PrettyLittleThing Negative Reviews

PrettyLittleThing App Complaints & User Negative Comments 2024

PrettyLittleThing app received 146 complaints, negative comments and reviews by users. Have you ever had a bad experience using PrettyLittleThing? Can you share your negative thoughts about prettylittlething?

PrettyLittleThing for Negative User Reviews

✓ No Canadian currency optionNo Canadian currency options like on the website. Also wish it’s stated it’s uk sizing and a 22 is really a 1x not a 3x like it is here 🤷‍♀️.❤️❤️❤️❤️💗💗💗💗😍😍😍😘😘😘😘Version: 13.2

✓ Cad currency plsI’m sorry but we need cad currency already 😐.Den aeVersion: 45.0.0

✓ 3 major issues in 1 order - NEVER AGAIN1. One shirt arrived w/ a stain (thanks for the 25% discount in exchanges lol) 2. 2 items were missing. A mini skirt & a choker - patiently waited an additional 7 calendar days like 1 of the various the customer service reps on their FB Messenger told me to wait, was given a tracking number (that never got updated with shipment updates! It was never sent.) It still didn’t come, thennnnn I got my refund for the missing items that never came (the invoice was missing too) 3. The collar of a $21 shirt ($21 even after I applied my initial app discount) broke within 3 hours of wearing the shirt. Seriously, I know exactly, because I was on a date last night & it was highly embarrassing. The worst company I’ve ever ordered clothes from - I actually will never order clothes online again after having literally 3 different things go wrong in 1 order. Worst $128 I ever wasted. It takes me almost a full work day to earn that amount. Cheap fabric and as unprofessional as they come - you’d be better off buying clothes from Five Below. Never again..LinrieanVersion: 50.2.2

✓ This company is misleading and takes more money then they say.I’m from Canada so I understand that it comes up to more but the problem is they lead me to believe that I was looking at the Canadian price. When I checked out it said 45.49 then when it came out of my bank account it was 80.77 and I told them I wanted a refund right away which was not enough time for them to ship it out to me. They told me they can’t refund me and that it was already shipped out which was clearly untrue. Then they refunded me the 80.77 dollars and took out 80.88 which like why? Don’t order from this company they don’t care about you, they just want to take more money and leave you broke..Kat2398Version: 35.0.0

✓ Not happyThe app is fine by its self, just the company is trash. I ordered two items. Waited about a week and a half for them to send me a lot of items that were not mine.(probably worth over $200) Don’t know how you miss that big difference. Been dealing with them for the past 4 days for them to say I was getting my correct items ship to me, for them now say I’m only getting half my refund, even though I shipped the items back for them and they said it was gonna be free of charge but still charged shipping to send back the items they incorrectly sent me. I have kept every email exchange from them. Just weird how they try to brush off and it’s not like you can call someone for this situation. Something that can be resolved in maybe 30 mins took 4-5 days..Uours truely ariesVersion: 61.7.0

✓ NO CUSTOMER SERVICEAfter my package was 20 days late and I was advised by FedEx to file a lost package claim through PLT they would not accept the claim because it hadn’t been enough time. There customer service is a joke and there is never agents available to talk to. There is no customer service number to call if you do have issues they want you to Tweet them or Message them on Facebook. Even after all of this I placed another order hoping it would get here in time for the event the delivery date was after the date I needed but when I tried to cancel they said it wasn’t allowed even though my order hadn’t shipped yet. 0/10 won’t be shopping here again.Des|33Version: 53.2.0

✓ Still no CAD currency?Honestly this app has been up and running far too long for it not to have a Canadian currency option..Mreb300Version: 20.0

✓ OkayCustomer Support didn’t really help at all, all it did was give the same response every time I’ve tried to contact them. I couldn’t even email them either… Only reviewing because my order wasn’t in the system when it said that it was shipped out..Danika_23Version: 57.1.0

✓ EverywhereI’ll give it 5 stars once I’m able to use it in my country!! But for now it’s a 1. And uninstalling it..DawnRaid11Version: 9.0.0

✓ So you don’t have Canadian customers 🙄Love their stuff but the app does not have the Canadian currency but they do on the desktop? Pretty stupid..Adore1588Version: 43.0.0

✓ Fix it plsThe apps was good until the recent update, now it won’t open. Please could you fix it?.Msl 🪐Version: 47.0.0

✓ Bad customer service, no CAD currencyThey shipped my order to the wrong address and wouldn’t let me change it or cancel the order. Also charged me in USD w no indication until payment went thru ://.MarietaKaloVersion: 61.7.0

✓ Shipping and customer serviceI ordered two items for a trip I'm taking and i asked for USA Express shipping but the order was processed for USA Standard shipping witch means i won't receive my order till the day i leave and i leave at 5AM so i won't me able to receive my package! I asked could they change the shipping date & they said they can't change or cancel anything! So they didn't try to help fix my problem at all! I have to wait till the items get here, then i can get a refund. I still haven’t heard back from them! They respond once and don’t respond anymore. I really like this company but if there is a problem and they can't fix it before it even gets sent out then i won't shop here again.DayjahTVersion: 46.0.0

✓ Aussie customer xxThere needs to be more currency options. I’m Irish living in Australia and shop from Australia(AUD) and Ireland(EURO) but there isn’t an option fir either currency. It’s so inconvenient and even when I use a currency converter app I still don’t know exactly how much I’m spending. So annoying!.JbDublinVersion: 8.0.0

✓ App glitchesLove the clothing, always have good sales but the app glitches often. Some times the app will open and immediately close out, if i go to cart the screen goes blank white and i have to restart the app. Sometimes the back button takes forever to work, this doesnt happen everyyy time but its definitely happened several times. Also, the items in cart disappear completely after ab 1-2 weeks, i like to plan outfits while waiting on the right time to buy them and i suddenly all items are gone and i have to scavenge to find them again its stressful. Brand is good and good customer service but the app needs work smh.LynnaenaebaeVersion: 61.2.0

✓ Log in issuesLove the browser version however the app is highly disappointing when I can’t even log on.WANTINGTOKNOWANSWERSVersion: 7.1.1

✓ No helpPoor poor service My package was “delivered” but I never got a confirmation email that it arrived. Due to recent delays as result of the pandemic I waited 2 weeks only to find out that my package was “delivered” however I never received it. PLT could not be of any help because of their 14 day post delivery rule …how convenient. First time shopping with them and the last..Nic💁🏾Version: 46.0.0

✓ Not Canadian friendlyNo CAD currency.DéjàvueVersion: 54.9.2

✓ Great but shipping prices are very highLots of cute clothes but shipping is insane, my shipping was more then the price of the actual order.Gigi MacdeeVersion: 37.0.0

✓ Love the store, Hate the app!!!There is nothing wrong with the store they have great clothing. The only thing is that the sizing can be a little weird, but that’s with every online store brand. My issue is with the app the app used to be very convenient and easy to use but recently, I have found issues where the app with log me out and it will take forever for me to log back in when I will try to log back in the screen won’t move all the way up to where I can no longer type in any information or even click to go to the next page which is very frustrating and forces me to go to the desktop website..It's ok!!!!Version: 61.3.0

✓ Canadian money?This is so dumb. I was gonna buy clothes but then found out it wasent in Canadian money. And the app wouldn’t even let me pay if I tried cause every time I try to make an account “something went wrong” like bro I just need some New sweatpants.Hi im a namedeVersion: 50.2.3

✓ Horrible quality of fabricI ordered a couple things from here. I ordered a shirt and it came and it looked nothing like the picture at all and the fabric looked SOOO cheap. I also ordered a pair of Jeans. I do not recommend buying any sort of denim from them because it it’s the cheapest looking denim you will ever see in your life. On top of all that they sent me the wrong size jeans. I ordered a size 00 and they sent me a size 4 AND THEN ON TOP OF THAT there return policy is horrible. I’m trying to return my things right now and it will cost me 4 dollars to do the returns. I have to print off a returns label of my own. Package the things back up. Then I’ll have to go drop it off. I have to do all these thing to get a refund and they don’t even refund the shipping cost which is 8 dollars btw. So in the end I’m short 12 dollars and none of my stuff was even right. Also my package came 2 days later then it said it would on the app..Beccaw223Version: 40.0.0

✓ AfterpayPlease make Afterpay an option via the app for NZ customers! It works when you buy via laptop web browser but doesn’t work through the app. Would be so much more convenient!.XemjaayVersion: 61.6.0

✓ Can’t even download the appI tried to download your app but apparently I have unpaid fees? So I have to pay to use an app I’ve never used? Your app says it’s free? Why would I have to pay to use your app when I’ve never made an order how do I have an order I never paid for when I’ve never used this?.Hei14325Version: 46.0.0

