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Aeromexico App Complaints & User Negative Comments 2024
Aeromexico app received 93 complaints, negative comments and reviews by users. Have you ever had a bad experience using Aeromexico? Can you share your negative thoughts about aeromexico?
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Aeromexico for Negative User Reviews
✓ HORRIBLEThis app is an absolute disaster. Couldn’t retrieve my trip after booking through a third party. Had to jump through circles just to select the seat. Received error message after error message after error message. Received countless “error, please call the call center” messages just navigating the app. Things that are so simple to do on other major airlines apps is an impossible task on this app. Absolutely horrendous, glitchy, inconsistent bit of tech.Version: 1.10.1
✓ App keeps crashing day before my flightThe app has worked just fine since I booked my flight but when I went to check in this morning, it kept crashing and is still crashing hours later, forcing me to check in online. While I don’t mind checking in online, I’d prefer if the app worked on my travel days, and having an app makes it much easier to check flight status. Please fix this issue!.Version: 1.16.1
✓ Worst check-in user experienceThe app is extremely slow and takes a long time to load. It makes no difference if I have fast internet. I also had issues checking in and gaining access to my boarding pass after I checked in. I originally paid for a seat, but when I checked in, it said I didn't have one yet and would be randomly seated at the airport. This was frustrating, and I would not recommend either the airline or the app..Version: 1.12.5
✓ Horrible AppI am writing this review because Ive have been waiting patiently for a fix of this problem but it just doesn’t come. When I try to put my club premier account it does the same thing and always says there is connection right now please try later. This also happens with the website in English but the funny thing is that it never happens with the spanish one. Please fix because I would like to use this app. After three updates and still not working!!! 🤦♂️🤨😞.Version: 1.6.4
✓ Very pleasedThe check in was easy to follow and complete.Version: 1.16.2
✓ Terrible check in Experience with web and mobile appsWeb version just simply won’t pull up in Safari on iPhone. Tried using the mobile app to simply check in, filled out two passenger’s information (DOB, email, phone #, passport info, emergency contact, etc - all required fields) twice and both times I received an error message with no explanation and all information was erased..Version: 1.12.4
✓ Basically NonfunctionalThe app really isn’t useable. Several of the tabs just don’t work. It will never accept that you verified your email. Seems like there’s a glitch with dates, so sometimes it shows flights already taken and won’t show upcoming. Printed me a boarding pass that said flight boarded ten minutes after departure. Seems like developers haven’t worked on or tested anything. I can’t imagine anyone actually needing the limited functionality that does work. Had to use the site to do anything, so really it was just taking up space on the phone..Version: 1.17.4
✓ El peor servicio para clientesI recently flew Aeromexico from California to Colombia and the experience was dreadful. The airline has no concept of customer service. Beginning with a woman at the check in counter who insisted that my carry on was too heavy. It weighed 14kg, and their website said 15kg is acceptable. She insisted that the limit is 10kg. Then, she snatched it away without allowing me to attach an address tag. Her entire attitude was that phony superficial politeness underscored by aggression. Flight attendants didn’t greet passengers upon boarding. Food was awful. No dinner even offered on the 2nd leg of the flight, even though it took off at 5pm. But the WORST is that I contracted Covid from two idiots sitting next to me, who both were unmasked and talking nonstop the entire flight. Not one flight attendant said a word to them, not once, despite repeated automated announcements that masks were required. After this experience I will never use this horrible airline again..Version: 1.12.9
✓ App is pointlessI have taken 4 Aeromexico flights and I’ve not been able to check-in on the app or the website for any of these flights. Tomorrow I have a 7am flight and since I can’t check-in early, I have to arrive at the airport 3 hours in advance rather than 2. The app is pointless. I can’t upload my travel docs, I can’t edit my traveler info. It just always has an error message. And now that I have to leave the apt at 3am for a 7am flight, this will also be the last time I fly with Aeromexico..Version: 1.17.4
