AutoSleep Track Sleep on Watch App Negative ReviewsTantsissa

AutoSleep Track Sleep On Watch Negative Reviews

4.71718 star

Total 38 Negative Reviews

AutoSleep Track Sleep on Watch App Complaints & User Negative Comments 2023

AutoSleep Track Sleep on Watch app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using AutoSleep Track Sleep on Watch? Can you share your negative thoughts about autosleep track sleep on watch?

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AutoSleep Track Sleep on Watch for Negative User Reviews

Congested, non-intuitive interfaceDownloaded the app as a first time Apple Watch owner. I previously used a FitBit Charge 2 for sleep tracking, which had little to no setup or calibration and seemed to be fairly accurate for a wrist wearable. For me, this app has required multiple calibrations, and I find the data it produces difficult to interpret and the menus difficult to find and revisit. The “Readiness” rating seems to be the most arbitrary of all the data the app produces. I gave it two weeks before rating but things haven’t really improved. I’m going to keep plugging away, hoping that it becomes more useful for me. UPDATE: Still experiencing issues with data accuracy. The application has a Sleep/Wake Consistency feature that will track your sleep and wake times, however you cannot set your sleep time past 12am midnight. For someone who goes to bed at 2am, this feature is rendered completely useless because of a software limitation. One positive I will point out is their email support team is pretty responsive; I’ve reached out twice with issues and gotten responses fairly quickly. That being said, I’ll be exploring other sleep tracking applications while waiting for Apple to release theirs for watchOS..Version: 6.4.0

Confusing and inaccurateI bought this app because I did not want to be paying a subscription to monitor my sleep with my new Apple Watch…. The downside to that is the fact that I did not get to have a “free trial” like every other paid sleep monitoring app, and regret paying for this at all. The app is confusing, and viewing information is extremely convoluted. Not only that, but the information is straight up wrong. It will say I am asleep long past the time I had woken up, and then I’ll have to go in and manually edit it out. Sometimes it will randomly decide I was sleeping in the middle of the day for no reason even when I was using my phone and have the phone motion detection on to prevent the app from thinking I’m asleep. Now, I’m going to have to find and use a different sleep tracking app, and even though I’ve only used this one for two nights, I had to waste money on it..Version: 6.7.4

GarbageWorst app ever.Version: 6.9.4

Major update has led app to loose training and no longer accurate.Ever since the dramatic update to AutoSleep - a lot of the long term ‘training’ I’ve done with the app has been wasted. I find that the app does not reflect my sleep appropriately any more and always requires adjustment - even to the point where I have to edit it manually because the choices it provides does not reflect what has actually happened. I did change Apple watches during this time as maybe it’s the Apple Watch...however the change coincides more with the app update. It’s been a few months now and it’s coming to the point where the app leads to more inconvenience then powering me with information. I’ll keep giving it a go but am now opened to trying other sleep tracking applications.Version: 6.0.1

Used to be a great app then they updated it-now it sucksI used to love this app. Once they updated it, it’s terrible. Now it’s inaccurate data at best. Spend more time editing the information that I was actually asleep and not awake then anything else. Emailed about it, was told it was a user issue. Not a very professional reply. I’m a pretty savvy tech person. And no it’s not me, It's you! Very unhappy..Version: 6.0.1

Not liking updateUsed to love this app but since the last update it has become way too complicated. It used to be used friendly, all relevant info in the same place... Now it’s a mess. Quite disappointed about the change to be honest. Interface was prettier looking before as well....Version: 6.0.1

Unintuitive layout - unsure how accurate it is as wellThe layout of this app is confusing and unintuitive. When my alarm goes off, I usually lie in bed with my eyes closed (but awake) for a while. AutoSleep tracked this time as sleep when I was actually awake. All I wanted to do was simply tell the app to disregard anything after 8am as I was definitely awake from this time but it’s impossible to do. You can adjust the time you’ve slept, but for some weird reason the app forces you to choose sleep clocks it has chosen for you. You can’t just manually set the times you were awake. The fact that it tracked the time after my alarm went off as sleep makes me wonder how accurate this app is, especially for people with insomnia who spend a lot of time lying in bed awake..Version: 6.9.4

App update gone wrongMy app updated and now it won’t read my heart rate etc. Have reset everything as told to do so with the error help and it still won’t work. Up has just been updated. It now doesnt work! Gutted as it was really good!.Version: 6.5.2

The developers are cheatsI was under the impression that the app is a standalone app that doesn’t require a watch to work. When I requested a refund I was denied saying that I wasn’t eligible even though I submitted a request in under an hour of the purchase. Definitely feel cheated by the developers.Version: 6.7.4