✓ After payCannot find the after pay option ?? No where on the website yet it’s advertised.Donthave1hoeVersion: 13.0

✓ Pretty Bad.Customer service was appalling. Never received my purchased item, had to chase up on it for 3 months before I received my refund. And 1 year later I purchased some more clothes and didn’t get those until 2 months later ....Tam.hVersion: 9.0.0

✓ Updated AppI love PLT however this most recent update logged me out & every time I try to log on it says my password is wrong but it’s not because I change my passwords every few months & I just changed it in February. Secondly when I tried to just reset my password I never got the reset emails I’ve sent 3 & am still waiting. If I update an app I should not be logged out or inconvenienced in any way , my app should just run better. Typically stuff like this doesn’t bother me but the fact that I can’t even reset my password to buy what’s in my shopping cart & wishlist is VERY much inconvenient.G0ldie_Version: 20.2

✓ Horrible site now!!!I stayed ordering off this app with no problems. Between the desktop site and mobile app. They both are horrible now. The glitches, whwn you go back to the previous page it takes you bavk to the top of the page making you have to scroll back through to find where you left off. Takes like 4/5 swipes to delete items out of you wish list on the app, 3 times to hit delete on the desktop site to remove things. I could go on. I barely order from site anymore. Everytime i get on the app it asks to restart it due to updates. But have yet to see an update. App just gets worse and worse..Ashleywatson91Version: 58.1.0

✓ GlitchesThe app has a bunch of glitches. Each time you want to scroll to see the items the app takes forever to load up the pictures. Also if the app logs you out it takes a huge while to sign in again. Then when you have things on your cart the app glitches and takes a while to process so your items may be sold out. Clearly the app needs some improvement. However it has good things like you can keep the items in your cart and the wishlist that you keep adding your favorite items..College ZombieVersion: 55.5.0

✓ Extremely disappointed.I spent $250 on Christmas presents for my cousins, and in addition to that express delivery shipping. A week later after the expected delivery date I finally got in touch with a customer service representative when they informed me that my package was actually cancelled. When were they going to tell me this? That I don’t know. The crazy part about all of this? My money was taken out and will return “in five business days”?!! Long story short, don’t purchase anything from this company. Just because it looks cute on models and celebrities, and is priced reasonably, doesn’t mean it isn’t just another fashion industry hoax. Don’t learn the hard way like me and save you’re money for a more responsible source..MakenziestrattonVersion: 12.0

✓ Why the high reviews?I don’t get how PLT has such high reviews? I’ve been buying from them mainly, coming up to a year now and I’ve finally reached breaking point. The quality of the clothes is HORRENDOUS most of the time and please please please don’t expect not to have to return or settle for less for something in ur order due to this. There’s always something wrong with the clothes and if there isn’t be happy. The clothing brand itself is literally fast fashion where they don’t prioritise quality they just focus on getting the clothes out to suit trends as quickly as possible. The only clothes I buy from them are ones that I can rely on that I have bought multiple times prior. Most of the graphic tees have some kind of crunchy hard like material and the 75% of the stuff on there looks different when you receive it don’t let Instagram models fool you 🤣. They need to add reviews on each of the products because it’s such a waste of time when you order something and it looks like they got year 7 textile students to make it. Really and truly you have to be lucky when you find something that is actually good and if you do appreciate it. Now excuse me because I’m off to return everything else in a £100 order except for a black T-shirt 👍.UpdatetheapppleaseeeVersion: 13.2

✓ Great Products - But App is FrustratingI was reading through the reviews and saw that many people (from 1-3 years ago) were having the same problem I am having now: Things in my wishlist won’t appear, I can only see the first 19 things. If I want to see everything I would have to leave the app and go on the website. This is really frustrating because I cannot remember everything I put in there and it makes me not want to order from here again. But I gave three stars because shipping is usually faster, which allows things to come earlier than expected, and materials are very good for their pricing. But please fix this issue so that we can continue to enjoy PLT without all the frustrations..AmmishadasVersion: 54.0.0

✓ How do I select the Canadian page?I cannot change countries on the app.XxxxxxayahnsksmksVersion: 59.4.0

✓ The app doesn’t work… like ever.I have been a loyal PLT customer for years now. I’m tall and skinny so it’s always hard to find pants that fit and I love their tall range, but lately I can’t even shop here anymore. The app has SO MANY glitches and problems that it quite literally makes it impossible to buy anything. Most of the time I either can’t check out, can’t add something to my cart, or can’t even get the app to open period. I’ve been patient (this has been going on for nearly a year now), but I think my PLT era has officially come to an end. Not because of a problem with the clothes, but because the shopping expirience on the app is so frustrating it’ll make you want to pull your hair out. I see so many other reviews saying the same thing, so I have no idea why it’s still like this, but whatever..JenlynnMo93Version: 64.9.0

✓ App stops working oftenI like this brand for cheaper clothing they have something for everyone a whole range of styles but quality varies for the most part though it’s good for the price and I like that u can pay a small price to get free shipping for an entire year, however the app is bad stops working all the time won’t let me remove things from my wish list and often will completely crash after only two minutes of usage and it’s not just a one-off it happens EVERY TIME and won’t allow me to use student discount codes, my friends have mentioned it’s the same for them too. For a brand that is predominantly online this should not be a regular occurrence, the app should instead be one of the best but seems like even in-store brands and cheaper brands like SHEIN can do better, sometimes it gets to a point where I give up and don’t want to try looking at items because I keep having to reload the entire app every 3 minutes and if ur using data items take foreverrrrr to load. Hopefully this will be looked into in the near future. Came to write this because currently I can’t get onto the app at all it won’t load just I black screen with “prettylittlething” written in the middle.KrizzieDCVersion: 60.0.0

✓ CanadianSo shopping on the app is hard because there’s no Canadian option for country of price or size so if you don’t know any of this behind hand it’s annoying when you pay more than you thought and nothing fits! It’s 2022 you guys can do better than this ! Come on you will loose customers like this. Do better..UdisapointmeeeeeVersion: 53.30

✓ It’s a no from Australia🥵I was just about to spend over $600 and the app doesn’t have an Australian option there’s no Afterpay option online it has Afterpay but that means the 50 items in my cart I’ll have to find them all and add them to my cart on safari, annnnd on safari the items have different prices to the items on the app. It’s just to much problems seriously. Pretty sad cause I only want pretty little thing clothing I don’t want to have to go and shop at another site I spent like three days trying to put my order together and now it’s just not working out so yeah this app is a no for me 🥴.JxksnskndVersion: 13.2

✓ App issuesThe below still hasn’t been fixed and now, when you’re scrolling on the new in page for example, after a while I’m just scrolling through the same clothes I’ve already seen it seems to be lagging and it’s highly frustrating. The app is getting unbearable to use! *the below was written previously* Love plt and the app but the wishlist section is awful. Every time I scroll down it resets to the top or a different section of the list. I can’t view all my items in my wishlist because of this. It would also be good if you could maybe view like 2 outfits next to each other so more on a page. Please sort this as it’s very frustrating.DLA8Version: 63.0.0

✓ What about us aussies??Firstly what about us people who buy from Australia I’m pretty sure I’m not the only one how about adding the AUD to the app AND secondly why would I keep paying express post when it takes soooooo long 😫 please do something for us PLEASE.ChickenLicken75Version: 9.0.0

✓ Give us reviewsWe need to see picture reviews of the items. Blind buying costs us when the product isn’t to our expectations. Also, why is the app forcing me to receive notifications? Great app overall, great clothes. It just needs those little tweaks to make the experience a 10/10..JustgivemeanynameVersion: 61.6.0

✓ I hate it tbhIt wouldn’t even let me register even tho everything was correct and where tf is Canada in this?.Wrcssh fhVersion: 37.0.0

✓ Amazing options but useless app if you in CanadaYou will not be lacking for options and varieties with prettylittlething but I have to say i am highly disappointed with how basic the app is. This is 2021 and I don’t want to believe that this is the best app functionality that a multi million company making so much profit can give its customers!! You can shop in CAD dollars and when you put things in your basket on the app and sign in into the same account on the web browser to view why you have in the right currency, it’s gone from a he basket, why is my basket not saved ?!! Please do better, I see so many people complaining about the same thing on here, it’s been far too long!.Iceqween202Version: 39.0.0

✓ Take too long for REFUND and slow Customer Service teamThey took too long for a refund which I have never seen any brand take that long. And they do t answer any mails or customer services respond slowly..HuigtdVersion: 50.5.0

