- 95.2LEGITIMACY SCORE
- 95.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
El Pollo Loco - Loco Rewards App User Positive Comments 2024
El Pollo Loco - Loco Rewards app received 17 positive comments and reviews by users. Can you share your positive thoughts about el pollo loco - loco rewards?
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El Pollo Loco - Loco Rewards for Positive User Reviews
✓ Love the easy customizable optionsI feel like so many restaurants are removing the options to customize your orders. This app makes it easy to take off things like onions, cheese, ect from your meal so you don’t have to pick them out once you receive the item. I know it’s not really a big deal but it’s the little things that I appreciate the most..Version: 3.2.8
✓ AbitDisappointedThe app is great. Thanks El Pollo Loco After I placed the order, I realized my mistake of not being able to add in the corn and mashed potato as another sides order. There’s an instruction if you want to cancel or change, call directly to this number. I dialed the number twice but it wasn’t answered When I tried using another mobile number, someone answered already, I was trying to add another order but he didn’t listen first to the customer who placed an order. He asked my name I said Santiago. NO SANTIAGO and he suddenly put down the phone He should have let me talk first. That’s the branch at reseda cor vanowen st, Reseda. I’ve been a loyal customer of Pollo Loco for several years.Version: 2.15
✓ Much Better Mobile App NowAt least now I can figure out what I want to order while I have the time at work and when I’m ready to pick it up I can submit it. It used to be that I would have to redo my order if I didn’t submit it immediately. So much more convenient now! I hated having to redo my order on my way home and take the time to figure out what to order again..Version: 3.3.0
✓ Buggy app, but the fundamental worksCant redeem deals when ordering via the app. So never got the free chips and guac for opening the app and logging in. The other deals didn't work either. I tried clicking on various and nothing was applicable to my order including the free chips. I was impressed by the location information picking up i was near the store and automatically signaling to bring my food out. That was the major highlight about the app. And thats about the only good thing i can say. I did get my food so i guess at the basic level the app does work..Version: 2.11
✓ Great Customer Service from JDI actually enjoyed coming into the restaurant today especially since JD was working. JD is very pleasant, professional and ensured all orders were out in smooth timely manner. I really appreciate JD and he needs to be promoted to Manager! He has all the qualities to lead, he’s a real gem! I was afraid to come back since the last time I was here manager Maria was yelling at customers especially elderly customers and her staff since she couldn’t work under pressure of lunch rush nor the kitchen! Maria’s behavior was unprofessional and unethical. Glad she wasn’t here so everyone could come back to order and eat in peace!.Version: 3.2.9
✓ App easy to useGreat app for great restaurant! Love El Pollo Loco’s chicken! Actually, everything at El Pollo Loco is good, and fresh, and it’s a healthier option (IMO) than other available fast food. I have to feed 20-25 people for an important account in two days, so I place a catering order on the El Pollo Loco app. So easy! Why? Because the app allowed me to pick the menu from an extensive list of catering items, always a good thing! Then I could enter a pickup or delivery time in the future, in my case, in two days. Another good thing. Not all chain restaurants have this option. And I don’t have to worry about utensils as it’s provided..Version: 3.2.3
✓ Rate the app, not the restaurantsSome franchises are not always the best representatives of the parent company... that being said, the app works great, like it is supposed to. The app, however, does its job and does it well! When traveling a lot, I’ve found there is not always consistency between physical locations. The app can help make so-so places better (or in some cases where the employees are not as tech savvy as they should be— worse). The app allows me to place orders ahead of time, keep track of spending, earn rewards, get coupons and deals, and see the specials/new items. In my local Restaurant, the only complaint is that they never have enough cilantro. They have integrated the app with their cash registers, orders are ready when I get there, and it’s easy to upload gift cards. Bottom line, the app does what’s supposed to do and it does it well..Version: 2.1.2
✓ LOVE that I can set a time for pick up!!I’ve been looking for restaurant apps that have this feature and so happy El Pollo Loco has it! Love the fact I can set what time I wanna pick up my lunch before I go to work and just head there on my lunch and it’s waiting for me!! Saves a lot of my precious break time minutes. You’ll be seeing me a lot more El Pollo Loco. Wish we could use coupons on the app but I get why that’s a problem for them. If they can some how resolve this it would definitely be 5 stars for me..Version: 2.0.1
