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Zwift: Ride and Run App Complaints & User Negative Comments 2024
Zwift: Ride and Run app received 117 complaints, negative comments and reviews by users. Have you ever had a bad experience using Zwift: Ride and Run? Can you share your negative thoughts about zwift: ride and run?
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Zwift: Ride and Run for Negative User Reviews
✓ Worked, then didn’t. Motionless avatarI purchased a Wahoo speed sensor and a cadence sensor. It all worked great and I was enjoying is quite a bit for about five days when the next time I logged in my avatar wasn’t moving at all. I noticed also there were other avatars not moving every time I logged in and re-attempted to get it to work. I contacted them on their website and received no response twice, then went to another section of or another way to contact them which they called ambassadors. I had a bit of back-and-forth with that person, but then they said hopefully Zwift will make a fix. I asked him how I can get a refund and he said that he was an ambassador and he doesn’t work for Zwift. Which was news to me. Pretty bad customer service in my mind. I cancelled my membership and still can’t find a way to get a refund when I had only just signed up today. So they’ve got my $15 and I’ve got a useless app..Version: 1.0.60639
✓ Problem (Pay attention)So, I think most people can agree that this is not a reliable app. First off, any spin-down people might do has a high probability of freezing or being completely inaccurate. Second off, I can be doing a normal ride and I make sure I have turned off ERG so theres no extra resistance than needed. Third off! Every time I ride something disconnects either because I have two smart trainers, theres an update, or something just all around not working. I randomly get resistance on a 0- hill and even in the negatives. My app constantly freezes and has bluetooth disconnections and I can’t stress it enough. It’s highly un-reliable and can’t even comprehend simple physics. The fact that it’s powered off of watts is inaccurate and not precise. Consider physics. Also incorporating fun and working out is like going to a business meeting with kids. They don’t blend! If your trying to be “serious” then maybe consider reading some reviews..Version: 1.0.49617
✓ They’re getting lazyThanks to COVID It’s been an absolutely massive year for Zwift in terms of new subscriptions and what have we seen? Not much. Subscriptions are still priced on the high side and the available rides haven’t changed either. The only addition of note has been Mont Ventoux and you can only access that a couple of times a month! Lift your game Zwift. You’re getting overpriced and boring!.Version: 1.0.63186
✓ Apple Watch no longer supported for heart rateZwift states that their platform works with Apple Watch to record heart rate. Currently this is not true. I am a new user with an Apple Watch Ultra. I’ve not been able to use my watch to record my heart rate due to major pairing problems. Did some research and reached out to Zwift about this problem. Here is the response I received: “Official support for the Apple Watch has currently been discontinued due to unreliability resulting from the way Apple implement data sharing from the watch. “ Zwift, either address this issue with Apple Watch or remove all the information in the app description indicating that the Apple Watch is comparable with Zwift. I’m hoping that Zwift can resolve this issue immediately. So that thousands of its users can use their Apple Watch again as a heart rate monitor. Failure to do so may result in many users looking to other cycling platforms that ARE computable with Apple Watch to record heart rate for training purposes..Version: 1.54.0
✓ Completely brokenI use Zwift to record indoor cycling to Strava. For the past two weeks I finish a ride, it goes to the upload screen, the animation freezes and it goes back to the main menu without recording my ride anywhere. Yes they are longer than 2km, and 20 minutes or more. What’s the point if it doesn’t work??.Version: 1.17.0
✓ Group ride drop outsGenerally a good way of keeping weight down and fitness level up during lockdown but almost always get thrown out at the start of large group rides though eventually after multiple attempts it seems to let you stay in. Also more random sensor drop outs frequently on group events. As I only have a cheaper turbo trainer I am limited to 390 watts max power which means you loose out, not sure why it is limited, perhaps to encourage me spending a lot more money on a higher trainer, though I am paying the same monthly fee as others so not sure why l don’t get the same..Version: 1.0.55226
✓ Not consistentI bought a Wahoo trainer a month and a half ago and was super excited to try Zwift. I did about 3 great rides, and then did a calibration and it completely changed my experience. My avatar would barely move, and as someone else shared in a review, going up a 5 & 6 degree hill I couldn’t get past 4mph and got passed by a runner. In the “real world” I am actually quite good at hills. The trainer started to read the landscape incorrectly and all the pedaling could not let me advance…very different from my first experience. I’ve contacted customer service who have been responsive, but also not solution based. They’ve suggested doing a Wahoo calibration (I did 3/4 to no avail), deleting and downloading the app again, and logging in from a different device. I deleted my account and canceled my registration. Ideally, I’d like to try again, but have a strong feeling it will “remember” my trainer and the internal error that it (zwift) created. I’ve done a TON of research the last few days, but I guess just had to read the reviews, as Zwift developers should too, to fix these inopportune and unfortunate experiences..Version: 1.20.0
✓ Outdated and awfulThe worst UX and clueless customer support. If only zwift would put as much money into thier product as they put in thier marketing..Version: 1.55.0
✓ Was good until the menu stopped workingTapping bottom of screen doesn’t bring up the tool bar anymore so I can’t adjust the erg..Version: 1.42.0
✓ Problème d’abonnementPrélèvement par mois passe mais accès seulement sur essais.Version: 1.52.0
✓ Lost power regularySince 3 years I use zwift with tacx t2240 with my iPad Pro. Last 3 month, that is a pain. I lost connection with the tacx But, if I check the Bluetooth connection in my iPad and it is still connected . I had no problems I tried to clear the cache of my iPad, still not stable I got that bug since the 3 last version On some forum, several person has the same bug.Version: 1.43.0
✓ Still having pairing issues with my Apple Watch.Please fix!.Version: 1.60.0
✓ Can’t pairIt paired a few times during trial mode than I purchased thinking it’s would be awesome. Unable to pair since then. Lost $$.Version: 1.0.32972
✓ Love the app, HATE the new updateI can’t believe they got rid of the workout collections. I used to love the 4wk FTP booster. It was the perfect level of challenge, varied, and each workout was no longer than an hour. Now there are very few workout plans available, and there is not one that suits my needs. Now I either have to try to become my own coach and blindly piece together various individual workouts. Or I have to pick from one of only a few different types of plans, none of which suits my specific needs. Part of the reason I pay $15 a month is because Zwift felt like a personal coach. With the lack of variation in the workout plans it no longer feels like that. I’m profoundly disappointed. This used to be my favorite app..Version: 1.49.0
✓ No support for runnersI’m not sure why Zwift goes so hard for bikers but does next to nothing for runners. We’re willing to pay if it means we could get treadmill auto incline and some biker free routes..Version: 1.54.0
✓ Greedy but good (and why no cast??)I used to struggle with indoor cycling till this came along, it really keeps your focus on go longer, go harder which is what I needed. However I’m disappointed for the $30 a month you can only have one person per subscription, so if my wife wants to use it she either shares my profile even though we are diff weight and fitness or she buys her own subscription??? If this was a regular PC, PS4 or Xbox game you’d pay once and enjoy it but a sub means you’re paying a lot for a “service”. I’d have preferred to pay $200 and that was it rather than milking the teat. No dedicated help for the $30 a month, instead you have to rely on forum contributions from other users!!?!.Version: 1.15.1
