TraderSync App Negative ReviewsShockdav

TraderSync Negative Reviews

2.7
2.78082 star

Total 34 Negative Reviews

TraderSync App Complaints & User Negative Comments 2024

TraderSync app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using TraderSync? Can you share your negative thoughts about tradersync?

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TraderSync for Negative User Reviews

Would be nice if the app was full screen on the iPadIt appears there’s only a phone version.Version: 2.0.3

Platform Has Bugs and is SlowI wanted to like this platform but after using both the online version and the app it became clear very fast that there needs to be more development time. The platform is very slow to load and sometimes you can’t click certain buttons causing you to refresh the page. You can’t expect someone to pay for something that is clearly still a beta product. Also as a trader I need to make sure that the platform I’m using is going to work 100% of the time. Funny thing is when I tried to delete my account there was even a bug that wouldn’t allow me to delete it. There is potential here, but it needs a lot of work..Version: 2.9.8

Decent app - iPad version needed.The app provides decent functionality with a lot of room for improvement. An iPad version would be fantastic..Version: 2.0.8.2

It Needs A Lot of WorkThe app is basic. Not customizable. Lack a lot of features. Fix it before a competitor gets on the way..Version: 2.9.13

Nice website companion, but slow and buggyOne of the few trading journals with a mobile app, which has a lot of stats, but almost no updates and CRITICAL bugs. Can’t set the date of a trade? Keyboard overlaps results when entering a tag? Unfixed..Version: 2.9.13

App unusable on latest iPhoneApp unusable on 14pro max screen goes white and can’t navigate or see anything else other than your impending potential death, just don’t walk into the light!.Version: 2.9.13

Lacking Forex pairsWas hoping to get good use out of this but upon trying to enter the third trade on it found it did not have GBP/CAD. Disappointing really, hopefully this gets fixed as soon as possible..Version: 2.9.13

Needs work.Limited functions. Design is outdated. Sizing for iPhone 15 Pro Max is off so can’t return to previous page. Disappointed.. Could be great..Version: 2.9.22

Beware of this companyI signed up three years ago and paid for a full year. I canceled because I no longer use the service it was too glitchy. They charged me again last year $239 after I had already cancelled. I disputed with my credit card made sure I had canceled but the credit card ruled in their favor. So I lost $239. Ok I let it go never used the app that I had cancelled and then this month they charged me another $239! I could not believe it. I again disputed but with no paper proof the credit card again sided with this unscrupulous company. They now have taken 480 in unauthorized purchases. I tried logging into the app and it says my account was cancelled. No way to contact them. VERY unhappy customer..Version: 2.9.22

Text in the UI is very tiny on iphone 13 pro maxVery annoying to strain to read any text in this app on large screens. give us the option to enlarge all text..Version: 2.9.22

Buggy/slow, HORRIBLE customer serviceTheir customer service is quite rude, don’t honor coupons that are literally in the app after spending a few hours going through their “tutorial step” challenges. Was about to be a buyer, but not after the service your chat rep provided to me..Version: 2.9.12

Very Promising Trading TrackerThe biggest thing I would like the app to support is ROLLS! All the brokerages track current open positions, but in the case of Calendar or Vertical Spreads where you roll your short options week to week I still have to manually track my net credits collects. I understand why brokerages need to track each trade by specific option contract/expiration date, however when you plan to have a long option position open several months out and have a strategy to sell front month options to collect theta and/or capture some implied volatility premiums you need to track your open and closed short credits against your long month debit. I tried a few different ways to report this information in TraderSync however it doesn’t support Rolls or that strategy in general. The math is misreported or at least misrepresented in short form. The credits collected are not reported correctly. Even with manual entry or other manipulations it does not seem to want to report what is needed, (manual manipulation would not be efficient anyways if you have a lot of daily executions). I chatted with support quite a bit and shared several screenshots. He said he will pass the issues along to the higher ups and he was very helpful for me. Hopefully that actually happens. I spent a few hours playing and working with the tools to see if I was missing something... TraderSync is a really nice tool, but in my opinion it really needs to go beyond what my brokerage already allows me to do on the trade management side with my rolling strategies in play. I’m not just buy naked options for wins 100% of the time, everyone knows you have to lose on some positions to control your risk and win overall..Version: 2.9.8

