SyncUP DRIVE Legacy App Negative ReviewsT-Mobile

SyncUP DRIVE Legacy Negative Reviews

4.7
4.79668 star

Total 13 Negative Reviews

SyncUP DRIVE Legacy App Complaints & User Negative Comments 2024

SyncUP DRIVE Legacy app received 13 complaints, negative comments and reviews by users. Have you ever had a bad experience using SyncUP DRIVE Legacy? Can you share your negative thoughts about syncup drive legacy?

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SyncUP DRIVE Legacy for Negative User Reviews

Wheres my fuel overview?I love the SyncUP device, everything is working except the amount of fuel in the car. It allows me to select Low Fuel notification but it doesn’t show how much fuel i have in the car itself as it shows in the pictures. It follows my trips perfectly, the hotspot works and it’s easy to use. I would love to know why my compatible vehicle isn’t showing the fuel overview or icon for fuel levels in the app. My car is a 2016 Toyota Corolla LE and the website says my car is fully compatible. So is this a bug or a faulty device ?.Version: 2.6.0

High hopes - dashedI had high hopes for my SyncUP drive device for tracking business mileage. When it works it seems pretty cool - you can see past trips, tag them as business, and export the trip data. The problem I have with it is that every few days SyncUP congratulates me for adding a new car to my account (nope, no new car was added nor was the device moved - it’s the same old car with the SyncUP drive continuously installed) and then promptly clears all previous trip history. It doesn’t actually show a new car either, just the same old car but with no history. So, given that I bought this specifically to capture trip history the SyncUP is a total fail. Wish it wasn’t so..Version: 2.6.0

Bit disappointedOverall gives you good information regarding your vehicle. The downside of it is that if you are the owner of the account, then it should let you completely manage it. For instance delete or purge notifications (where the bell is at). You already received that notification so it should give you the option to delete it or archive it. I understand that for business purposes this is definitely a plus. But for those having it for a single line, then it doesn’t need to be that restrictive. Also I would suggest to extend the log in security feature like the normal T-Mobile app where it ask you to log in either with your password, TouchID or FaceID..Version: 2.16.12

Kinda disappointing tbhThe app worked really well for the first few weeks I had it but randomly it starts showing my car as offline for days on end or it won’t send me notifications about when my trips have stopped and started even though I have my notifications set to on. It went back to normal after about a week which is kind of a long time considering the point of the app is to somewhat prevent my car from being stolen but what’s the point if I can’t even rely on it. Just this week it started bugging out on me again saying there’s a disturbance recorded on my car so I run outside to check but my cars absolutely fine. I’ll be driving home from work and instead of the app saying my trip started at work it’ll say it started at my house which they’re 15 miles away from each other so it’s hard to get the locations confused. The lag between starting my car and receiving the notification on my phone is ridiculous I’ll have been driving around and the notification wont show up for about 10 to 15 minutes and that’s when the app is being normal. I’ve deleted the app and restarted my phone and redownloaded everything thinking that could help but it doesn’t. This app has some really bad bugs that definitely need to be fixed. With that being said tho when the app is working it’s pretty nice to have. There’s a WiFi hotspot in your car and you can track it as you drive as well as see your battery voltage and an overall car performance..Version: 2.15.1

Could be be betterWhen I purchase this, I had a galaxy S7 and I had no issues with it. When I switched over to the iPhone 7, I am constantly having issues of it not updating, or it gets stuck. It seems to be working a little bit better now, but it still occasionally will get stuck at a location that I haven't been to in a while. I'm also having an issue where it says I have a diagnostic alert. But I don't have any alerts from the car. How do I remove this warning? It's a good app but needs some improvements..Version: 2.1.1

Used to be great - but not anymoreI used this app for 2+ years and it did what it was supposed to do. However, now I can’t look at my trip history anymore without the app freezing on me. It doesn’t let me mark business trips. When it freezes, it force closes. Then I have to go back in, go to trip history, and it freezes up again. I’ve tried updating, shutting down my phone, it’s been a few weeks with no change. I need this to track business miles. I can still send myself the trip log but then have to manually mark business trips after the fact. So the way the app works in its current status is pretty much useless..Version: 2.16.12

Ok but some some bugs and poor UXOk but the UX leads you to some features that don’t naturally flow. I think you need to do more usability studies to improve. Bug: tracker fell and disconnected after reconnecting it created a new car so I had to merge the existing car with newly created one. Now I get notifications but the car is not updated on the map (dashboard) and it says that it was last updated yesterday. I tried to remove the car but it won’t let me, I try to add the device as a new entry, it says that it invalid (I guess it should say it’s already used). So I am stuck. Please fix this bug. Thx..Version: 2.15.1