✓ Login IssuesAfter using it 4 times without Zwift asking for login. I get ready for a race and turn Zwift on my registered apple tv to find out it wants my login 5 mins before a race. Dont understand why does it think I sold my apple tv to someone? Still waiting 15min for password reset email. I’ll think twice about usung this again. Stop blocking the use of the app with unnecessary password checks on apple tv Zwift. People are waiting to ride with me and you delayed it. Disappointing..Version: 1.0.65416
✓ You endure it’s many problems because there isn’t anything really comparableIts fundamentals work quite well, and it succeeds because it has this huge community already captured, but the price is high and the user interface so far beneath that expense. Basic stuff too, like not being optimised for different screens, so data is impossible to read when you’re running it from anything other than a large TV; no display of distance remaining in the course you’ve picked; lead in distances that are undeclared, so you can’t estimate how long a ride should take - if I had open time frames, I’d be on a real bike; being unable to change certain settings without actually being on a ride - annoying in itself, but also absurd, because if I actually wanted to ride, I’m not there to fiddle in menus... there’s lots more, and they’re all just annoying, but they add into a giant unsatisfactory ache..Version: 1.0.67624
✓ V4.6 Update is forced and buggyVersion 4.6 has a number of known bugs that are list in the support section on Zwifts website (you have to search a little “Game Update Known Issues - July 19”). They look pretty severe (activities not saving, log in not possible etc.) and each section has a headline “Workaround” where the following paragraph reads “While there’s currently no workaround….” - it’s almost comical because it’s the same for all bugs. Why even having a “Workaround” section? The one that is effecting me is that it won’t allow pairing a smart trainer and a separate power meter at the same time anymore. Might be an edge case for many but my situation is that I’m running smart rollers whose power meter is wildly inaccurate and therefore the bug renders my setup basically useless. Took me a while to figure this out (running on my phone) and then I grabbed my iPad which has auto update turned off. I was able to pair but Zwift would refuse to start the game until I update to the latest version. Force update to a - for me - useless version..Version: 1.15.0
✓ Take so long to finish updateWhen you get ready to jump on the bike start ride, you had been notice you need to update new vision and can’t do later. Every time the update is take for long time. That’s very annoying. The game and ride community is excellent but would be great to fix this annoying issue..Version: 1.48.1
✓ Conection problemeThere is always something wrong whit conection..Version: 1.53.2
✓ Don’t pay your subscription with ITunesIf you pay your subscription with ITunes you will be denied access to Zwift for several hours on the day of Renewal. During that time you will get a 25km free trial then get kicked off. Obviously this isn’t ideal if you’re in the middle of an event or race but despite reporting this to Zwift on 2 separate occasions they don’t do anything except blame Apple. I really cannot understand how a company thinks it’s acceptable to deny service to customers that they have paid for every month! If Zwift doesn’t like how long Apple take to process payments don’t accept that form of payment!!.Version: 1.33.3
✓ Was great, now glitchy and annoying... thinking of TrainerRoad insteadI’ve been a happy subscriber for a number of years and run with a full Wahoo setup. Over the past six months the Zwift has become more and more glitchy particularly with Bluetooth dropouts mid training ride and also the cadence function has become completely inaccurate during training programmes. And no it’s not batteries or interference, checked all that stuff and no issues there. Maybe Zwift has just become too clever with too many subscribers to be a serious training tool anymore. I think it’s time to get back to basics..Version: 1.0.57818
✓ Créer un entraînementPas capable de créer des entraînements avec IOS( iPhone, Apple TV, etc.).Version: 1.43.0
✓ Latest update won’t connect with smart trainerEver since the latest update, my bike (Ascend S2) can no longer connect to Zwift via Bluetooth. It’s not the bike as it can connect to other biking apps without any issues. I’d prefer ride indoors using Zwift but if this can’t be fixed I’ll move to a different service..Version: 1.61.0
✓ Great however many flawsIt would be great if it wasn’t near completely reliant on the companion app. Also the function of changing ones characters and bike or changing challenges needs to be done during a ride seems very out dated, why not make that so it doesn’t require you to have started a ride to do that. Connectivity can be frustrating and costly on races, for example heart rate watches sometimes just lose connectivity for no reason or my smart bike to loses the ability to be able to gear change. Amazing app just a few frustrating niggles..Version: 1.17.0
✓ NOT a true running app. Great cycling app!When I started on Zwift, I absolutely loved it! Finally a workout video game; what a concept. But then after my trial period ended and I became a paid subscriber, I found that some of the features and functions began to wean. It first started when I was riding a race and got a message that I was riding at “superhuman” and “professional” speeds before wiping my results from the leaderboards. I was super annoyed with the first couple, but became enraged with the third and fourth after I recalibrated my equipment. Then came the running problems. First of all, Zwift should not advertise itself as a “running” app, because it has very little that runners can do compared to the cycling events. Aside from that, it quit syncing up with my Garmin Forerunner 945 all of a sudden. Even after several “uninstalls” and reinstalls of both Zwift and resetting my Garmin, it does not sync up still. So the app is completely useless when that happens. I am so disappointed, because I thought I found an app that would keep me working out basically for the rest of my days. However, I have canceled my membership and hope that another developer will come up with something that far exceeds that of Zwift. Goodbye, Zwift!.Version: 1.15.1
✓ Absolute hassleEvery 6 months or so I think let’s go to Zwift but then you go through the absolute DRAMA of trying to join. Absolutely ridiculous in this day and age. But……they take the subscription fee 5sec after you press the join button without access. Laughable absolutely disgraceful.Version: 1.41.0
✓ WTF5.am and I have an update ,,,, all I wanna do is my workout …. Big fat zero for me.Version: 1.58.0
✓ Please updateI love this app & get so much out of it however, I’m sick of clicking on the app & not being able to access it the first time. Each time I have to click the app again before it will take me to the login screen. Please check this out. Also a couple of times the app has shut down without saving my ride. Very frustrating especially when you’ve just ridden for well over an hour!.Version: 1.0.27910
✓ Caution: there is no logout on this app and it will mess up your drips and badgesI love Zwift. But the Zwift app on iOS, not so much. I’m sure it’s wonderful on an iPad, but on and iPhone it’s too small a screen to be useful. I use it to check my route/badge status when planning my next ride, because the only way to see completed routes, as of June 2021, is in Zwift itself. (Not in Zwift Companion as one would hope). The danger of using this app in that manner is that, if you accidentally stay logged into Zwift here, then go ride in Zwift on your PC, MacBook, Apple TV or whatever, is that your Drops and Route Badges may not post to your account. This has happened to me on more than one occasion. Zwift Support says it’s my fault for not logging out of one device before starting a session on another device, and they are right. Except that there is no way to actually log out on iOS Zwift; you must kill the app by swiping up, specifically. For this, and because Zwift on a mobile device isn’t a great experience anyway, I am giving the app one star because it allows you to corrupt your data, when Zwift is very aware that there is an issue..Version: 1.14.0
