Humminbird FishSmart App Negative ReviewsJohnson Outdoors Inc.

Humminbird FishSmart Negative Reviews

2.3
2.30729 star

Total 56 Negative Reviews

Humminbird FishSmart App Complaints & User Negative Comments 2024

Humminbird FishSmart app received 56 complaints, negative comments and reviews by users. Have you ever had a bad experience using Humminbird FishSmart? Can you share your negative thoughts about humminbird fishsmart?

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Humminbird FishSmart for Negative User Reviews

Lags / Freezes upApp was working better after the latest update but now it is ridiculously slow when trying to view charts. Constantly freezes when zooming in / out to the point it’s un-useable. Hummingbird makes great units / maps but they seem to struggle in the software department. This app has had major issues since it was released and no sign of improvement. Also performing the software updates they release for their units is a 50/50 chance of you having to return the unit because of the update. They really need to start paying attention to these complaints before Garmin completely shuts them out..Version: 3.110

Terrible customer serviceGot charged twice for the same map. Hummingbird refused to help. Now I’m out over $40 for a map that does not give more information than Navionics. Safe to say I’ll never use a Hummingbird product again..Version: 3.090

Need to talk to app developer to see if this app can be updated .Good app so far.Needs updating for some of the swains reef area on satellite are not clear and or missing .The area needs to be broadened so the whole of the east coast of Australia to be available.This would be of great use to commercial and rec fishers to be able to see objects that aren’t on common paper charts.Ive been a commercial Fisher for 17 years and have fished some reefs with small areas that I had not known till I viewed the sat view from this app..Version: 2.050

JUNK HUMMINBIRD should be ashamed!Maps won’t show up on phone and iPad. Even if you pay for them thrice. Hours on the phone with their support. How does someone pre-scout a tourny on an iPhone???? Apparently it’s device specific not person who pays for it! Updates happen monthly for their hardware. If you don’t install they don’t work with each other...... who pays ten of thousands of dollars to get the features advertised, but is reduced to paper maps and the time you wish you were fishing updating their controller units?? Unfortunately this guy. Johnson outdoors has forced me to go GARMIN/ Lowrance. 3 Boats, six fish finders, 3 trolling motors later... no longer a customer. It’s just sad.....Version: 2.060

Last update was “minor updates”But should have been “major updates” because this app has never worked right and still doesn’t. Can’t update graphs with it, crashes, pretty much worthless..Version: 3.150

Not recommendedIf you buy HD maps through the app and later try to add “layers” using Humminbird ChartSelect, the two platforms don’t recognize each other. H’bird told me to get enhanced layers I’d have to repurchase the HD maps I already paid $30 for. What a rip off. I’ve been a Humminbird customer for over 30 years and have spent well over $15K and this is very disappointing..Version: 2.020

So sad negative reviews and hummingbird does nothingI wish I had of saw all these comments prior to purchasing however it doesn’t effect the unit itself but it pretty bad when you buy brand new and it’s not even up to date. Being left for the consumer isn’t right. C’mon hummingbird get with it!.Version: 3.140

Beware the maps expire after a yearThe maps expire after a year and then can’t be restored without purchasing again..Version: 3.090

Purchase ProblemGreat maps but I tried buying one map and after several tries, it finally worked except now it charged me $60 for a map that was $13.99 and it won't let me restore my purchases! ☹️.Version: 1.0.2

App has serious issuesApp crashes every time I try to transfer charts to my plotter. Every. Single. Time..Version: 2.060

Humminbird is greedy. Don’t buy this appI had the original version since 2016 with about 20 maps. I had to purchase each map independently and I had no problem with that until they had an update and all my maps are gone. I was told the new version doesn’t support all my maps. Hundreds of dollars gone without any warning..Version: 2.050

Less than 1 star for Canada2 Manitoba maps? Zero Ontario not even Lake of the woods, brutal. Guess only good for updating units without stupid card. Will see.Version: 2.050

