Premier League - Official App App Negative ReviewsPremier League

Premier League - Official App Negative Reviews

4.7
4.79771 star

Total 77 Negative Reviews

Premier League - Official App App Complaints & User Negative Comments 2024

Premier League - Official App app received 77 complaints, negative comments and reviews by users. Have you ever had a bad experience using Premier League - Official App? Can you share your negative thoughts about premier league - official app?

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Premier League - Official App for Negative User Reviews

Sign in and “Auto join” issues1. Passwords are not automatically suggested when trying to open in safari. 2. When clicking an “auto join” link, it tries to open in safari even if you have the app, which leads to the password issue again. 3. When clicking an “auto join” link for the first time this season and then logging on to your safari login, you have to create a new password, once you have done that it doesn’t take back to the auto join link. 4. It’s hard to find how to join a league from the FPL page in the app, I couldn’t find a way to find a league to join. Why not allow a quick add button where you can use the five letters at the end of an auto join url? Please make this more user friendly to reduce so much wasted time. Thanks.Version: 2.2.1

Difficult to find info at timesThis is an app that gets worse as time goes on. Sometimes it’s great, other times I can’t figure out how to find basic info. For instance, a score for yesterdays match of a club I don’t follow. I can’t figure out how to find it. I am sure it’s there someplace, it’s just easier to do a web search for most info. Every year they make it a little more difficult to use as they promote stuff I don’t care about..Version: 3.0.13

All the EA Sports hallmarks.As a person with who does not claim to have psychic abilities I find it amusing that even if the app didn’t have EA Sports plastered throughout it I’d still know it was made in conjunction with the game development giant. It has all the telltale markings of an EA Sports product, on the surface it looks well laid out with clear design language and a well thought out structure. Where this app self-destructs is where any Fifa football title fails, in its operation. The app has exponentially long loading times and crashes are a common occurrence, any updates thus far have only exacerbated said problems and the app now has the reliability of the maiden voyage of the Titanic. The best way to summarise would be to compare the app to any British built and designed sports car of the 1950s/60s beautiful to look at but it won’t work, ever..Version: 1.1.20

Nothing worksWas great in 2018 but this year it’s terrible. Points not updating, team only shows sometimes. List goes on.Version: 2.0.9

How do I view results???Don’t know about anyone else but I find it very hard to view recent results. If it’s within 24hrs they show but beyond a week previous you don’t seem to be able to. Please add a link on Home Screen to look at recent Results, like you have with Fixtures.Version: 2.1.47

ReviewThe app has a lot of good information but is not entirely user friendly. I am technologically savvy so I didn’t have too much of an issue but my friends who did the draft with me had a hard time viewing the points, other teams, the head to head match ups which would be nice if they did a side by side comparison to show predictions but it doesn’t. Additionally, notifications that someone scored or assisted but maybe I haven’t gotten that far yet. Love the sport and love the league..Version: 2.0.9

My app’s not workingHi! Good day, I’ve been having a problem with the app the past three or more weeks, but I believed maybe it was only temporary so I didn’t put more thoughts into it, but till today it’s still not working and I deleted and reinstalled it so many times already, the problem is whenever I tried opening the app, it just takes me back to the menu instantly. I emailed you guys but no updates after getting my complaint. I’d love a feedback very soon from you guys..Version: 2.3

New FPL update is confusingNot a fan of the changes to the FPL interface, the previous UI was working perfectly fine. With all due respect to the team that designed this update, the previous UI was better..Version: 3.0.7

Last update is a major downgradeNot a fan of the new update: 1. You can no longer see how many fpl players have transferred in or out on the player view unless you go to the transfer page and scroll all the way to the right. 2. Lots of unnecessary stats on players. 3. If you’re making a few transfers and you keep tinkering with many players for a position, you need to ‘restore’ to your old player every time. Previously you could go back straight to the transfer pool. 4. You can’t tell if the upcoming fixtures of your players are home or away. 5. The journey to see beyond 3 fixtures is too long. I could go on and on. Very disappointed and annoyed at this. All the changes have resulted in longer journeys to access the data you are after. I wish I knew how to go back to the previous version..Version: 3.0.7

