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Hot Topic—All Fandoms Welcome App Complaints & User Negative Comments 2024
Hot Topic—All Fandoms Welcome app received 69 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hot Topic—All Fandoms Welcome? Can you share your negative thoughts about hot topic—all fandoms welcome?
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Hot Topic—All Fandoms Welcome for Negative User Reviews
✓ WowJust ordered first time , probably the last until its Canadian. Great stuff that my child will love but way to expensive for what i ordered..Version: R10
✓ It won’t let me sign inI put in my sign in info and just a pop up appeared and it didn’t work. I even signed in on safari just to make sure and it worked there so it must be something wrong with the app. Update: it let me sign in once I clicked “shop now” and then went into the login menu..Version: 3.2.10-r3798
✓ Doesn’t let you check out with PayPal :/I’ve been shopping at hot topic for a while now and I love their store however their app is awful when it comes to checking out. After putting all your information, I go to check out using PayPal not only does it put a temporary hold on my money but it doesn’t go through. No button or options to officially “place your order” whatsoever. It just takes me back to show me my payment options! I’ve read the other reviews and they are also complaining about the glitches not only on the app but their website too. This seriously needs to get fixed. I don’t think I’ll be bothering with shopping through their app or their website anymore..Version: R9.3.1
✓ Canadian site!?I love hot topic so much. I used to go in-store shopping all the time, but Ontario is in lockdown still. I have been unable to order from your site because exchange just costs far too much... when’s a Canadian site coming??.Version: 6.3.1
✓ Checkout ProblemsI wanted to buy a backpack that’s 30% off only today and I think “thankfully I have the app because the store is closed.” And I got an extra $5 off for my birthday. BUT but instead of being able to use any of that the ONLY day I can it won’t work. I go to checkout and it brings me right back to my order summary. How awful! I just wanted this bag the only time I can get those discounts and I was all ready and everything but now I can’t and I am very upset. ——————— I went back to app and it said place order after idk how many times i tried and I’m pretty sure it did place it which thank you if it did. Happy I was able to use those discounts. My first review is a rant of the inconvenience and now I’m slightly relived and hopeful..Version: R11
✓ Signing up and countryI cant seem to sign up wine i press ‘signed up in store’ so i continued to make a new account but it won’t let me since the postal code isn’t recognizable and when i go straight to shopping everything is american?.Version: 4.1.1
✓ Complete rip offI’ve ordered stuff twice now and first of all you can’t even redeem your hot cash because almost everything isn’t combinable with your hot cash or always out of stock. Then when I tried to access my order history through the app it was always blank as well as the contact us page. I also had ordered boots through them and never received them even though I paid for them. As far as I’m concerned the fact that you can’t get ahold of them or the fact that you can’t even redeem your hot cash, it’s a total and complete rip off in my opinion I should get all my stuff reimbursed for false advertisement. I won’t be shopping here again nor do I recommend this store to anyone. It’s not like it used to be..Version: R9.3.1
✓ Not GoodI’ve read one review saying they don’t ship to Canada. They absolutely do ship to Canada so don’t listen to that dumb idiot. I’ve bought plenty of items online. But this isn’t about that. The app is not great. It’s glitchy and buggy as hell. Can’t tap on certain things properly because it’ll either move your screen around and you end up tapping something else, or nothing will open at all. The pages zoom in when tapping and using the back arrow when viewing an item will bring me right back to the homepage instead of the category I was in. So yeah, a few things to work on, ya know?.Version: 4.1.1
✓ App is wonkyI love hot topic; the website is mostly fine but the app itself is very glitchy. signing in was a major pain as well. :’3.Version: R16.1
✓ Not the biggest fanHad issues getting my email password reset resent to my email, waiting until I couldn’t wait longer, hours. And the interface for check out is not the friendliest, to add something to your cart you have to basically cancel your order and restart the entire process. Wish my store was a local store to ship from, I didn’t exactly want to spend the shipping cost when the hot cash coupon is . I have been a customer of hot topic for around 20 years, maybe longer, I still love the company. But making use of the hot cash and not losing it was a hard accomplishment, I’m greatful for you to offer something to give back tho.Version: R15.1
