- 87.3LEGITIMACY SCORE
- 87.8SAFETY SCORE
- 4+CONTENT RATING
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Zumiez App Complaints & User Negative Comments 2024
Zumiez app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Zumiez? Can you share your negative thoughts about zumiez?
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Zumiez for Negative User Reviews
✓ It was a good app until..I had used this app before. It worked perfectly fine and I really enjoyed how easy it was to use the features. I stopped using it for a long time and decided to check it out today. I was signed out so I tried to sign in multiple times. I tried to change my password to no avail. Finally, I decided to make a new account. No matter how many times I tried, it would always say, “Error making your mobile account” So, I’m pretty frustrated.. I deleted the app and downloaded it to see if that worked. It was my last option and you can guess what happened :/.Version: 2.7.4
✓ Tried to Love ItI had tried again and again to use this app, and once I finally was able to, it sent me to a sign up page witch took each section a good 5 minutes to load. The rough part was when I found out that my added up 30 minutes of trying to sign up eventually got me to another web page, at which point I had found out how ABSOLUTELY low and earning less this app was. In order for me to earn 1 sticker page, I’d have to put away so much of the time, and by then I could have earned enough money via ANY OTHER APP.Version: 1.4.8
✓ Racist App (I’m dead serious)Attempted several times to make an account but the app would not accept my last name. After joking with a buddy about it hating hispanic names, we entered his last name as well (both of us are of mexican decent.) We then attemped a third friends name and alas, NONE of the three Mexican last names were accepted as “valid last name(s)” which is entirely baffling. Even more so when we changed the original last name to include a phallic pun in it and it was accepted. Please fix this entirely offensive oversight ASAP..Version: 2.0.3
✓ Love Zumiez, Hate their system.I love shopping at Zumiez although they are expensive for what you’re getting. I’ve spent a LOT of money in zumiez, but the points you get in their reward system is bull. no legitimate awards for reasonable points, i’ve probably spent hundreds of dollars at zumiez but i don’t have near enough reward points to possibly get a T-SHIRT. most of the rewards are wallpapers and when it’s a tangible item it costs unnecessarily high amount of points. huge let down. vans family has a great system..Version: 1.5.2
✓ Have been making purchases under 2 numbersI have been making purchases under two different numbers but it’s all the same email and where I should have tons of points I have very few. I made another purchase and changed the and updated the phone number to the one I would normally use and I didn’t get credit for the purchase..Version: 1.4.3
✓ Can’t Use the AppI know my email & password, but wouldn’t let me sign in. Fine. Changed my password. Signed in fine on the website and signed in fine for Zumiez Stash on the website as well. Deleted app, redownloaded. Tried to sign in and doesn’t let me still. Everything is correct and up to date, but the app is saying I didn’t enter the correct information. Can’t use the app. Looks like several other users are having the same issue. I wanted to enter the Win Free Shoes for a Year but I guess I can’t now..Version: 2.7.14
✓ Good brand, TERRIBLE appZumies is a good brand in terms of the store. If I were rating the actual store I would probably give at least 4 stars, but Zumies online is not representative of that at all. I forgot my password and had a link sent to my email which I seemingly didn’t receive (granted that could’ve been my email’s fault). However I had another link sent, and when I finally got to the page to reset my password, it told me the link had expired (that link was sent less than 5 minutes beforehand). Okay, that’s a tad bit ridiculous but I’ll request another email to reset my password. Then it tells me that I’ve made the maximum amount of password reset requests, and now I’m basically being told that there’s no way to log onto my account. In all fairness, I can’t rate the actual usability of the app because I can’t even use the app. What I can say though is that shopping through Zumies is NOT worth the frustration of just trying to log into my account..Version: 2.1.2
✓ Basically just a walletThe app itself is really only for stash points and redirecting you to the website to actually shop for most things. If I were able to browse and buy just about anything I want from the app I could see myself getting more use out of it. But to me it feels like the apps only functions are to store your points and send you to their website.Version: 2.3.3
✓ FrustratedI’m starting to get a little irritated with the fact that I’m at the ‘Legend’ level but never see upcoming items, let alone get a notification when new stuff is available. I’ve un/reinstalled several times and I’m definitely on the latest update, (though this has been a problem for about a year). I’ve left feedback whenever a survey or something’s been put up in-app or online, but I guess either not many others have this issue or it just hasn’t been addressed for whatever reason. Tbh im just tired of seeing every single good thing sold out before I even know what’s dropping and just sitting on 120,000+ seemingly useless points that I’ve earned and saved from my years of choosing Zumiez to buy my decks, ,hardware, and clothes; and tires of feeling lied to about getting to see upcoming drops..Version: 1.4.6
✓ Only one problemOnly problem I’ve had is that they don’t add stash points. You’ll take surveys and other things where they say they’ll give you points, read emails and they’ll give you points, buts it’s only about half the time you actually receive the points they say you’ll get. Half the time you get nothing for spending time on surveys and half the time you get points. Nothing you can do about this but just be aware. I like the app I’m just salty about “earning points” I don’t get sometimes. Other than that it’s a fine app, I will keep using it..Version: 1.5.2
✓ Website glitchingI’m having issues where I try to shop on the website but it gets pushed way to the ride side of my screen. It makes it very hard to navigate and use and because of it being pushed it doesn’t work as well as it used to. Now when I scroll or don’t even touch my screen it clicks on something and when I push the back button it moves everything around and it makes it very confusing. Please fix the site I was really looking to get some new pants but using it is almost impossible now!.Version: 2.0.5
