QDOBA Mexican Eats Negative Reviews

QDOBA Mexican Eats App Complaints & User Negative Comments 2024

QDOBA Mexican Eats app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using QDOBA Mexican Eats? Can you share your negative thoughts about qdoba mexican eats?

QDOBA Mexican Eats for Negative User Reviews

✓ New app sucksDeleted my rewards points from the old app, won’t find my address for delivery. I like their food but this new app is terrible..Winnipeg85Version: 30.1.0

✓ About to Go To ChipotleFor the last few months, my wife and I, have not been going to Qdoba, because the establishments have not been working with the app. Every time I try and use scan rewards feature it doesn’t recognize it. (So missing points that way.) After 2 months we finally decided to try again, but instead order our meals through the app. Waited over 45 min, to then give up, on redeeming my points for a free entree. An decided to just order our food at the actual facility. (Nothing to do with the app, but management is totally arrogant and useless.) So when I asked for assistance I was informed “The manager would know more about it, but I think she is busy. Your total is.......” (This is just the most recent discussion between staff and management.) Getting extremely frustrated with the lack of functionality between the app and the restaurant. Please fix, before I decide to never return..ShadwProphetVersion: 2.1.0

✓ Not user friendlyTwo complaints: 1. It does not seem to have any way of saving item configurations. I order my burrito the same way almost all the time. I think there is a ‘favorite’ mechanism, but I can’t seem to ever find my list of favorites. There also no order history that I can find to reorder. 2. I entered my credit card information and tried to place my order only to be told they could not prepare my order by the default pickup time. No biggie, I changed it to be 5 minutes later. Then had to renter my credit card info. I will not save my credit card info for future use in any apps so that would not be a solution..Gmartin78--Version: 2.1.3

✓ Love Qdoba but the app needs to be improvedThe mobile app does not allow enough space for specific instructions when ordering an item. Only 26 characters are allowed and that’s barely enough for 4-5 words. To make matters worse the instructions still get cut off on the receipt that the restaurant uses to retrieve the order so they don’t even get the 26 characters of the instructions. To even further complicate the issue, there is no place within the mobile app for a customer to provide their phone number, so if the restaurant employee has a question about the order they cannot contact the customer to clarify the order. Which is bound to be necessary when only 26 characters are allowed in the instructions when placing the order. This seems like it would be a pretty simple fix.... not sure why it’s still like this..MissM8402Version: 1.9.0

✓ Needs improvementThe App doesn’t let you see what your typing when placing an order and typing / entering your name or instructions. Very annoying. Also, there are no coupons or specials like almost every competitor app. Yes, you can earn rewards, but why limit yourself? The interface is also clumsy. It stops you from completing your order, when the store is closed instead of putting that info in front of you at the beginning. Also, near the end of checkout it asks you to buy additional stuff, but puts two options at the bottom. Continue or skip. If you select continue without adding anything on, it won’t let you finish the order. It’s just clumsy. Qdoba in our regional market is way above the cost of competitors. Coupons would be helpful..Kayden125Version: 20.56.2020113001

✓ Special instructions do not seem to transfer to the orderWe have ordered with this app several times. I have noticed that, while the initial confirmation screen is correct with the special instructions, the final confirmation screen after you pay does not show the special instructions. For us, special instructions just mean extra sour cream and, on my burrito bowl, light pinto beans. Nothing major. But these do not seem to show up when they make the order. It’s frustrating. Why put a box for special instructions if the employees are unable to see this?.ShannonPACVersion: 20.56.2020113001

✓ Every new version gets worse!This app used to be so capable. You were able to see and use your rewards, get your points history, and use your member barcode. Now of course you can’t do any of those things: the member barcode has disappeared so there’s nothing to scan and I can’t use my rewards, points history is gone so you can tell what you’re earning, and the rewards are out of date. Plus with chef status, we were supposed to get a special perk every month, now that’s gone as well. You’ve turned a workable decent app that inspired loyalty into a unusable app that frustrates your loyal customers and make us go elsewhere….BebopbalubaVersion: 31.10.2

✓ Love the restaurant, despise the appI really enjoy Qdoba, but the app is ridiculous. It didn’t allow me to see how many points I had, so I updated it and now it doesn’t even let me log in. I put in my information and pressed log in and it does nothing. Whoever is designing this is spending too much time on the fonts and graphics and no time at all on the use and functions..Cassidy🐱🐨Version: 31.2.1