✓ GlitchWhy can’t I change my birthdate . It keeps glitching.RikkapikkaVersion: 55.3.5

✓ Didn’t receive an item/refund and customer service was not good!I ordered couple of things on PLT and I ordered 2 same tops of different size, I received only 1 top from this order and when I contacted the customer service about the missing item, they got back to me saying I have received it! Where as the fact is I have not received the item, and wouldn’t waste my time writing to them and trying to get in touch, the item is missing and they mentioned to me they checked the footage and when I asked them to show me the footage they didn’t revert back to me, cause I am honestly complaining about a missing item that I paid for and now which PLT is not refunding or sending me the item I never received and spent on! The staff who was in touch didn’t even apologise or show me the evidence. I swear I never received this item and I lost my money too, I don’t think I ever want to shop on this site again. Quiet dissapointed! Scammed! Definitely learnt one thing to next time take video when you open your parcel..FJE02Version: 62.0.0

✓ AUS $ and shippingSpent so much time going through things I like and when I checked out on the app there was no option for Australia 😭. Logged in to the website and nothing in my shopping cart! wasted so much time! Please improve APP!.MiiamicakesVersion: 13.2

✓ ScamClothes look nothing like the pictures cheap.HahauaiajebbVersion: 55.5.1

✓ PLT -what is going on-I’m at the point where i cannot even buy stuff from this site anymore. Everything i have ever bought from this store i have sent back, apart from joggers and a dress. A couple of weeks ago i orders some tops, when they arrived most were sea-through and one of the bandeau tops felt like the material of a wetsuit, poor quality. So then i send back my items and have recently purchased a pair of shorts and leggings. They come in the post today, and i put the shorts on and they are massive. Then i am putting on these leggings and i have barely got them on my thighs and the branded waist band flings off the leggings. I am so frustrated, i feel like everything i buy is either sea-through, poor quality or breaks before i can even try it on. I have honestly always loved this website and the clothes they have since most of my friends have them and i have wanted to buy a lot from there. But every time i do i have to send back my items, no hate towards PLT but what is going on! Obviously i cannot just say how bad the website is, i have to give somewhat of credit. i do think that the app is easy to use and when purchasing it’s really good to know when your parcel is on the way, and they are always delivering on time or earlier. My only problem is the amount of clothes i send back, and always pay a lot of money for next day delivery and i don’t even get to use it..Puffinpants 10000 :)Version: 21.0.2

✓ No ReviewsIf it weren’t for the fact that there are no reviews, I would definitely give the app a 5/5. But because there’s no section for reviews (no place to view photos of purchases from real people) I have put my score down super low — I would simply appreciate if the creators took time to add this feature. I could buy clothes more confidently from the site if this were the case..Kathryn21220Version: 61.3.0

✓ One of the worst clothing appsI love PLT the clothes are so pretty but when I saved some clothes I could only look at a certain amount of them. If I were to re-save the item to my wish list I can see it at all. I updated the app because it said they fixed some issues. But it only seemed to make it worse. For example I would search up dresses and scroll through them and the app would just kick me out so I would lose my spot. It keeps constantly kicking me out no matter what I am looking at. I would like to be able to look at all the clothes especially the ones in my wishlist but I can only see less than half of them. I would really like to purchase but if this app is having a lot of issues I wouldn’t want to risk spending my money on it. Please fix these issues as it seems you’ve been having this problem for years. Update: I had a few things in my cart that’s been in there for a week now. I also put some stuff in there that I couldn’t see in my wishlist anymore. And I check it today like everyday and there’s nothing in my cart anymore. Now I have to look through everything again just to find what I had in my cart especially since I can’t see my full wish list. So far do not recommend this app I really wanted to like it especially because of the clothes but the app is trash. The more I update hoping the bugs will fix it just seems to make it worse than it was..LisawhhVersion: 54.1.0

✓ AUSTRALIAI can’t even checkout on the app because I am unable to swap out of UK country option! I had an issue with the website and now the app as well! This inconvenience is making me not want to purchase from your company anymore..XshallowxseasxVersion: 9.0.0

✓ Horrible Service, liars.Placed an order over a month ago. Items never left warehouse. Inquired about my order and kept being told I have to wait until the 31st which makes it a month and 2 weeks. Okay whatever. So I’m waiting and I get an email that basically says “thanks for returning you items, a refund will be to you in 3 weeks minus shipping fees and restocking fees” EXCUSE ME! I’m over here waiting for my clothing and items and they never come now I’m being charged for them lying and keeping my clothing. And you can’t get in touch with a real person. Just robots that send the same messages via text that don’t address any real question. I’m filing a report with my bank and documented all the conversations. And to make matters worse they are still telling me I have to wait 2 more days to get help. Such a joke. My items are still saying waiting to be dispatched and it’s been like that for 32 days. I hate this place..LizannjohnVersion: 54.1.0

✓ App not as good as it used to beI’ve been wearing plt for yearrsss, and i always stick by them no matter how ridiculous the outfits get sometimes, but as of late the app hasn’t been performing as well as it used to. the whole app lags if you’re on it for more than literally a minute; like LITERALLY a minute. the shopping cart disappearing seems to happen to everyone— and i get it, when you leave stuff in your cart but don’t buy it can mess up quantity count, but if that’s the case at least give a time limit to how long we can keep stuff in out cart before it completely empties so we’d know (if that is the actual issue), but for everyone who says their wishlist is cut off: your full wishlist can be seen on desktop. so the items are all still there, it just has a cut off point if you’re on mobile. and lastly, which really bugs me the most, is how i can’t find any of the clothes that are featured. like for example, there’s a really pretty dress as the picture for the dresses tab but i can’t seem to find it anywhere, so why show me the dress if i can’t find it? the app used to be soo good up until this year, it updates every so often and i’m starting to think the only thing that gets updated is the logo, because the performance and accessibility is horrible..A disappointed gamer.Version: 55.3.5

✓ Exchange Rate CADIt’s about time PLT puts their prices CAD because it’s wild to order and then be surprised at the exchange rate. Like it’s been years. Love to shop PLT but I’m Canadian tell me what I’m paying CAD..LHHH 03Version: 61.4.1

✓ Hmmm, a bit sh** sometimesI have ordered from PLT many many times over the years and have recently started having issues with them unfortunately. My most recent order I placed was 6 items and they only sent 4!! Although they had the audacity to take the full £67 out of my account 😡 - not the only time thats happened, I have tried to order an item 3 times off of PLT now and they never send me it! I want this item so much but clearly its not actually available however they keep it up so people will buy and they can take your money. Customer service isnt the best, they can take days to reply back to you and I’ve spoken to a few of the team members who have refused to refund me for items that I never received!! 😭 so frustrating, as well the sizes are all off - you could order a size 10 dress and be sent a tent instead 😡 I’ve been sent wrong items too that arent even in my bloody size!! and lastly, if you pay for next day delivery do NOT get your hopes up. You can spend £7 for it to be with you on Monday and wont receive it till Friday. Its such a shame as PLT have some really nice gorgeous items but they’re just so unbelievably unreliable that its just not worth it 🙄.SamanthakittyxVersion: 12.0

✓ They sent my refund to the wrong card!!!!!!I literally have proof of every email they sent me about my Order and how they received the items I shipped back. And so then they said it could take up to a month for me to get my cash back of $52. So a month past and I emailed them, and they basically said to check my card and Apple Card to see if the money was on there. I don’t have an Apple Card, I only use one card. So then they said check the card number ending in ****. That was not my card what so ever. So then they said contact the bank and try to send PLT a copy of what I bought. And now I’m waiting to hear from them. I don’t know if I’ll ever be ordering from here again. Very disappointed!!!!.QV.E.ENVersion: 13.2

✓ ReviewReally nice clothes but I’m so confused as to why there’s no AUD option on website or app?? And also on the website it doesn’t let me click continue during the payment method and I know 100% I’ve filled in every box correctly so yeah that’s pretty annoying.Ruby ellulVersion: 13.1

✓ No CADThere is no option to choose Canadian..ChandaniijVersion: 49.0.0

✓ Too much glitching..3 stars for the clothing and a wide variety of clothing and prices that i highly enjoy. The app glitches way too much though, my app will freeze and will need to be fully reset to open up, when i’m at my cart trying to delete items it will not delete them but give you the pop up of it being deleted. I’ve also had a really hard time with their sizing and not having real customer reviews on the app limits the experience that could be enjoyed without all of the glitches.Authentically SpokenVersion: 64.10.0

✓ Country preferencesI give would love to give it a 5 star for the clothe for sure but I’m going to give it a 1 star because it doesn’t have my country on it !!!!! Would rather know how much it cost then to guess how much it is in my country money 😢.Truthonly123Version: 13.1