Incorrect informationThe sleep app is giving me all kinds of incorrect information telling me I've been in bed for 10 hours sleeping sold for eight when I was actually in bed for seven hours sleeping for six I tried to write the company to discuss the inconsistencies, but was just directed to a general page which I still wasn't able to resolve the problem Find another app..Version: 6.9.4

Think twice about it! Use other appsI have used this app for a couple of weeks in parallel to other sleep apps. I was excited about it! However, it showed significant inconsistencies recording deep sleep and HRV (heart rate variability) which count towards the readiness index. This index was almost always opposite to what the other submetrics were showing (almost every time I was on red with sleep quality, deep sleep, heart dips etc., the readiness index was on green or close to rather than the other way around). After going through their FAQs which seemed to support the fact that errors have been reported about these issues, I made sure to reach out to their customer service as a sign of respect for their product. I followed their guidance to lower my deep sleep setting (even though it contradicted their HRV indicator of the past few nights - I use Breathe in the morning to accurately report that metric) and it still didn’t read it. Meanwhile, the metrics on two other apps (SleepWatch and Sleep Cycle) yielded similar metrics compared to AutoSleep. When I emailed the AutoSleep customer service and requested a refund out of concern that the app was not running well, their response was that the app works and that it is designed for “tech savvy” customers. Not only was that condescending but highly inaccurate in my case. Maybe it works for others but, in my case, I’m choosing to go with other apps at this point..Version: 6.5.2

Charged when not orderedCustomer support appears to be managed by bots. Responses are unrelated to questions. Charged for the item even though it was removed from watch right away. No way to cancel. If you view it it is yours..Version: 6.9.4

I feel bad for the developerThis app has been fantastic since the first day I got my Apple watch! ... Until iOS 14 and watch os 7. I haven't recorded a single minute of sleep since the update. I feel bad for the developer, but this has been Apple's way of doing business for years and years. Copy the most successful 3rd party apps, make their features default functionality, then screw up their ability to operate. They should be sued over it, but for now that's just how it goes doing business with Apple..Version: 6.4.0

Pathetic customer service rubbish appI've contacted customer services several times for advice and received no reply…….. how rude !!!!! Take your subscription but don’t care if it works or not. I use 3 other sleep apps which get fairly accurate results, considering I have light tattoos but have no problems with them gathering data. This app has to “have a passcode “ which anyone with tattoos knows it won’t work and constantly locks the iwatch (ultra model). Most people remove it when tracking fitness as it locks and messes up their tracking of data. APPLE are just as bad, you’d think today’s technology could breakthrough a few light ink pigmentations, a lot of people now have tattoos, also considering different skin tones etc. especially as the sensors are supposed to be the dogs The other sleep apps don’t require it but this does and the developers won’t reply as to why or help with a work around. It worked perfectly on iwatch 5 with same setup (no passcode). Save your money and use a app where developers help you and don’t just rinse you….. would highly NOT RECOMMEND GETTING !!!!!!!!.Version: 6.9.4

I have been using it for years!I wear my watch 24/7, because AutoSleep takes less than 20% battery power overnight! Very accurate even with my old AW3. No need to tell it when you are going to sleep or when you wake up - it figures that out. I bought the bundle with AutoWake and HeartWatch. A real deal!.Version: 6.9.4

InformativeI’ve been using this app for about six months. It’s informative in the sense that you can see from the data, particularly the graph, how your sleeping changes during the night. Before I got the app, I was trying to sleep eight hours a night and I was happy, because that was how long I was supposed to sleep. The graph showed that I went in and out of light sleep and deep sleep sometimes four to six times a night. I started to try to set aside eight and one-half hours a night. I am not sleeping much better but there’s been some modest improvement if I go to bed earlier. Otherwise the next day am reproved by messages from the app and encouraged to go to bed at an unrealistic time. There are a few odd problems. The app sometimes decides that I have woken a half-hour or more before I think I’ve woken up. Occasionally the app will decide that I’m sleeping when I’m actually playing a game on my phone or browsing social media. Nevertheless, the app errs on the side of finding that I’m awake. There is also a psychosomatic effect from looking at the app. When I look at the graph I find myself disappointed with my sleep and the lack of rest that I’ve gotten. Overall I am glad that I got this app but it’s a mixed blessing..Version: 6.2.0

