AutoSleep Track Sleep on Watch App Negative ReviewsTantsissa

AutoSleep Track Sleep On Watch Negative Reviews

4.7
4.71046 star

Total 34 Negative Reviews

AutoSleep Track Sleep on Watch App Complaints & User Negative Comments

AutoSleep Track Sleep on Watch app received 34 complaints, negative comments and reviews by users. Can you share your negative thoughts about autosleep track sleep on watch?

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Great app but not really accurate.I really liked this app at first but now I struggle with to accurately record my sleep. Every morning I have to recalibrate as it fails to record my sleep pattern. On calibration mode in settings it can never find my start and end sleep even if I use the lights out feature. If I go to sleep at 11:30 pm and wake at 7:30 am, it a start time of 9:00 pm and wake at 8:00 am? It doesn’t give me correct choices for calibration..Version: 6.5.2

Sucks never worksTotal garbage. Twice in a row now I wake up and it says something went wrong and we couldn’t capture any data. Brand new iPhone 12 Pro Max and Watch Series 6. Waste of money and waste of my time..Version: 6.5.2

I want to love this appThis app could be great, but I just feel that it needs some work. I’m not sure why the UI is set up the way it is since it is not user-friendly at all. I would consider myself pretty “tech-savvy” and I have a hard time figuring out this app. The main display is fine, but I still feel it could use an update too. Trying to figure out all of the tabs and what everything inside the app does + how to use it is frustrating when it should be designed to be simple. For whatever reason my data keeps recording that I fall asleep right around 12am every night. This is not always the case, and I don’t touch my phone after I’m in bed, so the only reason why this could be happening could be from a noise app that has a timed shut off. I’m not sure why this would be triggering a phone movement but that’s the only thing that seems to make sense. This would all be fine if I could just edit the time I actually fell asleep, but again, the UI is so frustratingly bad on the edit tab that it seems impossible to do. You can only hit “less” or “more” sleep, but it doesn’t let you control where this is adding or taking away from. So if I add more then it starts counting the time I started working at my desk in the morning (when I was not moving). I would love to see an updated UI including easier to use controls within the app. I really really want to love this app but there are some things that need updating..Version: 4.0.1

Ou je ne comprend juste pas ...L’app n’a jamais fonctionner depuis sont achat .. aucune nuit n’est calculer et je ne sais pas quoi faire pour résoudre le problèmes..Version: 6.5.2

Awful Graphical InterfaceThis app does seems to collect good sleep data. But the interface and data presentation is perhaps the worst I have seen in a longtime. There is so much going on. Select a day, wooosh, on fly's the name of the day, up pops "Ok", then that pings off and up pops "Adjust?". It feels like the app developer has discover animations in their toolkit and used them for the sake of it. Strolling down a page gives endless complicated charts and then lists of buttons. This app needs a jolly good redesign. This is would get 5 stars. Perhaps less is more. I bet if they did a survey of their users they would find they use on 20% of the data presented..Version: 5.0

Keeps getting worseI’ve used this app for several years now and with every update it gets worse. I’ve tried contacting support and every time I do the answer I get is, essentially, it’s the fault of the most recent Apple update. Maybe and maybe not but you’re operating on Apple’s platform so it seems to me that it’s the job of app developers to keep their apps working on the platform. It’s at the point now where, no matter how I fine tune the calibration, it’s telling me I’m asleep in the middle of the day and awake in the middle of the night. And nearly every single day I have to go into the app at some point and select “disable error alert” because the app has decided it can’t show me that day’s info due to some unknown error. If you need to add a way to disable the error alert it seems you could figure out how to just make your app work. The only reason I haven’t dumped the app yet is because, as frustrated as I am, it’s the only one in the App Store that even sort of works. Though I’m considering getting a Fitbit again and using that for sleep tracking..Version: 6.5.2

Almost perfectDowngrading my star rating from 5 stars to 1 star with new WatchOS, which has broken the app. Leaving this here in hope the developers see it, as the link to "email us" just tries to open apple mail app, which isn't on my phone (maybe change think link to open default email app with web form fallback??).Version: 4.0.1