✓ Works but One major flawThe app works well for in app ordering and store pick up. But it does not save payment method (I.e this feature does not work), which is a major flaw. Other areas of improvement include: 1.) status of order, when someone has ordered something this must be acknowledged in the app otherwise it looks like it failed to process, and moreover it is just sloppy to not have this feature. I recommend a top bar (like a permanent notification) with a pickup time visible. Clicking this should take you to more info about the order currently being made, such as a re-cap of your check out screen. 2.) better UI. The lightning bolt when you switch tabs is too much. Simple and clean and uncluttered and major use-points readily accessible is key..AnaseerVersion: 1.0.8

✓ Fixed? Not yet.Additional: updates later & the app is still not reliable. Why? It will let me earn points, but I can't use any. Even the restaurant employees couldn't do it. I've stopped going there until this is fixed. Original: Still forced to create a new account. It goes from filling in email to filling out new user form. No chance to enter an established password. Where do existing accounts sign in??? When I create a new account (why do I need to?) it won't let me proceed. When I sign in with Google, I have 0 points, but at least I can see the rest of the app. So I guess this app is a demo? Doesn't really work? This is the 2nd version and still broken. Might want to test it first next time. New: same issues after latest update. Why do I have to start over with 0 points? I had enough for 3 free meals before this app rolled out..DalbeattiestarVersion: 1.0.8

✓ Perhaps just a Bad DayI placed order online and was given a pick up time of 10:43am. I arrived at 10:30 and the doors were still locked. Doors opened at 10:45 and there was a small crowd. My order wasn’t ready so I decided to return later to pickup. When I returned at 11:10 my order still wasn’t ready and no one attempted to prepare order. I didn’t have more time to wait so I left without food that was already paid for online. I attempted to call in about the situation and no one answered the phone. This experience definitely left a bad impression and I’m leery about ordering using the app. Perhaps it was a bad day however I don’t want to pay for it..Vjones07Version: 22.2.2022020102

✓ Cannot sign inI used this app long ago and signed up with my Google account. They have updated and I can no longer login through Google. Obviously, the reset password option does not work the SAML (Google login). When attempting to sign up with my email, it says it is already taken… because it is my Google email. Their drop down for favourite store is not very intuitive and the names are confusing. Apparently, “Mount Pleasant - Regency Mall” means “Across from Regency Mall” per a Google search. There are also “Test Only” locations available for selection. I did not even bother attempting to use a different email, I would rather go through a different app or just order Chipotle..476c6974746572466169729Version: 21.42.2021071601

✓ Easy to UseThe app is very easy to use and is excellent, however there really needs to be a way to use a gift card as payment through the ordering feature..RobbylarmVersion: 21.14.2021020403

✓ Won’t even go anymore (& why YOU shouldn’t)This app doesn’t work, it’s deals effort time and money from you, it reflects badly on the stores and brings the worst out in people as well as my phone. Read on for full details. Although qdoba is one of my favorite places to eat here in Massachusetts for tacos, this app only reflects poorly on the closest store they’ve got to you. when you file any sort of “issue” (aka your phone froze mid order or the app doesn’t acknowledge your order) that app screwing up your order takes away some form of points from the restaurant! I am OK with having a free entrée pick up& having that disappear mistakes happen. It was a birthday thing I don’t care about. But then having 4000 points become 1000 and getting warned and spoken to by an employee and ignored(sorry dismissed) via email (how can I provide a screen shot of something that is been deleted) this literally forces me to try new places here in Boston so thanks! For wasting my money. I’ll make sure not to do it at your place but I won’t be quiet about it.NadiaBagiraVersion: 1.1.0

✓ Frustrating.As soon as I submitted my order for curbside pickup, the app crashed, and there was no record of my order or any way to check its completion status. (There should be an order history tab like other apps offer). When I arrived at the location, they weren't even aware that I had ordered for curbside pickup, and they told me their policy is to bring it out when they've been called. No where on the app does it say to call when you've arrived (I may have missed this, but I'm fairly certain it didn't say to call). I even called to make sure the order had gone through and they did not say to call upon arrival for curbside pickup. Luckily, when I went inside to retrieve my food (defeating the purpose of curbside pickup), it was still warm, but if I had waited longer it would not have been. The app could be better..DolanDuckClanVersion: 20.26.2020042201

