lie. It’s probably just a system glitch, but they can’t and won’t make it right..Katie H 93Version: 5.201204.0

✓ It WAS goodI used to love it, but in the last few weeks suddenly They have taken features off unless you pay. I wish I could at least still see how many km in each gate I ride. And used to be able to see the time line, and speed at stages, and average speed per gate.. kinda sucks to suddenly take features away.Nickname572027Version: 5.221122.4315

✓ Money grabI love the tracking features of this app, but it really makes me angry that they have started blocking access to horses that are already registered in the free version. I currently have 3 horses that I could switch between and now it won’t let me track or access data for the 3rd horse without signing up for the premium version. That is such a sketch way to try to force people to pay money for your app. Just be upfront from the beginning that only a limited number of horses can be tracked with the free version. Don’t let people register and track multiple then suddenly restrict access behind a paywall. This honestly makes me much less likely to pay for you app. I may just delete and find another tracker..Nicnac8892Version: 5.231216.4960

✓ Temperamental app!Great while it’s working! But I lost a year’s worth of recorded rides when it made my iPhone screen “freeze”. Had to delete the app, was the only way of sorting it. Was just starting out again and same thing happened. Was using free version; this doesn’t encourage me to buy the Premier version. Also it frequently confuses tritvwirh canter. Disappointed..SuewakstoVersion: 5.2304226.4558

✓ Too glitchy!I really wanted to love this app. I gave it a solid go for a year. Mileage reported on this app was always off, even in areas with great signal, when compared to apps like Horse Riding, which I ran simultaneously for comparison (Horse Riding, by contrast, matches my AllTrails miles when conditioning for endurance.) The most frustrating thing of all though was how often this app just plain crashed on me during use, often without warning. I have an iPhone 14 and even with perfect cell signal and perfect weather, I still randomly encountered this problem. I’d love all of that ride’s data every time it crashed. There was no way I was paying for the premium version given how glitchy the free version: the rider alert system sounds great, but I’m not sure how that’s supposed to be reliable when the app is constantly crashing. Not for me. Needs a lot of improvement..Saiph13Version: 5.230612.4634

✓ UnreliableI had been using this app for almost a year as I trail ride out in the forestry on my own. I felt safe that my partner and best friend could track where I was riding and know where to find me in an emergency. You can’t count on this app, when I fell off my horse it just came up with an error ‘ride interrupted.’ The safety function of notifying your safety contacts if you’ve been still for 5 minutes doesn’t work and if you fall it seems to confuse the app and it just cancels your ride all together. My phone was undamaged luckily so I could call for help. My partner tried to use the app to find me but it is unreliable. Sometimes it gets quite confused and shows you have ridden in places you definately didn’t/can’t so it is not precise with locations or precise enough to rely on for finding where you actually are. In fact after my fall to my shock it just totally cleared my whole 3 hours of riding like it never happened due to the ride being supposedly ‘interrupted.’ Usually when you finish riding it will allow you to save your ride however due to falling it wouldn’t let me save the ride and it’s like it just clears the whole thing to try to cover up for the fact it is not useful at all as a safety device. If you are using it to track your gaits and kms for improving your riding I can see the benefit of it, but definitely don’t rely on this app for safety reasons. You are much better off getting an I-watch with fall detection, and use ‘find my I-phone’ so your safety contacts can see where you really are when out riding. I tried to contact support and sent an email to explain what happened to me so they could investigate further and hopefully improve the app and they didn’t even bother to respond..BOOTCAMP BABE 1985Version: 5.210619.0

✓ Not happyWe started out using the free features for this app but my daughter rides a lot by herself so we decided to try a month subscription. However we were not as pleased as we thought we would be so I personally went into her phone and unsubscribed before the month was over to avoid further charges. Because my daughter logged into her iTunes instead of mine when subscribing, I was not getting notified of the charges being charged through my phone or by email receipt for charges because of using her account. I was going through my bank transactions today and saw were we have been getting charged for the last 5 months when I canceled four months ago. The features for a subscription were not available after canceling four months ago but some how was still being charged for it, so I do not know or understand why I was still being charged. My card was removed from her account after unsubscribing the first time within the first month. So after almost two hours of trying to figure out how this happened with iTunes and making sure that we were absolutely unsubscribed I was told we were not eligible for a refund by the company of this app when we requested a refund, but iTunes gave a refund for two months said that’s all they were allowed to do... Pretty shady..Cautious~momVersion: 4.2.46

