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Publix Pharmacy App Complaints & User Negative Comments 2024
Publix Pharmacy app received 41 complaints, negative comments and reviews by users. Have you ever had a bad experience using Publix Pharmacy? Can you share your negative thoughts about publix pharmacy?
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Publix Pharmacy for Negative User Reviews
✓ Temporary ratingI just downloaded this app- didn’t even know that it existed. My 1 star is just a temporary rating, as I haven’t used this app at all-yet. I was able to set myself up no problem, but really ?!? we are able to only include minors “13 yrs” and younger? Minors older than that have to have their own account? Honestly, do we parents want them to manage their own prescriptions?!? I’m not speaking for all parents mind you, but this parent certainly does not. It’s probably some legal rule, but this doesn’t make managing the family’s medications easier... do I have to log out, use the same app on my phone, make them a new account and then share with mine? In this day and age of technology, couldn’t this process be easier?.Version: 2.5.30
✓ Horrible. Absolutely horrible.Just switch to Publix pharmacy due to a recent move after being at Walgreens for 17 years. The pharmacy prices are better which is great for a family with a lot of prescriptions. Unfortunately, the app is not user-friendly, and just poorly set up. My biggest challenge is having other family members on the app. If your kids are ove 13 you have to get their approval to join your app to be able to refill on their behalf. There’s no easy toggle between patients. One is allowed to pay for their Rx’s on the app, however if you have multiple prescriptions, you have to pay for them one at a time. It’s just poorly set up. That’s all I can say..Version: 2.7.0
✓ Probably the worst app I’ve ever usedI can’t even sign-up. I have a brand new phone and trying to scan my prescriptions is like trying to get Velma to find her glasses in a dark room. You can’t do ANYTHING to get rid of the blur to scan something. Then, once I finally just manually entered it in, I had to receive a text message to verify my account. I can only assume it’s being sent by carrier pigeon and mine was consumed by a hawk because it’s been HOURS and I haven’t received a message. I wish I could continue on to tell you all even more terrible things about this app, but without that message I can’t even use it. I tried using this app because I didn’t fine my pharmacists or techs all that helpful. Now, I think it’s just time to use a new pharmacy..Version: 2.7.1
✓ TerribleI would say this is the worst part of Publix Pharmacy, but the pharmacist where I go claim they know nothing about this App and to contact the web developer. Doesn’t there need to be some cross training for them since I don’t get all my notifications. It’s not that user friendly when you first change to it from a previous pharmacy. I’ll have prescriptions that I’m not able to see. Lots of times I’ll be waiting for it to go off so I can pickup meds but it doesn’t always happen. I just get the run-a-round answers like above. I’d love for the app to work similar to my previous pharmacy…Walgreens. There may be better ones but I do miss that there’s no way to click on your prescription name and it shows what it is for and all the pertinent information about it and safety information including storage and what not to mix it with, or certain food/drink that it can’t be taken with etc… It would also be nice to darken the text bc it can be difficult to see. Does this App ever get updated? It really needs some help!! Thank You!.Version: 2.6.0
✓ Better than nothingThis app isn’t perfect. I don’t expect any app to be, but you would think this app would have very simple options. For example: There is no way to sort your prescription list (by date, name, doctor, etc.) It’s really annoying having to scroll through 50 old scripts to find the one I need. On that note, there should be a way to fully DELETE a script from your list - not just “archive”. Many of my scripts are so old & I’ll never need them again, but they still show up on the list. (Also, there are a few scripts that have disappeared from the list entirely. That’s kinda odd.) Anyway, please add the above mentioned features!! It shouldn’t be hard. not complicated. it’ll make things so much easier for the user!.Version: 2.7.5
✓ Worst app ever!Poorly designed & obviously never test driven by actual patients. First try last week took more than an hour to get everything set up. Could initially “see” the Rx & said it was ready. Took a break, then logged back in and it showed that the Rx, which had been ready for 2 days was now “pending!” Spent 30+ minutes on the phone will a really nice clerk at my Publix pharmacy who finally had to cancel the Rx at her end then enter it again. Finally I could see that it was paid so I could pick it up in the parking lot so I did not have to enter the store. Today I had the password reset. Then when I logged it got a message that I had to enter a patient, stuff from last week was gone. If the only way those who are immune compromised can prepay and get a Rx without entering the store is to use this app, we will never use the Publix pharmacy again!.Version: 2.4.12
