4.7
4.78341 star

Total 47 Negative Reviews

ParkNYC Powered by Flowbird App Complaints & User Negative Comments 2023

ParkNYC Powered by Flowbird app received 47 complaints, negative comments and reviews by users. Have you ever had a bad experience using ParkNYC Powered by Flowbird? Can you share your negative thoughts about parknyc powered by flowbird?

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ParkNYC Powered by Flowbird for Negative User Reviews

Horrendous. I still get tickets.On multiple occasions, including todays date. I have received several parking tickets whilst confirming that I have indeed paid for the meters during these times. When approaching a meter, it says to use the app. NYC pushes us to use this app, and while it’s mostly convenient, it also adds a large amount of headache since I have to follow up with tickets that are wrongfully issued. I suggest that ParkMobile LLC integrate a better connection to the meter system and NYC work on it on their own side before there is a class action lawsuit filed for all the time and agony this is causing many New Yorkers..Version: 2.0.10

Still got a ticketPaid for parking and still for a ticket. Can’t download receipt on the app.Version: 2.0.5

Service charges add up - app is still hit or missHad original park mobile app. Worked good enough. It was upgraded and all my information was deleted. When you sign up a second time, as long as it’s same email you will get account balance back. So that was ok. The app crashes and kicks you out a lot. Forcing you to log in which came be time consuming. Very buggy. The kicker is now there is a service fee for everything. You add money there’s a service fee. You park and use the app to pay for parking there’s a service fee. It’s not much more convenient then going to the machine and now I need to pay extra to use it..Version: 2.0.8

Needs adjustmentsWith the printed ticket if you purchase max time limits & move to another location your time is in good standing but with this if you purchase max time or anytime to say if you move you limited to that zone so you loose money if you move to a different zone … In one way it’s good to use cause many machines Don’t work for one reason or another but in the other hand you loose money if you move you can’t take the ticket with you.Version: 2.0.8

Got a ticket 3 minutes after paying my parkingThe app worked once but the second time, I parked for half an hour, paid the fee, went see something and came back to the car. The guy giving ticket was issuing down the street, he had given me a ticket 3 minutes after I paid. I asked him to remove the ticket, he said he couldn’t, that I needed to dispute it. He was not seeing the payment on his machine…. And now, I’ve been trying to dispute for a month and a half and the website is not working better than this app….Version: 2.0.10

They now charge to use itThis app used to be great and I used it all the time. Paid only for the minimum time allowed if I was going into a store and was able to add more time from the app if I needed to stay a little longer. The updated version now charges for the initial transaction plus charges again to extend the time. It no longer has an advantage over using a credit card or a quarter or two to feed the meter. I will now only use it in an emergency where before I used it almost daily. They’ve lost my business..Version: 2.0.2

Got a ticket anywayThe app worked fine for me, in that I was able to add a vehicle and pay for parking without issue. The problem is that the cops apparently don’t know how to do their jobs, and I got a ticket while legally parked because I didn’t display my receipt. Obviously I can’t do that. This is the system built by the DoT, and advertised on every parking sign in the city, and it’s been around for a long time, and somehow law enforcement still hasn’t figured it out. So now I have to fight a parking ticket and keep track of that for the next few weeks to make sure of the outcome. 2/5 stars because the app itself worked perfectly for me. Docked stars because it doesn’t matter that the app works if the rest of the system is trash..Version: 2.0.10

They wrecked itThey upgraded the user interface and wrecked the functionality of the app. The login is worse but modernized--who doesn't love logging into facebook just to feed the meter. The app has a hard time remembering you're logged in, so just to check the meter you have to burn 45 seconds The e-wallet is annoying. Either park $100 into the void or pay a processing fee (aren't we already paying taxes?) Keep in mind the original app did not have a processing fee The old app was better and faster, but I'm sure some contractor burned NYC and this is what we'll be stuck with for the next 20 years..Version: 2.0.8

No Apple Pay, $25 minimum, lengthy registrationRequires a lengthy registration process, does not accept Apple Pay, and requires you to load a minimum of $25 into a separate account before you can pay for parking. This app completely fails on all measures. The previous ParkNYC app (a white-label version of Parkmobile) was simple and intuitive. It had the capability to accept Apple Pay — though NYC DOT inexplicably chose to disable that option — and allowed users to pay each time they parked, rather than pre-loading money into the app. Despite the Parkmobile data breach, it remains the best parking app on the market. I hope NYC DOT reconsiders and brings back the old app (or something even better)!.Version: 2.0.3

