Cupshe - Clothing & Swimsuit Negative Reviews

Cupshe - Clothing & Swimsuit App Complaints & User Negative Comments 2024

Cupshe - Clothing & Swimsuit app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cupshe - Clothing & Swimsuit? Can you share your negative thoughts about cupshe - clothing & swimsuit?

Cupshe - Clothing & Swimsuit for Negative User Reviews

✓ I’m neutralI ordered about 7 swimsuits from this company and they came just perfectly. I just didn’t dig in them because their bottoms are rather large and I am unusually skinny. No problem. When I attempted to return these suits, they would not let me. In fact they made me pick out ten more suits off their websites for compensation. I truly just wanted my money back and to return the suits. Although their efforts were nice, it was still poor customer service because I felt like what’s the point of me picking out ten more when I know none will fit me anyway, right? I told them that. They STILL would not allow me to return them. Like I said, I’m neutral. The efforts were there, but my requests were not met- and it’s not like they were difficult requests at all. I wouldn’t recommend this company, but I also would not tell others to turn away for them. Just know what you might get yourself into when choosing to purchase from their brand..Losha-LoverVersion: 3.4.0

✓ Love bathing suits but…Don’t want to pay the same amount if I need to return! $20 to return one bathing plus pay for tracking shipping (15/20$)… hope it works out. Never shopping here again. Unfortunately couldn’t find another suit I liked.CanC82kVersion: 4.9.0

✓ Nice quality/ HORRIBLE CUSTOMER SERVICEThe quality of the suit I ordered was great it was just big so I ordered a different size and contacted the customer service department to get a refund for the first suit. I have emailed them on multiple occasions and I get the same word for word general email reply about having two options for a return and to reply back to them with which option I would like. I replied back to them with all the information they requested about my order informationand which option I would like for my return and then nothing! They will not email you back!!! Buyer beware!!! If you make a purchase I hope there is nothing wrong with your order because all this company will do it give you the run around and you will never see a dime back!!!.JmrondoVersion: 2.2.0

✓ Poor customer serviceWhile I’m happy with the suits quality, I am extremely disappointed in their customer service. I purchased 7 suits to try on. I fell in love with 2, and wanted to return 5. For one there was no mention of their “less than desirable” return policy routine. And two I followed all the extremely ridiculous instructions to return the 5 suits and I have only received 1 refund, and they keep responding to my other emails with responses that don’t even match my initial email. Example- they responded to one of my return request emails with- “we are sorry your package has been lost, please check around outside of house and with neighbors to see if your package is around, otherwise it’s on it’s way.” It’s very hard not to lose patience with an online only company that does not accommodate their customers when purchasing and returning suits. I would not have purchased 7 suits, had I known this would be such a headache. Again, the suits are good quality (however I don’t know how they hold up over time since I haven’t worn them anywhere yet) but I suggest buying 1 or 2 suits at a time in case you don’t get your money back. Also, suits run small. I’m a medium and the larges mostly fit well, but a few L were even snug, hence the returns..LaylaBanksVersion: 2.1.7

✓ Pictures of all Color options for same style/itemIt would be helpful if there were models pictured with the items In size 8/10 & 12/14 for the items available in those sizes, Instead of just the size 2/4 Small models…their pictures are gorgeous but they tell me absolutely nothing about how the item will look in my body, and that’s the information I need to know to make a purchase, So, I often prefer to not make the purchase because of that. AND, It would be helpful in making a purchase decision if there were Pictures of all the Color options available for same style/item. Even if they’re digitally changed, as long as they are accurate to the color of the material..NewMommyStudentVersion: 4.5.7

✓ CouponsCoupon codes don’t work even though in date..LorniesgVersion: 4.5.7

✓ Stay away!If you’re reading this save you Money!!! I dislike this company with all my might and will make sure I tell all my friends to avoid them. They are scammers and will withhold information when you need to return. They could have had a loyal customer but BLEW IT. There’s no free returns at Cupshe. The chat can not handle simple requests when asked and are quick to leave the chat, rude. So In 2022, I don’t shop anywhere that doesn’t offer free returns. as I spend a lot on clothing annually. Or anywhere that tricks customers. They even bait you into believing their products have discount codes. You still end up paying for shipping. All of these positive reviews are FAKE. Real customers need to return things every now and then. Again stay away. Don’t bother replying your cancelled. Like your customer chat says after not helping you: HAVE A GREAT DAY 😄.SsangyiVersion: 4.7.2

