4.6
4.63542 star

Total 24 Negative Reviews

NYC ACCESS HRA App Complaints & User Negative Comments 2024

NYC ACCESS HRA app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using NYC ACCESS HRA? Can you share your negative thoughts about nyc access hra?

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NYC ACCESS HRA for Negative User Reviews

Needs fixingI am so tired of this app and website, I have changed the password 3 times within an hour because it keeps saying it’s incorrect when it’s not. I tried using the new password which was working all night, now I’m trying to use it the next day it states it’s incorrect and too much attempts which makes no sense because it was the first time I tried to go on it that day. It’s very frustrating, this app and website needs to be fixed immediately. Something that should take 2 minutes takes an hour. It was ridiculous..Version: 2.8

Convenient, but...The app is very helpful and convenient but it would be great to get information on your caseworker via the app. Although the caseworker change often, if they could somehow integrate the information on the app with the information on file at your local office as it corresponds to your actual caseworker and telephone number where they can be reached, that would be superb. Often times that information all the little is very very helpful there’s some things on the app that can’t be answered or somethings that can’t be provided that only your caseworker could answer and provide having a direct link to that individual through the app would be the ultimate level of convenience but so far so good.Version: 2.4

Help pleaseI’m writing this with hope that by some slim chance that someone can help me. I am a single mother who fled a marriage due to domestic violence. I am not receiving no child support and need to re-certify for benefits on the 5th but I will not be able to attend my appointment because I am employed and scheduled to work all business days and business hours. For some reason when I select the option to recertify online it will not allow me to move forward with the process. If I take the day off or go in late I may not be able to keep my job because I’m working temp-perm and really want to be hired by the company. I need to recertify for benefits because I have been paying over 1000 dollars a month in childcare and 400 in cab fare to get to my daughter in time and have been netting 0 dollars to be at my job everyday. Please advise if there’s any how to do the recertification online!.Version: 2.0

The truth about this app and the workers from HRA!This app is trash it doesn’t help all it does is confuse you even more the workers never pick up the phone when u call to ask for help the app doesn’t notify you about any documents until a few days later and by that time your case will get rejected. They need to update this app and actually put some care into this is people food and housing don’t see why this is not being taken seriously. The app isn’t even update with its self on my Home Screen it say I need to Recertify by December21.. but I been Recertify my case then u click on appointments and it says I have to recertify by January 2023 like what which one is it did my recertification go through or not? ITS SO CONFUSING AND ANNOYING AND THE WORKERS ATTITUDES ARE DISGUSTING THEY ARE ALL LITERALLY USELESS BECAUSE THEY DONT CARE!.Version: 2.8

I couldn’t enter a date or apply properly using an iPad AirTheoretically very convenient, but this software isn’t bad on most functions, but on some, like ‘apply’ it seems to get caught in a loop and it becomes a PITA! On one screen, the leftmost numbers could be entered, but I couldn’t get to a ‘9’ at all, as in trying to input a birth date like ‘1975’. Wish I could insert a photo of the screen here to demonstrate. Maybe allow the page to have both vertical and horizontal positioning would help, not sure. Other than that, it asked multiple times to ‘log in’ while I was in a submenu, and I was already logged in, so I finally had to give up. Still buggy after all these years....Version: 2.5

Slipshod at BestI hope I never have to step foot in one of your offices or to wrangle documentation or information that could have been requested at the outset again. The HRA especially at Hamilton Center has been neglectful, wrathful, malicious and way beyond lacking in customer service. The critical mass may be COVID 19 excuses so we shall see if any of that clears up but as work seems to end at 3:30 PM most Thursdays or more documents are requested Friday evenings with no way to speed up an already redundant system, one has to hope the nepotism does not get in the way of retaliation. If it does- just remember to attempt not to show displeasure or they send you to psychiatric hospitals and increase the level of psycho-social evaluations you have to go through in order to get safe or fair housing. I felt as if I continually lost my rights as an American citizen and became an indentured servant with people picking through my private and meager possessions with little to no regard for social work or my human rights or dignity..Version: 2.7

Needs a LOT of workThe only good thing is that you’re able to upload documents BUT even those take days to show up as being submitted. I just recently checked my balance and it shows $0 but I do have benefits in my account. When you click on the documents tab there’s nothing there, even though I do have documents there. I also have an upcoming appointment which does now show in the appointment tab. A few weeks ago I had to submit documents and this app did not show that I did yet I checked the site in the computer and they website showed it. If the app showed the correct updated info when you click on the tabs then it would get a higher rating but until then since zero stars is not an option it will get one from me..Version: 1.3