AbysmalStruggling to find anything positive to write about this App. Humminbird is lagging way behind others now when it comes to user friendly products..Version: 3.150

$10+ for each lake!?Absolutely ridiculous you have to pay that much for each lake map. Should be an option to purchase all the lakes in your state, or county at least... so if you fish many different lakes and you want mapping, it’s going to cost a small fortune through this money pit app....Version: 2.060

Fish smart appWon’t show up on my phone period. Absolute joke to spend 30 bucks on this and not be able to use it. Phone meets the needed support but still won’t show the map on my phone! They should have to give an option to get the money back do to this. No way I would use the fish smart app to buy this crap.Version: 3.140

Worst app everBought a new humminbird chirp 9. Tried pairing. Couldn’t even get past the blue tooth pair window. Hung up multiple times. Very frustrating.Version: 3.140

Terrible! Terrible!The app has not worked for almost a year. It’s a known issue and it must be low priority. Meanwhile the last software update screwed the mapping on my Helix unit. They finally have an update to fix it but now the app is down. They will reply to this review by saying that the software update can be done by downloading to a SD card. News flash, not everyone has a computer or SD card. That’s what the app is for and that was the selling point. This company is a joke! Selling my hummingbirds for Lowrance units..Version: 3.150

WorthlessThe only thing this app is good for is to sell you overpriced maps. Ok it’s also good for updating software but that’s it. Here’s my biggest complaint. You can’t send waypoints to your unit via Bluetooth. Stupid. And it gets stupider. Waypoints entered into the app get exported in the .gpx format, but the unit needs the .hwr format. So you have to convert them using software on your computer. So you might as well enter them into your computer in the first place. And the app only exports one waypoint at a time. You can’t ‘select all’. I’ve been entering waypoint into machines for 15 years and this was the most frustrating. I feel like yelling at someone..Version: 2.060

No Canadian maps?Where is all the Canadian maps cmon guys.Version: 2.050

No use in AustraliaNo good if you’re in Australia. No maps..Version: 3.110

Where to begin???This entire system between Fishsmart and Chartselect is garbage. I purchase maps on the app and then I cant download them. I have an account set up in Chartselect, it only lets me sign in via the Fishsmart app; cannot save as a bookmark and access, have to go through the app. It doesn’t recognize my email. Customer service has zero understanding of the scope of complications. This thing is an absolute dud!.Version: 2.060

Slow and expensiveSlowest and most expensive lake map app that I have ever used. Takes so long for the maps to load that I had to switch to my much cheaper navionics app to get set up before prime time. Yes I have full service. As of now I’m kind of disappointed that I bought maps...Version: 2.060

Great maps but terrible app and supportEveryone knows that lake master is one of the best maps available. My problem is the app crashes every time I try pulling up a map and I have to try over and over again until it finally works. Then if you have issues getting it on a sd card good luck getting any customer service to help you..Version: 3.140

In app mapsPurchased a $30 map and it won’t come up. Received receipt showing purchase. Nothing shows in the app under purchased maps, not even if I restart or go to “restore purchases”.Version: 2.020

Map Transfer doesn’t work.I purchased an HD map on my FishSmart app and when I try to transfer it via Bluetooth to my Helix 7 G2N, the app crashes. So in other words, I spent $30 for a map that I can only use on my phone and since it was purchased On the FishSmart app instead of ChartSelect, I can even get this $30 map onto an SD card now. No matter which app you buy it off, you should be able to get a physical copy of it so you can USE IT ON THEIR UNIT....Save your money. Humminbird needs to fix this app. If you’re gonna advertise this “feature” it would be beneficial that it works as you say it does. Very disappointed. Humminbird has always been my go to product but I’m starting to wonder. The last map I buy unless it’s on an SD card..Version: 2.060

Limited Access to ChartSelectLakemaster purchase works well, but missing the ability to also download Smartstrike features as well..Version: 2.020

