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UKG Pro Classic App Complaints & User Negative Comments 2024
UKG Pro Classic app received 91 complaints, negative comments and reviews by users. Have you ever had a bad experience using UKG Pro Classic? Can you share your negative thoughts about ukg pro classic?
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UKG Pro Classic for Negative User Reviews
✓ App Rarely opens out worksI’ve been using this app just about everyday for work since May and it will allow me to sign in maybe half the time. I’m constantly having to ask my superior fix my time sheets because the app doesn’t want to work correctly. He’s annoyed and tired of changing it all the time, and I don’t blame him. I’m TIRED of seeing the same two messages when I try to log into the app - “No company servers available” and “we’re having trouble connecting to the sign in server”. This happens literally at least half the time I try to sign into the app in order for me to “Clock in” or “Clock Out” of work. It’s come to a point that I have to pray that my app will work properly. This shouldn’t be the case, especially if y’all had any competent coders and programmers. However, WHEN IT DOES WORK, I do like the UI of the app and how it’s organized. But again, the app rarely even works in the first place. It’s literally become a joke within our company because it’s known to be UNRELIABLE..Version: 2.19.0
✓ Not workingApp not working , keep saying no internet connection.Version: 2.49.1
✓ Give me a break…I’ve been with my company for over 20 years. The entire time they used ADP for the payroll. Never had one problem with it. This year they decide to switch to this UKG. The app worked for 1.5 weeks and has now NOT worked for 1.5 weeks. Log in server issues prevent you from being able to use this app!! The issue for employees is that our company went from using time clocks from ADP to using this web/app based punch in/out system. Which you can no longer do in the app because the server just doesn’t seem to be able to be fixed. So now there is one of two time clocks in our entire facility that every employee has to use. It’s just a major inconvenience when you’ve been sold a bill of goods about how convenient your product is to use. This is the company that our payroll is entrusted to… scary.Version: 2.49.1
✓ Almost never worksI’ve reinstalled so many times but this app almost always encounters and error when I try to sign in. When it works, it’s very useful but unfortunately, it doesn’t actually let me sign in very often..Version: 2.45.1
✓ A joke !!Fix your stupid security ! Screenshot the security answers so i wouldn’t forget them and then your stupid app locks me out because I didn’t answer the security questions correctly. WELL DONE !!.Version: 2.42.1
✓ Doest workCan sign in. why would you make such an important app so trashy.Version: 2.51.3
✓ HorribleThe company I work for switched to UKG pro a couple months ago. Nothing but problems. App displays a constant error message and I came never access my files. There was nothing wrong with our old payroll system. Wish they would switch back. This app is garbage..Version: 2.51.0
✓ App not workingFor at least two weeks I have not been able to log in. It says “we’re having trouble connecting to the sign in server. Please make sure your internet connection is working and try again.” My internet is working fine. I have wifi and if not, my data should be sufficient. Please fix so I can access my pay information!.Version: 2.49.1
✓ Celery thing is great except for its main function...Can’t punch clock inGreat concept with having everything at your fingertips with research from pay, who is in your organizational chart, accrued vacation & PTO, & hours worked. The only thing that is terrible about this app is the main function which is there is no way to clock in for work! I set this up at the range location where I would clock in. The app gives me a message that I am not in range and to move closer when I am in the office where I set this app up. Very disappointed in wasting space on my phone for a time clock that doesn’t do its main purpose. 😡😡😡 Please, fix it. Thanks..Version: 2.5.0
✓ Worst app everEvery time I open this app it never lets me in and tells me my log in info is incorrect! This is the worst app ever invented!!.Version: 2.51.0
✓ Broken appHonestly wish my company would just go back to paper paystubs this app is horrendous 0 stars for me..Version: 2.51.0
✓ This app isn’t goodI have never had such a frustrating time using an app. When I face scan it just says there’s a server issue I try to sign in and it says the password I used isn’t accurate even tho I have a screen shot of the password. I try to reset it and it says the answers I provide aren’t correct even tho I also have a screenshot of those questions and the answers I provided. I’ve literally been through this process at least 3 times, and when I am able to access the app the interface is hideous, clunky and doesn’t even keep accurate information in real time. This app is in need of a major overhaul..Version: 2.49.1
✓ UnreliableThe idea of this app was great. Consolidating multiple apps into a one-stop place for everything. Sadly, the app is extremely unreliable. It fails to load, fails to log you in at all, or certain components fail to work whilst the rest work just fine. The part I need on a daily basis, the ability to clock in/out, seems to be the most unreliable of them all. I don’t understand why a gaming app about flinging chickens at structures works flawlessly 99% of the time, but a “professional” service app, with very basic components works only about 50% of the time. One central app sounded great on paper. The reality has been a buggy unreliable headache. I’m hoping my employer sees the light and goes back to the old apps we used before. Apps that worked pretty consistently. I’d rather have to deal with the “inconvenience” of needing multiple apps than have to spend another year with this..Version: 2.50.0