✓ Impossible with AppleI would just like to re-emphasise what an absolute joke this product is. Hours of trying to set up with Apple Watch and after it working once no luck. It’s a scam to present to customers that they can work this with Apple when they can’t. Worst UX I’ve ever seen.Version: 1.22.1
✓ Zwift Ignores CustomersZwift staff are too busy regurgitating talking points that they are “working on game features” and silencing longtime loyal customers raising questions in forums about priorities to actually make meaningful progress on bug fixes and enhancements. The community of riders is the product- something Zwift has never seemed to truly understand. It probably doesn’t help that most of the staff remaining after recent layoffs have been at Zwift far less time than the average customer has been a subscriber. The company doesn’t seem to value customer loyalty nor the free feedback frequently provided to improve the core experience. Without the community of riders, Zwift would be little more than cartoony graphics of Pace Partners making inane and repetitive comments. Zwift isn’t going to fix long standing bugs or make progress towards common feature requests until the community takes action. What we need is a day (or month) without Zwift- when customers choose not to use the service- to call attention to why we the customer matter. The first virtual world, Jarvis Island, was released as an invite-only beta product on September 30, 2014. On that day we should show Zwift what their product would be if the community stayed away..Version: 1.27.0
✓ What have you done?Love this app, I’ve had it for years and tend to use it for the winter months as the trails are sloppy and the nights come in very early. I’ve been using it almost daily since the UK lockdown began. Downloaded the most recent up date yesterday. Just went to bang out a couple of miles and the app on my iPad Pro is no longer recognising my Kickr or Tickr. This has never been a problem before. Opened the Wahoo app and that is showing the signals from both of them are strong. So I downloaded the Zwift app to my iPhone 8plus to see if that’s working. Nothing there either. Under normal circumstances I’d just go out for a ride but can’t at the moment so the app not working is a double whammy. Normally I’d rate the app as 4.5 but for the time being it’s gonna have to be a 2..Version: 1.0.48969
✓ Ok I have a questionWell, for one, for some reason it is never updating my avatar and it won’t let me change my account to my old one, but the main reason I’m writing this is because it is not calculating the speed correctly. I am clearly biking pretty decent and I always wondered why it said my route was a certain amount of miles but said I was at least halfway there when I had completed that amount. For example, in a 3mile route, i only completed it after 5miles. I found out that whatever speed it said on my bike, Zwift was saying I was biking quite a few mph slower. Like in a warm up I biked 13mph but it said 9mph and I wasn’t able to complete the route. Pls look into this miscalculation and reply..Version: 1.21.2
✓ Frustrating!The concept is fantastic and when it works this game is great. Unfortunately the experience is let down by a multitude of bugs and non-existent customer support. The most frustrating is constant issues with the simulated gradient resistant on your smart trainer not syncing with the gradient on the app. Numerous users have described in detail on the Zwift forums. Zwift are yet to respond on a fix months later…...Version: 1.19.2
✓ 3 StarAs far as when Zwift works, I would always give it a 5 star rating. However, getting zwift to work is always such a struggle. I have refrained from complaining for a long time, but I can’t hold back anymore as it is hard for me to be able to use the app every single time I try. The calibration freezes on the spin down, and sometimes I have to restart the app up to 10 times before it will complete to 0 MPH to complete (it usually freezes and stops at either 2 or 4 MPH, and will not complete) . Also, after the new update when I FINALLY did complete the spin down, I got on the map (Watopia) and started pedaling. When I started pedaling, all the sudden I was going 35 MPH, and it said my power output was 490 WATTS. I was barely spinning at a warmup pace, and no matter how many times I restarted/recalibrated it wouldn’t fix the power output error. Zwift has been such an amazing training tool, but it still feels like it’s in a test phase as far as development. Maybe instead of keeping on trying to give us new maps (we all want 24/7 watopia) try fixing all of the bugs the app has. Regardless of the issues I still LOVE the app and the program! I just want to be able to hop on and spin with ease!.Version: 1.0.32535
✓ GarbageToo many glitches.Version: 1.56.0
✓ Not there yetGreat concept and it will eventually work brilliantly. At the moment the seven day trial doesn’t work. You ride 25km on your first attempt and when you try to do another ride the app simply doesn’t allow it. Very frustrating. When you contact the customer support they do reply quickly but have never quite grasped my issue. Again quite frustrating. When you are being asked to pay as much as you do per month you definitely expect a better quality app and service. Similar concepts on play station games, where you join an online platform sees consumers pay a one off game fee without ongoing subscription so I’m a little unclear why the cost is so high per month? I presume they need the cash to develop the platform further. Ultimately it’s going to be incredible and I will get involved - I might even be prepared to pay the fee each month despite no agreeing with the cost - it is that good! However when you see all the issues that they have had, my recent issues too then I will leave it a while until it’s completely fixed..Version: 1.0.22410
✓ Why not to ZwiftI like Zwift, I’ve had it since 2019, but they don’t make it easy to love. The software is buggy (you’ll see lots of people complaining in chats) - for example my avatar was invisible for weeks, which makes group rides impossible. Also their support is non-existent and their accounts process is terrible. I’ve just had 2 days of no access as a result of Zwift failing to notice my usual monthly payment made via Apple; not for the first time. Support ignored me until I started tweeting. The issue eventually got fixed but with no apology or credit for the lost days I paid for. I’m going to try Fulgaz and Rouvy instead..Version: 1.19.0
✓ And accessible for the blindUnable to use this program like my cyclist sighted peers as I’m totally blind and use adaptive speech software in which this app and system does not support. Anyway you could work with someone to make it more user friendly for the blind so we can join the program of the latest craze..Version: 1.0.70425
✓ Buzz KillZwift monitors our conversations and flags users if we swear or use innuendos. They will then ban us from participating for a week if we continue to make jokes they deem inappropriate. I am all for eliminating hate speech, but this censorship is about taking the fun away from good friends who are joking around. I find it deplorable that zwift does not allow us to talk freely amoungst each other. Do better Zwift! As a ride leader I have seen the power of fun banter to lift each others spirits in a dark time. Please don’t kill our buzz..Version: 1.33.3
✓ Poor Connections. Unstable pairingI’m new to Zwift after using the Tacx app, needless to say I’m very disappointed. The app hardly connects with my Tacx Flux 2 smart trainer. And when it finally does it does not have the cadence correct therefore my cycle is not true. Also I have endless connection problems with it trying to connect to the internet even though I’m right by the modem. Bluetooth drop outs happen frequently! I have no other obstructions near my set up with the advice from the zwift team. I love the concept of zwift and when working is great! But when it's time for a long ride on a Saturday morning starting at 5am and it doesn't want to connect, oh there's a problem with the account, network problems, and this goes on for an hour! This is what happens! So frustrated to say the least!.Version: 1.25.0