✓ Did not fit at all. Returning both itemsI was excited with the possibilities, but neither of the suits I ordered fit at all and I will be returning them. Admittedly, one was “medium support” and one was “light” (I should know better!) but neither provided enough coverage or support. I could not get “the girls” to sit in the right spot in the cups with or without the “removable soft cups”. Both bottoms were on the too large side, though one I could have lived with if the top was good. Both suits had a similar style at the back, and the adjustable slide was going to dig into me anytime I sat in a chair with a back. Terribly disappointed!.Cft0912Version: 5.2.2

✓ CupsheGiving 1 star not for the actual app but for CUPSHE. They added an extra 19 on my credit card on my order. No point In contacting them, they just ask me if I want to return..Poka hontasVersion: 4.5.2

✓ DisappointedThe dress I purchased was good quality but the medium was advertised to fit a size 12/14 in actual fact it is more an 8/10. Having trouble now initiating a return as it is difficult to get a link..Nick-anVersion: 5.1.3

✓ I couldn’t returnI ordered a few mix and match bikinis for my holiday, two of them I absolutely loved and fit perfectly, however I bought a bikini top which just didn’t sit right on me and knew I wouldn’t wear it, it was £28 so I thought I’ll return it! I checked the returns policy and that was fine. So I put the order number in and clicked start a return, without even seeing what product it was, it told me I wasn’t eligible for a return? So confusing! I’m £28 down, I really thought I’d found a winner for all future holiday bikinis but I’ve just lost complete confidence in cupshe, great quality, lots of choice, sizes for all and I didn’t mind the price. But with the risk of being unable to return, I won’t be ordering again..928458583Version: 4.5.7

✓ Horrible-plus sizesLately I’ve been getting ads for CUPSHEs new plus size stuff and I got very excited since there’s not many trendy plus size stuff for teens. I downloaded the app and looked and the sizes only went up to a 2X. I thought, yea I’m usually between a 2X and 3X (22-24US) so this’ll be fine. I then look at the size chart and notice that a 2X on this site is the equivalent of a 12-14US. This is very upsetting because most brands don’t even start calling clothes plus sizes until you get around to size 18. I would hardly call this plus sized and think some serious rebranding would need to be done in order for me to ever support this complaint again. If the sizing wasn’t bad enough, the adds I saw were ones saying “all bodies look beautiful in bikinis” and then to see the hypocrisy once I actually reached their site is honestly embarrassing..Maggiepal21Version: 4.1.3

✓ Payment issues alwaysLove almost everything I order from here and rarely have to return anything, it is great quality for price but issue with paying every time. Finally sorted it out today after an hour of fussing with it all. Frustrating..MmaBear73Version: 4.9.2

✓ Can’t returnDisappointed unable to return the items as they were to big. Apparently order number and email address doesn’t exist. Tried to reach out but keeps bringing me back to the shopping page!! Has anyone had this issue?.IGattsVersion: 5.1.5

✓ Need to work on the appCan’t edit your cart once in there, including items from previous purchases that has been paid and delivered. Super annoying. You have to use the computer to make a purchase because of that and that beats the purpose of having a mobile app..RyleylamarshVersion: 2.0.2

✓ Miss being able to sortSo May great options. Sorting by type of bottom. Top or color would be great.CareDL675Version: 5.1.5

✓ Difficult to navigate the appI had 20% off first in app order but it wouldn’t appear ANYWHERE..I ended up going with an 18% off form an email discount but honestly I nearly gave up! Your quality is good as I’ve had before (not ordered via the app!) but the app experience..not good!.Apat1970Version: 5.2.0

✓ Worst Customer Service Ever/ Buyer Beware!!!!Literally on the verge of tears because of how frustrated I am with the customer service contact/process. I am in disbelief of how hard this process has been to get help with a refund. One they piece mail you with instructions and then tell you that they can’t do anything because you forgot to provide something when in fact that piece of information was not requested. Two I have never heard about any companies that do not provide return labels! We are living in the 21st century. Three, you have to pay for you own return and also you have to fight to get it. Truly disappointed by this whole ordeal as I had hoped that the product was indeed everything they say and more. But clearly it wasn’t!!! I will never order from CUPSHE again nor will I recommend it to anyone I know!!!!.K_AllyVersion: 3.2.2