It could be 5 stars, if only it has Unrealized P/L infoIf TraderSync included the unrealized P/L feature, it would be a no-brainer to give it a five-star rating. But since it's missing this crucial element, it's hard to go beyond a one-star rating for now. Let me explain why this feature is so critical. Unrealized P/L is like the pulse of your trading activities. It tells you the current state of your open positions – whether you're making money or not. This isn't just about numbers; it's about having a clear, up-to-the-minute picture of your trading health. Without it, you're missing a big part of the story. Now, think about driving a car without a fuel gauge. You could still drive, but you'd be guessing when you might run out of gas. That's what trading without unrealized P/L feels like. You're in the dark about how your open positions are performing, which can be risky. It's essential for making informed decisions on whether to hold, fold, or adjust your strategies. Moreover, this feature isn't just about today's profits or losses. It's about learning and adapting. By tracking your unrealized P/L, you start noticing patterns in your trading. Do certain strategies consistently show profits or losses? This insight is invaluable for refining your approach and becoming a smarter trader. In essence, unrealized P/L is not just a nice-to-have; it's a must-have in a trading journal. It's the key to making informed decisions, managing risks, and growing as a trader. Without it, a trading journal like TraderSync isn't tapping into its full potential..Version: 2.9.25

Requires Twitter accountI don’t have Twitter. Thought the platform looked nice and wanted to try it out before subscribing to the paid plan but it says you can’t activate your account on desktop until you connect with Twitter..Version: 2.9.5

Your date scroll wheel is brokenDoesn’t show date when you edit it.Version: 2.0.8.1

Good service, app needs improvementPlease add calendar view to the app. Also widgets need to show dates in the chart and the filters should be just as customizable as the web platform..Version: 2.0.6

Bug with calendar says “trades” twiceThere’s a bug with the calendar it says “X Trades trades” instead of “X Trades” each day, other than that great app!.Version: 2.9.13

Downloaded to try it out , so glitchyTried this out as a companion to the web app but this thing is basically useless. It’s super glitchy, responsiveness is poor, freezes often, duplicates manual entries and then doesn’t repsond to certain presses. Overall a pretty poorly executed app that’s keeping me from paying for the web app..Version: 2.9.8

Not compatible compatible with IB unless data a day behind is acceptableChat responses are completely rude and and arrogant and will not acknowledge inability to import from IB same day, so don’t understand their own products or even how brokers they supposedly sync with work..Version: 2.9.22

Poor customer serviceI planned to sign up and sent a message asking about the details of some items listed on the page showing different membership tiers. They sent a 1-line email with a link to the tier page, which is precisely what I referenced in my question. I don’t want to shell out hundreds of dollars for a yearly membership to a company that provides such low level of support..Version: 2.9.11

App very buggyI like the online platform and have paid a full annual subscription, but this app simply doesn’t function. When I was logged in, it would not update or sync my data, and then when I try to log out and log back in, clicking the “sign in” button after entering my login credentials just goes back to the login page over and over again. I can’t even get back into my account. This app is worthless..Version: 2.9.13

No iPad SupportIt’s useful to have an iPhone app, but I would imagine most traders would be reviewing on an iPad..Version: 2.9.13

App CrashingIt’s keep crashing on iPhone 7 plus whenever I tried to edit a trade please fix this bug.Version: 2.0.0

I don’t get itEither I’m using it incorrectly or the trial Version is limited to little insight. I’m not sure what this app is supposed to do but I had thought it would help provide data regarding the current state of my open trades, to help provide insight to get rid of lingering dogs etc. I just see the initial trades I entered manually and this was after linking one of my trade accounts to it. I will quickly digress to a liking it and apologize if I learn I’m doing something wrong.Version: 2.0.6

TrashTried to really dig into the functionality of the app to determine how it could be useful. Created an open position and wasn’t able to go any further than that. Sadly, this app appears to have been thrown together especially since the website description has typos indicating a lack of attention to details. I’ll just create my own in excel or find another..Version: 2.0.8.2

Good but not quite finishedThis would be a fantastic tool to use, but you can’t add in gold, silver, BTCUSD etc etc. without this, it’s useless for me personally. I imagine this is a problem for a lot of users too. Fix this, and you’ve a top ranking app..Version: 2.9.13