✓ WishlistNow, I love hot topic. And when I’m shopping online I like to add everything I would like to get to my wishlist first before I consider buying anything so then I can go through everything I put on my wishlist and prioritize what I wanna get now and what I’ll get later on. But it’s very frustrating when I’m half way through putting things in my wishlist and it comes up with an error and erases everything I added. Then I have to start all over which then I’m frustrated and just don’t get anything. There’s been a few updates claiming the bugs with the wishlist have been fixed but I’m having constant issues with it and I never used to a few months ago. I just want my wishlist to work 😭.Version: R9.3
✓ Needs fixes :/I love shopping at hot topic and have been shopping for years, mostly in-store though. last week i bought online, which i should say it was a bit disappointing. i bought a mini backpack, order went through, everything went well at first. only problem was that when i double checked the address, it didn’t have the complete address even though i put my apartment number and everything! unfortunately though it had already went through UPS and they didn’t help much either… customer service at hot topic was great though! people were nice, but it’s not logical how hot topic doesn’t even let you put the full address and it doesn’t give u an option to put in a apartment number, i had to put it under “street address” and by doing so i guess it didn’t add the full address information. so i guess, in a way, it would be more helpful to update location information. also… once UPS had “not delivered because of missing address information” i called hot topic so i could possibly reship it… i had to pay again for that? obviously i did, but honestly in my opinion it shouldn’t be like that since i already paid one time. but anyways, i don’t usually complain, but please fix that for people, it’s truly upsetting. probably my last time ordering online, especially because of the whole reshipment situation..Version: R9.0
✓ App isn’t workingApp hasn’t been working for a few weeks now. You can’t login, add items to wish list & the search bar isn’t properly searching items. Hope it gets fixed soon!.Version: 4.1.0
✓ They sure don’t wanna take your moneyThe app is fine, I guess. And I love Hot Topic but their check out system is atrocious. Their cart isn’t easy to work and you need to “edit” it to do anything with it, annoying extra steps. But the most annoying part is it’s so hard to pay them. The payments never go through. Most of the time when I go to check out and hit pay it just does nothing. Or it says that the item you want isn’t available anymore due to it selling out and won’t left you continue. Then I get an email saying the order went through. Like what??? Like you’re a huge company. Get your app together..Version: R7.0
✓ Review for the App Not StoreThis app is just the absolute worse. I downloaded the app because the website on iPhone for Chrome does not work. The checkout process is not possible. When I try to checkout by tapping on my cart, I am never taken to the cart or checkout process. Absolutely crap. I downloaded the app and it’s also useless. It takes forever to add gift cards to the app. My cart is constantly deleting itself, so I have to add (by memory) all items that I previously added to the cart. The app is constantly glitching. My wishlist was at 0 items, even though there should have been a ton of things, so I added new items. Later on all the old items reappeared and the new ones disappeared. Totally garbage user experience. For unknown reason, users can only add 4 gift cards at a time. Annoying!.Version: R9.3
✓ Canceled orders with a lie for reasoningThey give you hot cash to use and say you can use multiple at a time. But then when you do your orders get canceled and an email sent saying sorry they are out of stock. Funny how EVERY SINGLE ITEM of my orders are suddenly out of stock because I was using their sales and hot cash to shop. When I go back to the items they still show as available though, huh imagine that! I had 2 other orders I did that were done days ago and showed as being able to ship to store, now all of a sudden one shows as back ordered in the app but I haven’t received an email about that and another looks like one item is canceled (the more expensive one) and the little item I had with it is still shipping, again no notice about that. Why bother giving rewards to customers if you just take them back and then lie about it?!?!?! ***** new problem****** Went on to shop for my nieces bday and I have items saved in my wishlist so that I would remember when I needed to get them for her. Every time I try and click on it though I get an unknown error message and it’s blank 😡 What happened to my wishlist and everything saved!!.Version: R10
✓ Mixed feelings babyThe store is fine: I like hot topic as much as the next person. It’s a store. The selection is okay and it arrives in a reasonable amount of time. If I wanted to buy things exclusively available in stores I would go to the store. I don’t like that some things that are advertised are not even available to ship. Store availability is one thing but why even tell people it’s in stock in the first place when it’s not? What’s the point? I don’t live anywhere near a hot topic and I don’t think a lot of other users do either. It’s a tease..Version: R9.3.1