✓ Good idea but poorly executedI was really excited about this app but it’s a bit frustrating when using it for schooling/flatwork. I’ll do a 45 min session, mostly in trot and canter and by the end it tells me I’ve only done 3 mins canter, 7 mins trot and all the rest walk? If this could get improved I’d use it so much more but now i will only use it for hacking to track and time myself..Becky951Version: 3.0.0

✓ EquilabLogs you out a lot. Like today I signed in and five minutes later it wanted me to sign in again..BrisbhzVersion: 5.230715.4678

✓ App works wellThe app itself is great, I’ve been the using free version of it for a long time now. But in the last 12 months the number of horses you’re allowed to have has diminished quickly. I was able to have unlimited horses when I first started using the app to track them and now it seems I’m only allowed 2 I’m scared to delete them because I will loose data and also don’t want to loose the ability to track multiple of my horses that I own and or work with. Very disappointing and will probably stop using the app because of this..Tutts94Version: 5.240115.5033

✓ Useful app, needs improvementTracking, gaits, turns, and other data are great. Helps me organise my training. Fitbit integration would be REALLY useful though as I have to manually enter my ride as a workout even after tracking the ride in Equilab. Also, I cannot see notifications. I have the little dot that shows that there are notifications, but when I open the notification page it’s blank. This has always been the case since I started using the app a few years ago. It’s annoying to always have the notification alert, but not to be able to see the notifications. More ride types for western riders would be useful; at the moment I log pretty much everything as “flatwork” which isn’t that helpful. Great app, just needs revision and debugging!.MroofVersion: 4.2.85

✓ Great App-Shame about the increased costI really like this app. Especially the detailed info of gait, transitions and speed but the increased monthly cost is just too expensive which means I’ve cancelled my subscription. Such a shame as I had always recommended it to other riders..INT-AVersion: 5.231216.4960

✓ Disappointing Apple Watch functionalityThis app is great if you want to carry your phone while riding. I have an Apple Watch and have been disappointed to find significantly reduced functionality on the watch. Often it refuses to start or stop the ride on my watch because it says I need to enable that in settings. I have enabled everything I can find to enable and it still won’t work properly. It also doesn’t record transitions or gaits unless you have your phone and not the watch. It also inconsistently tracks the ride on the watch. Basically all you get is a start and stop time if you’re lucky. Won’t be continuing the subscription as I can’t always ride carrying a phone and which makes this app poor value for money..TangwynVersion: 5.230104.4404

✓ Great AppLove the app. However, riding inside seems to mess up the accuracy of my ride. There’s a lot of walking happening when I’m definitely not walking and only small amounts of trot/canter. The mapping out of gaits is also super weird while riding inside. (Riding all over the property for example). Most likely caused by the satellite that is used, so I know it’s not the app itself..SarcasteqVersion: 3.0.9

✓ More features neededWould be good to add communication functionality between rider and coach at stable..Emmagc74Version: 1.10.0

✓ I used to love it, now it lets me down 😫Have been using this app for a number of years. It’s always been great. Until now. Lately, my rides just vanish. They can be saved and I go back to look at them and then ‘boom’ gone. So frustrating. I’ll be using switching to another app..LillyewVersion: 5.220403.3831

✓ App crashes when openedThis app truly is fantastic... if it doesn’t crash when you open it. Before it started crashing, I used the app everyday as it is really useful to see the statistics of a ride. Every time there is an update I get excited because I think the bug may have been fixed, but no. Please fix it! (I use an iPhone XS).HwjanicheVersion: 4.2.12

✓ Good idea, data isn't accurate thoughI find that the data is somewhat accurate for one horse (even though some days it says we walked for 100% of the ride, which isn't true), but it's rarely accurate for the other horse. For example, I had a jumping lesson on my green mare last night and it says we cantered for about 1/15th of the time, which clearly isn't true. I like the idea and the effort, but this app isn't ready to be distributed..M.anneleonVersion: 1.10.0

