4.7
4.78967 star

Total 68 Negative Reviews

Hatch Sleep App Complaints & User Negative Comments 2023

Hatch Sleep app received 68 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hatch Sleep? Can you share your negative thoughts about hatch sleep?

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Hatch Sleep for Negative User Reviews

This WAS a great app - what happened?We have 3 iPhones in our household and none of them automatically connect to the two hatches we have now. We have to keep resetting the app by touching the ring on top of each nest to re-connect the hatches. What gives?! It was great and now it doesn’t work when we need it to..Version: 3.20.0

A bad app for a great productWe’ve used the Rest for both of our daughters for the past 2,5 years and we love it. But a constant pain as parents with young kiddos is how bad this app is. Every time you open the app it relaunches, even if it was open seconds ago. To make things worse, when you are in the device and your favorites thinking you are about to change the sound, the interface is lying to you. The app is actually still refreshing/loading in the background. There is no indication of this and you have to go back and relaunch the favorites. Only then you can actually change the sound. So many bugs. Also, the whole point of the dark interface is to maintain darkness in the room if you need to change the sound settings when the baby is trying to sleep, so it boggles my mind why the sounds, color and favorite menu is a bright color. There was a recent update and the main difference it there is a loading animation on launch. Okay cute… but that’s not enough. Hire someone to do an extensive audit and test the app. Your product is awesome and could be so so much better with a great app experience..Version: 3.29.0

Many Features Cannot Be Used without SubscriptionI’m writing this for two reasons. One is so anyone looking to buy one of their products knows what they’re getting into. Second reason is so the company can see this and know this is a shady business practice. I was gifted the Hatch Restore Personalized Sleep Solution for the holidays and it looks like a great product. After setting up the product up, I discovered I cannot use the wind down feature unless I pay $50 a year for the product. That’s 1/3 of the routine features I cannot use right off the bat. That might seem not like a lot, but there was no information about this on the product box and I wasn’t aware until setting the product up and it is unfair to force people to buy a product then surprise force them into paying to use it. I also cannot play sounds outside the two free routines. There’s an option to turn the light on outside the three routines, and the same goes for sounds, but when you try to use the sounds, all of them show the “subscribe to use” messaging. This is a shady practice to force people to pay an extra $50 a year on top of paying $130 for the product itself. If you’re going to spend your money on a product like this, take your money elsewhere..Version: 3.5.0

Old version of device gives more optionsWhen my alarm is going off I tap the alarm to activate snooze, but the timer said 00:00 and the snooze alarm NEVER goes off. Honestly I'm also still disappointed with the morning sound library... I spoke to 2 friends who have the same alarm and theirs is WAY BETTER for the sounds library content. Not impressed that new Hatchs get LESS options than older ones. Mine has less then 10 beeping options AND I paid for premium, they have the free version and get WAY more. I've had mine for less than a month, they've had theirs for over a year..Version: 3.3.5

Can be glitchyOverall we like the idea of this device, we've had it for 3 years. It tends to wake kids up when It switches from "bedtime" to "ok to wake". The main sound we liked (tv static) -after a year or so of regular use - started glitching on and off randomly during the night waking the kids. So we had to switch to another sound (the waves), which we didn't prefer. That TV static sound has never worked again, even after firmware updates. One sound we wish it had, but doesn't, is a fan sound. The steady sounds seem to Leo the kids asleep and drown out noise better, but this device is heavier on tunes instead of effective sound blocking white noise. The light is a godsend though, honestly, and is why I give this two stars. Were it not for the light - which is great technology, and kept our 4 year old from coming to our room every night at 3 a.m. - I would rate this lower. We had a Dohm for 6 years that never had an issue and worked great, but the downside was it had no light technology..Version: 2.4.14

Old app was betterI’ve gotten nothing but disconnection ever since this app update sucks how they forces u to update. Simpler the better and honestly this new update has causes me too much problems.Version: 3.9.0

App does not work properlyAll favorites were deleted after 1 month. App has like a glitch. When changing ligth or volume it goes back. App disconnect every time.Version: 3.22.0

