K Health | Primary Care Negative Reviews

K Health | Primary Care App Complaints & User Negative Comments 2024

K Health | Primary Care app received 23 complaints, negative comments and reviews by users. Have you ever had a bad experience using K Health | Primary Care? Can you share your negative thoughts about k health | primary care?

K Health | Primary Care for Negative User Reviews

✓ Such a scam!!!My insurance doesn’t cover me outside of my home state. I got a UTI on a trip and decided I’d take a chance on this app mainly b/c they offered to treat me without doing labs, it was straight to the point, and cheaper than a copay if I was able to go to an urgent care! Unfortunately it was a HUGE scam!!! The doctor I was first provided told me I HAD to get labs done (despite it being my gazillionth UTI in my life, I KNEW I had one). All labs were closed unless I wanted to spend $150 and drive 2 hours away. I reconnected with a different doctor who immediately “sent in a prescription”. One hour later, my pharmacy confirms that no prescription was sent. I reconnect with a doctor and the app gives me the first doctor who originally said I had to get labs. She responded VERY rudely to me, didn’t “check” to see if it went through, and just told me to wait. I waited more time. Had to reconnect AGAIN, and a doctor “resent” the prescription. About 7 hours later and 4 doctor chats - NO prescription was actually sent and I didn’t get my issue resolved. I am going to an urgent care as SOON as I arrive in my home state. Wasted $27, time, and a day added to an infection. I can’t believe all these good reviews..DickensssVersion: 3.0.0

✓ I Feel Scammed & Treated PoorlyI had a chat with a physician on this app after subscribing to 3 months with the impression that I would be able to get refills for my prescriptions I am currently on, which are not controlled substances. I was informed that I had to pay an additional amount of money a month to get prescribed any medication at all. I said okay. After some questioning, she told me she suspected that I was bipolar even though I have never been diagnosed with such and the only incident that could ever be used to indicate bipolar disorder was once, which was while taking another prescribed medication I am no longer on. Because bipolar disorder is beyond what K Physicians can treat, she could only refill one of my medications, but only for 30 days until I can see another physician in person. This was after I had money taken out of my account for a 3 month subscription and after I was told I needed to pay an additional amount to get prescribed meds. I am out money and have absolutely no use for this app at this point. Please don’t waste your money and time. There are plenty of other options out there for telehealth..PerrywinaVersion: 3.16.3 (35609)

✓ Inconsistent medical adviceI first came across this app when I typed dr on demand in google(they popped up first). It was super cheap compared to Teladoc or drondemand who charge $75 vs $23. Now I know why. You have to text a lot versus a quick 5 min convo via FaceTime with the docs. You are also seeing NP’s versus Dr’s. This wasn’t a problem for me some are smarter then docs. What was a problem was the inconsistent care. I’m a Respiratory therapist and know the difference between a URI and a sinus infection. I used the provider and it went fine, diagnosed with a sinus infection got antibiotics(back story, our two sons also had sinus infections and were antibiotics). It went great for me so I sent my husband the referral so his visit was FREE, but I would have rather paid then get the treatment recommended to him. Our household of 4 have all been diagnosed with sinus infections(2 kids in person with pediatricians) and me via the K app. My husband in turn got a RUDE provider that insisted she had concerns for Covid or maybe it was a URI. There was nothing indicating COVID, no exposure, he is fully vaccinated. Our sons tested negative etc. Not sure why she was so concerned, needless to say she did not help at all. We will use Teladoc instead from now on. I don’t know how any clearer a patients symptoms have to be represented to get treatment for something that is clear as day..Mony,TXVersion: 4.10.12 (40224)

✓ Never AgainI signed up today with very common symptoms of a UTI. Even the app's symptom checker said I had a UTI. I get these periodically. Doctor signs on and says I have an STI. Really!? No other questions on my history just "You have an STI." When I asked for another doctor or a refund, she told me they don't offer second opinions and told me to email them for a refund. Then she hung up on me. Maybe this doctor is a one-off but she was so unprofessional. Don't waste your time with this app! Update for Developer: I have already reported the issue to your customer service team. As for your clinical guidelines and safety, I was told I had an STD even though your self service system told me I had a UTI. Your doctor said I likely an STD before she asked me anything about my medical history (my surgical history, which I logged in your app) or sexual health. Don't give me a story about safety. Your doctor got it wrong, jumoed to the wrong conclusion, and atarted down a path of expensive lab tests for a simple UTI (as confirmed by another doctor subsequent to your doctor's misdiagnosis and unprofessional behavior). At a minimum, your doctor misdiagnosed me with an incomplete assessment..Kelly CaudleVersion: 4.47.0 (51125)

