NerdWallet: Manage Your Money Negative Reviews

NerdWallet: Manage Your Money App Complaints & User Negative Comments 2024

NerdWallet: Manage Your Money app received 23 complaints, negative comments and reviews by users. Have you ever had a bad experience using NerdWallet: Manage Your Money? Can you share your negative thoughts about nerdwallet: manage your money?

NerdWallet: Manage Your Money for Negative User Reviews

✓ Hard to link accounts, and double counts expensesThis is a nice app, and give good advice on how to reach financial goals, but I found 2 flaws with it: 1. It is far too difficult to like your accounts. After trying over and over to add my accounts, and receiving a messages claiming “We’re experiencing difficulties try again later” at least 15-20 times, I finally got MOST of my accounts on there. 2. If you link your credit card and checking account to the app, if will do a good job of tracking expenses on both, but it also shows the transactions in which you are using your checking account to make a payment to your credit card. This leads to an inflation of your expenses, and I have yet to find a solution..Joe123951Version: 2.7.0

✓ Amex Not UpdatingSwitched to NerdWallet after Mint merged with Credit Karma and lost all its features. I just really need an app shows my overall net worth with certain accounts I choose. I like the snapshot of my finances that the Net Worth section shows, and I really like the Cash Flow tab, something that I never knew I needed but now check on constantly. My only issue is that NerdWallet has problems connecting and staying connected to American Express credit cards. It constantly asks me to relink the account but it never updates when I do. As I write this it hasn’t updated the transactions or balance for 2 weeks now, even though I relink the account almost daily. Please fix, NerdWallet..ShingofanVersion: 11.16.1

✓ Does not support 2/7 financial institutions I useI love mint, and sadly I have to move all my data before mint is discontinued. Since this app provides the most simile services, (tried rocket money and it used the same platform to link all financial associations) and it beats rocket money by not charging premium to show the full amount of assets and having interfaces like mint. However, it’s using plaid to get the authorization for the banks/financial associations. And it does not have fidelity investment, having error to link the Citi and Optum. 3 out of my 7 banks can’t be linked. I hope this app can keep negotiating with plaid to add more banks or keep annoying plaid to improve their service and lists..IloveyouihateyoulineVersion: 11.13.0

✓ Going DownhillThis app used to be great but has several MAJOR issues as of late. They reported via email and a notification that all my credit accounts were closed which was first of all false and second very scary to see happen. On the same matter there was no follow up email or notification sent out to correct this and I had to contact customer service in order to ensure this was actually an error. The second major issue is that the app has not been able to connect to Robinhood for weeks if not months. Customer service also told me this would be fixed soon and it has not so I am very disappointed. Furthermore when manually refreshing account balances etc it frequently requires you to login again which is annoying. Lastly, the app has become very spammy with way too many ads.CellophilipVersion: 7.5.1

✓ Disappointed :(I had high hopes for this app. When I linked my credit card account to the app, it showed my due balance right away. However, after selecting to add another account and attempting to link my bank account to the app, things went wrong. First, when confirming that it was linking to the correct accounts, the amounts in both my checking and savings were correct, so I go to confirm. However after I confirmed, on the main “cash flow” screen, the only information still being tracked is that from my credit account. The last four numbers showing that are supposed to represent my checking and savings accounts do not match with the real numbers of those accounts through my bank. The balances are also still showing as $0, even though the app took ages to officially “link” to my accounts and I refreshed the page. I’ve tried to link the bank accounts three times now and the issue has not resolved itself. I obviously can’t get an accurate idea of my spending habits if the app is only tracking what my credit card is doing..Pixelgamer3000Version: 10.6.0

✓ Ok, but…It’s a 2 for me. They have great amenities and nice items to help with financial items. However, when adding your accounts it could go either way. I’ve been struggling to add certain accounts as well as get help adding those accounts. I’d say use it for financial reasons to plan, but don’t bother use it for personal reasons. Don’t add your account info to it if you’re trying to get a snapshot at your gross income, investments, and credit cards etc. Look for another app, preferably one that has better support that won’t delete your message when you try to contact them for the 3rd time about the same issue. Whether they respond to this review or not, I assure you the issue I have will not be resolved and yours won’t be either. Find another app..Dangerous KaosVersion: 9.10.0