Causing more hassleIn some regards I love the Hatch- I love that it has helped my toddler gain independence by providing a visual cue to transition times alone in his room. I love the idea of this product so much but the app to run it has made it more hassle than it may be worth. We purchased this after years of waiting but Ultimately I wish we’d gone another route. The time it takes to access the app and gain control of the device is so frustrating. I have to stand in a certain spot if I’m downstairs so the signal will connect and the load time is insane. We have recently been having a lot of early morning wake ups with our toddlers and unfortunately the Hatch hasn’t always helped. On many occasions where he is finally ‘sleeping in’ past his new normal wake up time I will go in to update the schedule in the clock which is irrelevant- it turns off at the old scheduled time. Once again my child has gotten woken up by the very thing that is supposed to be helping him get the rest he needs. It’s so frustrating to be putting so much hard work into helping his sleep get back on track to just have the flaws in this app undo it all by ignoring the changes I’ve made and shutting off the lights and sounds anyways..Version: 2.2.18

Don’t waste your money on the restoreI have 2 rests for my kids, and was so excited to try the restore for myself. It’s advertised as having a programmable routine to help you fall asleep with a reading time, a wind down, bedtime, and sunrise wake up features. What they neglect to tell you before purchase is that to have access to the wInd down programs you need to pay an extra 5 dollars per month! This alarm clock was already over priced and then they limit one of four features unless you pay for a “premium” membership. I feel taken advantage of because the hatch website never mentions that you won’t have access to the full library of the wind down programs without paying more for a premium membership. It’s very deceitful in my opinion. I’d like to update my review based on the developers feedback. Yes we do have access to more than one. I don’t think I implied that we only had one but the response I received was word for word exactly the same response to another review with the same issue so I’m pretty sure they aren’t bothering to give individual responses. We have access to a whopping 2. Perhaps you should be a little more transparent in your marketing, and not spring an extra monthly fee on people without disclosing it before purchase. Would I keep this product if I had known before hand there would be a monthly fee? Maybe. But I don’t appreciate being tricked so it’s going back..Version: 2.2.8

Love my alarm, some serious drawbacksI love my hatch alarm clock. I do best with a sunrise alarm, and this has a ton of wonderful light settings that I can pick from depending on my mood. I like the wind down bedtime features and white noise. There are some extremely pleasant sound options and it is all very easy to adjust and personalize. However I do not like how little options of white noise or meditation options there are to chose from if you don’t pay the $50 a year membership. A yearly membership at that price is unattainable and not entirely worth it for the cost of the alarm clock on top of that. I plan on using my alarm for the next 5-10+ years, giving that it still works. That turns my 130$ alarm clock into a 700$ alarm clock if I subscribe for the entire time I own it. That’s just too much. I would gladly pay $50 for a lifetime subscription but those seem to be few and far between in the age of subscriptions. My last complaint is that I wish that the light and the alarm noise would both gradually turn on at the same time. I love another app that I’ve used that has gentle wake ups that slowly increases the volume for your set amount of time. I usually wake up to my light before the alarm and I get confused that maybe my light is malfunctioning and it’s not time to wake up. If I had gentle sounds playing at the same time, I would understand in my groggy state that it is actually time to start waking up..Version: 3.1.22

No longer plays any sound after yesterday’s upgradePlease fix your app! It was working great until the app upgrade. Hatch no longer plays any sound after yesterday’s upgrade.Version: 3.10.0

Latest update fail to connectAfter the latest update none of our Hatch Rests will stay connected..Version: 3.20.0

Loved it… but the last update caused problemsSince the latest update a few days ago, I have to reconnect my Hatch to the app every time I use it! It is a pain. Hopefully this can be fixed, because otherwise it’s 5 stars from me!.Version: 3.20.0

Has basic functionality but QoL features missingGreat app for managing your hatch device, but it sends random notifications that I can’t clear. Additionally you can’t remove access to a hatch if someone gave you access. The person that granted you access must be the one to remove it..Version: 3.23.0

Horrible AppNever connects, extremely frustrating. Don’t waste your money..Version: 3.24.0

Good but could be greatWhen I finally got my babies out of my room, I was so happy expect the one thing I missed was the white noise machine. I’m a pretty utilitarian person so I’m not a big fan of one trick ponies, but the hatch restore really spoke to me as the adult version of what I had been using for my kids. However, it’s missing a few functions that seem pretty intuitive for what it’s supposed to offer. One thing, I love that you can set the clock display to turn off when you want it to, I.e., in the middle of the night. But, it would also be great if you could set periods of time to different brightness levels. I have it set to very low light bc I don’t want it to be glaring at night when I’m trying to use soothing low light to help get to sleep. But then it’s impossible to see during the day when it’s bright out. Should be able to set it to a bright setting during peek sun hrs and lower light setting during evening hrs before sleep or for early am so you can always see the clock but it doesn’t take you out of sleepiness. Also, I really wish it had a third setting to be able to just turn it off and on like a lamp. It’s goofy to have something that big on your night stand that you use for a reading light but not be able to just turn it off and on like a lamp. Otherwise, I like it. But could totally love it..Version: 3.1.33