Full featured, but hard to decipherI’ve been using AutoSleep for hundreds of nights and love that I don’t need to do anything to initiate the tracking. I’d like to see some proactive, automatic analysis of all the data that’s been accumulated to give me some insights. Like, am I waking at the most ideal time based on my deep and light sleep patterns. It’s hard for me to get an answer to that question. Design wise the app is a bit dense and could benefit from a design pass to round out some of the rough edges like UI elements, colour palette and so on. Look forward to the future of the app..Version: 6.3.1

Broken AppIt was a great app until it started to be very unreliable on my watch. I would set the alarm and turn lights off but the alarm would not be activated, or it would be activated but turned off randomly during the night. This app was reliable before but now it just measures my sleep and can’t use it to wake me up, which was the primary reason why I got it..Version: 6.5.2

Thinks I sleep walk and sleep everything else.I got this app a few days ago for the link to the HeartWatch app. The first night it logged what looked to be a reasonably accurate reflection of my sleep that night so I was pretty pleased. The next night it was under the impression that I’d slept from the time I’d gone to bed until nearly 10pm the following evening. Nope. I corrected that using the calibration options (more on that in a minute) but continued using the app. The next night it decided I’d gone to sleep at 9:30pm, despite the fact that I didn’t go to bed until after 1am. I tried to correct that using the calibration screen but couldn’t because the calibration options wouldn’t accept any scenario where I hadn’t gone to bed before 10pm. I ended up changing the settings so it won’t record any sleep that’s during my normal waking hours - so I’ll miss recoding any sleep that genuinely does happen in those hours. But I don’t think there’s any point continuing to use the app at all anyway. I’m used to these sleep monitoring apps being a bit hit and miss but this one is ridiculously inaccurate - it can't even tell the difference between being in bed asleep and, for example, being in the garden playing fetch with my dog. I don’t imagine any amount of calibration is going to fix that so it seems like a waste of time persisting with it..Version: 6.3.1

Major update has led app to loose training and no longer accurate.Ever since the dramatic update to AutoSleep - a lot of the long term ‘training’ I’ve done with the app has been wasted. I find that the app does not reflect my sleep appropriately any more and always requires adjustment - even to the point where I have to edit it manually because the choices it provides does not reflect what has actually happened. I did change Apple watches during this time as well...so maybe it’s the Apple Watch...however the change coincides more with the app update. It’s been a few months now and it’s coming to the point where the app leads to more inconvenience then powering me with information. I’ll keep giving it a go but am now opened to trying other sleep tracking applications.Version: 6.0.1

No REM trackerDoesn’t track REM.Version: 6.5.2

I feel bad for the developerThis app has been fantastic since the first day I got my Apple watch! ... Until iOS 14 and watch os 7. I haven't recorded a single minute of sleep since the update. I feel bad for the developer, but this has been Apple's way of doing business for years and years. Copy the most successful 3rd party apps, make their features default functionality, then screw up their ability to operate. They should be sued over it, but for now that's just how it goes doing business with Apple..Version: 6.4.0

Congested, non-intuitive interfaceDownloaded the app as a first time Apple Watch owner. I previously used a FitBit Charge 2 for sleep tracking, which had little to no setup or calibration and seemed to be fairly accurate for a wrist wearable. For me, this app has required multiple calibrations, and I find the data it produces difficult to interpret and the menus difficult to find and revisit. The “Readiness” rating seems to be the most arbitrary of all the data the app produces. I gave it two weeks before rating but things haven’t really improved. I’m going to keep plugging away, hoping that it becomes more useful for me. UPDATE: Still experiencing issues with data accuracy. The application has a Sleep/Wake Consistency feature that will track your sleep and wake times, however you cannot set your sleep time past 12am midnight. For someone who goes to bed at 2am, this feature is rendered completely useless because of a software limitation. One positive I will point out is their email support team is pretty responsive; I’ve reached out twice with issues and gotten responses fairly quickly. That being said, I’ll be exploring other sleep tracking applications while waiting for Apple to release theirs for watchOS..Version: 6.4.0