✓ Almost usefulI don't know if the problem is with this app or with their partner Plaid. First, what a hassle to link accounts. It bumps you over to Plaid, then bumps you out to your credit card company. It’s so time consuming and very slow. Then at the very end of all that, for two of my accounts, it gave an error - integration isn’t supported yet “but we’re working on it”. Please. My biggest problem is how many of my accounts they do not support. About half of my credit cards I can not link. You’d think this was a new start up app or something. If I can’t link all of my accounts, then it renders the whole point of this app useless. I’m very disappointed, because it looks like it could be a helpful tool. But “could” doesn’t cut it..Phil.LacioVersion: 10.13.0

✓ Nice interface, limited functionalityI was mainly excited to try this budgeting app because I read in reviews that it could find your bills based on past payments and provide insight into what hadn’t been paid yet each month. I was disappointed to find while this functionality exists, it is limited in two ways. First, I can only select past transactions that it suggests, and there’s no way for me to tell it some other transaction is a bill. Entering it manually is a huge pain because often the transaction name is long or convoluted and I have to jump back and forth to find the dates. Second, it can only recognize a specific transaction name, so for my phone bill which has one number different in the name every single month, it can’t recognize this as the same bill. I hope that this functionality will be updated in the future to work!.LarthnorVersion: 11.4.0

✓ Nice app but could use some improvement.I just downloaded this app yesterday and at face value I was in love. Seemed user-friendly and incorporated many of the things that I need to manage my finances at a time when I’m preparing to buy a home. Unfortunately, I’ve experienced three major problems since downloading the app. 1 - I have two Capital One accounts that I would like to link. However, the app only lets me register one. Once one of the accounts’ info is input and I try to “add another account” it deletes the info of the previously registered one and replaces it with the second account. 2 - I’m receiving an incorrect balance from my bank account. NerdWallet shows one thing while my bank apps shows a completely different number (which is accurate). I tried refreshing the account to see if it’ll update the balance to the correct amount but nothing happens when I do. A day later, it’s still reflecting an incorrect amount. Hopefully this corrects itself soon. 3 - First Premier Bank will not link for unknown reasons. I have gone through the verification process multiple times and yet I’m still not able to link this account. So frustrating! I want these problems to be fixed so bad so that I can experience the benefits of this app. I was so happy to find what I thought was the ideal financial management app that I’ve been looking for for a while now. Albeit, I’m confident that it still can be once these minor issues are fixed..Cocoa CariVersion: 5.4.0

✓ NerdWallet is a terrible appHad high hopes for this app when I downloaded to my iPhone but was totally disappointed when I could not link my Citibank account. I was able to link all of my other accounts from the major banks except Citibank. Contacted support and they tried to help but they indicated that there was a technical issue. Would have given zero stars for this app but I gave one star because customer support at least tried to help. I recommend Mint because there was no issue linking my Citibank account with that app. NerdWallet is a terrible app and would avoid. REVIEW FOLLOW-UP: Received a message today from the developer regarding my issue. The message essentially contained the same response I had already received by email. Basically the problem was someone else’s fault and they are working on a solution but there is no eta. Very weak corporate response. I recommend Mint..NewcitydadVersion: 9.0.0

✓ Misleading age-limitI’m 17 and I’ve been able to use my account on the Nerdwallet website for a couple months with no problems. I don’t have a credit score yet since I’m a minor but the website only told me I wouldn’t be able to use all their functions with no linked credit score. This is fine, but the app tells a different story. I tried to log onto my account on the app and I was prompted to enter my birthdate so they could find my credit score. After inputting it, I was told I need to be 18+ to link my credit score. I can’t do anything on the app because I’m locked to this screen. It’s really annoying because I’m going to college and getting a federal work-study in less than a month and I want to be able to access Nerdwallet on my phone as well as my computer. What’s the point of listing the age limit as 4+ on the app store when that isn’t the case at all? Until this problem is fixed I’m leaving this review so other people like me don’t waste their time. Just stick to the desktop version..Cleocatra_123Version: 11.5.1

✓ Not quite thereAs a finance assistant app, NerdWallet is not quite there. I have financial accounts across many different institutions so an app like this has a lot of appeal to me. However, too many banks are not supported or there are bugs that prevent them from linking. I love the interface, I feel like it presents valuable information with relatively little configuration in a clean manner. However, the data it provides is just not useful with so many of my accounts not included in the picture. Update: After receiving a developer response, reducing rating to 1 star from 2. I submitted an e-mail as suggested and received no indication that my unlinkable accounts are even in a list for consideration. A waste of time. I have been receiving a flurry of failed sign in attempts for weeks, which I assume is the result of 3rd party testers trying to access my account, and would mask any serious malicious access attempts. This application might be fine for those with few accounts and simple finances, but is nothing more than a liability for my situation..Reptileskin124Version: 9.4.0

