TruthFinder Search App Negative ReviewsTruthFinder Inc.

TruthFinder Search Negative Reviews

4.6
4.6136 star

Total 29 Negative Reviews

TruthFinder Search App Complaints & User Negative Comments 2023

TruthFinder Search app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using TruthFinder Search? Can you share your negative thoughts about truthfinder search?

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TruthFinder Search for Negative User Reviews

No free searchesIf you are trying to run a simple background check this app wastes a huge amount of your time by acting like its downloading various things to create a report. You have to keep clicking ‘continue’ then wait longer. Then finally they say, okay your full report is ready but you need to pay for an expensive monthly subscription (around $27/mth) to view it. They must figure that walking people through the lengthy process of making it sound like they are finding lots of interesting stuff, as you invest more and more time, will get most people to think, “I’ve already spent so much time I might as well just pay for the report now.” Dumb scam..Version: 1.30.0

Used to be goodThis app used to be the go to, but the fact that they limit more of the results than they used to doesn’t really entice me to buy, I don’t mind paying 25 bucks or so for a single report on someone but I don’t want a subscription if I can judge the accuracy of the information offered it becomes pointless to keep the app or use the service..Version: 1.30.0

If I could give zero starts I wouldThis has been by far the most worthless purchase I’ve ever made in my life. I wanted to see if my info was accessible to people and what was there. And I didn’t find anything. I unsubscribed and called the number for truth finder at-least 30 times over the past 3 weeks and no one picked up. I stayed on hold for over 2 hours each time listening to that annoying hold music. And yes I called with in work hours. So you know I spent money on this trash I might as well look up a few names and see what pops up and guess what ? NOTHING ...ZELCH ... ZERO... Huge scam. I’m an idiot for purchasing this. I mean wow this couldn’t have been any worse. Oh wait it is I want a refund and no one will pick up. I strongly advise everyone not to buy this junk. Save your money. Worst idea ever..Version: 1.26.0

APP StinksThe app doesn’t show 1/2 of what you can find on the web portal. As far as TruthFinder it so far seems to be the most accurate of all other programs out there. However the information is out of order, behind by several months. My personal information is only about 70% at the very most accurate. Has me related to, friends with or living with people I have no knowledge of. Personal information like address and phone numbers I have requested on several times to have suppressed due to a potential stalker. Information has yet to be suppressed. Makes you wonder about the accuracy of other reports..Version: 1.26.0

COMPANY WILL STEAL YOUR MONEYI tried several times to cancel my subscription online and over the phone without success. I tried this for about a month... I finally spoke to someone who acted like it was the easiest thing to do after being on hold for quite sometime and they said it was cancelled. And what do you know, a week later I’m still charged. This subscription is expensive and some of the information is incorrect. App functionality is subpar. Take my advice and stay clear..Version: 1.29.4

GarbageIf the app functioned properly it may be ok however I had nothing with issues from the start. I immediately canceled my subscription literally after using it, or should I say trying to use it for several minutes. Wouldn’t load, then I got zero results several times but when I entered in the same info as before the app must have grew a brain and popped out some information. So I emailed the developer and asked for a refund, after all, I literally used it a few minutes and finally had enough. They developer responded with a email telling me they can’t refund purchase through iTunes. So I go to iTunes, report a problem and it says “contact the developer.” All I want is my money back no matter who has to do what. Apples says it’s on you and your saying contact them... so I set on the phone for 57 minutes. Are u kidding me!!! You make it impossible to solve issues and have the WORST, call center. So I hung up. Just refund my money please and fix these issues especially with horrible service and crap app..Version: 1.27.5

Inaccurate, Duplicate Billing, MisleadingThis app was good two years ago. Now I have to paying $50, I receive reports with ****’s in details such as addresses. Just before I made the payment, I pulled a report, showing me actual details, then the site said I had an existing login. I sign in, I purchase two moths of unlimited reporting, then for “all” information, I’m required to make two more payments of $4.99 each. After doing this and pulling the same report up, I got false information, stars in the details, and 865 results for a person I just found with the SAME search information entered. I tried to call for customer service help, waited on hold for endless times. I did this numerous days, no person ever answered. I emailed right away asking to cancel, that something wasn’t right. I never heard back. Now they billed me again. I am so upset!.Version: 1.30.0

