Xfinity App SupportComcast

Xfinity App Support

4.39755 star

Total 760,172 Ratings

What is Xfinity? Description of Xfinity

The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it.

Xfinity customers get all this, free:
• Everything you need to manage your account — pay your bill, view your plan details, change or upgrade your service, and more
• Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer.
• Tools to help you view and troubleshoot your Internet connection, get outage updates, and even restart your equipment
• An extra layer of security and help keep your personal information safe with sign-in alerts

Plus, customers who choose the xFi Gateway also unlock the powerful tools of xFi within the app:
• Access personalized tools and tips to help improve your WiFi performance
• Test the Internet speed reaching every connected device in your home
• Protect your devices and help keep loved ones safe and secure, with Advanced Security included
• Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more.
• Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device.

Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.

Need help signing in?
- If you don't have an Xfinity ID yet, create one here:
- Look up your existing Xfinity ID:
- Or reset your Xfinity password:

Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at

Xfinity App User Reviews

What do you think about Xfinity app? Ask the community a question about Xfinity!

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Xfinity Pros

Thank youWe are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future..Coleyh315Version: 3.27.0

Awesome Customer ServiceSo I’ve been without internet connection for the past 3 days now and couldn’t quite figure out why. My bill was a little late and I figured that once I paid it, everything would go back to normal. I was wrong. After getting upset I finally decided to reach out to representative and luckily they provide a chat room option because if you’re anything like me, I hate talking on the phone with people about these kinds of things. Vachan came online and was very friendly and patient with me as promised me that he would help get my service back up and running. After about 25-30 minutes of troubleshooting, he was able to get my service back up and online and everything ran smoother than before! He was awesome and extremely helpful and it’s because of representatives like him that keep customers satisfied and wanting to continue services with them!.Ranfo93Version: 2.21.0

✓   Xfinity Positive Reviews

Xfinity Cons

APP No Longer WorksI’m giving this 2 stars due to the fact that it used to work well before & we never had issues with it until now. Something is wrong and it won’t allow us to log in on mobile devices. It acts as though it doesn’t recognize our password. We have changed it thinking maybe that would reset it somehow and that it would begin to work again. NOPE!!! We have tried to uninstall and reinstall several times and also tried to change the password AGAIN still to no avail. I need the app in order to be able to check the feed for the cameras that are on the outside of our home and not being able to sign in makes that virtually impossible. When ur paying $200 per month for services u expect to be able to use an app that goes with one of those services. I really was going to leave 1 star but only gave it 2 due to the fact that it worked perfectly fine before this issue. But for the money they are charging us we should all have an app that works without issues of this kind..Woman At Wits EndVersion: 4.13.0

Comcast is Out of ControlThis clown show of a corporation is now requiring the app to do basic gateway functions like port forwarding, managing devices, and firewall settings management, and has shut down the website that used to allow these functions without a mobile device. Of course the gateway manager is also useless now. For such a shameless display of anti-consumer practices that could only be possible with the backroom local monopoly deals ISPs and telecom giants have with each other, one imagines the Comcast executive suite twirling their mustaches and cackling maniacally while adjusting their monocles, warming their hands by the fireplace that has been stoked with fresh live puppies. While it is well known that Comcast is perhaps the worst of the worst in terms of shameless corporate greed and evil, it deserves saying again. In an age when access to the internet is an essential private utility, this behavior is more than shameful. There will be no reprieve I suspect until internet access is classified officially as a public utility and regulated as such, but since Comcast seems to have adopted a policy of shamelessly spitting in the face of consumers, the least I can think to do is spit back. May every SVP-level exec and up at Comcast suffer every misfortune that life has to offer, and be duly and eternally punished in the afterlife..Gchandler86Version: 4.16.0

✗   Xfinity Negative Reviews

Is Xfinity legit?

Yes. Xfinity is 100% legit to us. This conclusion was arrived at by running over 760,172 Xfinity user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Xfinity is 87.0/100.

Is Xfinity safe?

Yes. Xfinity is quiet safe to use. This is based on our NLP analysis of over 760,172 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.3/5. AppSupports Safety Score for Xfinity is 87.5/100.

Should I download Xfinity?

There have been no security reports that makes Xfinity a dangerous app to use on your smartphone right now.

Xfinity Screenshots

  • xfinity iphone screenshot 1
  • xfinity iphone screenshot 1
  • xfinity iphone screenshot 1
  • xfinity iphone screenshot 1

Product details of Xfinity

App Name:
Legitimacy Score:
Safety Score:
Content Rating:
4+ Contains no objectionable material!
Utilities, Productivity
EN ES   
App Size:
306.47 MB
Bundle Id:
Relase Date:
18 April 2017, Tuesday
Last Update:
07 November 2022, Monday - 15:09
IOS 14.0 or later

Xfinity 4.20.0 Update Note
✱ Version History

We're always improving. This update eliminates bugs and reduces errors to give you the best experience..

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