✓ Income issuesFirst off I would like to say that the Idea is good. The income is all wrong. Transfers from 1 account to another should not be counted as income but are counted. This makes then come seem much more then what it is. The only thing that should be counted is income from deposits made from direct deposits and paychecks. I also tried to link my Robinhood account and it wouldn’t link. I even changed the pass word. It won’t link to my 401k either because the bank I go thru is not listed. It also won’t link to my mortgage because the mortgage I have is between myself and Market Street Church of Christ. It needs to be interred manually. If that’s not there then my net worth is not correct. Please let me know if theses changes can be made. Thank you..Juliekeith62Version: 7.2.1

✓ UnusableSimply didn't work. I have a modern phone and it is up-to-date on software. I signed up and poked around a bit, and discovered that I cannot set up the cash flow page. I hit the "get started" button and went through the process, and it sent me back to the "get started" page, over and over again. I tried restarting my phone but that did not work. Then I deleted and re-downloaded the app, and could not log back in again. I know I used the right email and password because I took a screenshot when I signed up, but regardless, I kept receiving the error message "invalid credentials". Deleted; I have wasted enough of my time. I can't say if the program is any good because I didn't get a chance to properly try it. If you download it, best of luck to you. From the advertising, it looks like a very useful tool with a nice interface..An guly rat 🐀Version: 11.18.0

✓ No customization :(I wanted to love this app, at first I thought it would be the perfect alternative to Mint, the integrations work much more smoothly so far. However, there’s a major problem with it that made it basically useless for me - you can’t create customized categories. This makes it very difficult to actually track where money is being spent when, for example, buying clothes for fun and buying cleaning products because you need them are part of the same broad “Shopping” category Some examples of purchases that were hard to categorize: - Moving expenses - there’s no category for home related expenses - Bare bones furniture for new apartment - I would put this as a need vs a want but it just gets lumped in with generic shopping - Laundry - it’s just “uncategorized” which is annoying and there’s no good place to put it - Taxes - again, nowhere to put these If the team could implement the following features the app would be way more useful: - create custom categories / subcategories - manually assign categories to need vs want Then I would love to use this app every day! But for now, sticking with Mint and using this as a secondary app..Coconutwater11Version: 10.22.0

✓ Not as expectedI’m trying to rebuild my credit and get a hold of my finances, and I keep seeing the commercials for this app so I thought I would give it a try. My biggest problem is nothing is up-to-date. My bank account is never accurate, my credit cards do not show updated information at all, there are some accounts I cannot lake, there are accounts where I have two separate accounts with one company and it only lets me link one. Overall, really disappointed considering the hype. I like the features that could be available if everything worked correctly, I like be able to see everything all in one place. But if it’s not accurate information, what’s the point? I will check back and hopefully some of these things have been fixed. But in the meantime I’ll be searching for a different app to help me out..Michelle Apple 7Version: 10.3.0

✓ Worst thing ever!I tried to get into the website to see my information… no problem as soon as I tried to run the maze requires to cancel my account after 4 years, I came off the site to try again later. Then SUDDENLY the (phone saved) password suddenly does not work. GUESS WHAT, they have no service by phone… you can only contact them on the site that I can no longer get on!!! If this was a legitimate business they would not ask other members to help you out! What a crock!!! I still can’t get in, I will have to go to the bank and turn it over to fraud and have it stopped at that end! I do have an account with Self. And they are amazing, when I determined I was no longer in need of these services, they ANSWERED the phone immediately and put a check in my account by midnight that night of what I had saved with them and the posted closing of that account was midnight of the night we spoke. Nerd Wallet may have better advertising but a terrible way to run a business. Trying to save you all from this kind of aggravation . Try it out for a month or two then try to cancel THERE IS THE TRUE TEST! Then quickly go to your bank and ask them to close the account for you.. Get the SELF. App and move on.. to those of you from Nerd Wallet reading this please don’t state your usual answer.. we’re sorry you were not happy… well you have time to answer these posts but not your own web site… justify that!.Judye63Version: 9.8.0

✓ Wish it can do more like Mint!Like many people, I’m trying out new budgeting app since the beloved Mint app is going away. Nerdwallet app seems more promising to those who wish not to pay to budget (which seems very counterintuitive to me.) I like the simplicity of it, but I wish they added a little more features like splitting categories. For example, we buy lots of things from Costco: food, pet food, household items like toilet papers and paper towels, and toys etc. Since I can’t split a receipt into a multiple categories, I have to choose one category like “food” which bloats up the budget within that category… Please add a little bit more Mint like feature and you’ll be great!!!.JaneDoe789Version: 11.13.0