✓ App works great, service is lackingI purchased the service for specific treatment. I signed up for the service with a free 7 day trial and paid for 3 months up front at $149. I could not get an appt until 8/8 which is day 6 of the 7 days, so really no free trial as those days were used up by wait time for an appt. The dr I spoke with requested labs which I complied with at an additional $150 to me. The next available appointment to discuss further treatment was today 8/20. The Rx suggested by the doctor is not covered by my insurance and is over $1200/mo. I asked for additional options, but he let me know that was the only option in what he could prescribe. Understandable, I asked to cancel the service and he gave me the customer service information. I requested cancellation knowing I would need to pay for the first month. I requested credit for the 2 additional months I will not be using. Was told their terms of service did not allow that, I would be charged the full 3 months. I sent them screenshots from their website stating my subscription was monthly at $49/ month. Waiting to hear back from them, but don’t expect much help..Only true thingsVersion: 4.133.3

✓ I just needed medsI am new to my neighborhood and haven’t found a doctor I like and I hate going to urgent care. I had a sore throat and swollen lymph nodes. It seemed like strep throat. Which I have had before. I logged into the app paid the money, filled out the questionnaire and had a doctor talk to me. She basically said “you have covid” when I informed her I did not and already got tested she said it’s probably a viral infection “let the virus run its course I don’t think any antibiotics are needed at this time” I understand not wanting to prescribe drugs I know how it goes. I thought I needed antibiotics but I’m not a doctor. I get way worse. Go to the urgent care. GUESS WHAT it’s strep throat like I told the doctor it felt like. They gave me antibiotics and I’m already feeling better. It has been 48 hours. Had I listened to the doctor provided by this app I would still be very sick. All they kept saying was it was covid and to quarantine myself. When I told them that was the first thing I did was get a covid test. They’re just stealing your money in my opinion. Worst experience ever. First time I’ve ever written a review of an app in my life. If I could give it zero stars I would..Feelicks QVersion: 4.18.0 (41849)

✓ Scam and waste of moneyI have been ill going on 5 days now, with the most vial green/yellow nose discharge, sore throat and nasal pain. Was told by first clinician to see if my body can fight it off first and if it worsens or doesn’t improve to revisit in a few days. Two days go by, it hasn’t improved and have all the symptoms of a sinus infection. Log back in and Clinician asks what she can do to help, I list i still have all symptoms and am not better. She asks if I have covid, I told her i tested and do not, asked if i have a fever?.. I said at the moment i do not i have been taking over the counter meds to suppress it. She immediately says i do not need antibiotics if I do not have a fever. I said i have had a fever but at this second i do not. She told me to wait for my body to fight it off, and if not to revisit. Closes chat. WHO HAS TIME TO PLAY THIS STUPID GAME. I do not have health insurance and $40 was all I could afford. Now I can’t even go see a real doctor and they will not refund me. Save your time and money and just go to an urgent care. I guess I will continue to miss work and not get better to actually prove I need $5 worth of antibiotics, they act like they are addictive or something. The company is joke, and a scam..Tristyn5Version: 4.122.1

✓ Good luck actually getting to see a doctor or reaching their support teamI’ve used this app in the past and it was great, but apparently in the last year everything changed. I waited over 3 hours to hear from a doctor (during business hours) and finally decided it would take less time to visit urgent care instead. I was later told that the wait today for a doctor was 5 hours…you’d think some kind of estimate would be provided prior to payment for customers to make an informed decision about whether they should try to see a doctor in person. I then spent an extra hour trying to contact their support team to cancel my appointment. I was initially quoted a wait time of less than 14 min with 3 callers ahead of me, then less than 1 min with 5 callers ahead of me, less than 44 min with 1 callers ahead of me and less than 40 min with 2 callers ahead of me…. You can see how the math does not add up. Between not being able to see a doctor and then spending an extra hour waiting to contact support (on a week day during business hours) I’ll not be using this app again. I will say, however, that once I was able to reach the support staff they were efficient and understanding..Kal1989Version: 4.102.2 (60768)