✓ Don’t. Just don’tI ordered 100 worth of clothes(8 items) over a month and a half ago. I never received anything. After finally getting ahold of customer service through text, they told me there was an issue with the box being sent back to them. I told them they should work harder to make things right when shipping issues occur. do you know what they told me ? “Well you can just reorder” ugh! So after hours of trying to find everything I had on my first order, I could only find three of the things I initially wanted. It came out to 30 so I debated if I wanted to risk it.... I decided to give them a second chance and even paid for the faster shipping and guess what...... my package is now late and no shipping info. Just don’t. These “sales” aren’t worth wasting your time for things you will never receive and the customer service is horrible.Kels00000000Version: 27.0.0

✓ Could be greatAnnoying how your cart empties or says items are sold out after browsing, i can't move things from Wishlist to cart without it disappearing, Its like it doesn't want me to check out. Leads to a frustrating shopping (or lack of) experience. Please fix..Aliara13Version: 7.1.0

✓ Horrible customer serviceI been ordering clothes from this company for a year now &, I never had a issue where I had to contact somebody till now. The only contact this company has is basically speak to a robot that only answer two questions which is “track your order” &, “policy on returning items”….if you wanted to speak to a actually human being you have options like “FB , twitters , whatsup app “ my issue with that is when I try to contact somebody on FB the people reply very late &, even after they reply to you I had to wait a whole day for them to even reply back to me. I feel like this company should have a “number” where you can actually call somebody &, talk to that person explaining the issue to them. I paid so much money on this company cause I really like their clothes but it sad to say I rather spend my money on a company that I’m guarantee to get satisfied company service &, I can actually talk to human being that will more so understand me than a “robot”.OkayyYeaaaaVersion: 46.0.0

✓ AUSSIE CUSTOMERSI have used this app enough times that I feel like I should have an input of some sort. I ordered 3 dresses with the express post option. I did not get the dresses in time for the event I ordered it for and I even gave it an extra week, so all up, 3 weeks it took. I paid so much money to get it expressed and PLT refused to give me a straight answer when I asked for a refund. Just kept saying someone would get in touch with me and no one ever did. Recently, I thought I’d give it another chance. I opted just to get the standard postage and what do you know, my dress came in the post after 6 days. It’s also such a hassle that I had to go out the app to convert the GBP into AUD since it also does not offer this option. PLT, you have a great website. But please, we are not all from America or UK, so would love it if you have an AUD option as well. My shopping was £40, after checking my bank account, I got charged $85 and also extra $1.50 for international banking fees. I just don’t understand..XjaaykaayxVersion: 8.0.0

✓ The app doesn’t workI just downloaded the app on my phone and iPad and it won’t work. I open it and then it glitches and goes back to my home page. So in other words, completely useless.EmxhrVersion: 49.0.0

✓ No Canadian currency option!Never thought I’d ever be mad enough to give an app a bad review until now. How can you only have Canadian as a currency option on your website and not in the app?! So disappointing! 🙄.Princess 🥺💖Version: 31.0.0

✓ Wouldn’t recommendProducts and menu options load correctly but I wouldn’t recommend purchasing through the app. The checkout is buggy and doesn’t seem to register selections and the previous reviews regarding the issues with shipping addresses are spot on. Given the checkout bugs it makes this app somewhat obsolete, sorry!.Abcd1234...Version: 54.2.0

✓ UselessJust spent hours on here shopping and adding things to my bag, get to the cart and the only option is UK OR US shipment. Not sure why it’s like that when it’s international on the website. Logged in on the website and none of the stuff in my bag was on there. Won’t bother searching for all the items again. Big waste of time. Needs improvement..Sadsadsadsad :(Version: 13.2

✓ Horrible, save yourself the stress!!I ordered 4 outfits and one anklet I was suppose to receive my order at the latest in 2 weeks from when I ordered. It has now been 3 weeks now and no one has contacted me to let me know where my order is or what day it’s suppose to be here. I got no heads up about it being later than expected. I had plans that’s why I ordered the outfits and anklet and if I would’ve known it was going to take longer than expected and the Communication was gonna be bad. I would’ve shopped somewhere else. I have an account with them so I don’t understand why they can’t contact me about my order. I can’t even get the whereabouts on my order because the site and app can’t locate my order. Hopefully I get it and get to wear it so far it’s not looking good…. Save yourself the stress!.PrimetimeXavionVersion: 54.1.0

✓ Love the clothes, not the app or deliveryStarting off, the clothes are beautiful and litterally so nice, but the app is so annoying. I add something to bag, it doesn’t add it, I restart the app, I add the same item, it doesn’t update. I remove something from bag, it doesn’t remove. It’s such a glitchy app I even have to delete it and redownload it sometimes. And with the delivery, I had to wait over a month once for 2 sweatshirts only. The tracking system was so bad too. Please fix the app, I found so many cute clothes that I’ve heard so many good things about, but I can’t even buy them because it wont let me add anything to the bag..HandndndmdnfnfVersion: 62.0.0

✓ Currency needs adding toI love the app and the clothes that are sold but I just wish that there were more countries for the currency on the app other than UK and USA bc I'm from none of those two lol. It's shown for the website version so I'm just wondering why it's not available on the app version?.AuatepopoleVersion: 7.1.0

✓ Cannot change country to Australia on the appThere is no option to select the country as Australia. Please fix this as it discourages me from shopping on your website..Princess_la_banana_hammock_Version: 13.2

✓ Disappointing costumer service.I downloaded the PLT app to find that there was no Australian option. When i logged into my account and choose the outfits i wanted i couldn’t proceed because the app wouldn’t let me change the country or put in my address. I then tried to log into my account via safari which gave my an Australian option put my outfits where no longer in my bag and had sold out. I emailed PLT to get a reply some what fast to say to delete and reinstall ( i had tried this 5 times) so i did it again. Then i replied with i had tried this and it didn’t work is there anything else you or i can try ?. i get a reply from a different person telling me to do the same thing i had just told the last person i had done and it had not worked. I replied and said i did that it didn’t work i want to get my clothes so please fix this. To then a DIFFERENT person replied again and told me to do the same thing. By this point i’m mad that no one is listening to what i’m saying i had tried to delete and re download it and it doesn’t work. This app and the company needed to fix this and there costumer services. won’t be shopping here again..E s h a yVersion: 13.2

✓ THE APP STAYYY GLITCHINGGGI love shopping on plt they have the most affordable quality clothes in my opinion. but the only problem i have with this app is that everytime i open my app it either kicks me out my account and whenever i try to log back in and i press log in the screen disappears. and i tend to notice when i scroll up to the screen its on the same page but its still not letting me log into my account so i always have to go on my computer if im planning on buying something off plt. maybe i could be pressing the buttons i have no idea and everytime i see i need to update the app i think they’re going to fix it but the same mistake keeps happening..Jae.s.bVersion: 64.11.0

✓ Reviews on clothingI like pretty little thing for their trendy and fair priced clothing. However I do think customers should be allowed to leave reviews on clothing on the site and app. I ordered a swim suit in a size 8 but the arm strap was too tight, I also order bikini bottoms in a size 10 but the strap for the bottoms are way too tight, do not stretch and I fear ripping it. I also ordered a 10 bikini bottoms in the mix and match section but it’s way too loose. I am a size 8 top and size 10 bottom so all the things I ordered were the correct sizes. Pretty little things sizing can be off quite a lot of the time. I’ve had dress in a size 10 that was too big and a size 8 in a dress that was too small. Sometimes their material is really tacky. I just think reviews on clothing would make it easier to know if we should size up or down or if the quality is something we’re looking for or not. As well as that pricing should be lowered for clothing of a bad quality. I continue to order from here because I do like majority of their items and the prices but if the sizes were truer to size and quality was better it would be a brand I 100% love..La00999Version: 20.0

✓ NO PRODUCT RECEIVED AND TRACKING NUMBER UNAVAILABLEI bought something over a couple weeks ago. It gave me an estimate date of when my products will arrive but nothing has arrived, tracking number doesn’t work and I’ve followed instructions on the contact us page to get in contact with someone but no one has responded in 3 days. I’m getting abit worried I was scammed? Is this site real? I spent a fair bit of money on my items and even paid the $20 delivery fee for it to be delivered the same week I ordered. Won’t be shopping in the app again it’s just unfortunate because it seems like they sell pretty good things.HennnnnnyyyyyyyyVersion: 54.9.7