✓ Bugged appKeep calm, let’s go for $20/month buged software.Version: 1.52.0
✓ Weekly updates and apply tv remoteHonestly stop with the mandatory updates. Just let me run off the old system. I just want to jump on and ride not wait ten mins on a WEEKLY basis for your app to load. I know pre-program the “zwift muckabout” time into my getting ready time. Oh and for the LOVE OF GOD sort the Apple TV experience out. It’s dire. So fire. Oh so dire. AND YOU KNOW IT..Version: 1.28.0
✓ Good app, but fix the Bluetooth problemUpdate the app ASSAP!! BIG BIG BIG Bluetooth problem! Awesome app when it works!.Version: 1.61.0
✓ So this is the best virtual cycling experience?As a concept Zwift has a lot going for it, but I find the actual experience incredibly lacking. The Interface is just plain horrible. I do not understand how something this bad makes it to market. Yes, it’s usable, but it has a steep learning curve and lots of quirks. It should be simpler to use and work better. The menu designs and navigation are a nightmare and pairing my Apple Watch and my wahoo trainer at the same time requires me to enter and exit various screens. Not intuitive at all. The graphics are PS2 quality at best and artless in every way. They are flat and joyless and don’t really add anything to the “game play”. It would be great if the graphic would interact with cyclists or had fun animations but instead it’s a dead world filled with NPCs who just look at there phones. Boring. Not really game, more of a backdrop. The biking experience itself is okay. The social aspect is interesting. I suspect that is why this app has been so successful despite its obvious short comings. Honestly it’s just a matter of time before a company the understand basic UI and UE (and maybe some concept of how gaming effects the reward centers of the human brain) comes along and puts out a better product. It wouldn’t be that hard..Version: 1.19.0
✓ Massive waste of time trying to set this upMassive waste of time trying to set this as it’s not user friendly. Can’t find anywhere to sign up with the credit card! I wanna give you my money but there is nowhere to do it even though I have an old account that I’m trying to renew. Searched google and tried to sign up on the website but it’s just not happening. Wish I had my erg as that is simple and just a matter of jumping on 2-3 times a month without any expense!.Version: 1.39.0
✓ Complete Ignore of IPad UsersZwift is a good indoor training option, but I have attempted to work with them on several issues that seem to only impact IPAD users. They are seemingly uninterested in trying to fix the issues and make the application work identical agnostic to the IT platform (Laptop, Phone, Tablet). For over two years there has been no attempt to add the “distance back” banners showing how far back in distance other riders are (time is on the rider ladder but...). Also, with Laptop apparently you do not have to exit the game to start a new event. With IPAD, you still have to save out of the game each event. Why does it have to be different? Finally, why not make the keys in the IPAD/Tablet function like a laptop..Version: 1.0.71228
✓ Great concept, but so many bugs on AppleLove the concept and when it works it’s amazing. But if you’re using an Apple TV / iPhone / Apple Watch setup this is impossible to navigate. Plus your HR on the Zwift Apple Watch companion will never connect! Spend more time trying to get it working that I do actually riding online. Incredibly frustrating..Version: 1.18.1
✓ Good but glitchyHas been great but has been very buggy recently.Version: 1.15.0
✓ Not workingI cant connect the app with my iphone or ipad. I tried everything and its still not working :(.Version: 1.48.2
✓ Works OK but with some quirks.I used Zwift last winter with a runpod and Apple Watch and that worked OK. Sometimes, the run pod would lose its Bluetooth connection to the iPhone and my avatar would stop running. So this year, I started using the watch for calories, HR and cadence. Oddly, Zwift will report my time, calories, HR just fine. But my distance is reported in the Apple Fitness+ app as 0 ft. Also, the speed reported to Zwift by my apple watch while I am on the treadmill keeps fluctuating, so my avatar will slow or stop for a few seconds, then run real fast, then stop again; over and over. Maybe there could be a way in the Zwift app to average out my speed so the avatar moves at a steady pace, as I am? Lastly, I suspect this is an Apple issue, but the speed reported is consistently slightly slower than that reported by my treadmill (6.2 mi/hr vs. 6.5), which is no showstopper but is really annoying..Version: 1.18.1
✓ Stuck in timeI use the app to connect to my Triathlon club… else i would delete it immediately. For the money, it feels like its stuck in 2010 and nobody thought about it after. No real iPad functionality, vertical screens with bad keyboard support. Please take the time and make it a real iPad app, please let us use full screen keyboards and for all the money it costs, invest a bit in getting it at least to 2020… Sign in with Apple, Subscriptions through apple (yes take the hit) - its not hard, just show that you put the minimum effort in..Version: 1.32.1
✓ Failure to complete a simple taskI have ridden two separate rides, rode further than the required distance to earn a badge for completing each ride, and the game does not update to reflect the completion of each ride. As many other users have complained about this game, customer service was contacted, and they told me the same - that it was my equipments fault for not accurately tracking each ride. I did everything that ZWIFT recommended; delete the app, reinstall the app, logged back into the app / game, reset the trainer, did a spin down to ensure there were no issues, and the game still does not show the completion of a ride. ZWIFT customer support said that I lost connection to the internet, the game stopped functioning, or something else to pass the blame on for ZWIFTs failure. However, each time I rode, when I quit the ride, the map shows a complete ride on the course - if i would have lost internet, then there should have been something missing on the map. Complete failure on ZWIFTs part and totally unsat for them to blame failures on the end user..Version: 1.0.60239
✓ Potentially Great, Reality OrdinaryThis app has the potential to be a great training tool, but in reality it ends up fairly ordinary. For a paid subscription, I would expect to be able to select various locations, not just various courses in one location. I also found that the Bluetooth drops out regularly which makes for disappointing results over a distance. I use the same connection with other apps and never have a problem, and found that Zwift drops out at the same point in a course every time (I did a 10 lap circuit and found it dropped at the same points each lap)..Version: 1.0.22410
✓ Disruptive constant updatesThe constant updates where you cannot use the app is taking away from this. A 60 min workout turns into 45 min workout because swift wants to update and you can’t use it without updating. Every few months would be fine. Every few days means they are continuing patching their own bugs at our inconvenience.Version: 1.47.2
✓ Zwift crashes constantlyGreat app when it’s working as it should, as soon as I get a message or try to use a power up during events it freezes. Hoping they can fix this.Version: 1.0.61591
✓ Quality let’s it downZwift is a great app and has the community to back it so at the core of riding experience it has it right. They need to get on top of quality however - issues with Apple TV and Wahoo, sync issues, general Bluetooth, pack dynamics, confusing UI since beta all let this down from 5 stars. Use it yes, be vocal on wanting improvements however.Version: 1.17.0
✓ No respect towards their usersThe developer almost explicitly show an enormous amount of disrespect towards their users, consider the following: - The app doesn’t let you to start your workout until you download their new 2.6Gb update. There is no way to skip, you have to cancel your workout and wait until the update is downloaded. Now consider how this might impact your users who don’t live in areas with fast and cheap internet. How do these updates impact them? - The game is lagging on both - 2019 MacBook Pro, and the latest IPad Pro. I’m struggling to understand how this is possible. But now consider your users who try to use Zwift on cheaper devices. What is their user experience like? - The connection between Apple Watch and the game just randomly interrupts and it stops recording your heart rate. Rumour is told, the only way to fix this is to buy a dedicate heart rate monitor. How does this impact your users? The list goes on and on..Version: 1.24.2