Buyer bewareWhere do I begin: - Under no circumstances will they refund you - The app doesn’t know what zones are prohibited to park in - The app asks for your vehicle type but doesn’t enforce it if the zone is reserved for commercial vehicles only - The “parked at this location” feature doesn’t work and led me 10 blocks away from my car - Customer service is crap and very rude - UX sucks and is misleading - It’s the only way for visitors to pay for parking! Use at your own risk!.Version: 1.3

No favorite zone featureThey took away one of the best features in the old system. The ability to add frequently used zones as favorites so when you go there the zone number is already available to select and not have to input it every time. I see no improvements in the new app and I see they took away a key feature from the old system. Why did they take a giant step backwards? Will they ever bring it back? The notification feature of when the time is about to expire does not work at all. It worked on the old system. My question to you is how can you take a perfectly good well thought out system and replace it with this junk system and say it’s new and improved? I wish there were no stars in the rating! ☹️.Version: 2.0.10

Worst app ever. They’ll give you tickets even if paidGo ahead and spend 10 dollars for 2 hours to park in Manhattan. Walk away amused at the ease of it until you walk back to your car and see a 65 dollar ticket in your window that says “no ticket displayed”. The machines no longer work, forcing you to use this god awful app that hardly ever opens or allows you to use it to begin with. I’ve had to fight at least ten tickets since the switch, winning them all, but it’s absolutely ridiculous how useless New York is with all the money they presumably have. I’m writing this review after 2-3 years of using it, hating it, but this morning the app logs me in and spins and logs me right back out and I’ve had enough. It’s truly atrocious but NY has left us with no other way to pay for parking..Version: 2.0.8

One thing that must be improved!!When I have a balance on my wallet that available to use , it cannot be used until I go to my profile, pressing on the payment option and than going back to enter the zone . If I’m not doing all this it’s just ignoring the fact the I have balance and asking me over and over for my credit card. It doesn’t give you the option to choose different payment methods! So so so annoying!!!!!!!.Version: 2.0.3

Predatory minimum $25 refillSo upset the parkmobile app is retired in NYC and I now have to use this one. I used to be able to pay with my card each time I parked. This app requires I load money on to the app, and then slowly deduct from it each time I want to park. It’s a scam, hoping to get free money from people who only have to park once or twice, or forget they put money on the app at all. Please change this feature. It’s an unnecessary extra step that benefits no one. The city already gets extra money any time someone leaves a spot early and someone else pays for the same time. Thank you..Version: 2.0.2

Poorly DesignedThis new designed parking app is by far the worst! Needs to be simplified and easy to work with. The tiny box to enter the meter number /zone number on the bottom of the iPhone scream is the most ridiculous thing. Seriously!!!!! Make it LARGER. The dial time is the dumb !!! Make it easy and let up selected with pre designed times by a touch button so we can move on. Bring back the old design !! Also. Where do you see that the stop watch that the clock has actually started once it’s paid. Where is the signal?.Version: 2.0.4

AwfulApp has a tendency to not work I.e unavailable at this time or cannot apply payment. Be very careful if you already have a car listed on the app and you happen to be driving your second vehicle, you’ll have to enter all the vehicle information; switch primary vehicle then pay for parking. I’ve payed for several sessions for a vehicle that never even came into NY on that day. Even with time left on maximum session , you must let session expire to park for longer. Cannot extend existing sessions. Very UN - user friendly app..Version: 2.0.8

Horrible DowngradeThis is supposed to be an upgrade ? I find it to be a downgrade… I understand sometimes you park and you can’t see the number so it uses location service. That’s fine, but it’s so far it’s not accurate. It gives me addresses that I’m no where near, and when I put an address in that I’m literally parked in front of it doesn’t show the location and the right borough. As much as I put Queens. It shows Manhattan or something else, It’s terrible. I find it more difficult to use than the original version The other fault is that you can’t save certain parking areas that you frequent as favorites as you were able to do in the original version. It makes parking a lot faster especially when you park in the same areas often. I hope they change it back or at least update it to work better and allow you to save frequent parking areas and label them as you were able to do before..Version: 2.0.2

Worst App in the world!!Can’t believe this is the official app for parking in NYC. How many updates has it been now and still horrible. Cybersecurity breaches, our personal data being stolen, updates that have taken our reload money (no way to get it back)… just one thing after another, I never write reviews for apps but I had to for this one. Who is in charge of this? Did they not think through before rolling out a new update each time? Isn’t this app suppose to help make our lives more convenient, instead it’s a mess..Version: 2.0.2