Unable to use app with hotel wifiUnable to do anything with my new Hatch Restore. Had to return it. Can’t connect eith hotel wifi (even though my Roku has an option for connecting with hotel/dorm wifi). Upgraded my cell plan so that I could create wifi hotspot. That didn’t work either. Unable to sign into hotspot via Hatch app. Phone doesn’t recognize Restore as an available Bluetooth device. Terrible design. Should be able to use Restore without having to go through app. Update: Reply from developer was canned response directly from the company’s website. It wasn’t helpful now either. The point of my review was to say that users should be able to use Hatch app with shared hotel network. Not being able to is sn unnecessary roadblock to using the Restore device while traveling, which is the very situation in which I need help with my sleeping environment. I can log into and use my Roku on a shared hotel/dorm network. In fact, the Roku app specifically asks if that is the situation and provides steps for using the shsred hotel network..Version: 3.1.27

Last update was terribleNever done a review before, love the product app did work well and new update is brutal. 12 clicks to get to the settings for the app. I counted. New update is brutal..Version: 3.20.0

New update is brutalThey need to fix this ASAP! Since the last update my hatch has to be re-set up every single time I open it, it’s ridiculous..Version: 3.20.0

Big bad changesI have told so many people about this life changing device. I have been using the restore and it has sleep trained me out of insomnia. BUT. This new app refresh removes every single feature that helped me get there. I had previously set it up so I had an hour of reading light, then a half hour of soothing ocean waves to rock me to sleep, then white noise until my alarm and if I somehow woke midway through the night I could tap for a relaxation meditation to get back to sleep. Before bed I could quickly toggle which of my 3 different alarm times I needed. Now, none of that is possible. I have to settle for just the sleep and wake portions of a routine? And if I have two alarms set for weekdays, they’re either both on or both off unless I delete and reprogram them?? This is just a white noise machine with an alarm clock, you can get something comparable for way less- unless I sign up for their subscription plan, which still doesn’t bring back all the functionality. HUGELY DISAPPOINTING. Why would you mess with peoples sleep routines? Isn’t your entire objective to maintain one??.Version: 3.3.10

Bugs after a updateSo I love my hatch and loved the app until a recent update. Since the update I change the brightness of the light and it will say that it’s off but it will still be on, and it won’t show that unless you shut down the app and open it back up. So when you’re trying to put down your baby independently but you don’t the light is still on it’s frustrating. Also sometimes the favourites don’t work and I also have to shut down the app again. Please fix bugs! I want to not be mad at this app..Version: 3.13.0

Hatch Restore - doesn’t free me from my phoneThis review is for the Hatch Restore sunrise alarm + app. I’ve had it for about 5 months. Pros: great sunrise alarm, easy to use, attractive on the nightstand, able to dim or turn off the time display at night. Decent selection of audio in the app. Cons: I really wanted an alarm clock that allows me to stop using my phone in the bedroom. This is not the solution, since you have to use the app to set your alarm and adjust what wind down audio you want. I suppose if I woke up at the same time every day (or even at a consistent time on specific days since it does allow you to program a different wake up time for each day) it would be less of an issue. As others have mentioned, I’m also not keen to start paying for their full audio library after the 6 month free trial. I wish I could integrate audio from my Insight Timer app which has higher quality mindfulness meditations from renowned teachers. I’m considering buying the Loftie because you can program it manually, or just a regular, old-fashioned manual alarm clock. If the app content were free or I could integrate other audio into my routine I might reconsider..Version: 2.4.22

Great conceptGreat concept but sometimes the app doesn’t connect. Almost every night I try it says, try again so I have to try multiple times then it finally works..Version: 3.1.33

Not idealHonestly, it gets the job done. Interface is dated and it’s super slow.. I don’t understand how they make you pay for extra sounds and features, it should be free as the clock itself was already over 200$. Make it make sense guys!.Version: 3.2.0

Login account????Dear Hatch. Why do I need to create an account just to control my hatch product from my phone. Seems pointless and unnecessary along the hundreds of other accounts..Version: 2.1.39

