- 86.0LEGITIMACY SCORE
- 86.5SAFETY SCORE
- 4+CONTENT RATING
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Baskin-Robbins App Complaints & User Negative Comments 2024
Baskin-Robbins app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using Baskin-Robbins? Can you share your negative thoughts about baskin-robbins?
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Baskin-Robbins for Negative User Reviews
✓ Barely workingI do not have a plastic B-R card so having the T-Mobile offer was an opportunity to download the App and create a virtual card since it may be the end of April, but it’s still too cold for ice cream and the promo value will expire shortly if not transferred to a gift card. I much prefer a virtual card. This App is not at all intuitive when trying to apply the T-Mobile promo to a new virtual card. I eventually got it to work after several attempts and apologies from the App about the App not being able to add the promo at that time. I did it a few days ago and may have gone through the website since the App was being difficult. Now I have a second T-Mobile promo I wanted to add to my existing virtual card and that feature is not possible as a reload at this time. I tried creating an additional virtual card and that is also not possible at this time according to the App which says I can do it online or in the store. If the T-Mobile offer was going to exacerbate an already disfunction App you are only further embarrassing B-R and T-Mobile before the App could accommodate the T-Mobile offer. I will try the website again but whether I succeed or fail that doesn’t change my opinion of the App..Version: 1.3.3
✓ Gift cardsI could do everything fine on the app but I got a bunch of T-Mobile Tuesdays offers which are only $2 each, and there’s no way to combine the offers. Also, it truly bugs me that I can’t use them online and I couldn’t sign into my account online to order a cake for my sisters birthday. I had to get myself to the store, choose one of the few cakes they had, and then use the gift cards one at a time. The poor people behind me had to wait about 15 minutes, and I had to give my phone to the cashier many separate times. It was embarrassing and utterly unacceptable..Version: 1.4.0
✓ Love you guys, buuuut.....Baskin Robbins is an amazing company to me and I love it always. What would make me a much better, and happier, is if their digital options to purchase didn’t only come from Door Dash. I’ve been hoping, and waiting patiently for the app to update properly to make it so I can order online ice cream and cakes but I haven’t been lucky. While I can buy some flavors in Fred Meyer, I want to support this franchise directly because my favorite flavor is actually “Daiquiri Ice” & “Chocolate Chip Cookie Dough”. I also tried ordering on the website thinking “there’s no way this doesn’t work” and I was wrong. Please fix both of them so that we can all enjoy what we grew up on. I would love to see you guys thrive into the future..Version: 2.1.5
✓ This app is so frustrating!I wanted to buy a birthday cake for my father, but the app won’t let me complete the checkout. It keeps freezing, and I’ve tried repeatedly to get it to work only to be met with the “Sorry looks like we’re frozen!” notification. There’s way too many loading errors on the app in general. The layout for the app is just clunky, there’s no search bar so you have to scroll through all their cakes in order to find the one you’re looking for. I just wanted to buy a birthday cake but man....this app makes it impossible.Version: 2.2.2
✓ FREE ICE CREAM? WAIT 24 HOURSI thought I was gonna get his app while I was in the store and get a free cone, from what it said on the door that was how in worked. Nope. You have to wait 30 hours for the coupon to deliver. The app is also poorly organized, it looks like a collage. Terrible. Half the coupons there also have a catch, such as $3 off and in tiny words that u can barely read says “minimum $15 purchase”. I’m very dissatisfied and hope they fix their app soon. Because I’m deleting it. What a waste of space!!.Version: 1.4.0
✓ Worst app I have ever usedNot only does this app frustrate you just trying to make an account to log in, which by the way you can’t, you are forced to use Facebook to log in... but even once you are in and want to pay, it asks you for a log in again, and there is no way around this one. It’s just a constant loop of asking for a log in name and password. USELESS APP by a large company like Baskin Robbins. If I could give negative star ratings, this app would deserve it. BTW, using the app on an iPhone 8 with iOS 11.1.Version: 1.3.0