Easier than the meter, but the constant mandatory updates are a nuisanceThis should be a great app, but is as frustrating as it is helpful. The chief complaint is they are constantly rewriting the app for what look to be inconsequential improvements. But the database or whatever it accesses is unforgiving about letting you continue to use even the recent previous version of the app—and being forced to do a new app download and install exactly when you are trying to park in a hurry is absolutely what you do not want. If they insist on it being so blessed important to update every single time, let the app send you a notification ahead of time so you can take care of it at your leisure, not when you are trying to park and get where you are going..Version: 2.0.10

Deficient in several areasFirst, I can’t find how to stop the annoying emails saying my wallet is running low. Second, when I enter the parking zone the previous app took you to numbers keyboard automatically. This app does not. Third, I have to login every time when I open the app. I chose to log in with my Apple ID and every time I open the app I have been logged off. So it takes longer and sometimes login fails. Fourth, you are charging a fee. Why?! The previous app worked fine. This is not an improvement just a racket..Version: 2.0.5

Better than before, but still needs improvement1. Doesn’t show the zone number, when ask me to pay to park there. I don’t wanna make a payment to the wrong zone, please show me the ZONE number before I Pay. 2. Doesn’t remember zone numbers of places that you’re parked every day, like the previous app, also, very important and necessary. Time is money, we’re all busy people and have things to do. That’s the whole principle of technology, to make things, faster and convenience, please remember the zone that I parked..Version: 2.0.3

TerribleWhen I first downloaded the application, I was so happy ! I parked for 2 hours and then I tried to park in another area and it was impossible. Then it worked again and I parked for 2 hours. When I wanted to extend the parking session, (the app shows that you ice) I couldn’t do it. Now, I called several times and nobody told me that I could only park 2 hrs with this application, seriously? I took my mom to the hospital and stayed more than 2 hours. You should train your staff to tell the customers that parking with the application is only for 2 hours and after that application not work anymore. I google it and found the answer. What good is it if it’s only for 2 hours? I will be deleting the app as soon as I use all the money I put in the wallet. Thanks for nothing..Version: 2.0.10

Wish I could pick the amountI love that this is available I enjoy how easy it is. It does have a lot of glitches at times which can be very frustrating. Also I don’t like that it makes you put a minimum of $25 in like if I only wanna park for a little while I only need a couple dollars because then I’m removing those $25 from my bank account or whatever card I am using and all I needed was four bucks five bucks maybe 10 bucks and at the end I am losing $25 to the app that I might not use again for another two months you understand so for me I really need them to fix that and allow us to add the funds that we only need at the time.Version: 2.0.10

AVOID!Super glitchy! Had to input vehicle information numerous times. As a tourist, this is very unreliable especially since this is the only means to pay for parking..Version: 1.3

Why did they not auto upgrade usersI have used the old app for years but suddenly it stopped working. Online it said you need to delete and add the new app. I did and it sort of works. However took a while to add payment method. Actually liked the old app better. When you selected zone it auto took you to time. Now you have to push button. Liked the max time now this circle thing. Really with the app team tested this more..Version: 2.0.2

Helps you to get a parking ticketGlitchy and hard to use. Got an error message when trying to extend my parking session. This app threw an error which resulted in offline parking ticket. Disputing a ticket did not help. Worse experience ever. Avoid using this app..Version: 1.3

Horrible customer supportMy account was blocked on Saturday due to a credit card processing issue. The app didn’t say there was a card problem, just “An error occurred”. Then it got blocked and only then it told me that it was a credit card-related problem. I switched the card but the app stayed blocked and told me to call customer support. They took my info and… sent an email to the appropriate team (what?). Why didn’t they unblock it right away? Ok, today is Tuesday, and the account is still blocked. Customer support agents are not available on the phone. I wish NYC would do a better selection of its vendors. I’m gonna write to the city parking authority. It is an inadequate level of service for the main parking mobile app in NYC..Version: 2.0.2

TerribleNeeded to park a rental for just a couple of hours and forced to use this app because the meter wouldn’t process my credit card. So many things wrong with this app. First, they give a space to enter the amount of money you wish to add to your account but, when I attempted to add funds I got error message stating I had to add the minimum amount of $25. Second, wanted to extend my parking time and got an error message stating that I could not extend. And finally, only spent half of the amount I was forced to add to my account but, surprise! No way to get the unused amount back. Even if you only use $5 worth of parking they now have $25 from you. I don’t own a car and do not live in the city. I guess they just keep my $25? What a rip off..Version: 2.0.10

