Way - #1 Auto Super App Negative Reviews

Way - #1 Auto super app App Complaints & User Negative Comments 2024

Way - #1 Auto super app app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using Way - #1 Auto super app? Can you share your negative thoughts about way - #1 auto super app?

Way - #1 Auto super app for Negative User Reviews

✓ Not to be trusted!Although the app shows parking in Canada, the rates shown are in US. I ended up unknowingly paying in USD and my bank slapped me with a foreign transaction charge! Why would this App show me in US dollars if am download this app in Canada and using this to make a booking in Canada!.Mumble weedVersion: 23.0.0

✓ Lot Locked and ClosedI’ve used Way to park at the airport several times with no issue. The lot I usually parked at was full, so I made a reservation at a different lot. When I arrived at the address listed in Way, the fenced in lot was locked, there were cars parked on the outside of the lot on the side of the street. I figured there must be a different entrance and drove around through surrounding parking lots and couldn’t find anything. I called the number listed in Way for the lot twice and there was no answer. By this time, I needed to park to make my flight. I contacted Way when my flight landed. They said they weren’t able to refund me because they weren’t able to get ahold of the lot to see if they were open that day. They asked me if I had called the lot, which I had with no answer. I persisted and they said they were finally able to get in touch with the lot and the lot said they were open so they refuse to refund me. Terrible customer service throughout the ordeal and they still won’t refund me. I’ll never use them again..JoeylikestoastVersion: 45.0.0

✓ Do Not Use!The app was easy to use but you can’t get your money back if you need to cancel only credit. Very disappointing!.AA197537Version: 36.0.0

✓ Refund process horribleIf I could give zero stars I would. I showed up at the lot. Prepaid my parking for over $200. The lot attendant said they didn’t have a spot for us!! Found another spot under stress because we needed to catch a flight. Once at the airport I tried to cancel the parking and to my dismay I wasn’t able to! The “cancel” button was greyed out and unavailable. I contacted customer service and they said that they have a policy that cancellation is not available after your check in time. All we did was show up at the lot and they didn’t have a spot! How on earth can we NOT get our money back?! Zero tolerance with their policy. What kind of service are they running here? DO NOT USE THIS SERVICE OR APP FOR YOUR PARKING NEEDS!.Controlfreak7425Version: 41.0.0

✓ No flexibility and less than stellar customer serviceAs a flight attendant who commutes out of Detroit, this service has found me parking. However, when I left 2 weeks ago the place I had a reservation was oversold. I was thinking no problem, I’ll make another one nearby which I did. The first place cancelled my reservation, but Way determined that I had already checked in and charged me for both reservations. I then spent far too much time trying to get my money back from the first reservation which resulted in a “waybucks” credit. Now upon my return, 2 days early, they refuse to credit me for those 2 days. It’s more of a hassle than it’s worth. I’ll be booking direct from now on. The convenience doesn’t outweigh the lack of flexibility and their eagerness to keep every penny..Sall!eVersion: 38.0.0

✓ Crap app and serviceBooked at LAX, quality parking lot. Poor quality is what it should be. What a joke, 45 mins for pickup to the airport, hour and half for pickup from airport. Multiple calls for pick up, kept looking for quality parking van! Did not see one while all the time multiple vans for parking spot,Hilton, Marriott etc came by, one Hilton driver who had seen us even stopped to try to help us he had seen us so often standing there…. Why? Because the stupid lot attendant failed to tell us to look for prime parking van. Which we had seen only once. NOWHERE son the app does it say look for prime parking! Keep in mind I called the attendant several times and NOT ONCE did she say look for prime parking until I yelled in frustration at her. Terrible lot terrible service! Not worth the hassle. Will Uber next time, Att least Uber shows up and updates you with arrival, this idiot at the lot could only say in poor English 15 mins to half hour!.Imakiwim8Version: 33.0.0