✓ Why is the website and app always down?It’s ridiculous. I’ve attempted several times last year and this year and it’s impossible to place an online order. I either get “Error communicating with server. A01 on the website or the app gets stuck within the notification access request step with no way to move forward even if you grant access. Will be purchasing from others now..Version: 3.0.0
✓ Worst App I’ve used to dateThis app is just disrespectful. I feel like BR hired a bunch of first year programming students to make this app. Nothing works. I’m always looking at a “loading” screen. App crashes all the time. It’s not worth the hassle to do anything on this card. It makes me not want to visit BR. I don’t understand how because the Dunkin Donuts app is phenomenal. If I didn’t know it before, today I am convinced Baskin Robbins is a failing company with no value over other ice cream shops. What a joke. Go to a local place instead. I’ll bet their “reward system” is better anyways.Version: 1.4.0
✓ Doesn’t workI downloaded this app and it’s pretty useless. Had to go to the website to sign up in the first place and then can’t actually use the rewards or coupons since the app won’t let me log in to my account. When you click to log in it just takes you back to whatever tab you were previously on (order/location/deals/ect). No actual login page which is frustrating to say the least.Version: 4.3.0
✓ Login issues!I think ever since the most recent update the app does not work. It logged me out recently and now it doesn’t let me log back in. I’ve tried to login multiple times on the app and it just login failed that my password is wrong. I can only seem to log in on safari but I can’t use any coupons on there. This frustrating please fix the app now so I can log in and use some coupons!!.Version: 3.4.1
✓ Needs improvementI love going to Basking Robbins but i hate this app. I have gift cards on the app but every time i go in store to try and use them they struggle and they apologize and tell me I can’t use it. Not only that but i also can’t merge them so when i was able to use them and it was once i had to individually scan each gift card. This app is such a let down for a growing ice cream shop. If you’re going to give me the option to pay from on my phone you need to make sure it works..Version: 1.3.3
✓ App Crashes Every 5 MinutesThis app is terrible. It won’t let me log in at all. I’ve already tried deleting and re-downloading the app and changing my password. And Baskin-Robbins prompted me to log into their website and I go to the website and it says I can only log in on the app... which the app won’t allow me to do. The coupon timer is ridiculous and the stupidest thing I’ve ever experienced. Also some Baskin Robbins locations DO NOT HONOR THE COUPONS! When the app was somewhat working, every time I clicked it, it had logged me out again. Guys there’s a reason this app has 2 stars....Version: 2.0.2
✓ ?? latest update has caused app to crashI used to be able to open app and be automatically logged in & my coupons pulled up, but since the update, i open app and it tells me to log in, which i do through FB, but instead of logging me in, it takes me to a screen that says sign up and when i check that i'm 13 or over, it says account already exists...well duuuuh, log me in though FB then, like i always have. Another thing is the B'day club. why ask for my b'day if its going to change the date by 2 or 3 days? Someone PLEASE GET IT TOGETHER. What is yalls issue?.Version: 2.0.2
✓ Terrible App!I did the whole 9 yards-the app, my info, took forever to even maneuver it… sent my best friend not one but TWO gift cards-of course, my $ pulled from my bank right away. I know my bf’s info by heart. Her email has NEVER changed-she NEVER got either card. Have YRIED to get through to someone for a solution but to no avail. I’m a disabled veteran with hands/fingers that barely work…only stating this because I spent SOOO much time filling out every little thing B-R’s asked for and got NOTHING for ALL that time & trouble!! Someone somewhere got paid w/ my $!! Waist of my time! (Salt in the wound-just recently one of our only 2 stores just folded up & went away. Now we have one. Only ONE-and to bring my business to them-it’s a 40 minute drive 1-way. LOVE the couple that runs it but considering most all of us take the time to download an app to be able to get some kind of a coupon or treat from time to time and ice cream prices have gone up like everything else…just a sad deal. Sheryl.Version: 2.7.3