✓ App needs updateFirst of all, my family loves ordering from here. However with the integration of external delivery app there is an issue with transferring correct address from the El Pollo Loco app to another delivery company. Here are two issues I've experienced in more than one occasion that would of made it easier for me and the delivery personel. Please update the app with this changes: 1. Add the ability to delete or edit delivery address; in addition to being able to add new addresses. 2. Work on easier transfer of delivery address into the apps of the delivery company picking up food. ( I've had multiple delivery personel going to wrong location. Because address wasn't transfered correctly into their app; really bad experience with eventually both of us getting extremely frustrated)...ie; Postmates and Doordash. Thank you for listening.Version: 2.8
✓ Calorie counter and receipt scannerPlease bring back the ability to calculate calories according to the customization of the item. Also the ability to scan your receipt to manage your points is definitely missed. Love the ability to customize your order by touching the buttons. Also love the scrollable rewards. Accessibility options are great!.Version: 3.2.8
✓ EPL loverI have been an El Pollo Loco fan for years and I literally eat it 3 to 4 times a week since there is a location by my work and one by my home lol so I was excited to download this app (enjoying my FREE 3 piece meal of flame grilled chicken while writing this review ❤️🍗) The app runs smoothly and is easy to navigate! I agree that it would be nice to add the payment option with apple play so we can pay through the app but other than that, I am happy 😊.Version: 2.0.1
✓ Top rating for having an iPad appUnlike other countless restaurants’ apps, this El Pollo Loco app fills the entire screen on my iPad. Thank you! For someone with severe arthritis, being able to use the fullscreen of my iPad is a welcome relief when I order food online from the comfort of my sofa. I’ll even choose to just order El Pollo Loco over other restaurants because the ordering experience is much better when I can place the order from my iPad, where the app is not merely one of those iPhone apps where it’s stretched (but not widened) to the full size of the iPad screen..Version: 2.12
✓ As of June 2023 this app is as fire as their chicken!Huge difference of ease of use from last year: El Apollo’s app is smooooooth as silk, everything super easy to order, lightning fast, too! Love it! My only recommendation is a note space. I always order extra avocado salsa and there is no place to ask in the app except in the delivery notes. So if you could make a space for requests? It would be 6 stars!.Version: 3.2.6
✓ Only one complaintI don’t think there is a way to add a receipt after the fact to earn rewards. If there is, I sure can’t figure it out. Other than that, I love the app. It’s easy to navigate, easy to order, the nutritional information is easily accessed. I just recently tried El Pollo Loco for the first time and I now eat here at least once a week. Glad for the food that falls within my diet..Version: 3.2.7
✓ Love the food, hate the appApp is difficult to use and not intuitive or user friendly. Would benefit from an overall search option (hard to find simple items like extra tortillas) and a ‘go back’ option instead of having to start over. Also difficult to remove multiple items from cart (had to remove one by one instead of all of one item) and difficult to modify items to desired specifications (e.g., wanted to remove one type of salsa and add another in a burrito, but there was no option for replacing, only removing. Options to add items to burrito were limited as well. Check out the Sweet Green app, very easy to substitute items to customize your order..Version: 3.2.3
✓ Glendora locationThe app is great but there is definitely a problem that management needs to address and not just at this location but multiple locations from the reviews I have read. It is a very frequent complaint—placing the order and getting that same order is a rare occurrence. As this is an ongoing issue it would seem that it is one that would be addressed. Not sure what the answer is but I think that is what management is for..Version: 2.1.2
✓ What’s with the notifications?For the past few weeks, the app is showing I have multiple notifications. Usually it’s 9, yesterday and today it’s 12! When I open the app, nowhere does it show the notifications! I end up tapping on each selection at the bottom and then in the account section. Nothing. But when I close out, the notifications are no more. Annoying bug so squash it!.Version: 3.2.6
😕 El Pollo Loco - Loco Rewards Negative Reviews