✓ Relentless with the emailsWow, may have decent products but i will never get around to ordering as since signing up i have been bombarded with emails from them. No thanks.Step_pizVersion: 5.1.9

✓ Doesn’t show any of the itemsI thought there was a problem when I installed it so I deleted and reinstalled, but still none of the items show up even after I’ve reinstalled it....GergsrhetrhterVersion: 2.2.0

✓ App okay - credit program horribleApparently you get credits for your orders in the form of cash value after a certain amount. I’ve been waiting over a month for mine to move from ‘pending’ into my account. I’ve been told 3 different stories. 10 days. 25 days. And 30 days. Now has been 37 days..MacFamily1053Version: 3.2.2

✓ Spam spam spamCUPSHE sends more than daily emails with no unsubscribe. Stop..KkjlowewoeVersion: 4.8.4

✓ Problem with App and WebsiteConstantly get error message: SSLerror has occurred and a secure connection to the server cannot be made. I’m feeling very worried about my personal info being compromised. Which makes me sad cause the products are so cute..J@PeacockVersion: 5.1.5

✓ Returns are a nightmareI ordered a size medium and am usually a small in most suits. It was so tight it hurt. The sizing in this suit was way off. It took me two weeks to process a return. I received no confirmation email after placing my order and was unable to track my expedited shipping. I also did not receive a packing slip with my order. They continually told me they could not find my order, and I was unable to provide an order number, therefore, I could not return it. I said I would dispute the charge through PayPal (how I paid) then they very quickly found my order, after multiple messages of “I’m sorry, we show no record of your order.” They only replied to my initial email return request by saying “We will send an email with directions” but never did. I emailed them twice and still nothing but recognition and a promise to send an email with return directions, which I never received. After several days, I realized that if I downloaded the app, I could see they were messaging me through the app. Every time (5 times to be exact) they said my app/account log in dis not work and required me to reset it. I loved the suit...it was just too small. Had planned exchange it but after all this trouble, I will take my money elsewhere. So frustrating. I told several friends about my frustrations and they too experienced the “run around” with returns. I would pay double the price to not have the stress. Take your money elsewhere..LaytonKennedyVersion: 3.2.3

✓ App OK/ Customer Service lackingThe app is interesting because it will offer different sales and prices than the website. I have made 3 orders at this time, one a return because 2 of the 3 suits I ordered were way to small. Trying to exchange for a larger size was a disaster! I ended up returning and with their exchange still ended up paying a portion for the larger size suits. One the next order I just made sure to order a size up. For the most part it has worked out for me but I am on the fence for ordering again. Decent prices, suits have been cute in person but I have seen fraying without even wearing and the metal clasps on 2 different suits are awful and extremely difficult to close by yourself. Would be great if they offered different size options for tops and bottoms. As for writing reviews, I’ve tried to leave reviews of the suits on both the app and website and I’ve yet to see my posts..Char21CharVersion: 2.2.0

✓ Hacked???Update: Apparently, there was a problem with the tracking system. I didn’t receive my bathing suits on time even though i paid 5 dollars extra for it to be sent between 5-7 days, but it was like the 12th day before i even got them. oh and thanks cupshe for writing this update which wasn’t true at all.😘 you just got exposed! i had to change it to be real with whoever is going to buy from your company. and i didn’t get a compliment which is a TOATAL LIE SO JUST STOP. have a great day😚❤️❤️ I bought 2 swimsuits and i was able to track it on cupshe. then after a few days it said to contact customer service. I tried to log onto cupshe with my email and it said no email has been found. On the app it has my email and password on it but when you click on “my account” and then “settings” at the top it says “Acount Linked Mailbox” there was only 1 “c” in account instead of 2. does this show up on yours? does that mean cupshe has been hacked or is it a simple mistake? has any of this happened to you? sorry for the questions, just freaking out at the moment.😂😩.CatysmomVersion: 2.2.3