✓ SCAM ALERTDo not use this app or any like it, my wife is a chronic asthmatic w/ really bad sessional allergies. She found this app on a whim and figured it would be easy to get a prescription for azithromycin to prevent what we know would become pneumonia. Every year during the seasons bloom in New England she gets the sniffles and a post nasal drip so frequent that her normal doctor would prescribe her the Z Pack for preventative means. We were traveling and she needed the z pack to which she forgot to pack. So we figured hey use the app, avoid ER or urgent care costs and get a prescription. We attempted to use the app as advertised and long story short it let us down. One doctor said it was viral pneumonia the other doctor said it was a sinus infection. Having healthcare experience myself normally you would be willing to listen to your patient which they were reluctant to do. The experience offered no relief and they told us to go to the hospital after taking $20. I don’t recommend for anyone to use this app. I am registered Emergency Care provider and honestly think you should call your doctor or go to your closest Emergency Department before using this app it is not worth your time and money..IT RilVersion: 3.11.3 (33146)

✓ Bad experienceWish I didn’t pay them the 30$ for an appointment. (Warning: graphic) I had strep throat with white-speckled and swollen tonsils—for a good doctor, this is an easy diagnosis and an easy treatment with antibiotics. But the doctor I got claimed my throat just “looked a little red” in the pictures I sent, and essentially recommended drinking water and trying throat lozenges, and maybe taking ibuprofen as well. When I pressed him, it was clear he didn’t actually read over the symptoms I had, which is basically his only job. This is the second experience I’ve had paying 30$ to K health for them to recommend “getting sleep and if you don’t get better, go see a real doctor”—aka we can’t help you, but we’ll gladly still take your money. I’m not impressed with them printing off the home-remedies for sore throats off of Google. The company says they’ll get any lab tests that are needed, but I guess that wasn’t true. Its on me to make a separate appointment with a real doctor in my town (what I was originally trying to avoid) and get a strep test through them. I guess Khealth makes more money by just brushing you off, saying “you’ll be fine, get some rest.” Then if you press them they recommend visiting with an actual doctor. Ridiculous. I’ll be staying away from this scam in the future..Just.stuffVersion: 4.36.3 (48222)

✓ Can be a waste of timeIt’s okay depending on what you use it for. I had a mild cough, sore throat, and nasal congestion for a few days. I decided to chat with a doctor to see if I could be prescribed anything to help me feel better. I answered the questions regarding my symptoms and was told I probably had an upper respiratory infection. I waited for a while but was finally paired with a doctor. He spent no more than 5 minutes with me just to say it was probably Covid-19 or something viral so I should just rest and take OTC meds. If the questionnaire thought I could have Covid-19 or something viral that they couldn’t help with, then why was I charged and linked with a doctor. I literally spent $20 bucks on absolutely nothing, besides wasting my time. That same day I went into a clinic and was given a Covid and Strep test, and I was negative for both. The doctor was puzzled why the online doctor was dead set of me having something viral he couldn’t help with, especially because I had zero of the classic Covid-19 symptoms and I’m vaccinated which is something I shared with the online doctor. Almost felt like he didn’t want to be bothered with me. Needless to say, I am definitely pursuing a refund..KarahstarrVersion: 4.3.10 (38018)

✓ Never waited *LESS* than about 4 hours...... so I don't know where you've got to be (time zone - I'm EST/EDT) or the time of day you have to connect to get the one hour wait time I had seen. It's aggravating to request a clinician at 4-6 pm and be half asleep at 11:30pm when your phone lights up that it's time to check-in, your clinician will be right with you (and it can often be another 10-20 minutes of sitting in the virtual 'room' before the physician presents). They've recently started auto shipping refills. I've never received my first refill (second full off the physician check-in visit) even though tracking said it was left at my mailbox; the third was supposed to auto ship last week and I haven't even received a tracking notification so I don't know if it was even sent out. Finally, I've got notes from one visit where I was told I would get an 800mg dosage of a treatment medication with 3 refills and I picked up a 400mg dosage with zero refills. Contacted Customer Support and was told I'd have to schedule a new visit with a clinician. So I have no clue what customer support does....BridgettLeahVersion: 4.18.0 (41849)