✓ Poor Service and Food PrepI ordered online for pick-up, I showed up right at the time it said it would be ready; they were busy, so I waited to be acknowledged. After 5 minutes of staring at our quesadillas sitting in front of the press, I interrupted the workers to tell them I was waiting for a pick-up, had been starring at our food and no one even spoke to me. She took my name, walked around and told me she didn’t have an order for my name. I reiterated that I’d been starring at our un-cooked and untouched food. She never even apologized. When I got home, my husband’s quesadilla wasn’t edible, it was supposed to be chicken, cheese and brown rice, but there were at least three different kinds of meat mixed together, inedible. We may never return..Cookie9887Version: 21.14.2021020403

✓ Deleting messagesI have found a problem recently where the app continues to indicate I have an unopened message, this will disappear for a while after I open the message and then come back later showing that I never opened the message. Also, on a similar note all messages erase themselves over time it seems, except the leap year notice message from February. Like why is that the message still stuck on my app lol I liked the old system better with Qdoba, plus I’m pretty sure my points went farther before anyway..KingofhindsightVersion: 20.56.2020113001

✓ It never wants to process your order::Update - Just checked my bank account and the charge for the meal is pending even though the app said they “couldn’t take my order?? What the h*ll! How is it fair that I can’t get my food but you still charge me for the meal??:: Every time I order online (either with the website) and every time I do, I get an error that’s says “We’re unable to take your order at the time. Please check your payment information and try again”. I make sure everything is accurate but no matter how many times I try, my order won’t go through. Best case scenario, the app is just buggy, which still isn’t good. But now I’m don’t feel great entering my card information over and over again for the app and website to work. What if it gets stolen? There’s no explanation as to why the app/website doesn’t work when it comes to payment. It just *doesn’t*..Zoe013Version: 31.7.8

✓ Doesn't work...any other questionsLoaded on both my iPhone and iPad but it crashes or more interestingly it let's you create an order but when you go to check out, it won't allow you to pick a pickup time and then tells you it can't continue because you need to select a time but you can't. The "Make it at" box just spins and then eventually tells you "Error Sorry, you must specify a pickup date and time." And then the annoying acknowledgement "Got It" like I'm an idiot. The "Make it later" box gives me a screen that says "Today at (null)", I kid you not. If you still want something, maybe try calling or just go to the store and wait in line. Do you idiots who manage this app realize the business you're losing? Are you even reading these reviews?.KerirobinsonVersion: 1.0.8

✓ Doesn’t work in CanadaAn absolute waste of an app in Canada. You can locate any Qdoba in the country, but you can’t use the app to order anything since it apparently doesn’t recognize Canadian postal codes??? I’m not sure why it doesn’t give you the option to just pay in restaurant when you pick it up either..JstxanothrxstoryVersion: 31.10.2

✓ Helpful if you’re AmericanOrdering online is impossible if you don’t have a 3-5 digit postal code attached to your credit card, which is only in America. So much for using up our rewards and online only offers..Apps doin ya dirtyVersion: 20.2.2020012101

✓ Okay - two major complaints.I use this app often to order ahead of time. I have two main complaints - the first is with payment. I don’t usually store my payment to apps & because of this I then have to input my card number (which is usually totally fine in most apps). In the qboda app, I have to pick a pick-up time THEN put in my card number & by the time I put in my card number the app tells me it now doesn’t like my pick-up time because it’s too close. So then I have to pick a new time & input my card number AGAIN! It’s quite annoying! The second complaint is the fact that you can’t just order regular tacos...? Where is the option for tacos? There’s knockout tacos but no option to just make your own? Weird?.Lmsmith114Version: 2.1.2

✓ Love the food…don’t like the appI have tried to order from my “favorites” and I get messages that certain ingredients aren't available. Okay fine no problem but it won’t even let me add the favorite and just modify it. Have to start my order from scratch. Frustrating..Lrach71Version: 22.2.2022020102

