AutoSleep Track Sleep on Watch App Negative ReviewsTantsissa

AutoSleep Track Sleep On Watch Negative Reviews

4.7172 star

Total 34 Negative Reviews

AutoSleep Track Sleep on Watch App Complaints & User Negative Comments 2023

AutoSleep Track Sleep on Watch app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using AutoSleep Track Sleep on Watch? Can you share your negative thoughts about autosleep track sleep on watch?

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AutoSleep Track Sleep on Watch for Negative User Reviews

Good but not that goodThis gives you lots of information on your sleep which is good the UI is nice it’s smooth and colourful too. I’ve tweaked the settings a few times however this app isn’t 100% correct or maybe it’s the Apple Watch which I’ve told the app I wear to bed? Either way pretty much every night I’ve woken to use the bathroom last night it was 1.09am and I was back in bed by 1.11am however the app never picked up that I was awake but the Apple Watch did record that I was active between 1/2am, the other problem is during the day if you’re not active or moving around for 20 minutes the app records that as sleep which then means going in to it and editing it also there’s been occasions when it’s said I’ve been awake which I don’t remember. A ‘set and forgot’ app would be much better than having to go into it faffing about editing sleep when you wasn’t actually sleeping and for it to record sleep and movement more accurately so for those reasons this app is rated 3 stars..Version: 5.0

Think twice about it! Use other appsI have used this app for a couple of weeks in parallel to other sleep apps. I was excited about it! However, it showed significant inconsistencies recording deep sleep and HRV (heart rate variability) which count towards the readiness index. This index was almost always opposite to what the other submetrics were showing (almost every time I was on red with sleep quality, deep sleep, heart dips etc., the readiness index was on green or close to rather than the other way around). After going through their FAQs which seemed to support the fact that errors have been reported about these issues, I made sure to reach out to their customer service as a sign of respect for their product. I followed their guidance to lower my deep sleep setting (even though it contradicted their HRV indicator of the past few nights - I use Breathe in the morning to accurately report that metric) and it still didn’t read it. Meanwhile, the metrics on two other apps (SleepWatch and Sleep Cycle) yielded similar metrics compared to AutoSleep. When I emailed the AutoSleep customer service and requested a refund out of concern that the app was not running well, their response was that the app works and that it is designed for “tech savvy” customers. Not only was that condescending but highly inaccurate in my case. Maybe it works for others but, in my case, I’m choosing to go with other apps at this point..Version: 6.5.2

InformativeI’ve been using this app for about six months. It’s informative in the sense that you can see from the data, particularly the graph, how your sleeping changes during the night. Before I got the app, I was trying to sleep eight hours a night and I was happy, because that was how long I was supposed to sleep. The graph showed that I went in and out of light sleep and deep sleep sometimes four to six times a night. I started to try to set aside eight and one-half hours a night. I am not sleeping much better but there’s been some modest improvement if I go to bed earlier. Otherwise the next day am reproved by messages from the app and encouraged to go to bed at an unrealistic time. There are a few odd problems. The app sometimes decides that I have woken a half-hour or more before I think I’ve woken up. Occasionally the app will decide that I’m sleeping when I’m actually playing a game on my phone or browsing social media. Nevertheless, the app errs on the side of finding that I’m awake. There is also a psychosomatic effect from looking at the app. When I look at the graph I find myself disappointed with my sleep and the lack of rest that I’ve gotten. Overall I am glad that I got this app but it’s a mixed blessing..Version: 6.2.0

?Have you guys got rid of some heart rate features just to compensate for more people moving to another app to buy that as well? If so, dick move, if not, I swear there was a lot more which seems to be non-existent now.Version: 6.9.1

Except for waking me up ... it works greatThe "smart alarm" never went off, after 6 days of trying everything. Every morning I would wake up late, and wonder what the heck happened. No alarm. It simply did not ring / vibrate on my brand new Apple Watch Series 7. Apple's native Sleep app was working fine and this app had so much promise with its smart alarm! And I'm no stooge, I was a gainfully employed iOS developer for many years so I know all the tricks. Per the FAQ on Alarm Doesn't Ring, I toggled the various settings, deleted and reinstalled the iPhone and Watch apps, even reset and re-paired the watch. Everything else about this app worked perfectly, except, well, the smart alarm, which is the only reason I paid for this rather than sticking with the standard Apple Sleep app. And support? Yeah, I submitted two support requests and it's been five or six days and nobody ever got back to me, so you have lost this customer and i'm back to the Apple Sleep app and maybe I'll get my money refunded, or if not, keep it and buy yourself a coffee for an otherwise slick app that has a bunch of great features..Version: 6.7.4