✓ Morons and Crooks. Two types not to trust.This has been one of the dumbest and most negative experiences I've ever had with such a service. We ordered parking at a lot that apparently did not exist because, when we went to the destination that Apple Maps brought us to, the attendant said that it was in fact the wrong place. We drove around for about an hour trying to find the "correct" parking only to find ourselves in the same place and reject several times. We even went to the one next door, and they too told us that they did not know about our parking reservation. We ended up finding free parking on the street and walking to our venue. That could be on the lot. BUT THEN, we contacted the app, demanding a refund. They asked us for a receipt of where we ended up parking, to which I told them that we didn't pay for parking at another place. We parked on the street. They asked for the receipt again, and I repeated myself, emphasizing that there's no receipt. They told us they wouldn't give us a refund unless it was before we checked in to the lot, which is STUPID because how do you check in to a lot that doesn't f**%ing exist!!! These idiots are a bunch of crooks..Nathaniel cayananVersion: 31.0.0

✓ No instructions or directionsI used it for airport parking at paid lots and hotels. The app lacks serious instructions and directions on how to check in and check out at each specific hotel or paid lots in the Southern California airports. LAX, SNA, SAN. So when you get to an airport, your read over the app again and again to find that it just says to check in with lot attendant. But the lot has no attendant. You call them, and wait 20-40 minutes to get a human, just to wait some more while they contact the hotel. Then for them to tell you just to get full price ticket to enter the lot and to check out with confirmation email later with the….you guess it… the attendant lot. There is no attendant lot. Ending up spending hours to find the lot, let alone how to check in. Boarded plane about 10 minutes after boarding happen. So a few minutes to spare, only because I took and Uber to the airport since I didn’t see their shuttle pass by once after calling three times. Would avoid..NatedawgsterVersion: 44.0.0

✓ This app is awful and unreliableThis parking app is an absolute nightmare! I made a reservation for a parking spot, but when I arrived at the designated location, the spot was already occupied! I contacted customer service, but they were completely unhelpful and unsympathetic. They told me that sometimes reservations aren't honored and there's nothing they can do about it. To make matters worse, the app doesn't compensate for the inconvenience caused by canceled reservations. I had to drive around for an extra half hour looking for another spot, which made me late getting to the airport. When I contacted customer service again to ask for compensation for the inconvenience, they refused and told me that it was my responsibility to find another spot. Overall, this parking app is a complete waste of time and money. It doesn't honor reservations, and when it cancels them, it doesn't take any responsibility for the inconvenience it causes. I would never use this app again and would strongly advise others to steer clear of it..Wellness WonkVersion: 45.0.0

✓ No customer supportAbsolutely no customer support offered. After an issue with a company, I was unable to reach WAY through phone (insanely long hold time) so I was forced to send an email complaint. Unfortunately I was limited in how much I could write by the app so I was unable to adequately explain the issue. I expected a phone call or email back. However, WAY did not contact me and only spoke to the company, subsequently siding with the company. Do not expect any support if you run into issues unless you can argue your case in 200 characters or less..JsalisVersion: 14.0.2

✓ Very disappointedI will not be using this app again! Back in March I made a reservation for LAX airport parking. Given the circumstances with COVID I was not able to fly and had to cancel my order. At the time, the app said I’d get a full refund no questions asked. I emailed Way and let them know of the situation. Given the fact that I had a screenshot of the cancellation policy, I was told I could either get a refund or get way bucks. I asked for a refund. They never got back to me. I messaged them again in May and did not get a reply again. I messaged them again now, 5 months later, and they are not abiding by their policy or what they had told me at the time. I believe this company is very unreliable. If you say one thing please stick with it. Do not lie to your customers! I’m very upset with this situation and hope others don’t go through the same thing as I did..BbbbygrrrrlVersion: 21.0.0

✓ 5% de rabais en utilisant l’app!?!?Pas de rabais fourni.PierrelepetitserpentVersion: 14.0.0