✓ Only one user per monthly subscriptionKinda silly I think to have an app that doesn’t allow your wife to ride periodically without her having her own $19/month account. No family plan. I’d recommend looking elsewhere if you have multiple users. Great app for a single person though..Version: 1.33.3
✓ Great App (when it’s working)I love the freedom Zwift offers of riding indoors when the weather is bad outside. I would love even more if they would test their updates before releasing them. I have an iOS device and after the latest update I am having real issues with resistance/power calibration..Version: 1.0.35311
✓ Coffee Break featureIt stopped worrying 3 versions ago. Still not fixed in update list..Version: 1.60.0
✓ The devs are asleepI took a break from Zwift for a year and recently returned. The things that annoyed me most remain untouched: You cannot turn off the annoying background sounds. The mute button mutes some things but not all things. There are crowd sounds that cannot be turned off. The “End ride” button is hidden behind an also hidden Menu button that is tedious to manage while shutting down a ride. Just put a STOP button on the ride screen. How hard is that? Exporting activities (FIT files) still has today’s ride PLUS an “In progress” .FIT file that is junk. This makes extra work to export the right file. If you have two users and accidentally tap the wrong one, there’s no “Cancel”. You’re going to ride or your going to watch, or your going to kill the app and start over. That’s ridiculous. And I don’t want to export screen shots of my ride. I don’t care. But I can’t turn them off. If anything has been done or added to Zwift in the past year, I can’t see it. And if anything has been done, why hasn’t Zwift fixed these issues that result in a UX score of “Way below average”?.Version: 1.57.0
✓ Run pod batteryHello I got my pod last month and changed the battery 3 times and now it’s blinking red and it will not allow me to run.Version: 1.0.32972
✓ Great game; buggy appZwift is a great virtual world experience but let down by a buggy app. Pairing an Apple Watch is a chore and often will not work at all. Or it will work for a bit and then drop out. And I have given up on the companion app entirely. The main Zwift app itself has weird quirks not present in the PC version (why do I need to start a ride to visit the garage?) Finally, it will occasionally crash on login for no good reason..Version: 1.23.3
✓ Can’t see what’s Going OnI love Zwift but the iOS app is disappointing. On a phone, it would be better to break up the screen a bit so I can swipe between screens and actually be able to see what’s going on. Just wanted to use the app to pop into the garage and set things up before tomorrow’s ride but could not navigate the tiny icons. Desktop is the way to go for me until this becomes a bit more user friendly..Version: 1.30.0
✓ Update mercyGreat app, but its so annoying that every time there is an update i cannot ride until the app is updated. There should be an option to update later or in background so when i get to my trainer in morning the app update does not prevent me from exercising. Instead the update can sometimes cause a long wait in my otherwise tight morning schedule. Very frustrating. It’s a massive update and I’m going to miss my ride this morning because of this..Version: 1.32.0
✓ Heartbeat on Apple watch does not workThe HBM is super buggy and most of the times doesn’t work. Fix it!.Version: 1.33.0
✓ Zwift overallZwift has failed at multiple levels - what it promises and what it delivers has a huge gap - there is far too many tech issues the customer service is appalling when u add that to the fact that seasoned riders need to wait an eternity to unlock levels despite a hefty monthly payment it makes it a total waste of time - Garmin computer can talk to your smart trainer and u can do an indoor workout with planned power efforts -I have just cancelled zwift - May be they have too many subscribers already!.Version: 1.0.51339
✓ Expensive and confusingA bit overwhelming at first, especially if you’re not an experienced cyclist. The app has lots of info to try and understand. Eventually I figured out the basics. I’d love to be able to listen to music/podcasts within the app to help the time pass quicker! Also the cost is prohibitive for families, especially when only one person per membership is allowed. Please consider a family membership option..Version: 1.0.44368
✓ Got charged for free trial a day earlyI tried the free trial of this app and canceled it a day before the app said my trial expired but was charged anyway. I sent a message to customer service and never got a reply. I wanted to like this app and bought wahoo sensors for my spin bike so I can watch but even though my wahoo app instantly recognizes the sensors, the wahoo and companion app almost never does and when it does easily disconnects. I was only able to get it to work 2-3 times in the entire week of the free trial. I spent 40-50 min trying to connect it every time I tried to ride, which is longer than a workout would have been. Very disappointed both in the app and the service. It’s extremely clumsy using this and now I’ve paid $15 for an app that doesn’t work- trying to “wake up” the sensors doesn’t work and there should be a way to control the main app while sitting on your bike by using the companion app. Seems like this works well for people with smart trainers but people relying on separate speed and cadence sensors will probably not be able to use it consistently enough..Version: 1.0.64887
✓ Need to turn electronic beat offI’ve googled, I’ve looked at the app support. I cannot find how to remove the electronic beat. It is not an option in ‘sound and display’ in my settings. It is not an option under preferences. Please, let me know how I can make it go away!.Version: 1.47.2
✓ Please bring back the workouts you got rid of with the update!!I am so disappointed in the update which has claimed to organise workouts better - a while wealth of workouts are now missing! I only use an iPad so I can’t download the files (and shouldn’t have to), and there were so many workouts that I loved which have no disappeared. Yes some are in the plans, which we have to now enroll in, to access, (disagree with this too) but they were so much more accessible from “all workouts”. This is enough for me to quit Zwift and try another app so I will be doing this if this change isn’t reversed..Version: 1.49.0
✓ The most overly complicated system to get in a workoutSorry, I’ve given this app enough chances to work and I’m just done with it. The —basic functionality— is just not there. I have a $1k saris h3 trainer and it refuses to work properly with it. Sometimes it works great. And then when you’re just in the mood to get in a workout, it will just refuse to connect to the trainer in ERG mode which is the whole reason I have the thing. Seriously Zwift....I do not care how many virtual worlds you have. Make the thing work and work reliably. You’ve lost a customer here and I just can’t possibly ever not steer people away from this app. It is just too frustrating. Why do I have to “bridge” my BT connection for trainer, HR monitor, and cadence sensor across the Zwift companion? Is three BT connections -really- that difficult to manage on the Apple TV? My guess is not, but you just want to have a reason to make us install another app. Again. Stay away from this app, at least if you have a saris h3. For whatever reason they just can’t make it work right with it..Version: 1.0.58982
✓ Schwinn 230 not compatible enoughSchwinn tells you the Schwinn 230 recumbent bike is compatible with Zwift. While it will connect and show movement in the app, it only records your cadence. This isn’t enough for this app. Every time you hit a hill, your mph drops significantly. You cannot race or even come close to keeping up with any pacers or other Zwifters. And without the feedback from the app, you don’t get any sensation of going up a hill, etc. Despite this, I enjoyed the app, but without the ability to use the main features of racing and pacing, it’s not worth the subscription. The graphics are just ok. As a gamer, it needs to either be ultra realistic or cartoon like, with its own style. As is, the lighting, surroundings, graphics, are pretty dull..Version: 1.60.0