✓ Frustrating and Inconvenient AppDoesn't save username or password even when checking "remember" or save in keychain, opens in separate window prompting you to input it all every single time. Signing up had to try and set my password EIGHT times. Wish my employer did not switch us from ADP. Hope the developers will fix these issues with an update soon..Version: 2.23.5
✓ Tech support nightmareI’m able to bond with my coworkers over how much we hate that this app is a part of our lives. It has you constantly sign in, redirects you to other apps or webpages that make you sign in again or just give you a page of error information that makes sense to no one. The amount of time I spend explaining all the quirks to get this app created with load bearing duct tape to work is highly frustrating. But UKG sent some HR people cutting boards and ingredients to do a cooking webinar with their sales team so here we are. It doesn’t let you complete new user enrollment in the app and if a new user tries to log in using the app without enrolling on the web app first they get a generic error with no way at all to figure out they need to log in using a web browser. If you’re considering UKG for anything in your business I would make sure you’ve taken time to be aware of all the alternatives out there..Version: 2.46.0
✓ Constant issuesIt was difficult to set up. It worked well for a few months. Now (for some unknown reason)it won’t let me log on. Frustrating!!.Version: 2.49.1
✓ UselessRandomly boots you out and says your password is incorrect even if it isn’t..Version: 2.23.5
✓ Literally the worst app of all time.Just read the reviews. Worst app ever, if you are part of developing this app, do us all a favor and quit your job, your obviously not qualified. We have had employees go home sick and contemplating quitting because of how stressful the logging in procedure is. I have to come to work 15 minutes early and make multiple attempts to log in, and sometimes still do not get in, nothing like being stressed out for the day before you even start your shift. If you are a company that is looking at a new company app for logging in payroll etc, do your employees a favor and pass this one up and choose a different one..Version: 2.42.0
✓ TerribleIf you’re a company that uses this app, i hope you fail. 0 way of accessing my information..Version: 2.37.0
✓ If I didn’t have to…I wouldn’t use this app. My company switched over months ago and it has nothing more than a thorn in my backside. Login is eternally frustrating, often forcing to me to go directly to managers for things this app is supposed to make easier. Security is useless is I myself can’t get into my damned account..Version: 2.41.1
✓ Works only on or employee platform. Will not work for multiple jobsI use this for my position at one of my several on call jobs at hotels and parks in the Orlando area. These places all use Kronos for payroll timekeeping and you keep track with this app. My issue is it will not allow to interchange these 4 different places to track time, pay or sign documents or check schedules. I constantly have to stay on top with managers, as I cannot run more than 1 employer. Cannot load multiple apps for other jobs and have tried to erase one address to put another to see if that works…and it does not….this was when it was Kronos. Is there any possibility to list other employers and scroll to one you want to use. I know others with several on call positions in same dilemma..Version: 2.27.0
✓ OrdinaireTrès ordinaire! Décevant.Version: 2.48.0
✓ TerribleEvery time I enter my acces code it says “Were experiencing a network issue right now please try again later” this would be understandable if this happened rarely. But it happens EVERY TIME EVERY DAY. Worst app I’ve ever downloaded.Version: 2.35.0
✓ Might be the single worst app ever created.And I’m genuinely not exaggerating. I have to use this everyday and it takes about 20-25 minutes just to clock in and out. The servers are down roughly half the time. The login process is insanely poorly designed and usually has to be attempted multiple times because the app crashes or freezes halfway through. For an app that is just a sign in process and then one button press it’s literally the most poorly programmed app that mankind has yet to create. Or at least that I have witnessed. Also I have an iPhone 12 and insanely good reception at work just in case anyone thinks it might be my phone or anything other than the app developers fault.Version: 2.23.5
✓ Be more like Hot SchedulesMaybe as an employer this system is great, I wouldn’t know, but as an employee..it’s awful. What’s the point of an app if it’s going to open into an unintuitive page on a web browser? It should be seamless to see my schedule, see what shifts are available to pick up, find coworkers contact info (if they choose to share it), message coworkers/managers and release shifts for others to pick up, but instead it’s clunky and confusing. My advice to employers: save yourself the headache, invest in Hot Schedules and find something else for payroll/bookkeeping. It’s just the cost of doing business. And you’ll have happier employees..Version: 2.44.0
