Fetch: Live Rewarded App Negative ReviewsFetch Rewards

Fetch: Live Rewarded Negative Reviews

4.8
4.8422 star

Total 14 Negative Reviews

Fetch: Live Rewarded App Complaints & User Negative Comments 2024

Fetch: Live Rewarded app received 14 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fetch: Live Rewarded? Can you share your negative thoughts about fetch: live rewarded?

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Fetch: Live Rewarded for Negative User Reviews

False Advertisement of pointsFetch doesn’t give you the points they advertise on the discover page if you have a long grocery receipt. I even add extra photos with close ups of the items that I should be getting extra points for, yet I still only get the initial 25 points. General Mills, Natures Own, Nature Valley, and the brand that makes the bagels, I can’t think of their name right now, all give you extra points when you purchase their products, But that’s only if you purchase them one at a time, otherwise you’re issued the standard 25 points. Yes I know I have three days to correct the receipt, but I shouldn’t have to when I’ve already given you extra photos that allow you to clearly see my purchases, not to mention the process is long and drawn out. I once submitted a corrected receipt for 12 items which I should’ve received extra points for and I never heard anything about that receipt again. I don’t have time to sit around calling and emailing customer service for something that shouldn’t even be an issue. I loved Fetch a year ago, but that’s because I didn’t realize I wasn’t actually receiving my points. Also, the cash card reward is false advertisement as well. They do not allow you to turn it into cash by adding it to your cash app or paypal. You just have to use it as a gift card. So why are they called cash cards:-/ I give three stars instead of just the one star that they’ve earned from me, because I’m a nice person..Version: 3.9.0

Email receipt issuesI will keep this short and simple! I wanted other users who experience this problem to know they are not alone. I have had this app for a while now. I actually do love the app, however, the inability for this app to pick up email receipts is ridiculous! The first time this happened I reached out to customer service and didn’t receive any real assistance. The solution was turn your phone off and back on and try again….Then when that didn’t work I was told to delete the app and redownload it. That also did not work! I was then told log out of fetch, delete it again, and turn off my phone…. This again did not work! I decided to let it go, but continue using the app and trying to use the feature anyway and maybe it would pick up and maybe not. Eventually it did begin picking up my receipts again, magically and with no explanation. Then it stopped again. I tried the steps I had previously been given, this time it did work! My issue is that this continues to be an issue. Here I sit again with fetch logged out and deleted, phone restarted, about to download it YET AGAIN. This is a good app, you can build points, but this feature never working…. The one feature that actually sold me on fetch because of the pandemic and the online shopping…. This is gonna lose me in the end. Please fix it!.Version: 2.62.0

Update FailI have loved using Fetch Rewards for the last two years. I have been able to get rewards from my normal shopping activity. There are times when I am buying an item like soda and It isn’t brand specific, so I will choose one that offers bonuses (ex. buying Pepsi vs. coke). Getting gift cards on all my purchases has been great. However, the December 2021 app update added a feature that made me want to immediately delete the app forever. I am a private person and don’t share purchases or anything else personal with friends, family, and definitely not with strangers. The Social/Beta feature immediately showed what “friends “ my account was connected with from referrals. I could see all the activity these people had with Fetch. It also showed them everything I did, so that we could “compete”. One of these friends was a person I did not know at all (Wes). Now, my friends may have always been able to see my activity and I didn’t know it, but that is something I will never appreciate. After a long time researching I figured out how to disconnect friends from my account. This fixes future activity, but these people (remember Wes is a person I have never met), can still see previous activity. Also, if you invite others to join Fetch, they will be able to see your private information unless you manually disconnect them. Fetch, please remove this feature. I will not be sharing your app with friends as long as this feature is an automatic feature..Version: 2.58.1