Long Time UserI’ve been doing fantasy EPL for years, and much of it through this app. Generally, I enjoy the app and find it useful. However, there are glaring deficiencies. The app should do better to update scores, fantasy points, and injury news in present time. Better insight to predicting games and outlooks for players in upcoming matches. ESPN’s Fantasy (American) Football does just fine with this, but please don’t come back with the “Go pLAy tHaT GamE tHen” response. Improve your scores and highlights. Not all are available for each match, if at all. Again, I’ve played this app for many years and am generally satisfied with its improvements over time. I think y’all can continue to make this app useful and user-friendly if you focused on the above instead of reporting what Liverpool players had for breakfast..Version: 2.0.13

Fantasy points not showingBug in latest version. Points for week aren’t showing by player. Doesn’t show for my team or for my league. Can only see total points..Version: 2.0.9

Good and badI find it good because it tells you when the game is and stuff But you can not make your team without signing in!.Version: 1.2.14

Not intuitiveNot intuitive app to find way around.Version: 3.0.17

Terrible UIOne of the worst UI redesign for a while.Version: 3.0

Poor Fantasy Draft ExperienceI normally don’t write reviews but it’s so poor the way they set up draft fantasy in this app that I had to share. You can’t really say they included Fantasy Draft in this app because it’s not really part of the app. They make you access via web browser in-app. You have to log in every time you want to access. No one knows the draft order till the draft starts. No customizing rules. It’s very obvious how little they prioritized this feature. Maybe next year they’ll understand Draft Fantasy is absolutely the future and improve. Togga Fantasy Draft was easily the best PL Fantasy app out there. Still waiting for a replacement..Version: 2.0.7

Bugs bugs bugsIt’s not clear what is being worked on cause it definitely isn’t adding feature or fixing bugs. This app has actually gotten worse from an experience perspective, crashers, glitches, data loss, sign outs..Version: 3.0.12

Screen vibrates up and down fastAnytime I click on a game, latest update keeps vibrating/refreshing like an old tv. Not sure what’s going on. I’m on the latest update.Version: 3.0.5

Transfers and set line up.Having to set the line up before the first game and not being about to change players available after the morning of the first game is not like any fantasy site I’ve ever used. You should be able to change your line up right up until game time of you hav available players. Having to make transfers so you are always at a positive number while picking is very annoying. Let me finish making my picks and if I’m over, than tell me..Version: 3.0.21

App crashes outApp crashes on opening the fantasy page..Version: 2.2.1

Regular crashes/freezes after numerous updates and so many features missing!Would love to rate this app 5/5 bearing in mind how much I use it but couldn’t do so honestly due to the number of recurring bugs I find whilst doing the simplest of things. Specifically, the app consistently crashes with the back button disappearing and pages freezing. This is aside from the gap in features between web and mobile app too, like team of the week, manager of the month (select phase) and game week summaries. Such a shame because it really isn’t difficult to fix the app with the above having had it in the App Store for so long..Version: 3.0.20

Access abilityGenerally this app is accessible for blind people using voice-over. That said, several elements, particularly buttons, are labelled incorrectly. Wording should not be abbreviated/shortened. The app could benefit from being tested with apples accessibility wizard. As for #FPL I would also love a function where you could add a player to a watch list of potential players. Would help greatly in managing a team. Currently can't read opponents team in #FPLCup using voice-over. Again this obviously has not been tested by your developers!.Version: 1.2.14

Good but could be betterEverything is great for the most part. Losing two stars because anytime i look at like ups, if I even tap the screen, the app goes crazy and starts rapidly scrolling it’s self up and down. To better illustrate say I’m looking at the starters and want to scroll down to the bench, the app wil start shooting up to keepers then down to forwards then up to defense and then down to subs for a second before launching itself back up to keeper again.Version: 2.1.46

Force closingYour app has been mostly impeccable until 2 updates ago and now the fantasy section forces the app to close. I’ve restarted phone deleted app and reinstalled but problem still exists. Please fix asap. Premier league has already started!!!.Version: 2.3

It’s trashGenuinely one of the poorest app experiences, loads about as fast as a sloth and the servers are terrible, always slow and glitchy, never a smooth experience, so tacky.Version: 3.0.6

LagIts very last.Version: 3.0.6

The new version has a lot of bugsSlow to update points , incorrect point displayed, glitches when scrolling on the main menu and fantasy menu..Version: 3.0.17