✓ Pointless.What is the point of this app even existing if you can’t actually mobile order a cone, a milkshake or a sundae on it? You can only buy cakes and quarts of ice cream. Then you get in the drive-thru and have to wait too long to put in your order, even though there’s only one other car in line. Then you tell them what you want and you have to repeat it because they didn’t hear you say it the first time. 🙄🤦🏼♂️ Epic FAIL. Plus the app isn’t very intuitive or user friendly, it’s a bit stiff. Whoever designed this needs to be fired from the UI/UX team ASAP!!!!!!! 👏🏻👏🏻😂.Version: 2.7.3
✓ App needs to be fixedThis app used to be great when it worked. And being that there must be some sort of partnership with the app developers who do the Dunkin’ app I put the blame on them for all the issues logging in to the apps. Until they can resolve this error communicating with server issues I will not be going to either Baskin Robbins or Dunkin if I can’t access the coupons and gift card balances I have with them..Version: 2.2.1
✓ The WORST rewards/fastfood appFor whatever reason, this app ALWAYS logs me even if I press “remember me”. Also, as others stated, the reset password button doesn’t work. I’ve been using 10 fast food reward apps; from olive garden to yogurtland to burger king and others, and I’ve NEVER experienced an app as AWFUL as baskin robbins. I would love to go and use my coupons on the app, but they just won’t let me. Oh well, they are losing business and don’t care about their customers..Version: 4.0.0
✓ UselessThis app is completely USELESS!!! You can’t really order anything! I wanted to order a cappuccino blast and a banana split, but guess what? You can’t order it!! What’s the point of having an app if you can only order pre-packed ice cream and brownies. So.... let me get this straight, this app lets you order things you can go to the store and pick up, but stuff that takes time to make you still have to go in order and wait? What’s the point then? Whoever created this app must have been a genius!! Congrats to them!.Version: 2.5.1
✓ App is way too limitedThe ice cream is amazing, but the app is the ice cream equivalent of a quart of freezer burned Blue Bunny vanilla. If you want to order cakes, pies, or Polar Pizzas, it’s serviceable. But forget about pre-ordering milkshakes, sundaes, or even scoops of ice cream (you know, the items that most casual ice cream fans buy most frequently. And as for any kind of points or rewards program? Forget about it. Even Tom Carvel thinks this app is way behind the times. My theory is that they don’t really want you to use the app unless you’re pre-ordering a big item requiring 48 hours prep time. The times per year where I’d actually need that are so infrequent that it’s not even worth having the app on my phone. What a wasted opportunity by Baskin Robbins to reach everyday customers..Version: 4.3.0
✓ Can’t loginI can sign in to my account just fine on their website but as soon as I try to sign in to the app it tells me the information entered does not match their records even though I literally just used the same login information on their website. When I then go to click on reset password it does nothing. I can type in my email but once I click ready to reset it just freezes up. This app is useless..Version: 4.1.2
✓ Worse App everI tried to redeem my birthday offer but the App would not pull up my account - it just kept spinning as of it was going to open but never did. To avoid an issue for the customer service representative I just paid for my order. Here we are 3 days later and it’s doing the same thing. Unfortunately the free birthday scoop has expired. It’s really not a big deal but if you’re going to offer a service on a person’s birthday- it should actually work as planned. I guess I’m more annoyed than anything..Version: 2.9.6
✓ Sorry to say :/I downloaded this app around Father’s Day and tried to purchase a gift card for my dad. I was charged 5 times for one gift card cuz the app said there was an error message several times I tried to complete the order. Then after several attempts of reaching out to customer service I still have yet to get the money that was over charged back. :/ Bummed I don’t have something better to say about this app, but very disappointed with my experience..Version: 2.2.2
✓ Doesn’t workDownloaded, registered, confirmed registration then tried to log in. Credentials do not match account. Reported problem via email. 2-days later told to call customer support. Horrible off shore connection. Everything is on script. Was disconnected the first time. Gave up the second time. Told them the problem and they scripted back for me to try everything I told them I did and it didn’t work. Waiting for email support. Until then, don’t bother downloading the app..Version: 4.0.0