✓ Not Sure who’s writing the other reviewsJust started work for a company that unitize this app and it’s absolutely atrocious. It’s taken me a week to merely get logged in, I haven’t even used the app itself for work, but based on this initial impression I am sure it’s going to be horrible. Once an employee has signed their work contract, which includes timesheets, email, and employee ID there should be no further barrier for them to login to the app. It’s not my contract supervisors responsibility to clock my hours or aid me in login an app. The process should work seamlessly, with little need for go between, or contacting HR to use an app. Other companies exist that are far better with less hassle and nonsense. For employers I would recommend looking at those to save money and increase productive. Time spent trying to login to a garbage app, use a garbage app, or talking with others to fix a problem with using a garbage app is productive and money lost..Version: 2.33.0
✓ Worst AppWon’t let me log in even after contacting administrator.Version: 2.35.0
✓ Pay statementI checked my UKG pro, and enter to my pay statement disappeared. Loading is TOO LONGER!!!!!!.Version: 2.49.1
✓ Tired of this appThis is the third time I’ve had to rip out the app and reinstall and update my login. Why do I have to keep doing this when I have face recognition? Wasting my time. :(.Version: 2.43.0
✓ Ridiculous app do not downloadAlways want to change password. Its buggy then you forget your new password becoz it asked me so times to changed it. You should have an option if you want to change it or not..Version: 2.51.0
✓ Connection / never worksI never write reviews but this app is just horrible I just had to share to hopefully get this issues resolved. And after reading all the reviews it’s still the same issue! The app never connects, consistently can never connect to the server, or save punches! I just started a new company and they require us to use this app to clock in and out for work and lunch. But just like every review here I have to hope the app will connect on time or login correctly or even connect to the server! I have to login before my start time and keep it open in hopes it will be functional for me to clock in on time. And as far as lunch I spend majority of my lunches battling logging in or making sure my lunches save! Every week I have to email my manager to correct some punch whether something didn’t save or I couldn’t login to punch in on time! As a new hire that makes me look incompetent! Come on developers I know I’m not the only person experiencing this issue as it’s been addressed here in the reviews for over a year now! I write this because I’m forced to use this horrible app otherwise I would not be here! Please fix your app!.Version: 2.19.0
✓ Kinda Sorta works…Honestly this app location is pretty decent. I don’t have a ton of bad things to even say. However! There are two burning red hot issues! The main components that make up the application, the literal bones either unresponsive or simply too slow to be beneficial. Firstly on initial loading of the app, it scans your biometrics, which works flawlessly. However the very next step where the page loads is problem! Because it doesn’t. You may have to close and open the app at minimum twice to get that initial page to load properly. And this is over the network or wifi. And across multiple networks and cellular device types. Me and my coworkers are barely able to log in and out as this is how we clock in and out for work. The second issue is quite similar. Once in the application loading your calendar can be a real pain. The delay between loading the calendar and the the load time after the entire calendar view and a specific day is almost unreal. In some and or most instances you’re never sure if the app has frozen or it’s just taking it’s good ole time loading. Other than these two issues this app has everything! Very fluid, you can find almost any and everything you should need to be and stay productive. If these two main issues would be addressed, I could see no reason this application wouldn’t be a 4.0 or better..Version: 2.42.0
✓ Almost hate itMy hospital just switched from nursegrid to this for scheduling and it is awful. It isnt user friendly AT ALL!!!! You can’t see other people’s schedule and you can’t link and share with external calendars like icalendar. I went to the help section on the app and website thinking maybe I just couldn’t figure these things out and both are TERRIBLE! They should just delete this section because it’s worthless. I couldn’t even find contact info to call or email about these things. Maybe it’s better for the payroll people, but I wish we had stayed with nursegrid. Wish I could give this negative stars!!!!.Version: 2.50.1
✓ Hot GarbageNormally if I have an issue with an app i just delete it, unfortunately with this one i can’t. My job has our paystubs, hours, Vacation/sick pay all viewable with this app. However, it is such hot garbage. I can’t no matter how many time i try to, stay signed into this app. It requires me to log in every time the app closes. Even if I am able to log in half the time it times out or doesn’t actually log me in. I can be inside of a Wi-fi Pool and this app will not log in or load half the time. Why even give the option to stay signed in if you can’t let me stay signed in? Garbage and frustrating..Version: 2.38.0
✓ App non functionalCan’t login. App does not respond to login button. It is wise to test the full functionality of the app before distributing it..Version: 2.51.3