✓ Worst airline app everI have never used a worse airline app. Their system is down almost every day. Constantly I can’t log in. Every time I try to manage my flight the app crashes. You can’t log in using your email address. I always have to look for my account number to log in. It’s ridiculous. Finally I get checked in for my flight and can’t use electronic check in in Denver. So I printed my ticket from my computer then took a picture of it and used that for everything. So stupid..Version: 1.15.1
✓ App updateI was forced to update my app right before boarding my flight and now it won’t open and can’t access my boarding pass, worst update and timing ever!.Version: 1.16.0
✓ App crashingIt’s been 3-4 days now I can’t open the app bc it keeps crashing since the update.Version: 1.16.1
✓ Very sketchyBe careful purchasing through the app. I was quoted one price and changed another. Of course, Aeromexico insisted I pay a (higher) price not listed in its app..Version: 1.8.16
✓ MOST USELESS APP EVER!!!The app has blocked twice on payment with a white pop up box appearing after clicking submit payment but this box just stays white and does not process the payment. What’s worse is there were only 2 AM Premier seats left and each failed payment process has taken off 1 of those seats so I am no longer able to book the class I want. This happened also when booking my last flight and only processed the payment on my 3rd attempt. Also annoying that I don’t have option to create an account on the app so that it remembers my last flight details....Version: 1.8.32
✓ Useless and misleadingThe app crashes on launch if you logged in previously. Literally, if you want to use the app you need to delete and install it again every time. Further, it does not let select seats — suggests to call the site administrator, as if it helps. In 4 out of 4 occasions it gave invalid boarding passes. This is the first airline ever decorated by such achievement in my life. Overall: not recommended, use the site directly..Version: 1.15.1
✓ Can’t check in onlineSo you can’t check in on line if you don’t pay for seats. And if you can’t check in online, they tell you to arrive at the airport at least 4 hrs before the flight. Agenda 2030 well underway. They are doing everything to disgust us from travelling. Shame on them..Version: 1.18.3
✓ Terrible App and check in experienceApp was good for a few days. Then auto close whenever i click on it. Couldn't check in at the app, online at the website, at the kiosk, and check in line was still closed and i am 3 hours away from my flight. Yes it's 3 hours but i need to check in all my luggage pass security Then look for correct gate in foreign language. When i asked When check in will be open the person replied he doing speak English.... Dont wanna fly AeroMexico again in the future if possible. I was in Peru..Version: 1.15.0
✓ The app overcharged meThe app charged me for a seat upgrade then crashed and then gave me the same seat as before. The support staff wanted me to pay twice for the upgrade, and refused to offer a refund. I will need to get Mastercard to do a chargeback..Version: 1.15.1
✓ Not user friendlyUnless you have data this app is not good for iPhones I have installed it twice now can not access “continue as guest” and when u need your boarding pass it won’t let you unless you use data or have wifi and connecting to wifi at the airports is most difficult . Aeromexico you should make it so you can access your boarding passes on a file in the app :(.Version: 1.8.16
✓ When will you have the Canadian currency on the app?There is no way to do a search other than US dollars or Euro currency on this app. When a great amount of the person flying to Mexico are either english or French Canadian. Gracias!.Version: 1.16.2
✓ Demasiadas fallasEs increíble la cantidad de fallas que tiene la aplicación. De repente se cierra la sesión, demasiados mensajes de error y una infinidad más..Version: 1.18.6
✓ Boarding pass lostJust before boarding the app lost my boarding pass. Not nice! I tried everything, it would not come back….Version: 1.15.1
✓ Hot garbageSpp doesn’t render properly on iphone 12, then crashes repeatedly Nothing more than a browser to the Aeromexico site within an app, another violation ofcapple TOD. reported to apple as non functioning/improperly functioning / non tos compliant app for removal from app store..Version: 1.15.2
✓ Errors - cannot checkinThe errors are on aireuropa.com who are unable to find my name. Several errors from the link in my aeromexico email saying please check in, and please get the boarding card - name not found, first name and family name displayed reversed, entering the reversed name flagged as incorrect with different error, finally this flight cannot issue boarding cards. Three times in the last months aeromexico my itinerary changed the flight times sloghtly, no difference for me, and so my seat reservations seem also to be lost with no way to resolve, errors, errors, now new errors at 2am for one hour before a long international jetlag flight. Please, Aeromexico, take your responsibilities seriously. You are an airline. This is sad to see you have no respect for your company nor your clients..Version: 1.13.1