Full featured, but hard to decipherI’ve been using AutoSleep for hundreds of nights and love that I don’t need to do anything to initiate the tracking. I’d like to see some proactive, automatic analysis of all the data that’s been accumulated to give me some insights. Like, am I waking at the most ideal time based on my deep and light sleep patterns. It’s hard for me to get an answer to that question. Design wise the app is a bit dense and could benefit from a design pass to round out some of the rough edges like UI elements, colour palette and so on. Look forward to the future of the app..Version: 6.3.1

Not accurateThe last week or two it’s not showing when I wake up overnight. I wake up several times per night to feed my baby - I get out of bed, walk across the room, pick up baby, rock him in rocking chair, feed him while browsing the web or watching Netflix, put him back into his bassinet - and this app says I was sleeping the whole 30/40 minutes!.Version: 6.9.1

Recorded me as sleeping when I was awakeLast night I woke up at 0230 and never went back to sleep. App says I slept over 8 hours straight. Okay not!!! Wasted my $7.Version: 6.9.1

Major update has led app to loose training and no longer accurate.Ever since the dramatic update to AutoSleep - a lot of the long term ‘training’ I’ve done with the app has been wasted. I find that the app does not reflect my sleep appropriately any more and always requires adjustment - even to the point where I have to edit it manually because the choices it provides does not reflect what has actually happened. I did change Apple watches during this time as maybe it’s the Apple Watch...however the change coincides more with the app update. It’s been a few months now and it’s coming to the point where the app leads to more inconvenience then powering me with information. I’ll keep giving it a go but am now opened to trying other sleep tracking applications.Version: 6.0.1

DisappointedNo app should be this difficult to use. It would either not record my sleep at all or record some of it and then disappear. I contacted customer service. Customer service is good. Spent 4-5 days trying to get this to work. I still have an iPhone 6s so there was a know glitch with it and the app. Because of what I assume is a time difference they only answered me emails at around 10pm each night. Finally we were able to get it to track and save my sleep. I used it for another week or so however what it records is inaccurate even with adjusting it. AutoSleep routinely tells me I am only sleeping 1-6 hours with 0-23 minutes deep sleep even when I know I have had deep sleep and have had dreams. AutoSleep also shows me awake when I know I was sleeping. I wear both my Apple Watch and my Withings. My Withings is more accurate consistently shows when in deep sleep, when I have awaken during the night. I bought the AutoSleep app because I thought tracking my heart rate and quality sleep would be beneficial. Just wearing my Apple Watch to bed does that for me. I really wanted to like this app and thought it would be the only app I would need to use. Unfortunately that has proven not to be the case..Version: 5.9.0

Used to be a great app then they updated it-now it sucksI used to love this app. Once they updated it, it’s terrible. Now it’s inaccurate data at best. Spend more time editing the information that I was actually asleep and not awake then anything else. Emailed about it, was told it was a user issue. Not a very professional reply. I’m a pretty savvy tech person. And no it’s not me, It's you! Very unhappy..Version: 6.0.1

Doesn’t work very wellHonestly, I’m kinda mad. I paid for an app to track my sleep, and it just simply doesn’t do it very well. This is the third night in a row I’ve done everything correct. I’ve told the app “lights off” to start tracking my sleep. It hasn’t. It keeps saying there’s an error, which is annoying. I’m wearing my watch every night, I’m the correct position. I’m putting my phone on my bedside table and not moving it. I’m doing the lights off thing. It just doesn’t work. It’s also pretty annoying that every night I have to set the alarm to remind myself to charge my watch a bit before bed. It’s like that alarm just…disappears every day. I paid $4 for this app, and I want my money back. The Health app tracks my sleep better than this app tbh. Not to mention the app is very confusing to use, I had to watch the tips and into like 3 times to figure it out when I first downloaded the app. The only good thing about this app is the wake up alarm (which I can’t set on an automatic schedule either. I have to set it every night I want to wake up with it). It’s nice waking up to a soft nudge, but that’s about it. Summary: the app is confusing, and doesn’t track sleep very accurately. The wake alarm is alright, and it’s nice not paying for a subscription. If you want to waste $4, get the app. If you want to save your hard earned money, find a different app :).Version: 6.5.3