Suggestions for restore appFor the hatch restore, I would love the options to have different night routines. Right now I am having to add 5-6 meditations I like and manually turn them all off and the one I want one before I can start the routine for the night. I would love to set up different night routines with different meditations. I think it would be even better to have the option to set a routine to a specific day (kind of like the alarms in the morning). I would like to have a longer reading light time during the weekend for example. So I could have a weeknight and weekend routine set and wouldn’t have to open the app, only use the alarm to turn on the routines at night and the corresponding one would start. For the wake up alarms.. I would really appreciate being able to save them with a custom alarm names. I’ve also noticed that a lot of times you can’t even see which days the alarm is assigned to when on the home page turning on your alarm. You have to go into settings to edit the alarm to see if it’s for the right day. I think custom name, description of sound, and days the alarm is assigned would be great to have on the home page!.Version: 3.1.33

Good product but misleadingThe primary reason I bought this clock was for the sunset feature that was advertised. After purchasing and setting it up in the app, only then was it apparent that I needed to pay for a $50/year subscription to set up the “unwind” routine with the sunset feature. I’m currently using the free trial of the subscription and not sure what I’m going to do when it runs out. I find it shady and misleading that you have to pay MORE money on a yearly basis to access one of the most advertised features. I shouldn’t be made to feel like I’m having a second-rate experience because I don’t want to pay for a subscription. After buying an alarm clock this expensive, I should feel like I’m having a VIP experience. Anyone who bought the clock should have access to 100% of the features, period. It feels like their value is placed on getting the maximum profit out of the customer rather than ensuring the customer has the best experience possible. As long as they keep this subscription model, I wouldn’t recommend this to anyone I know..Version: 3.18.1

Love this sound machine but I found something really suspicious…In my iPhone settings go to the search bar and type in “sleep”. I then found under Hatch a bunch of weird third party modes that have access to my phone. Why is this? There are 99 of them and have weird names such as, Travis, fiat, xxhash, promises, googlemock, googletest, boring-with-bazal etc. If I could add a screenshot I would. I am now going to disable all access to these 99 modes because they seem unnecessary and I would like to use the app still. If it makes the app not work then I will delete it either way and just use the buttons on the device..Version: 3.3.20

New App is awfulNew app doesn't work nearly as well. Takes forever to make changes to the sound volume and lights. Automatically charged me for subscription when I had no idea I was even on a trial after I upgraded as I got a 2nd hatch for my 2nd child..Version: 3.26.1

When we first had our baby this was an okay deviceI would’ve purchased something different but my gf got the Hatch Rest. It’s just lacks innovation. It can’t keep up with technology, you can’t upgrade it to do anything else other than what it was preset for. Fine I get it. But as my baby grows and he is now about to be 1 year old, the rest app is just the same as it ever has been. Boring. I just don’t understand, all it takes is a simple software update of some sort to allow it do so much more, it’s capable of doing plenty but the app remains the same. Same old music same old sounds, same old color changing lights that cannot play other music like classical music, Mozart Beethoven Bach and Vivaldi. So pretty much have to get out the iPad out to play these kind of songs cuz it is what puts the baby to sleep, not the white noise or the birds chirping or any sound on the Hatch Rest. I’m so tired of the same stuff you put out and I’m like why can’t you guys add something to it. A small update, add another lullaby. Do something because your proving to all of us customers, that this device doesn’t grow with the babies it was meant to be for. It’s just the same old Hatch Rest device that I hate to say our baby monitor can outperform any day any time.Version: 2.0.10

Terrible appTerrible app..Version: 3.10.0

New updateHatch app can’t find either of my hatches after this latest update. I have to run the setup each time I open the app..Version: 3.20.0

Was a 5 Update Killed ThatThe latest update has made this go from 5 star product for me to a 3 star. Changing the volume and light levels are so irritating. Before you could adjust everything seamlessly, but now they have added haptic feedback which just randomly gets stuck and either won't increase or decrease on demand, or it skips where you want it to be. Also, the light dimmness use to allow me to lower it to a point where it was so dim you couldn't see it glowing throughout the room, but if you looked at it you saw the light. This was perfect for my child's room. Now it just goes from semi bright to dark, no in between. I know that level of light exists because it's still preset like that on my schedule, but you can't get to it when you adjust manually. On top of that they still haven't integrated a way where the app automatically connects to the device once the app is opened. For people who only own one and want to make quick adjustments, not waste precious seconds waiting for the app to load everything this is vital. If I'm honest with myself I would say I should have just stuck with using a cheaper sound machine instead of paying $50 for this device..Version: 2.0.6