✓ So many long standing bugs and poor UXIf you subscribe do it through the zwift app because you’re in for a world of pain if you try via apple subscriptions. It just doesn’t work. Also other issues like I can’t turn on/off erg mode from my mobile, but can from my iPad. Authentication needs a major overhaul too. Customer support don’t appear to care. These have been long standing issues. The app itself when working is great, and through volume of users is the best offering for races and joint activities. Given all the issues though it’s worth checking out Wahoo’s offering too..Version: 1.32.0
✓ Be warnedWe are a family of cyclists having purchased a smart trainer we then realise that all out apple iPads and desk top are too out of date to work with zwift! Having set up an account for each of us on the only compatible apple product we own and each of us having had our 7 day trial I now find as I go to add each of our subscriptions that you can not add multiple subscriptions on one iTunes account! Looks like each person has to log into their own iTunes account and then log into zwift what a headache! Rapidly going off the idea! My evening of riding is rapidly disappearing as I try to workout a way around this !.Version: 1.0.23776
✓ Apple Watch Version is a messI’ve been using Zwift since 2020, and the Companion app on the Apple Watch has never worked reliably. I assume that the high ratings for this app are the phone version, because a quick web search for this problem yields a lot of hits, and Zwift’s guidance has been anywhere from pulling the app to calling it beta to no guidance at all. Enough is enough, it’s time to get serious about making this app work properly on the watch because it’s key to calibrating workouts and getting proper exercise data. If I’m lucky enough to get the watch to connect in the first place, the connection drops repeatedly, and even after failing to properly record a ride the app continues to spawn and take over the watch long after my Zwift session is ended. I think part of the problem is due to Apple BLE implementation but given the other issues with the watch version, it’s clear that to date Zwift has failed to deliver an adequate app for the Apple Watch and the improvement in the past 3 years is just not good enough..Version: 1.47.2
✓ Into the windI’m only leaving a one star in hope that the developers will read this as it’s important. I was 3/4 my way through a thought ride trying to get a badge; I went to click change camera view and sadly the app has been designed with the into the wind button RIGHT NEXT TO IT! Guess what happened while pushing hard up a climb….I hit the wrong button. Badge gone! Let’s be honest not the best button to have right next to change view which has to be pressed multiple times to get back to the one you want. Maybe have a think if it’s worth moving; please..Version: 1.21.1
✓ Not user friendlyAdmittedly I’m not very techy, but this is ridiculous. It’s complicated. No clear instructions on how to even get started..Version: 1.60.0
✓ Latest update July 18th on iPhoneWas working perfectly (with an occasional minor issue) for the last year + until the update. Both my wife and I have had countless WiFi drops, Wahoo Kickr stops responding to grade changes etc. Complete disaster for us. I have an iPhone X and she uses an iPhone 8. Both having a terrible user experience since update. Deleted and reinstalled app, checked WiFi connection, did a spin down etc. Nothing is helping. Been zwifting since almost the beginning of Zwift, never had such a horrible user experience. Side note...I hear we are getting another crappy Richmond type course that nobody likes in exchange for a hefty price increase coming up for legacy users. For the record, the only reason people Zwift is for Watopia. Maybe we can get more worlds like that sometime instead of all these UCI course remakes?.Version: 1.0.27910
✓ Bad connectivity with wahooTerrible connectivity. They need to improve their Bluetooth stack. I had to interrupts my training..Version: 1.34.0
✓ Love the idea but the app is confusingI am trying to persevere with zwift. I really enjoy it, but there is a lot of clutter on the app, too much for an iPad screen,and it’s hard to read the key metrics including incline. I think they need to improve this to get a five star rating from me. But it certainly makes the time go fast..Version: 1.0.50775
✓ Brilliant unless you live outside of the USEric!! Sort this out, honestly this is ridiculous NA represents 400m out of 8B people. Sorry your programmers need help with the math still!! Anyway! Sort out the mess with the garage, group bike and gear, change the layout so it’s less clunky!!! E.g. The home page should be “what do you want to do today?” Not here’s everything we think you should do!!.Version: 1.62.0
✓ Infuriating...Ultimately I have to say I’m enjoying Zwift but there are a few things which are absolutely infuriating. For the purpose of this review I’ll keep it brief to one of the main bugs bears...when I’m coming to the end of a route with approx 1k to go and finishing on a flat, quite often the gradient marker disappears and Zwift never recognises that I should have finished the route and suddenly I’m back on 10% climb which is neither reflected on the gradient or map. It’s sooo annoying to go so far and then Zwift doesn’t let you complete the ride. This is an absolutely fundamental thing that needs to be fixed pronto..Version: 1.0.60239
✓ Double charging meThe company has been double charging me and when I discovered this they asked me to send screenshots of the charges. I have done this multiple times. Every time I follow up they ask again to send screen shots and attach my follow up email but remove the portion of the email trail that shows I sent the screenshots! They are intentionally duping me. I will be complaining to Apple as well..Version: 1.43.0
✓ Connection to trainerWould be nice to be able to get on and just ride rather than fiddle around endlessly trying to connect to the trainer. Even though the app seems to always need another update, this issue has yet to be corrected..Version: 1.56.0
✓ Disappointing. Hopefully issues will resolve.I was really looking forward to Zwift. Recommended by friends I bought a smart trainer. However, I am pretty disappointed for the following reasons: (1) the program is unstable and crashes occasionally on my iPad Pro; (2) it seems to be impossible to link with my Apple Watch as a heart monitor with my iPad. (3) when I use my iPhone (an XS max) it crashes and exits every time I start a ride. (4) the graphics are OK but nothing to write home about. A bit like a 16 bit computer game or PlayStation 1. Frankly it's poor given the eye watering cost. Supplemental update: this problem has not been resolved. I ran the latest update. My phone detects Zwift but there IS NO WAY TO USE YOUR APPLE WATCH WITH AN iPAD. This is an appalling glitchy piece of software..Version: 1.0.42345
✓ Very goodGreat app, but what would be best is being able to race against my own avatars prior events. Other platforms you can do this (on one I can think if it is all you can do) and you are racing against a group of your own past rides ensuring you are getting faster than yourself, which lets face it is the real competition. Every event you do it’s different riders, many of which shouldn’t even be in your division. If you could do rides against your own past ride it would be an epic app!.Version: 1.0.63186
✓ Glitchy unreliable appStalls, crashes, forced updates at start of workout. Bad user experience.Version: 1.33.2
