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Texas Lottery Official App App Complaints & User Negative Comments 2024
Texas Lottery Official App app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Texas Lottery Official App? Can you share your negative thoughts about texas lottery official app?
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Texas Lottery Official App for Negative User Reviews
✓ Scanner doesn’t workWith the most recent update (supposedly to make the scanner better) the scanner has stopped working. Freezes up or takes five minutes to scan and then says invalid barcode. Might actually scan once out of every 10 times. Worked much better before this recent update. Tried deleting app and re-installing and now the app times out (sits and spins) on the terms and conditions page. Can’t get past this page rendering the app completely useless..Version: 2.8.2
✓ App either works or it doesn’tThere’s days where the app works perfectly fine but more times than not it doesn’t work at all. You open up the app and only a white screen appears, when you manage to get through that when you try to randomize numbers a message will pop up “system error please try again” or it will show all the games for half a second and then they’ll dissapear..Version: 3.1.3
✓ Nice App, but..This app is good overall. It’s so convenient that you can scan your tickets using the app and instantly find out if it’s a winner or not. Also. I like the fact that it shows the dates of the drawings and the numbers from the most recent game. I do wish there was a way once you scan a winning ticket it saved the ticket information and the amount you won. Maybe once you scan a ticket it can track how much you spent vs how you’ve won overall based on the tickets you scan with the app..Version: 2.9.3
✓ App is now completely uselessI have used the previous version of this app many times in the past without issue - yes it might’ve looked a little outdated, but it scanned all lottery tickets successfully and quickly which is what I am guessing 95% of users download this to do. The new updated version of this app might visually look more modern, but that doesn’t even matter since the app takes 10 minutes to load even one screen and the scanner doesn’t work. Completely useless..Version: 3.0.3
✓ Unable to scan my ticketsI’ve had the app for years and always loved it. It seems that recently it may have been updated because I noticed the scanner is different on the app now. The scanner is horrible. I have to try numerous times to get it to scan a ticket. Sometimes I give up and just go to the website and look at the winning numbers. But before this update, the scanner always worked perfectly. I love the app but they got to do something about the scanner. 🤔.Version: 2.8.2
✓ What once was good is no moreThe barcode scanner used to be on target until the last two updates. Now it barely works and when it does you have to stand in a corner with one leg up, holding your mouth just right while juggling oranges. Quit fiddling with a good app. Why programmers think they have to constantly improve on something is beyond me. If it works efficiently, leave it alone. The rest of the app is fine but the scanner is useless. Hope they fix it soon. Otherwise I’ll have to keep driving to a retailer to check the tickets..Version: 2.8.2
✓ App is freezing upI am not sure what has happened, it seems as though this app has started to freeze up for some reason not really sure what’s going on. I know prior to the update everything was working fine I’m not really sure when this is going to be resolved however I do enjoy the app but right now not so much just wanting to know when are you gonna make the updates to stop all of the freezing going on?.Version: 2.8.2
✓ Always GlitchyThe app has been down for a week now. Being offline is only marginally worse than normal. The Texas Lotto app has always been glitchy… not loading text, not loading graphics, not giving results when scanning tickets. We can all see the sales reports, you are posting record breaking sales. For the love of goodness, use some pocket change to get a solid developer to generate an app. If it currently comes from Gtech or another ticket vendor, force them to do better. Y’all (and by way of ticket sales, WE) are paying for it anyways. Let’s get our money’s worth!.Version: 3.1.0
✓ A case for “If it ain’t broke, don’t fix it”The newest update changed the icon to solid blue; and the other icon was so easy to find, with a glance. The worst thing, though, is that the scanner is malfunctioning. It still scans scratch off tickets most of the time; but it is not recognizing printed tickets. The unreliability of the scanner is rather annoying. I like the website a lot better; and I only used the app for scanning tickets as a double verification..Version: 3.0.2
✓ To scan or not to scan that is the question?Hi everyone, I wanted to let you know I just downloaded this and the scan ticket option isn’t working for me the app just freezes? I tried other apps and they all work fine. Is this a bug and if so is it going to be resolved. The look of the app is nice and fun and easy to use. But currently the scan a ticket is unavailable at the moment. Such a bummer..Version: 2.3.0
✓ Feb 2022 updateI play three games twice a week. In the previous version this created one barcode for a retailer to scan for all three games. Now, the retail associate has to swipe my phone through three barcodes, one for each game or they have to hand it back and forth for all three games. This is already a burden because I find less then half of them even know what the app is all about. Often, they even try to scan it using the point of sale scanner. This is absurd. And as mentioned before, scanning tickets is hard to do. The scanner in app is very rudimentary and creates many error scans. The beep is also unnecessarily loud..Version: 3.0.0