✓ Want to love this byI’ve been using the Way app for over a year for the car wash services. While I love the idea, the car wash location that I go to frequently choose, near home, breaks down. I understand that happens under high-volume so there’s never enough notice to know how long it’s going to be down. Sometimes days sometimes weeks. The Way team is by far the most unresponsive of any company or app I’ve ever dealt with. Most of the time I’ve never heard back from them and for the few times the amount of credit that they give me is in the magnitude of, less than a dollar. I’m assuming they’re dealing with a lot of issues or they have a small team but this is unacceptable. More recently, the app no longer functions properly for purchasing car washes on a monthly subscription basis. The location that I’m choosing now only allows me to choose the single use car wash even though all of the other standard subscription options are listed below it. Extremely frustrating. Try to reinstall the app, reboot, my phone, etc. they need to do better..DiscoDynoVersion: 52.0.1

✓ Really bad experience.The very first option with a tag that says OFFER on JFK Airport parking from Way is Airlot parking. This is the first and last time I use Way because they have to do research and be aware of the facilities they offer to the Way users. This Airlot place should not be in business, it is chaos, they don’t know what they are doing and what’s worst they don’t even know how to drive or don’t care how to drive the vehicles they are trusted with. When I dropped the vehicle off I was told the shuttle will take long so they suggested to take an Uber which I did. But the unbelievable stuff happened when I picked it up 9 days later. The shuttle this time did the job. But at the lot, you have to look for you car that could buried 3 or 4 cars deep. While I was there one of the employees swiped another car and left it touching together damaging the front right side. After I inspected my vehicle it had a paint chip the size a penny in the back bumper and scratches in the front bumper. I asked what happened, they said to text the pictures of the damage and someone will contact me which is not happening. That was my experience. Be careful with Way. They told me they are jot responsible for any damage, sorry, exactly their words..Cohiba5454Version: 13.0.2

✓ Do not book parking lot!We made a reservation for Boston Rodeway Inn parking, but when we arrived was informed that parking was over-sold, they couldn't honour our order. Now looking at other reviews, it seems to happen often with Way, but not fixing this situation by controlling/monitoring parking inventory. Terrrible app and very poor customer support..William PareVersion: 46.0.0

✓ CorneliaWon't use it again. I booked and paid for the Seattle airport parking and received the confirmation. When I get to the parkibg lot, there is no space anymore! I missed my flight because I have to go around looking for other place to park. I contacted the customer service, no satisfied solution provided. Only refund me the money....Cornelia_yanVersion: 9.0.1

✓ The worst experience in customer serviceI would give zero stars for the lack of options in trouble shooting a mistake that their agent made on behalf of my reservation. I called to change the date on a parking reservation and was told I have to cancel my reservation and make a new one. I specifically asked for the credit to the way app due to lack of access to the original card. The agent “accidentally” clicked the wrong button and told me I can “just wait” for the $ to be returned to my card in 7-10 days. My flight is in 24 hours, my card is compromised. So the $ is lost and now I had to borrow money that I already spent on a reservation to park my car so I can visit and ill family member. The unnecessary steps and lack of accountability from the agent who insistent there was nothing to be done when I asked to speak to the supervisor must have extra $ laying around because I am a hard working person and $55 being lost because of someone else’s mistake is a big inconvenience especially at the last minute. What is the point of this service and app when they have limited to no troubleshooting in place for a mistake that they can make and impact a persons flight..Jas tynaeVersion: 39.0.0

✓ A complete FraudTook my time to find some information, read reviews and learn how the app works, I was very skeptical about paying $70 hundred for a parking pass that would allow me to use, as they advertise, hundreds or even thousands of parking lots in the NY, specifically Manhattan area. I downloaded the app, checked the parking a that appeared available and had partner with the app, to make sure I would have good options. After thinking about it, finally decided to buy a parking pass since it appears in the app they had many options in my area of interest. However, for my sad surprise, I payed the past, went to try and make my first reserve but, Oh surprise, when selected the area, all the parking lots that appeared before buying the pass, were not there anymore, not for that day, not for the next day and not for the day after that either. Try and contact customer service, not help at all. They did not offer a refund either, so they basically told me I lost my 70 dollars. I was never able to park anywhere during three days using this “pass” Please, don’t let them fool you. This app is a fraud and their customer service is not help at all.KCardenasOVersion: 42.0.0