✓ Doesn’t work on iPhoneThe app doesn’t allow you to select your cookie preferences. It freezes when tapping on any of the options. Likewise, it doesn’t let you sign in or sign up, it takes you to a generic homepage, if you’re finally able to get to login screen and tap login or sign up again it doesn’t do anything it freezes. I have deleted, and re-downloaded the app several times their website also behaves like this..Version: 4.0.0
✓ Waste of TimeThis App requires to enter the password every single time and then gives you the message “log in failed” and requires to reset the password non stop. Even if you have face-activated password or you phone actually saves it for you, or you enter manually it doesn’t matter. And sometimes you have to delete the app and then reinstall to be able to log in with the new password that you reset 10 min ago. I hate this app so much. A lot of times it made me change my mind and order from another place..Version: 4.2.0
✓ Worst app - Fix it BRI have no idea how this app has 4 stars as so many people have issues with this app not working. This app is literally worthless and a waste of time trying to get it to work. It freezes, is continually “loading”, issues logging in, issues with coupons received in emails not loading to your account/app and the online customer service could care less. Don’t send emails to customers that say you have to open the coupons in the app, but the app doesn’t work. Just send coupons directly to email..Version: 4.2.1
✓ Worthless appI have been unsuccessful In trying to order a cake for my son’s birthday in a few days. I get all the way through picking out the design, cake variety, ice cream flavor and message, but when I actually go try to checkout, I get an error message—“Error: Looks like we’re frozen.” It’s very annoying. I’ve tried logging out then logging back in, restarting my phone, uninstalling and reinstalling the app, but I get the same result every single time. In going back through all the app reviews here, it seems like the same problems were there from years ago and nothing was fixed. I guess Baskin & Robbins just doesn’t care that they have a craptastic app..Version: 2.8.2
✓ Not worth itI don’t even know where to start. I’ve tried to order a few different cakes through this app. I ended up having to go in to the store to do it because the apps wouldn’t accept payment. The app was slow and awkward for ordering. Also, I get notifications that there are new coupons on the app. Coupons. Their word. Not mine. I have never gotten a coupon nor have I gotten a deal under their deals. I exclusively get promotions. Try one of this drink or this new flavor or we have cakes for graduation. Those are not coupons. Those are not deals. DQ has a great app. Their ice cream may not be as good as BR but the app is worth having. It’s time to for me to delete the BR app..Version: 2.7.3
✓ Was Nice When It WorkedI’ve had this app for a while and have used it to order cakes for family events a few times. It was great, because I could put the information in and it just worked, and that’s all I wanted. But since the latest app update, I can’t check out. I enter all my credit card information (which, by the way, why can’t a major company like this use Apple Pay so that I don’t have to manually type my credit card?! It is 2021!) and all my contact information, and the “complete order” button at the bottom just doesn’t do anything. No errors, I’m not missing any fields - it’s just like the button isn’t there at all. Yikes. If your app is literally preventing people from buying your products, it may be time for a do-over..Version: 2.7.0
✓ Can’t log in or change passwordThe app does not allow you to log in using your normal profile info. It also does not allow you to change the password via the app. If you change it on the mobile site, the app goes on to tell you you are using the incorrect password. The app is honestly trash and being that you can only access your email coupons via the app, it’s a major issue..Version: 4.1.2
✓ This is the worst food app ever createdI love Baskin Robbin’s as an ice cream place. I go there probably 2-3 times per week and have a my BR profile and everything. Then this latest update to the app literally broke the login/signup of the app to the my BR profile. Suddenly the deals on the app was taunting me constantly. Like the 31% on the 31st of the month. I can see the deal there as it’s available to all but pressing it in the app shows a page that looks like I can login or signup except the button to login/signup doesn’t work properly. Thank you incompetent programmers. You found a way to break the login part of the app which I thought was the main idea to even have an app. It’s also programming a push button which should be the easiest thing to do so again programming fail. Get a five year old to fix this bug in your app already..Version: 4.3.0