Liverpool are the best and man city are horribleKinda good but I need to see the table when I first go on the app and I need notifications on other teams.Version: 3.0.26

FrustratingOnly my Liverpool players show their game points even though all the teams have played.Version: 2.0.9

Everything is Top Notch - The only thing that would make it better…Honestly, the only thing I would look to improve and why this app isn’t a 5 star 1) Being able to click on pick team without the app crashing. 2) If I finally get into pick team, have the players names and icons load without the app freezing making me exit and then I end up back at the point above. 3) click on transfers without the app crashing 4) being able to confirm my transfers without the app crashing 5) if one clicks confirm and the app inevitably crashes, have some sort of memory so that They don’t have to redo everything from scratch 6) Pick your C and V for the match without the app crashing Other than that, app is AMAZING 🤦‍♂️.Version: 3.0.20

Enjoy Draft but frequent glitches/unexpected app closures are annoyingJust redownloaded the app to set up a PL draft fantasy league and have been unable to even update my profile (also unsure as to why I’m being forced to do this) as the app continues to quit and close unexpectedly. I don’t know why draft fantasy isn’t built into the app like the cash fantasy version but it seems that opening a browser within the app is causing issues as setting up a cash fantasy league works perfectly well. Hope they look into whatever is causing these issues!.Version: 2.2.1

Please add dark theme!I have bad vision & using the app is hard.Version: 3.0.4

Badly madeIn terms of the actual flow of the app, it’s very good and easy to understand, it’s friendly competitions with friends are fun also. However, signing up and logging in to the app is incredibly complicated. I was recently signed out for no apparent reason, and when I went to sign back in with the exact same details, it wouldn’t let me continue. So, as most people would, I tried to reset my password, when it said that they would send me an email with the instructions on how to reset my password, I never received an email. So I tried again and again and again with no prevail each time. Trying it on other devices brings no success either. It was only on my 5th attempt of even trying to create an account in the first place was I successful. Definitely would not recommend!.Version: 1.2.12

Notifications would be greatA good app but could have improvements. Me and my friends often forget to do our teams before the deadline. Why can’t the app send a push notification for all users as a gentle reminder? Also maybe a notification about your league positions etc? Scout report too, just a couple of ideas. I like a lot of users probably lose interest after Xmas towards the end of the season. The main reason is the lack of engagement from the app I often just forget about it. Just feel it could do a bit more to keep the user interested..Version: 2.1.26

Good Idea, Needs WorkThe app itself is fluid, user friendly and fun to use. My problem with this app is not the design, but the server that must be used to obtain and reflect player points. It’s incredibly slow and you find yourself refreshing the app often. Also, the BPS is poorly addressed and at the best of time I have no idea why BPS was and wasn't awarded. You should be able to view BPS calculations live alongside the standard fantasy points so that you know immediately the total FP per player at the end of every game. League displays are also frustrating. Leagues don’t typically update until the evening, usually a couple of hours after the final game. The FPL Draft was a fantastic addition but needs a LOT of work as to how it’s integrated into the app..Version: 1.1.16

App crashesThe app crashes every time I try to pick my team. App is up to date.Version: 2.2.1

Update is trashOverall I like the app but I’m so frustrated with the glitchy update. Constantly flickering and no fluidity moving from tab to tab. Fantasy draft also needs its own app or incorporated into the app itself. It’s ugly and annoying everytime you want to check on fpl it takes you to a browser and the interface is clunky and certain pages you’d think would be simple to find are hidden under multiple tabs..Version: 3.0.13

Draft waiver orderPlease change that so that last place doesn’t get the first waiver every week … set up a bid option or waiver order.Version: 3.0.1

It better than last year but, It’s no where near NFL Fantasy.It’s quicker and improved on last year. The points even update in about 5-10 minutes on the pitch view. But on Draft the Matchup score doesn’t change for until that evening!! Not sure why. Why is there a 1 hour deadline to finalise squad. Why can’t every player lock at their own game time to allow for late changes. Never been explained the reason for this. The App developers need to play the official NFL Fantasy game using the App and web page. So easy to use updates in 1 minute. Advice and Halo videos on players. This week it didn’t work for 5 minutes during game time and fans went crazy! It updates so swiftly if you watch games online. The app scores are ahead! Cmon FPL up your game. Do a better job..Version: 2.0.13