✓ Address is neededI really wish the address’ were available before booking..Jannie_JukeboxVersion: 43.0.1

✓ Parking Lot Did Not ExistPlaced an order for a parking spot in Hollywood while I was visiting. I showed up at the lot at they did not accept the way order. I have contacted Way about the issue and they have yet to get back to me with response let alone a refund for taking my money for a nonexistent parking lot..Phillyguy78219Version: 32.0.0

✓ VERY SKETCHY + censors negative reviewsI booked airport parking through Way and it was a very bad experience. There was an additional fee for “oversized vehicles” (I have a small SUV) that was only disclosed after I made the purchase, and I could only be refunded in Way credit if I wanted to cancel. Furthermore, I noticed that the parking service had rotated my tires or something without informing or asking me, because I had a slow air leak in my driver’s side back tire going into it, and now I have a slow air leak in my driver’s side front tire. I don’t know why they would do this but it felt violating. Then when I went to publish this in a review in the app, I got a pop up saying something like “this feedback will be reviewed to make sure it meets our community standards.” It was never published. I submitted the same feedback 2 more times over 3 months or so and none of the reviews were ever published. I’d steer clear if I were you!.Homedog457746754466544Version: 46.0.0

✓ Hilton DoubletreeWe pulled up to the hotel entrance and the attendant said we must go to the parking lot. When we got to the parking lot that attendant said that we needed to leave our luggage at the hotel entrance. So we had to drive back there again. Then one of us stayed with the luggage the other drove the car back to the parking lot, parked it and then had to find her way through the convention center, multiple hallways, the hotel laundry and kitchen, before finding someone who could direct her to the front lobby. The alternative was walking around a very large series of buildings at a bad time of day. When we flew back, we called the hotel operator who said that she didn’t know where the bus was and therefore couldn’t tell us when it would arrive. We told her our location . When it did arrive, he sailed right by. We had to scream and run after the van and luckily another van Blew its horn for us. when we asked the driver to deliver us to the car he said that he would only do it if he received a large tip, and was reluctant even then. It was only as he was berated by other passengers in our van that he agreed to do it. You might imagine that we do not recommend this location..1650 MoriondVersion: 32.0.0

✓ Terrible serviceWe paid for offsite airport long term parking with shuttle service to the airport. What they didn’t tell us was that the shuttle only runs every 45 minutes so if you’re lucky to be there close to when the shuttle picks up then your wait is minimal. However, we were parking just as the shuttle left so we were expected to wait 45 minutes which means we would not be at the airport for another hour. We ended up taking Uber to the airport. Same thing happened on our return. We called the shuttle for pickup right after getting off the plane at 8pm and was told that we just missed the shuttle and would have to wait another 35 minutes. We again paid for Uber to drop us off at the car. What good is paying more for parking offsite with shuttle to airport when you can’t even use their shuttle service. I paid $105 for parking and paid an additional $45 for Uber. I could have paid less money at another nearby long term parking which states that they didn’t have a shuttle and that we had to take Uber to the terminal..CYLJHO2Version: 35.0.0

✓ Avoid this app at all costsI made an airport parking reservation through this app. Showed up to part and the lot was already full, the staff mentioned that they had been full for a while now to contact the app and they would find a new parking lot for me. I contacted them, horrible support time, I spent 30 minutes on the phone before someone answered, keep in mind I have a plane to catch. After finally speaking to someone they didn’t really care about the mess they caused, they were just in a hurry to give me a refund which is not the point. They wouldn’t even help me with finding a new location, I was pretty much left stranded trying to find a new parking location at the last minute. Imagine reserving a hotel or something else in advanced only to show up and get turned away..GarcianaunVersion: 50.0.0