✓ Take some tips from Chipotle’s app!Just ordered a few days ago on their app and my 13 year old son who loves technology was extremely impressed just as I was. Instead of having to leave comments at the bottom for things like...sour cream on the side which 9 out of 10 times isn’t noticed and forgotten! Chipotle’s app you simply swipe and you have the choice of extra, light or on the side. It’s excellent for all of us picky people that have just become accustomed to walking through the line and ordering our bowl, burrito, salad or whatever exactly to our liking. We kind of feel like we are trapped and at Qdoba’s mercy because come on, after you wait 30 to 40 mins for them to deliver it whose gonna really complain?!?! We’ve just grown up and been acclimated to feel “in control” now we are forced into our homes and we can’t walk through the Qdoba line and be “in control”. The least you can do is finesse your app just a bit so we still “feel” we have that control from home. Much thanks!!! S1sissy.S1sissy2020Version: 20.26.2020042201

✓ Not RightThe app is simple enough to use which is why I gave 3 stars but it’s missing so many things. I’m a vegetarian, and went to order tacos and in store I always get rice, fajita, beans, salad as etc. but in the app you can’t add rice or beans to the fajita tacos even when you build your own. So instead I ordered a fajita bowl, but on the printed ticket that was on my bag the “grilled fajita” didn’t print, instead it printed “no protein” so I just got a bowl of rice, beans, and salsas/toppings. As a vegetarian the veggies are half my meal! My receipt however shows x1 grilled fajita vegetable and I had to select some sort of protein to even move forward in the app. Pretty disappointed with this, I wouldn’t recommend ordering until the pandemic is over and you can go in store.Targetgal0645Version: 20.56.2020112406

✓ Delivery Situation Needs Serious HelpI used the app to place an order for delivery. Not a complicated order, very straightforward. When the order was placed, although it said delivery, I got a pop up message that said “Once you arrive at the site, follow the instructions on the text that we’ve sent. If you don’t receive a text call .... “. I became confused because I selected delivery but got this message so I called the location. I was informed by an employee that they do not have delivery and that I would have to come and get the order. I had already paid a driver tip and delivery fee! I went to the location to get my food, and while I was standing in the store waiting, I received a text stating that my door dasher was on her way to pick up the order. SO CONFUSING! SO AGGRAVATING. The door dasher arrived for my order and we confronted the manager. I got my tip and fee back but they need to get this figured out!!! I will never be ordering from them again!.MeLlamoToriVersion: 20.56.2020113001

✓ Love most things about the app but there are a few long-standing bugsLove most everything about this app, but one bug in particular has bothered me for a long time and needs to get fixed. If you add a kids taco, the first checkbox is already checked. It never offers you a protein selection, but when you try to add to your cart it finally gives you an error that you didn’t select a protein. Huh? What? Where? The first few times this happened to me I went over and over it trying to figure out how to select a protein. Finally I figured out that if you uncheck and recheck the first box it will pop up a screen asking you to select a protein. Still, I forget this every time I use the app and it always gets me once before I remember. I believe there are a few other menu items that have similar bugs..McGimVersion: 20.26.2020081301

✓ Terrible DeliveryYes, this app is great at showing you what food options you can order. But if you want to place a delivery order through the app I would think again. I placed an order, was charged for it, and then saw NO OTHER communication from Qdoba. Whether it was through my other contact information (phone or email) or the app itself. I had no idea the status of my order. When I called the store that was completing my order they had no record of the order either. Finally I got a call from a DoorDasher with an update. To make matters worse, the food quality was FAR BELOW the cost of the service. Food stuck on the chips and what looked looked gritty queso. I had to delete the app off my phone after this experience and I will never use it again. Order delivery through the app cautiously..ChaniwarfieldVersion: 21.14.2021020403

✓ UX/UI is terribleNew update didn’t fix much compared to the previous version of the app. The font still shows up white on a white background when adding special instructions so can’t read what you are typing. Once you add the special instructions, they disappear from the checkout page. No edit button for individual items in the check out screen. Also, needs to add Apple Pay option. Just a poorly thought out app, if the developers actually tried to use the app in all facets, I think they’d see the issues right away. But two stars cuz at least I was able to check out eventually..DdjeffriesVersion: 19.36.2019091203