GIGOIt is evident from user complaints that the most recent version of AutoSleep was not thoroughly tested before release - GIGO. Please revert to the previous version of AutoSleep. The issues with the current version of AutoSleep must be resolved through code review and internal testing. The fact that multiple users experience the same issues with the latest update - and that users are told the issues lie with them and not with the developers and testers -indicates that 1. the source of the problem is due to lack of thorough testing prior to launching the upgrade 2. your developers, testers, business analysts, and customer relations staff are failing your customers..Version: 6.1.0

Completely unreliableFirst thing to say is that when this app works it is great. However, the smart alarm simply turns itself off in the middle of the night. When it works I love the five minutes of bumps before the alarm goes off but more often than not the alarm just turns itself off at random. I’ve tried everything - deleting the app, resetting phone and watch, background app refresh, app on phone running and in dock on watch and still I wake up and my alarm hasn’t gone off. Ironically I’m losing sleep waking up to check if my alarm is going to go off! App support isn’t particularly helpful - I’ve now had to repair and restore my watch numerous times to try and get this to work and it still doesn’t. Ridiculous just to get a bloody alarm to go off!.Version: 6.7.2

Great App, but the Sleep Tracking Logic Needs WorkI’ve been working with this for a week now, and adjusting the sensitivity to fit as best as possible. It’s close, but I can’t get it to automatically match my actual sleep pattern. A good example is this morning: I moved my phone to show I woke up, and it recognised it as awake time at first, but then I lay in bed for 40 mins and once that data was pulled in the app counted it all as sleep. Very odd. The only sure-fire way I can get it to recognise awake time is move my phone so I have a flag to manually delete sleep time. This shouldn’t be needed. I’ve also had moments when I’ve got out of bed to go to the toilet, and the app hasn’t recognised it as awake time (even though the Activity app recorded a stand 😂)..Version: 5.0

Not goodConfusing interface. Tracks sleep worse than Apples app..Version: 6.9.4

UselessApple Health’s down algo is far more accurate. The app adds nothing of value over the Health app, is confusing, and unreliable. If you like dashboards with for the sake of dashboards by all means waste your money..Version: 6.9.4

Stopped SyncingApp just decided to stop syncing with watch. Nothing different about watch and phone setup, and watch still syncs fine with Apple health app. Have updated Autosleep app but still not working. Therefore the problem is with AutoSleep app. Was good while it lasted but now seems like a waste of money. Now deleted as it’s completely useless and taking up valuable memory. Absolute garbage..Version: 6.9.2

Thinks I sleep walk and sleep everything else.I got this app a few days ago for the link to the HeartWatch app. The first night it logged what looked to be a reasonably accurate reflection of my sleep that night so I was pretty pleased. The next night it was under the impression that I’d slept from the time I’d gone to bed until nearly 10pm the following evening. Nope. I corrected that using the calibration options (more on that in a minute) but continued using the app. The next night it decided I’d gone to sleep at 9:30pm, despite the fact that I didn’t go to bed until after 1am. I tried to correct that using the calibration screen but couldn’t because the calibration options wouldn’t accept any scenario where I hadn’t gone to bed before 10pm. I ended up changing the settings so it won’t record any sleep that’s during my normal waking hours - so I’ll miss recoding any sleep that genuinely does happen in those hours. But I don’t think there’s any point continuing to use the app at all anyway. I’m used to these sleep monitoring apps being a bit hit and miss but this one is ridiculously inaccurate - it can't even tell the difference between being in bed asleep and, for example, being in the garden playing fetch with my dog. I don’t imagine any amount of calibration is going to fix that so it seems like a waste of time persisting with it..Version: 6.3.1

Awake but registered as asleepThis app is certainly a lot more accurate than the generic sleeptracker in IOs. However, despite the possibility to adjust and fine tune the sleep registration, the app struggles to correctly discern light sleep from being awake, because movements and heart rate are lowish in both cases. (I am notoriously awake for an hour or two in the middle of the night.) The amount of deep sleep correlates well with how I feel the next morning and looks pretty correct. I have no comparison with other trackers, but I think unless someone puts electrodes on your head, all trackers would have the same issue..Version: 6.7.4