New version is horrificI’ve been happily using this app for years. However this new version has taken what was simple and made it difficult. A. No more saved frequently used codes. B. It’s awkward to read a tiny map with loads of numbers on a small phone C. When you do enter the zone they give an inaccurate address( at least in Queens) OR a business that closed years and years ago. D. unable to replenish automatically when balance goes down to nothing. They want you to always have a minimum of $25, so you are keeping loads of money on the app Bottom line - WHAT WERE THEY THINKING!! (and your choice is use it, carry quarters or use credit card in the street - none of which are acceptable alternatives) E. Fees for EVERYTHING F. Timer starts BEFORE you are done clicking through APP. I paid for 36 minutes, but realistically only had 33! That’s 10% “ stolen” AND this is a consistent “steal”.Version: 2.0.2

Utter rubbishWouldn’t let me sign up, did everything right. Wouldn’t give me a specific error at all to highlight what the issue was then started saying I’d exceeded usage. Physical machine won’t print a ticket. I hate this city..Version: 2.0.3

Bad changes madeThe app was great. I only first downloaded it 2 or 3 months ago and it was great. Ease of use and the convenience were awesome. Way easier than getting out, standing in the cold while using your credit/debit card at the muni meter. Then they made changes to the landscape of the app. All of a sudden the card I had saved on there and used with the app 20+ times didn’t work. The app is still pretty easy to use and it still beats using your card at the meter but they changed everything around and it’s not nearly the same. Otherwise I would have given the app 5 ⭐️🌟🌟🌟⭐️..Version: 2.0.3

Still getting parking ticketsThis app was suppose to make life easier, but instead, it brings more work to do. I’m paying through this app for the parking, but two times already I still got tickets. Why the app would not connect and work with the city to make people’s lives easier? I have to waste my time and energy to dispute these tickets. Every time I’m paying, I have to take screenshots to keep evidence. This is not making my life easier at all. Please improve your connection with the city and stop giving people tickets for PAID parking!!!.Version: 2.0.2

EhhhFeels like another way for the city to grab more money from folks. A convenience fee is added to very payment. If the meter isn’t taking your coins or card which is OFTEN! You must use the app or else risk a ticket. So you get hit with an extra fee? Also the fact that every time I try to extend my parking time it says I can not. So now I have to remember when the meter will be up and start the process for a new payment to extend my time. 🗑.Version: 2.0.3

Absolutely uselessTake your money and you get no service in return. App is terribly designed and none of its features work! Why was this chosen as the only way to pay for parking in one of the premiere cities in the world?!.Version: 1.3

ADD Face-login/auto-login & Fix payment bugLeaving a 3 star review because the app consistently asks you to login multiple times just trying to use it in a span of a day. The 2nd issue is about the minimum amount being $25, I was charged twice, as the first time didn’t seem to go through stating that I needed a balance to pay to park. I called their customer service and was told there was little they could do. So now a $50 balance on this app that I barely use to park in NYC for $2 for an hour🤦🏽‍♂️.Version: 2.0.10

What happened??Used this for years several times Dailey. No problems. Now anywhere I park after I enter the number the screen shows something to the effect of “payment not required at this time” even when the signs clearly say I do. Not just me but same with the other 9-10 trucks with the company. Emailed support and I still waiting for an answer, can anyone help? I’ve deleted it,signed out, signed in all the usual things but nothing works. It’s garbage. Only reason I’m giving one star is because it won’t let me give 0 stars..Version: 2.0.2

DissapointmentThere was an opportunity to improve this app: it has been squandered and replaced with frustration, inefficiency, and almost chaos. The app seems to have more bugs now and the interface is less Intuitive to use. I could not process my credit card and they don’t respond quickly to customer service requests. I even got a ticket violation as a result because the street level machines were not working either. (Common occurrence) They deleted all past app accounts before the update, hardly giving any prior notice, made the app temporarily unusable, and at that cost this app shows a downgrade, not an improvement. Shame..Version: 2.0.2

Why did you change a perfectly good app?Why, why did you change? Old app was so easy and intuitive and in easy readable font. Payment could be charged to Apple store credit card. New release changed all of the above to make it much worse. It’s not intuitive. Who come up with sick idea to have a map. And once you enter parking Id it’s start telling and suggest parking address at the expense of the field where one has to enter parking if. This field is so small and stuck at the bottom so one need magnifying glsss to see what number you typed in. Now, I run out of funds and system wants me to type credit card info. it’s inconvenient to enter card info into the phone - you hold card in one hand, phone in another snd you need a third arm to type. I can not charge to Apple store credit card in automatic fashion the way it used to be. So instead, now I have to go back to the parking station and pay with credit card. You forced me to go back to use the credit card as opposed to NYC parking app. Even ewallet does not give you an option to charge apple store credit card.! Royal screw up! I will keep on using credit card and walk to parking payment and wait for the next release . Hopefully it will undo all these awful changes. Good luck!.Version: 2.0.10