✓ Offers don’t addI really like the costumes but I’m a new customer and was emailed 15% off any amount but it doesn’t work and I gave up trying. Shame!.81ColleyVersion: 4.9.6

✓ Use this app at your own risk, heck, use this company at your own risk. Apple, I’d remove them.So I recently placed an order with this company for 4 suits on this app. Checked over all my items, good, shipping address, good, payment info, all good. Submitted my order. It immediately told me my order was placed, BUT every item was now a completely different size than I ordered. They ALL switched to medium which I haven’t worn since I was in middle school. Got an email confirmation, guess what, yep, all mediums. I tried to email the company, I tried to call. You get the generic, “we will respond to you as quickly as we can” crap. Don’t try to call because it rings busy to somewhere in New Jersey and then hangs up on you, or it rings until a recording saying the line is busy comes on and to try later, then again hangs up on you. I also received a separate paid email from Cupshe. Hey look, a different number to call for help. I called that and it went to Nanjing, China. Guess what??? That number also is not working. I have also sent them a message via FB messenger. No response yet. Left them a message on FB. No response yet. Take your chances folks. My advice. Don’t use this app, don’t use this company at all..Mommyoftwo74Version: 2.2.8

✓ Review of my orderI love the cover up and now have two. The quality of the material of the trousers is a little disappointing. The black ones are really heavy cotton and the black and white ones are really flimsy and not well made. I would also like to have the option to choose a length in the trousers as I am quite short and so they don’t fit me like they do the models in the photographs who must be very tall. Therefore I have had to return them..Samben91Version: 5.2.2

✓ Nice suits bad appMost of the suits I bought from them last year were really good and fit well. There was one that didn’t love my body that I ended up giving away, and I actually turned on a lot of my friends to their merchandise also. The problem is not with their swimwear or shipping or prices, it’s with the CUPSHE app itself. It keeps getting worse and worse, everything is super slow to load, or doesn’t load at all, and crashes all the time. I have a brand new phone and all my other shopping apps work just fine, it’s something wrong with the tech on this app that makes shopping impossible. I finally gave up, so I’ll have to find another vendor for my swimsuit needs until they fix their bugs. Too bad!.IdobothjayandjaneVersion: 2.2.9

✓ Good, but pushyGood shopping experience, nice selection of items. The marketing emails and reminders are Relentless! I got email reminders every minute for an hour once I had something in my cart!.Jo-SmileyVersion: 5.1.5

✓ Missleading promotionDownloaded because of the %20 discount on first order but what they don’t say is it’s a minimum $75 purchase. I’ve deleted the app..Serenity;o)Version: 5.2.3

✓ SwimsuitsI bought 2 swimsuits. Bought large as I’m 36c bust. They were fine when I tried on at home however, once wet they were sagging around my bottom and baggy. So not too happy with the look..E12 LEVVersion: 4.9.4

✓ Pay little expect poor productI purchased two white coverups and one dress. The coverups material is so thin. It’s not just see through it’s like tissue paper. I know it will not last after one wash. Primark products are far better and cheaper. The dress once I have ironed it! I think will be ok. Will not use this site again. Very disappointed. Update- received very good response from Cupshe to put this right. Although I have now ironed the garments and they look good. The label says “do not iron” but that’s probably because it’s from USA. I’m still not totally convinced they will travel well..Net65!Version: 5.2.2

✓ Purse is cheap. Plastic.Chain link purse was plastic. Cheaply made. Not happy.EspaniardVersion: 4.6.9

✓ Couldn’t add my couponCouldn’t add my $5 coupon after doing the survey that I just did. hesitate to order from this company. Great quality of products, amazing prices, shipping is fast and returns are hassle free. It’s very refreshing and I am a happy repeat customer..VibiskisVersion: 4.6.7

✓ Buyer beware!!!Prices are charged in whatever currency they choose and the actual price you are charged will not appear until it hits your bank statement!! Contacting the company has not helped. They think it ok to not declare the currency..Hidden costs 7Version: 3.0.9

✓ DisappointedMy order took over 2 weeks to arrive, everything I ordered was very bad quality. On top of that one of my dresses was non refundable I got charge £20 something pounds for a very poor quality dress that I did not want and no option to return. Will never use CUPSHE again. Disappointed is the understatement.FitnesswithsevVersion: 5.0.2

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