✓ Disappointed by no response until 4 AM PSTBackstory: I’ve used the app before, and it was pretty decent since I move around a lot and don’t have my doctors full settled each time. Problem: I knew for a fact I had a UTI since I get them frequently, and I wanted to talk to a clinician to get a quick prescription. I paid my $39, and it gave me an estimated time of 5 mins. I waited 1-2 hours for a response with it still says 5 min wait time. At that point, I knew I wasn’t getting a response until the next day. The symptoms were getting worse, so went to urgent care and got taken care of. Later on, I get a message at 4 AM from a clinician saying they are ready to chat. While I was asleep. I was extremely disappointed. I tried messaging through the account to support team to get a refund, with again no response. Shocker. I called the support line twice and their estimated time to talk was “less than 14 mins”. It took me 2 different calls which estimated to about a 30+ min wait to reach support. I finally got my refund, but nobody should have to be put through getting charged for clinicians that don’t respond until you are asleep and a support team that is hard to reach. Solution: Not using the app ever again..CA1🤦🏻‍♀️Version: 4.102.2 (60768)

✓ Worst Telehealth App EVER!The doctors have been extremely unhelpful and honestly rude. I needed a simple refill for my allergy pills that I have been taking for months but apparently I can’t get another refill? When I asked for some kind of alternative they had no interest in helping me at all and would just close the chat. What am I even paying for at this point? Beyond the service the UX is atrocious. Constant memory issues and reloading. But the biggest problem is with photos. There is no way to upload photos from your library to show the physician, which is inexcusable for skin conditions that vary throughout the day and over time. Taking photos of another screen is not a solution. When you do actually decide to use the built in camera it is basically unusable. There is a huge delay/lag when the photo is taken, and there is no way to check the photo before sending. This means you may have to send multiple photos before you get a clear photo. This is completely unacceptable and it’s puzzling to me how it has not been fixed. I will be sure to spread the word and issue a chargeback..T.CakesVersion: 3.11.3 (33146)

✓ Text appointment took 3.5 hours!I wanted a refill on a prescription I’ve been on for the last decade. I stated this on the intake form (ugh, it’s seriously like the hospital check-in in “Idiocracy”) and was told my doctor would be right with me. AN HOUR LATER the guy finally shows up. I tell him my chronic condition (thyroid disease) as well as the medication I’ve been taking to successfully treat it for over 10 years. I also tell him the medications I’ve tried that did NOT effectively treat my condition. After 3.5 hours he’s ordered a blood test and told me when the blood test comes back, he can prescribe the medicine I ALREADY KNOW DOESN’T WORK FOR ME. He also tells me that K Health can’t prescribe the medication I need because it “doesn’t work.” Except it does, for me and millions of other people. BOTTOM LINE: 3.5 hours wasted, dismissive jerk. Doc/company doesn’t want to prescribe my particular medication? Fine. Just don’t waste 3.5 hours of my life to tell me that. Not doing that again. I used a video chat telemedicine provider previously during the pandemic on another issue— it was a much faster, much more pleasant and convenient experience..LisaIsHereForItVersion: 4.1.2 (37215)

✓ Terrible app , used to be good thoIve been using this app for a couple years ever since i moved away from where my usual dr is at and the app was really good and always helped until recently . i keep having to setup a primary care profile (which ive done at least 2 times 2 years ago , 3 times last year and like 7 times the past 2 weeks and i still havent gotten to talk to anyone . any time i have a scheduled appt , they are ready at like 3am or 4am when i clearly wouldnt be awake . all i need was for them to renew my inhaler prescription which theyve been fine at up until a few months ago after my last live chat . theyre insistent on doing another one every time i need an inhaler EVERY MONTH , im constantly working and dont have 5 hours to put aside to get my inhaler renewed . i use it every day , theres no reason itd change and theres no reason i should have to check in about the medication thats been working for me . as of now im really sick and need my inhaler because my sickness on top of asthma is terrible but i cant even speak to anyone because the app keeps saying ‘oops something went wrong please try again’ and literally wont work . very frustrated and am planning on cancelling my membership and finding a in person doctor because itd be easier than that ..IwishdisappwuldowrkVersion: 4.113.0 (62026)