✓ Won’t send reset password linkI’ve been trying to reset my password on my account for DAYS, yet every time I hit “Forgot my Password” and send my email, I never receive an email back from Hot Topic with a link to reset my password. I’ve tried for several days now. I’ve tried creating a new account with a different email but because my phone number is in use with my current account - I’m unable to create a new account. I ordered something using Guest since there was a sale but since I can’t get into my account, I can’t even track it! I’ve tried all of the passwords that I could’ve used, but they’re all invalid. I’m severely unhappy with this app and the website..Version: 4.1.1
✓ I love this app but...This is a great app but lately there have been some inconveniences. When the hot cash discount was going on a friend and I were trying to finish out an order and we put in our shipping address, clicked the one that they found then it showed that we needed to fix our address. Eventually after fussing with the same “problem” we gave up and missed the deadline. Today I am also having the same problem and there is nothing wrong with the address I typed in. I do not want to miss it this time I have items that are Christmas gifts. The store address is “incorrect” also. Please fix this soon. Thank you.Version: 4.1.1
✓ DONT ORDER FROM THE APPI recently placed a order from the app and the unit number from my address was dropped. I know I entered my address correct, and more importantly double check before hitting submit that it was correct due to the amount of money I was spending. After hitting submit there was some kind of glitch, I didn’t think much of it until I got my email confirmation. My address was missing the condo unit number. I contacted hot topic customer care ASAP and was told there was nothing they could do and that I’ll have to wait to contact the carrier. Now I’m attempting to contact three different carriers, as well as hot topic customer care as I can’t change the address for at least two of these carriers only the shipper can make changes. Save yourself the trouble don’t order from the app..Version: R8.0
✓ Hate This App Sometimes Not loading the changes.You HAVE to wait to exchange something for a different size and hope its not clearance or anything else that prevents you from exchanging. Customer support was terrible there was a reason i went in store in order to buy because i already knew online theres always an issue I picked a size to big and in store they didnt have 2xl for most of the stuff i wanted now since I confirmed the order which you do when you check out all you can do is cancel it? I spent a lot of money to get everyone something right for Christmas i sure hope my pants aren’t to big because if i can’t exchange it im never using hot topic again love the store but very unprofessional sometimes..Version: R16.1
✓ Checkout problemWont let me check out. Always has error..Version: 6.3.1
✓ Redundancy is aggravatingIs it really necessary to list the same item in various colors as separate items? It takes forever to browse through a category because you have the same shirt designs listed as 10 separate items due to shirt color, then another 10 times because it’s available as a hoodie too. Most efficient sites list the design once and then give you the option to select shirt color or even type, the same as you would select a size. You grossly inflate the actual number of various items in a topic/category by doing this, which is very misleading, as your selection is no where near as large as you’d like to have shoppers believe. Very deceptive practice..Version: 4.1.1
✓ Great App, Shame the Wishlist Feature doesn't workI love Hot Topic so much-I'm a Diamond member, and I love building wish list of the cute clothes that drop, but recently everytime I try checking into my wishlist it gives me a unknown error and to retry button that never works. I uninstalled and reinstalled the app, but when I did I lost my wishlist. I feel if I redid that process again I won't have any of the items in my wishlist and I don't want to keep restarting just for it to happen again. Please can someone get back to me and help this problem? I can't be the only one who can't access their wishlist..Version: R8.0
✓ All i want is the Eevee Evolutions Loungefly backpack….I cannot find this backpack anywhere but here. BUT this APP needs a serious revamping. There are bugs and glitches and will show you items that are no longer in stock and probably will never be in stock again. When i clicked checkout to receive my Backpack, i even paid for expedited shipping and to round up and give to the Hot Topic Foundation charity….the app crashed but Hot Topic still charged me for my order. I will never know if i’m really getting the backpack or not. or my MONEY BACK OOF I never received a notification for the package or anything but i definitely got a notification from my bank.Version: R9.3.1
✓ Won’t let me place a order.Keeps telling me payment didn’t work and that there’s an error. i don’t like the app. need to fix it..Version: R10