Lineup rules are a jokeFun app to use but having to set an entire lineup hours before the first game starts when a schedule could span over 3-4 days if there is fri and Monday night football is utterly ridiculous. So many times I waste my captain pick because there’s no way to know if they are in the starting 11 before you’re lineups are locked out, then you don’t even get the vice captain points because your captain gets subbed on with 10 mins to go and gets a point so you get it doubled to 2 points. Should take a leaf out of NFL’s app you can make changes to any player right up to kick off on every individual game. Really not bothering too much with this app any more until they sort this out because it’s a complete coin flip when setting your teams as to who is even going to be playing or not.Version: 2.0.13

App is broken and can’t report itSo I wanted to place a bug report in to the app developer, find I can’t actually do that within the App Store (Iphone) transferred to the desktop site, which is no real problem, to only find apple physically wont let me upon completion of the writing the report (on my iPhone) place the report in because of a mail address error during submission. Completely pointless. My issue is I can’t see current live points during games. I also during team selection for next weekend can’t see any listed results within the full player profile option. The fixtures are also not displaying any scores for this weekend. It’s like the app is currently stuck in the past. I would of placed this as a big report like all other apps let you do. But that’s also broken. Top stuff. Slow hand clap..Version: 2.0.9

Great app: room to improveSo I am mostly using the app for Fantasy PL and not happy with the app. 1. It is not as user friendy as it could be. 2. The fantasy league does not live within the app and it opens up a mobile version of the website. 3. Nothing comparable to "ESPN Fantasy Sports" app which I use to play NFL Fantasy with friends. Please take a look at what they have and review their features. Only one example is the side by side and head-to-head live results for each week. 4. Also just like the NFL Fantasy, I believe FPL could do more subtitutes. At least three more. Say, 2 goalkeepers, 6 Defenders, 6 Midfielders, and 4 Forwards. This way you could be more strategic. It is very limited now, so a player gets injured, you can't place it on the bench, because you do not have enough players to sub, you need to trade him and get another one which doesn't make sense. I hope you could take these notes into consideration and improve the app. Thanks in advance..Version: 2.1.49

Too slow and often does not work properlySee above.Version: 3.0.7

My phone number doesn’t exist?I new to the app and for some reason it won’t let me enter my phone number because it is invalid? I checked with my family if I entered it right and I did enter it right please fix this.Version: 2.1.50

No live point tally like there used to beFor some stupid reason, when you go to the points screen, all it shows is the total points, but no points actually show up next to your players like how they ALWAYS used to. Now the only way to see points is to click on List. Even then, the points are no longer accurate. Captaincy and things like that aren't taken into account on the list view. Whichever moron programmer that decided to remove the feature obviously has never played fantasy, or they would know how much of an inconvenience they’ve caused everyone..Version: 2.0.9

Forcing users to enable tracking to loginNope. There is no reason for the app to require tracking and therefore should not be used. According to Apple guidelines “if you see a request to track your activity, you can tap allow or ask app not to track. You can still use the full capabilities if the app regardless of whether you allow the app to track your activity.” The app is going against Apple guidelines and should be removed from the store until they rectify the situation..Version: 3.0.17

Go NativeThe app would be better if it were native rather than hybrid web. The app experience really suffers because of it, it’s slow and unresponsive in a number of areas..Version: 1.2.8

Fantasy is brokenPicking players, making transfers and even just checking points don’t work. Have to use website.Version: 2.0.9

Usable but needs to improveI’ve been playing Fantasy EPL with a few of my buddies for the past couple years and I think it’s quite fun to play but needs some updates to improve. First, it would be nice to add a button for news for individual players. Whether their managers mentioned about the player, injury update, starter competition with teammates, etc. any news/update/incident related to the player. Second, maybe some new scoring aspects for forwards. There are only handful of strikers that score in so many games. I feel like adding a different scoring aspect like “30-40 successful pass gets 1 point” or “4 shots on target gets 1 point” etc. Third, can you add the difficulty of each teams (2-5) next to the teams that they already played against? I think even separate rating of their defense, mid field, and offense might be a good idea to gauge how well my players were, are, and will be. Just quick three ideas I would like to see on the next update. Thank you team!.Version: 3.0.21