✓ Bad AppI had no problems when I called in for my refills when they were ready they would call and leave a message and they would send text , Then I down loaded the app prescriptions were never ready by the time I needed to pick them up it would say in progress every time I would to check again it still said in progress .I would call pharmacy to see if they were ready the person said yes they were ready a couple days ago. One time it did say prescription ready….pay now then I tapped on pay it would not do anything . I couldn’t pay so I would call I would get excuses why I couldn’t pay like I was doing it wrong then I called Customer Care they said to CORPORATE office could not get an answer I thinking about switching to another Pharmacy ..Version: 2.6.2
✓ Don’t get this appNot only would it not let me fully put my order in when I was trying to prepay. This was my whole reason for getting the app as it was advertised skip the lines. Then when I check my bank account the payment had gone through on my end but not on Publix end. I called customer service and they said call the pharmacy. The pharmacy said there is nothing we can do so I call Shriner service back. Guess what they are closed! It feels like the lady on the other end did not want to actually help me but instead wanted to get off work. Terrible app would not recommend it’s been forty minutes since I first paid and nothing has come of it. I am beyond livid and I want my money back and for my prescription to be transferred..Version: 2.6.8
✓ Publix Pharmacy appWhile shopping at Publix is a pleasure. Your pharmacy app remains in the 90s. Someone is not doing their job to develop a first class pharmacy app for Publix. I have used Walmart, Walgreens and they are way ahead of you, which is sad and not saying a lot I. Terms of current technology. I am a senior and I more tech savvy than this app. Please update this app and fast!!! AS A FOLLOWUP! How about changing the on hold music on the phone when you call the pharmacy! It is too loud, the music is not clear sound and not appropriate for Publix. I am a well informed and knowledgeable music person. Publix can do better. Just put your self on hold for the pharmacy and you will agree!.Version: 2.6.4
✓ Old app faster and easierI don’t know why, when something is working perfectly well, it needs improvement. With this new dedicated app, to scan a prescription you have to sign in as a guest and to fill from your account you have to navigate a list of every prescription you ever had (well almost), then check a box, then scroll to the bottom of the list to click the continue button. My biggest gripe about this app is that your earliest selection to have your prescription filled is “after 3pm tomorrow”. This is the most ridiculous thing ever. I was so frustrated with it, I emailed a complaint to Publix. The old app had an ASAP selection. So now I typically have to call it in if I want it same day. PLEASE ADD “ASAP” AS AN OPTION..Version: 1.4.0
✓ Cumbersome but UsefulI never knew there was an app before this standalone version came out, so my standards and expectations are probably different. Also, I'm using an iPad, not a phone. Having said that, I was thrilled when this app came out! Yes, there are still times I will revert to calling in a refill because it's faster to do, and you can leave a voice mail requesting an earlier pickup time. So, one improvement for the app might be a place to leave a comment or request. But the other point I wanted to make is this: I take over 20 prescriptions for a chronic illness. Until you have tried to manage that many prescriptions, all with different doctors, different dosing schedules, etc., you cannot imagine how difficult and time-consuming it is, especially when you already are not well, and don't have the energy to do it. So, for me, I'm not so much interested in scanning a bottle. What I am just thrilled to have from this app is access to the information such as date last filled, refills remaining, etc. It is SO much easier than trying to locate and check each one of my bottles. Perhaps this is a different perspective on the value of this app. Yes, it could be improved, but I'm grateful for what I have!.Version: 1.4.0
✓ Needs workThis isn’t the worst app but it’s not close to being great either. If you change phones it is next to impossible to get it working again. It won’t send the verification text. If you do manage to get it to work, it rarely sends notifications that prescriptions are ready and at least half of the time it doesn’t show that prescriptions are ready to be picked up even though they are. You just have to go to the store to see if they are ready. It does let you send in a request for a refill and when working that’s nice..Version: 2.7.3