✓ Not user friendlyOn the App and on the website it makes you login and then click on Time Clock to open before you can even clock in. A LOT of days we have issues with the Time Clock page opening and we can’t even clock in or out. I’m not on this site 3-4 times a day for pleasure I’m on it to clock in and out. Access to the time clock should be first thing you see. It drives me crazy that you have to open an additional page to clock in or out. At lunch today it took 3 minutes to open the Time Clock page to be able to go to lunch. It’s frustrating and just a waste of time..Version: 2.29.0
✓ DisappointingUnable to log in even with Face ID. Same issue as reported by various users. Developers do what you are getting paid for. Outsourced developers I think. Should be fired..Version: 2.49.1
✓ Update itNeeds update its super laggy and slow.Version: 2.48.0
✓ So soI love the integration with payroll, benefits, company info all in one app. The scheduling portion is light compared to HotSchedules. The most disappointing aspect is that notifications don’t seem to work. Email and phone are correct in profile, but I get neither email nor phone notifications about schedule updates. And although I have notifications turned on in the app and enabled in my phone’s settings, I don’t receive push notifications. Also, doesn’t seem to integrate with Google or iPhone calendar. These all are pretty standard features of every other scheduling app I’ve used. Update: Another feature lacking is the ability to offer a shift to a particular individual (available in HotSchedules and Harri). Also, an internal messaging feature would be nice, to connect with managers and coworkers about shift offers, questions, etc. (Available in SlingShifts and Harri). Finally, another feature standard in other scheduling apps, and which would be helpful, is the ability to see pending pickup/swap requests and also have the ability to cancel pending requests..Version: 2.49.1
✓ App isn’t workingApp has lot’s of issue.Version: 2.49.1
✓ My time card not showingI recently been hired at this job I been working for about 2 months I had download this since then my time card has not shown, and my calendar can the developer please take a look in to it. I done tried many solutions such as re-downloading the app, talk to my HR, and tried to login on another devices nothing has work, can the developer please take a look into this. It’s been going on for too long can someone please contact cause it’s hasn’t work, I done tried everything possible. This Is a recommended app, and developer should keep up with there update can someone please help..Version: 2.43.0
✓ Clock in and outThe only reason I got to is app was to be able to use my time sheet and clock in and out. Idk why else any hourly employee would use this app. It does absolutely nothing for me..Version: 2.23.5
✓ You cannot do the simplest thingsLike make a holiday request, the help system in app is poor, rather a waste of time. Will log in on the pc instead. Tho even on the pc it is hardly intuitive..Version: 2.36.0
✓ Never had so many issues with somethingThis app and the whole website and everything about this company is so poorly organized. The amount of times I have to change my password or can’t log in because I’m not on the specific log in page is unbelievable. I don’t know why I have to go through 7 different login pages to find the right one. Then when I finally have it figured it out, I get repeat emails about stuff that I already completed but I convince myself there’s something more, and end up emailing someone to which I receive little help and they fix problems that aren’t problems. Like I email for one issue and they solve it by changing my password. That’s if they even respond in a timely manor. I wish they would just centralize it and make it easy for people..Version: 2.49.1
✓ App crashApp isn’t working. Keeps saying “trouble connecting to the sign in network”.Version: 2.49.0
✓ SucksNew update sucks. Won’t even login constant error message.Version: 2.51.0
✓ M UltiPro blemsUnless the company that required me to download this hadn’t unlocked all the features, this is fairly circular and limited. The embedded’ email’ function only links to your email account and, when I finally did get a notification, it came through my email, not the app; yet it was altered to look like it came from my own email account. The PTO was almost never correct and for a long time did not match what was on payroll page, nor the timesheet page. You never knew what to believe except that you’d better email yourself all pay stubs and screenshot everything else before you lose access and your account is locked, because your company refuses to give you paper copies. Just enough wiggle room for each company to blame the other if there’s a discrepancy. Beware of the how it keeps track of and displays time( but, again that might be the company not the app- although both PTO and earnings info on check stubs are carried out to 4 decimal places, the check stub info never shows anything past 10ths., while the PTO is posted in 100ths hours, 60 min blocks (time worked) ; tenths, 6 min blocks (decimals, display reasons); twelfths, 5 min blocks (rounding every 2.5min, so technically 24ths?).Version: 2.9.0
✓ DisappointedHad just started using the app. Could see all my punch in and out data. Cool. After the last update, all of the timesheet function disappeared..Version: 2.26.0