TruthFinder is a $27/month People Search siteMy personal search resulted in an 85 page pdf document (on web site, App doesn’t provide pdf download). Of which maybe 15 pages had useful information. Not listed was my twenty year military service. Not listed was my 20 years of public education. Places I lived only covered the last quarter of my life. It did list over 40 pages of people that may have lived near me or used the same Post Office Box I had rented. It did not list any of my employment history. It did not list any vehicles I’ve owned, but it did list a vehicle I lease from 1998 to 2002. I plan to cancel their automatic renewal subscription a week before it is due. Try the web site. The App is free but offers only about 20% of the data available on the website..Version: 1.15.0

InaccurateI searched myself and most of the information was false. They had me listed at addresses I’ve ever heard of. They have an evictions listed during times I actually was a resident at an legit apartment complex. I searched self 3 times and the second time there was different information from the first time. When I searched the third time it changed back to the original. I don’t fully trust this app. I wouldn’t rely on it for an accurate background check..Version: 1.30.0

Not SureI got stuck with a month membership on my credit card. Decided I would check some more things out, since I had the app for 30 days. I ran myself through it and it didn’t tell me a whole lot. Listed both of my parents. They are deceased. Also showed me in the same house with two people that I bought a house from 20 years ago and sold in 2003..Version: 1.30.0

Out dated information not worth it!I have tried to cancel their premium service as soon as I found out their information is mostly out dated and not every information is on there! I have tried numerous times to cancel my account online but it seems it’s not letting me as it keeps saying “loading” and it has been passed 10 minutes! I haven’t close, refreshed or press back button as instructed..Version: 1.30.0

Not accurate. Most information is either old or inaccurateThis product is somewhat useful but the reports are mostly out of date or inaccurate. You can use some basic information but I wouldn’t rely on it for accuracy. My own report had me at an address I haven’t lived at in five years and a phone number that was almost 20 years old. Associates or friends I feel is pretty much made up. There were no people on my report I had ever heard of. Although I have held the same position employment wise, it had me employed in a completely different field in a state on the other side of the country. I guess they think I commute 1500 mile every day. It had absolutely no accurate employment information on me. Totally inaccurate social media presence and it listed about 10 email addresses of which only one was accurate..Version: 1.20.11

Such a WASTE!! Don’t do it!!I signed up out of curiosity, and a search on myself said 3+ criminal records (I’ve never had more than a traffic ticket for speeding 8 years ago which was dismissed), a phone number 13 years old, “associates” I’ve never heard of, and an address from when I was a child. Obviously I didn’t pay for the monthly subscription after reading the other reviews, every single thing they had about me besides my birthdate was completely outdated and inaccurate..Version: 1.30.0

Stop the pop up !I’ve been using the website and that works pretty good. Didn’t know their was even an app until today so I thought “great! Let’s give it a go.” Well, my first impression is not good. First, it takes soooo long to load a report. That I just end up hitting cancel. But that’s not the worst part. Every time I click on anything, a pop up comes up that says “have you searched for yourself?” It gives you 2 options, yes or no. And no way to exit out of the pop up. If you click No, it brings you to a different screen. If you click Yes, it just goes to a blank screen where it stays frozen for all eternity. So then you’re forced to close the app and sign back in. This has happened approximately 5 times in the first 10 mins of using it. Please fix this! And please get rid of that useless pop up! Of course I’ve searched myself. Isn’t that what we all do initially?.Version: 1.24.3