Not worth downloadingVery slow, loses Bluetooth connection too easily. They make you purchase lake map again, You have to use email to import your way points and when you import your way points you lose your symbols or icons, there just gold dots on the map. This app is not worth downloading. The Garmin ActiveCaptain app is leaps and bounds better than this piece of crap..Version: 3.130

Where's CanadaHow long for Canada to have mapping.Version: 1.0.1

UselessThe app can’t update software, it can’t move over stored waypoints from phone via Bluetooth only purchased maps, maybe. Funny how you can still “purchase” maps but anything that doesn’t make them money doesn’t work. Try again Johnson outdoors, just delete it from the App Store and start over..Version: 3.150

Where is Georgian Bay Lake Huron?Downloaded the app to do some ice fishing and no detailed maps of Canadian Lakes?.Version: 2.050

Never works.This app makes me angry. Paid $30 for the lake Petenwell map and the thing never works. NEVER! Don’t know what’s wrong but either way this app isn’t very user friendly. Going back to Navionics. What a joke..Version: 3.150

UpdatesUpdates noted as available, but unable to download on the app. Says to go to website. Been like this for months! Fix it please.Version: 3.150

Why isn’t SmartStrike implementedIt has shocked me that Humminbird hasn’t made an app for SmartStrike. It seems to me like this would be a game changer. An app that aids in finding fish that can be backed up by being constantly online and in the hands of everyone? No brainer..Version: 2.020

Typical HumminbirdAs with everything Humminbird it’s half done. As far as they’re concerned the only people that purchase these units are in the U.S. Spoke with customer service about it and they’re aware of the problem, sadly the company is oblivious to a solution. Step your game up Humminbird..Version: 2.060

Maps is a cash grabI already have 3 lakemaster chips, 3 helix’s, an ulterra, and a talon and have had other products in the past. At what point is enough enough and you provide the topo maps for paying Johnson outdoors customers? Other than that the networking and updates section of the app works great..Version: 2.060

IOS 13.1 IssuesI did like using this app until IOS 13.1 upload. Now it creeps and freezes when using the fade in and out button of contours to satellite imaging. Was really smooth. Update your app and I’ll hit you up with a 5..Version: 2.060

Don't waste your moneyFirst of all lake guntersville is totally in Alabama not Tennessee. But my real issue is the resolution of the contour lines. It is terrible. I thought might be because of display screen of iphone. So downloaded to sd card and installed on my helix 10. Same issue. Buy navionics it great!.Version: 2.020

GrainyI just upgraded my phone from a iPhone SE to an iPhone 13. The quality of the maps is worse. Takes longer to load up and the lakes look grainy when I zoom in on them..Version: 3.150

The worst everThe worst ever.Version: 3.140

Great idea. Too bad they won’t fix this appGreat idea. Doesn’t work. Doing updates on this is a chore and most of the time they don’t work. There is problems of Bluetooth connectivity to iPhones and if it drops the connection while you’re doing an update it faults. Oh What’s worse is that humminbird doesn’t care. They are aware of these problems. My God just look at the other poor reviews! So sad that they are satisfied with this app that falls so far short of mediocre..Version: 3.140

Good but...To start off I really like this app it’s very helpful finding fish and getting around on the lake. The only thing that Could be different is that I wish there was a way to change my icon from a boat to just a dot. It would be very helpful for when it comes to ice fishing season since the boat is kind of obnoxious..Version: 3.130

Waste of moneyWhy should I have to buy maps for my phone that I have already bought the lake master chip for? This is Johnson outdoors charging you just because they can. If you own a humminbird and have the laskemaster chips don’t even waste your time with this. It would be way better if I could Bluetooth my phone to the helix unit I run and see the maps in that unit on the app, I paid for the map card already why would I waste money for a single map. This is the worst mapping rip off I’ve ever seen.Version: 3.150