✓ BewareBeware as you are being charged in US dollars so it won’t be quite the deal you think it is..RJ 1956Version: 14.0.2

✓ Horrible experienceBooked a parking spot for 1 day about 3 weeks before my trip. When I arrived they told me that they don’t accept airport parking anymore. They told me my car will get towed if I leave it there. I told them my flight was in an hour and didn’t have time to find a new spot. They told me they couldn’t do anything. Ways didn’t even notify me..HotmamamarsVersion: 43.0.1

✓ OverchargedFirst the location I was told to park my car was closed there was a notice on door showing alternative location Arrived and was told they couldn’t honour the price quoted and when all said and done it was twice what was quoted other then That I have parked at location before and can’t complain about the parking service just the bait and switch on pricing.Wdc42Version: 32.0.0

✓ Be carefulI use Ways a lot as someone who travels for work 42 weeks out of the year. To this point I have spent a lot of money parking and will never again use ways. I had good experiences until today. I retrieved my car from the parking lot at Hampton Inn in Boston MA as I started driving home, I reached down to grab a dollar ( I keep a few dollars and some change in my center console for tolls ) I noticed the money was gone as well as the change. I called Ways and the hotel neither wanted to assist me or talk to me about it. It wasn’t my life savings or anything it was at most $10 worth of loose bills and change. The point is someone had the audacity to take it. ( most likely the lot attendant who moved my car ) and not one from ether company is willing to at least talk to me about it. Lesson learned, just park at the airport and pay a little extra at least I have my keys, no one has to get in or out of my vehicle..BeliveaujVersion: 15.0.2

✓ Misleading pricesPrices are shown in USD and don’t include local tax which was another 13% !! User beware!!!.Titus L.Version: 36.0.0

✓ Horrible serviceDo not use this application and service. I booked parking via Way application about 3 weeks prior to my travel day. On the day at 5 am I tried to check in to my reserved LAX Parking, where I was stopped by the Parking attendant and very rudely, without any apology or sentiment was told that there is no room at the parking. She suggested I call the customer service. I called the customer service hoping they would redirect me to other parking. After 20 min hold customer service rep answered and told me they cannot do anything and will refund the money. I had to find other parking options which cost me 350% more, not to mention the stress and anxiety we experienced during the process. Why wasn’t I notified that they could not accommodate my parking prior to my travel? I had many options of getting to LAX and back home far cheaper than what I ended up paying under emergency circumstances. I will never use this app again, and suggest you do not either. No integrity, no accountability and total carelessness on behalf of Way..Djdnd rnVersion: 50.0.0

✓ Scam.Customer service is the absolute worst! I was refused a refund for an airport parking lot reservation even though the policy sent after paying said refunds were available. My flight was cancelled due to a category 4 hurricane so I no longer needed airport parking. I tried to cancel my parking reservation less than an hour after I made it. I tried several different ways to contact customer support. Each time I was given nothing except a short and dry answer saying no refunds. When I asked them about the policy that I received saying I could get a refund they said the policy is different for that particular parking lot… THEN THAT SHOULD BE IN THE POLICY! Scammy and dishonest business. They don’t care about anything/anyone only that they get to keep your money. Negative star ratings should be an option..8.27BWIVersion: 31.0.0

✓ Typical Money Hungry CompanyIt’s 2022 and companies grabbing for cash are outdated. I like to find companies who understand that life happens and there’s situations that are worthy of exceptions to policies. I made a reservation for 4 days so that I could fly out of LAX. I checked in but within 2 hours returned as plans had drastically changed. The representative kept citing their policy about refunds only being able to be processed before reservations begin. “Well that’s the policy” is cheap and an easy way out. Airlines do it too with non-refundable tickets and not insuring flight purchases automatically. It’s the company banking on life happening and them getting to keep money for unused services. While I’m one person and my loss of business won’t hurt them, you’d think they’d prefer the more lucrative option of returning a customer’s money in order to retain them as a repeat customer. Again, I prefer to find companies that operate in the real world where things happen and don’t punish their customers for those unexpected happenings..Lost Customer ByeVersion: 36.0.0