✓ F’in Hamster WheelWas expecting big things, but who the hell looked at the UX? Recommended smart trainer fresh on the island from over the pond... what does a sensible person do.. calibrate.. What an awful experience! All starts okay, pedal up to 27Km or so and hold for a short period.. Drop to a speed and hold, and hold and hold.. no countdown, no interaction, no experience just turn your legs maintaining a speed after 30 minutes, cancel f’k knows how much longer this piece of crap wants me to keep going like a hamster... Hit cancel, jump straight into some random short workout with no warning or choice and no idea of my trainers calibration status FFS... then you ride a 12 minute piece of s’t flat road with no climbs or descents to understand if the smart trainer and the SW is working in unison.... Conclusion - that kind of experience will quite simply put first timers off!.Version: 1.0.48093
✓ Recent update has killed the app on latest iOSSince the update a week ago, we’ve been unable to log into the app. Three people in the house have the same issues, with various iPhone models, and running different IOS, so can’t be a phone or IOS issue... Have tried to reinstall app. Weirdly it works when you power up the new installed app, but once you’re out of it and want to go back in, the same issue happens. Can’t wait to actually ride again..Version: 1.0.60474
✓ Best running/cycling simulator ever, when it works.Had so many good times running and cycling on Zwift and the many maps it offers, however if you’re looking for consistent running apps which work when you want them too, this is not for you, unfortunately I will always come back to it for my fitness at is the best option when it works, really let down again by the app, would recommend if you don’t mind paying £12 a month for something that works 80% of the time..Version: 1.0.60640
✓ Worst app!Always requires updates and takes forever to load 👎.Version: 1.33.4
✓ Enjoyed for a while but cancelled due to glitchesI used Zwift for most of this year on and off and enjoyed the challenges and found it motivated my indoor training however I always suffered from connection problems which got gradually worse. Using a new iPad Pro and Wahoo Kikr so probably not my kit. I could never see the full connections menu and it refused to see my Wahoo cadence sensor, then one day for no reason it refused to connect to my Wahoo and no amount of disconnecting and reconnecting Bluetooth accessories etc helped. Tried removing and reinstalling the app several times and nothing worked. Looking at the help forum it seems I’m not the only one to have this problem using IOS. To cut a long story short... I have cancelled my subscription to Zwift and moved to Rouvy, which connects to everything immediately and has much more engaging routes and better graphics. It’s also not perfect as it doesn’t upload to Garmin. But it works. First time. Every time and I can see all the graphics and metrics without my specs which wasn’t the case it’s Zwift where some are barely visible even with specs on..Version: 1.0.59353
✓ Price50% price increase, not renewing my subscription.Version: 1.0.32117
✓ Deleted my accountI’m 15, have had zwift for about a year and was cycling every other day through lockdown. I had a decent follower base and was making great progress when I tried to log on as usual but my account details weren’t recognised. I contacted zwift and finally after 2 weeks got a response saying my account was deleted and they had sent an email warning me, even though they never did. I responded asking what to do and it’s been 2 months and still no response. I’m really disappointed with the customer service. Apparently I’m not the only one with this issue and hope it will be sorted soon. Other than this it’s a fantastic app with so many ways to keep you interested and an awesome way to keep fitness up, I thought the previous customer service was good but it’s been awful recently. It’s a shame over a year of my hard work has gone down the drain..Version: 1.0.63186
✓ OKUsed it mostly for running on the treadmill. It definitely makes running more interesting however I cancelled my subscription because: 1) takes too long to go the process of setting up a run (should be a quick start option) 2) too many times after completing a run I get a message when I log back in that my last run was not saved. Always asked ‘do you want to save now’ and after saying yes it always responds (after mins of waiting) that ‘oops something went wrong’. Annoying! 3) speed accuracy fine for a few minutes after synchronising but then varies by up to 0.8 mph (shows you running slower) 4) courses get boring after a while..... appreciate most are made for cyclist who will get to see more of the course in 40 mins than a runner but most start in the same location and so you only get to see the same stretch of road 5) value for money..... it’s quite expensive per month and other (free / cheaper apps) can do some or most of the same things I will come back in a few months to see if things have improved. It was great until the novelty wore off... I also have 11 years of run history on Nike+ and so will stick with that for the time being..Version: 1.0.28834
✓ Perfect if you don’t plan on riding with friendsZwift is fantastic when I ride by myself. There are a ton of courses to choose from with different elevations and distances. I’m pretty new to the biking world and I can already tell my climbing has gotten a lot better from riding with Zwift. But trying to set up a ride with others has just been a complete NIGHTMARE. I am using Zwift because it has the capability to ride with friends. I have set up ~5 meet ups with friends and I have NEVER been able to get the ride to start with everyone without problems. Our screens will all say that we are “in the meetup”, but we often can’t see each other, even if we select the stay together option. Today I did a ride with 3 other people. Everything was fine for the first several minutes, but midway through the ride Zwift sent me on a route much different than everyone else on the group. It still said I was in the meetup even though I was on a completely different part of the course than my group. Very strange and very frustrating. Hopefully they can fix some of the bugs with these meet ups. If not I may recommend looking for other services/apps..Version: 1.0.57818
✓ Avoiding fixing an issueWe have been trying to stop a payment for 3 years of this app. Unused after a trial and unable to login due to issue with login details with an email address missing m from .com. Zwift are now playing an avoidance game, will update when resolved..Version: 1.24.1
✓ They Should Be Glad There Are No CompetitorsWhen Zwift works it’s great. The problem is that it works about 50% of the time, with most of the issues occurring during mass events. Contact customer support you say? Expect a return message many days later blaming your equipment: turn your modem off, update the app (there is no auto update despite being updated on a near weekly basis), and there’s a problem with the Bluetooth. They never take credit for issues. The funny thing is this is the only app that has problems, so blaming my equipment solidifies the problem is with them. Zwift should be pleased no competitor is out there. When it works the app is a lot of fun, but the anxiety of climbing on a bike and being unsure it will work makes me wish something dependable would come along. I’m writing this after the third app crash in two ride attempts. Surely that is not considered dependable..Version: 1.0.37722
✓ Easy on the Updates!Have been using Zwift for over a year now and can’t fault the app for training,riding, racing and global connectivity. The three starts is due to the updates which are starting to become so frequent as to be frustrating. I understand updates are needed but the amount of updates experienced at the moment is bordering on ridiculous. It seems like Zwift needs continual patches please figure out a way to do this maybe a bi monthly maintenance instead..Version: 1.0.71228
✓ Realism is patheticSo I am rating this app 3 since we can’t rate half a star otherwise it would be 2 1/2. Been using this for 2 months so I’ve given it enough time. The good is that this is really the only app with avatars that ride or run alongside you that are the most realistic. What I don’t get is the differences in riders. I’m not sure what equipment or settings others have but when you are pedaling to the point you are going to fall off the bike and only generating 135 watts tops at 95 rpm and 20 mph tops and the rider next to you blows by you at the same or higher speed with a 250 watts and 50 rpm something is wrong. Going up hills with a 3-4 grade I slow to 3-4 mph. What’s demoralizing is someone will jog by you while your struggling to get up the hill. That is not realistic. Again I don’t know what equipment or settings others have but the disparity for me is too great. I just wish there was similar competitive app I could switch to..Version: 1.0.61591