✓ It’s got potential, but not for meI’m looking for a new budgeting/financial planner app, now that Mint’s demise is in the horizon. Really wanted this one to work but not quite there yet. It only links accounts via Plaid, and apparently my investment bank (Fidelity) is not supported!! If this wasn’t enough of a reason for me to skip the app, I found the budget categories to be missing a lot of key categories, and there is no option to add new categories. The dashboard displays cash flow from week by week, which makes no sense considering monthly bills (going to the cash flow page was more like I’d expect, showing monthly cumulative expenses, month over month for trending, so then what’s the dashboard for?). No option to customize the dashboard either. Sorry NW, I really wanted to make this work, but the app is pretty rough, and if I have to choose between NW and a paid app that offers what I need, maybe I need to accept that it may cost money to get the features I used to get from Mint for free..Jeangrey-thebattlersVersion: 11.12.0

✓ HORRIBLE ACCOUNT BALANCE TRACKER!!I got the app so that I could track my account balances in real time and know where my money was being allocated to. However, each time I would log into NerdWallet, the account balance was always wrong and never accurately reflected my account balance. I would understand if the transactions took a day or so to update, however NerdWallet was unable to detect transactions that were processed even 5 days prior. This then defeats the purpose of why I downloaded the app since I was never able to track funds accurately since it was always super behind (even after syncing my bank manually several times a day). I do not recommend this app to anyone who is looking for a reliable app to track funds. It appears that their soul purpose is to aggressively offer you credit cards which I have been notified about several times since using the app..AnonymousYetDissapointedVersion: 5.6.0

✓ Great app, but has potential to be even betterThe app doesn’t correctly categorize each transaction. The “Apply to all from this place” feature doesn’t perform its function when changing the category of a specific transaction. It is tedious going through each transaction and changing the category to get an accurate visual of overall monthly spendings. Aside from those issues, the service provides an easy-to-use interface, making it simple for users to track their cashflow. One improvement would be to allow users to visibly see their total spendings for particular years, and offer suggestions on how to budget based on user’s spending habits..Dre__24Version: 10.16.0

✓ Not Great Paycheck to PaycheckNot a great budgeting app if you are trying to stay afloat from paycheck to paycheck. Like most all the other comparable apps out there, it’s bloated with overly complicated gadgets and tech that overwhelm the average user. What the average middle class person needs is a SIMPLE app that let’s them easily see what comes IN and when, what goes OUT and when, by month AND most importantly by each week. All this app does is show you a birds eye view of your monthly in and out, and it does so poorly. Connecting your accounts screws things up even worse as the information is too difficult to organize/categorize, and half of it’s missing anyway so it does no good to begin with. If you are trying to figure out which week is best for a grocery run or a vet visit, you’ll see that this isn’t the app for you. If you are a handsomely paid tech geek with a overpriced apartment full of expensive mid century modern furniture that wants to monitor credit score and investments then maybe it will work you. You’re seriously better off tracking your expenses with a pad and pencil. I’ve come to believe that the problem with most all of these platforms is that the people who design them aren’t living on the edge of their seat when it comes to finances. They all think they created something super intuitive when in reality it doesn’t work for the average working joe..Longmire85Version: 7.0.0

✓ Doesn’t give up to date information.This app started out good and quickly deteriorated. I put in all my cards and bank accounts. It gave fairly accurate information for about a month. Although one credit card continuously needed to be re linked. After a few months although the accounts showed an average of 10 hours since last update they were weeks and sometimes months behind. Then one day for no reason my bank account was not updating although it showed all the balances it’s balance was never changing for weeks. Trying to get help I emailed them. No response. Went online for help and suggested in linking and relinking the account which I did. It updated the balance but I lost all history. The transactions were all still there I could see them but the cash flow looked like I had a zero bank balance for 5 months. I emailed again and guess what? No response. They can’t do what they say. They spend a lot of money on advertising that should go into support. Get a phone support system unless of course what I suspect is true. You can’t fix the problems with the app. Apparently they are just trying to sell access to your credit reports. Thanks but I want an accurate financial tracking system and this ain’t it. Too bad I had high hopes..Disturbed TheatreVersion: 11.7.0

NerdWallet: Manage Your Money works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact NerdWallet: Manage Your Money.