✓ This Company Needs To Be Out Of Business!I made a reservation and once I arrived to that location they told me they were not doing shuttles due to COVID-19. Way does not provide any of this information on their mobile app! I began to book another reservation and the company that I booked with called me back and stated they were not doing any shuttling as well. Both companies told me I need to call Way to get a refund because Way still allowing people to book reservation when they know these places are not open for shuttling. I called Way’s customer service to get horrible customer service from not only 1 rep but 2 reps. They both stated that they cannot provide me a refund and it was nothing more they can do about it. I am now in the process of following a claim with my bank to get my money back! Do not use this site as they are inconsiderate. I was told a manager would give me a call but do not know when I will expect it. It could be today or it could be next week! Total rip off, they do not want to give me my money back but I will have the last laugh..Sherika M.Version: 16.0.0

✓ No Imternational. Poor appI’m guessing this is an American company because they really can’t think beyond their border. You have to dig around to change the currency, once you do it doesn’t recognize the fact that you’re from another country. I’m Canadian you wouldn’t think it would be complicated. You can’t get it to pull up a correct Canadian residential address, you can’t register your vehicle because it demands a “state“ instead of a “province“ And it defaults are all American and its default cities are all American cities. In other words myopically American. Alas if you’re going to have any trouble with this company it’s going to be a nightmare to get treated well..WarmWeatherSailorVersion: 36.0.0

✓ Highly Recommend You Avoid This App/ServiceHow’s this for customer service: We made a reservation, paid for it in full through the app. Showed up at the location for the event last night (Staples Center in LA), only to find out that Lot has been out of business for quite a while! So, basically I paid for a spot, showed up to find it fenced off/closed, had to drive to another Lot (btw that Lot attendant told us numerous other people complained to him that they had been duped the same way recently by Way re the closed up Lot), then pay for that new spot in full, all of this caused us to be late for the event, and best of all.. I just called Way customer service to let them know what happened. Their response was not an apology, or sorry, or thanks for letting us know. What they said was “as far as we know the Lot is still open, (they basically called me a liar) and since i’m calling them after the event date (as opposed to??) they won’t give me a refund unless i send them a copy of the receipt for the additional $20 i had to pay to the other Lot i ended up parking at! Then, they would “review” it and get back to me to see if it qualifies for a refund! Needless to say, I immediately deleted the App and will never use Way again. There are several other much better options out there, and ones that care more about the customer experience than just making a quick buck..Not Happy 00034Version: 13.2.6

✓ I will not use this againI made a reservation to park in Seattle, parking when we got there, an attendant says that the parking is full. What is the purpose of making a reservation if they are going to give away the spot you reserved. Trying to call customer support but no answer. Emailed them and still waiting if they have refunded my money..New app user22Version: 14.0.2

✓ You wanna pay extra for using the app?Then use this app. I paid 20 bucks more for parking using this app while they say it’s a discounted rate!!! For a 40 bucks parking they charge 25% fee which is ridiculous. Just book with the parking directly..AzinDshVersion: 48.0.0

✓ Rip Off!Way is put to take your money! They knowingly advertise false information! We prepaid for airport parking that states the location was one mile away! Location was an extremely small lot adjacent to the main drag with little to no parking. We had to drive 5 miles not the one they indicated to find out the lot was so small and packed in like a dealership. NO ROOM TO EVEN GET OUT OF YOTR CAR. We had to race to the general parking garage to have to pay three times to amount to find out the do not refund you In the same manner as payment was made but in WAY BUCKS that we will never use so we paid over $80 and another $228 to park for 5 days and all they could do is give you credit! Not kewl and will never recommend them for anything. They are located is CA and have no idea what they are selling only thing they want is your Money! Don’t do it and run like hell! Seeking legal action and submitting complaints to BBB!.#1FanlyssVersion: 13.2.5