✓ What Happened, Publix???I would love nothing more than to come back and change this review to 5 stars, but as of 3-4 weeks ago I’ve not been able to use this app. My husband as well. It won’t open anymore, just spins as if it’s loading. We have a special needs child with several ongoing prescriptions on top of our own, so we’ve relied on this app heavily for the last several years. Publix is the BEST at everything they do, and we LOVE Publix pharmacy, so PLEASE spend the money to get this fixed ASAP…it’s just what Publix does. We have brand new iPhones, we’ve tried both with and without WiFi to use the app, and have tried deleting the app completely and reinstalling. iOS is up to date. Please please please fix this app. I’m happy to give additional feedback or information that would help the developers from a user perspective. It worked great previously!.Version: 2.6.0
✓ Awful, useless appThe Publix pharmacy app is well beneath the quality of the regular store app. You cannot add yourself to the app as a patient to log and pay for prescriptions unless you provide a refill number. However, if it’s a new prescription for which you do not have a refill you have no option to create your profile let alone mark the medication. You cannot even create much of an account because of this glitch. Accordingly, of you get a text alert and receive link to pay for a new prescription you get tossed into this nonsense loop. A courtesy email to alert Publix about this within the app is convoluted and time draining-gets you nowhere. And asking the pharmacy people directly about the app issue when you physically appear at the site gets the same response as other users have described in reviews, namely they don’t know how the app works or discourage its use because of its poor user experience. It’s also pretty aggravating that when you try to link from a text for any pharmacy service you are routed to a sign in page instead of the app opening for you. Doesn’t even have facial or PIN recognition, just email and password. You’d think if they can create a decent usable app for groceries a sister app for pharmacy would be similarly functional. And it makes me wonder about stability/security of personal information in the app, assuming you can enter any into it..Version: 2.7.6
✓ I really want to like this, but the UX is just awful.Here’s an update April 2023, the app is still terrible. I really wish I could like it. The only thing I can really count on it for is a list of my current medications. I am unable to pay for them in the app, and requesting refills through the app is spotty at best. The only thing tech support can do is have you uninstall and reinstall the app (to clear cookies and cache), and go to the Publix website to pay. This app is such a poor representation of the company and the typical fantastic service I receive as customer. I have never had a smooth experience using this app. And even just now, when I tried to reach out to "app support" from the Apple app store, the link brought me to a publix chat bot that didn't know anything about the app. So I'm writing a review. Today, I'm trying to pay in the app for a Rx that is ready to pick up, and quickly went through the app prompts and when I get to the end to pay, it immediately throws an error that says I've been away for more than 15 minutes, so it's timed out. Force close the app and try to repeat the process, and I get the same problem. This is more trouble than it's worth, but I do want to like it and for it to work appropriately....Version: 2.7.2
✓ Doesn’t work half the time!Can’t pay half of the time . Refills are not listed ! Finally was able to pay for syringes today for diabetes and it charged my credit card 4 times!!!! I’m so mad! This is by far the worst app ever and you need to either correct it to work properly or delete the app all together! Ridiculous! Now I have to wait and see if the other three charges fall off from pending on my credit card or dispute the charges ! In the mean time they have my money all tied up and unavailable to me! This isn’t the first time this has happened. So many issues with this poorly executed app! Fix it!!! Makes me want to just chdnge pharmacy to one that actually had working apps!.Version: 2.6.2
✓ And the worst App of the century goes to:What a useless app! I downloaded in hopes to book my Covid appointment since the website doesn’t allow me to move any further than the second Step. Then you click on free vaccine on the App and it sends you back to the web, then you try to book your appointment again because you think this time will work but it doesn’t. Then you call the pharmacy to book your appointment, but you can’t because you have to do it online. Then you go online and it DOESNT WORK. Whoever created the web and the app just not only get fired immediately but also be sent to live in a different planet so they may never have the chance to create such a piece of rubbish ever again!.Version: 2.6.3
