- 96.7LEGITIMACY SCORE
- 97.2SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
MyVCA App Complaints & User Negative Comments 2024
MyVCA app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyVCA? Can you share your negative thoughts about myvca?
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MyVCA for Negative User Reviews
✓ GlitchySuper glitchy. The pet care guide tab never works and I get red app notifications that I can’t get rid of. Super annoying..Version: 3.19
✓ App gets stuck on 0-2 week kitten stageWe just got a new kitten. Now when we try to click on either cat profile, it gets stuck on 0-2 weeks for the life stage. On the main screen it says the correct stages, but when you try to click on the training tips or detail it defaults to the first one and will move back to it when you try to click on the other stages..Version: 3.19
✓ Can’t Create an AccountI have no idea how the app works or not because I can’t create an account due to a bug. When I try to create an account, it asks me to verify my address, so it can make sure it has the right account. The problem is that my street address has five digits, but it only lets me enter four. So it can’t verify my address and therefore, can’t create an account for me and just locks me out. I’ve tried calling the hospital and the corporate office and no one has been able to help me and neither have any clue how to help troubleshoot the app. Please help and fix this bug..Version: 3.8
✓ Waste of timeIf you don’t list Canadian hospitals, don’t send spam to Canadian customers telling them to download the app. Looks like typical USA navel gazing behaviour from a US based app developer..Version: 2.3
✓ Not workingCan’t access the app, multiple reboots, even tried to make another account. Deleted and reloaded the app... nothing works..Version: 2.18
✓ Slow or does not workJust installed the app on my Apple smartphone and no matter what I choose it keeps on trying to load and eventually I get a message saying having trouble loading your information. Try some of the other options and the same thing. That said for now the app is useless to me..Version: 3.19
✓ The worst vet experience everThis app is worse than useless. When i called the vet hospital to check in for my appointment (as instructed by the sign outside the office), i was told to use the app to check in. Why not let me check in on the phone, since I’m here and we’re talking ON THE PHONE? Then i spent 15 minutes trying to check in using the app, and failing to get the chat button to work. The best i can guess is my appointment was never added to my account? I don’t know. I called in several more times, and they finally checked me in “manually” and we got on with the appointment. Ordinarily this wouldn’t be terrible, but a car in the sun in Texas summer, with two screaming cats, trying to use a non working app and just wanting a PHONE CALL, was freaking aggravating. We finally just had the “appointment” over the phone, which is what i tried in the first place. The app failed in the worst way. It took the place of a working service and made the whole visit terrible. The app shows my pets and their records, but was utterly useless for the appointment. The vet apologized and said it was their very first day using the app, and they are still working out the kinks. *** If this had been my first time at this vet, i would have changed vets and never returned to this office. ***.Version: 2.18
✓ App needs fixingAble to download app but unable to create an account. Info put in and than not able to put complete address as it’s asking and than it goes to a white screen after pressing next. App needs fixing. Talked with receptionist at all west and hopefully can figure something out..Version: 2.3
✓ Too many bugsThis app has way too many bugs. Let’s start with the fact that half the time I have to re-login to the app when I want to use it. But today was the end-all of bugs. Eight notifications to administer my dogs heartworm preventative in under 5 seconds. Eight. I don’t need eight notifications. I don’t even need one notification because it doesn’t even notify me on the proper date. There is no way to delete this notification in any way shape or form to prevent it from going off again. So now my phone and my iPad keep alerting me that I have to give my dog his heartworm preventative which isn’t even due until the 19th. The notifications came in so fast my watch rebooted itself. You should be able to delete dosing reminders and you can’t. I can’t even dismiss them and there’s an option for that. And please don’t harass me with an email to help you sort this out. We played this game a year ago with the login bug and got nowhere..Version: 3.1
✓ Fix appointment scheduling pleaseI don’t know if it’s something wrong with the app or with my local VCA but the schedule appointment functionality is horrible. I have tried twice to book an appt and the default next available appt is January 01, 0001. When I go to look for a convenient date/time I select a date then hit time and it says no appts found. I’ve selected several days with the same result. Why wouldn’t you just show a calendar of all available time slots and let the user select one?.Version: 2.11.5
✓ Somethings are great and some not so greatOverall the app is easy to use, I like the option to speak to a doctor although I haven’t uses it. The feedback and report a problem links dont work which is why I am doing this review. The feedback is that there are pictures of each of your pet/dogs stages in life with a blurb about what to expect. My issue is in all the pictures where there is a person present you never see a black or brown person. People of all walks of life have pets and if you plan to have people not just dogs in the pictures please make them more diverse racially, ethnically. All except for one person depicted are white. Creating apps that are functional is just as key to creating apps that are diverse and inclusive..Version: 2.3