✓ Was great at first...I bought from this app twice, bought from the mobile site countless times, never had an issue with the app until today. My second order; three dresses, they show up in the mail except one of them is not even a dress, but a shirt. Called customer service and they said they’d send me the right item; even got a new order number and everything! Only to get an email a day later saying that the new order that would send me the right item was cancelled. Like I said, never had a problem with the app before, so I checker the mobile site and see that my size was out of stock, which the app DIDN’T indicate at all. In short, I like the idea of the app and I really hope they fix it so that it is current and all of the information on the products is correct..Version: 4.1.1
✓ Not logging inIt won’t let me log in.Version: 3.2.10-r3798
✓ The app + website need so many simple fixesBoth the app and website drive me absolutely crazy to attempt to place orders on. I’ve been shopping with HotTopic for yeaaarrrssss, and absolutely love them! BUT the technology they’re functioning on is losing them so much money. I’m always very careful about what you can’t purchase while redeeming HotCash, and and HotCash obviously doesn’t work with other deals. I always double check everything with coupons, codes, sales, if it’s in stock, anything special like shipping or customizations that would hold up the transaction. I also always check all of my personal information for the transaction as well. With that being said, way too often do I find myself in the position of fighting for my life just trying to make a simple purchase on the website and app. It never gives any reason why it can not place the order to even attempt to fix it. If it at least gave a reason, it would give the customer the opportunity to correct whatever the issue is and move on with their purchase. I really just want to be able to order online easier. It’s simple fixes, that would save so much time..Version: R9.3.1
✓ Doesn’t workTerrible interface, it’s like using a browser on your phone but worse. Everything was buggy and the different options for advanced search weren’t appearing properly, such as the options for colour. I also tried to make an account, but it just said “Password Required”, but there wasn’t any place to input a password?.Version: 4.1.1
✓ Mixed emotionsThere’s a lot of media I like that I can buy at Hot Topic from metal bands to anime. I can definitely criticize some of the pricing and it’s odd and ironic advertising to certain alternative audiences sometimes, but I enjoy the store overall. I like that it’s slowly being tiny shades of old school HT back with recent accessories on catalog. However, problem is that when I was about to check out, I couldn’t activate my $10 in rewards. I took the suggestion of customer service. While they were very nice, the advice didn’t help at all. There are legit so many complaints this year about the app and website being incredibly buggy and it feels like that part hasn’t improved much. First, you couldn’t even look at your profile, now you can’t even activate your reward points. Please here out the many customers calling this out and having very similar or exact issues that I have with the app. Also, it’d be nice if the app and website in general was consistent on every device with the wishlist like with other apps that allow users to make wishlists on their accounts. It’s annoying I have to start my wishlist all over again on my phone yet the website updates the list from all devices..Version: R8.0
✓ Can’t Log inThere’s something wrong about the app. Please fix this..Version: 4.1.0
✓ Items Stuck in Processing LimboMuch like a Hellmouth, black hole or an oubliette the Hot Topic and Box Lunch apps are stuck in a demonic limbo of uncertainty when it comes to the track of your orders. I have expressed my concerns with both never showing my items are shipped to customer service and it is really not a big deal to any or them as they know there is an issue. Sad part is now I have to call the stores or customer service to check on my purchases as if these companies are my child. Just found out my item is at the Hot Topic store AGAIN and never received a call or email. Oh and I know I will get the same response here from customer serve/the app developers to, “contact us so we can resolve this”. I think four years of my input is long enough and you still haven’t fixed the issues. On a positive note, they can take my credit card payment quicker than a New York minute, so your payment transactions are working perfectly..Version: 4.1.1
✓ New Updates NeededI love the app it is easy and keeps me updated on what for sale and allows me to find a lot of things I’m interested in. However I dislike the wishlist portion, I always find items that I don’t like on it and when I attempt to delete them I have an error. I have also tried twice to tell them to correct this but it seems it goes unanswered. Edit: They changed it and it looks great and it states it “fix” the wishlist problem however I tried it and there are still items which I never seen on my wishlist and again tried to remove it but nope won’t go away and continue to give me an error..Version: 4.1.0