Worst appConstantly struggles to connect, says Bluetooth isn’t connected etc. when Bluetooth is turned on, phone is close by and firmware is updated. You charge a ton for your product, so better..Version: 3.2.10

Requires accountApp requires an account in order to use your Hatch device, even though there is should be no technical reason to require such a thing. Terrible user experience..Version: 3.26.1

TerribleI have lost connection to my hatch so many times in the last week. First when you open the app it tells you to login and then continuously loops you on the login page Until you click forgot password … then you get the email to change your password and when you click the link it opens the app and logs you in without changing the password ??? Now I actually updated my password within the app and my hatch no longer shows up as connected… can’t use it. Figure out the issues and fix them and get better QAs to test updates before you push them. This is ridiculous for a $100 sound machine..Version: 3.1.4

Horrible app privacyThere is no reason the app requires access to contact information to function correctly. Especially considering this is a product you purchase and not just a free App that needs ad revenue..Version: 3.1.31

Just okI received the Hatch+ as a baby shower gift. We have been using it every day for the past 12 weeks since my daughter was born. I have kept it on low in our room every night and like that I can easily turn it up from my phone if I need more light in the middle of the night. We've started using the sound machine function lately as it seems to help her stay asleep. The app is occasionally glitchy, but overall ok. Things that this device needs updating on to make it worth the money: 1. Please turn this into a Bluetooth speaker, or be able to upload your own songs or sounds to the app. This is a very expensive sound machine with the capacity to be extra awesome, but truly lacking. 2. The yellow, pink, and orange lights all turn red when you dim them, and don't go nearly as dim as the white light does. Warmer lights are better for your eyes at night but it doesn't make any sense that past a certain dimness, they all go red. Overall it's a neat product and the app has functioned well for me for the most part. However, I would not have spent money on this myself after using it, so I'm glad I got it as a gift. Hopefully will be able to use the okay to wake functions as my daughter gets older and maybe there will be updated to make it even more functional down the road..Version: 3.0.26

Great-when it actually worksMy app and machine act up frequently and I will cover that in a minute- I wish at the next update that I could choose ANY of the sounds to play on loop all night. I can’t stand the three lullabies that play as sleep songs, they have weird irregularities in the rhythm that keep me awake. But my daughter and I love the acoustic campfire and it’s a shame that it stops after an hour max!! Also I wish the color changing options such as “glowing volcano” from the “time for bed” option were color options for favorites, sleep, etc. those colors are only available in “time for bed” and I don’t know why. Issues: several times a week, the machine just turns off in the middle of a program before the time is up. Or the light keeps working but the sound does not. And I have to unplug and reset, which is a real pain when I am holding my toddler to sleep and I want to be able to just use the app to control my machine..Version: 3.26.1

Great idea but lacking a key featureThe hatch has truly improved nap time and sleep time for our toddler but one key thing the app is missing is the ability to change a program while it’s running. There are so many times that we want to extend a program or cut a program shorter for various reasons- child needs more sleep, child fell asleep too late and we want her sleeping longer, we need her awake for something we have to go do, etc. and when we try to change the program time in the app, the hatch just shuts off completely. The whole point of the app is to control remotely and yet, you can’t even make changes flexibly to fit your own needs. I know you can change it manually (so this works okay when you want to set the time to rise earlier), but it doesn’t work the other way around (when tired parents need an extra few minutes of sleep!!). If this is something that can be fixed in the app, my rating would definitely go up..Version: 2.1.18

Few things I’d addNew to the product and like it so far. However, I wish I could save a timer to a favourite. I don’t go to bed at the same time every night and would love to be able to just tap it when I get into bed and not have to go into the app to set a timer each time. I also wish I could program it to go from one favourite to another after a certain length of time so that I when I tap it in the middle of the night I don’t accidentally have the bright light come on..Version: 3.4.0

ShoddyI was so excited to try my new hatch product so I could have a better nights sleep. After setting up my Restore product in the app, I was unable to do anything else. Each time I clicked on the product to set an alarm and explore other features, the app would unexpectedly crash. I even reinstalled the app several times and still faced the same issue. Without the app the alarm clock is unusable. It seems pretty bad that this app is unable to do the bare minimum/ it’s sole purpose. I did reach out to the company but should expect an answer in the next few days. When the app was functioning the setup process seemed unnecessarily long (around 10 minutes). Not sure why connecting to WiFi/ Bluetooth should take 10 minutes. The graphic “how to use” video only seemed to explain the device rather than the capabilities of the app (which controls the entire device) and ultimately didn’t seem to capture the product as a whole. The app is also not particularly exciting to use or look at (but we’ll see if the app ever decides to function properly)..Version: 3.1.20