✓ By far the worst airline app everThis app NEVER works properly. Something as simple as checking in doesn’t work. My husband is in Mexico and can’t get the app to work on his phone. So I tried mine same thing. Never fear their website is just as crappy. Every time I try to log on using either method it just keeps asking me to enter my reservation or ticket number. Neither works even though I can see the trip displayed. Trying to check in using that just gives an error. Fix your sites. Just a shame the airline is pretty good but adding stress to a traveler just doesn’t make it weigh out..Version: 1.18.6
✓ So many bugs…Wanted to do my check-in, but the app tells my country of residence is wrong and it won’t let me change it. The experience on web was worst. I will have no choice but to ask an employee at the airport to do it for me. What a waste of time..Version: 1.16.2
✓ The worse check in user experienceIt seems like check in is going to be a breeze until you get to seat selection. You can't see which other seats are available and if you try to change your seat, it gets stuck. If you manage to make it to the end, it gets permanently stuck processing your check-inrequest. Terrible user experience (their website is even worse!). You simply CAN'T check in..Version: 1.8.43
✓ App doesn’t workIf there was no app, i wouldn’t waste time trying to use it.Version: 1.21.0
✓ Hard to navigate.I find this app really hard to navigate even when some parts are in English..Version: 1.17.6
✓ Inconsistent productsI flew from GDL to ORD. I was told that I was on the list for upgrade to Premiere. Turns out there was NO premiere. It was all Turist class. The inflight experience was inconsistent without AVOD entertainment, no dutyfree shopping, no premiere class. I was very unhappy with how old and subpar that aircraft was. I think if there are markets that deserve an intro or different level of product, then there should be certain minimum standards, offer the plus seating, duty free should be standard on all international flights. Seat Back entertainment!! Who doesnt have it in 2019, WIFI! None of that was offered. I am not looking forward to flying home on the same old and tired plane. William Rodriguez Gold Medallion/elite Plus.Version: 1.6.4
✓ Impossible to sign inThe underlying system beneath their app and website is trash. Ive been trying for 2 days to log in and it constantly says my rewards number doesnt exist and my email is unverified despite the number of times ive logged in on the web to verify it. Also it forces me to put an address in mexico even though i don’t live there. Very buggy its embarrassing you have this product live..Version: 1.19.2
✓ App almost never worksI fly with Aeromexico quite often. The app never lets me do my checkin. No matter if it’s a national or international flight. Always get a message that an error occurred. The same when I want to modify something. I have to checkin via the computer and the boarding pass to my email as the view boarding pass also doesn’t work. What’s the point of the app if I cannot do anything via my phone..Version: 1.8.31
✓ ?App crashes, won’t open.Version: 1.16.2
✓ Lowest quality flight app everI can’t believe this app made it through apple’s checks. It crashed literally 10 times in a row when i downloaded it. Finally got it working, then can not check in! It sits there with a greyed out continue button saying “fill out everything for current passenger”, when I have green ticks everywhere and everything is filled out. Literally less than useless since i have wasted 30 mins trying to check in..Version: 1.17.3
✓ So far not goodI was able to download it once, but it wouldn't let me manage my trips and could only see 3 reviews which were awful. Despite a 5 star rating, and I couldn't access any other ratings. So I deleted ap and tried again, but can't download now because they say I'm not in a country compatible. I'm in Guatemala. This is all an an IPad..Version: 1.6.3
✓ Nunca funcionaEs imposible hacer check in y además hay.Version: 1.18.3
✓ Good airline, bad AppThe app needs a lot of work. Lags a lot, many options are broken, pages won’t load, check-in works 1/5. If you’re going to make an app, please do it right….Version: 1.15.2
✓ Worst air company’s app I have seenFrfr.Version: 1.16.4