✓ FixBooo!!! First it sign me in... then it does, but not to my account. It says hello guest and no option to sign out. I can log in from my broswer though... I even tried uninstalling and reinstalling... still the same hello guest.Version: 4.1.0
✓ Kinda glitchyIt’s so hard to shop with the app and also on my phone with safari or google! When there’s a countdown or a sale, the screen glitches up and I often click the wrong thing and end up elsewhere. Or if I want to go back, there’s no option and I end up back at the front page and lose my spot- incredibly annoying. The app also won’t remember my address no matter how many times I tell it to. Every tank top I click on, an error happens right before I cash out saying that I can’t buy it because it won’t ship to me. :(.Version: 4.1.1
✓ GarbageNothing on the app works. You can’t sign up on it, once you login nothing pops up but a blank screen. I’d give it 0/5 if I could.Version: 4.1.1
✓ Canadian website as well as visa debit payment optionsI really love hot topic I have over 100 things in my wish list but I can’t buy ANYTHING every time I go to checkout it gives me an error and I believe it’s because I’m only given a credit or paypal option and I have neither only a visa debit card and it doesn’t work also it’s so damn expensive I wanted 10 things and it’s over $200 because shipping is around $60-$70 which is insane. In all really if I could buy my stuff I would but till then my rating remains at 3 stars.Version: 6.4.1
✓ Fix. Your. App.Giving two stars is generous. I’ve just spent the last 23 minutes trying to place an order on this app with a gift card. I entered my information more than 10 times on 3 different pages. I’m never logged in. I’m always a “guest” no matter how many times I log in, I have to log in again. It’s almost as bad as the website on your desktop. (At least that one can decently complete orders.) I’m deleting this app & BoxLunch off my phone because I just don’t trust em to work again. This was the final straw for me. TL;DR: Never stay logged in, can’t complete a ONE item order over the app & have been having continuous problems since it’s been out. ✌🏼.Version: 6.4.1
✓ CanadianYour in every Canadian Mall, but your website is in USA. I haven’t been successful in ordering anything from your site. It’s to buggy!.Version: 6.4.1
✓ Cheap Quality for a FortuneAs a longtime supporter of Hot Topic. I’m disgusted at how low the quality of all their products has become. The prices are also goddamn disgusting. I’m sorry but I’d rather not pay $50 for a paper thin shirt I can literally see through..Version: R13
✓ Checkout and WishlistI can’t login to my account and when I do, I can’t add anything to my wish list or check anything out.Version: 4.1.0
✓ Disappointment..It worked first and then it won’t let me log in! And when it does it says I’m a guest. Something is wrong with the app.Version: 4.1.0
✓ BuggyGreat app but I’ve had it for years and it still has the same bugs…it’s really annoying because I’ll spend a long time curating my wishlist and then one day it’ll say “error retrieving wishlist” and it’ll continue to say that for who knows how long until one day it finally lets me open it but it also deleted everything in my wishlist in the process. The wishlist to me is like a guideline of what I want to buy so when it’s not there I have trouble remembering what it was I wanted to buy. Then I have to do the wishlist all over again!.Version: R9.3.1
✓ The bugs just keep coming...When this app first came out, I really loved it, but as time went on, things just kept glitching. The wish list started first; it wouldn’t show my list or would say my list was empty. Then it stopped showing all tracking of packages; says “processing” all the way up until after it’s delivered (or not delivered in some cases). Then today it logged me out (which the app never has done before), and when I tried to log in, it says my log in info is wrong, changed my password, still didn’t work, but when I tried the actual site, my log in worked. But then the site let me down because when I went to check out, it wanted me to reenter my card info (even though it was already saved on my account and was not expired), and in the time that elapsed for me to reenter my card info, the item I was trying purchase sold out. Not happy with HotTopic all around right now..Version: 4.1.1
✓ Now I can’t even shop, wow thanksWell all I can say about your latest update is now if I use my app to try and shop, it says to update app, yet I have already done that. I can press the update button, you know because its not like you can bypass it, and will bring me to the dang app store, which shows it has been updated and only shows “OPEN” instead of Update... but if I press “OPEN”, its the same cycle which NEVER will actually shop. I mean I guess you don’t want anyone to shop, then its a great update.... otherwise its pure CRAP because before this update it actually worked. Now, if I click the link in the emails I have received, I can actually can shop... and I have placed orders that way. Fix your junk or quit “fixin” what ain't broken..Version: 6.4.1