✓ Poor and InconsistentIf you have the ability to utilize a desktop, use that. The app is very inconsistent when it actually punches, and will be unavailable to load anything or login 70% of the time. In the past years I’ve used the app I have had no issues, but over the course of 8 months in my new role I have had mother but problems when signing in, clocking in and out, and simply trying to view certain items about my pay. Don’t rely on the app and don’t use if you’re able to, it creates more headaches than actually having a solution to an easy way to clock in and out and see your work info..Version: 2.49.0
✓ Non responsiveThe app has started acted really buggy. The punch in and outs, transfers take so much time to react to the click, almost feels like the app has crashed..Version: 2.27.0
✓ Timesheets not visible in recent update 😡An a manager, the app USED TO BE incredible! I could verify, correct, and approve timesheets within the app, versus having to be on my employer’s network and login into the site. The app was so much faster!! However, recent updates took away that ability. Now, when employee timesheets are clicked, a solid white screen comes up. HR opened a ticket with UltiPro and was told they were working on the problem — NOT FAST ENOUGH!! The app was such a time saver and the change in capabilities has crippled me. It’s not a user setting — it’s widespread in the application. I am frustrated to see there have been updates and “bug fixes” over the last couple of weeks, but this problem was not addressed. This is a key function. Crazy that you haven’t prioritized the problem for your customers. 🤔.Version: 2.0.4
✓ Most brain dead login app everI don’t even use this app myself but my mom does for work and the amount of times I get locked out of this app while logging in for her is ridiculous. I am always typing in the information correctly, everything is perfect and still getting locked out. I know it’s not an issue on my end because I have talked with her management before and resolved the issue and specifically remember the new login each time and it still ends up getting locked after a while. I don’t even understand how a company can screw up their login system this badly. If I could give this app 0 stars I would because this is just ridiculous at this point..Version: 2.49.1
✓ Signing inConstant issues signing in, I just got a notification that my paystub is ready but “cant contact sign in server” when signing in every other time.Version: 2.52.1
✓ .Both the app and website barely work, frustrating and embarrassing.Version: 2.48.0
✓ TrashI have an iPhone 10 and it won’t let me access the entire app, app is garbage.Version: 2.27.0
✓ Not letting me editThe app says that it should let me edit my personal information such as address and phone numbers but I am unable to do this. Why is that?.Version: 2.29.3
✓ Remember me optionPlease add the remember me option during the login process. I have to manually type in all information each time I need to login. Every other app I use has this feature yet somehow a massive company like yours does not have this some how? I haven’t had a lot of the other issues other users have experienced other than a couple times the past few months there were technical issues where I could not login that resolved itself the following day..Version: 2.41.0
✓ I wouldn’t recommendCompletely unprofessional, they don’t even have a direct contact or number just an email. Logging in is even worse. I log in one time then log out only to come back saying my password is incorrect, which is not even a possibility, I have all my passwords written down and saved on my phone. Every other team member in the company has completely different usernames, even though they gave us a format for the passwords to be the same. This app has great potential but it seems to me some people have problems and others don’t making this extremely inconsistent. For an app made to give employees an insight to paperwork and paychecks makes it in my opinion unreliable.Version: 2.13.0
✓ The worst thing that has happened in my work lifeThis app is horrible, if you are a business owner do not do this to your staff. THEY. WILL. HATE. YOU..Version: 2.52.1
✓ Constant issuesThis app is terrible. It never works, I have issues every single morning trying to clock into work. The desktop site is just as bad. Every morning I have to login both the app and the desktop to see which one will work first so I can clock in for work and not be late. I have to email my boss every morning to let him know I’m not clocking in late but that the site or the app does not work and he has to adjust my time every week. I don’t understand how a company like this, where their customers depend on their app to clock in the employees and track their hours cannot get an app or a desktop site to function especially during a time like this where many people are working from home and need to depend on these apps. I’ve had to use several different types of site or apps over the years to clock in for work and this one has been by far the WORST!.Version: 2.15.0
✓ This app has been buggy for years.Have had sign in problems with this app forever. It also forces password changes with irritating regularity..Version: 2.42.1
✓ Garbage AppOne star is way too good of a rating. Going to HR next week to file a complaint. Designed to keep employees from accessing paystubs. Complete garbage..Version: 2.50.1
✓ I just want my tax formsHad to call service desk because of how frustrating it was to log in..Version: 2.37.0
