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Universal Studios Hollywood™ App Complaints & User Negative Comments 2024
Universal Studios Hollywood™ app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using Universal Studios Hollywood™? Can you share your negative thoughts about universal studios hollywood™?
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Universal Studios Hollywood™ for Negative User Reviews
✓ Why are passes not stored in-appThe application is missing a significant feature and that is there is no available option to store passes in the application. I’ll change my review once the application is updated with this feature. Also, not app related I know so many local residents who would signup for an annual pass if the hours of the park were extended. The issue for most locals is the park is closed by the time they can get there during the week and the weekend is always crowded of course..Version: 1.41.0
✓ Veteran and first responder very disappointedI spent the extra money for early entry to the park and let my family go ahead on the main ride to do child share and then was SO Very Disappointed that I don't have any interest in going on the ride at all and SERIOUSLY just want to get my day back, I sat and waited with my grad-daughter for over an hour and a half also told the times to move to another area to sit, glad that as a veteran and 1st responder for 40 years that driving over a thousand miles and all the money was spent wisely. Please be sure to pass this to.Version: 1.54
✓ Impossible queuesGreat for universal. You will queue for hours and have to come back, loved the queues..Version: 1.55
✓ TerribleVery unintuitive. Should not have to sign up just to get a park map. Finding rides on the map was terrible. Finding bathrooms was difficult. There should be more lockers and more places throughout the park, not just at the entrance and at the lower section of the park. All that said, we did appreciate how on top the staff was to not allow people cutting into the Express Pass line especially having paid over $1,200 for my family’s tickets for Express. However, there should NOT be two levels of Express Pass. It should allow as many times as we want without having to further upgrade..Version: 1.49
✓ Needs workNeeds some work. I thought the itinerary feature would be helpful, but it’s basically useless because very few rides/shows are available for selection. The map is not interactive, so it’s also no better than a paper map. Navigation could also be a lot more intuitive. No one wants to spend time hunting through folders within the app for a feature while trying to enjoy the park. It was useful to look up show times. It would be nice if it had wait times for the express line as well as the regular line..Version: 1.25.0
✓ Terrible for foreign disabled visitorsI visited Universal Studios Hollywood with my family who live in California. I have a disability parking permit issued in Uk which we showed to the attendant but she said I was not allowed to use it at Universal. The attendant said I needed a Temp CA disability card. However on investigation I find as a visitor (here for only 3 weeks) I can’t get this without a US doctor. This is EXTREMELY bad PR of Universal - surely you could address this issue with your staff if it’s a mistake/ or change the policy and is discriminatory against disabled visitors I will be visiting Universal in Florida next year and very much hope I won’t have the same issue there!.Version: 1.11.0
✓ DisappointedThis app has been a nightmare. I am currently on vacation and had downloaded app in order to purchase my tickets. At the end of my transaction (tickets already paid for), the app goes on to tell me that my tickets could take up to 12 hours to process?!?! I thought maybe this was just a standard message they use to be safe and my tickets would be sent to my email prior to that.... Sadly its around 7am and I purchased my tickets last night at 7pm and still no tickets or receipt in my email! Luckily I screenshotted the ending confirmation before it randomly exits out of it on you when you finish transaction. Read through all terms and conditions prior to purchasing tickets on app and NO WHERE does it say anything about a long 12hr wait time.. this has been such an unnecessary problem during my vacation where I should be relaxing and not worried about the wait time of these tickets and the inconvenience of worrying if there is a problem or not.. very disappointing..Version: 1.25.0
✓ Loss Prevention Racial ProfilingYour so-called loss prevention is worse than the Police when it comes to racial profiling. I was followed up and down the stores by “undercover” loss prevention. Made me and my family feel very uncomfortable. When I brought this issue to Customer Relations they apologized and handed us a couple of front of the line tickets. Not good enough. Very disappointed. As if that was suppose to make up for our inconvenience. Nothing like the subpar service from Universal. I knew there was a legitimate reason why my family and I enjoy all our visits to Disneyland a lot more then any other theme park..Version: 1.14.1