✓ Account DifficultiesI went to the store and the cashier signed me up for rewards, when I got home I downloaded the app and tried logging in but it didn’t work. After multiple tries, I tried making a new account with my number (the same one the cashier used to sign me up) but it said my number has already been used. I tried to see if I could delete my account and erase all the data but I couldn’t find a website that helped me..Version: 1.4.5
✓ What happened to the appMaybe i’m just not understanding how to use the interface but i can’t shop anymore using this app. Whatever happened to it i’m not loving this. at all. It shows me about 10 shirts and i can say whether or not i like them.. and i can’t find any categories, sections etc. I have no idea how to use this..Version: 2.1.0
✓ ZUMIEZIve tried several different emails and numbers that ive never used on zumiez and it keeps saying that i already have an account or that its invalid or that my number is already taken or my emil is already taken , i tried to go on forgot password for my email and it wouldnt send me the email, i tried to have an email get sent to me like 4 times and it never sent anything to me, im trying to get something returned and its really stressin me out..Version: 2.7.10
✓ Login/signup issues?It won’t even let me login. I verify my email like it tells me, I’ve tried it with two separate emails at this point, but when I go back to the app it says there’s an error or no stash points found or something. Very frustrating that I’m doing the steps it’s telling me and still won’t let me use the app. Please fix this so I can shop on the app instead of driving 30 minutes to the nearest zumiez.Version: 2.9.4
✓ GimmickyEasy to acquire points, I have over 100k. All you can buy with points is screen savers and sticker/color sheets you can print from home. I enter every sweepstakes but no luck there. As far as exchanging points for an actual item you will not do with this app or stash points. As soon as they put an item up it says sold out. I’ve, on 4 occasions, logged in app and seconds later logged back in seeing a new item added but says sold out... I like Zumiez but stash points isn’t a perk. Most stores you can enter sweepstakes without purchasing anything and You can get any of the screen savers/printables online free without stash points or app....Version: 1.5.2
✓ Stash password?Recently got signed out of my account and when I try to sign back in it asks me for an account password and a stash password. Don’t recall ever making a stash password and can’t seem to be able to change the stash password, only the account password can be changed. Have tried contacting customer support both on the phone and online chat but can’t get the problem resolved..Version: 2.7.10
✓ Why can't I search for a product??I tried buying a shirt on 3 different internet apps on my phone but everytime I click place my order, it loads and does not place the order. I tried downloading the app to order the shirt on there, but I can't find any way to search for the shirt and order it on the app either! So annoying. Why have an app if you can't search and buy stuff on it..Version: 2.5.3
✓ Cool shop and stuffZumiez is great. i’ve been shopping there for 5+ years now and the selection of brands, new brands being trends, etc, i’ve bought multiple boards and sets there. nothing there i haven’t bought really. only downside of the app is, nobody would have the app if they could just go to the website (unless the website doesn’t run well). the only problem i have is, you can only sign in using via email, which is standard but why not include the birthdate or your phone number? can’t sign in online or the app because i don’t know what email it’s under but i can’t make a new account because i have the same phone number. i feel like it’s common for credentials to be email or phone number not one or the other..Version: 2.9.3
✓ Unable to Reset PasswordI’ve tried every password I have ever had to log back into my account that i was somehow logged out of and was continuously told that my password was incorrect. I’ve selected to reset my password several times within the app and never got a single email to reset it. I thought maybe i’d try to reset it through the website directly but even then I received an error pop up. Then i thought maybe i could just create a new account with a different email but it wouldn’t allow me since my phone number is already connected to another account (the one i seemingly cannot get into). This is too much trouble just to get logged in and its disappointing to me as now I don’t want to purchase anything with zumiez knowing I can’t earn points or use any of the points that were in my account that i’ve been locked out of for no reason. Both the app/website and account system needs an update..Version: 2.7.15
✓ App is still downI’ve walked into Zumiez for the first time the other day and thought it was very cool, and the manager said I should hit up the app or website. I’ve gotten on the website and saw a lot of the brands I liked on my laptop, but on my phone with the app, I can’t access anything. It’d be really cool if it were up by now. I can only rate it as it is because I haven’t experienced the app yet, but if it’s anything like the store or website, then I’m sure I should keep my expectations up. But where it is now I’m kinda down because I can’t use the app, I hope that’ll change real soon..Version: 1.4.8
✓ The loginZumies is cool I go there all the time to get my pants n shirts it’s my fav store fr but when I try to make a new account some how it tried to say I made another account I clicked and it was a different email I never made it tried to say it was mine and I unstalled it and installed it and tried to sign up again it still doesn’t let me I love this store but they need to fix the sign up and log in stuff because that email is not mine.Version: 2.7.13
✓ Good way to get free things but....After a little while I get logged out of my stash account on the app and when I use the log in details it says to change my password and when I put in my email to do so it denies the access credentials but on the website it lets me log in with no problem...I don’t know how to fix this.Version: 1.4.6
✓ Zumiez doesn’t let me redeem pointsI recentlyBought some things from the store however I forgot to link my account so I just took the receipt and try to redeeming through the app however it doesn’t work keeps getting error I know it’s not me I even tried on different phones but the app doesn’t recognize the total price on my receipt.Version: 2.0.3
🙂 Zumiez Positive Reviews
Zumiez works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Zumiez.
⛔ Zumiez Problems