✓ Can’t loginI’ve been employed with a company using UKG for 6 months. Every month I try to redownload this app and login but it doesn’t work. I can log in at work on their computer and but not on ANY of my personal devices, while the entire team can clock-in, taxes, everything from their phone. IT support said it was the apostrophe in my last name (O’Dell). But I can login just fine at work? Doesn’t make sense. Would really like this app to work so I can do taxes without being physically present at work to login, and so I don’t have to wast 5 minutes and be late everyday trying to clock in to work through a chrome browser on a windows tablet(bleh) Please someone look into this thanks..Version: 2.48.0
✓ Doesn’t work right…Have been waiting for an update and no change from the previous version. The app does not work as advertised here. Apps are supposed to be a replacement for using a website for getting things done for your account. This app only displays basic information and doesn’t allow me to Clock On or Clock Off or submit requests for TimeOff. Have been a part time employee for 9 months and have a bigger background in security than anyone who I work with. I know what apps are supposed to be and this one is not working for me. I still have to log in via the website and cannot use this app as advertised..Version: 2.26.0
✓ IdiocyThis app can be very frustrating as far as location. You can be standing inside the building and not be in range but you can be driving out of the parking lot and be IN range. Also, it’ll say that you have successfully logged your punch in/out but when you refresh the punch doesn’t show. So it didn’t actually work. Then you have to punch 2-12 more times for it to actually show up upon refreshing. Everyone dislikes this app where I work and there are hundreds of companies under our parent company who use it. I wish they’d find another time keeping company..Version: 2.49.1
✓ I don’t know why this app gets such good reviewsThis app used to work well. When my company first started using it it worked. Now for the last several months the app is useless. My time is split with two entries per day. The app only show the first entry. It says 8hrs but only reveals 4 of them. If I add time in another entry it will show up but the second half of my day is still missing. Trying to take time off is a pain. Half the time I try to put in for a day off and the app does nothing. I have to go to a computer and log into the full website to schedule time off. The mobile site is also useless for scheduling time off. I reported this to my HR department and was told UltiPro knows about the issue. How hard can it be to fix when you had a working app and go live with a new app that breaks the most useful features and months later nothing is done about it? Please fix this app and please test your software before release, or at least go back to the working version..Version: 2.3.0
✓ Has literally never workedI’ve been using this service since I started my job at my current company last July. Not once has this app ever been able to sign in. Everything is always correct. But without fail, every single time, for 10 months now, I get this error: “We’re having trouble connecting to the sign in server. Please make sure your internet connection is working and try again”. Well, if my internet connection was the problem, then why am I able to leave this bad review using the same device at the same time I am getting the error? I’ve tried 3 times since I started typing this review until now when I am finished. Your app is worthless. Hire better developers. I always have to use my laptop to check pay stubs. Which is ridiculous in 2023..Version: 2.49.1
✓ Always has an issueThe UI is clunky and slow. It always asks for a password, and never has anything faster like a PIN for logging back in. It always takes at least 2 minutes just to clock in, even longer if the app is running in the background and gives the logged out message. Logging in from that screen only gives an endless loading screen, so I have to force-close and log in again. I get a lot of issues logging in, and everything acts as a setback to logging my hours. Passwords expire with no warning, so instead of letting me log in to clock in to work, then updating my password if it would expire in the next [unit of time], the app would rather me sit around and fiddle with making a new password for ten minutes and waste time that I don’t get paid for and makes me late for work. I most often use this app to punch in and out of work, and that’s all I need it to do. I shouldn’t have to log in multiple times to make one punch..Version: 2.24.0
✓ One of the worst apps i’ve EVER usedNot only is this a horrible program for scheduling but it's UI is so unintuitive and it makes you sign in every freaking time you open the app. it's clunky and hard to use and it doesn't make sense. also there's no ability to pick up shifts on this app because it only shows you days you are "already scheduled" as days you can pick up even though it's impossible to pick up a shift on a day you're ALREADY SCHEDULED. I cannot say enough horrible things about this godforsaken program and if my company continues to use it for a long time I'm gonna have to quit my job. UKG is ruining my life I just cannot continue to work with this awful app..Version: 2.46.0
✓ Horrible AppThis app is horrendous to use. Log in is a nightmare specially when its time to force change your password. It asks for a minimum of 15 characters!! 15! My bank doesn’t even require that much and they have my money. This is just for my paystubs and maybe tax information. 15!! Unbelievable. All its good for is “ask your administrator” warnings. Avoid this or deal with endless frustrations. If you don’t have a choice for paystubs, just ask for a paper copy..Version: 2.52.1