Downgrade?So I bought the Hatch restore when I switched from night shift to day shift less than a year ago and LOVED my purchase. A few months after purchasing, one of the lights burnt out in my clock display so depending on the time it was hard to tell what the correct time actually was. Hatch customer service was phenomenal and sent me a brand new one which happened to be the “upgraded version.” I will say, I love that the new one has actual buttons now and I like that you can increase or decrease the clock display brightness. What I’m sincerely and most disappointed about is the choices in sounds. The old one has TONS of sounds and stories and all kinds of things to choose from. This new one literally has about 8 sounds for sleep and wake and about 15 stories/sounds for falling asleep. I even purchased the yearly membership thinking it would somehow open up so much more and got nothing. I’m extremely disappointed in this and almost want to just go back to my old one with the broken clock display and lack of buttons. Super bummed..Version: 3.2.0

Please get a watch appWithout it this is great but severely hampered utility while in the dark putting kiddo to sleep etc.Version: 3.6.0

Slow to load and massively oversized applicationWe have 2 units and it takes an age to switch between them, sometimes just completely timing out. Also, at 300MB, this is a massively oversized application compared to other apps.Version: 3.10.0

So slow to connectThis is a really simple app, but it takes FOREVER to connect to your machine. Way too long for how basic this app is..Version: 3.9.0

Constant glitchesThere are constant glitches with the app. Being asked to do a firmware update every time I open the app, even though I’ve already gone through the update. Lots of lag when switching between favourite settings and gives me error message when trying to change and save settings so I can’t even customize right now. Also don’t understand why the Hatch Rest+ 2nd Gen doesn’t come with simple lullabies as the original hatch does. Seems like a big money grab for a subscription service for a device that’s supposed to be an upgraded version. Overall, not so happy with the app..Version: 3.5.0

Wake Sounds are limitedI have terrible sleep issues and have been working of sleep training myself for a while. I was always recommended Hatch. So I took the plunge and spent the money. Here are my complaints: 1) None of the alarm sounds are good. (In my opinion- I have tried multiple different ones and they all leave me feeling frustrated in the morning. They are all bells or beeps, except “meditative flute”.) No options beyond those even with the premium subscription. 2) It is Bluetooth enabled but cannot be used as your own speaker. I cannot play anything on it. I seriously expect more from a 130 dollar product and subscription based app. There is no options to upload your own alarm sound? You can’t Bluetooth music from your phone?? These are changes that could transform the experience. This is what I would expect from a cheap alarm. Just disappointing. Two stars because I love the convenience of tapping and your whole bedtime routine just starts. But the price made me have higher expectations. Please consider expanding your library and features..Version: 3.3.0

Please fix the appIt was great after the last update. It’s horrible now!! Please fix it..Version: 3.12.0

CrashesLove the product! But even when I’m standing right next to the hatch the app will not connect to it. It takes 3 to 4 times of reconnecting to actually connect to the hatch..Version: 3.3.2

So frustrating!!We love our Hatch BUT trying to control it via the app is a nightmare! We have to be within 10 feet of it in order for the app to be able to connect to it. Not at all useful if you want to control it from anywhere apart from right next to it. For a relatively pricey nightlight I’d expect better from the app..Version: 3.8.0

Can’t use app because multiple device users not allowed for Hatch RestoreFor the price, multiple users in the same household should be allowed for the Hatch Restore. (And no, Hatch, I don’t want to share a password.) Returning and will not purchase this company’s products in future - pure money grab on their part..Version: 3.9.0

Really great! Except…After just under a week with this I do love the sleep routine and am already getting to sleep much faster. I love the soothing sounds and the wide variety of choices depending on what you like for your sleep routine. My only complaint is a big one, which is preventing me from giving it 5 stars. The sounds to wake you up are very limited, just a few choices. One of the main things I wanted out of this was to not only wake up gently with a light that gets brighter and brighter over time, but also to wake up gently with soft music that gets louder and louder over time. All of these channels with a huge variety of lovely music to choose from to customize your sleep routine—why can’t I choose from that music in my wake up sound too? The only alarm sound that even comes close is the meditative flute, the rest are kind of annoying like a regular alarm clock and not a whole lot different than what I can get on my smartphone alarm. Please add the music channels that are in the wind down and sleep sections of the sleep routine to the wake routine too! PLEASE!.Version: 3.2.6