✓ Will not login since recent iOS update!I’ve only had this app for a few months but it seemed to work ok for the most part until this recent iOS security update was installed. It just keeps telling me wrong password and when I try to reset my password it just says something is wrong and to contact admin for help. I’m using an iPhone 11 Pro and all app permissions are correct and set. Also when the app did actually work it never notifies me when my prescriptions are available or ready. I made sure my settings for notifications on the app and my iPhone were correct but it has never worked properly. It needs attention. To say the least. Thank you..Version: 2.6.2
✓ FrustratingI have been using the app for a little while now. There certainly good things and convenience. However, one very inconvenient, frustrating thing keeps happening. If I have multiple scripts ready for pick up, I select them all to pre pay. I even carefully double check before confirming purchase that everything is there. It even gives me the total for all scripts. Then when I get to pharmacy to pick up, more times than not, somehow through the app I only end up prepaying for a portion of the total scripts. This is very frustrating and makes me look like an idiot when I try and tell the pharmacy that I did actually select all and confirm payment. I am trying deleting the app and re-adding. I am hoping it is just a glitch. But very frustrating!!.Version: 2.7.7
✓ Can no longer log in to accountThis app worked fine for a while but after the most recent update a month ago, it automatically logged me out of my Publix account and I can no longer log in. It gives an error, “Sorry - Login was incorrect. Please try again.” There is an option to call customer care, but it ended up being a very general Publix support number (not specific at all to the Pharmacy or this app) and no one I spoke to was able to troubleshoot the issue with me. I know this issue is specific to the app because I know for a fact my login info is indeed correct. I even tried resetting my password through the “Forgot password” link in the app and the new password did not work either. However, I can use those same exact credentials to log in to the Publix RX website without any kind of issue - so the problem is not with my login but rather the app itself seems to be broken. It was convenient when it worked, but now that the app is broken I am just having to go to the website to manage my prescriptions instead. Please fix this login issue with the app so I can use it again!!.Version: 2.6.2
✓ Poor app… expect better from PublixInterface is lacking, limited input data and the app is useless for any kind of prescription update. I cannot see pending or ordered medications from physicians. I would have never gotten the app if I thought it was going to be a waste of time. Not worth it. Doesn’t provide any substantive information. I wish I could continue using CVS and not this CRAP! I only changed because I have regular meds and frequent changes and as someone who medically cannot responsibly drive I made the change to Publix, because it’s on my husband’s way home. I will be changing to express scripts as soon as possible. If you can go elsewhere, do so! The app isn’t user friendly, and provides no data on your meds, or medication orders..Version: 2.7.7
✓ Publix pharmacy appI have somehow managed to use this app very slow to accomplish minor things. Every single time I login to look at my families prescriptions I get the error message “call customer care”. I redo the same steps all over again and usually after 2 or more tries I’m able to access our prescriptions. Lately though it is taking longer and longer to get to our prescription profile, last couple days I haven’t been able to access it for extended periods of times. I updated the app and it was of no help. This app is about the same speed as the dial up version of internet in 90s. It’s 2022 this app really could and should function way better than it presently does. I hope it’s speed and functionality is addressed..Version: 2.6.11
✓ Updates and features neededThe current Publix pharmacy app is a good start love that you can pay for prescriptions and share orders in case a family member has to pick up you prescriptions. Here is an idea for a new feature. Please add a save barcode or prescription feature on app. I use multiple inhaler for my asthma and label are put on the box instead of the inhaler. Unfortunately, most users throw out the prescription box once open forget that we will need the barcode for refill order. Can you please add a save prescription or a picture scanner to the app to ease refill requests? Thank you.Version: 2.7.1
✓ Works BUT best for non-moving patientsThe app is simple to use and understand, but best for patients who have not moved or changed Drs the last two years. Since the Rx history is so simple it doesn’t show much info, which is fine if you have not moved or changed Drs recently. If you’ve moved, use the browser instead to verify/edit the Dr and location of the pharmacy. If you changed Drs, you better carefully archive those Rx done by previous Drs, after confirming your current Dr filled them in their name. Otherwise the poor Publix pharmacists will try contacting for approval your previous Drs who made the same Rx previously (and at a different Publix)..Version: 2.7.0