✓ Doesn’t workApplication doesn’t work for scanning or other functions. Have tried over the last day and uninstalled and reinstalled and the app just does not work. Have tried a few things, would not recommend this app to anyone until the engineers figure out how to patch and fix the app. There are other apps that do a much better job, this one just constantly gives a server not available issue or a “this function is not currently available”. Look elsewhere for a working app..Version: 3.0.5
✓ Last update killed scannerThe last update, this app makes it excruciatingly hard to scan your tickets. 9 times out of 10 you look like a fool adjusting your camera & ticket to just the right angle for it to scan. Even if it does scan, it takes forever for the results to come in, and half the time it’s a message saying the server is busy, try again later..Version: 3.1.4
✓ Completely Worthless!!!Can’t check anything! Can’t access old app! Only get a pic of a hand saying be back later-only later never comes. Only ways to remove it is to turn off phone or delete app which says this new app IS a bug!!! I guess that’s one way to avoid paying folks!!!No stars isn’t an option but should be! Meanwhile, all my entries are gone with the old app that I can’t access! Utterly ridiculous!!! I’ ve downloadEd this crap 5 times since last night and deleted it four! Can’t even check a scratch ticket! This is the sixth time I’m reporting it and nobody even cares that it’s worthless!!! Honestly I think it’s intentional!!! They just keep sending out the same message while doing nothing about the problem!!! The same hand is locked on my iPhone saying be back soon while it has Never worked & I can no longer access the previous app that did work!! If we check our tickets, we don’t Know we’ve won, and they don’t have to pay us!!! Nice scam!!!.Version: 3.1.0
✓ Not Available when NeededWHEN! It works it’s good. After a drawing it’s useless. Obviously your bandwidth can’t handle Texas! Do something about that. Tweek this app and make it better. Just might be that your IT lack the ability to make this a great app. It’s been operative too long for it to have a 3 star rating. I’m sure you have the funds to hire top notch programmers. Got to spend money to make money..Version: 2.9.3
✓ Ticket scam ! DOESNT SCAN !Enjoy the app but lately it’s been horrible ! The ticket scanner was working fine then a new update and now the app is bugged out. DOESNT load then when it does the ticket scanner doesn’t work ? Don’t fox things that are not broken ! Ps. Your new ticket 50x ? I get a 5x symbol on the ticket so I’m thinking cool at least a $25 winner because it’s a $5 scratcher. I scratch and it’s $2 under the 5x ? There are no $2 prizes so why is there one under the 5x ! Hope the sales on these are way down. I’ve been letting every one I know and customers in stores that these new tickets are scams !.Version: 2.8.2
✓ App refuses to workGot a new iPhone download the new version of the app on my phone and the last three days have not been able to use it saying app is under maintenance. Please try again later I’ve tried at all different times during the day and evening and it’s starting to get on my nerves. you cannot get the digital coupon that’s available you can’t check any tickets and I believe that is the main reason why you have the app please do a better job and make it work..Version: 3.1.0
✓ Good For checking Lotto BUTThis app is quick and easy for checking lottery tickets and scratch offs BUT it scans automatically which is extremely irritating sometimes you have to scan multiple times because it doesn’t align within the frame. I think there’s much room for improvement in this section..Version: 3.0.5
✓ Doesnt workWe’ve tried the app on two phones and three iPads but when you scan the scratch tickets it comes back as invalid barcode. We assumed that it may not work with certain scratch tickets possibly newer ones but, on the back of the ticket it specifically states to download the app and scan the tickets. This occurs on all the tickets we have purchased: bonus jackpot, fast cash, super crossword, and just cash word..Version: 2.2.0
✓ Scanner not workingFor the last few weeks, this app hasn’t been able to detect bar codes in the tickets. Maybe once every 10 scans it works but not reliable. Shame because it use to work just fine before. Something got broke on one of the latest updates. I hope it gets fixed..Version: 2.9.3
✓ New version…. Throw OUT team that worked on this versionI noticed a new Texas Lottery icon on my Home Screen, new blue colored icon. I touched ion to launch app. I have several scratch off tickets to check A long 5 minutes no app selections, nothing . Looked DOL-dead on launch. Went to APP Store it see about downloading again. All I could do was OPEN app within APP Store. Even after eating dinner, 30+ minutes later app still had a white screen, no Texas Lottery app functionality. Bring back previous version, fire new version app team, save money, and have all end users happy! WHAT!!! I can’t give a half star!!! here’s a forced 1..Version: 3.0.0
✓ App not working nowThe app isn’t working now at all . It was working fine just a few days ago everything is up-to-date on my phone. I tried to open the app to scan a few tickets right now and nothing in the app is working it just ask like it is trying to open and load but nothing pops up and then when I go to the options and hit scan tickets nothing happens it doesn’t pull up the camera like it usually does. I tried deleting the app and then re-downloading it and it still doesn’t work please fix this ASAP this is very irritating.Version: 1.9.4
✓ 0 Stars if possible- new update is awful!It won’t scan tickets. When it does, it is wrong. You may possibly be throwing away more money but they don’t care they have your money and get to keep your if you win by the looks of the same amount of complains for a long time now! The new format is nice but it cannot keep up w interactivity for the scanner! Mine went from scanning, to not scanning, to saying my brand new phone I received as a gift that is the latest model doesn’t have the capability to scan, to now saying unable to scan see retailer. When I went to several different retailers when they Two Step was high. So, it is all the application. Not that many cashiers and retail places could make the same mistake!.Version: 3.0.2