DisappointedNo app should be this difficult to use. It would either not record my sleep at all or record some of it and then disappear. I contacted customer service. Customer service is good. Spent 4-5 days trying to get this to work. I still have an iPhone 6s so there was a know glitch with it and the app. Because of what I assume is a time difference they only answered me emails at around 10pm each night. Finally we were able to get it to track and save my sleep. I used it for another week or so however what it records is inaccurate even with adjusting it. AutoSleep routinely tells me I am only sleeping 1-6 hours with 0-23 minutes deep sleep even when I know I have had deep sleep and have had dreams. AutoSleep also shows me awake when I know I was sleeping. I wear both my Apple Watch and my Withings. My Withings is more accurate consistently shows when in deep sleep, when I have awaken during the night. I bought the AutoSleep app because I thought tracking my heart rate and quality sleep would be beneficial. Just wearing my Apple Watch to bed does that for me. I really wanted to like this app and thought it would be the only app I would need to use. Unfortunately that has proven not to be the case..Version: 5.9.0

Used to be great but...... since updating to watchOS 7, it’s stopped tracking my sleep hours correctly. Needs a major update before anyone should purchase..Version: 6.4.0

Doesn’t work very wellHonestly, I’m kinda mad. I paid for an app to track my sleep, and it just simply doesn’t do it very well. This is the third night in a row I’ve done everything correct. I’ve told the app “lights off” to start tracking my sleep. It hasn’t. It keeps saying there’s an error, which is annoying. I’m wearing my watch every night, I’m the correct position. I’m putting my phone on my bedside table and not moving it. I’m doing the lights off thing. It just doesn’t work. It’s also pretty annoying that every night I have to set the alarm to remind myself to charge my watch a bit before bed. It’s like that alarm just…disappears every day. I paid $4 for this app, and I want my money back. The Health app tracks my sleep better than this app tbh. Not to mention the app is very confusing to use, I had to watch the tips and into like 3 times to figure it out when I first downloaded the app. The only good thing about this app is the wake up alarm (which I can’t set on an automatic schedule either. I have to set it every night I want to wake up with it). It’s nice waking up to a soft nudge, but that’s about it. Summary: the app is confusing, and doesn’t track sleep very accurately. The wake alarm is alright, and it’s nice not paying for a subscription. If you want to waste $4, get the app. If you want to save your hard earned money, find a different app :).Version: 6.5.3

TMIUpdate 2/3/23: Decided to switch to Apple sleep. I was doubting the 3-4 hrs of deep sleep in my stats and feel Apple tracks stages more accurately. And I like the REM tracking ability. Cannot believe this app doesn’t track REM. I prefer the less complicated style of Apple, this app has way too much going on. Which is great if you want all the info. Kudos to the developers for layers and layers of data, I just need a break from it. Finally, it uses way too much battery for the already short battery life of Apple Watch. Apple Sleep uses much less battery. Older review: Very thorough app, maybe too thorough in some areas unless you’re a data scientist. I don’t always agree with my sleep rating. Mostly it’s a good app with much more information than an average person needs. Sometimes less is more. There should be an easier way to adjust sleep times if your watch battery dies while sleeping. Also, learned it will not track if watch is locked! After charging, make sure you unlock it after putting back on your wrist! Again, this is where it would be helpful to add sleep times without reinventing the wheel..Version: 6.9.4

This app doesn’t work - Don’t waste your money!Downloaded this app thinking it must be better than free ones. It’s been a week but still haven’t recorded anything. The app doesn’t work. I emailed the developer but didn’t hear back from them. I want my money back..Version: 6.3.1

Confusing as all hell. No Shift work optionThis app is completely useless for people who are on shif work. Plus it’s confusing as all hell. It does not work properly if you have your watch on or use your phone. Just a waist..Version: 6.9.4

Good app. Lazy dev.Requested a feature. Dev said he’d implement. It’s actually based on simple maths and even a beginner would have been able to add it with very little effort or knowledge. Didn’t appear after months, I sent an email and he blamed his workload. Understandable. But then months have passed again and this incredibly simple option still hasn’t appeared. When ya pay for an app ya kinda wanna feel appreciated for supporting the dev ya know? If you’re not gonna do it, just say so lol instead of creating false hope. That’s all it takes. If you’d just said no, you don’t think you’d be able to do it, just say so. I would have been happy instead of being strung along for all these months haha..Version: 6.2.0

Good but not that goodThis gives you lots of information on your sleep which is good the UI is nice it’s smooth and colourful too. I’ve tweaked the settings a few times however this app isn’t 100% correct or maybe it’s the Apple Watch which I’ve told the app I wear to bed? Either way pretty much every night I’ve woken to use the bathroom last night it was 1.09am and I was back in bed by 1.11am however the app never picked up that I was awake but the Apple Watch did record that I was active between 1/2am, the other problem is during the day if you’re not active or moving around for 20 minutes the app records that as sleep which then means going in to it and editing it also there’s been occasions when it’s said I’ve been awake which I don’t remember. A ‘set and forgot’ app would be much better than having to go into it faffing about editing sleep when you wasn’t actually sleeping and for it to record sleep and movement more accurately so for those reasons this app is rated 3 stars..Version: 5.0