✓ Nice cloths but horrible customer serviceThere is NO phone number to contact them when there’s an issue with your order. They use WhatsApp but not everyone has WhatsApp and when you try to have an IM conversation with them, a different person responds each time. They don’t assign one agent to each conversation so this brings confusion. They start solving problems I didn’t ask for and they don’t solve the problem I originally asked them to resolve. This website blocks a lot a credit cards so u have pending charges but order never goes through. Also, once u use a card that doesn’t block this website the tracking never sends u updates. I checked tracking and it said there’s an issue with this shipment and shipping has been closed. Contacted customer service and they said don’t worry. I will worry bcz your website tracking said there’s an issue. Update: Returns are a nightmare! There’s a million things you have to download and tape on the package and you have to pay for the return! The return label usually gets sent to junk mail..JustbrolVersion: 13.1

✓ HorribleI really enjoyed this clothing site at first. A few months ago I order a few things and loved them and they came in quick. But last month 1/5 I ordered an outfit for an event I had it said it would come in on 1/17 or before. I didn’t receive till 2/9. I tried contacting them and only got a robot with no answers to where my package was. No emails nothing was ever sent to update me on my purchase. After receiving the item I wanted to return it bc it looked nothing like I expected. So now I’m trying to return it and again you can never get a real person to talk to and they make you jump through so many hoops to even figure out if you can return it. They also told me it was to late to return my outfit but the site says you have 28 days and I didn’t even get it till Feb 9. Now I wasted almost $50 and I had to find a whole new outfit for my event. Horrible horrible I will not be retuning to this site. I hope goodwill enjoys my outfit..ThatgirlgigiVersion: 57.1.0

✓ Don’t buy clothes from hereThey sent me the wrong size for like half of my package so I ended up returning them cause they sent the wrong size. I sent them back which they received and won’t give me a refund they have said they issued a refund and i will get it in 5 buisness days and I never end up receiving it. These people are scammers and just like to take ppls money. You can also go look on Twitter to see most of the honest reviews and there are many more who have gone through a similar experience. Which is a negative one. I would give this app 0 stars but I can’t so I give it a 1..Dont like thi123451325517Version: 53.9.0

✓ Seriously not the bestMy pretty little thing experience honestly was not the best, I ordered around $70 worth of clothes and then needing to pay for postage which added around $10 extra. Once receiving the clothes they were all round nothing alike the photos or description, buying a two pack of shorts, one grey and one black, the black were see through but fit was alright. The grey was terrible, I was unable to even squeeze into them. After purchasing so many items and being disappointed by 6/7 of them I can with out a doubt say this website is not to be taking seriously. Unless it’s due to being ripped off and having to pay postage again for a refund that will somehow only end up giving 50% of the purchase price back..12vie #YOLOVersion: 29.0.0

✓ Still not CAD currencyThe app is good for the most part, but I still don’t understand why there’s no CAD currency. Also, the promos are completely different from the US website. There’s also so many complaints about this, why haven’t they accommodate for their Canadian clients? It would be a lot easier and much appreciated. 🙄🙄.Marie TTVersion: 45.0.0

✓ Not impressedI ordered two orders on different days and they delivered both of them to the wrong house and no one knows where it is. I do understand that mistakes happen but that is two orders they messed up not just one. They did give me a refund and told me to just reorder the items if i still wanted them. so I went on their website and all the sizes i wanted were gone. I emailed them again explaining this and they did not even bother to reply to me after that. To be honest that was the thing that made me write this review because even though I got my refund, the fact that they did not even go the extra mile to even reply and show that they are sincerely sorry by even offering a discount or something small was just appauling. I have worked in retail and currently in hospitality, compared to how i would have handled a situation like this, their complaint handling did not make me feel valued at all..Jeyda bielettoVersion: 9.0.0

✓ Horrible appGenuinely such a horrible app. I mean they’re advertising hundreds of clothes yet anytime you’re scrolling & get to a point the page loads more items it just starts showing me the same clothing over & over. Ultimately only being able to look at about 40 or so pieces before it starts showing me the same things..DhwidbbfsiabdbekznVersion: 62.0.0

✓ Over ratedThe first time I bought something from pretty little thing I was expecting it to be good because of the price but the clothing material was TERRIBLE and cheap. However I decided to give them another chance and I bought a lot of clothes however like the first time the material was cheap, terrible, doesn’t look like what it does in the picture and very misleading. Everyone has they’re own opinions of things but for me I’m never buying anything from pretty little thing again and I just wanted to let everyone know what it’s actually like. I will be returning EVERYTHING. I much prefer Topshop, Adidas, Tommy Hilfiger, ASOS, Micheal Kors and Miss Selfridge, and these brands actually use good material and think about they’re customers instead of selling cheap material. I am NOT HAPPY with any of this, any btw I had to give a star otherwise I couldn’t do this review..The game of Geometry Dash1Version: 13.2

✓ Good luck if you’re in AusYou can only choose UK or USA as the options for countries and therefore you are charged extra by your bank and get screwed by currency fluctuations! Why bother making the app available to AUS if you can’t be bothered allowing the currency to reflect this !.LittleRedBekVersion: 9.0.0

✓ WASTED THOUSANDS HEREI haven’t ordered from PLT in 2 years because I only liked using the app as its more convenient to create and pick outfits. For 2 years though the app won’t even load the products. It says it’s loading and lags and no images of products show up. It’s so slow and just impossible to shop. Used to be my favorite store, I’ve spent thousands here. I always redownload this app every few months to see if they fixed it yet but after 2 years… seems like they just don’t care. Feel like the company should care more for their customers since all of their reviews are now horrible. It’s a simple issue yet they’ve done nothing to fix it for years. Loyal customer lost..QtqtkarlaVersion: 58.1.0

✓ Frustrated!!!!🤦🏾‍♀️I don’t usually write reviews ever for apps but I have to for this one because I’m just frustrated at this point! I wanted this 2 piece charcoal sweatsuit set that I saved in my wishlist and when I tried to add the items into my cart, I always get the message that something went wrong and I was unable to do so. I decided to then go online because maybe the app was having problems and when I went to search up the set that I wanted it was a completely different price !!! It was absolutely ridiculous because I don’t know which price is right and also the app says the sweatshirt is out of stock while the website says it’s fully in stock. I don’t know which one to trust and I hate how they are showing me two different things. I’ve already contacted PLT HELP but they’ve done nothing and if I’m being honest they don’t even understand their own problem even though I’ve sent screenshots and explained step by step about what’s going on. I’m just so disappointed because I was looking forward to buying it and now I can’t. My friend also had this problem so it’s not only me. Please fix this issue and allow me to put the charcoal sweatsuit set into my bag so I’m able to purchase. When I put other items I don’t receive error messages I just receive the error message from the charcoal sweatsuit set..Ac.🤩🤍🤍Version: 61.6.0

✓ As Frustrating as it is Inconsistent.For starters, this is not a bad company. The quality of clothing is satisfactory, and the range of clothing is sufficient as well. Yet, there is one major problem. The website lacks a crucial feature, a comment section or a review segment. For a company to be as wide spread globally as they are, it is extremely pivotal to feature a feedback area to review clothing items. It is exceedingly frustrating to have to order something based off a body type that is very contrasting to mine, and assume a size that would be best fit. On top of that, it is exceptionally disappointing to receive that item, have it fit atrocious, and then have to PAY to ship it back to its origin country overseas. A simple review section would eliminate this problem. I shouldn’t have to expect to order down 2 sizes from my original size just so I know my clothing won’t be falling off; even considering the fact that I am 5”5 and 175lbs. PrettyLittleThing, if you’re not going to feature a review segment, then at least present models in various clothing size inclusivities for us girls who aren’t slender and 5’9 to compare our sizes to. I’ve been disappointed time and time again, even having to exchange an item up to 3 TIMES to get a correct clothing fit. This is my final straw with this company, my time is deserving elsewhere. Do better PLT..Itsparis13Version: 58.1.0

✓ DIDNT RECEIVE PACKAGEI ordered a package 2 weeks ago & also paid for express delivery. Got an email confirming my purchase and an estimate of when it was going to come. Has not came & tracking number does work. Very angry and annoyed. This site is a scam..AreusrsVersion: 55.3.2

✓ FIX THESE ISSUESDon’t understand why online I’m seeing the same complaint and no resolve. I love PLT but to shop on the site is very tedious and time consuming so for me to pay $700 for my basket and add all thee additional things to my wishlist to come back to later and things are disappearing is upsetting. I literally had to screen record me going through my wishlist because everytime I go back later to buy I have to type and search things that should be saved. Also All I can see on my wishlist on the app is the first page of saved items….. if I want to view ALL items I saved, I have to go off the app into the regular search engine site and login. These problems need to be addressed..ButterCup TaviaVersion: 50.0.2