There should be updates to the app!For example if there is a issue you can send message to caseworker and supervisor. Basically to there inbox, this also creates jobs for people that can do little to no work. It also helps work to get done faster. Less room for error. Especially now there are a lot of new people coming to New York. Who need social security numbers. So they can start paying back what they utilize. Also this can stop the missed calls or calls not made. Just like DOL has inbox and instructions. And fair hearing need Conference codes. To they can wait in like to speak to judge over the phone. Especially since hearings are back up from pre and post pandemic..Version: 4.2

Dream and a nightmareThis app does not published the correct balance. It can take hours or days for changes to be recognize. There should still be a caseworker available to talk to, because this app is still not able to help with specific needs, like adding a newborn. When you call medicaid or the HRA office it takes hours to find someone who can actually help. At least I can upload documents. However I ended up having to upload them several times. And I can see when my next appointment is, recertification, and when benefits will be added..Version: 3.2

Terrible system, terrible app.There is no accountability. You submit information, no one reviews it, they send you letters requesting information that has already been submitted via the app…. What is the purpose of the app if no one reviews the cases and if you can’t reach anyone about your case? This app should provide information about who reviews and handles our cases for some recourse or accountability. Also, since you can Never get through to a live person- even after waiting 2 hours in the cue - this app should also allow a chat function where you can ask questions via chat. This app and the agency is so horribly run. I feel sorry for every family waiting for these benefits. Feels like no one cares or is doing their job. At least update the application status with more specific detail. My application was submitted a month ago and all it says is “received”..Version: 3.2

System is really bad and is preventing my recert!!I’m being prevented from completing my recertification and other things on a consistent basis due to the system being a mess and not working. Logging me out constantly and I have to change my password like every single time. I open up site they say over and over my password is wrong then I change it get back in, attempt to continuing completion of my revert but then it says something went wrong and when I try to go back it yet again just says my password is wrong and that cycle keeps going. I shouldn’t be penalized because of your system failures. I need assistance for my children at this moment and this sets us back. Last year I had to deal with my case being wrongly closed completely!!!.Version: 2.7

A web of deprivation and inequality.The HRA's malfunctioning app is a deplorable display of inhumanity. Inaccurate balances, lack of application status updates, absence of a chat feature, and failure to integrate vital city services like DMV, housing, and healthcare make it an utterly ineffective tool. This can be resolved by urgently addressing the technical glitches, improving real-time balance accuracy, implementing a comprehensive status tracking system, incorporating a user-friendly chat feature, and establishing seamless connections between essential city services. Taking cues from Cash App's prompt and precise payments, the HRA must strive to provide individuals with immediate support, ensuring no one is left struggling with every last penny..Version: 3.5

Access HRA APPI find the app to be working well. There’s still some glitches but in time I hope it will be resolved. When you have to call in for a phone interview is still a nightmare! I was on hold for almost 2 hours today and someone picked up but never spoke to me. I kept saying hello but all I heard was them talking to each other in background and I had to hang up and start all over! Then they wonder why your late!!! They should have you set up an telephone appointment date and they should call us. It would be a lot easier for everyone..Version: 2.0

Unable to log in and upload paperworkA few weeks ago I applied for HRA assistance and was directed to download and upload documentation however the app doesn’t recognize my application number and therefore would not log me in. I just keep getting an error message that says “we are unable to connect you to our system. Please try again later”. I contacted IT for support and they did not offer much help and suggested I down load another HRA app to upload paperwork which I did but this app did not seem to update with HRA because the website shows no uploads. I’ve spent countless hours trying to reach HRA for the meeting I needed to even qualify for this but nobody returns my calls or answers. Now I’m missing the window to get the paperwork in. It’s all automated. It would be soooo much easier to just upload documents directly on the website rather than an app. I wish there was a call line to help with this and better follow through. 🤬🤬🤬.Version: 3.4

Ughh ANNOYED!! FIX ASAP!!!Convenient sometimesss, but most of the time the app is crashing, and doesn’t log in. HRA is like like oh send all your documents thru the app by a certain date but half the time the upload portal isn’t even working!! And then there’s a delay in your case because you couldn’t upload your frikin documents in time because the thing is not working. Same with the HRA phone number.. COUNTLESS times I’ve been hung up on, or the line doesnt even ring or i get all the way to where im about to speak to someone and the line disconnects. Im highly annoyed and every time the app gets uploaded, it says it’s fixing minor bugs but this app has MAJOR bugs that needs to be fixed! Get on it!!!.Version: 2.6

App not working in a desperate time.It’s a real shame that this app isn’t working during a public health crisis. I wish there was some way to upload or email documents instead of having to use the app. I have tried this app multiple times a day for the past 3 weeks, uninstalled and reinstalled the app, etc. and every single time I get an error message stating that there are technical issues. I cannot upload my documents to support my Cash Assistance case. I don’t feel safe dropping off my documents in person due to COVID-19 but it looks like I have no choice now. Please fix this app ASAP, I understand technical issues happen but it’s ridiculous this many are happening, especially during this time..Version: 2.3