Used to love this app until nowI rarely leave reviews. However, to hopefully prevent my situation from happening to anyone else, I’m taking the time out to leave one. If I could give this app zero stars I would. Today I had 51,000 points I had been saving for some time. I went to redeem only $10 worth for papa johns and kept getting this error message. Finally I opened the app after force closing to find I only had 11,000 points left. I never confirmed redeeming my points. I immediately messaged customer service like the error message said to do to get a lady named Gabriel who I sent screenshots of the error message and I sent proof I don’t have a vpn downloaded so no way for one to be on. She told me sorry this can’t be reversed after arguing with me and trying to convince me it was my fault which no it was not. It was solely the responsibility and fault of the app. Gabriel didn’t respond after my last message showing proof of no VPN until I messaged support again. Then she responds to say she’s sorry this can’t be reversed and they forwarded this to the development team so it don’t happen to anyone else. That was 40,000 something points I just got ripped off for. Never did she try to make this right in any kind of way. So just a heads up be really Leary of this app because us people who utilize this app are not what matters to customer care. I’m done. I am not going to ever use this app again nor will anyone I know use it. Thanks a lot Gabrielle!!! 👏🏻👏🏻👏🏻👏🏻smh.Version: 2.48.0

Scan Limit......pleaseI’m not trying to be bitter or a Karen. I recently downloaded this app a couple days ago and loved it! I thought this app was way better then all the other apps out there for “money back” by scanning your receipts. All the popular apps did nothing for me, THEY were scams. Download bates. When I came across this one I really enjoyed it, until it said I hit a scan limit. Really? The reason I enjoyed it was because you scan all your receipts and you earn points no matter what. You can earn points to earn prizes. As an everyday consumer I thought this was perfect. Until it said I couldn’t scan anymore receipts. Keep in mind, some of us have big families, some of us are forgetful and need to rush to the store to feed there families. Some of us can’t always keep track with every household product they have and don’t have. Some of us are laid off of work and want to get out and go somewhere once in awhile. What’s there to do? Well, America says we should eat out more, spend money, shop at all our available grocery markets and don’t forget to tip, tip, tip!!!!!!! Times like this, being an American is rough. If Fetch Rewards could take this in consideration that would be lovely. It’s not my fault I’m a disabled veteran, who’s forgetful and just trying to protect and take care of my family. I’m just doing my job. I’m not a criminal always reaching there “Scam limit” I mean “SCAN LIMIT” Thank you and have a nice day. 😃.Version: 2.37.0

Used to love itAt first, this was a great way for me to obtain gift cards for the kids and the grandkids for Christmas. They’ve changed it so much some of the things they want you to purchase to earn points are outlandishly expensive and it takes forever to earn points. So now they came up with this gameplay option. There’s a menu of games that you’re supposed to click on and install through the link. Yes, it opens up the App Store and you install it then start playing and you’re supposed to earn points. I’ve completed two milestones on two different games that I should’ve earned over 5000 points for completing. However, when you go back into the Fetch app there’s a menu option that shows you the list of games. Next to it there’s a my games option. When I click on it, it says I haven’t installed any games. So after doing some research, it says you have to allow app tracking in order for Fetch to track your progress. The only app that requested that was spider solitaire, yet it still doesn’t show in my games. I also installed Coin Master that one did not ask me to accept tracking and I completed two milestones on that game. Seems like a scam to me because I guarantee, that by installing the apps to play games, the developers are making money for each install. i’ve sent countless support tickets to Fetch and constantly get automated responses, but never a solution..Version: 3.33.0

Customer service is questionableSo I recently just downloaded this app! I absolutely love this app because of how easy it is to get points when shopping and then getting gift cards. Recently I went shopping at Walgreens and I had no idea that they sent receipts via email so I tried to use the receipt scanner in the app to detect the email but it didn’t. I took screenshots and sent them to my husbands phone so that I could try to scan them and get the points! Well it thought I bought something completely different so I went to correct the items with the item barcode and sent it. Well it didn’t work so I contacted customer support and sent proof of everything for them to tell me that I was basically lying and so I looked to make sure that it was a store that they accepted and it was so I sent that and even verified my email and that everything is linked and I would even send proof from my bank statement that I did shop at Walgreens! I’ve already referred 5 people to this app and if I don’t get help I’m just going to tell them to delete the app and not even bother with it and I won’t recommend it to anyone. If it was only worth 25 points I wouldn’t care but the 2 items I bought are worth 2,000 each! All the other stores were out of the body wash so I went to Walgreens. This app needs to do better with detecting email receipts or get rid of that option all together because I’ve seen other people having issues with the same thing!.Version: 2.70.1