✓ SCAMMMMMMMMDon’t even waste your time. If you’re in the USA they will debit you immediately. They will provide “tracking” information saying they cleared customs outgoing from Great Britain, then provide FedEx with a label for import to Jamaica Queens NY 3 days later. You will NOT get an update even though it’s the delivery date. FedEx with say delivery date pending... You’re shipment will not arrive on time. They will not cancel your order because “they process orders immediately” and therefore no cancellations. You’ll just end up disputing the charge on your card. Just go to a REPUTABLE site and pay the extra money. I ordered 2/21 and had a delivery date of 3/3 and it’s 3/5 with “pending delivery date”. I ordered from China the same day and got my delivery faster. GTH.GucciBadazz Whoop whoop!Version: 40.0.0

✓ AusThe app seriously needs to be fixed. First you don’t get an option to have it in Australian dollars or change your region to Australia and the conversion rate are not even right by my calculations. PLT just does their own conversion and you’re stuck with it. Also there’s no video option on the app but there is on the website. Like seriously consistency across the web and app is key guys. And we need more product information for jeans. Is it stretchy or not, is the material see through or not. Not just 90%polyester 5% elastin. We need more info..DeeyyaaVersion: 13.1

✓ UnreliableThey gave me hell when I didn’t receive my order. The item was a gift so I decided to reorder, and surprise surprise, they claimed that the package was lost. Again! They basically just took my money and refused to give it back for a month in the name of “investigating”.Alina#%Version: 44.0.0

✓ 😒Every time I try and buy smt it says “oops smt went wrong with you payment”.Coco nut 4 lifecfVersion: 45.0.0

✓ Loyal customer…until today!I was a loyal customer! Love the prices and the quality of the products, you really get a bang for your buck. I’ve never had to reach out to customer service before until recently and when I did I was very disappointed. I made a purchase that was never delivered and was sent back to the company. Before giving me the options they automatically took it upon themselves to cancel my order! I wanted my products and I’d been waiting for Black Friday to get the best prices! I wanted these items for my Christmas vaca and i am so heated 😤 because i was soooo excited! The customer service is lacking in; 1. Response time (took almost20 days for me to get valid response) 2. Listening to customers 3. Lacking options to resolve customers problem 4. I kept getting the same automatic message over and over yet no one was actually resolving the problem 5.No one follows up on cases that have been opened I really like this company and it would break my heart to part ways but your customer service is a fatal flaw!.Ashleybookworm4lifeVersion: 50.4.0

✓ Never received my packageI never received a package I’ve ordered four weeks ago when i tried to get in touch with the company about it the automated message responded on several occasions there weren’t any associates available they have no number to call if you run into these kind of problems they only prompt you to text send an email or get on their social media i went and disputed the charge with my bank but it’s still in process doing so i attempted to get in touch with them to cancel the order i final got in touch with someone through the automated message Madison i was told to wait another two weeks for my package if it doesn’t come then they’ll process my refund this will be my first and last time ever shopping with the online company i wouldn’t recommend.JANELS IPHONEVersion: 57.0.0

✓ Cart doesn’t updateCart doesn't update when I add pieces to my shopping cart. I don’t want to rely going on google and signing in to pretty little thing if the app is supposed to be convenient.Jossx23Version: 61.4.1

✓ Seriously... STILL no compatibility in Australia???Come on PLT... what is wrong with your app developers? Do you not realise how many orders are going to your competition? You’re losing a whole geographical market purely because Australian customers are only able to order through the website NOT in the app (yet we are encouraged to download the app on the website... not smart web team!) PLT send a clear message that Australian customers are not worth the time and effort. Good thing there are so many other options out there for the Aussie buyers..MizJizVersion: 13.2

✓ Please have an Australia optionLove the clothes you guys sell and would shop here more often if you would have an option to have it in Australian prices, really annoying to have to convert it every time. Also I’ve shopped at other UK online stores and I don’t get charged an international transaction fee so not sure why it happens at PLT. I recently bought clothes from you guys and the colour is very different to the picture which is disappointing because the process for returning it will obviously take some time..LilyptVersion: 9.0.0

✓ “ABSOLUTELY AWFUL” UpdateI wrote a review a week or so ago about how awful this company and customer service is. Never did I think it could get worse but it has. I ordered items on 11/30 which never showed up on the scheduled date of 12/14. I was then told I had to wait until 1/4/21 to receive a refund and that they would be crediting my $7.41 shipping on my $250 order. That credit was never received. On 1/4 I asked for my refund for the full order and they told me I had to wait until 1/12. I asked if I could just have the order replaced with a more secure prioritized shipping and they said I would have to place a new order and choose that shipping but that I would not be able to get the same pricing I had on my original order lol. What a joke of a company. At 35 yrs old, this is the worst company and merchant experience I have ever dealt with in my life.DH518Version: 37.0.0

✓ The worst clothing app ever !!I have been shopping with pretty little thing for years! The clothes are nice, sometimes they can run small but I just return or replace. Shipping is very quick! I really dislike that you have to pay $5 to return items. When shopping on the website , the items ALWAYS disappear out of your cart. Which is insane , after you spend hours browsing and adding items to your cart and when you go to check out every item has disappeared!! I’ve learned to screenshot my cart as I shop so atleast I can search the items up to add them back in my cart but I really should not have to do that. Today I downloaded the app to receive an extra discount and it was super stressful. The app is EXTREMELY SLOW. The lag is terrible I almost did not purchase anything because of the lag. This is something the company should really fix, especially if you are advertising on the website for people to download the app..Ttt1234678897653Version: 60.2.0

✓ AppWhen I click to open the app, it doesn’t let me in or it shut down straight away. Very disappointed. None of my clothing apps have done this before. Please fix it !.BbgaprilVersion: 47.0.0

✓ Not RecommendWorst customer service !.HajiannaVersion: 54.0.0

✓ Not letting me checkoutI have updated my app, re start my phone. Try on data and wifi but every time I try to log out it says error.Shol10Version: 61.9.0

✓ DO NOT ORDER FROM PRETRY LITTLE THINGI hate this app i ordered a package almost a month ago and they told me 10 day shipping ( to late anyways ) and when it came down to the last 2 days they said that my package was being held at the facility so they told me to add all of my information that i added to the order and i used everything the day exact way i did when i placed the order and now it’s not working because it says my card is not eligible and it had me sitting there stressed and mad because i have to be some where in 2 days and they gon make me pay 30 cents for a mistake they made DO NOT ORDER FROM PRETTY LITTLE THING and this is bad because i thought i would be getting somtbing good for my first time ordering but not i guess i won’t be ordering from them anymore.L PRETTY LITTL THINGVersion: 64.8.0

✓ Horrible🙄Pretty little thing is very overrated. I understand that there are procedures every company has now due to covid-19 so shipping would take a little longer than usual. First off they gave me an invalid tracking number then gave me the correct one days later. Secondly my package got lost so it took even longer. Thirdly their customer service is just the worst. I emailed them and it took a while for me to get an response. I finally received the package may 28th and the package was just dirty and just in a bad shape overall. I ordered a couple of things and when I took them out the packs I was disappointed😕some of them were just to big and I ordered them in a medium and I ordered one dress and it was poorly stitched🤦🏽‍♀️the only good thing about the clothes the good quality fabric. But I will never ever order from here again. I really expected them to be a lot better but they left me very disappointed.NpkayVersion: 20.3

✓ New zealand$ ?Won’t use bc no option for nz $$$.CookedkrysVersion: 27.0.0

✓ The app needs some fixing to do!I am located in australia. I tried to set up the location in Australia but it keeps going back on Europe location. It's hard to use the app when its set up in my country, it freezes and every time I click on the item and finish viewing it, there's no back arrow button to let me go back from the last page/items that I last viewed. It send u back from the start all over again. Hope this will be fixed. It discourage me to shop online only in this site as it won't let me go further quicker..Tazz118Version: 13.2

✓ ReviewI purchased some clothes online. The jeans were good quality but one of the legs are some how crooked and the front of the jeans face more in and I also bought some denim shorts and the material feels really cheap..HakinurakVersion: 12.0

✓ So slowThis app is so slow it’s so frustrating. 50% off isn’t even worth using this app because by the time you get to check out years later the sale is over. That’s literally how slow it is..PoorappserviceVersion: 33.0.0