✓ Doesn’t work properlyAll I see is that Park hours are unavailable and Show time are not available either. Why do I need this app then if I can’t even see park’s working hours on it.Version: 1.18.0
✓ $150 Wasted That I’m Never Getting BackThis is an absolute joke of an amusement park, if you can even call it that. 12 total attractions throughout the entire park, and TWO rollercoasters. And I had to pay $144 for a day. You’re better off just getting a season pass at Six Flags for less than half the price, and you’ll get a heck of a lot more rollercoasters there. Only reason Universal gets a lot of foot traffic is because they’re fricking Universal; they can get away with anything..Version: 6.0.1
✓ One and done!Never coming back here again. Got put together on my online purchase. I have no idea what the heck they are referring to but I bought upgraded tickets off there crap of a website to get in early and have express line. Not the case. Bait and switch. No early entry even though receipt and website say as much. Manager about the front gate was absolutely no help. Kept going in circles. Seriously got put together on these tickets. $450 later I don’t matter. I won’t drop names on managers as they need a job like everyone else but uvs needs to knock this crap off. 14yr old son is really bummed as is my wife and I. One and done. To many other Halloween events. Next step remove self from emails and mailing list..Version: 1.11.1
✓ 4 straight years with front of the line passesI can not believe that each year universal charges more each year for express passes. This year they decided to take away the passes WITH lanyards and instead give you a paper ticket that you have to find to use at each attraction. It was a hassle to keep digging in your pockets to find this flimsy piece of paper. Since I was in a bigger group, there was at least one person that had to check multiple locations to find the tickets! It was annoying! It was a relief to leave and not have to worry about misplacing the little piece of paper. What a joke! We were really upset when we priced lanyards and they started at $10 and after spending 180 for tickets for 5 people ... we really felt another $50 was ridiculous next year we might try knotts or Queen Mary!.Version: 1.11.1
✓ Awful experience today x2Today we got stuck, not once but twice,on the Harry Potter and the Forbidden Journey Ride- the first time was for about 5 minutes and the second time was closer to 15 minutes- no communication the first time other than the recording. My daughter was terrified - the least the operators could have done is come on and spoken and assured everything would be okay. Terrible experience!!! This was the ride we came for..Version: 1.45
✓ This App Could be BetterHonestly, where their competitor (the one that uses a mouse) is beating this app and this park is though mobile food ordering and scan and go for souvenirs. I recently visited Universal Studios in Hollywood and had to stand for a long time, in a long line just to place an order for food. At their competitor’s theme park, I was able to use their app place the location and time I wanted my food order then show up, show the attendant my confirmation number and walk away with my order without standing in line. Then at their souvenir shop I was able to scan the items I intended to purchase and then purchase the items all in my app and verify with the door attendant I was leaving with my purchases. I really hope Universal looks into mobile food ordering in the future… seeing as being in California and not doing this puts you way behind the times..Version: 1.45
✓ Unable to update due to deliberate restrictionsI have a older style iPad with iOS 10 on it, but for some reason universal decided that the older iPads were no longer compatible with it's software. My iPad is fully compatible with the app, but it can't update because of the restrictions put in place. Fix this issue now..Version: 1.4.3
✓ Don’t buy tickets from the app.I purchased tickets from the app and got no e-mail, no download and no confirmation. What I did get was my credit card charged INSTANTLY along with a message saying it could take up to 12hrs to get my tickets to print. Why not state this BEFORE letting me purchase the tickets. I’m taking my daughter to the park in the morning and now get to worry about if I’ll even have any tickets. I’ll probably have to wait in the ticket purchase while I should be in the park. I feel like this will be my 1st and last visit to Universal. So sad..Version: 1.39.0
✓ Needs some workThere are a few features that I enjoyed but overall not user friendly. Separating the bathrooms from all the other action items on the app was bad call. Many decisions felt very developer based and not user tested. Going from Disney trip to universal the app needs lots of work. It couldn’t tell me where I was on the map, it would glitch and not show rides. I think I should have grabbed a physical map instead..Version: 1.52
✓ There really need to be a GPSThe map is really confusing, and there’s no GPS to compensate.Version: 1.46