Quit breaking this app every time you try to fix it!There is nothing more frustrating than discovering that when an app is updated to supposedly fix it, it ends up not working as well as it was before because the developers are so worried about new features that the most important and existing ones seem to get neglected. and unfortunately, fetch is the latest example of such. For example, where is for the longest time you’re able to see your points total you’re the top left of the screen, I have no idea how many points I have anymore. I can’t find the total anywhere, not on the Discover page, not in my account page, nowhere. it’s great that they’re trying to allow more interaction with the social features, but the bottom line is this App is supposed to allow you to scan picture or email receipts, collect the points and use them towards the gift cards and other goodies they offer. And it seems that once again with the latest updates those features are suffering. Especially when as I mentioned in the last review those of us that use voiceover don’t have access to redeem the gift cards because it is not working properly with the final confirmation step. much as I have enjoyed using this app over the years, it’s getting annoying enough that if they don’t find a way to make it so the basic features work reliably all the time or at least most of the time, I’m going to find a way to cash my points and cancel my account. Please, please, please fix this once and for all!.Version: 2.57.2

Great Opportunity, Frustrating Point RetentionThis app is great if you use it constantly. Points build up and result in actual, cash rewards through gift cards. It’s no scam, though point building slows significantly after the first couple of weeks of promotional point offers. My main gripe is that I lost all of my points as if I were penalized for not uploading receipts for a few months. I am very tired of financial institutions penalizing me due to how I use the money I allow them to use. While Fetch is not a financial institution, they are collecting and disbursing my purchase data. For that reason alone, the rewards they offer in the form of redeemable points should never expire. I spent that money and made a permanent transacting record that I shared with them. I expect something in return for revealing my shopping habits and my spending amounts. I expect that reward to be available to me without an expiration date, especially an expiration date of only a few months. I am pretty sure I uploaded a receipt in January this year. It’s only April and that record is gone and the points I was given with it. The app is not a scam, per say, but the expiration dates seem unnecessary at best, disingenuous at worst. Can’t say I’ll continue using the app if it is requiring of my constant attention like this..Version: 2.94.0

Falsely accused of fraudI use this app solely for the Huggies rewards and I initially thought it was the greatest thing and had been recommending it to all my mom friends who use Huggies. I bought diapers and wipes yesterday and when I scanned my receipt I got an error message saying my receipt couldn’t be accepted because my account had been locked. I immediately contacted customer service and was told that my account had fraudulent activity including submitting false and altered receipts. I have never submitted false or altered receipts so I’m really confused and pretty annoyed. One receipt that was submitted was a reprinted receipt that the store gave me because the register did not print my receipt. I can’t control what the store gives me so why am I being punished for that? Additionally, after scanning a different receipt I noticed Fetch did not give me the correct amount of points. I had close to $100 in diapers and wipes and they gave me credit for $1 so I submitted a correction. Again, not sure how that’s my fault when Fetch didn’t read the receipt correctly?? I’m really disappointed that I’m being falsely accused of something I would never do and that my account was deactivated without any notice. I also find it rather convenient that I’m close to earning another Huggies reward and my account got deactivated. I’m seriously disappointed and will no longer recommend this app to my mom friends..Version: 2.73.1