✓ Terrible AppI’m app-savvy but this app keeps telling me I’m signed-up (I know because I signed up) but then the app states doesn’t have any patient records, I need to create a patient record. Then it’s scan the label (hey Publix you have multiple Rx scans maybe make WHICH scan you want clearer) to be told I’ve signed up!! Multiple email then phone verifications for nothing! It loops you without a result. I’ve had this app for over a year and I still cannot use it! Why on earth have an “convenient” app if no one can use it with ease? When your rating is lower than a 4 with your consumers, it’s time for an overhaul of your staff. A 2.5 average rating is NOTHING to be proud of! Oh, and no one at the store is even trained on the app..Version: 2.7.7
✓ Absolute TrashI just tried to log on to refill my prescription. Which is something I have done every month for years now just to discover that my entire account was DELETED. Your app is trash, your pharmacies are understaffed in order to maximize profits and your corporation is disgusting. I would go elsewhere but thanks to corporate America that’s not an option. Please go bankrupt and GO AWAY Upstate: No, I absolutely do NOT have multiple accounts. Why would I give you clown multiple opportunities to contact and annoy me? Furthermore, as proof of my account being completely deleted I had to re-enter all of my information as well as re-scan barcodes and re-enter all of my payment information in order to refill my basic order. Instead of spending your time responding to negative reviews (almost all of your reviews are), PAY YOUR DEVELOPERS more money and actually train your staff, give them a huge raise and fire your loser CEO who likes to spread election conspiracy lies….just saying.Version: 2.7.6
✓ Nice to have an appIt is nice to have an app to see prescriptions and costs conveniently. I use it when I’m at Dr. appointments and need to provide the medicine name(s) & dosage. I like the ability to pay in advance; you still have to wait in line to show ID and get handed the prescription, so it’s not really a time saver if in a hurry. Improvements: I agree that it is extremely slow for an app, especially when trying to use the pay in advance functionality. Also, the status “In Progress” is not helpful at all. Everything seems “In Progress” until it is complete. The message it shows is confusing - something like ‘This prescription is not currently available for refill’. Then how is it in progress?? As others mentioned, this shows for all true statuses- insurance delay, pharmacy doesn’t have medicine in stock, it really is in the process of being filled, it’s too early to fill, etc... This is the least helpful part of the app as you have to call the store to find out the true status. Overall, it is better to have the app than not and the developers have a lot of improvements and new functionality they can incorporate- I am looking forward them..Version: 2.4.7
✓ UselessIn spite of the poor reviews, I decided to go ahead and see if the app would work properly with the recent app update (1week ago). Sadly, it didn’t work. I wasn’t able to successfully add myself as a patient because it wouldn’t recognize my prescription number, which by the way I just picked up earlier today. I tried online and through the app. So as far as I’m concerned, this app is a total waste. My other pharmacy app used (CVS mail order) works fantastic. Maybe the developers could try seeing what they did right and incorporate the needed changes to this app. So very disappointed, especially since I shop at Publix and get all my medication there when the mail-in pharmacy isn’t the best value or for immediate needs..Version: 1.4.0
✓ Slow performanceApp is very slow every time I open, no matter if I’m on a WiFi network or my phone data. It’s slow to initially load and then slow again when I try to view the prescriptions tab. This has been the case for months. There is no option to add a note to a prescription request nor is there an option to contact the pharmacist via the app (other than by phone call). Both of these features would be appreciated. It seems the pharmacy isn’t able to send messages via the app either. Example: I had an rx that the doctor just sent that said “in progress” for almost a week. I finally called the pharmacy and was told that insurance didn’t cover it and they “probably” had been waiting for the doctor to respond. Meanwhile, I’m assuming they are working on filling the prescription and it would be ready soon. If the pharmacy had the ability to send a notification or comment on the refill request I would have known the status and saved a phone call having to bother the very busy pharmacy..Version: 2.2.3
