Chewy - Where Pet Lovers Shop Negative Reviews

Chewy - Where Pet Lovers Shop App Complaints & User Negative Comments 2024

Chewy - Where Pet Lovers Shop app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using Chewy - Where Pet Lovers Shop? Can you share your negative thoughts about chewy - where pet lovers shop?

Chewy - Where Pet Lovers Shop for Negative User Reviews

✓ Missing the previous versionI love Chewy, but these latest changes to the app are horrible. No barcode scanner for the search, so it’s a lot more difficult to price match stuff, and the brand links on products are disconnected, so if I’m looking at a product, and click the brand name, it doesn’t do anything, whereas it used to take you to the entire product list of stuff made by that brand, which was great when comparing dog foods for me, and the pet profile pictures are all off center now, so I open the app and see a zoomed in picture of my dog’s neck instead of his face, and I can’t adjust it at all. And all the product info is now in Tabs instead of all on one page, and all in all the whole app is just more difficult to use. Very disappointed. It makes me not want to use the app as much, and I know I won’t be buying as much stuff because I can’t find it as easily. And the recommendations under my pet profiles Never changes, never have I or never will I buy fancy feast for my cat and yet that’s always the first item they always list on recommendations, which just makes it annoying, because they clearly don’t make suggestions based on my purchase history..F.rustrating.infuriatingVersion: 3.0.1

✓ OPEN DELIVERIES IMMEDIATELY***UPDATE: I have notified Chewy by email as suggested by the review response. But at what point does Chewy stop replying to requests to add to an order when products are missing. As I said, this has happened the last several times I’ve placed an order. Something needs to change in the fulfillment department. Hopefully they will send the missing item, but how many times does a customer have to go through this?? I’ve been using the Chewy app for quite a while. But lately it’s been a “no-go” for me. Several times I place an order, I haven’t received the total for what I purchased. If I order 2 of the same products, I only receive 1. And this has now happened multiple times. My bad decision not to open the package immediately when it was delivered. They have dropped the ball a lot lately in packaging/shipping the correct number of items ordered. It’s just easier to go to Walmart to pick up the correct number of non-perishable pet items than have to deal with calling customer service every time they mess up an order. The fulfillment department needs some improvement..BrenbailVersion: 23.29.4

✓ Misleading.... If it's only available in USA why are they letting you download it in the Canadian App Store..RithrenxVersion: 1.9

✓ Almost Perfect: until it got worseChewy has a large variety of Items and I guarantee with their filtering system you’ll be able to find what you need for a fair price. Although the app as I found has had a bug which was logging me out with no apparent cause making me lose all the items previously in my cart. This was extremely upsetting bringing me to the brink of never using the chewy app again but I decided that the pros out weighed the cons and to continue using the app. I wouldn't have wrote a review if it hadn’t been for when I forgot my password and decided to reset it, I did not receive an email from chewy at all. I think you can agree this is a problem and if it’s fixed, Yes I can go on using this wonderful app for pet supplies. Just not the bugs. Edit: more bugs I have just gotten a message when I opened my cart that they could no longer supply the dog booties.. okay understandable, then a message that they only had enough inventory to supply 0 of the rest of my cart? What? The app removed everything from my cart for no reason because it had no problem adding them back to my cart manually. This is a huge problem. I find it horrible that twice I had to add all my items back to my cart because the app has so many bugs. It could be so amazing if it had not done this..Mops are te bestusedVersion: 3.19.0

✓ Terrible Shipping.I’ve been buying from chewy for over a year, I’ve been using their auto ship option. I haven’t changed my order since I started doing business with them, but they still have issues sourcing what I want. I have two issues with them that are deal breakers. The first one is the fact that if I have an auto ship setup and they still claim they are out of stock on something in my auto ship. I haven’t changed my auto ship so I don’t understand how they can’t order enough for my order as they know what I want in advance. The second issue is the fact that they are shipping items from any of their warehouses to fulfill my order. I don’t want my cat food being shipped from their Florida warehouse when I live in California. My orders the last five months have shown up late and the most recent order is still delayed for delivery. The items were shipped on the 14th of January and are expected delivery for the 26th of January. This causes me to go to the store and purchase for food for my cats. I switched over to chewy for convenience. If they can’t get their inventory and shipping in order and cause me to go to the store anyway. I will just cancel them out altogether and just buy from the store..KeithGAlexanderVersion: 22.1.0