Yes but no when it works and adds correctlyIt’s a good app easy to use but this one thing is what I don’t like now through end of the month offering extra points on restaurants well it doesn’t always register or correctly add the points I’ve submitted several restaurant receipts and it’s up to the generator whether or not it counts it. When restaurants are clearly in the name of the place it should be adding but nope I’ve been scammed on so many points this way I can submit 2 similar receipts sometimes it adds the points correctly sometimes it doesn’t kinda bummed other than that it a good app easy to use variety of options for rewards only other thing I have to say is it’s very picky what e receipts it accepts I’ve had several in my email and again it picks and chooses what it selects or uses. I’ve tried leaving them in my inbox vs deleting doesn’t matter again up to the system generator or whatever it is. Also shouldn’t limit receipts but that’s just personal preference because some days I don’t put them in right away I’ll do it all at once or sometimes I add them right away. But I always get the limit reached and sometimes you get close to a date for the receipt to expire and you can’t always scan in time I do wish that even if a receipt is expired it should still scan it because I love this app for saving my receipts..Version: 2.55.0

App has changed for the worst1. Used to have 5000 points as the minimum to get 5$ of gift card, even Apple. That number is now 6500, and with Apple, you can’t get any gift card unless you use 12,500 points for 10$ (12,500 points requires submitting FIVE HUNDRED receipts!). 2. Fetch used to offer a daily spin to get additional points daily provided a new receipt was snapped. (OF COURSE digital receipts didn’t count for this…). They got rid of that so that…. 3. …now, in order to gain additional rewards, you have to sign away your privacy by giving total phone tracking access to Fetch, AND completing games that require you to install more apps. “Tap to play” is just a sneaky way to give advertisers access to your entire phone. In return, for every snapped receipt, you get 25 points (which, based on the new cashout minimum of 6500 point tier for 5$ gift card, is equivalent to 1.9 CENTS!). This app used to be great and did in fact sufficiently reward people for taking the time to snap receipts and/or provide access to your email accounts. As it works now, data brokers get all of this access to your personal information and all we get is the equivalent of less than 2¢ for each receipt snapped. Want that free 10$ gift card? Just take a picture of 500 receipts! ALSO, a 750 point referral bonus—yeah, that ends up being the equivalent of 11.5 CENTS (¢)!!!!!!!!.Version: 3.29.1

Bonus points mostly a 5I do really like this app but it has some drawbacks. Yes bonus points are generally only a 5. Usually a disappointment. When you see the wheel spin, it will show all these possible points all the way up to I believe 10k or 100k. I wonder if anyone ever got that. But all these years I’ve never gotten more than a couple of 250 points. Don’t get me wrong, 250 points are great, but way to far and few between those 5 bonus points. I do enjoy seeing those cute little animated guys do there funny routine which does change seasonally. Pretty cool! But, yes here comes the but, l’m not a fan of the 14 day limit to scan receipts. And I haven’t referred anyone to this app ever since they lowered the referral points. Originally it was 2k to receive and to give to whoever you referred, which is sometimes difficult to convince someone to download an app in which they have to frequently use. The 2k was a nice start to refer and to get as new user! But last month it was 750 points and this month 1k to the person referring and the person receiving is only getting 500 points. Very disappointing! Why in the world did you lower the points instead of raising them? If you kept it to 2k or even higher, it would be better incentives and much more likely get more referrals from new customers!.Version: 3.18.0

I love everything about this app, except one major thing!This would be an Amazing app for saving $ & getting some back for what you’re going to spend in the first place. If it wasn’t for them or punishing or limiting the points, that people like myself that are overachievers and trying to get the maximum amount of points possible, can get! I’ve realized that once you get up to about 10,000 points every receipt you scan seems like you only get 25 points so basically once you get to 10,000 and above you’re not gonna get any points for anything. Also, I referred 2 people and got my 2000 bonus points for each. So I referred another friend and mind you it’s not easy, talking someone in to download an app and putting all their information in just because you tell them to! When I did they cut me down to 100 points for my referral which screwed me & the person I referred. I’m referring people to the app and getting them to sign up. The least you could do is give me my bonus points. Actually, my bonus points should go up as a referral more people because I’m getting more people on the app. This really ticks me off but other than that that’s great. Oh, and I put in 5000 points worth of entries to win an I phone (over a month scanning everyday to get that) which was a lot of entry’s and didn’t hear see anything so how do we even know that these giveaways are even real and not just design to take our points back away??.Version: 2.92.0


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