Nice, but kills batteryIt’s a good app, but it drains my battery. I go to bed with 90 or 100% battery and wake up with 40%. They do have a supposed fix in the faq, but it’s not complete and only seemed to work for a short time. They tell you to delete the watch app, restart the watch and phone, and reinstall. But first of all, you can’t actually delete the app without unpairing the watch first. I made this mistake and clicked where it said “remove from phone screen” or something like that, only to discover that the app had disappeared but not actually deleted. It was a bit of a challenge at that point to find out how to actually delete it, and after a significant amount of searching I found how to get to it and that you can’t delete the app without unpairing the watch. So after going through all that, unpairing the watch, deleting and restarting everything, it seemed like the problem temporarily got better for a week or two, but has now resorted to draining the battery again. I have another sleep app that doesn’t do this, so I don’t understand what the problem with this one is. I only wanted this one as a comparison with the other one, and it does have some additional features, but this battery draining is just not worth it. Also unpairing, deleting, reinstalling and restarting every two weeks is also not worth it..Version: 6.5.2

Didn’t work for meI bought this because of the great reviews, but wasted my money. It was wrong from the start, saying I slept past the time I got up, or slept before I went to be. I did the adjustments as recommended but sometimes none were close. And once I added it, the normal sleep data on my watch (with the health data) has started to become incorrect in the same way as well! I only bought this because I wanted more in depth information, but have had to delete it. I just hope that my sleep data reverts back to normal because it was pretty good before. ETA. I removed all of Auto sleeps data from my phone several days ago but my normal sleep data is still not working correctly. Today it says I slept until 12pm and it’s only 8:30 am. Very annoyed!.Version: 6.9.4

Just ok.The clock is very complicated to read and I find it hard to understand the data it collects. There’s gotta be an easier way of explaining it...Version: 6.9.4

Except for waking me up ... it works greatThe "smart alarm" never went off, after 6 days of trying everything. Every morning I would wake up late, and wonder what the heck happened. No alarm. It simply did not ring / vibrate on my brand new Apple Watch Series 7. Apple's native Sleep app was working fine and this app had so much promise with its smart alarm! And I'm no stooge, I was a gainfully employed iOS developer for many years so I know all the tricks. Per the FAQ on Alarm Doesn't Ring, I toggled the various settings, deleted and reinstalled the iPhone and Watch apps, even reset and re-paired the watch. Everything else about this app worked perfectly, except, well, the smart alarm, which is the only reason I paid for this rather than sticking with the standard Apple Sleep app. And support? Yeah, I submitted two support requests and it's been five or six days and nobody ever got back to me, so you have lost this customer and i'm back to the Apple Sleep app and maybe I'll get my money refunded, or if not, keep it and buy yourself a coffee for an otherwise slick app that has a bunch of great features..Version: 6.7.4

Alarme intelligente ne fonctionne pas!Depuis environs une semaine avant le changement d’heure, l’alarme intelligente a cessée de fonctionner… vraiment décevant que le problème n’ait toujours pas été résolu! Elle montre qu’elle est programmée mais ne se produit pas le matin et si je vérifie, elle est toujours active mais pour le lendemain….Version: 6.7.3

Sleep times not accurateThis app never shows me the correct sleep times. It’s usually about a half hour off on each end. They suggest “calibrating” the app by choosing one of multiple other sleep time options the app has come up with, but those are never accurate either, and the app will not allow you to manually select sleep/wake times. The best it will do is allow you to remove 5 minute increments of time from a “chart” but it will not let you add time, so you can never get an accurate assessment of your sleep. This morning I woke up at 8:00 exactly, but the app insisted I woke up at 7:52. (The time I fell asleep was also about 15 minutes off.) When I tried to calibrate it, I was given multiple options that ended at 7:52, and one that ended at 8:15 - it wasn’t even yet 8:15 in the morning but it was giving me that as an option! How could I be sleeping AND trying to calibrate the app?? Another issue is that you have to be very still while sleeping; if you move while you sleep, the app will think you’re awake. I have another sleep app and it works perfectly, even with my involuntary sleep movements, but it’s an expensive yearly subscription and I was hoping to save money by switching to this app since so many other people rated it highly… but it’s just not working for me. Wish I hadn’t spent the money, unfortunately..Version: 6.9.4

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