Extremely frustratingSo here I am yet again at 2 am, trying to get a bit more light out of my lamp. It takes 5 freakin minutes for it to find the lamp when I am in bed next to it and then it does what it always does. I change the luminosity, nothing happens to the lamp…and a new view is pushed with the old settings, so I can do it all over again! As an iOS engineer myself I am telling you, an unpaid intern could do a better job at this app, it’s so atrocious! How do you not fix basic stuff that always happens….for 6 months now?!.Version: 3.36.2

Connection issuesHave had issues connecting to both my devices since the recent update. It continues to say that my devices are not connected and requires reconnection..Version: 3.20.0

Can’t set the defaultsThis app has a lot of bells and whistles, and preprogrammed options. However most parents are just going to use one of the white noise sounds and one of the light settings 90% of the time…. Too bad the “interactive” aspect of the app doesn’t allow you to program a default setting, that it will go back to automatically. This is not an intuitive system. Also, as a bonus the thing should be able to function as a straight up bluetooth speaker, so you could play any music on it during the day. The app works fine, but for what it purports to be, it should work a lot smoother for parents who use it every single night and morning. I shouldn’t have to go back into the app to reset it to my preferences every single time. It wouldn’t take much for the developers to make these adjustments and have a much more versatile and useful product..Version: 3.2.1

When it works it’s goodWhen the app works it’s good, though 9/10 launches it doesn’t auto connect to the hatch and it takes over a minute before you can interact with the device.Version: 3.0.18

DisappointingThe app “works” it just does it’s key functions poorly. The time it takes to open the app, find a device, open the device, and turn on the device is crazy. The fact it doesn’t auto connect to the only device I have is insane to me. I’ve read the responses about wanting people to be able to choose which one they connect to, but I can’t see anyone but a second one of these after using the app. Just even offer an option to auto connect to a specific device. The app has basically no iOS integrations either. No long press of the app icon to quickly turn on a device, no shortcuts integration, no widget capability, nothing. In the world of smart home tech, having something so completely isolated from shortcuts, the Home app, Alexa, google, or even ifttt should disqualify if from being considered connected. I honestly wish the device just came with a remote as that would function better than this app. If this wasn’t a gift I would have returned it in a heartbeat.Version: 2.2.10

YIKES!!!*edit Dec 19* Not even a month later and here we are again! The Hatch has frozen twice, no linking or resetting works. I have to unplug the device and wait for it to completely die in order to get it working properly again. The only good thing is that it remembers its programming and turns on when I set it up to. This is absolutely insane! I’m close to tossing it in the trash! ***** Where to even begin?!? I caved and bought this and transferred the cheap “fan like” sound machine to the new baby’s room. I’ve tried to like this, I have! The sound options are horrid! I’ve had to change the noise settings around because nothing is really like a fan. Currently set on dryer. Please change the color sliders to something else they are unpredictable and sometimes have a mind of their own. My current issue is the numerous times I’ve had to reset the hatch or re-link it to Bluetooth. Or the amount of times the app just freezes or doesn’t work when I am trying to adjust settings. Just horrible. Would never recommend this fancy sound machine. The only nice thing is turning it in via your phone. Otherwise stick to the cheap alternative..Version: iPan

App disconnects and won’t reconnectThis product is wonderful when it works. Which is only 50 % of the time.Version: 2.4.22

Great machine but app needs improvement.I love the hatch machine. It has been so helpful with my newborn. HOWEVER, I purchased a new phone (iPhone 12) and the app seems to be glitchy now. I didn’t have any issues with the app on my previous phone (iPhone XR). The app now has issues detect and connecting to my machine. I have to close the app and reopen it in order for it to successfully connect. Never had this issue before and it’s inconvenient in the middle of the night when I need more light and my baby is fussy! Please fix this issue!!!! Other than that the features are great in the app and I love being able to control the machine from the app :).Version: 3.1.31

Alarm BugI’ve really enjoyed my restore and the hatch app - however, recently, neither have been working that great. The restore itself continuously has issues connecting to my home wifi despite me not having this issue with any other devices. When I am finally able to connect my restore to the wifi, I am having a bug with setting an alarm. I bought the hatch restore because I needed an alarm clock, and that it the main function I use it for. Lately, whenever I try to set an alarm, it shows an error message. On the off chance that the alarm setting takes, if I adjust the alarm or try to turn it off, I get error messages for those changes. I’ve had to resort to unplugging my alarm in case it goes off in error when I am not home. I want to save my roommates from that racket. A fix for the alarm bug would be most appreciated - I’m not sure if the app developers have any say over the devices ability to connect to wifi..Version: 3.22.0