✓ If you’re Canadian not worth it 😠The online site wasn’t working so I downloaded the app and it still isn’t working?!? It’s not letting me pay I have my card info in it and my account has more than enough money and the transaction doesn’t go through >:(.Version: R11
✓ DisappointedI spoke to customer service today and had received $10 in credit I was not able to access my account tried several times. I had to created a new account just to purchase my sons shirt. I was not able to use my credits and my Amex card either wasn’t able to use my own account had to create one for daughter super frustrating and I’m upset I had to pay with a credit card when I had enough credit / points to use but was block from my account. Honestly have been extremely disappointed in HT lately and the some store associates haven’t been helpful or friendly either. I’m not looking forward to speaking to customer service about this experience tomorrow. Sigh.Version: 4.1.1
✓ Login Issues DailyI have had login issues for months now, none of the updates have fixed it and frankly it is getting ridiculous. The app logs me and my mother out multiple times daily, repeatedly saying that the password is invalid whenever I know for a fact it is correct because I can log into the website no problem. Resetting the password does absolutely nothing as it still says it’s incorrect and sometimes it’s days before I can log back in again. I love Hot Topic but the app is pretty much just a waste of storage and time, especially when it repeatedly logs you out while trying to order. I would just stick to the website if I’m being honest, though it seems the website is having issues with logging people out too..Version: 5.9.3
✓ Some minor bugsI really like the look and feel of how the app looks now. It’s more convenient in my opinion to endlessly scroll than to go to the next page. Also so far it hasn’t glitched out on sent me back to the homepage like it used to. There are some issues though, when searching it will say something like “12 results” and then only show maybe four of them. I’m not sure if that is due to some items being out of stock or something, but I think generally people would still like to see those and then find out that they’re out of stock. Another thing is when you scroll down to recommended items sometimes clicking on them doesn’t go to that item. Once again not sure if it’s because they are out of stock but being able to go to those items to find out it’s out of stock would probably be more preferable. Or maybe them saying out of stock. Last thing I have is that when shopping for things in general it eventually stops displaying items but you can still scroll..Version: 6.0
✓ App glitchYour app has been glitching for a month now, I try to make a purchase but it stays stuck on the “continue to payment” screen. Please fix this issue..Version: R9.3.1
✓ Hot Topic App Could Use Some FixesThey need to improve / fix the navigation of the shopping experience. After clicking a specific item, there’s no way to go back to where you last left off; the back arrow is the only way to go back but that takes you all the way back to the beginning of your search. For example, I’m on page 14, and after clicking back, I have to start from the beginning and set all the filters all over. Also, I don’t even try to apply hot cash codes in the mobile app because the pricing is not reflected correctly after their application. I have to use a web browser to get the updated pricing. It’s pretty annoying, making it an unpleasant shopping experience. I personally use the app only to make quick searches. This only applies to the App, but Hot Topic overall is a pretty awesome store to shop at..Version: 4.1.1
✓ Wish list doesn’t workWhenever I try to put something in my wish list, it never shows up and it says my wish list is empty. SUPER annoying!!.Version: 4.1.1
✓ Error occurredCan’t put address in to ship just says error.Version: 4.1.1
✓ They forgot to put my addressWhen I ordered the items, I put my address in, then I ordered it, few days later I got the email saying it is on its way but the shipping address says “apartment building” I’m like ???? Then today I went to track my package, it saids there’s a difficulty getting the address. TURNS OUT HOT TOPIC LITERALLY DIDNT GIVE THE MAILING COMPANY MY ADRESS. NEVER SHOPPING ON HOT TOPIC AGAIN. HORRIBLE EXPERIENCE..Version: 4.1.1
✓ Cart isn’t working at allSo basically I looked over the app for the things I wanted and put a bunch in my bag, then I was going to go to the bag to buy some of the things( the same day and same time… I didn’t leave them in there for days before checking) and it said there was an error therefore I couldn’t see any of the items or proceed to buy any of them. If this isn’t fixed I will not be able to buy anything so hopefully this is a quick glitch that can be fixed soon so that I can buy things through the app. Otherwise the app is great, but if I can’t buy anything it’s worthless….Version: 6.4.1