✓ Fundamental flaws and no attention to detailThis app has fundamental flaws and doesn’t consider use cases for many of its frequent passengers. Every time I fly back to Mexico I cannot do my online check-in because by I am not a Mexican citizen, and despite having my permanent residence, I’m always being asked to check-in at the airport. I should be able to store and save my passport and resident card information directly on my profile so I can check-in online. Or if not, there should always be a step where I can scan my resident card after scanning my passport. Additionally, the lack of attention to detail is surprising. For example, when you are asked to enter your contact information, there is a dropdown menu with pre-selected options of the relationship of the contact: (spouse, father, etc.) …. Well, in Spanish, when you select “Cónyuge” from the drop down Menu, the app automatically blocks you from moving forward because an error message appears saying that you cannot enter special characters (referring to the accent on the “o”). I DID NOT enter the special character myself but it is already pre-set BY Aeromexico. 🤦🏻♂️ These app is way behind vs other major airlines in the world and it is very frustrating to use. I do NOT recommend downloading..Version: 1.15.2
✓ Booking flights and changing flight datesThe app works ok until you try to pay for your flights or for changes. At this point every time I have used it there is a problem accepting the payment. This has resulted in me buying and paying for two separate tickets on the same flight on one occasion because the payment was later taken by Aeromexico which I wasn’t informed about, and I still haven’t received a refund for one of them. I have had to go to the ticket desk at the nearest airport every time I’ve tried to do anything on the app to try to get it sorted out. I also get no response from emails or phone. Very poor. After writing the review here I also struggled to post it because my name had already been used before..Version: 1.15.1
✓ Worst airline app I’ve usedCannot check-in via app as keep getting an error message. Cannot checkin via mobile version of website either. Not useful at all..Version: 1.5.8
✓ Bare minimum functionalityThe app barely works. If you manage to get your boarding pass to display TAKE A SCREENSHOT! The app randomly removes my trips from my itinerary and when I re-enter the info, half the time I cannot pull up my boarding pass. I’ve also experienced issues with the app displaying the wrong gate, thankfully in a small airport but could have missed my flight if there was some distance between what the app told me and where the plane actually was..Version: 1.17.4
✓ Check in on the appUnfortunately is not as easy to check in as others airlines apps!! I’m been putting all the requirements to check in and it’s comes as in go to the counter??!! Anyways I hope the app improves in the near future..Version: 1.19.1
✓ Issues When Traveling from USAThe app is great when traveling within Mexico or from Mexico, but the alliance with Delta for flights in the US makes it impossible to do anything with your flight. No way to see the seating chart, see the upgrade list, or manage anything about the reservation. It directs you to Delta’s app, who then directs you to the airport or gives a message saying “oops.”.Version: 1.12.4
✓ Slow, unreliableThis is the worst app in the industry. It is slow, often times it hangs up, functions don’t work. For example on this flight the link to download CBX pass wouldn’t work. Then one hour later it worked. I always download my boarding pass before the airport because once at the airport the app hangs and I can’t show the pass..Version: 1.17.4
✓ Tier membership QR not availableCan’t access my gold card tier membership with this app. Not very user friendly. Please update with loyalty card membership QR codes the same as other airlines..Version: 1.19.1
✓ The app just doesn’t workI downloaded this app both in my iPhone and iPad. after it asked me to allow for location privileges (which I disabled) it just show a circle indicating a sort of “loading” status, which never finishes..Version: 1.8.7
✓ Impossible to useIOS 15 iPhone 13 pro: App crashes constantly checkin Changes seats for no reason on revisiting Purchased a bag, my credit card was charged, then it has me registered as 0 bags again and asked me to pay again (which would have charged me again had I done it) Pop up appears that makes user Abandon the checkin flow and makes you restart Inconsistent data entry (and re entry) Super slow (website is 20x faster??) Sometimes end up on blank page and have to abandon checkin and start over Took me 20 mins before I decided to just use mobile web which was functional at least Worst airline (and maybe In general worst) app experience I’ve ever seen as an extremely frequent global and domestic traveller and iOS app developer Log those defect tickets above….Version: 1.10.1
✓ Forced updates on dataI sure wish it would give the option of updating when convenient. I used it to check out a trip, and when I tried to get back in after two minutes, I couldn’t do anything without updating. There should be an option to keep using it for at least a day until you can find wifi to update instead of forcing me to use my limited data to update..Version: 1.16.0