New version is NOT friendlyI have had this on my daughters car for 3 years. This update makes me want to change the tracker to something else. It’s not reliable. It does not consistently notify me when the car turns on and off. The placement of the Buttons and options is not intuitive and does not even include the same information as before. It’s extremely limited information now. I’m shopping for a new gps tracking now because this one doesn’t do a reliable job nor can I easily navigate the app to see previous trips etc with info on speed etc. very disappointed. I tried. I’ve been with the update for awhile now. I just don’t like it..Version: 3.6.1.9426

FIXD, Here I Come...The app created duplicate cars that I had to merge for one of my vehicles. Twice. Then, that car has an ongoing issue (Fiat 500 - needs an oil change bad, and it shows on my dash as a check engine light). After two days the app was still showing that the car "had no issues". Next, since the rep said that it could handle multiple cars, I tried it on my Sonata. After having another "duplicate car" issue created by the app, it finally worked. I entered mileage for both cars and named them. "Big Red" for mine, and "Betty" for my wife's Fiat. Cool. Day three: my wife leaves for work and I get a disturbance and trip notification for my wife's "Betty". Cool. I tap the notification to see the app in action, and all of a sudden the app crashes the notification but the app is still running. Not only is the notification missing now, but "Betty" has disappeared from the app into thin air. There's only "Big Red" left as if my wife and her "Betty" have been raptured, and left me here all alone. I want my wife, and her car back, and we're going to get FIXD. UPDATE: Now this app just gave me a notification that my car "Big Red", the Sonata, has just completed a trip and is now about 20 miles from here. MAYBE MY CAR HAS BEEN STOLEN! I go outside. Nope. My car is still in my driveway. So far as the APP is concerned though now, my wife and her car have been raptured, and my Sonata has been stolen, so now I have to get an Uber to go look for all three of them..Version: 2.1.1

DisappointedThis does many things. However, I want to monitor my 17 year old’s driving. That is all I care about. I had a previous version of this SyncUp Drive three or so years ago for my daughter. I just installed a TMobile brand new unit and updated the software. What??? The software no longer follows the speed of the car when my son is driving. It did 3-4 years ago! Continually. It also no longer monitors a “hard” brake. It did that also 3-4 years ago. So as technology has improved over the last 3-4 years, instead of adding some great feature, they took away the primary reasons why I wanted this SyncUp Drive in the first place. *Hopefully, TMobile reads this. Please. I don’t need these other services. The car has a GPS. My children have cell phones. No need for locator (on phone), Hotspot (on phone), trip history (on GPS and phone), etc. Disappointing..Version: 3.11.4 (14940)

It can be a great app.I have come to believe that, the people working on this app are amateurs or students learning how to develop an app. It can be a great app, it has great features if only they can work correctly. First example, I received a notification today saying there is an update. When I pushed the update button, it took me into the app store. At first I thought I push the wrong button. So I went back and tried it again, but the same happened and i didn’t get the app updated. even now it still says I have a new update. Example two. It’s almost impossible to rest your password without T-Mobile tech guy( and keep in mind only a handful of T-Mobile tech can help you with this issue). Example three. The maps are terrible compared to the original. Example four. There is about 30minutes to an hour delay. It supposed to notify you on smarts phone that your cars has started the moment you turn the ignition key or your car is moving. This app doesn’t do that, it used to when it was first introduced. This suppose to get better when there is an update, but this app it’s the opposite..Version: 3.6.5.9855

Awful app awful product awfully awful customer serviceI just spent 35 mins unsuccessfully attempting to get this product to “connect” then another 30 minute wait for T Mobile customer service to finally answer the phone... awful experience buyer beware T MOBILE is awful and their customer service is the worst. I’ve been paying for the past 8 months without even using this product and the rep says they need to look into the account when this is a product issue then when I threaten to have it disconnected I get “oh well I can send a reset signal through” I told her never mind remove it from my account horrible experience with a trash company that takes its customers for granted... you get what you pay for T Mobile won’t be getting my money for too much longer and after that... NEVER AGAIN!!!!.Version: 2.15.1

App needs a lot of work!So this is an awesome concept however the apps need works. Not only did it make duplicate cars but the car disturbance notification everyone I get in my car is very annoying. I turned it off in the app but I'm still getting the notifications. Also I'm getting a text almost every time I get in my car and drive saying "Congratulations, your vehicle is compatible with sync up." I have already set everything up and should stop getting this text. Please fix these or I will have to give it back and get my money back..Version: 2.1.1


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