✓ A disappointing online shopping experienceI've ordered from PLT a few times and have been mostly happy with the products I received. Unfortunately a lot of the clothing has been fairly see-through so it would be good to be informed about that before purchasing. Also, every time I go to check out it tells me most of the products are sold out! I shouldn't be allowed to select items if they're unavailable, it's very misleading and disheartening when I've done 45minutes of browsing/selecting and am told when checking out that only 2 of the 10 products I'm trying to buy are available! I would recommend fixing that issue asap as no customer wants to waste their time shopping for items they can't actually purchase..Jaaade !Version: 7.1.0

✓ App glitch or what…can’t even make an account.How am I supposed to order anything and spend money if the app won’t let me enter my birthday. Literally can try to enter it in 20 million times and without and ‘enter’ or ‘done,’ it just goes back to the same blank screen. Super annoying. Wish things would just work how they’re supposed to sometimes..OuroBoros11:11Version: 53.30

✓ CURRENCY NEEDS UPDATE PLEASEI have bought from PLT before (from website) and the products are good quality. i was excited to download the app as i enjoy their range of clothes, however when i opened it it only gave three currency options. being australian, i was deeply disappointed to find that there were only three options for currency. the creators seriously need to realise that the world is not made up only america, uk and ireland..Wolfhusky123Version: 13.2

✓ Log inLove the set up and al but it’s not letting me log into my account. I’ve tried deleting and reinstalling many times but still doesn’t work.TarushnaVersion: 30.0.0

✓ This app isn’t working properlyI want to buy some clothes but i’m located in australia which has never been a problem but when i try to check out it doesn’t let me choose australia as a country to ship to. i expect all my items to be the same price when u fix this as it’s ur problem not mine and the 80% sale is on so hurry.JameliapfeiferVersion: 13.2

✓ Bad customer service!I placed an order and didn’t realise my old shipping address was saved. My order confirmed without allowing me to change any of my details, including my old address. I immediately contacted their customer service team in three different ways. They told me they aren’t able to change it or help me, even though I only just placed it and it hadn’t even shipped. I’ve had many other companies make small adjustments so that the order gets shipped correctly. I’m extremely annoyed and disappointed!.Jennnm3!Version: 57.0.0

✓ PricesI legit downloaded the app when there was a really good sale going on and I had about 35 item in my cart all under $15. Jeans, tops, shoes, dresses, accessories. My total came up to about $330 which was really good. I got super excited cause I was about to get paid soon and I was gonna use that paycheck to get me a new wardrobe...today I look at my cart and $330 worth of items turned to $570 😭😭😭 the cute dresses and simple tops went from $4 to $22 and now I want to cry. Not leaving a bad review but I am really disappointed. Why is a plain crop top with 300 thread count $22?? I downloaded this app because I noticed the prices were a lot more reasonable for the quality than others but idk 😭😭😭 I just want to cry..GsscghurdvhukkVersion: 13.2

✓ Zero stars- worst customer service I’ve ever encounteredTypically I do not write reviews but I have never had a worst experience with a company before. I ordered a package on October 15, paid for two day shipping. One part delivered but the second part went missing before it was delivered. Immediately I messaged the company for help- they told me to wait two days, it did not deliver. Then they told me to wait two more again, still nothing. They did this a few times then finally said give it a month until November 12. By the 6th the shipping services updated and said my package was not deliverable. I message immediately and they still tell me to wait until the 12th to ‘give the courier time.’ I do, then email their services again but then I am told to wait two more weeks until November 22 so they can give the courier time to look into it. Finally I email them after this date, get some semblance of a response making it sound like I will be refunded for my 10+ missing items. Just to be informed that I am outside of the window to get any refund or reshipment because you only have 14 days from when your items are delivered to open a case and find compensation. Make that make sense. This company pushed me off for days telling me to wait until I just so happened to be too far outside the window to be compensated. I will never order from here again. This is the worst experience I have ever had with any clothing service and they have completely lost my trust. 0/5 stars..WouldneverbuyfromherragainVersion: 64.0.0

✓ GarbageCharged me US, would give it zero starts if I could. Total scam..BsbdycudkslalVersion: 64.7.1

✓ Glitches in Wishlist/cartSo I downloaded the app for a faster checkout. I thought it was easy enough so why not? I’ve noticed the cart doesn’t save and has previously cleared on my default browser even when logged in, so I opted to add things to my Wishlist to later add to the cart. I was finally happy with the list I had created and it became time to add to my cart and finalise my order. I saw no issue, all items were x1 and I was happy to speed through the process. Upon reading the confirmation email, I realise there is a duplicate item but didn’t realise as one of them was a complete different size to what I added and sat lower on the order than the first. I overlooked this. Then I realised 3 items that were in my Wishlist hadn’t been added either, yet they were no longer in my Wishlist. I don’t know whether the glitch is situated around the Wishlist or the cart, but something sure did blindsight me and I’m hoping to hear from the customer service team before my order is shipped. I used my default mobile browser to complete an order of 21 items just a few days ago. There were no glitches or issues aside from the cart expiring. I am left disappointed by the app and hope the customer service team can come to the rescue after spending hours searching and cultivating the right order only for it to be wrong in the end..LILO2101Version: 57.0.0

✓ NO AFTERPAY FOR NZ!PLEASE FIX.Clauds SVersion: 63.0.0

✓ Can be more improved.Why does the cart empty why cant we leave our stuff in the cart and come back later on to pay it? When is PLT going to get after pay or laybuy for nz buyers? i think its a good idea to put in a feature on your website for when we add items to our cart that we dont get directed to our carts, every time we add-to-cart. Its time consuming and hella annoyng. imagine when weve went through all that just to come back to our cart and our carts empty 🤦🏽‍♀️ wow just wow. A lot of feature improvements can be made and maybe add more payment methods. if an item is popular the restock needs to be fast, because its the worst thing when you know what you want to buy but its out of stock..TeiselaVersion: 33.0.0

✓ TrashTrash clothes, trash app. I ONLY order clothes on their massive discounts because majority of it has worse quality that shien, doesn’t turn up same colour or anything as it looks like in the pictures sometimes. The sizing is all over the place and half of it doesn’t even fit properly even if it’s the perfect size. The app barely works, shows you the same stuff on repeat, the filters seem pointless because you can put trousers and you still get shown a couple of tops ? I am also currently having a issue where I can’t do anything with my basket, can’t add or remove or even buy as it comes up with there’s a issue. Only reason I’ve even come to order again is because I’ve ended up with the year free next delivery some how but can’t really complain about that.Baus 👸🏽Version: 64.7.1

✓ Can’t sign inEvery time I try to sign in so I can save my wish list, it freezes to the bottom and I can’t scroll to the top to sign in. I’ve deleted the app and redownloaded it, and it still never worked..19e96rVersion: 55.5.0

✓ Friendly advice!Hey so when I signed up I didn’t get an option to put in a shipping address. It just automatically did the same as my billing address. Because I online shop a lot it’s hard to remember if I’ve checked that it’s different sometimes and this being my first time using the app I didn’t really think about it. I think it’s important that BEFORE PAYMENT! You’re shown your details and are able to change it. Because you do not allow us to change it afterwards and now my orders being shipped 2 hours away from me💀 guess the coupon that saved me $6 will help pay for postage or train fees lol. All jokes aside though. Please do actually take this into consideration. It’s much more convenient. Apart from that I have no updates on the actual clothes until I travel to receive my first order that I paid to be sent to my fathers house😁 ty for your time!.BnnxiVersion: 54.1.0

✓ Love the clothes, HATE THE APPAs an online app shopper, it is so annoying that I end up not getting anything at all because of the app. I do all my other shopping this way but this app is horrible. Clicking anything takes forever. This app will log you out and not accept your log in any more. If you make a new one, it will corrupt that one too. Finally I went straight to the website on my phone and it let me stay for 5 minutes and then forced me to the app which won’t let you sign in. This means no access to your cart, your wishlist, your account info, nothing! Please fix this. I see the same complaints from a year ago. Understand that customers are only using apps now. It’s time to progress..Cheryy bombVersion: 66.1.0

✓ Perfect except for two things...Honestly; this app works great, loads quickly and checkout is easy to use. My only two really imperative issues are: 1. I can’t view items in CAD. That’s annoying for me because I can when I’m on PC, and it’s hard to constantly be mentally converting USD to CAD while deciding what I’m buying. 2. My BIGGEST issue with PLT both on mobile and online is they don’t have a “match with” option. It may sound frivolous, but because there’s so many bikini tops + bottoms, bra tops + bottoms and co-ord sets it would be so helpful to scroll down and view the matching items to the item I’m viewing instead of “recently viewed items.” It would make shopping so much faster and user friendly on here! Most sites have that and it’s so frustrating that PLT has better items than those sites but doesn’t offer this..NemefemeVersion: 13.2