✓ ComplicadoIncreíble como captaron un concepto tan fácil de check in, y lo complicaron tanto con esta aplicación..Version: 1.15.1
✓ TerribleTerrible app.Version: 1.10.2
✓ Years behindI’m surprised to see so many good reviews of this app. It’s illogical and has only basic features. Check your points status beyond what you have accumulated (not how) requires additional log ins without using face lD. I don’t keep that information handy. Changing seats seems to be limited. United has been doing theses things plus more (bag status, update list, flight status, boarding pass from launch screen, etc) for a long time. AM, if these things exist in your app, make them easier. It’s time to catch up..Version: 1.13.1
✓ App has tons of issues!Worst airline app I’ve used: - it does not save your info so every time I have a new trip I have to enter the info (e.g. contact phone) - the passport scanning function does not work at all (why even offer it in the app?) - it does not let me register for a flight (after I fill all my info, all green check marks, it does not let me continue) - it does not provide online passes (at least internationally from US to Mexico) - it sends you a pdf that you have to print!! - it does not let me continue filling my info if the passport is less than full 6 months of validity (though in my flight yesterday it let me fill all the info and register) I generally don’t write app reviews but this time the app is so badly written that I had to..Version: 1.17.2
✓ Trying to check in - app keeps crashingOne of the key functions is check in. App keeps crashing on iOS.Version: 1.17.4
✓ Crashes a lotFor some unknown reason the app crashes a lot. Also, I couldn’t get my e-passes from Delta because my first flight was with Aeromexico. Weird and confusing because on my way to Mexico my flight started with delta and ended with Aeromexico. When the app crashes, I have so sign in again and it doesn’t recognize my password. I have to enter it a few times to make it work. Fix the app people! Make sure that Delta boarding passes are able to be downloaded on your app as well..Version: 1.16.2
✓ UselessI did the necessary update and now when I try to open my trip and get info on it it comes up as an error 304039. Please fix this..Version: 1.17.6
✓ Horrible checkin app and website don’t workI can’t check in and the 3 calls to customer service tell me that the app and the website don’t really work and to do it directly at the airport. I’m going to have to risk it and it’s a lot of money and an important event that is on the line. Why even have an app or website if they don’t work and the people that work there tell you that it doesn’t work and to not use it?.Version: 1.18.1
✓ PhilIn a word, digraceful! Beginning with this app. It doesn’t function, properly. It is designed for a computer not a cell phone. And a such it is not readable. I removed and re-installed it again. But to no avail. It is still garbage. If this is the customer service, what is the aircraft maintenance like?.Version: 1.8.21
✓ Lenta y siempre fallaEl check-in nunca me ha funcionado. Seguido me pide que re-instale para que funcione bien (pero nunca funciona bien). Los datos de pasaporte que pido que se guarden no se guardan. Sirve más bien para poco..Version: 1.19.2
✓ Refund scam!!!!This company’s customer service is a scam. There’s absolutely no customer support when it comes to a one sided email system, you can write them but they never write you back. I’ve been waiting for my refund for a year and a half and I’ve received nothing. I did everything they ask as far as protocols to receive my refund. They even sent me a receipt saying they were returning my money within 20-25 business days but I received nothing after waiting anther 6 weeks. Be careful this company will steal your money for a service you never used and not give it back to you. Total scam!!!!!!.Version: 1.15.2
✓ Slow app that doesn’t let you check inI downloaded the app because I kept getting the same error using a browser while trying to check into my flight. The error message had absolutely no information so there was no way to know what the problem was or any way to reference. I was not allowed to board my flight because I checked in last, due to my inability to check-in online or using the app. I was booted from my flight even after paying extra to reserve my seat. If you’re downloading this app to check in, save your time and data..Version: 1.17.3
✓ Useless, waste of timeWas never able to log in.Version: 1.16.4
✓ App gave me faulty boarding passThis app gave me a boarding pass that didn’t work and couldn’t get me through tsa. Because of how long it took to get through the tsa line, I missed my flight because of this problem. I’m trying to get in touch from the airline but no one is getting back to me. If you must fly Aeromexico, make sure you get a paper boarding pass otherwise you may miss your flight like I did..Version: 1.17.3