✓ I’m sad that I wasted $23So I know $23 isn’t much but when you’re on a tight budget with 6 kids, you’re a stay at home mom who homeschools, and have a hard working husband, it does seem like a lot when it’s wasted. The primary care doctor can’t see me until February. So I tried K. I know I have a UTI. I haven’t had one in many years but almost every woman knows if they have one. I have the classic symptoms that haven’t gone away in 10 days after home remedies. But the sweet doctor on the app asked me if there was a possibility I was pregnant. I said yes because I’m an honest person (even though if I WAS it was too early to tell on a test) and she immediately thought I was possibly having a miscarriage and I need to see a doc in person. I told her I have had 4 miscarriages before and I know if it was that and it’s for sure not. She insisted she was limited in her helping me and to go see a physician. I pretty much begged her to please send a prescription to CVS and she said sorry she wants me to go see a doctor in person 😭 I sound dramatic but I just was disappointed that I didn’t feel heard after I said I “could” be pregnant. I know she was doing her job and she seemed nice so that’s why I gave 2 stars. Hope this review helps someone!.KnowJesusKnowPeaceVersion: 4.18.0 (41849)

✓ UselessThe doctors have been utterly useless for me, the amount of money I’ve spent in testing for something I already knew I did not have was ridiculous not to mention after the fact they just brush off saying you need to see someone in person….. that’s great to suggest highly expensive testing to then say oops we can’t do anything about this go see someone who cares in person after you have no money now, I have no idea how people have gotten any kind of help on this service I mean heck even the behavioral health program they have didn’t do anything I need to see someone in person to get mental help so basically this app took my money, wasted hours of my time, wasted my gas and money on testing I already knew was not needed to then suggest I find help elsewhere. Horrible app worst part even if you need in person help they won’t even provide referrals so yeah you’ll need to find a primary care doctor in person to then refer you to a specialist since they can’t, at least Galileo Health provided referrals and they helped me find low cost options unlike this app that just said I need in person help and did nothing more.DfrfdanielVersion: 4.30.7 (46398)

✓ Good but to a pointI feel like this app is good to let you know if you don’t have a life threatening illness or injury. The way the app the works is that you start by telling the app about a symptom that you have (for example, a headache). The app then asks yous series of questions to narrow down your potential illness or injury and information about that injury or illness that you have. The potential illnesses that the app gives tells you you might have are based on percentages of other people’s questionnaire. For example, if you initially put in “headache” as your first symptom. The app will ask you a series of other related questions , such as “how you had any vomiting?” or “where is the headache mostly focused?” The app then tells you a list of illnesses or injuries and the percentage each illness or injury. E.g. “80% of the people that had similar answers to yours had a migraine. 40% had something else.” Etc... However, I noticed that the app doesn’t delete your past survey/questionnaires so it will ask you how your doing after you brought up a symptom to the app. I’ve been getting scam calls for the past few weeks and I haven’t been answering them. But when I decided that I would answer one, a telemarketer confirmed my name and address and advertised me a product that had to do with a past symptom that I asked the app. I made the connection and then deleted my past symptoms from the app..Harmanii loveVersion: 2.11.6307