The EA run Bonus Points system is broken.Give us the Isak assist against Everton and remove the first assist for Kane against Man Utd. Kane ended up with three bonus points with only two assists. Things like this throughout the season cost players vital points and unfairly adds extra points to other players, and can be the difference between winning and losing leagues and cups. The EA run bonus system is strongly skewed and biased towards certain English and Home Nations players. This season it started off with Kieran Trippier and now it’s skewed towards Harry Kane. The system should be scrapped and replaced with a man of the match system, where only one player receives the extra points based on an independent panel of analysts..Version: 3.0.7

AmazingBest sports asdo in the world.Version: 3.0.13

Premier League FantasyYou guys need to fix the fantasy section of the app its awful. The rest is good..Version: 3.0.6

Where can I see recent results for all clubs??Decent enough in some areas but hire can you build an app that makes it so hard to find recent results? Every weekend, you can see what’s coming up, or select “PL” (for some reason!) to see your favourite club, but cannot see even recent results for other clubs. Nuts..Version: 3.0.4

Lost 12 Year CustomerThe new “account verification” ahead of the new season is ridiculous. Why do I have to verify my email address and make a brand new password to play on the same account and device as I have played in forever. Additionally, it kept on saying I wasn’t allowed to use the same password as I currently had and I was literally using multiple different passwords and it claimed all of them were the same as my current password. The people who run the product management are clearly braindead..Version: 2.2.1

You cannot ask me to enable tracking to login!I have been using the Facebook login for the app, however since iOS 14.5, i have made to sure to turn on the ‘do not track’ so that Facebook cannot track me whatever I do. And now PL wants me to enable the tracking so that I can login. Sorry, you are going in the bin PL. As per App Store guidelines you are not allowed to ask users to enable tracking (and a host of other things) to get your app working. It is a free app I know, that doesn’t mean I have to do something which will have wider consequences to my privacy at least. So, off you go to the bin..Version: 2.1.36

Descending into farceI have been enjoying FPL for several years, but the latest situation of an unprecedented blank week with only four matches playing has ruined the entire season for me. Yes, there is a free shot option for such occasions, but like many I have used this in a previous blank week. In my view FPL have ruined a good competition buy running such a minimal week, which was not indicated or warned of until about a week ago as a risk. I shall seriously consider whether it’s worth playing this game again faced with such blatantly unfair flaws. Any number of simple options could help eliminate this unfairness, not least additional full or partial freeshots or temporary free transfer options. Yours, one extremely angry competitor!!.Version: 3.0.28

BuggyBuggiest app i’ve ever had to use. it sucks that i have to use it because i play fpl. it’s been like that for years. screen shaking buttons hanging, etc please fix it..Version: 3.0.13

CrashThe App is great when you can open it. The App keeps crashing when I open it. Tried deleting and reinstalling and still I get the same problem. Needs sorting..Version: 2.1.19

BugApp crashes when trying to create a team.Version: 2.2.1

Needs improvementThe app will randomly not show the matchups for the next week unless you select each team individually then select all teams. This has happened two times this year. The app does not show overall points in the standings. You have to login to the website to see them. NFL points and results updates real-time. It can sometimes take until late hours of the night after the end of the week for the app to update the standings and final results. The app has made no adjustments to the challenges of Covid-19. They could have added an extra substitution, extra cap, an extra transfer each week, or an extra wild card etc. The owners and creators could have come up with a “Covid stimulus package” for FPL managers. 😀 Other than that, everything else is good..Version: 2.1.30

New version is buggy???Used this app for several years, and it worked well. With new season, had to upgrade to new version of app. Now app updates individual player points once, then stops updating. Had to delete and reload the app several times and each time same result, player points updates once then no more. Other features seem to work OK, but that was key feature of app for me. I like to see updates during the matches, but can’t do with new app anymore. Seems like a bug to me..Version: 2.0.10

Updates stink & app doesn’t functionThere have been a load of updates made to the app that have made it far worse to navigate. Right now a game is 45 minutes in but when I tap the game for details from the “latest” screen, it doesn’t display any details and the view is the same as the pre-game screen. When picking my fpl team, the app is buggy, doesn’t remember changes I make unless I hit save after every single adjustment, and on the list view of players if I click “substitute” nothing happens at all. Clicking to see the player’s points breakdown used to just expand the game details right on the same screen, but now launches a new window - super annoying. Please fix these issues, the app is becoming unusable!.Version: 3.0.18

