Whataburger Positive Reviews

Whataburger App User Positive Comments 2024

Whataburger app received 13 positive comments and reviews by users. Can you share your positive thoughts about whataburger?

Whataburger for Positive User Reviews

✓ Excellent app but I have a requestThe app is excellent, I use it all the time! However I have a suggestion for how to improve it: When I place my order inside at the counter I ask for “mustard on both sides”, the way I like my Whataburger. The option is apparently programming into the register, it prints out on the receipt! But on the app the only option is to request extra mustard via the slider and my Whataburger is prepared with all of the mustard on the top bun. Please add an option in the app for “mustard on both sides” or at least a way to provide special instructions. Thanks!.CD DubyaVersion: 4.7.1

✓ New Update has changed my tune!The new reward system and the new longer list of potential rewards is very refreshing to see, and I am glad that the developers have been listening! I might be using this app more often, at least for the improved medium milkshake reward (was previously small shake). The functionality for ordering food is still the same, reliable format, though again, the option for ASAP ordering isn’t always reflected in service, but that might not be the app’s fault. The offers page is also often empty when I order, but I don’t know if the app’s to blame..MarkoftheAngelsVersion: 5.0.1

✓ Best Customer Service Rep helped me out!Firstly, I go to Whataburger at least 2x a week (it’s definitely my go to place if I eat out). I wanted to write this review because I wanted to put a smile on someone’s face and let Customer Service Reps know they are doing a good job- sometime it’s needed. A few days ago I went to Whataburger and the lady scanned the barcode. When I went the next day to check on my free item it showed that I had not received credit for the last visit. I wrote an email to Whataburger and a wonderful person, Jarrod, was extremely helpful and very swift in responding. He cleared the matter and my account was fixed by the next day. Thank you. I hope there are more helpful individuals like him.EboUzoVersion: 2.4.2

✓ Very excellent app, but it could still be better.Love the Whataburger but I just wish that there was a way to combine more stuff like have a meat patty(‘s) with chicken or fish patties. Plus the same with the salads have like a half spicy chicken/half fish option. Also if there was an option for choosing whether to cut the burger in half or not would be excellent too. That is all, everything else is great, I love how you can load money into the app for example for later use, or the way in which favorites can be added for later orders, that is amazing please leave that and keep up the great work. Thank you so much for everything..Member$OnlyVersion: 5.1.0

✓ Ole fashioned Customer ServiceIn these times you do not find good C-S-R but here at Whataburger you do at this one 3000 WesternCenter in Fort Worth Texas -Miss Linda runs it like we all are her family ( customers) she is very personal shows respect and her hugs really makes my day in had a day of my rent being raised and just her giving me 3 minutes of her busy time , well no where else can you get that type of service. So thank you for hiring such a beautiful person and she like myself are from the baby boomer age so we know how to treat others she is a diamond and a great person..SisterBessVersion: 2.5

✓ Great app but needs improvements.I’ve had this app forever. And I always seem to have an issue with the actual customization of my meal and condiment requests. It would been amazing if the app included the ability to add jelly and jam. There also isn’t a selection to request salt and pepper packets. And when I order the orange juice, even though I do select a cup of ice, I never get the ice. 😭 I ALWAYS have to go back around the restaurant or call them to get these things added. Lastly, when I select the option to cut the burger in half, it’s always wrapped in the same wrapper. I’ve been told 1001 times that the employees should know to wrap each half separately but it rarely happens. The whole point of cutting it in half is so that you can either share the half with someone else in the car or elsewhere….anywhere except the restaurant…which is why the food is ordered to go in the first place. So, adding a selection to have the burger wrapped separately would be great. —lastly, it would be awesome if you guys added a reward for cash off of your Whataburger store. Like…whatacash or something? Maybe just do spurts of limited times to earn whatacash —🤔🤔okay I’m done. Byeeee!! 💕.Dieann14Version: 4.14.1