Decent app. Needs improvements.This app is ideal for those of us who work and don’t want to take a day off in order to submit documents...or so I thought. My case was closed twice due to documents I uploaded not being received. I wound up having to go to the HRA office in person in order to have my documents scanned. The app is also extremely glitchy. There have been numerous occasions where either my email address (or password) have not been recognized and I have to start the process all over. There is also a delay when it comes to FS balances..Version: 1.7

Fix this app plzThis app has so many issues where do I begin. Starting off it’s always under maintenance when you need it the most. Secondly, To recertify is such a hassle, u can upload document multiple times and it will receive some and not others. This app doesn’t have options for specific documents needed to be uploaded except other Which isn’t accepted by Ebt staff. It’s never up to date with the amount u have on your card As well. Also , currently I’m dealing with this app saying I’m locked out of my account bc to many password entries, however on my laptop it’s correct , no matter how many times I try forgot password it still says locked out, creating more of a hassle. These issues caused my recertification to be denied when I have all documentation and correct steps where followed. Major headaches for folks who already have so much to deal with ..Version: 2.8

Terrible appWhere to even start? This app almost seems deliberately designed to be terrible in every way. Sign into the app—which you must do every time you open it—then you have to sign in again to use a particular service, then you are simply redirected to web pages. Notices and alerts contradict each other and don’t correspond to the reality of the status. Many drop down menus have options that can’t be read in the space provided. A month after approval for a MetroCard, I received nothing, and when I tried to use the drop down menu to report this, the response was that the card would be canceled because I had reported it lost or stolen, which is not true and obviously not responsive to the issue I actually indicated. I am baffled by the number of reviews indicating that this app is bad that nonetheless rate it five stars. This is less than a 1-star app. Luckily for whoever is responsible, they have a captive audience who have no other choice but to use this. It’s laughable. A high school computer science student could do better. Maybe outsource the next version to a local science fair contest?.Version: 2.8

Been trying for over a weekPlease! Is there anyone out there???!!!! I call and the phone disconnects. I write emails to nowhere. I’ve been trying for a week to upload my documents for food stamps. I lost my job and since it was new I didn’t qualify for unemployment. I really need to get these documents in and the only way I’m told is through this app!!! For the hours between 8am and 5pm it says experiencing technical difficulties. Then after 5pm sometimes it manages to load, it goes through the whole rigmarole of uploading and then at the last second and says try again later upload fail! Everyday for over a week I’ve been trying. I know you guys are going through a lot right now but please fix it!.Version: 2.3

THE APP IS CONSTANTLY DOWNThis app/site is constantly down and this is unacceptable,I understand the site being occasionally down and having occasional glitches but it’s 90% of the time I try to log in. There are people who are starving and homeless who have to find access to wifi to upload documents that have to be submitted by a certain time, that have to keep trying to find access to wifi over and over which is extremely hard to do, and as a result of this their documents won’t make it in time and people will lose they’re benefits. Like I said this is unacceptable and this really needs to be corrected immediately and improved on. As soon as I see significant changes and improvements I will gladly change my rating as an app like this is very important. Thank you..Version: 2.8

Good app with great potentialFor someone like myself who cannot almost make it to a location to hand in paperwork, this app seemed perfect. Only after downloading and trying to use the upload function did I realize that you cannot actually upload files from your device as you would a computer. Each individual document must have a snapshot taken of it by the app then uploaded. This is a little disappointing since we live in a age where files are sent through emails. So in order to use the app as it was created I would have to do an extra step of printing out the document first. This might be easy for some people but everyone does not have access to a print. If the developers are reading this, in the next update perhaps there could be a way to upload from your phone? Then the app would be a 5 star worthy app!.Version: 1.3

Lagging App InformationThe apps balance is never accurate. It’s always two weeks behind. The cash will say you have $300 when in actuality, you only have $50. This app should reflect exactly what you have on a day-to-day basis, at least. My renewal date was October 2 and then I said September 30 which is OK because that’s the letter that I got with the same date September 30 and then in a couple days which was weird. It jumped to September 17 before I even finish renewing the paper and he didn’t even reach to September 30 so I don’t understand. Can someone please follow up because I don’t want to lose my benefits for no reason because I uploaded all the documents that was required.Version: 3.6

ComplainThey make it very hard for me to understand what they’re trying to tell me and why do I deny my benefits I am a citizen of the United States of America applying for help because I need it. I don’t understand what the problem is and why I can’t get help when we have all these illegal immigrants coming from other countries getting a roof over their heads getting full with getting all the benefits and I’ve been working paying taxes using whatever little money I had to survive after I retired I get a very low amount of pension and it’s not enough for me to live on and I’m asking for help. I upload all my documents I state whatever I have and what I don’t have whatever they ask for I give it to them and I can’t seem to understand what the problem is if somebody could call me and explain it better for me to understand. Thank you..Version: 3.6


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