A few major flaws- It doesn’t keep me logged in so I have to sign in every single time I use the app. There is no option to keep me signed in -you can’t pay for two separate parking sessions with the same car, and you cant cancel parking sessions either to start a new one. So when I’m running errands and go to a different spot a few blocks away and there is time left on the previous session, I’m forced to sit in my car to and wait for it to expire in order to pay again and avoid a ticket. Perhaps the WORST, most UNETHICAL flaw of all is the fact that this app allows you to pay for meters during alternate side parking. Instead of informing you like they do when it’s outside meter times or on weekends, they allow you to pay, hoping that you get a ticket. This should absolutely be fixed but it won’t, because NYC is greedy and corrupt. The only police officers I ever see are the ones giving parking tickets. Shame.Version: 2.0.10

Big step backwards in progress.Old app used to work perfectly. New app has issues logging in and has a complicated rotary dial for selecting time that doesn’t make sense or work well. Also, none of the settings from the old app were transferred over to the new one, so existing users were forced to configure as if they were new, including payment info and vehicles. There was also no notification that the app was going to change, so the first time users found out they had to download and set up a new app was when they first attempted to park after the cutover. Very frustrating for the user and showing little to no effort on the part of the developers..Version: 2.0.3

Horrible UpgradeWhomever was in charge of upgrading this ap should find another career. This used to work great- now it often just hangs on the splash screen when you open it and you have to close and reopen. Then it often hangs when locating your zone, then it often kicks you out with “system unavailable” after you seemingly purchase the parking, and sometimes it seems to have completed the transaction only to come back with “unsuccessful login” message..Version: 2.0.5

NYC issues tickets and does not verify app paymentFirst off, I will state this app makes paying for parking easier than using the meter and displaying the receipt. The major issue is that NYC traffic enforcement officers do not check if you have made payment through the app. 2x in the prior month I paid for parking on the app and received a ticket “failure to display parking meter receipt.” This requires you to submit evidence and dispute the ticket. Based on my recent experiences I may go back to using the traditional parking meters until this issue is solved..Version: 2.0.8

One star for nowLike one reviewer said before, “so much potential” First issue! I’m using iphone x, and it worked ok for the first 2 weeks, then it just stopped. The app, let’s you choose the zone #, and then you put how much time you want to park, and theeeen, when you want to click “start” nothing happens!!! I tried multiple times, and nothing. I ended up deleting it, and reinstalling it, and then it worked, for just 3 days..... Same issue. Deleted it... Today is working 2nd issue If it’s a 2 hour parking zone, you can only extend your parking, if it hasn’t expired yet. If it did get expired, you’re out of luck, soooo.... i am only giving you guys, one star. Hopefully, this gets better, and i will update this review.Version: 2.0.10

Lost my moneyI had the original ParkNYC App and had money left in my wallet/ account, when I updated the App I was told it was supposed to ask me to transfer my left over loaded money to new wallet in the App, it didn’t. I called customer service, they never gave me a clear answer on how to get it back. I also wrote them twice. I never heard back.. it’s strange how everything was transferred over, except for my money. I feel like I am being ripped off and something has to be done about this. My next step is to call 311 and find out who I can complain too. They do not have the right to keep my money that was loaded in my wallet..Version: 2.0.5

New app version LAME!The new version of this app is so much worse than the previous. 1) It functions way too darn slow. 2) Why so many times to confirm each step??? I gotta stand there for 30 seconds each time I need to park. Space number, purchase time, and walk away that’s all it should be - that’s it! 3) Get rod of your cute moving graphics, nobody cares. 4) STOP making people change pass words so frequently!!! - Maybe beef up your security for all the customers first instead of us having crest 9 million passwords IT community. Karen rent done!!!.Version: 2.0.3

New layout looks better but doesn’t accept my credit cardI was excited when I saw the new layout. I like that you can get the parking spot number based on your location. That’s convenient when it’s super cold or hot out and you don’t want to walk and see the sign. My major issue is that the payment method is out of wack! I was able to move over my balance to the E-wallet but after that I can’t add a card. I hope someone gets back to me when how to fix this..Version: 2.0.2

Option to cancel a session or part of a sessionSince your company doesn’t issue refunds, you should have a option to cancel the session so that the money can be refunded to your account. today I mistakenly put money on my sister’s car rather than mine and lost $3.25. The money should be allowed to go right back to your account not back to your bank. This way you don’t lose out and neither does does the customer. At this point in time, it is a recession and people need every dollar they have. Otherwise I appreciate the app..Version: 2.0.10


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