✓ Needs SO many fixes!!I cant see when my rewards expire, can’t see my wish list which is the most frustrating part. the app is so buggy and it can be hard to just check out pleaaasee fix this :( I edited this to add another star since the wishlist eventually got fixed but that doesn’t change the fact the app has been pretty difficult to work with the past couple months. I was trying to use my 20$ in rewards the day before they expired and not being able to see my wishlist was kinda annoying :/.Version: R9.2
✓ AccountI find it annoying whenever I log out and log back in all my stuff from my wish list is gone and after I try and log it I reset my password then it won’t let me log back in.Version: R16.1
✓ Not worth it if you’re Canadian.No Canadian store. Fees are crazy. Nah..Version: 6.3.1
✓ Fix the app! I can’t buy anything!Can’t log in. Keeps giving me an error! Can’t add anything to my cart! Can’t add anything to my wish list! None of your customers are able to shop through your app unless you fix it! I’ve been wanting to buy newly released items through your app but it’s not even working. Please fix this as soon as possible! Much appreciated!.Version: 4.1.0
✓ BooI was so excited for this but it won’t even let me log in. I’m thoroughly disappointed.Version: 3.2.10-r3798
✓ Changing emails!I love the store and all but please! I want to change my email! Could you do something about that?! I need to change my email please!!!.Version: R15.1
✓ Issue!The wish list still doesn’t work!.Version: 4.1.0
✓ Print On Demand Poor LayoutAny time I’m searching for products I want, I get so frustrated and annoyed at the number of print-on-demand listings. A new listing for the same design in every different color and style. They clog up the search results and there’s no way to filter them out without filtering out other clothing items that AREN’T POD. Either give the option to filter these out, or do what literally any other retailer does; add the color choices to ONE listing, and maybe even style choices. The idea is that they’re custom-made, right? So let the buyer choose their size, color, and style for that design under one listing rather than making a bunch of different listings for every variation. I hate using the app JUST BECAUSE OF THIS. A lot of the things I look for have very few search results, and it’s hard to look for anything new when all I see is POD listings. Please fix this..Version: 4.1.1
✓ What’s Going On??I’ve been shopping at HT for years and loved the convenience of the app and loved how quick and easy it was to place an order. However, lately, I’ve been having some similar issues as some other guests where it won’t allow me to go beyond the checkout screen!? I have been trying to place an order since January 2023 on the app [ridiculous I know] but it just didn’t make any since to just STOP working?? Ive tried just about everything short of opening a new acct. I had a ton of items in my cart, had my hot cash codes all ready to go but everytime I clicked “continue to payment” it just returns to the “shipping address” and won’t go beyond. I’ve tried a NUMBER OF THINGS, I even remove EVERY ITEM from the cart and just re-added ONE item to the cart and STILL cannot go beyond the “Continue to payment” screen. Please fix so I can go back to spending all my money ;) Thank you.Version: R9.3.1
✓ Really?They actually don’t ship to Canada. This is the dumbest thing I’ve ever seen. Just go to a store, the app’s not worth it..Version: 4.1.1
✓ Not available for CanadaWhy can’t Hot Topic have an online Canadian store as there are Hot Topics all over Ontario anyway… 🤷🏻♂️ no I don’t want to pay $100 in shipping for my NBC socks, thanks..Version: 6.4.1
✓ I love shopping at Hot Topic! But this app is horrible!Please do another bug fix improvement update! Each time I scroll and add an item to the cart, IT TAKES ME BACK TO THE BEGINNING.. So annoying that I can't just return to were I was scrolling to or at least to the same page, but no I GET SENT BACK TO THE HOME PAGE AFTER EACH ITEM I ADD TO THE CART! 😡 also some loading screens are taking longer than usual sometimes the add to cart buttons change, WHAT'S GOING ON WITH THE APP DEVELOPMENT? THEY ARE ON VACATION ALL YEAR?! Horrible website/app that keeps crashing. Online shopping is supposed to be easy and simple...Version: 4.1.1
✓ TERRIBLE, no good, and generally horrible appI have no idea what these people are talking about when they compliment the HT app, and I’m pretty sure they don’t know, either. Do y’all even app? The app filters are pretty much nonfunctional, making it clunky and impossible to use easily. I’d like to be able to find just dresses or just Harry Potter stuff for my niece or just Totoro for my stepdaughter. But no, it cannot be done. I’ve been a loyal Hot Topic customer for 30 years; and as progressive as they are, you’d think they would get with the 21st century and make a user-friendly app. But nope. Sadly. What’s really weird is that there is a LOT of stuff that’s available via the app but it isn’t on the website and vice-versa. Really y’all? Get it together. 🙄.Version: 5.9.3
🙂 Hot Topic—All Fandoms Welcome Positive Reviews
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⛔ Hot Topic—All Fandoms Welcome Problems