Can’t see respiration anymoreRespiration has disappeared from the views even though nothing has changed. I double checked all my settings and I’m still measuring and sharing respiration data with the app. Could really use this information now and it’s no longer visible. Sure I can see the data in the Apple health app but I paid for this sleep app to see the insights and reporting..Version: 6.9.1

Thinks I sleep walk and sleep everything else.I got this app a few days ago for the link to the HeartWatch app. The first night it logged what looked to be a reasonably accurate reflection of my sleep that night so I was pretty pleased. The next night it was under the impression that I’d slept from the time I’d gone to bed until nearly 10pm the following evening. Nope. I corrected that using the calibration options (more on that in a minute) but continued using the app. The next night it decided I’d gone to sleep at 9:30pm, despite the fact that I didn’t go to bed until after 1am. I tried to correct that using the calibration screen but couldn’t because the calibration options wouldn’t accept any scenario where I hadn’t gone to bed before 10pm. I ended up changing the settings so it won’t record any sleep that’s during my normal waking hours - so I’ll miss recoding any sleep that genuinely does happen in those hours. But I don’t think there’s any point continuing to use the app at all anyway. I’m used to these sleep monitoring apps being a bit hit and miss but this one is ridiculously inaccurate - it can't even tell the difference between being in bed asleep and, for example, being in the garden playing fetch with my dog. I don’t imagine any amount of calibration is going to fix that so it seems like a waste of time persisting with it..Version: 6.3.1

Confusing and inaccurateI bought this app because I did not want to be paying a subscription to monitor my sleep with my new Apple Watch…. The downside to that is the fact that I did not get to have a “free trial” like every other paid sleep monitoring app, and regret paying for this at all. The app is confusing, and viewing information is extremely convoluted. Not only that, but the information is straight up wrong. It will say I am asleep long past the time I had woken up, and then I’ll have to go in and manually edit it out. Sometimes it will randomly decide I was sleeping in the middle of the day for no reason even when I was using my phone and have the phone motion detection on to prevent the app from thinking I’m asleep. Now, I’m going to have to find and use a different sleep tracking app, and even though I’ve only used this one for two nights, I had to waste money on it..Version: 6.7.4

Nice, but kills batteryIt’s a good app, but it drains my battery. I go to bed with 90 or 100% battery and wake up with 40%. They do have a supposed fix in the faq, but it’s not complete and only seemed to work for a short time. They tell you to delete the watch app, restart the watch and phone, and reinstall. But first of all, you can’t actually delete the app without unpairing the watch first. I made this mistake and clicked where it said “remove from phone screen” or something like that, only to discover that the app had disappeared but not actually deleted. It was a bit of a challenge at that point to find out how to actually delete it, and after a significant amount of searching I found how to get to it and that you can’t delete the app without unpairing the watch. So after going through all that, unpairing the watch, deleting and restarting everything, it seemed like the problem temporarily got better for a week or two, but has now resorted to draining the battery again. I have another sleep app that doesn’t do this, so I don’t understand what the problem with this one is. I only wanted this one as a comparison with the other one, and it does have some additional features, but this battery draining is just not worth it. Also unpairing, deleting, reinstalling and restarting every two weeks is also not worth it..Version: 6.5.2

STOP READ BEFORE WASTING MONEY Incompetent ownerApp has been glitchy for days and when I reached out to try and get support I keep getting the run around. Owner keeps blaming Apple and not entering the passcode even though any idiot knows that in order to use any feature on the Apple Watch you have to entree the passcode after securing it to your wrist. As I explained to him that it can’t be my Apple Watch ( fully update Apple Watch 7) this is the response I got. Your Watch did not capture any heart rate data from 10:30pm to 3:15am. Other apps do not report system errors and just fill in the blanks so they don't have to support you. But my morals prevent me from doing this. If you follow the instructions sent to you, press error help and turn on the switch to ignore the error then the error will go away for this day. The most common reason for this problem is forgetting to enter your passcode. Kind regards, David OK so this man just gave me the entire runaround on Twitter would not even let me explain my problem kept dismissing my problem as it being a glitch with Apple once again and then when I proved it wasn’t he blocked me from his Twitter account. Definitely report an apple do not buy this app..Version: 6.7.4