Does not accurately record wake upsI swapped from a Fitbit to an Apple Watch and was struggling to find an app to track my sleep. This one had tons of great reviews, so it was an easy pick. I am very disappointed in its lack of tracking wake up periods. Unless your awake for 15 mins or more, it does not record that you have woken. I am up and down with 2 kids all night and the app only records it if I am up for a long period. This makes me doubt the other data that it is meant to be recording. I think I’ll just have to go back to wearing my Fitbit at night so that I get an accurate record of my sleep for the night. Very unhappy (and tired) customer..Version: 5.1.1

InformativeI’ve been using this app for about six months. It’s informative in the sense that you can see from the data, particularly the graph, how your sleeping changes during the night. Before I got the app, I was trying to sleep eight hours a night and I was happy, because that was how long I was supposed to sleep. The graph showed that I went in and out of light sleep and deep sleep sometimes four to six times a night. I started to try to set aside eight and one-half hours a night. I am not sleeping much better but there’s been some modest improvement if I go to bed earlier. Otherwise the next day am reproved by messages from the app and encouraged to go to bed at an unrealistic time. There are a few odd problems. The app sometimes decides that I have woken a half-hour or more before I think I’ve woken up. Occasionally the app will decide that I’m sleeping when I’m actually playing a game on my phone or browsing social media. Nevertheless, the app errs on the side of finding that I’m awake. There is also a psychosomatic effect from looking at the app. When I look at the graph I find myself disappointed with my sleep and the lack of rest that I’ve gotten. Overall I am glad that I got this app but it’s a mixed blessing..Version: 6.2.0

Doesn’t even workPaid 5.49 for this app and it doesn’t even work..Version: 6.5.2

Good but not that goodThis gives you lots of information on your sleep which is good the UI is nice it’s smooth and colourful too. I’ve tweaked the settings a few times however this app isn’t 100% correct or maybe it’s the Apple Watch which I’ve told the app I wear to bed? Either way pretty much every night I’ve woken to use the bathroom last night it was 1.09am and I was back in bed by 1.11am however the app never picked up that I was awake but the Apple Watch did record that I was active between 1/2am, the other problem is during the day if you’re not active or moving around for 20 minutes the app records that as sleep which then means going in to it and editing it also there’s been occasions when it’s said I’ve been awake which I don’t remember. A ‘set and forgot’ app would be much better than having to go into it faffing about editing sleep when you wasn’t actually sleeping and for it to record sleep and movement more accurately so for those reasons this app is rated 3 stars..Version: 5.0

This app doesn’t work - Don’t waste your money!Downloaded this app thinking it must be better than free ones. It’s been a week but still haven’t recorded anything. The app doesn’t work. I emailed the developer but didn’t hear back from them. I want my money back..Version: 6.3.1

Not worth itThis app was so disappointing. I paid for it and it never worked. I would always get an “error” message when I woke up that the app didn’t have any data on my sleep. Waste of money..Version: 6.5.2

Cluttered user interface (HMI) & very inaccurateThe HMI of this app is just awfully unintuitive to use. For those that have not spent at least an hour going over the app’s functions and tweaking in detail, this app is pretty much useless in terms of getting meaningful and ACCURATE data out. From the start (i.e first time you use the app), the supposed sleep detection is awfully inaccurate and without significant ongoing manual changes by user (i.e constantly going back into app to manually adjust your auto detected ‘sleep’ times), the data you get is grossly wrong. For example lying in bed with iPhone and watching TV is recorded as sleeping even if you’re getting up to go to bathroom, drinking water, raising your arm, sitting to lying or air out the blanket every 15 mins or so etc... Oh and I’m wearing Apple Watch with all detections enabled etc etc... For those that love to spend endless hours interacting with the app the sleep data (sensitivity accuracy) you get (provided you wear Apple Watch) should be reasonable enough to get meaningful data out after endless “manual readjustment” via the app’s horrible HMI... However don’t expect this app to be a download and use off the bat and ‘she’ll be right app.’ Summary: Terrible HMI/User interface (cluttered, over saturation of information etc.) & app is very very inaccurate when you don’t spend hours “calibrating” the sleep sensitivity!.Version: 6.1.0