✓ This app is a scam & doesn’t work as advertised!I tried to access premium features to test it out for a trial period to see if it was worth the annual subscription fee. No additional features were accessible for the trial period and I received no help from contacting support. Now I’ve been charged a subscription fee now and there is still no change in the app features. I’m trying to figure out how to get my money back because this is absolutely ridiculous. The idea of the app seems nice, but didn’t work for me and my facility. All it did was scam a small business out of $80. I am livid. Do not recommend this app! Yes, I emailed support on the 12th and again on the 19th to follow up. Your “support” offered no assistance nor did you cancel my free trial as requested. I was still charged! We have been dealing with historic consecutive ice storms in my area. I don’t have time to sit around and jump through hoops with your support team, I have a herd of horses to care for. You claim to make life simpler for equestrians but after reading through many of the reviews on here, I can see what you are actually good at is scamming people out of their money with an app that doesn’t work as advertised!.Stormchaser8805Version: 5.210212.0

✓ Had to lower to 3 stars here’s whyThe safety feature doesn’t work. It won’t notify contacts you are going for a ride. So not really safe if you fall and get hurt. I downloaded Humpty Dumpty for that fix. At least now I have peace of mind when I take my greenie out. Also no stand alone iwatch app. Is that coming soon. Once we get a stand-alone watch app with a good safety feature I will do another review and 5 star. But for now it’s only 3 stars for me. And I do love the app. Just needs some good improvements and updates..Sas1980Version: 4.1.6

✓ Great but won’t work with Apple Watch anymoreI really do like this app to track training sessions with my horse but the app has stopped working with my Apple Watch. It used to work and was so much easier to press go on the watch rather than get my phone out of my pocket. There is nothing wrong with my phone or watch so it is definitely the app. Could this issue be looked into and rectified please so that I can then give the app five stars..TonyspugVersion: 5.211223.3702

✓ I’ve lost all my recorded rides!I only have the free Equilab I got a young horse and wanted to keep a record of all her work since breaking in. I heard about the app about six months after I got her in work so late 2019. We had so much data recorded then bam it’s all gone . Now I only have the rides recorded since may 2022 . What’s happened ? How do I get it back. If I had know this would happen I would have recorded this data somewhere different . Please help! I did once love this app but right now I’m not happy at all..Sary223Version: 5.220620.3995

✓ Utterly uselessThis was highly recommended to me when i got an apple watch in December. It freezes on the watch or doesn’t capture any data. For 2 weeks when you tty to start riding it is frozen on the watch. I uninstalled it and tried again today. Recorded 55 minute ride with zero data. Complete junk.LungTherapistVersion: 5.220415.3859

✓ Love this app!Absolutely love this app it helps me keep track of all things horses and helps with my horses fitness routine/tracking. The free version is amazing but I have recently had a receipt for the premium subscription and when I went to the app I had none of the extra features this is really disappointing.Cardybean2012Version: 5.210212.0

✓ Crashing Every RideI have been using this app for a while and been tracking my rides for #hack1000miles, but as of late it’s crashing when I have only gone about 2 miles. I find it very frustrating as I have to then guess my mileage. It crashed again on Sunday when I did a pleasure ride, fortunately a friend was tracking the ride with a different app so I was able to get the miles we covered. Can it be fixed please?.EBT1970Version: 3.0.4

✓ Safety Tracking Doesn’t WorkI love the app and the GPS is spot on. I like the concept of a digital journal. That said the safety tracking feature doesn’t work at all!! I’m a Premium member. I have share on. The safety feature is active. I have 3 safety contacts that also have the app and are “friends” on the app. The text goes out. They get a link. They can not see my ride by the link or through the app until AFTER I hit finish. Kind of defeats the purpose!! I’ve been in contact with the help person from the apps website but he keeps reiterating the same sales crap with no fix for the problem. I see others have this same problem so I guess it’s not just me. I’m frustrated because I ride alone a lot. Please fix it or stop taking people’s money. People think they have a safety back up but they don’t!!.Sad-kittyVersion: 4.2.22

✓ MehIt’s a nice app but very inaccurate. It always says I walk for most of the time and trot/ canter for about 1 min. Which is the exact opposite.Batman 🦇Version: 3.0.3

Equilab: Horse Riding App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Equilab: Horse Riding App.