✓ Why no response from the developer of this app!App has been “unavailable for maintenance and will be back shortly”…So when exactly is shortly??? This app is useless right now and no answer as to what’s going on and when it will be back up and running again. Just curious how long shortly is to yall? And maybe if yall could communicate and let us know what’s going on and when it will be back up and running again that would be lovely. But still nothing! SMDH!.Version: 3.1.0
✓ Needs WorkThe app has potential. However, it almost never functions properly. Most of the time when I open the app the screen is blank. When it does finally decide to open properly, I am unable to scan any tickets. Every once in a while it will work and I’ll be able to scan something. Very frustrating.Version: 3.0.3
✓ MehThis app is ok but certainly nothing to write home to momma about… the only thing it’s really good for is to scan your tickets to see if they are winners. I’ve lived in a few other states with state lottery apps that are 10x better than this one. Would be nice if you could actually purchase the lottery/powerball tickets from the app as well as given the option to save your winning ticket funds to the site (to purchase more tickets).Version: 3.0.0
✓ Scanner doesn’t workUsed to be a great app however an update earlier this year broke the scanning function and it still hasn’t been worked. Makes the app worthless. Updated review on 22 Aug 2021. The scanner STILL doesn’t work which makes this app worthless. Many other reviews state the same thing so it’s not just me. Please fix this app. It was good for years until an update earlier this year caused the scanner to quite working..Version: 2.9.3
✓ Apps been under maintenance for a week !What’s up with maintenance! It’s been unavailable for maintenance for literally 6 days! I deleted and reloaded the app, agreed to all terms and conditions, for it to say the say under maintenance it’s been saying. I had my teenage son download it to see if it was my phone (not sure why I thought it’d be different) but he got the same results. My husband and sister, same thing. What’s up guys!? 6 days???? Most apps shut it down at like 2 am for an hour if they can’t avoid it. 6 days?.Version: 3.1.2
✓ TerribleI’ve used the Wyoming & California lotto apps. Both are soooo much better than this one. This one has no way of saving your tickets you scan. Other state lotto apps you scan the ticket and then it loads it into your app, saves the numbers & plays AND notified you if you win. For a state as big as Texas I figured they would have a functional app. It is basically useless. The scanner almost never works. I don’t even trust that it would tell me if I had a winning ticket, it’s that unreliable..Version: 3.1.3
✓ Still buggyParts of the app don’t load. It may take a long time to just load the main page. The scan function which is the only reason I downloaded it is not currently working , at least on iOS. It looks like it tries to access the camera but fails after a few minutes. I have used it once in the past when the scan function worked which was nice but the app appears to not be well maintained..Version: 2.8.2
✓ Scanning of tickets is difficult nowI buy tickets when the jackpots get large. In the past, no issues scanning bar codes and verifying results. So, I hadn’t played since early August. App has updated since then and now scanning bar codes and getting results takes 10-12 tries. I did upgrade to iOS 17 and 17.0.1 in the last couple days, so maybe that is part of the issue..Version: 3.1.4
✓ Often buggyThis app is great when it works but note that it has been known to give false results. Sometimes the scanner just doesn’t work until a new release. Right now the past draws will not display but base scanning works. I don’t feel like the devs are doing enough testing. It’s possible the servers can’t handle traffic when the lottery is large..Version: 3.1.3
✓ Updates neededThe app doesn’t support IPhone 8... The phone has been on the market for over a month now and your app has yet to evolve. Maybe the app developer needs to pay attention to technology changes if they want to play in the technology business. While you work to allow your app to work on the IPhone 8 why don’t you also take away the annoying automatic wheel spinning menu when we first open the app. I open the app to check my tickets, but your spinning menu makes me wait for the wheel to stop spinning before I can make my selection. The options menu needs to be static and not dynamic..Version: 1.7.0
✓ New look…that doesn’t workThe recent update is awful! It takes forever to load & when it finally does, it’s just a white screen w/ the menu option on the left The scanner doesn’t work, it just keeps saying my device doesn’t support it…if that’s the case then all apple users are out of luck! I tried deleting & re-installing the app AND restarting my phone…nothing! I liked the old app better - it actually worked!.Version: 3.0.3
✓ Ticket Scanner Has Stopped WorkingThe ticket scanner no longer works. I have deleted and reinstalled the app hoping that might fix it but it did not. My friends and family are all having the same issue. There are also a number other recent reviews advising the same. Can you please look into the issue and resolve it as soon as possible. Thanks!.Version: 3.1.3
✓ 3.0.4 fixed it from not working at allApp used to work fine to scan tickets. But now it’s slow to load and then just shows a white screen. Tried reinstalling but same issue. Update: 3.0.4 came out and fixed the app from not working at all. It’s still slow and laggy but at least can scan tickets now..Version: 3.0.4
🙂 Texas Lottery Official App Positive Reviews
Texas Lottery Official App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Texas Lottery Official App.
⛔ Texas Lottery Official App Problems