✓ Horrible new updateEver since this app got the latest update, it no longer works. It's difficult to login to prove it's you, and then the bad problems occur... Nothing, and far as the meds, change in meds, or any kind of change it upgrade will not show on the patient medication screen. I recently changed to a couple different doctors and I'm now on 4 different meds each day. It was refreshing to be able to open the Publix Pharmacy App, just to see it's only showing past meds from two months ago. So now I have to bug the pharmacist and my doctors about when it was sent/received. Stuff like this throws my very high anxiety into overload... Especially when having to deal with the EXTREMELY rude main pharmacist at the Publix I've been using for several years now. So to recap: can't see any current meds, can't tap the button to request a refill. I even tried calling the number shown in the pharmacy app, but that's just an extensive automated deal that doesn't give the option for "trouble with app). PLEASE FIX THIS... Will gladly change rating from 1* to 5* once it's back to working the way it did before. ) Oh P.S. I already tried deleting the app and reinstalling it... Still same issues. Even powered my phone off... Do it has to be on the App end..Version: 2.7.7
✓ For the new interfaceI loved the old interface, so far the new one has caused great confusion and delays in having my prescriptions refilled. In the old interface, when I click on a medication to refill, it would give option to click on other scripts to fill, BUT, it would also show the date of the last time you filled each script. Now you have to click on each individual prescription to see the last fill date. This was how I was able to keep track of what prescriptions needed refilling. I have three individuals in my family that multiple prescriptions and it is hard to keep track of everything. I depended on the app for help and now all I feel is frustration every time I try to use it. Please add this feature back into the app. It also showed refills on the scripts and that was helpful as well..Version: 2.0.4
✓ Needs a Complete OverhaulPublix should really compare the experience of their app to that of Walgreens and CVS. I think it should be readily apparent how slow and poor the experience is in comparison. This app needs a complete overhaul. I think part of it is the coding of the app itself as well as the database it queries on the backend. The overall performance is VERY slow and it feels very sluggish. I find that I’m booted out of my session after the app gets upgraded and I don’t even realize it until the next time I go to use it so I cannot rely on push notifications. I just tried using it to see what I have waiting for pickup. The app wouldn’t even load completely. I had to uninstall and reinstall it. I don’t have the time to call in for support each time I have a problem. Y’all need better QA before shipping a new release..Version: 2.6.10
✓ Won’t remember loginHave tried to register my preferred method of payment four times, but receive an error message to try again or cancel. Have also set up the log in information with biometrics a minimum of six times, clicking “remember me” each time. Each time I log out, and try to open my account with my fingerprint, I end up having to re-enter my email and password, and register my fingerprint again. It is very unsafe to leave the app without logging out, but what a pain to have to enter my email and password every time. Please, developers, fix this bug and make it remember my sign in info and fingerprint and preferred method of payment. Otherwise, I have no use for this app. It appears to work well otherwise but I will not waste time on filling in forms that don’t store on app..Version: 2.2.1
✓ Where is the delivery option?I used the app to order my prescription and got a message saying it was ready AND that there was now a delivery option available with 5 miles with prepayment. I clicked the link provided and selected prepay. I did not see any option to select delivery instead of pickup. I tried this a couple of times to make sure I wasn’t missing anything. All the information on the prepay screed indicated “Pickup”. I finally called the Publix helpline and discovered that you have to go all the way through and complete the prepayment before you are offered the option for delivery. Huh? C’mon UI/UA team, please add this information to the prepayment screen and help your users out. It’s a great service - don’t hide it!.Version: 2.5.30
✓ Does the basics3 stars as the app’s features provide the minimum value, see your scripts, request a refill, see the status and prepay. What features need to be considered: my status has been ‘in progress’ for 3 business days. 1. I’d like to see more pre-pickup details in the app. Did it need to be ordered, what’s the estimated pickup date, is it on back order? Does a certain date have to be reached first? 2. How can I request a status update in the app vs having to call. 3. Some refills require a certain number of days to pass before refilling, I’d like to see that date displayed so I know 100%..Version: 2.6.10