Good app but sleep/wake calibrate is wrong.This used to be a great app, but now with the sleep/ wake calibrate option it’s not. You calibrate your sleep on what you THINK you've slept like, the only problem with that is I am guessing basically! How do I know if I’ve been sat awake in the night for awhile or not. I have sleep apnea, I feel like I’ve slept fully through the night every night even though really I don’t. I’m sure it used to be calibrated on heat bpm before, it seemed much more accurate. But have to say..... design, layout and general ease of use is AMAZING! Just that one little problem which unfortunately is the main use of the app for me..Version: 6.3.1

App update gone wrongMy app updated and now it won’t read my heart rate etc. Have reset everything as told to do so with the error help and it still won’t work. Up has just been updated. It now doesnt work! Gutted as it was really good!.Version: 6.5.2

Good app. Lazy dev.Requested a feature. Dev said he’d implement. It’s actually based on simple maths and even a beginner would have been able to add it with very little effort or knowledge. Didn’t appear after months, I sent an email and he blamed his workload. Understandable. But then months have passed again and this incredibly simple option still hasn’t appeared. When ya pay for an app ya kinda wanna feel appreciated for supporting the dev ya know? If you’re not gonna do it, just say so lol instead of creating false hope. That’s all it takes. If you’d just said no, you don’t think you’d be able to do it, just say so. I would have been happy instead of being strung along for all these months haha..Version: 6.2.0

Calibration gone haywireI’m a college student and a night owl. I’ve never had the best sleep habits however this app last October-February really did a great job at tracking and helping me be mindful of my unhealthier sleeping habits. These last two months for whatever reason have begged the question what happened? I’m constantly receiving an hour or two of sleep when I’m wide awake and active. I have to calibrate it to track the minimum level of sleep just to, partially, avoid this. And then when I do get an actual good nights rest the watch reports I had awoke for an hour here or there. When I’m asleep, I’m asleep. I do not wake up momentarily, either I’m awake or I’m asleep not this strange stream of broken information. This app did receive a 5/5 from me, now I’m wondering what I payed for and even why I have it installed. I’ve fine tuned every setting imaginable and the difference is debatable at best. Also, I still don’t understand the AutoWake function. If it does attempt to wake me, it’s not trying very hard. I’ve almost never seen it go off in its own though to begin with. I payed for this app so expect it to outperform the free ones available on the market. It no longer does..Version: 6.2.0

Nice, but kills batteryIt’s a good app, but it drains my battery. I go to bed with 90 or 100% battery and wake up with 40%. They do have a supposed fix in the faq, but it’s not complete and only seemed to work for a short time. They tell you to delete the watch app, restart the watch and phone, and reinstall. But first of all, you can’t actually delete the app without unpairing the watch first. I made this mistake and clicked where it said “remove from phone screen” or something like that, only to discover that the app had disappeared but not actually deleted. It was a bit of a challenge at that point to find out how to actually delete it, and after a significant amount of searching I found how to get to it and that you can’t delete the app without unpairing the watch. So after going through all that, unpairing the watch, deleting and restarting everything, it seemed like the problem temporarily got better for a week or two, but has now resorted to draining the battery again. I have another sleep app that doesn’t do this, so I don’t understand what the problem with this one is. I only wanted this one as a comparison with the other one, and it does have some additional features, but this battery draining is just not worth it. Also unpairing, deleting, reinstalling and restarting every two weeks is also not worth it..Version: 6.5.2

Worked great! Now it’s uselessWorked great. Then in end of Sept/October 2020 after a big apple update, it does nothing but say I slept an hour..Version: 6.5.2