✓ App crashes when openingLast update now means I can’t open the app as it just crashes. Please fix this.Version: 1.16.0
✓ Literally nothing worksI can’t seem to check in, change seats, manage my booking or do basically anything. All I get is the three windows loading screen on repeat..Version: 1.17.5
✓ Bug, have to pay for check inThere is no option to not choose a seat when checking in. Cheapest seat is €8.63, I hope this is just a bug.Version: 1.4.5
✓ The app is terribleI have flown with AeroMexico many times and I love it. However, their app is horrible. It only allows you to book a flight, but takes forever in loading the available flights. After booking your flight, if you want to check your flight status, the app will simply not load. It never shows me my upcoming trips and hardly loads your check in. I love Aeromexico, but their app needs to change!! I have updated it so many times but nothing is ever fixed..Version: 1.19.1
✓ App is as useless as their websiteI tried buying tickets through the aeromexico site and app several times over several days and it was always broken. Every single time I just got a useless error message saying “your task could not be completed”. I ended up buying tickets through Delta. Now Aeromexico sent me an email saying “Due to the increase in passengers this season, we recommend that you check-in through digital channels”, but again the aeromexico website and app are both broken and I can’t checkin through delta. “Please arrive four hours prior to your flight to checkin.” I won’t waste my time with aeromexico again..Version: 1.19.2
✓ MaletasAsi como Dan buen servicio en el Vuelo Asi quiwro q traten mis maletas Ya me deben como 2 maletas recien compradas !!!!!.Version: 1.18.2
✓ The app has a problem that does not display boarding ticketsWhile a layover in Mexico City I had my boarding tickets in the app, but the app stopped showing the second ticket so I could not go through connecting flights. I had to step outside and print my ticket and go through security checkpoint for a second time. Also the app, could not connect to Apple Wallet. Therefore I was not able to send my boarding tickets there. Overall, I like Aeromexico, but this time I have to say the app needs improvement, come on guys, having a boarding ticket is a basic user scenario..Version: 1.5.1
✓ Shows wrong information sometimesI don’t know if this was the app’s problem or what, but it was showing me the wrong gate of one flight and almost missed it because of that. I didn’t want to use the app for the next flight in case it did the same, so I just looked for the screens at the airport. It also didn’t let me check-in for a flight to the USA because I’m not a citizen nor a tourist, there was not option for permanent residents. I had to check-in at the airport which is a waste of time when you have a short layover. It doesn’t let you choose the option for “cónyuge” because of the accent mark which doesn’t make sense since it’s already pre-set..Version: 1.17.0
✓ It doesnt work in iOS 16.3.1This app forces the user to update the app. It doenst open if you are in any previous version. However, after the update, if you are in iOS 16.3.1 the app crushes every time you open it. Please optimize the app for the new versions of iOS..Version: 1.16.0
✓ No Apple Wallet and no Mexico City Lounges!I recently had to change to Visa Airport Companion because my Visa card no longer supports Priority Pass. This card doesn’t even allow lounge access in Mexico City! (Priority Pass does.) So ridiculous! What good is it? A giant airport in a major world city, with two terminals, and yet no access to their lounges..Version: 1.15.1
✓ App and website having issues since DecCan’t process payments or manage booking..Version: 1.15.1
✓ LindsayI cannot even fill in my details- UNITED KINGDOM or BRITAIN don't exist!!!!!.Version: 1.0.9
✓ Crappy appGets hung up and not able to download after 6 attempts..Version: 1.16.4
✓ No informationI’m traveling to America, so perhaps AeroMexico is a bit more forgiving for domestic travel. I tried checking in for my flight from Cancun to the United States and I simply could not check in. I called the customer service rep, who was very kind, who explained the website doesn’t work well and I have to check in at the airport. That’s fine, but nowhere could i find the hours of the aeromexico service desk at Cancun airport. I can’t risk missing a flight so I’m sitting in the entrance waiting until 3:30 AM when they open (told to me by another passenger waiting). I just want some basic information, but that seems to be impossible for AeroMexico to provide… never again.Version: 1.16.4