✓ My VCA unusableDownloaded this app on my phone but I can’t use it. I have two choices on app front page: create an account or I already have an account. I have an account. However , when I try to tap this option, it doesn’t work. The create account option is highlighted in blue. I can select it, but it won’t let me recreate my account, because I already have one. I have no idea why there is no login option within the app as there is supposed to be not why the “I already have an account “ option does not work, but the app is useless..Version: 2.12
✓ Can’t create an accountDownloaded the app but when I try to create an account using my email it spins and nothing happens. Need to fix this bug..Version: 2.3
✓ My regular clinic does not show up in search.My regular VCA clinic doesn’t come up in the search I called them to double check and they said it should be there. This looks like a great app and I will re-review once I can use it..Version: 2.3
✓ Won’t UpdateCan’t adjust the medications my dog is on for reminders, or delete old ones. Tried to give feed back in the app, that option doesn’t work either.Version: 2.3
✓ Can’t sign up so can’t rateWhy are only some Canadian VCA Hospitals on this app? I downloaded it but my Hospital isn’t listed. Do VCA Hospitals in Canada have to ask to be added? I go to a VCA Hospital in Ottawa,Ontario,Canada but it’s not listed in your App.Version: 4.19.0
✓ Cannot find my Vet ClinicThe app cannot find my vet clinic, then when I choose one that’s close to me it says “can’t find your info, call your hospital for assistance”.. honestly, what’s the point of this app if I have to call my vet anyways? dumb..Version: 3.4.1
✓ Doesn’t workApp doesn’t let you create account.Version: 3.1
✓ Missing Rx renewalApp works fine with reminders &tc. but when I tried to renew my cat’s prescription diet, the app offers no way to do it other than calling your vet, who is on file with them. When you hit the “buy online” button it simply takes you to the app’s home page with no further links to food. They very kindly explained at my vet’s office that you need to go on your browser, not the app, to the Vetsource web page to reorder. The app’s makers may want to rectify this..Version: 3.3
✓ Fraudulent claimsI downloaded this for a free trial of the “Chat with a “licensed vet” feature since I had a free trial of it. I don’t recommend this app especially if you have to pay for this chat feature. It’s not even a vet. It’s a vet tech that answers these the last time I checked... you could be a get tech with little to no school. They call receptionists vet techs at most places. The answer to a simple question about food was unable to be answered and I was told to call my vet. So there you go. Their claims are all false advertising. You’re welcome. **Edited to add response: if you are going to have your receptionists answer these questions you shouldn’t advertise that it’s a licensed vet that is fraudulent!! Even if they are “highly credentialed vet techs” they are still NOT LICENSED they are certified. You see the fraud now? And for all the exclusive education they apparently have they couldn’t answer a simple question about nutrition for a pet they have all the records on! It’s simply fraudulent. Don’t pay for it..Version: 3.3
✓ Can’t do a lot of things the app says I canI don’t find this app useful at all. I can’t book appointments for my animals at my clinic using the app. I can’t see my invoice history (been a VCA client for years), the page is always blank. I wanted to change the card being charged for the Care Club and it’s been an “uh-oh something went wrong” message for months. Why bother even having the option to update payment method if it doesn’t work? I do find the pet care guide interesting and thankfully I haven’t had to use the “chat with a vet” feature. This app just lives on my phone for the few reminders to give my pet their flea medication dose. 🙄.Version: 3.19
✓ Permanent alert notificationI had a chat with a vet in the app and since then the app icon on the Home Screen has a red notification number on it. In the app there is a notification in the chat area but it just has my previous chat session which has closed. There is no way to delete the chat and get rid of this notification alert. Very annoying..Version: 3.15.2
✓ Really convenient when it used to workI could schedule my appointment, access vaccine records, and change payment options all through this app which made it so much easier than tracking down the right phone number. Several months ago this app just refused to load anything for me, every time I opened it it just said “you are not authorized to this resource.” I lost my credit card and have to enter a new payment option for my membership but am unable to because NONE of the phone numbers I’ve been given have gone through and I can’t access the app. I’ve sent a report about this and i keep up with every app update hoping this will be fixed but I’m still locked out..Version: 3.15
✓ Could be usefulThe app could be helpful. But in its current state only provides you with information you already get from your vet. The app cannot notify you when services are ready to be used and instead notifies you before the services are available. So until they have the care club services and when those services are actually available to use synced, it has no use. To use the phrase “due date“ instead of available date breeds confusion and frustration for both the user and the vet who then has to tell the user to reschedule or pay for the services out-of-pocket..Version: 4.5
🙂 MyVCA Positive Reviews
MyVCA works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MyVCA.
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