Took my $ - that’s all it didPurchased a map of a reservoir near me, charge went through and I received the Apple receipt, but went back to the app and the map doesn’t show the download icon. It wants me to buy it again. Got the app because I just bought a Helix 10. Very disappointing. Refund???.Version: 2.060

Les cartes du Québec ne sont pas disponible?Malheureusement les cartes ne sont pas inclus Pour les update c’est compliqué on doit se reconnecter à plusieurs reprises avant que ça soit completé.Version: 3.110

Glitchy - pushes outdated updates?Installed this app mainly to update thevHumminbird units on my one boat network via Bluetooth. The app consistently advises me that updates are available, but the updates it pushes are lower versions than the updates I already have installed. This would be a nice update feature if it actually worked properly, but sadly it does not. I’m in Canada so I do not use the chart purchase features - there are no charts for Canada. Interestingly, the Minn Kota apps (i-Pilot Link and the Talon app) work for me flawlessly, so why is this Humminbird app such a POS? The whole idea was interoperability between Humminbird and Minn Kota, but the FishSmart part of that plan seems like a brutal fail. Get the bugs fixed guys, it’s embarrassing..Version: 3.140

Not working properly with appleCould be a great app but will not sync with chart select. This is apparently a known issues with humminbird they say they are working on fix but no fix date is given. Should not be charging for maps until fix..Version: 3.090

App is awfulI've downloaded the app, purchased a map of a local lake and it will not even let me register on the chartplot site or even show that I purchased the map.....which was $29 btw. For $29 it should show me where the fish are from the comfort of my living room. I should have purchased the Garmin. Very disappointing..Version: 2.050

Map costs should be considered double billingWhy am I paying $10 a lake for maps when I have over $300 worth of lakemaster chips in my boat? Lots of room for improvement on customer satisfaction here..Version: 3.130

Good app when it workedKeeps on saying “ unable to open map” when ever I try to use my maps I bought. Very disappointed that this haven’t been fixed yet..Version: 3.130

Good for looking at maps, but not for updatesIt’s fine for looking at maps, but usually you’re better off updating your unit with an SD card..Version: 3.140

GlitchyOnly app I’ve ever owned like this. I’ve never reviewed an app before but this one drives me mental. Never loads the maps I bought. SO ANNOYING!!.Version: 3.140

Once a yearNowhere that I remember told me I had to buy the maps once a year. And if they did I never would have bought it. Spent 30 dollars on a map thinking I could use it any time. Well guess what. It’s deleted and I need to purchase it again. What a scam. I would not use this app nor would I recommend it. It’s just a money pit..Version: 3.140

Needs WorkWaypoints can only be exported one at a time. Needs a “select all” function to put them all in one .gpx file. Waypoints should also be able to be sent directly to Helix via Bluetooth. I bought the Helix 7 Mega SI G3N and spent extra to get Bluetooth to update software from Fish Smart app. The app sees my Helix 7 but the update button does not show. So far a waste of money for the G3N. Disappointed. Also, I own 2 lake maps and only one is showing up on the app..Version: 2.050

Needed ChangePurchased a lake that I fish often from the Fish Smart app. One issue is the app won’t allow yo to mirror (using Bluetooth) from your phone to your tv. This would allow for easier viewing and better see areas you could waypoint and fish. Since I paid for this lake, i called Humminbird and the rep said this was purposely done. I can’t recommend this app to my friends. Very Dissappointing..Version: 3.150

Won’t show my HelixDownloaded this so I could possibly update my helix software via the app but even though my iphone or iPad is connected by Bluetooth it doesn’t show any devices. App is pretty much useless to me at this point. It’s also a rip off to charge $9.99 per lake. Buy a sd card with the maps on it or use navionics on your mobile devices..Version: 2.050

Does not workThe maps I have purchased will not open. It prompts me to update my devices with a lower software version than I am already running. It crashes constantly. I run an up to date version of IOS, and this is the only app I have issues with..Version: 3.150


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