✓ Be sure to call any parking location before you bookI live in Austin, TX. I typed in the app the airport looking for airport parking. A location came up. I booked. After I booked, I was sent a confirmation email. In the confirmation email for my “airport parking” it says there is no shuttle service to the airport. The location is twice as far from the airport than it shows it is in the app. I attempted to switch the parking location since I need airport parking that I can park and be taken to the airport then be picked back up and taken to where my car is parked when I get back. They won’t allow me to change. Basically just wasted my money. Was mislead. I mean… Why is a location more than 10 miles from the airport with no airport pick up or drop off even being offered as airport parking in this app? I’m deleting this app. Update: I ended up calling them and had to ask about refunding then rebooked a different location. They sure didn’t offer the refund on their own. They made it seem like I was just out that $$ and there was nothing I could do. Treat your customers right and do the right thing people!.MmmwwwwwaaaaaVersion: 39.0.0

✓ Confirmation informationThe confirmation address of the parking lot doesn’t match the hotel address. Now I have to verify that the venues are the same..KiniduohVersion: 31.0.0

✓ Don’t trust this appBooked parking near airport specially for the free shuttle through app. Got a notification to contact shuttle through app when we parked. However when I opened the app there was no button to do so. Trekked throughout the garage to find an attendant who informed me there was no shuttle. Contacted way via phone which took a very long time to speak to a person - who basically told us to figure it out. After they got off the phone they sent me a new confirmation email which changed the name of the parking garage we were parked, and changed the page to say there was no shuttle. Name changed from “park ride and fly” to “fast spot parking” At this point I began to think the entire thing was a scam. After running around for 30 minutes we ended up having to spend extra money and time to get an Uber and almost missing our flight. Tried to contact way again to tell them about our situation and was left on hold for 20 minutes before giving up. On the way home we found a free city train from airport to parking garage - I suspect this is what they meant by “free shuttle”. A city train packed full of people that comes by every 20 mins is not the same as a free shuttle. Especially when you are not familiar with the area. When we left the parking garage we were charged an extra $10, not to mention the extra costs for having to Uber, and the exorbitant stress of running around lost and almost missing our flight. Would highly recommend not using this app..Samantha100100996Version: 35.0.1

✓ You can’t count on them!We had a reservation for parking for over 3 1/2 months. One hour before we were supposed to park and fly at Boston Logan airport, they canceled our reservation, saying that they were overbooked. We ended up spending triple the amount to park for the week while we were gone, after spending almost 40 minutes trying to find a place to park because it was during school vacation week. Horrible service! What is a reservation for if they’re gonna cancel it an hour before?! I only rated it two stars because we used it in the past several times and had a good experience. We will never use them again and will tell everyone we know to make sure they try to do the same!.AnothertammaVersion: 43.0.1

✓ Reservation is not guaranteedIt was Christmas Day, and a week prior I booked a parking spot for Seatac airport. Everything was set, and all is well right? Wrong. I pulled up to the parking lot where I booked my reservation and they said the parking lot was full. I said I have a reservation through “Way”. They said to call “Way”, and maybe they have another parking lot. Of course none of this is convenient when your trying to catch a plane with your 5 person family. I call “Way” and sit on hold for 5 minutes for the representative to tell me they have no more availability, and they can’t offer any assistance besides reimbursing me. Unacceptable. This app should say, “Your reservation is not guaranteed.” The other bummer is they left me and my family trying to find parking on Christmas Day. Luckily a company called Jiffy took us in. Apparently we weren’t the only customers that “Way” left stranded. I’m hoping that beyond the reservation they also pay my bill for my last minute and expensive parking, but we will see. I recommend not using this app for reserving your airport parking..Rich12302Version: 14.0.2

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