✓ Publix is better than thisThis app is not only frustrating, it’s annoying. What’s more bothersome is that I’m seeing the same exact issues from 2-3 years ago happening to me NOW! That’s ridiculous, developers! Not only did my partner and I share the regular app for adding items to our grocery list, during one of your updates, you connected the two apps and now, we can’t do that - and your pharmacy app doesn’t work 3/4 of the time. It doesn’t give notifications when things are ready OR I get over notified by getting a call, email and text. Most often, I get nothing so I have no clue things have been filled, until I go to manually fill them since I didn’t get notified. (I’ve set it up and confirmed that I’m on the list for being notified via text.) As everyone else has noted, the “in progress” notation should state what the problem is. Is it on back order, contacting provider, etc. This app is slower than moving on the Oregon Trail and just as dangerous. You’re liable to catch “death” waiting for it to work appropriately or be able to log in. In the day of electronic everything - you’ve failed. You should take a look at the Kroger app. A friend showed me how hers works and it’s so much more effective and efficient..Version: 2.6.0
✓ HorribleThis app has been nothing but useless to me. I transferred my prescriptions from WG, created an account. None of my prescriptions show and I’m told they won’t until I have them filled at Publix. I have no idea what medications, how many refills or when they are due. I went to the pharmacy and to my surprise there was 2 prescriptions waiting for me! I had not requested refills but they were filled anyway without my knowledge. My doctor called in a refill and I had no way to tell if it was received. I try to enter my communication preferences and it takes me to add a patient….I verified my cell number and email with the pharmacy but the app tells me to update my information…I can’t add a patient unless I enter a Publix number. Very frustrating. Hate to say but Walgreens app is 1000% better..Version: 2.7.1
✓ Literally the worstI have a ton of prescriptions that I’ve been getting at Publix for a few years. For the last few weeks, the app is telling me I have no prescriptions on file and my statement says I’ve never gotten a prescription there. I can’t just click refill. I have to call every single time I need a refill and I can’t even see if it’s pending or when it’s ready so there have been times I’ve driven all the way there and they tell me they still need an extra half hour or that they made a mistake and it won’t be ready until the next day. I depended on this because I have so many prescriptions and it’s hard to keep track of all the bottles and refill dates. I updated the app. I deleted and reinstalled it. Nothing..Version: 2.6.7
✓ Prescription quantityIs there a way to see the prescription quantity before is has been purchased. I had a script in progress and don’t know if the price is fair based on the quantity and dosage. I want to look it up in GoodRX and don’t know what to input. Am I missing something? I’d like to see the script information as sent by the doctor. Your response is not exactly accurate. You can see the quantity after you pay for it. I was not suggesting integrating GoodRx into the app. I would just like to have the script information (quantity and dosage) to be able to look it up in GoodRx for price comparison..Version: 2.7.1
✓ Lacking in infoI like that there is an app. I like that you can prepay. What I don’t like is that there are only two “stages” of where you prescription is. It’s either ready for pick up or “in progress”. My location used to call and tell you things with your prescription but they just don’t anymore. Once it was waiting for a PA that wasn’t necessary. Once my med needed to be ordered but would take weeks. The only way I know anything is if I call. It would be nice if the app could give more info like other bigger brands so where it says exactly what is in process..Version: 2.7.1
✓ Unbelievably long loading times.After you log into the app, 1-2 minute loading time. Want to view your prescriptions? 1-2 minute loading time. Need to refill a prescription? 1-2 minute loading time to get to the confirmation screen. Hit confirm. 1-2 minute loading time. Then it takes you out of the prescription screen, so it’s another 1-2 minute loading time if you need to look at your prescriptions that you already waited 1-2 minutes to see. Honestly, it’s probably faster to get dressed, get in your car, drive to Publix, wait in line at the pharmacy, and speak to a pharmacy employee to refill your prescriptions. Also, since I see many developer responses asking for a phone call: No. I will not waste my time calling you to help you fix your app that you were and are paid to make correctly in the first place. I remember using the Internet in the early 90s with a 14.4 modem, and web pages loaded faster than this app. You must have to really screw up to make an app this slow..Version: 2.4.1
🙂 Publix Pharmacy Positive Reviews
Publix Pharmacy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Publix Pharmacy.
⛔ Publix Pharmacy Problems