✓ Notes are never recognized by storeThe app is easy to navigate but the store rarely recognizes the extra notes (habenero on side, light on sour cream, etc). Every time I order, and I mean EVERY time, the store forgets the ingredients we request on the side. The notes show up on the emailed receipt but they are never shown on the store’s receipt taped to the bag. Do they even receive those notes? It’s incredibly frustrating when all you want to do is go in, grab your order and leave. When you have to check and then wait, often when it’s busy, to address the missing side items, it defeats the purpose. Some kind of communication is being missed between the app and the store front. Please look into this and fix it..LadyMarieMAVersion: 21.42.2021071601

✓ Absolute disgraceI don't normally right reviews but being a long time customer and user of previous rewards system I felt I should. I was reticent when they released the app and forced me to ditch my card and I experienced most of the issues others have constant crashes, random log outs and glitches but I got it to function at least on pure will power to earn my free burrito! It worked ok up until a couple weeks ago when the app has become literally useless. It wants me to pick a home store for some reason but will NOT let me. It says "Sorry the request content is malinformed"; literally technical gibberish. I might have to break from doba until this peice of garbage gets fixed as much as I love the flavors. But given the customer service in place around this app is also absolute garbage it is maybe indicative of a larger problem at the company in general. Guess it's time to check out other places..PJballaVersion: 1.5.0

✓ Logs you out too often and makes it hard to log back inThis app logs you off much more frequently than apps from other fast-casual restaurants that I have. But then to make it worse, it makes it difficult to use the iOS Password fill feature (using Face ID/Touch ID) to log back in. If you try to do this, the account and password will be filled in but the Log In button will be grayed out so you can’t log in. It appears the app insists that you actually type something in the account/password fields before the Log In button will work. (A workaround is to type some junk, erase it, and then use the iOS password fill, but that’s not obvious.).Wally NoCoVersion: 30.1.0

✓ Sneaky, very sneakyI thought I’d try the app when I order to save a little time and maybe get some bonus coupons. But as I sat outside the store, the earliest I could order was with an 8 minute wait, with no one in line. Then I noticed that my order was adding an additional 89 cents for...nothing! I kept checking things to see if I had added something with an additional charge. There was no indication whatsoever that there even was an additional charge, or what it might be for. But as soon as I added it to my order, the price went up $0.89. Then tax after that (so I’d even be taxed on the mystery charge!) I immediately went inside and got my burrito within 5 minutes. The manager admitted that the app added a charge for no reason. That’s low, Qdoba! Sneaky! Free app, but nearly an extra dollar for every order? Very sneaky, and I’m glad I noticed before I started paying extra on every order. This looks very bad on you, Qdoba!.Laoshi75Version: 2.1.2

✓ Rewards not availableLike the food, like some of the app, BUT when you try to use a reward in the app it’s never available. So what’s the point of allowing you to select a reward if you can’t use them in the app. Also on a iPhone 11 the “buttons” at the bottom to Add, checkout, etc are too close to the bottom of the screen and can be tricky to activate..SkydartVersion: 20.26.2020042201

✓ Add to walletGreat app but allow the ability to add it to your passbook so you don't have to search for the app every time you need to scan the barcode..Stuart_iVersion: 1.0.3

✓ Love the food, don’t like the appToo confusing! Way too confusing. Can’t easily modify your orders, once you go back to make a change you lose special instructions OR special instructions just don’t show on the final confirmation screen, favorite restaurant should automatically populate at the top so we don’t have to scroll or search for our favorite store, latest store should also be an easy option, some items don’t allow customization even though you can customize if you go in person, and more. App ordering should be smooth and easy to use. Again the restaurant I go to is great! The food is good too but the app needs work to be user-friendly..Reen19Version: 20.56.2020113001

✓ Needs some technical expertiseGot the job done (last time I tried this app, it did not). The “buttons” at the bottom of the screen on iPhones are not easy to press. Additionally, you must “add” a food item (with all the options you want) and on the very next screen “add to basket”. What? Am I ordering two, now? Why do I need to “add” an item twice? Maybe change the verbiage? Lastly, I was ordering at my closest location. Got all the way to the end and it wouldn’t let me complete the order. The app said the location would be closed by the time I got there. Well, I got to that location with over twenty minutes until close (people still in the store) and was forced to drive twenty more minutes past it and out of my way because the app said the store I needed would be closed. 🤨.TimbofoshoVersion: 20.26.2020042201