✓ DisappointedI should have read other reviews before downloading was so happy to make an order but like the others during checkout found out I could not due to not having an American address lol hope there is a way to change it I have contacted company.Lil-pink-kittenVersion: 2.2

✓ Not available in CanadaWas kinda excited to finally find a pet supply app, where I can buy dog stuff. Only to go to checkout and find out it only delivers in the U.S... don’t know why it’s even in the Canadian App Store if I can’t even use it, pretty disappointing.👎🏻.CBG20Version: 2.1

✓ Boo urns!! Make it Canadian friendly!Pretty misleading and doesn’t specify that it’s strictly for America only.NgwafusinatVersion: 3.22.0

✓ Only in usWas super excited to use this to get stuff for my rats and had a full cart but it doesn't ship to canada. lame. would use it all the time if it did.ThesilenceofthelambsVersion: 3.19.0

✓ Unorganized and inefficientI cancelled my order today over the phone. This was my first (AND LAST) time ordering from Chewy. All I wanted was to order a bag of Hills Science cat food. It was a prescription. I gave Chewy my vet info. Chewy sent email stating they were waiting for my vet’s approval. My vet said they never received a fax from Chewy. I called Chewy, talked to Nadia. She called my vet & got the approval, and said my order was ok to ship. WRONG! The next day I receive another email from Chewy stating they were waiting for my vet’s approval. I called Chewy again, spoke to Nadia again. She said this happens with first-time orders (???) but she would put the order through AGAIN and everything would be fine. WRONG AGAIN!! Today I get the 4th email from Chewy stating that they were waiting to hear back from my vet. I called Chewy YET AGAIN, spoke to a different lady, she said she’d call my vet to get approval. I asked why this was necessary, she didn’t have an answer but apologized and offered me a measly 10% off on a future order. I’m now told that the order won’t ship until Monday! Ridiculous. I cancelled my order. I’ve never been so disappointed and frustrated over trying to order a simple bag of cat food. Chewy needs to have a more efficient ordering process. I’ve already told several friends and family members to avoid ordering from Chewy..Luna tyggVersion: 2.9

✓ Glitches in appEdit: Developers tell every reviewer who points out the app is buggy to delete and reinstall. I did this & not only am I experiencing the exact same issues, but it wouldn’t recognize my password to login & I had to reset it to retest the issues. If enough people are complaining about the same things, perhaps the app updates should be tested before release. My dogs and I love the convenience of Chewy but this app could use a little work. I can set up an autoship with my saved payment info via the app just fine, but if I want to order something on the fly, the app tells me to confirm my credit card number because I’m shipping my order to a new address. I am not, in fact, shipping to a new address. I’m shipping to the address on my account, where I have received dozens of orders, via the card on file that has been used to pay for every single one of those orders. So unless I happen to have my wallet nearby, I can’t place an order via the app without setting it up for autoship and then cancelling the autoship after the fact. What a PITA. Also, the app has taken to randomly asking me to sign into my account in the middle of a session. If I close the app and reopen, I’m logged in again. What a PITA. First world problems for sure, but get it together, developers..Anonanonaonymous9896877Version: 22.22.1

✓ Not in CanadaDoesn’t ship to Canada. Super upsetting..IiCyberAlezVersion: 3.8

✓ Drop From Canada App StoreWhy would they put this app in the Canadian App Store if they don’t ship to Canada. Remove it as it’s useless to us and is just a huge waste of time..The-scottVersion: 3.9