✓ SUPER FRUSTRATINGI’m the office manager/HR director at our company. I spend valuable hours handling UKG problems with our employees * The the initial sign up to the app is confusing and in numerous cases the employees user name does not follow the guidelines * Changing passwords every 90 days is a nightmare. It is impossible to do on the app, when I called the support line I was told that it had to be done online. That is very inconvenient for our employees. * My employees were complaining about the support line; I decided to see what the problem was. I called for 4 hours! No answer was on hold for 20 minutes each time then disconnected. The phone was never answered. * I reached out to the support line via email with a log in problem. The answer I received was ticket resolved along with the blanket instructions on how to login. THOSE WERE ALREADY PROVIDED TO THE EMPLOYEE It has now become my job, along with my other responsibilities to provide our employees with their paystubs, update their direct deposit, and inform them of their PTO hours because they are not unable to access them through this app.Version: 2.50.1
✓ Password!Hi! I love the program and how it works but really disappointed in the fact whenever they do an update my Face ID doesn’t work and need to put in my password again. What is the point I say in that? I use my Face ID security login so I don’t have to remember my password. Nothing more secure than my Face ID! Please fix this! I don’t want to have to remember passwords! Thank you!!.Version: 2.43.0
✓ Not remotely user-friendlyI’m not sure who are giving these glowing reviews. This app seems to have been designed as just a mobile website and not even accounting for how people log info with phones or generally go about using apps. I will grant that the app LOOKS modern and clean — which is great and I do appreciate. But sheesh, so SO clunky to use the time logging feature — which is the primary reason I downloaded. It’s so time consuming entering time, I am going back to using the browser version on my phone (when remote from my computer). And that decision itself should tell you how bad this app is, because the web version is also a clunker to use on the phone! Please, make a version or something that doesn’t take so many taps and clicks to do what you need it to do. Maybe snag some ideas from some competitors or something..Version: 2.15.1
✓ Useless: not showing payslipsApp is broken for the couple of months There is no way to see your payslips.Version: 2.49.1
✓ Expect errors and crashes dailyI’ve been using this app daily for about a year. The app is slow, and typically takes 2-5 attempts to sign in. This app has errors that can come at different steps in the log-in process, and it often won’t recognize password. It’s a running joke with the 50+ people I work with that ukg will never have an easy sign in. At this point I’m surprised if I can get signed in on the first try. Getting the same errors over and over for many months tells me that no one on the developer side is addressing the issues. ***update** Another day another unresponsive ukg. Ten minutes of trying to clock in, still can’t get past the first page. My wages are evaluated by criteria that includes punctuality. I’m Here working without being able to clock in and my annual review will show I was late today. The excuse that the app isn’t working can only be used so many times..Version: 2.49.1
✓ Stupid appOne of stupid app that i have to use.. Not easy to access. Every 3 to 6 months App want us to change the password.. I tried 2 times to change the password it say multiple entry...Version: 2.51.0
✓ Cannot access!!It says the server is down and I need to access my T4!! *sigh*.Version: 2.49.1
✓ Nice appThe app is really easy to use and I like to see all my payroll stuff but the only issue I have is that I cannot print off any of my tax forms or pay stubs I have to go to an actual computer to print them off.Version: 2.23.5
✓ Does Not WorkI am basically a one-person HR department for a company that uses this app so staff members have access to their own information (payroll, time clock, pto/sick requests, etc). The frequency in which staff members come to see me because their app just DOES NOT WORK is astounding and the fact that the error message will tell them to see their HR department for help is just comical because I simply do not have access to their information!! They will put in their EEID & password and the app will say it’s incorrect when it IS correct. Staff members are consistently having to continue attempting to sign in until they’re locked out & have to reset their password the next day. It is ridiculous that they are hardly ever able to access their information when that is the whole point of them having the app. With the way the system is set up, I do not have access to their payroll information which is what they need a lot of the time so I end up having to just turn them away because there is nothing I can do for them. Everyone in management I work with (and across the company) also hate this app for the same reasons. I try my best to do what I can for my staff but this app makes it impossible..Version: 2.49.1
✓ Missed punchesI just started to use this application and am having problems getting paid because the app says that I am successfully punched in and that it will take a few minutes to update. The next think I know is that I missed a couple of days of pay. I learned to refresh the page, but, now, I have little to no confidence in the program. I know they will pay me, but I have to wait until the next payday for compensation. It is totally frustrating. I haven’t gotten paid correctly since I’ve started. Thanks!.Version: 2.48.0
