4.8
4.86707 star

Total 7 Negative Reviews

SchoolCafé App Complaints & User Negative Comments 2024

SchoolCafé app received 7 complaints, negative comments and reviews by users. Have you ever had a bad experience using SchoolCafé? Can you share your negative thoughts about schoolcafé?

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SchoolCafé for Negative User Reviews

FeaturesIt says you can see the school menu and i don’t see it or where it should be listed....it says your child buys a snack but you doesn’t tell you what the snack is so you have to rely on your child to tell you what they bought. I have the alerts set to low amount to notify me and her balance was down to $2 and i received nothing isn’t that considered low? Not happy that you have to pay a convenience charge every time you have to load money on but nothing on here feels convenient!!! For that constant charge everytime you load money i should be able to view a menu get a detail of what was bought and alerts!.Version: 5.3

Holding Menus Hostage for Students’ PIIThis app takes information that should be easily and publicly available, and hides it behind a password wall. To access school menus at all, you have to create a password protected account. And you can’t save your kids’ school to your ID - no, they don’t need parent statistics. If you want your school as the default, you have to give the your children’s school ID number, which gives SC access to all your children’s personal identifying information. (Otherwise, you have to wade through ridiculously long dropdown menus that constantly reset unless you do them in a precise order.) We should not have to pay ransom with our children’s personal information just to view menus that should be readily available to any school parent. This flagrant consumer data collection app is disgusting, and I hate that my school district has been suckered into using it..Version: 5.4.1

App contains alarming number of errorsWhile this app has some good features it also has unprecedented number of errors in the list of menu foods that for example show photo that depicts Broccoli but the name , ingredients and nutrition facts depicts Turkey Hot Dog and there is at least another 20 items described wrongly and it worries me when it comes to the heating , serving, combining and mixing foods that the students might be eating contaminated foods or improperly heated , mixed or served especially with the fact that most schools employ mostly non-English speaking cafeteria employees and it raises concerns about safety of the foods that our children eat as most foods labels are in English language only ..Version: 8.1.0

Menu doesn’t always showWish I could love this app! But for some reason the menu doesn't show every day! I check daily for my younger son and there are times that nothing shows on the day I’m looking at! Also tried printing the monthly menu from my computer and it doesn’t print. Please update the app to function properly every day! So frustrating to not be able to see what is being served for lunch everyday.Version: 8.2.0

Menu bar moves when scrolling and won’t allow pasteMy district just switched to SchoolCafe this week and I’m honestly shocked it has so many good reviews. The menu bar at the top moves up and down the screen, blocking text and buttons, when I scroll. It wouldn’t let me copy and paste my student’s ID number in, so I had to keep clicking back and forth between the email the district sent with the ID numbers and the app, trying to keep a 9-digit number in my head, for each of my four kids. Time will tell, but so far I’m not impressed..Version: 8.2.0

Mixed feelingsV4.6 will not load properly. Even though I have the latest version it still tells me to update the app or use the website. Also, even in previous versions, the food shown in my child’s school lunch isn’t often what is actually being served by the school. I do like being able to create a virtual plate for my child, though, because it makes it much easier for him to see what he’s going to buy prior to the pressure of lunch line. This is where having the correct food being shown comes into play..Version: 4.6

Payment sources and convenience feesYour convenience fee is 5 percent!? And before you say it’s the school district that sets that - they are setting it high because you are charging them a lot. It’s not enough that you are getting our and our kids’ data? Also, in 2020, you are still not accepting Apple Pay? Your app is not working with password managers so we can fill out credit card numbers automatically? We can’t even paste credit card numbers into your app? Not everyone wants to store a payment source on your servers. Give us options, it’s simple to do it..Version: 5.5


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