✓ Non functional app with lots of errorsYou would think that Aeromexico would have a functional app with the crazy fare price that they charge but no, the app is horrible. I couldn’t book my flight on the app, I had to do it all through the website. I tried to at least check in through the app and not even that works. I kept getting an error message every time I tried to go to the next screen. I made an account when booking my flight on the website, and the app doesn’t even let me sign in to my account. What’s the point of the app? Don’t bother using the app, just use the website..Version: 1.18.0
✓ Poor app, unreliableLots of freezing. Unclear about my late flight. Bad service, bad airline..Version: 1.8.14
✓ Bad performanceCrashes a lot.Version: 1.15.1
✓ Cannot download passesFinished online check-in. And when I tried to download the passes to my Apple Wallet It throws an error. “The pass data is invalid”.Version: 1.8.7
✓ Bad experience !I don’t know if there is anyone who speak English have ever tried this app. It doesn’t allow users to check language option. Bad app !!!.Version: 1.16.2
✓ Crash crash crashEvery time I’m trying to finish my check in process the app will just crash and make me start all over. 💀.Version: 1.18.1
✓ App glitches and loops around foreverThe app is super slow, and glitches out every minute. It never shows me what is missing or what is wrong and just loops around while I spend hours trying to check in. Turns out going to the airport everyone had this problem and no one was able to check in via the app. The flight seats are comfortable though. Aeromexico NEEDS to reinvest in their business, and hire competent engineers to make the app easier and more user friendly. It is 2023 for Christ sake not 2001..Version: 1.17.4
✓ Impossible to check inHorrible app and website it takes ages to complete your information just to get an error message. We ended up calling the customer service to be able to check in on time smh.Version: 1.15.2
✓ Impossible to make a paymentThe app has been disfuncional for many years. I am a Platinum member at Aeromexico and have never been able to use the app to purchase a ticket, you go through the whole reservation process and it always fails at the end. Very frustrating !!!! Takes you back to the beginning to redo the whole reservation only to fail at payment again. Even with they new attempted fix with Click to Pay. Incredible that an airline is unable to get a simple payment right..Version: 1.12.7
✓ Check in problemApp won’t let you check in and asks for green card / documentation, which I do not need as a Scandinavian living in London..Version: 1.15.1
✓ The app is fine, customer service on the other hand is horrible.My recent flight with Aeromexico from LAX to Mexico City was not the most pleasant experience. The aircraft itself was clean and comfortable, but interactions with flight attendants and check-in staff left me feeling disappointed. Flight attendants and check-in staff seem to have this ‘polite’ yet arrogant attitude that feels unnecessary and somewhat condescending. I understand that working in the airline industry can be difficult, but this does not excuse their behavior, more so when you do not give them attitude or have a disrespectful attitude..Version: 1.19.2
✓ Always an errorThe app is literally always failing and giving me an error message which is frustrating when you’re trying to make a flight.Version: 1.18.1
✓ Won’t openNew update doesn’t open.Version: 1.16.0
✓ Disgraceful behavior from the staff in MexicoWe have a trip from Miami - Mexico - Mexico - Santiago. With the transfer in Mexico. We were paid in Miami full price for overweight of our luggage. Especially before we were clarifying this question with the representative manager of AeroMexico, and she wrote on our boarding passes that the all luggage were paid for overweight until Santiago (Chile). But staff in Mexico wanna enforce us pay again. In their website nothing common with that. Representative manager avoid to talk with us. Ridiculous. I will delete application of AeroMexico from my phone and never use this airlines again. Thanks, but enough! And in this pandemic situation they do not care about their reputation, when market is on the bottom... we will see Reputation is everything!.Version: 1.8.30
✓ Can’t tell if it’s a worthless, nonfunctional app or…if it’s just a reflection of a evil, criminal organization, which will steal your baggage payments, flights, and entire payment, and seems to spend all its energy trying to. NO, you can’t check in, find your gate or do anything using this app, although it says you can. Chat tells you to wait but never answers. I tried to verify my email about 20 times, it never took. Delightful..Version: 1.17.2
✓ GarbageThis app is terrible. It had defaulted me to a points plan from another airline, wont allow me to change the input and as such I can’t check in. Heading on a 3 hour drive not knowing if I’ll have a seat. The worst..Version: 1.8.16
🙂 Aeromexico Positive Reviews
Aeromexico works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Aeromexico.
⛔ Aeromexico Problems