✓ No Member Account OptionIt would be a million times better if there was a membership feature which contained your pass for easy availability, account updates and other membership info. To be honest it’s quiet surprising and disappointing that it’s not available. We have various memberships to much, much smaller venues and they even offer member apps for easy barcode scanning upon entrance (in addition to ID at some)..Version: 1.17.0
✓ Nothing usefulCouldn’t find the park map or wait times.Version: 1.4.2
✓ Great rides butThe rides are amazing and fun. The customer service is nowhere near the one from Dysney. The foot tastes terrible and the meal plans are a disaster. Unlike dysney you can’t redeem for snacks if you have meals left over. Which is awful. The rides are amazing and the infrastructure is well designed. Overall a good trip but it didn’t leave me wanting more..Version: 1.19.0
✓ My app experienceThe app asked me to rate and I tried and it said 🤌.Version: 1.52
✓ Way over priced and wait times insane!This is just wrong! The crowds are not safe - way too many people. And so many attractions booked out for the day. Wait times crazy long. So disappointing - never again!.Version: 1.52
✓ Not user friendlyAs the title says, you would expect much better from Disney. Nothing is clear and genie plus is the worst part.Version: 1.44.1
✓ Bare minimum for a park appIt shows wait times completely fine and is the one good thing the app is used for. The map is sort of confusing. There are no labels when you’re trying to navigate thus making it a bit harder to figure out where you are. The most annoying thing is that no where on the app or website shows the menus of the food establishments. It only gives a brief view of what it is so you HAVE to walk to the restaurant and stare at the menu to see if it’s going to be to your preferences. It’s very inconvenient if you’re trying to plan your visit while in line or beforehand. The app itself feels outdated and uncared for..Version: 1.23.0
✓ The map was uselessWe visited the park during daytime hours during Halloween fright night season. The park map was cluttered with symbols for attractions that were only open during fright night. The map size on my phone was too small to identify places visually, and the directional whiskers I’m used to seeing in map programs weren’t displayed. Selecting an attraction on the map brought up an information box that obscured almost half of the map, making it impossible to navigate with it. I was left to wander around looking for signs. The wait time function was very helpful. The reservation function was only available for rides with minimal wait times. The restaurant menu function was very useful, but we didn’t try the pre-ordering function. I’ve already deleted the app..Version: 1.56.1
✓ Pandemic experienceUnfortunately our experience at universal studios was not that pleasant, we paid 90 dollars each for only 2 rides, most our time was spent on waiting on lines, the tour bus didn’t need to have one empty row between people, people had enough space even if they were sitting behind each other, didn’t make sense to me, other thing I didn’t like were 3D everywhere, most rides were using 3D, it was too much,.Version: 1.37.0
✓ App is OkayI used the app today and it was just okay. I like that it shows you the wait times for rides and offers a park map, but I wish that it offered step by step directions to where I would like to go. Aside from that, the biggest downer was that I could never scan my power up band for Super Nintendo World. I tried no less than 20 times from morning until night and it just continued to spin each time..Version: 1.51
✓ Not goodFollow Disney lead.Version: 1.25.0
✓ Unable to purchase ticketsCannot purchase tickets through PayPal. Rest of the app is good..Version: 1.14.1
✓ Worst park entrance experienceUnorganized entrance with thousands of people in front of us. Some man screaming on an intercom trying to direct people. This was the most stressful experience trying just to get in. Three out of five of our party were given their fast passes two of us were directed to the box office where there was another hundred people in line. I had to cut the line and luckily one of the attendants printed our passes. Apparently they had a “ systemic failure” and boy was this a failure. We have tickets to fright night this evening and I’m already dreading coming back..Version: 1.14.0
✓ Over priced itemsEverything is seriously over priced!! Can’t believe I paid 15 dollars for a burger and 10 fries plus 3 dollars for 1 drink and can’t even get a lid or a refill! Also waited 25min for 2 burgers (krusty burger) This place makes a ton of money and can afford one stupid refill. I’m glad my annual pass it’s almos expired because it’s insane all this prices. I will definitely take my business elsewhere in California. I drive for 4-5hr to this? Forget it.. Also your system on the tickets to hand out peoples food it’s a joke! Guy gets confused with all the tickets. You guys should get a better system with the money you saved with all the refills and lids you do not give!.Version: 1.14.0
🙂 Universal Studios Hollywood™ Positive Reviews
Universal Studios Hollywood™ works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Universal Studios Hollywood™.
⛔ Universal Studios Hollywood™ Problems
