Whataburger App Support

Whataburger App User Reviews

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Whataburger Pros

✓ Best Customer Service Rep helped me out!Firstly, I go to Whataburger at least 2x a week (it’s definitely my go to place if I eat out). I wanted to write this review because I wanted to put a smile on someone’s face and let Customer Service Reps know they are doing a good job- sometime it’s needed. A few days ago I went to Whataburger and the lady scanned the barcode. When I went the next day to check on my free item it showed that I had not received credit for the last visit. I wrote an email to Whataburger and a wonderful person, Jarrod, was extremely helpful and very swift in responding. He cleared the matter and my account was fixed by the next day. Thank you. I hope there are more helpful individuals like him.EboUzoVersion: 2.4.2

✓ App is good, Locations need to catch upThe app is simple and easy to use but still lacks the customization that Whataburger is known for at the locations. I order the Hatch Green Chile burger, but only wanted a single patty. The app doesn’t have a way to modify it nor a ‘instructions’ section to add this request. I always include condiments on the app but rarely get them in my order when I go and pick up. I always have to tell them to bring them. The last thing that is the worst part is the estimated time for the order to be done. It has never been ready at this time. Why have it stated if the order is not done? Otherwise, do what others have done and direct them to the restaurant and say that’s when the order starts to get made. See Chick-Fil-A app..JCTowersVersion: 4.3.1

Whataburger Cons

✗ Good App, terrible location selectionEvery time I place an order, the app defaults to a location further from where I am than one closer. I even favorited the closer location, but it still tries to force me to the further location. Tonight, I manually selected the favorites location, but somehow the app forced the order sent to the further location. I waited at the favorited location for over 25 minutes because its not uncommon for that location to take a while during the dinner rush. I called the location who apologized and said the person in the selected slot was saying wrong order. The manager then asked me if I had the correct location which is when I checked and realized the app had forced me to another location. Now my family is driving across town to get our order. Previous issues (which happened repeatedly) with the app were we would check in and wait, call the location only to be told they don’t see a check in..LeomhannVersion: 4.5.0

✗ Not worth itThis app itself is fine but ordering through the app does more harm than good. Whata is the only place I’ve been to where they begin making the order when they receive it. And even then it isn’t a guarantee that’s it’s ready in the time the app gives you. I’ve waited upwards of 30 minutes and somehow my food was room temp. And if you put it down for pickup through drive thru and it’s even remotely busy, prepare for your food to be ice cold. They also need to add an option for you to cancel your order, I placed an order about two weeks ago and when I got there the place was so packed I left, called the customer service number for a refund (in which they took all of my info), and have never heard from them again. Don’t waste even more of your time (since they’re abysmally slow anyway) and just order when you get there..Clay_MVersion: 4.13.0

Is Whataburger legit?

✅ Yes. Whataburger is 100% legit to us. This conclusion was arrived at by running over 155,431 Whataburger user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Whataburger is 93.9/100.

Is Whataburger safe?

✅ Yes. Whataburger is quiet safe to use. This is based on our NLP analysis of over 155,431 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.7/5. AppSupports Safety Score for Whataburger is 94.4/100.

Should I download Whataburger?

✅ There have been no security reports that makes Whataburger a dangerous app to use on your smartphone right now.