✓ Inability to Merge Gift Cards via AppSurely a business like this can manage to create the option for its app users to merge the gift cards they receive. I find it a bit ridiculous having to e-mail customer service to complete an otherwise simple task. It’s also a hassle to use the separate gift cards off the mobile app in store...slows down the progression of the line and makes for uncomfortable exchanges. Otherwise, a decent app. New flavors and promotions are always up to date and the notifications are sound..Version: 1.4.0
✓ Baskin Robbins app: not as advertised; total disappointmentWhen a business offers a perk BASED on the condition that you get their app, my experience is that most deliver on their promises. Not this one. After over a week of it not working, I went to my local BR & showed them & asked them to help. The bottom line is that they had no solution & didn’t seem to care. As I was about to order my sundae (anyway), I felt a sense of having been duped. Instead, I said I had to go & give this app 0 stars- which I WISH was an option. If you want the app to facilitate buying more Baskin Robbins products, get it. If you want it for the perks or promises, good luck..Version: 1.5.4
✓ I want ice cream!!!Has anyone else been having trouble logging in? I downloaded the app a few days ago, was able to use my free scoop coupon, and while I was using it, I saw that I had a couple of other coupons. A couple days later, I want to use one of the coupons, but somehow the app signed me out. When I tried to login with my email and password, it says failed and that it doesn’t match their records, which I 100% know I am using the right email and password. If I press on reset password, which I really didn’t want to do, nothing happens anyway. Doesn’t let me reset. I know my password and email is correct because I can log in to my account on the web and they work. The thing is the coupons don’t show up there..Version: 4.0.0
✓ Not able to change passwordI decided to download this app since I’m always in basking robins with one of my kids. So one day we decided to order from the app because we were feeling “lazy” plus it was hot and we’re watching titanic. At first all was going smooth then the app froze so I decided to delete it and re download again, that worked for a second be abuse after that it was asking us to change the password (all by its self) so we tried and couldn’t. It was stuck again, which at that point it was pointless to try to fix this on our own. Up to date it is still stuck on “change password “ however it won’t all me to do so. So, idk if who ever is working on the app or even reads these comments but all we ask is just to fix this… because we love BR and the app is a great idea and convenient for us. Thank you kindly.Version: 4.0.0
✓ Crashed when trying to use coupon.I love Baskin Robbins but this app is horrible. Probably the worst food app I’ve ever used. Really counterintuitive. I tried to order a cake through it and even though the cake was $45 and it was the only thing in the cart, it said the grand total was $180?!! So I call the store to order. When I go to pick it up, I try to redeem the $5 off coupon I have and right when I click the coupon it says “unhandled exception occurred” and then the reward disappeared. The lousy thing is the store wouldn’t even honor the discount after I told them about the issue. I mean I know they aren’t the ones responsible for the app but it’s just bad business all around. Nice trick on pretending I’ll get a discount when I won’t..Version: 2.8.2
✓ Fake adsEverytime i get an email that birthday celebrants get a BOGO offer, no store honors it. The cashier also claims it’s only in participating stores and they don’t participate. There was also a BOGO free cone with a picture of TWO ice cream cones. The cashier also said it was only a free cone not an ice cream cone! Is BR doing this on purpose? Misleading ads and promos? In top of that, this store which is different from the first store also said their manager didn’t tell them about it and no, they’re not participating. I’m not believing BR anymore!.Version: 4.1.2
✓ Timer for coupons?!I love Baskin Robbins but this app is probably the worst restaurant/store app I’ve ever used. It crashed while I was making an account and now my birthday is wrong and there’s no way to fix it. I went in today to use a coupon offered in the app, only to find there was a timer once activated. It said “5:00” and I assumed that must mean 5 hours, but actually it was 5 minutes! By the time it was my turn it coupon was gone. Fortunately the store has excellent customer service and honored the coupon anyway even though I didn’t even ask for them to since it was my mistake for “activating” the coupon too early. This timer for coupons is completely ridiculous and I can’t see any benefit to the customer or the stores for having such an aggravating feature. I am deleting this app, and encourage others to avoid this app altogether..Version: 1.4.0