Seriously can’t believe the service absolutely worst customer service I have ever delt with!If I could give less than 1 star i would not only is it a bit pricey to operate and run but my account is active and current and I’ve had to have two reports emailed to me as a pdf. And to make it worse the customer service is absolutely crap the # to call is always having some kind of difficulty or problems and you will wait on hold on average for me 45min plus just to get some one two answer then talk to them and convey what ever problem you may have, also my app has been freezing while looking up phone #s, names all kinds of stuff like that so it’s been pretty much worthless for over a month for me now. I tried to just go on line and sign in on their website in hopes of well maybe their app is just having issues, nope! It doesn’t work either I can’t get my report to come up I’m extremely disappointed and tired of trying to contact some one any one for that matter to even try to get this issue resolved, I mean hell they can’t even reply back to a simple email. And I’ve tried their repeatedly as well, just not sure what’s going on I pay for premium access and expect premium service but got a big middle finger every time I try to reach out and get something fixed wth so it’s time to move on and just give my money to another company that is willing to take care of me like a premium customer should be just figured I would let everybody in on my experience over the last year..Version: 1.25.11

DO NOT PURCHASE ANYTHINGThis is the second time I have purchased a subscription with this company, and it doesn’t work. I contacted customer support the first time. They told me to delete the app and reinstall it, so I did and it still didn’t work. I recently purchased it again (I use this app for my job) and it STILL didn’t work. It said my account was synced and it “updated” itself, but every time I keep clicking on the phone number search, it keeps asking me to subscribe again. When I try to resubscribe, it tells me I already purchased the subscription. I am so done with this app. Absolute waste of money. I will never buy anything from this TruthFinder again. It’s a scam..Version: 1.30.0

Just a vehicle to sell their servicesDoes not do any background checks, only basic searches you can do yourself by searching the persons name online. App is basically an ad to sell their services and reports. They also ask you early in the search to rate their app before going on so I think that is where all the 5 star ratings are coming from. You rate the app before you even realize that it does nothing...Version: 1.28.1

So many things wrong with itThere are so many things wrong with this app. First it takes longer than it needs to to get all the data. Then it asks you to pay $27 per month after you spent so much time waiting for something you thought was free. Why would anyone want to do that if they don’t even know how accurate and informative the report is, and even if it’s a good report, it’s overpriced and you shouldn’t trust them with your credit card information. They should at least have a free trial. And last, this is just plain wrong. This is a violation of people’s privacy rights and strangers can see their information. This is dangerous because someone could get stalked. It’s also asks you for info on the person you are trying to get a report on. If you use the app, please press skip instead of giving them more information on someone. But just don’t use the app at all please..Version: 1.20.1

This update is the worst thing that’s happenedI can’t believe how terrible this updated version is! It completely has all birthdates incorrect and programmed to only show the first of the month for each person. Please please please fix this error immediately. The app was working PERFECTLY fine before this last update. Absolutely a shame for whoever tried to upgrade it. We will gladly take the old version back over this one. Thank you and have a wonderful blessed day!!.Version: 1.31.6

Good luck cancelingDecent app but over priced and good luck canceling a subscription the phone number they list just directs you back to the web page. Then after several unnecessary steps you finally reach the cancel subscription button. Only to find out when you hit it, it takes you to a totally unnecessary page that says this may take a minute please be patient. It never moves waited 30+ minuets several times. This is intentionally done so you give up all hope and keep your subscription every other subscription service it’s one click and the next page loads with a confirmation it’s not that complicated of a process..Version: 1.24.3

They refunded meUsed the app for a day to see what would happen with friends. Nothing came up on 17 different people, but they never took my payment because of my dissatisfaction. I search my name and I had a criminal record when I was a toddler and my pictures come at my father? Searched my father and his pictures aren’t even him? I hope the government can regulate apps like this to work better but in the long run, this is the only app that refunded me for my inconvenience. That’s why 2 stars. Thank you for your time and patience..Version: 1.20.14

I love this service, but...I recently upgraded from a free account to a premium. However, every time I try to sign into the app now, it says that the service is unavailable. I know that this absolutely isn’t the case though, since the website works fine. Is there anything I can change on my end to fix this? I use a ProtonMail for that account, if it helps..Version: 1.29.4