✓ Website vs AppThe app has cheaper prices than the website, the website offers afterpay but the app doesn’t offer afterpay. You need to pay by either credit or debit….KpajalaVersion: 54.7.0

✓ Afterpay OptionsBrought a few things over the weekend, & today cant even get anything, Payment options are limited, they Had afterpay but not on display.Service not good enufVersion: 62.0.0

✓ NZ Currency!PLEEEASE make it an option to shop in NZ & AU Currency ! Xx.Bo AlinaVersion: 27.0.0

✓ OverpricedSo incredibly overpriced, and then have to pay extra shipping. They don't do a free shipping after spending this much and the discount codes never EVER work always says error..SarahTee123Version: 59.4.0

✓ ..Can’t view anything in CAD on the app..Thugihifuf IgVersion: 13.2

✓ I don’t know what’s going onI don’t know if it’s this new update cause I had to update when trying to open my app. But now I can’t remove anything from my cart. It’s not removing it or updating my cart. I even went online to try on there but it’s the same thing. It’s really aggravating, I’m trying to get ready to check out & it’s doing this. Also for whatever reason I’ve never been able to check out on the app it never goes through with the purchase. I always have to go online and add everything back to my cart to check out these problems need to get fixed.This has to go!!Version: 61.4.1

✓ Needs workThe app is always logging me out and when I try to log back in it says oops something went wrong, I can’t access my account therefore I can’t purchase something or add things to my wish list. Things in my wish list or shopping basket just disappear, these glitches are annoying and honestly make me use other apps. The SHAPE clothing runs sooo weird bought items in my size 6 and i could not fit the skirt over my thighs let alone my behind. The top was so small a 5 year old could probably fit into it and I wear a DD in bras. Returning is pathetic, they make you pay for shipping to make a return like really ??? So your better off just selling it cause by the time you handle the return and wait for a refund you don’t even want to shop there again..K.kayylaVersion: 30.0.0

✓ Worst quality and service ever!!! Be careful!!My parcel was split in two, as it was a big order. One parcel out of two was delivered, and the 2nd parcel kept being late and late till its been two weeks, customer support is terribly sad, kept asking me what my query is again as if they had no clue we were in contact 10 times before, they reply after hours, not helpful at all. I kept sending all details of all missing items and photo of wht I received as well as what was missing from the fay I received only one parcel, as at the time nobody informed me my parcel was split in two, and I thought I was scammed. All of the sudden I received an update on tracking that my parcel was returned to the sender because they could not identify my address??? Then how come my first parcel out of two of the same order was delivered on time at the address??? Wow, now the best part! Your customer support just messaged me now confirming that they see that TWO items are missing and can be refunded, WHAT? TWO ITEMS? JOKE!!! 6 Items out of 17 were missing, and they are trying to scam me now. Terrible experience, very very sad. I never came across such bad customer service..Ania272828Version: 37.0.0

✓ Terrible expériencePremièrement, il est écrit nulle part sur l’application lorsque tu fais tes achats que c’est en $us. J’autorise toujours ma localisation donc j’ai cru que c’était en cad. Quelle surprise quand je suis allée dans mon compte de banque après. Ensuite, ils ne permettent pas d’annuler une commande??? Donc une fois que tu as fait une erreur comme moi, impossible de te faire rembourser, tu dois attendre d’avoir reçu les articles, pour ensuite les retourner (ce qui coûte de l’argent) et ensuite te faire rembourser dans un mois. Je n’ai jamais vu ça. Cela fait maintenant 21 jours que j’ai retourné mes articles (ce qui m’a coûté 20$) et je n’ai toujours pas reçu de remboursement. EN PLUS, les vêtements étaient pas du tout comme sur les photos, différentes couleurs, matériel super cheap, coutures mal faites… J’ai acheté un sac, je l’ai mis une fois et il s’est décoloré. J’avais déjà fait le retour (de plus de la moitié des vêtements) je ne pouvais pas le retourner aussi. Et tu ne peux pas faire de review sur tes vêtements, autant que tu ne peux pas te faire une idée avec les review des autres… Pour ajouter au tout, ils ont des codes promo pour les « newbies » 100% aléatoires. Un jour c’est -10%, l’autre jour -15%, un autre jour -20%, j’ai même vu une fois il était à -50%???!!! J’ai seulement eu droit au -10% c’est très injuste. Vraiment la pire expérience d’achat ever! Dès que j’ai mon remboursement, je delete mon compte..Salomé.l.pVersion: 60.5.0

✓ DO NOT ORDER FROM PLT IN AUSTRALIAPLT use CourierPlease who are an incompetent courier. My package was delivered to the wrong address and PLT refused to help me even with written evidence from CourierPlease stating they delivered it to the wrong address. The customer service from PLT was horrendous, they did not care and refused to give me a refund. I would give caution to anyone that wants to buy from PLT.Gem_90xVersion: 64.4.0

✓ Lost orderI’ve ordered 2 items from pretty little thing, today I checked my email for any updates on the arrival but instead I get an email from PLT saying my order has been refunded. Now I was so confused because I never asked for a refund nor made one but because after speaking to a chat room, some how my parcel (order) got lost in the PLT warehouse. How can you lose someone’s order? I give this one star just for the fact that I am able to get a refund and if it wasn’t for getting a refund then I wouldn’t even put one star. It’s so bad especially the reputation PLT has got having millions of following yet can’t even manage their system. I believe the system needs a serious upgrade..Rockingham6168Version: 13.1

✓ Great. BUTApp is great, works perfectly and it is easy to navigate through the tabs, but i wish you could change the currency, I live in Australia and it is extremely difficult to figure out how much I’m spending. I will never use this app because of currency issues..Cenda99Version: 7.1.0

✓ Currency and wishlist issueI’ve already seen some complaints about the lack of available currencies on the app, including CAD as well as the response from the developer. They said that the app only runs for selected territories but I still think it’s a shame. Having to go on the desktop version to check the real prices is not always convenient and makes the app useless somehow… In addition to that, I’m unable to see my entire wishlist on the app, it always displays just the first items of the list and once again, I have to switch to the desktop version. Overall, good user experience but that would be awesome to have the aforementioned issues fixed..LYEMIBESVersion: 62.0.0

✓ Un trustworthyHonestly overall not a great app or company especially for Canadians. Firstly, it doesn’t allow you to view in CAD currency and the app allows little to no reviews on a piece of clothing. I was skeptical about it at first but after receiving an item that looked nothing like how it advertised I could maybe take a hint as to why they removed the review system. Don’t spend your money on PLT, their delivery on quality of product, time and money is not worth it..CasajacqueVersion: 54.4.0

✓ Will never shop againI had a $200 order that I ordered in may, it is October and it has still not come in..Abby45143Version: 33.0.0

✓ Could do with some improvementsThe app is okay and can be navigated okay, but when you don’t feel like scrolling through the 5 thousand items on sale and only want to look at three things, such as shoes, pants and tops.. upon filtering your search with sizes, etc the search always comes Up as though zero items have been found, which is annoying because the items are definitely there! I tried doing it multiple times, after having checked that the items I was trying to filter were actually available. They were. For some reason the system must freak out with so many filtered options or something. It really changes the experience and for me, I have always left the site after this happens because I don’t want to have to go through thousands of items to find what I’m looking for. Not sure if this is a selling technique but it doesn’t work!.V-divVersion: 53.5.0

✓ Bad companyCharged me extra for my order then refused to refund. Only when I wrote a review did they offer to refund “out of goodwill”. As if they didn’t charge me more than they should’ve. Their email was passive aggressive and implied I falsified my screenshots when it’s literally in the website and app. Don’t waste your money here. Quality is equivalent to shein..Roisin.leeVersion: 59.3.0

✓ Horrible Customer Care and “EXPRESS SHIPPING”Ordered a outfit for my birthday nearly 2 weeks in advance with express shipping, will not get my outfit until we’ll after my birthday. My outfit also costed about $180 so will now have to go shopping and probably spend that amount again if not more to replace the items I originally needed ultimately probably going to cost me $400 in total now. Also when trying to talk to customer service they seem more interested in just dealing with you and getting you out the way rather than actually working through the problem together. Very disappointed and I know some of my girlfriends have had the same problems I have. Time for a move to Fashion Nova 👀.Shelly2907Version: 45.0.0

✓ App malfunctionI can’t seem to sign in no matter how many times I refresh my phone or delete the app and reinstall it, the problem remains. It always says error when I try to sign in using the app and only when I go on the website does it allow me to sign in. But other than the app not working, love ordering from PLT.MjukrrxVersion: 46.0.0

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