Think twice about it! Use other appsI have used this app for a couple of weeks in parallel to other sleep apps. I was excited about it! However, it showed significant inconsistencies recording deep sleep and HRV (heart rate variability) which count towards the readiness index. This index was almost always opposite to what the other submetrics were showing (almost every time I was on red with sleep quality, deep sleep, heart dips etc., the readiness index was on green or close to rather than the other way around). After going through their FAQs which seemed to support the fact that errors have been reported about these issues, I made sure to reach out to their customer service as a sign of respect for their product. I followed their guidance to lower my deep sleep setting (even though it contradicted their HRV indicator of the past few nights - I use Breathe in the morning to accurately report that metric) and it still didn’t read it. Meanwhile, the metrics on two other apps (SleepWatch and Sleep Cycle) yielded similar metrics compared to AutoSleep. When I emailed the AutoSleep customer service and requested a refund out of concern that the app was not running well, their response was that the app works and that it is designed for “tech savvy” customers. Not only was that condescending but highly inaccurate in my case. Maybe it works for others but, in my case, I’m choosing to go with other apps at this point..Version: 6.5.2

Not worth it for a paid appIt doesn’t upload my sleep info automatically. (Thats the only reason I have it) it’s missing weeks at a time 😟 Edit Jan 2021: the issue has not been resolved..Version: 6.5.2

Great App, but the Sleep Tracking Logic Needs WorkI’ve been working with this for a week now, and adjusting the sensitivity to fit as best as possible. It’s close, but I can’t get it to automatically match my actual sleep pattern. A good example is this morning: I moved my phone to show I woke up, and it recognised it as awake time at first, but then I lay in bed for 40 mins and once that data was pulled in the app counted it all as sleep. Very odd. The only sure-fire way I can get it to recognise awake time is move my phone so I have a flag to manually delete sleep time. This shouldn’t be needed. I’ve also had moments when I’ve got out of bed to go to the toilet, and the app hasn’t recognised it as awake time (even though the Activity app recorded a stand 😂)..Version: 5.0

Used to be greatI don’t know what happened with this app, I’ve had it about a year & it used to be super accurate in tracking my sleep, and I loved it. But since the update to 6 it has been terrible. It no longer tracks at all correctly, and the adjust buttons don’t help as they never give an option that comes close to the true state. Also, the alert it sends me every morning to tell me how much I’ve slept now always says you have slept for 0 hours and 00 minutes, so I have to open the app to see the actual numbers. I’m going on the hunt for a better sleep tracker. Also. As an aside, the update to 6 has added in a bunch of useless numbers that really don’t have much meaning..Version: 6.0.1

DisappointedNo app should be this difficult to use. It would either not record my sleep at all or record some of it and then disappear. I contacted customer service. Customer service is good. Spent 4-5 days trying to get this to work. I still have an iPhone 6s so there was a know glitch with it and the app. Because of what I assume is a time difference they only answered me emails at around 10pm each night. Finally we were able to get it to track and save my sleep. I used it for another week or so however what it records is inaccurate even with adjusting it. AutoSleep routinely tells me I am only sleeping 1-6 hours with 0-23 minutes deep sleep even when I know I have had deep sleep and have had dreams. AutoSleep also shows me awake when I know I was sleeping. I wear both my Apple Watch and my Withings. My Withings is more accurate consistently shows when in deep sleep, when I have awaken during the night. I bought the AutoSleep app because I thought tracking my heart rate and quality sleep would be beneficial. Just wearing my Apple Watch to bed does that for me. I really wanted to like this app and thought it would be the only app I would need to use. Unfortunately that has proven not to be the case..Version: 5.9.0

Used to be great but...... since updating to watchOS 7, it’s stopped tracking my sleep hours correctly. Needs a major update before anyone should purchase..Version: 6.4.0

Not greatI found the app to be very cluttered. The information displayed is really overwhelming. Feels like the cockpit of a commercial airplane. Huge room for making something much more simple and easy to follow. The sleep records were off by hours each day. Totally possible it’s just me, but the app is unusable..Version: 6.5.2


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