✓ DistanceDistance is in miles. Miles mean nothing to me. Add option for metric..AconiteVersion: 1.3.1

✓ UpdateThis update is horrible, I got my order done, wife wanted to add one more thing, couldn’t edit item had to delete and reorder, finally get everything done and they need payment, it asks for a postal code with no letter options, can’t put it in and it won’t process payment so I had to go order in store after 20 mins of trying to place order online.Rubbers29Version: 19.36.2019091203

✓ Online incentive orderI placed an order for pick up using my app simply to get avocado20 20% deal for avocado day arrived at the restaurant to pick up my order instead to the side I’ll need to watch people get waited on and son of me they had arrived after I had… I finally went over to inquire what the holdup was and she pulled the ticket off of the machine and said oh I’ll work on it… order was promised at 1:21 and we waited until 1:47. My frustration was that UNLESS I HAD GONE OVER TO “check in” I would have continued to wait as there was a continuous line. My order was PAID FOR ALREADY their orders were walk ups that were taken before mine was even started beyond the promised time. You should have a dedicated online order worker..Onlinemamma4Version: 21.14.2021020403

✓ 🤔Half the time i eat mexican it’s either authentic or from qdoba. lately qdobas quality has fallen off. i’m not sure whether it location based, but the food quality has tanked drastically. the chicken seems low quality with excessive fat. i cut the steak out as a whole as i don’t consume red meat. the pico always has a taste of mild rot. the lettuce is always wilted. the beloved queso - the only reason i chose qdoba over chipotle and more - is always watered down and tasteless (every location). the chips are either stale or excessive salty(never in between). the corn salsa stays consistent. pickled onion? why not just regular onion. cilantro is acceptable. the guacamole is always hit or miss, similar to the rices. i hope my former favorite fast food spot gains traction again. now, the app is poor. cool updated UI, but what’s the point of it looking good if it doesn’t function properly? there have been several times i’ve tried to use the app in-store, just for it to say that i’m logged out(i don’t remember the password). the most bizarre was on the occasions when i loaded the app at the register but the barcode would not load. i’d relaunch the app, but the barcode would not load. but oddly when i left the store, i’d load the app and the barcode would load. missed points. the last 2 transactions this has happened to me, causing me to miss points that would’ve given me a free entree. those were my final transactions..Smiggin_Version: 31.5.1

✓ Curbside service is horribleThis was the first time using this app to order. I was happy to see they had curbside service. On the app I was asked the time I would pick up my order and the color, make and model of my car. Nowhere did it say to call when I arrive or give a number to call. When I arrived there was no signage indicating what to do or where to go for curbside pickup. Eventually I saw an employee deliver an order to someone’s car. I asked him about my order and he told me I needed to call to have it brought out. I went into the store and there was no signage saying where to pickup orders already placed. Eventually someone brought my order to me in the store. I will not return to this store..0lderManVersion: 20.26.2020070701

✓ Okay, but has issuesI love to get Qdoba and I prefer to use the app to order food, however, the app has issues. I don’t have notifications turned on for the app but I do check it frequently as I use it to order food and check my points and on the home screen the app never alerts me that there is a new message. I get it through email but on the app it never updates me if I get a new message about a perk. The other thing I hate is that you can’t use a Qdoba gift card to pay for your order. I have one and I get a few a year but it always takes me forever to use the full amount since I can’t use the app to pay for it. That should really be fixed as its the brands gift card..Al030999Version: 1.7.0

✓ Terrible!!You would think that a mobile app with mobile ordering would allow you to pay with gift cards, right? NO!! I was in Qdoba the other day and had a digital gift card number on my phone. Since I couldn’t order with it in the app, I got in line to make my purchase. I get to the checkout and they didn’t know how to type the number in manually, so I was unable to use the gift card. They had done it before, but this time the people didn’t know how. This wouldn’t have even been a problem if the app would have let me use my gift card for mobile ordering. It is absolutely ridiculous that you all even sell gift cards when you don’t even allow them to be used for ordering in your app. That is unacceptable! If chipotle can do it, surely Qdoba can. Shame!.ThebulderVersion: 1.0.8

QDOBA Mexican Eats works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact QDOBA Mexican Eats.