✓ IssuesDoesn’t allow me to request time off and doesn’t show any used vacation once it’s actually used..Version: 2.49.0
✓ Does not allow loginWill not accept my username credentials, says I’m an invalid user when it is the correct information. Have tried both with my old Samsung and now have an iPhone with the same issue.Version: 2.51.0
✓ Awful User ExperienceAs a department manager I cannot begin to describe how terrible this app is and the pain it creates. I manage a team of 31 people who use this app. I have multiple users, multiple times per week, who all report the inability to correctly use the time clock. They get screens that never load or error messages saying that our company doesn’t exist. I have confirmed with our IT department that everything is set up correctly, made sure all of my users have the most up-to-date version of the app, and even made everybody reset their passwords in an attempt to get this thing to work. It’s now at the point that my employees have to send me notes to correct their time cards almost every day. If it was up to me I would take our company of more than 400 users to a different solution. Update: New app name, same poor performance. Same Company not found messages, same unintuitive work flow. Our company had to tell all employees to use desktop computers to clock in and out because the app is so glitchy..Version: 2.38.0
✓ Icons deceive the ease of the appDeceiving, miss-leading is just simply the one thing I would say. The icons appear as if will be user friendly until you try to use the time and attendance nightmare. To have to scroll and scroll because the search function is specific enough. The main heartache is literally Editing your daily inputs by also scrolling and scrolling each time you have to enter a field of data. The worst because for most phones at a point while scrolling the screen jumps and you have to start over. I believe for date or time entry it should allow for manual entry. No copy and paste ease adds to the stress of this day entry each day multiple times a day. As most of the stress is with the UTA format I have to score this app as 1 star but I would give half of that. If they made this a easy as the linked learning/training add on I would give the app a full 5 star rating.Version: 2.21.0
✓ The worst time off management systemIn PTO plans, it won’t show you how many hours you have left for the rest of the year, the total hours won’t include carried over hours, and it won’t show your pending requested hours. This made your planning a nightmare. Most people at our company use Excel to calculate this!!! When requesting time off for individual days, you have to submit a request for each day separately. Our old system allows you to submit a single request for individual days and/or a range of days. You cannot modify or cancel a pending request. You have to ask your approver (most likely your manager) to do it for you. In requests view, it shows the initiated date time, but doesn’t show you the day the request was for. You have to click into each one to see it. This is the worst time off management system I’ve ever used..Version: 2.52.1
✓ JunkApp is terrible with little functionality and desktop version won’t let you sign it for full access.Version: 2.37.0
✓ Checking HoursSo far the app is like of nice you can see your details about your taxes and the breakdown of your paycheck when it comes to taxes and gross pay would be great if you could actually check your hours to make sure that everything is right or check and see if your missing hours but when you click the time button it takes you to a page that just says error and I even updated the app within the last 10 minute thinking that may be the problem but same thing when that’s fixed and you can actually check your hours (Time) it will be a great deal better in my opinion.Version: 2.51.0
✓ Not workingThe app is not working, what should I do?.Version: 2.51.3
✓ Do not like this appOur company said that we were moving into the 21st century with this app. I downloaded it signed in and for the first 2 weeks entered my start and end times flawlessly using the timesheet option. Then we were told to start using the time clock punch option and I’ve had nothing but problems, it punches me in but never punches me out. My second punch should be my punch out but it’s always another punch in instead! I’ve had to get my times corrected by the hr or my direct supervisor. Not impressed at all!.Version: 2.24.0
✓ Make it more user friendlyWhen looking at the timecard view, employees do not see total hours being paid, only total hours worked. Their PTO is listed in days and the hours for those days are not included. The only way to see the breakdown of regular hours worked and PTO hours is to click 3 vertical dots on the bottom right and then click the word “Totals”. Those things don’t even look like links to new information. It’s very difficult for employees to feel confident in approving their time cards. Also when approving time cards, the default is always the current pay period and it is not obvious that you need to access the previous period first. The way to access the previous period is hard to find. The app should warn you that you are approving the current period which literally just started..Version: 2.51.3
🙂 UKG Pro Classic Positive Reviews
UKG Pro Classic works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact UKG Pro Classic.
⛔ UKG Pro Classic Problems