✓ ExpensiveThis app was everything I needed, without the doctors visit. For people who don’t work or don’t have insurance and need medical attention right way, work lots of hours or are alone and in need of medical attention….this is the app you needed… at one point. I’ve used this app many times, it it professional, efficient and the doctors well all very real and compassionate…I was surprised when I realized I could get immediate medical attention, for a low cost. I had a monthly membership with Khealth and wanted to use this as my primary source of medical attention. I got the help I needed instantly with a 2-3 hour wait time for any medication at the pharmacy. Recently I had longer wait times to connect with a doctor. The use of users had skyrocketed on this app. What made me leave is now their outrageous cost of a membership…. What used to be about $20 a month is now $50… I’ve had 1am or 3am visits bc I needed medical attention fast. By the time I woke up my medicine was ready and they got me to feeling better and back on my feet in no time. Loved khealth but I would like to ask for them to lower their rates… I’d like for many users to get the attention they needed in the way I experienced them. Khealth is great… sadly won’t be coming back anytime soon because of it..Living.kellyVersion: 4.42.0 (49728)

✓ Waste of timeGo to other teledoc app if you want help. This one requires you to go through multiple question and then does a pretty good job of a preliminary diagnosis. Mine was spot on to what I thought, which was a UTI. Signed up for dr. Appointment and notified about an hour later that a doctor was available to chat. No video, so could have been a bot on the other end as for all I know. Dr. Dave asked a few questions in chat, then said I would need labs done which would take 2-3 days to come back before any further analysis and before prescribing antibiotics. Very similar to other reviews on here. I declined and left the app. Went to Dr On Demand app and signed up and was video conferencing with a doctor within 5 minutes and went through some questions and then said he would send prescription for antibiotics to my local CVS and should be ready in about and hour. It was $49 vs. $19 for one time visit at K Health, but worth the extra cost for way better service and actually getting to see and talk to the doctor. K Health seems a bit shady and likely accumulating a lot of data from people given the amount of time it took to complete the questionnaire, which was a waste of my time and $19 as I had to seek help at another app. Avoid!!.Scott-chitownVersion: 3.3.5 (30506)

✓ Waste of time and moneyI have a painful tooth infection. Had the same thing three years before but on a different tooth. Standard course of action most dentists take is to prescribe an antibiotic and if that doesn’t resolve it then root canal next. Last time I had it with a different tooth the antibiotic did the trick and it’s been 3 years. So after a good hour of the robot diagnoses and taking pictures of my ID and all the text codes being sent and the most overly comprehensive set up. I waited about 45 minutes. I was assigned a cardiologist. Really for a tooth ache. Well I thought no worries this is a very simple diagnosis. Then was told he needed picture of red swollen gums before they could prescribe anything. What a bacterial root infection doesn’t necessarily cause red swollen gums. So he said sorry no evidence no prescription go see the dentist. And then said what am I supposed to take your word for it? Ah yes doctor that is what you are supposed to do. What do you think I spent $23 to scam you out of $5 worth of antibiotics? This wasn’t like I was trying to get some kind of prescription narcotics or something. Complete waste of time. If you can get an antibiotic prescribed for a toothache theres not a whole lot they can do for you. I wonder if I called them about a heart problem if they would assign me a dentist?.Ohio Business OwnerVersion: 4.6.5 (38660)

✓ Won’t treat yeast infections…Just to let the ladies know…Dr. Miranda Rose WILL NOT TREAT YOU FOR A YEAST INFECTION!!! Especially one that SHE THINKS is recurrent. This physician does not listen to the patient and she did not offer or give me a listing of places to go to be treated instead told me to try messy suppositories (prefer the pill instead). Then told me they wouldn’t be able to treat me for v. issues ever again, so there you have it ladies you’d think this physician would understand the situation being a woman herself. The last time I signed in (my first time using the app) I was treated for something different not a recurring yeast infection. Ladies just beware of the treatment you will not get from this stupid physician. Yeast and bacterial are two different infections they are not the same and are common in women. I think instead of having a Family Practice doctor give medication out for gynecological issues a gynecologist should be giving out the medication and feedback not a Family Practice doctor giving you her own back and forth reasoning for using creams instead of a pill. Why pay for the medical treatment if it’s not going to be given??? Sorry Dr. Rose…I know it’s not what you wanted to hear (as she told me in her rant about being Diflucan resistant) but you’re not that great of a physician and you don’t know my medical history and what treatment I’ve ever used. So, there’s that ladies beware…not worth wasting your money or your time..Lovebooks1Version: 4.26.11 (44897)

K Health | Primary Care works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact K Health | Primary Care.