No live dataThe software is good. But it doesnt support live unrealized gains. It dorsnt support closing out trades either. U can either delete or nothing. To use this basically u need to constantly download reports from ur broker and upload them here to see ur current day to day. Also it is a pain to that coz u have stick to one date. Not a very good software afterall .. i will nit be renewing my monthly membership.Version: 2.9.12

Pretty uselessGlitchy, wouldn’t update my data, tech support wasn’t helpful. I kept getting an error message when I tried to refresh my data. They told me it was a glitch with the app that would be fixed with a new update. New update came out and the error message disappeared, but the data STILL WOULDN’T UPDATE. I requested a refund for the $179 I had paid for the pro version. Kept getting excuses but no refund. Done wasting my time, but I wouldn’t recommend this to anyone..Version: 2.0.7

Thought I would try for cryptoLooks okay but doesn’t have any pairs for crypto so can’t even manually add trades as there is no symbols. I expected it not to be able to link to the api but thought you would be able to add trades manually. Would be definitely interested if this is resolved.Version: 2.9.13

Better support iPhone 15 pro MaxIf possible could you fix the status bar on iPhone 15 pro max? I am not able to pretty filter icon at all. Thanks.Version: 2.9.25

Had to go back to TraderVueThe one star is for the following: - the user interface is very “sexy” looking... However, in the few short months I honestly TRIED to like TraderSync and use the web version to update and review my trades, I spent more time with support trying to get my P/L to line up with my ThinkorSwim account than I did actually reviewing my trades. It never lined up. Countless trouble tickets for this. My P/L was always wrong and the support guys were always trying to tweak it on their end, to no avail. They could never get it correct to line up with what I knew was right in TOS. I showed them proof even though they eventually put the blame on ThinkorSwim, which I proved was wrong as well. It then got into a we’re right, you’re wrong situation and that I needed to contact TOS. These guys have no idea what real customer service is and it shows by the rating on this app. I should have known. I asked for my money back and to cancel the service and they wouldn’t do it, EVEN after they said they would if I could prove they weren’t matching my numbers correctly, and I did. So they can keep my money, and I am now back to TraderVue where I should have stayed to begin with. The TraderVue system is incredibly simple and much more easy to use even though there isn’t an app. I got suckered into the “sexy” interface and app that TraderSync offers, but it isn’t useable in my honest opinion. Maybe others will have luck. Hope the developers have a nice dinner with my annual subscription, and I better not get charged again..Version: 2.0.7

CalendarWould prefer the calendar section of the app to have the months go top to bottom instead of bottom to top. Makes the viewing experience complicated and confusing in my opinion. That’s the only thing I would have different. Other than that, it’s a great app.Version: 2.9.13

Yearly Pro user. Close but a fail :(I have a yearly pro subscription to this service. Looking at the promotional videos it would seem that it can do everything that is needed to be a truly awesome and useful app. The sad thing is that it has all of the functions, they just aren’t assembled in a useable format. I have sent questions/ improvement requests to support, but they don’t seem interested and only give one line responses. Here is what needs to happen. 1. It already has charting integration with Trading View. But it can only show one trade at a time. If I open and close within a short window, that is all I can see. The fix is to allow the fills for all trades to display on same chart. 2. The trading journal is worthless. They show screenshots and notes as being available to document your progress, but they are tied to each open and close so you can’t just get an overview of what you were doing. Screenshots and notes need to be grouped per symbol per aggregation period (day). I need to be able to read my journal as a human and I need it to include the chart for each symbol with my entry and exits as well as screenshots and notes. As a day trader showing an open and a close that happened within two candles isn’t useful. If I can see that I had 15 fills and the low and 15 covers at the high then I can under and what was going on by looking at the chart. I REALLY want this to be successful. It imports my trades from TOS, the graphic interface is nice and it provides granular statistics. Unfortunately without useful output it does nothing but show pretty graphics. I can’t recommend this to anyone and won’t be renewing. If the developers want some help with fixing this, I’m happy to provide specific feedback. This is so close to being useful!.Version: 2.9.12

Would gladly pay for this if it synced properlyHas entered all my trades into the web portal only to see that not even half of them synced to the iOS app. Quite useless without this basic functionality..Version: 2.0.8.1


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