Big fan but…First the performance is too slow on my phone (iphone 8) Second I cant see my head to head opponents. Nothing will show in that window (I check it from website every time) Third the bonus update always is too later than website Forth when I want to substitute some players٫ unexpectedly it completely will be canceled if I regret from one them (I dont know you understand what I mean but there is a bug in substitution) Thanks for this enjoyful game.Version: 3.0.13

Functionality poorNice app when it is working, but there often lag and glitches, particularly in the fantasy section.Version: 1.2.8

App crashEver since I updated the app crashes and kicks me out everytime I try to pick my team!.Version: 2.2.1

Wrong information displayedThe app is not updated properly due to the games being postponed, but the web version does get updated. This makes not sense.Version: 2.1.47

Issues with FantasyIt’s now half way through the 3rd round, and this app still doesn’t show my fantasy points, points per player, etc. It’s nearly at the point where I’m going to give up on doing fantasy this season. Not sure if anyone else experiences the same issues, but this needs to be fixed..Version: 2.0.11

Captain - change it up next seasonThe game can be a bit predictable with the captain picks. Eg picking halland as captain is almost compulsory to keep up . You will have the data and it maybe skewed as we have not seen a player dominant like has has apart from salah freak year. Why not limit captain pick to max of 10 game weeks if the software allows it. Reward those that are daring. For instance those that captained Son when he scored 3. Gutsy when so few goals before that. Than there would be more defenders / mids and cater for non goal scorers..Version: 3.0.4

Buggy and slowGuys come on. I’m a huge fan of the UI and everything but the under the hood functionality for fantasy is really poor. Prem execs if you’re reading this, pls invest more money on your technical infrastructure and pay your engineers better. Can you guys not handle the traffic? Get more servers! You’re the official app of the EPL - so start thinking like a tech company and improve this app. Painstaking slow and waiting for the points to update for days removes all the fun from playing FPL. Few more game weeks to fix this or else I’d have to move to other fantasy apps.Version: 2.0.10

RatingApp needs to be simplified. It’s more like a browser version in app form..Version: 1.1.19

Terrible janky appLove fpl but this app sucks.Version: 3.0.13

Won open fantasy leagueI have been trying to open the fantasy league part of the app it just shuts the app down when I try to open it. Please won’t let me update email says it’s already in progress well I’ve never tried updating it until now. Season has started and I’m going to be behind from day 1 😡.Version: 2.3

Table too hard to findThe best part of this app is the table (although I’ll never get used to a “live” table that presumes a win before the end of a game), and it takes multiple taps to get to. It should be visible from the time I open the app, or at least have a it’s own button in the bar (would be acceptable if the table was open at the top of the “EPL” tab). I’ll probably just stick with the yahoo sports app that takes the same clicks to see the table and also shows other sports of interest. Also, no way to follow teams that are relegated to lower leagues. I am a Norwich fan and they spend time in both PL and the one below—I still want to know how they’re doing but if I use this app, I have to also use another one..Version: 3.0.5

Can’t see player points updatesPlayer points do not update during or after games on iPhone XR. Other than that, it’s good..Version: 2.0.9

Can’t see players individual scores only team total.Disappointing, hope they don’t say this is a feature.Version: 2.0.9

ShamelessThis app is supposed to be an app for points in the game. But there are no points during tha game! I have to wait for 3 hours or more after the game for you to update my total points. Don’t let me start about bonus points, I don’t even know how much time it takes you to add them. Secondly, when I am making an transfer and I go to check future fixtures for some player, it is not updated since gameweek 2!Seriously?! The only purpose of this app is supposed to be an live checking app for points in the game, and it is not working at all! Shame on you for releasing this crappy app on the market!.Version: 2.0.12

Dark mode needed…Very bright and colourful but needs dark mode.Version: 3.0.13

Pl fantasy footballI enjoy playing fantasy football league especially being a squad competition even doing the quizzes it would be nicer or better if the squad was slightly bigger. My main gripe is every year when it comes to recominsing is that it’s a nightmare to log back in to the fantasy if it’s not a nightmare next season then it will be better starred until then I will still tell people to join because it’s good different fantasy football games get points for tackles made even saves when keeper lets to many goals in can claw back some points. Nothing to add is this being read ?.Version: 3.0.21


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