This app doesn’t work - Don’t waste your money!Downloaded this app thinking it must be better than free ones. It’s been a week but still haven’t recorded anything. The app doesn’t work. I emailed the developer but didn’t hear back from them. I want my money back..Version: 6.3.1

Stopped SyncingApp just decided to stop syncing with watch. Nothing different about watch and phone setup, and watch still syncs fine with Apple health app. Have updated Autosleep app but still not working. Therefore the problem is with AutoSleep app. Was good while it lasted but now seems like a waste of money. Now deleted as it’s completely useless and taking up valuable memory. Absolute garbage..Version: 6.9.2

App update gone wrongMy app updated and now it won’t read my heart rate etc. Have reset everything as told to do so with the error help and it still won’t work. Up has just been updated. It now doesnt work! Gutted as it was really good!.Version: 6.5.2

Alarme intelligente ne fonctionne pas!Depuis environs une semaine avant le changement d’heure, l’alarme intelligente a cessée de fonctionner… vraiment décevant que le problème n’ait toujours pas été résolu! Elle montre qu’elle est programmée mais ne se produit pas le matin et si je vérifie, elle est toujours active mais pour le lendemain….Version: 6.7.3

Completely unreliableFirst thing to say is that when this app works it is great. However, the smart alarm simply turns itself off in the middle of the night. When it works I love the five minutes of bumps before the alarm goes off but more often than not the alarm just turns itself off at random. I’ve tried everything - deleting the app, resetting phone and watch, background app refresh, app on phone running and in dock on watch and still I wake up and my alarm hasn’t gone off. Ironically I’m losing sleep waking up to check if my alarm is going to go off! App support isn’t particularly helpful - I’ve now had to repair and restore my watch numerous times to try and get this to work and it still doesn’t. Ridiculous just to get a bloody alarm to go off!.Version: 6.7.2

I feel bad for the developerThis app has been fantastic since the first day I got my Apple watch! ... Until iOS 14 and watch os 7. I haven't recorded a single minute of sleep since the update. I feel bad for the developer, but this has been Apple's way of doing business for years and years. Copy the most successful 3rd party apps, make their features default functionality, then screw up their ability to operate. They should be sued over it, but for now that's just how it goes doing business with Apple..Version: 6.4.0

Used to be great but...... since updating to watchOS 7, it’s stopped tracking my sleep hours correctly. Needs a major update before anyone should purchase..Version: 6.4.0

Awake but registered as asleepThis app is certainly a lot more accurate than the generic sleeptracker in IOs. However, despite the possibility to adjust and fine tune the sleep registration, the app struggles to correctly discern light sleep from being awake, because movements and heart rate are lowish in both cases. (I am notoriously awake for an hour or two in the middle of the night.) The amount of deep sleep correlates well with how I feel the next morning and looks pretty correct. I have no comparison with other trackers, but I think unless someone puts electrodes on your head, all trackers would have the same issue..Version: 6.7.4

Not liking updateUsed to love this app but since the last update it has become way too complicated. It used to be used friendly, all relevant info in the same place... Now it’s a mess. Quite disappointed about the change to be honest. Interface was prettier looking before as well....Version: 6.0.1

GIGOIt is evident from user complaints that the most recent version of AutoSleep was not thoroughly tested before release - GIGO. Please revert to the previous version of AutoSleep. The issues with the current version of AutoSleep must be resolved through code review and internal testing. The fact that multiple users experience the same issues with the latest update - and that users are told the issues lie with them and not with the developers and testers -indicates that 1. the source of the problem is due to lack of thorough testing prior to launching the upgrade 2. your developers, testers, business analysts, and customer relations staff are failing your customers..Version: 6.1.0

Congested, non-intuitive interfaceDownloaded the app as a first time Apple Watch owner. I previously used a FitBit Charge 2 for sleep tracking, which had little to no setup or calibration and seemed to be fairly accurate for a wrist wearable. For me, this app has required multiple calibrations, and I find the data it produces difficult to interpret and the menus difficult to find and revisit. The “Readiness” rating seems to be the most arbitrary of all the data the app produces. I gave it two weeks before rating but things haven’t really improved. I’m going to keep plugging away, hoping that it becomes more useful for me. UPDATE: Still experiencing issues with data accuracy. The application has a Sleep/Wake Consistency feature that will track your sleep and wake times, however you cannot set your sleep time past 12am midnight. For someone who goes to bed at 2am, this feature is rendered completely useless because of a software limitation. One positive I will point out is their email support team is pretty responsive; I’ve reached out twice with issues and gotten responses fairly quickly. That being said, I’ll be exploring other sleep tracking applications while waiting for Apple to release theirs for watchOS..Version: 6.4.0