Need to Support iPad OrientationI just want the developer to know that I really like the application. I use it a lot these days. One thing that I find annoying is the fact it will not rotate based on how you hold your iPad. I use it on and iPad Pro with the Magic keyboard which sits horizontally on the keyboard. Instead of vertical reports, it need to orient based on the screen position, fix this and I will give you five stars..Version: 1.31.6

We will seeSome ppl may not find this app useful but i do i plan on finding my boyfriend's dad i know that if i want more info i have to pay then that is what i will do to find his dad i'm doing this for him thank god he is the only person we have to find it's a lot more to his storry on why i'm trying so hard to find his dad and with this app i got some of the answers with money and the update i'm hoping i get a lot more if i get what i'm looking for then i will give you guys 5 star if i can just put a face to his name then i will be in there for get 5 stars i will give you guys 100 stars but only if i can put a face to his name only god's know i'm hoping i will now i don't like to put moneys on apps but for him i will do it this is for the love of my life i hope and pray to god that when i do i get my hard earn money worth i hope that this app will not let me down or give me fake hope ino trying to find his dad we try a lot of apps ppl search ppl finder face book so i'm hoping that this the the one can find his dad it's been to long so i'm hoping this app can and will help us.Version: 1.20.9

Retention of Previously Paid-For ReportsI am extremely unhappy because I paid the full rate for two months knowing that I was just going to have to download all the reports I could think of and go back and read them later. lo and behold, they want me to pay for my downloaded reports again! I enjoyed the accuracy but I run a home-based business, I have five children and I would never have the time to “binge read” all of them at once. Please tell me how to open the reports in my account without paying for them again. I have the $4.99 telephone account, love it, but can’t afford the more expensive ones again right now or I would. Thank you!.Version: 1.24.3

I know you’re full of 💩Yeah. I was looking for records on my ex... my name popped up as a relative and it said I had 10+ criminal records. I have ZERO criminal records. Go shove a cactus where the sun doesn’t shine. You won’t get a penny from me. And to your response... why would I call you with SO MANY reviews saying calling customer service is useless and they get no response to emails? This is what happens when you provide garbage info, ignore customers and take people’s money when they canceled their subscription. They leave horrible reviews.... other people read them... and decide they have no desire to be ripped off. Lesson... don’t run your company like a thieving jerk. Pretty simple..Version: 1.27.5

It’s okThis has the same format as instantcheckmate, looks like the same company, different name. I found other information online for free when doing background checks, that’s why I said it’s ok. It does have other information that I didn’t find online but if I can find it online for free it looks like they should have it when you pay for it..Version: 1.17.14

I wish it would let me editThe address is very old and it wouldn’t let me change the address. it doesn’t provide all the info on someone else too even if I paid more for it.... I need to find the dating sites profiles but nothing... other than that it’s good to have it. kinda too into sex offenders which I didn’t sign up for.Version: 1.26.0

A horrible app with even worse customer serviceI have never written a review for an app before but was compelled to with this one. Do not waste your time and money. Also remember to cancel your subscription with the application or they will continue to bill you every month. I only just noticed that, though I had tried to cancel my subscription roughly 5 months back, the attempt apparently never went through (my browser would remain processing the termination of the subscription for as long as two days but would never actually complete the process [which I found out after they stole over $100]). I tried to reach out to customer service twice and was given the run around of how they can’t cancel my subscription themselves. “[I had] to do it [myself] either through the app (which, mind you, has no way to cancel your subscriptions) or through the Apple store.” What a bunch of crap! This company is a shame and a crock. Spend your money elsewhere. For those who are also stuck in the limbo of trying to cancel your subscription with this godforsaken application; go to your settings, click your name, click “iTunes & App Stores”, scroll down and click “subscriptions”, and cancel through there. What a disgraceful lot..Version: 1.25.11


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