✓ Fix Apple Watch heart rateGreat app but every ride I spend the first 10 minutes trying to get my Watch to pair for heart rate. Suddenly it connects and then usually works fine for the rest of the ride.Version: 1.55.0
✓ Love it when it worksGreat app for off season training. Sync w Apple Watch and stability while ‘in game’ came be frustrating. Love it when it works. Super ugh when it crashes when you’re an hour into a workout..Version: 1.61.0
✓ Always required updatesAbsolute pain having to constantly update the app before starting a ride. Surely this many non backwards compatible changes area are unnecessary, or poor design.Version: 1.25.2
✓ Not workingI love zwift but it stopped working over a month ago. I’m gonna cancel in the next week if it’s not fixed..Version: 1.61.0
✓ Bad metrics and limited routesI quit riding to day mid ride. The metrics are a total joke! I picked a ride that was 7 miles long with 232 feet of elevation. They put the 232 hill challenge right at the start. I put in 7 miles on my Bowflex and only went 1.2 miles on Zwift and never saw the top of the hill. Total crap!!! I ride irl and have hills around me of 850 feet and it takes me about 10 minuets to get up them. I spent 25 minutes on Zwift and never got to the top of a 232 foot hill. 🤮🤮🤮🤮 there’s no way their metrics are even close to real life. I don’t need this app to ride!! I can do it on my own!! There also the fact they limit your choices of rides everyday. I PAY for all content. I should be able to access any ride any time any day I flipping want!!! It’s mine I paid for it!!! But nope. Zwift gives you limited choices of rides and only certain days you can access certain rides. What if I don’t train those days??? I won’t ever be able to ride half the routes I’m paying for then. Good bye Zwift. Enjoy the $$ you ripped out of me. You won’t get any more ever!!.Version: 1.22.1
✓ Premium price, lackluster valueBeing a video gamer and an avid cyclist, my impressions is that Zwift wants to charge a premium price, like World of WarCraft, but fail to offer certain elements of online gaming that are commonplace. For example, a custom ride or game is not available to ride alone with your friends so you are stuck riding with everyone else in the virtual world and dealing with tracking them on the enormous list of riders nearby. Riding with friends (side by side) is very challenging and Zwift has failed to add a tether mode so groups can more easily stick together in the massive world of riders. They also need to add the ability for at least pc players to host worlds and rides for certain groups to ride together. For $15 a month, Zwift offers too few places to ride. I have seen it all already after only a couple months of membership. Again, other games offer massive worlds which take many hours to explore. In short Zwift is a novel idea and in some ways it is implemented in good ways (there wonder training regimens which a member can follow to improve) but the game is too one dimensional as a game. Some days I just want to ride (play)alone or with a buddy, if they can do that since Halo 1, why hasn’t it happened in Zwift yet?? As soon as I can start riding outside, I’ll save the $15 a month and cancel..Version: 1.0.32535
✓ Too many updates for things you’ll never noticeGood app but hate being ready to ride then have to wait for an update that makes next to no difference to your experience most of the time. Very frustrating!.Version: 1.48.1
✓ Too many updatesShocking, update update update update update update. Really? Why not just do a decent update once in a while not like. Completely unnecessary and ridiculous.Version: 1.49.0
✓ Dropped out nearly every time I used it!I had been using Rouvy or TrainerRoad with my Smart Trainer, but thought I’d give Zwift a try since our daughter and son in law are now using it. I’m not a big fan of the Virtual World, but was willing to give it a go. I should first point out that the firmware was up to date on my Hammer H3 and I ALWAYS run a calibration before riding any routes as part of my warmup routine. Right off I noticed absolutely NO synchronization between negative and positive grade changes. It was actually HARDER to pedal DOWNHILL than up hill. I have NEVER had such a blatant issue with either Rouvy or TrainerRoad. 50% of the time Zwift simply stopped in the middle of a ride leaving me scrambling to keep my workout going. Seems it lost contact with the trainer and my HR monitor, something that has never happened with the other Apps. Another peeve is Zwift only shows the grade changes in graph form as you progress, not of what’s ahead whereas Rouvy and TrainerRoad display the grade/resistance profile of the entire route so you can more accurately pace yourself. Unlike Rouvy, where you can ride REAL roads from all over the world, I found the choice of routes limited and repetitive. I also found simply TOO much going on visually with Zwift for my taste. If you are looking for a App that functions properly and gives you the impression you’re riding outside on a road forget Zwift, go with Rouvy instead!.Version: 1.0.60640
✓ Needs updatingLots like to rave on this and it’s intention is noble but I have issues that they spend more time on virtual than actual training. All the data dashboard while using is so secondary and too small and poorly laid out. There is lag in data transmission and it’s too hard to keep the watts and cadence from moving up/down inconsistently with your activity. They’ve got waaay to much going on screen and not focusing on training and technique. Trainer Road app does a far better job at this without all the virtual world distraction. It’s nice but I want training as the priority not Watopia! Lastly they don’t offer and customer support at all via phone. It’s fake chat and when you exhaust that you can send an email and wait. It does not offer you receipts either on your purchase..Version: 1.0.60611
✓ Reconsider this app if you plan to use this on an Apple TV 4KThe in game experience is magic. Am a newb at virtual riding and have had limited use of other similar apps. But I find this really entertaining and makes in-home training much more enjoyable. Riding around Central Park from your lounge room in Australia is fun, lets face it. But, before committing to $21 a month ($AUD), be aware there is a serious bug with the interface between the Apple TV remote control and your Apple TV 4K device when using the Apple TV Zwift app. Navigating around the app with it is a woeful experience to say the least and forget about scrolling long lists. From what I can see in various fora this bug has been around since at least 2018 and still has not been fixed. Very disappointing for an app that costs this much. So for now I just use the ipad app and simply mirror the screen to my large TV. So not as happy as I should be for $252 a year. This is my personal experience but is commensurate with significant numbers of other users in zwift related fora. YMMV of course..Version: 1.0.49617
✓ Stop with so many updates!!!I run the app off my computer. Regular updates are very annoying as they take time. It always happens before s ride and I have to wait and wait to the point I don’t have time to fit in my ride. It’s also very glitchy after updates. Every week updates are too many. So many updates make the app inconvenient. Bad..Version: 1.51.0
✓ Custom Graphics Settings Req. Stat!The core functions are there and I get a reasonably reliable experience for a shed set-up. However, the graphics are unacceptable on high end mobile devices. I understand Zwift need to cater for all types of mobile device and want to avoid people with power end devices impeding their own experience. With the current standard of high-end mobile devices some degree of customisation - even if it's automated by the app per device - is desperately needed. Mega drive graphics are not tolerable in 2023 for any reason. Especially while the completion are happily allowing users to stream 4k ride footage with ease. Sort this out and it's a 5* app for me..Version: 1.52.0
🙂 Zwift: Ride and Run Positive Reviews
Zwift: Ride and Run works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Zwift: Ride and Run.
⛔ Zwift: Ride and Run Problems