✓ Would be great if it actually worked.Just went to the store and tried to use my coupon and it didn’t even work. I had to pay almost $20 for two smoothies, I only got large because I thought I would get $2 off but then at check out I could not bring up the barcode to scan. Employee could do nothing to help. Pretty useless app in my opinion like why have the app, and offer “coupons” that don’t even work?.Version: 2.9.6
✓ App FailureI had a coupon I really wanted to use but as soon as I wanted to use it, my account didn’t work. I can log into the website but not the mobile app. Strange! Of course, app is the only place where deals, offers, and coupons live. BR employee at training facility in Burbank couldn’t assist. “That’s the app and corp domain and they have nothing to do with it”. Silly in my opinion. I have tried to reinstall the app no dice. Same issues. App won’t let me log in. I have contacted tech support and they couldn’t figure it out. They had to delete my account that I had for years. Now, I’ve created two new accounts still not working. SMH! They should put the deals on their website as well as a secondary. Hope someone figures this out!.Version: 3.4.1
✓ Frequent logging outThe app logs you out after a very short period of time, even 30 minutes, so you have to keeping logging in, which is very annoying and a waste of time. Even then, you get a spinning “Logging in” screen that only disappears if you tap on it. Otherwise, it’s never ending. It was also very difficult and not intuitive to find my birthday coupon. I stood in the store, had to log in again, and then tapped on so many different screens to find the coupon again. Really frustrating. Lots of negative reviews here, and given the last update was 2 weeks ago, these concerns were not addressed..Version: 4.1.2
✓ App is IMPOSSIBLE. Giving up at lastIt’s really a shame. I love BR ice cream. But several times over the past months I have tried logging in to the app to place an online order or redeem coupons and it says my password is invalid. I have gone through the whole process of resetting my password and verifying my cell number, etc over and over again, And still it says my password is invalid. I have even deleted the app and tried starting completely over. Nothing I do works. I used to be able to login just fine, so I’m not sure what happened. I have a Baskin Robbins close to my house, but they are a little pricey, and I would only really go if I were using a coupon. Since I can’t access the coupons on the app, looks like I will be sticking to other local places and the grocery store for my ice cream wishes..Version: 4.1.2
✓ App and websites both don’t work!After wasting 20+mins on its website and its app (cuz the website didn’t work so I tried to download its app as well), the checkout process still couldn’t complete but showing me the same error message which I do not know what went wrong. After four attempts I’m totally fed up and will order with some other shop after I leave this review. In addition, they are asking way too much personal info for ordering a cake, you are required to leave your address and phone number and email no matter what (sign in as guest or sign up or pick up only)..Version: 2.9.1
✓ Worst App!!I am a teacher and have tried multiple times to send a gift card via text to my students as a reward. There is always “an error with my transaction”. So, I switched to email gift cards…still error. Also, I have to add my payment information each time. It’s not saved. So frustrating. Buying actual gift cards and sending in snail mail is much more reliable. I would give zero stars if I could..Version: 2.9.2
✓ Login Doesn’t Work!!I recently got a new phone and was making sure i got everything from my old phone and knew all my passwords before i cleared it but on my old phone i checked the app and it had logged me off for some reason. i tried to log back in but it wouldn’t let me, so i downloaded it on my new phone and still wouldn’t let me log in. i changed my password twice and still the app won’t let me log in. when i go on the browser it works fine but not on the app. i even tried making a new account because i figured i’d be logged in after making the account but nope, still wouldn’t work. please fix this!.Version: 3.4.0
🙂 Baskin-Robbins Positive Reviews
Baskin-Robbins works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Baskin-Robbins.
⛔ Baskin-Robbins Problems