Stop spamming your customersI do not need to or want to give you my email address. This app does not integrate with Apple ID, indicating that the aim of it is to inundate already paying customers with endless spam. Stop. Just stop..Version: 3.0.11

After Update...App is GarbageI used to love this app & actually bought a Hatch for a good friend of mine, bragging about how it was “the best.” I’m embarrassed now. With this latest update, the font is small...tiny. It is aesthetically unappealing. Developers, please don’t reply and deflect by telling me that the font was “changed to be adaptive to your iPhone text size settings. In order to change this, go into your iPhone Settings > General > Accessibility > Larger Text, and change the size to your liking.” This is garbage considering the rest of my phone doesn’t have a minute font. It’s not my phone’s fault. Just like it still doesn’t make sense why we have to choose a device to connect to each time. If you’re so adaptive to our iPhones why does your “we've found that auto-connecting has been unreliable on certain platforms/devices, and we want to make sure all our users have the most reliable connection possible” excuse make any sense? The sliding bars seem to stick now as well, which is annoying when you are trying to get the thing running quickly. As I’m sure you’ve noticed, people are a bit upset with the update. Your app rating has gone DOWN. A developer response does not make good customer service. Fix the issues, stop deflecting and maybe you can get some better ratings..Version: 2.0.7

I like it but I’m disappointed.I like it. It’s sleek, I love that you can adjust the sound and light, and pick colors and sounds. My favorite part is that it stays on of the power goes out. My son wakes up as soon as it turns off so I love that feature! I even love the app and and the fact that I can turn it on when I’m in town and he’s at home with my mom and I forget to turn it on. However, my only complaint and it’s a big one is the fact that there is no way to control it or turn it on with out WiFi. My wife is down right now for whatever reason and we’re waiting for the tech but it’s my sons bedtime and I can’t turn it on because we don’t have WiFi. At least have the option to touch the ring and the exact sound and light that you last used come back on. I’m a bit annoyed with this design, I feel like it was very dumb and not thought through. I’m disappointed because this thing is pricey and I can’t use it at all times, they’ve limited it. What happens when we’re on vacay and we don’t have WiFi? It won’t even connect to my hotspot. I’m upset with the impracticality of this device..Version: 3.0.18

Disconnects from wifi dailyWe love this product but it disconnects from our wifi daily, it’s so frustrating. We have two older models of the same product that have not disconnected in years but the newest one we purchased for our third child is not the same quality. Very frustrating that the product got worse for us with a newer model instead of better..Version: 3.30.0

Easy to use but unreliableI’ve been using the hatch app with my new Rest+ for about 3 days. The app is very easy to use and intuitive. I love the variety of sounds and colors available. I haven’t really used preset programs or timers yet but they are easy to set up. My biggest complaint is how unreliable the app is in connecting to the Rest+. Whenever I open the app on my iPhone 12 it takes awhile to connect. Often it can’t connect at all. It tells me to reset the device, but closing and reopening the app always fixes it. It’s also logged me out several times. It’s annoying when I’m trying to take care of my baby or listen to the audio monitor. I used the Annie app before and never had this connectivity issue. My husband also experiences these issues on his iPhone 7 but not as often. My other, minor complaints are with the audio monitor. It sounds very grainy, which may be due to the white noise. Also I wish it had an alert feature so we could leave it muted and it would turn on automatically when the baby cries (which is a feature of the Annie app)..Version: 2.4.6

Clunky, not user friendly, much to be desiredFor such an expensive alarm clock I was really disappointed to learn that I had to also pay for the app to even be able to use it. And on top of that the app leaves much to be desired and is not user friendly at all. There is not much that you can actually control on the clock itself… which is ironic considering this is a device that’s supposed to promote sleep health. I purchased the clock mainly to try and start sleeping with my phone in another room. But that’s not really possible considering you need the app to control the clock. The app is seriously lacking, especially for the cost. There are not as many sounds or options as there are on many of the free sleeping apps I also wish there was a way to change up the “sleep routine” without having to edit the entire routine which starts everything over. For example, sometimes I want to turn the sunrise feature off but keep the alarm or vs versa. That’s not really an option unless you go into the app and change the settings… who wants to do that at 5am?? Not me! The app and clock have really caused more frustration than anything. It’s a beautiful clock and I love the idea, but the execution has much room for improvement..Version: 3.5.0


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