✓ App is excellent!The mobile ordering is so easy and fast, I love it. I would recommend submitting your order if you’re 5 minutes away. The reason being because if you’re not there in 5 minutes, they have to remake your order which could explain why some people may have had to wait longer. But the options of ordering are amazing and easy to add/remove anything you want or don’t. It has so many options such as making the meal an entree. Also it automatically counts your visit for your rewards. I had four then placed my order and it instantly added to five! And people, you can skip the line!! You don’t have to wait in the same line!.Ads are annoying!Version: 2.8

✓ App is good, Locations need to catch upThe app is simple and easy to use but still lacks the customization that Whataburger is known for at the locations. I order the Hatch Green Chile burger, but only wanted a single patty. The app doesn’t have a way to modify it nor a ‘instructions’ section to add this request. I always include condiments on the app but rarely get them in my order when I go and pick up. I always have to tell them to bring them. The last thing that is the worst part is the estimated time for the order to be done. It has never been ready at this time. Why have it stated if the order is not done? Otherwise, do what others have done and direct them to the restaurant and say that’s when the order starts to get made. See Chick-Fil-A app..JCTowersVersion: 4.3.1

✓ Could use some improvementIf you have a gift card on your app that is less then the amount due, you don’t be able to use it. I’ve had $0.58 sitting there for over a year and staff are unable to apply it to my order. Also if you order a single taquito, it automatically says (No Cheese). It gives you an option to add cheese at a additional charge but the cook never sees it so you don’t check your order right there you leave with them pocketing that extra charge. Even tho you are ordering in advance, my order is never ready at my quoted time. They don’t make it till you arrive in most cases..VbgTexasVersion: 4.14.1

✓ Love the app…BUTI love the WHATABURGER app, but really need some improvements. Wish there was a way to customize items. Yes, you can on lunch, dinner, but what about breakfast. I know for us as a family, we have some that don’t eat eggs and have some that just want eggs on their taquitos. Please just make it so you can customize Here is the reason why. I go to the actual Whataburger and ask for something to be done 3 times, but yet, get to the window and see it’s rung up the wrong way and I am charged MORE!!! If I could just customize my stuff on the app and pick it up, it would make it so much easier. If there is a mistake, it might be my fault, but 99.9% of the time, it would be the person making the order inside. Anyways, please consider making adjustments to the app..Araines1976Version: 4.18.0

✓ Latest Update Falls ShortI’ve used the app for quite some time with few minor issues. But now it’s become a major pain. I usually stop early morning in the way to work and again in the evening on my way home. If I want to replicate the 4am drive through order for dinner it won’t let me. The only option available is drive through but it wants to set it for some future time after 11:00 pm. I actually had to call the store to see if they still did curbside service. So after a few more attempts over a week I finally figured out it copied the entire order including type and when I placed the order. Therefore I now have to redo the entire order. I get wanting to fix glitches and incorporate improvements but WOW. This is a pain..Geof 1954Version: 4.5.0

✓ Needs some improvementsTwo issues with the app. 1. Need to establish a way to provide accurate pickup times. My order was supposed to be ready at 5:18 and it didn’t come out until 5:34. They didn’t know it was going to take longer than 12 mins for my order? 2. Need to change the options for sandwiches that have two types of cheese. For example, the Sweet and Spicy Bacon Burger comes with American and Monterey Jack. There is an option for no cheese, but not an option for no American Cheese or No Monterey Jack. So if you select no cheese and add Monterey Jack cheese they charge you $0.55 for cheese it usually comes with but didn’t have an option to say no American Cheese..Back in TexasVersion: 4.14.1

✓ Convenient, delicious and contactless: Whataburger mobile app exceeded my expectationsI recently tried the Whataburger mobile app and was extremely impressed. The app was easy to use and the ordering process was seamless. I was able to customize my Whataburger Jr. to my liking and it was ready for pickup at the exact time promised. The food was hot and delicious, just like in-store. I also appreciated the contactless payment option. I highly recommend the Whataburger mobile app for anyone looking for a convenient and delicious fast food experience..Vixtory123Version: 4.18.0