✓ It’s good except how they handle paymentI really like chewy on everything except their unorganized financial situation leads to customers getting screwed. if you order more than one item they’ll charge your card the full cost AND put a hold on your account for each individual item’s cost too! So if you spend $63 they put a hold on your account for $126! They say the reason is because they’re shipping from multiple wear houses, and?? It shouldn’t be the customer’s problem that they’re unorganized!! Usually* the hold comes off once you get the items but you have to watch it because I’ve been double charged more than once by chewy. Regardless of if the hold comes off or not the customers should be the ones bearing the brunt chewy’s crappy financial choices. They’re unorganized and put holds on the client’s accounts instead of sorting it out internally! It doesn’t matter how much money you have in your account, you shouldn’t have to constantly watch your account to make sure they remove the hold on your account they shouldn’t have been allowed to do anyway. Once chewy figures out their internal issues and stops forcing the customers to be burdened with their money problems, I’ll start using them again..Stefy92Version: 2.12.2

✓ Not for canadaDon’t make the app available to download for canadian if it doesn’t work here...LauuRobVersion: 3.13.1

✓ Why is it in the Canadian App Store?It doesn’t make sense that it’s downloadable here in Canada and it’s strictly for Americans. I think it’s a phenomenal app...buy pet food/supplies via the app and don’t have to go anywhere but oh it’s for Americans. It makes no sense whatsoever.IcyLeviathanVersion: 2.11

✓ DisappointedOnly in the US! Why on earth are we able to download set up only to find in US only! Boo! They must get paid per click! Change the ad so it’s not so misleading. Disappointed ☹️.TammybrennanVersion: 3.11.0

✓ NOT HAPPYOrdered ceramic cat bowls along with a 35lb bucket of litter and they thought it would be a good idea to package them in the SAME BOX. So lo and behold, the bowls arrive broken. I called and they said they would send a replacement. Never received. Called again and was told that the last person hit the wrong button and that’s why my stuff didn’t come. But now they’re hitting the right one and everything is swell, right? Well of course not! As I have a sick kitten here who doesn’t have bowls because the workers at chewy are apparently getting a chewy on the clock as these people can’t seem to tell their you know what from a hole in the wall. So now I call back for a THIRD TIME, wasting my entire time, to be told that it will be another two days for a grand total of 15 days… waiting on a set of bowls. I then requested a refund because by now I could have just gone to tj maxx or something, only to be told NO. Because the bowls are on the way. So… I asked confirmed with customer that I NOW HAVE TO WAIT UNTIL WHENEVER THE BOWLS DECIDE TO ARRIVE TO AND THEN RETURN THEM TO EVENTUALLY GET A REFUND????? And was told yes. Tsk tsk…. The state of affairs in customer service is scum right now. Across the board. I always thought chewy was decent but alas….Bheart79Version: 4.6.1

✓ CanadaIm in canada but chewy only ships in america can you change that.MilormyVersion: 3.33.2

✓ Sad to say goodbyeTLDR Change in mail carrier has now made it impossible to get the things I’ve ordered. I have been a major chewy supporter for a long time now but this last shipment of food changed it all. They used to ship to my area via FedEx and it would arrive within a few days. Apparently there was an update and now they ship to my area with OnTrac. I’ve never gotten anything from OnTrac in less than two weeks and this is no different. I have been waiting for my order for weeks now and have received 5 different delivery dates. It was picked up from my area and shipped to a different state for whatever insane reason! I have already had to go and purchase the cat food locally since I ran out waiting so long, still having no idea if it when my package will arrive. The Chewy customer service was great and gave me a refund for one of the two cases I purchased but stated that OnTrac will be the shipper going forward. They offered to put me on the FedEx preferred list which is great but it’s not a guarantee. Sadly with this shipping update I will have to find another place to purchase my pet supplies because waiting weeks for it to arrive with no idea when or if it will show up is just not going to work. If you don’t have issues with OnTrac then Chewy is the way to go but sadly for this long time customer, I will have to part ways. Good things never last I suppose..Otakugirl1990Version: 3.17.4

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