Not so accurateThe app is OK and easy to use but not very accurate. If you are sit still watching TV, for example, it tracks as if you were sleeping..Version: 6.9.1

Calibration gone haywireI’m a college student and a night owl. I’ve never had the best sleep habits however this app last October-February really did a great job at tracking and helping me be mindful of my unhealthier sleeping habits. These last two months for whatever reason have begged the question what happened? I’m constantly receiving an hour or two of sleep when I’m wide awake and active. I have to calibrate it to track the minimum level of sleep just to, partially, avoid this. And then when I do get an actual good nights rest the watch reports I had awoke for an hour here or there. When I’m asleep, I’m asleep. I do not wake up momentarily, either I’m awake or I’m asleep not this strange stream of broken information. This app did receive a 5/5 from me, now I’m wondering what I payed for and even why I have it installed. I’ve fine tuned every setting imaginable and the difference is debatable at best. Also, I still don’t understand the AutoWake function. If it does attempt to wake me, it’s not trying very hard. I’ve almost never seen it go off in its own though to begin with. I payed for this app so expect it to outperform the free ones available on the market. It no longer does..Version: 6.2.0

The developers are cheatsI was under the impression that the app is a standalone app that doesn’t require a watch to work. When I requested a refund I was denied saying that I wasn’t eligible even though I submitted a request in under an hour of the purchase. Definitely feel cheated by the developers.Version: 6.7.4

Cluttered user interface (HMI) & very inaccurateThe HMI of this app is just awfully unintuitive to use. For those that have not spent at least an hour going over the app’s functions and tweaking in detail, this app is pretty much useless in terms of getting meaningful and ACCURATE data out. From the start (i.e first time you use the app), the supposed sleep detection is awfully inaccurate and without significant ongoing manual changes by user (i.e constantly going back into app to manually adjust your auto detected ‘sleep’ times), the data you get is grossly wrong. For example lying in bed with iPhone and watching TV is recorded as sleeping even if you’re getting up to go to bathroom, drinking water, raising your arm, sitting to lying or air out the blanket every 15 mins or so etc... Oh and I’m wearing Apple Watch with all detections enabled etc etc... For those that love to spend endless hours interacting with the app the sleep data (sensitivity accuracy) you get (provided you wear Apple Watch) should be reasonable enough to get meaningful data out after endless “manual readjustment” via the app’s horrible HMI... However don’t expect this app to be a download and use off the bat and ‘she’ll be right app.’ Summary: Terrible HMI/User interface (cluttered, over saturation of information etc.) & app is very very inaccurate when you don’t spend hours “calibrating” the sleep sensitivity!.Version: 6.1.0

Great App, but the Sleep Tracking Logic Needs WorkI’ve been working with this for a week now, and adjusting the sensitivity to fit as best as possible. It’s close, but I can’t get it to automatically match my actual sleep pattern. A good example is this morning: I moved my phone to show I woke up, and it recognised it as awake time at first, but then I lay in bed for 40 mins and once that data was pulled in the app counted it all as sleep. Very odd. The only sure-fire way I can get it to recognise awake time is move my phone so I have a flag to manually delete sleep time. This shouldn’t be needed. I’ve also had moments when I’ve got out of bed to go to the toilet, and the app hasn’t recognised it as awake time (even though the Activity app recorded a stand 😂)..Version: 5.0

Good app. Lazy dev.Requested a feature. Dev said he’d implement. It’s actually based on simple maths and even a beginner would have been able to add it with very little effort or knowledge. Didn’t appear after months, I sent an email and he blamed his workload. Understandable. But then months have passed again and this incredibly simple option still hasn’t appeared. When ya pay for an app ya kinda wanna feel appreciated for supporting the dev ya know? If you’re not gonna do it, just say so lol instead of creating false hope. That’s all it takes. If you’d just said no, you don’t think you’d be able to do it, just say so. I would have been happy instead of being strung along for all these months haha..Version: 6.2.0

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